Review Centre provide reviews on HSBC internet banking. Read other consumers experiences if you're thinking of getting a new online bank account. We also offer reviews of other HSBC products.
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Written on: 15/02/2012 by R80MAV (1 review written)
Hsbc (Bath branch) blocked me from using my account due to lack of i.d provided although i had provided i.d on 3 separate occasions at different branches. costing me around £25 in fuel which ive had to borrow from my girlfriend as the account was un-accessible making me look like an idiot and having to borrow money, something i despise doing. The customer service advisers on the phone were completely useless. i even had one operator tell me there was nothing i can in his stupid uneducated… Read Full Review
Written on: 14/02/2012
i have been with this bank for over 35 years (previously known as the Midland bank) - the bank deteriorated when it changed to the HSBC and became more interested in the overseas market. It has used me as a cash cow and the bank has no interest in my well being as a loyal customer who has an excellent credit rating and financial history regarding my account activity. I would strongly recommend other customers look at alternative banks that have better ethics and are more uk based. Apart… Read Full Review
Written on: 20/01/2012 by dogdays (1 review written)
What a horrible thing this device is. Cheap and nasty not like the nice solid push button one that business users get. The string bit is surely going to break so you really wouldn't want to carry it about. yet another decline in service standards since the good old Midland Bank days I first banked with… Read Full Review
Written on: 09/01/2012 by ranjitnarula (1 review written)
Bunch of thugs. Appplied for a mortgage with a fee and then decided to change my mind. They took my calls on changing the product yet went ahead and debited my account with the fees for the mortgage . Now refuse to refund saying it was a booking fee Many better banks there than HSBC. Hate them… Read Full Review
Written on: 15/12/2011
I joined HSBC when I was considering moving to malta, soo opened a uk account, as their online account demo seemed very easy to use, which it was, however, now i no longer need the account they refuse to close my account. I sent written confirmation to them of a change of address, and they sent me a letter, to the new address saying they recieved it, and it was done however they wont close my account on written notification, which is the process for their t&cs, going to be heading in… Read Full Review
Written on: 16/10/2011
Just moved back to UK from New Zealand. I am a UK citizen and wanted to buy a house for family to move back to. Couldn't get a 10% value mortgage due to no utility bill or UK bank statement. Wished to borrow 50k and I earn 100k! Nothing to like .... a waste of time and not global with regard customer care. Don't use… Read Full Review
Written on: 06/10/2011
The original issue was that When I was 18 I took out a student bank account with HSBC, having graduated when I was 21, I owed the bank a £1,350 overdraft. I was having difficulty in paying this back as I didn’t get a job straight away, and after a few months my mum paid a lump sum of £600 to clear the debt, this was accepted and part settled. I am now doing another degree and was hoping to upgrade my Lloyds account to a student account, however discrepancies appeared on my credit rating… Read Full Review
Written on: 03/10/2011
It has taken them over a month to send me a pin number for my ATM card. I don't get an actual debit card because I don't want to pay the monthly fee of £8, so the only way I have access to my money is to go in and speak with a teller. This would be fine if the branch closest to my home didn't open at 9:30 and close at 4:30 and the branch closest to my work didn't close at 5. I'm not out of work in time to get my money from my bank. When I go in to the branch to ask for help the employees are… Read Full Review
Written on: 26/08/2011
I was with HSBC for 10 years and received appalling service, despite being a good customer, having savings with them and rarely being in overdraft. They never want to help and you can spend ages trying to get through to the right team/person on the phone, being passed around, left on hold and often hung up on. I don't know why I left it this long to change banks but my new bank is like a breath of fresh air in comparison… Read Full Review
Written on: 11/08/2011 by Danyo_Farini (1 review written)
