EasyJet Reviews

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★★★☆☆
2.5 / 5
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★★☆☆☆

“want an unexpected stay at airport!”

Written on: 24/10/2012 by clear (1 review written)

Going to Rome, after animal stampede to get a seat was awful but easy jet are going to change hoprfully. Returning plane was delayed for 3 hours, but still had to be at the gate. It would have been common courtesy to be told the reasons why. Instead we were left not knowing what was happening The pilot explained that it was due to flight control over France, but the staff should have informed the PAYING CUSTOMERS way before what was happening,we would have understood. Get it right next time… Read Full Review

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★★★★★

“Best Luggage Allowance With Easyjet”

Written on: 21/10/2012 by kathryn09 (1 review written)

I have flown many times with Easyjet on the Manchester/ Marrakech route and to be honest i find this airline one of the best. The check in is quick and friendly,there have been no delays, the crew are super friendly and i suppose you could say they provide a little light hearted entertainment. The baggage allowance for me is fantastic 20kg in the hold and so long as the hand luggage meets the dimentions you can take as much weight as you can easily lift into the overheads. Check in on time and… Read Full Review

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★★★★☆

“Customer service the best I have experienced....”

Written on: 07/10/2012 by Welsh1 (1 review written)

Although the cost of air fares have increased over the past two years which is going to effect us all especially if you have another home abroad. We travel 4/5 times a year, mostly with easyjet and have to say that if you have a query or need some special assistance for a disabled member of your party they not only respond quickly but while at the airport your family member is treated with courtesy and respect, so thank you customer service… Read Full Review

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★★★☆☆

“Ok so far but don't change a booking”

Written on: 02/10/2012

We had to change our flight dates and were charged £140 which is £35 each per flight!! I think this is an outrageous charge which has doubled the cost of the original flights, do easy jet not realise that they will get so much bad press that people will stop using them??… Read Full Review

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★★★★☆

“Cheap flights....are basically all you get with...”

Written on: 26/09/2012 by rupal2 (107 reviews written)

Cheap flights....are basically all you get with EasyJet. Anything else is an added extra. This suits me fine, but only for short haul flights. I find it possible to go on a long weekend trip with only a small hand luggage suitcase. If you are looking for some comfort then I wouldn’t recommend EasyJet, simply because you would need to pay for any additional bags, any food and drinks you want on the flight, and have the stress of finding seats together if you are a family of 4. Personally I… Read Full Review

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★☆☆☆☆

“EASYJET LIE AND MANIPULATE TO PASS ON THEIR COSTS”

Written on: 25/09/2012 by reviewdood (1 review written)

We booked easyjet Amman Jordan to London. (In Amman, there is a security check before reaching the check in desks). At the airport, we were refused from entering security - based on the easyjet duty manager communicating with security entrance (as the security guard informed us). While passengers for other airlines were passing, we were held for 10 minutes, following which we were allowed to pass (which made no sense if the flight was "closed"). After passing through security, at 58 minutes… Read Full Review

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★★★★☆

“To Greece with Easyjet”

Written on: 24/09/2012 by lancasterbomber (2 reviews written)

Flew to Athens and found the whole experience good for a "low cost" airline. Judged against Ryanair and Jet2 the Easyjet booking process is far easier and has fewer attempts to charge you unfairly. The flight was on time, food OK, service good. The ticket price was also very fair, I thought… Read Full Review

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★★☆☆☆

“Better than ryanair, but that's it”

Written on: 03/09/2012 by SuMao (8 reviews written)

Only took an one hour flight from Cologne to London with them, it was the worst flight I ever had, due to weather conditions, so I won't blame the company. Still the customer service is poor and it seems to me like its a rather insecure airline. Will try to avoid it in the future… Read Full Review

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111Ka's Response to SuMao's Review

Written on: 03/09/2012

Grateful if you could explain your reasoning behind the comment "rather insecure airline" ~ do you mean financially, in respect of security etc etc.?

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Cfc2000's Response to SuMao's Review

Written on: 23/09/2012

It's worse than Ryanair in my experience, as its punctuality is worse. Ryanair is more honest in its contempt for its passengers. You know from the beginning with them that you are in a war where your opponent will use every underhand trick in the book to inflate the price you pay.

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Marysc's reply to Cfc2000's Comment

Written on: 17/01/2013

How well stated! So much so that it made me laugh out loud and read it to my husband. Thanks for the laugh, sorry for the battles you must fight.

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Cfc2000's reply to Marysc's Comment

Written on: 18/01/2013

Thank you for your kind words. When dealing with these budget airlines you have to have a sense of humour.

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★☆☆☆☆

“Best ever magicians”

Written on: 19/08/2012

This is the only way I can describe a company that have sold a holiday based on a description that does not match the Hotel. Well things can go wrong, we all accept this but the measure of any company is to respond - well that’s what I always thought. Following Easyjets conditions (if things go wrong you must telephone them whilst you are on holiday - failure to do this could jeopardise any future claim) despite 4 phone calls, large phone bill and continued assurance that a Resort Manager… Read Full Review

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★☆☆☆☆

“Despicable company wide behavior”

Written on: 17/08/2012 by shawn_flowers (1 review written)

Every element from the time you get to the airport with EasyJet is aweful. The lines are unreal, the customer service personell treat you with contempt, and you will be charged a fee for everything they can possibly charge you for. The flight will be filled with bargain hunters who will literally RUN to the airplane when boarding. During several instances we compared what we saw to horror movie footage of disease outbreaks, as the customer response to EasyJet culture is to act like ravenous… Read Full Review