Joined with in Year 7 so I could get a 'free CD from HMV' there was no free CD from HMV. After that it was just a bank for 8 years, nothing out of the ordinary, just a bank. Few weeks a go though, I go under on my account, now bank statements show this by saying £ 47.43dd and cash machines do this by saying £ 47.33- now I got an A* in maths, I know what minus numbers look like (-43.33) all these sly tricks got me, it might seem dumb but I geniuinely had no idea I was in minus figures for a… Read Full Review
Written on: 27/07/2011 by JamieMc (4 reviews written)
Granted online security is concern but previously you had an IB banking number (different from accnt and sort code) and if that was compromised, then you used to have to input your date of birth and random characters from your security code? Now you need to have a keyfob that generates a random key code every time you want to log on. So unless you want to take this fob to work, on holiday, etc etc HSBC online banking is now not available to you. Natwest, whom we also bank with have online… Read Full Review
Written on: 25/07/2011
I have been a customer of the bank for 24 years and have used their internet banking for a good few years. This new secure key is the bane of my life. You have to remember to keep the key with you at all times as without it you cannot log on. It was so much easier when you just had to type in your security password and your ib number. I wish they would bring back the old internet banking option… Read Full Review
Written on: 20/06/2011 by andy22 (1 review written)
I have been a customer for 30 years with hsbc,i currently applied for a small mortgage to purchase a caravan,wish i'd never bothered! I was told what i would need to take to the appointment ie;wage slips,bank statements,any other payments that i made on a regular basis.I was told they would get back to me within a few days, they phoned me about two days later to say they needed other information;i sent this straight away.I waited about 3 weeks and when i heard nothing thought i would ring… Read Full Review
Written on: 07/06/2011 by robertbyebyehsbc (1 review written)
HSBC Singapore with its Internet Banking and its use of a DONGLE , i was unable to tollerate the Security measures i had to use to log on and the customer service provided from them. HSBC UK is no better, i was left stranded for funds abroad over a security question of which 9 out of 10 was correct. I have been with the Midland BAnk and change over to HSBC for some 25 years , the last 3 years has now become inhuman and no longer tolerable. The Use of another dongle now to access internet… Read Full Review
Written on: 04/06/2011
I moved from the UK to France last year as a student and decided to open an account with HSBC as they were international so I thought they would be more used to dealing with foreign customers. MISTAKE!! They neglected to offer me the STUDENT account which I didn't actually know existed, instead giving me a HSBC Advance account which costs 3€ a month just to have a Visa Electron Card. Normally in France student accounts are free, something I only realise now. They also failed to tell me at the… Read Full Review
Written on: 08/04/2011 by davehangzhou (1 review written)
CHINA & HONG KONG. This account does not work abroad!!!!!!!!!!!
DO NOT PAY-PLEASE FOR YOUR CONVENIENCE CHOOSE DIFFERENTLY.You will be stranded with this account.
Really, honestly this account is no good in China or Hong Kong.
I paid for an upgrade to Advance account before leaving for China. I can not use this account anywhere in China or Hong Kong as it is a 'foreign' account.
You can not pay money in, pay credit cards or anything. It costs £14 a phone call back to UK. Lost my card- emergency… Read Full Review
Written on: 30/01/2011
I have been with HSBC/Midlands for over 25 years, it used to be a good service but not any longer, I still use but have moved all my savings etc after they took money I had put by in a savings account to cover my overdraft without telling me, their customer services dont seem to understand english either, when you need help you will not get it from them… Read Full Review
Written on: 22/12/2010
The rewards system is a joke , I am a Premier customer who has never been overdrawn and paid my credit card on time.Have just moved back from USA and not sure which customer service is worse UK or US.
I am sure they only employ stupid people in their call centers , would love to give them a test , for example , what is 1 and 1, !!!!! that would sort them out .
They try every way they can to get out of paying out the rewards.
Think I will change to another bank… Read Full Review
As rated by real users
" Help when I needed it so much " Read More
" Terrible service " Read More
" Internet Bank is awful " Read More
" Do First Direct want my business? " Read More
" You still need to go the branch! " Read More
Written by bobbyj