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★☆☆☆☆

“no acceptance of blame for delay and further cost incurred”

Written on: 14/08/2012 by leedone (3 reviews written)

Our flight was due to depart London Luton at 19.25 and arrive at belfast 20.35 we departed at 22.30 and arrived at 23.30 - the knock on effect was that we arrived at our final destination at 01.30am which spoilt the following day as we were extremely tired to actually enjoy our first day of holiday. we also have a 15 month old baby of which had suffered unrest from the delay, we had to keep him fed, watered and entertained for the duration of the delay. My main grievance is that we… Read Full Review

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Cfc2000's Response to leedone's Review

Written on: 23/09/2012

Exactly my own experience, only from Manchester to Copenhagen. Arrived two days late and absolutely no information from the staff about the delays. Bussed us to Stansted and stuck us in a manky hotel and fed us paupers' food (corned beef fritters and oven chips). Absolutely refused to honour the EU guidance about compensation. We were 100s of £ out of pocker because we'd pre-paid our hotel. The same thing happened the previous year in Portugal. I will do my utmost to avoid this airline in future.

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★☆☆☆☆

“Been screwed another 80 euro by Easy jet !!!”

Written on: 09/08/2012

First, they annonce me 30 Euro (instead of 11euro) charge because my booking did not take into account the hold luggage. And then they charged me 50 euro for the second hand bag: a plastic bag with a wet towel from the morning shower that did not fit anyway in a packed suitcase. Absolutely terrible service throughout: the guy at the check-in did nothing to prevent me paying the higher 50 Euro fee... the guys on board are just a joke: I'd would really to see a crash to know what they are… Read Full Review

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★★☆☆☆

“What a terrible way to end a vacation!”

Written on: 01/08/2012 by gino_london (1 review written)

What a terrible way to end a vacation! We were flying from Nsples to London, our easyJet flight was delayed 30 minutes and the easyBus service cancelled for mysterious reasons. The tickets were not even as cheap es you would expect from a low cost airline company. I would not recommend it at all, I would rather pay something extra and go for a better service… Read Full Review

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★★★★★

“Better Than I Expected”

Written on: 27/07/2012

Knowing that EasyJet is a no frills, additional charge for everything airline, I have had nothing but positive experiences. You do get herded onto the aircraft and might not have your choice of seat, however the ones I have been on have been very nice and clean. Last flight was a short leg from EDI-AMS which only ran me about $75US and for that price, if they get me there safely I am happy. The staff was friendly and pleasant, the flight departed and arrived on time, the aircraft was in… Read Full Review

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★★★★★

“Peter: Stanstead - Palma July 2012”

Written on: 25/07/2012 by Peter1954 (3 reviews written)

Great experience compared to last year. The level of customer service and communication has improved beyond belief. In particular, the organisation at Palma airport was excellent. As a result, the queues moved rapidy and the waiting time was reduced considerably. Air-crew were very polite and the captains on both flights were very communicative, informing passengers throughout the flight about any developments, place/sights of interest. This made the experience far more enjoyable! Well done… Read Full Review

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★★☆☆☆

“DON'T RIDE EASY JET!”

Written on: 16/07/2012

Once my family got on the plane it was fine but our flight was delayed, then delayed again, then canceled to the next day, then delayed once more, until finally we were able to get on the plane so we can go back home. Once we got on the plane it was okay, but because of all the short notices about the delays it caused the experience to not run smoothly. My family and I were dissapointed and expected better treatment.The crew was very nice and the food was okay, but overall it could be greatly… Read Full Review

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★☆☆☆☆

“I hate this company but it seems they have won!”

Written on: 13/07/2012 by JoeJackson1959 (2 reviews written)

I really do hate Easy Jet - I remember the first time I travelled with them and I asked the air steward for a pen and he acted as if I were the scum of the earth. The other thing I really resent is having to pay extra for a seat number! It's fine out of peak season when the flights aren't jam packed but come the summer when everyone wants to sit together there can really be pushing and shoving - this is not what I want from my airline - and to be honest I'm shocked that so far there haven't… Read Full Review

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★★★☆☆

“CHARGED ME €50.00 apparently my bag didn't fit”

Written on: 04/07/2012

It's about an unfair fee that easyjet in the airport of Barcelona has charged me. I flu with my bag from London gatwick same bag I used to come back to the united kingdom and in the airport I was charged €50.00 just because it didn't feed which I said I can take off the excess which was my big body warm jacket and the controller didn't care and straight away ask me for my credit card as following that she was very rude with me and said if I don't pay I will lose my flight and that did… Read Full Review

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★★★★★

“excelent flight and staff”

Written on: 30/06/2012 by mikkie4 (1 review written)

have just got back from faro.this was my first flight using easyjet from southend airport,(used to fly from stansted)but no more.what a great setup easy have at southend.everything is so quick and simple,from train to plane no long walks to the gates,security staff are happy and welcoming(unlike stansted who are dame right rude and miserable.dept was early cabin staff smiling,plane spotlessly clean,made for a great start to the holiday,wont be using stansted again if i can get the flights i… Read Full Review

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★★★☆☆

“What's the problem?”

Written on: 28/06/2012 by carmenduc (2 reviews written)

I fly with easyJet a lot - I hate the free seating. This might have been "funny" when they were just a tin pot airline with a couple of planes. Now, at Gatwick at least, they are top dog and you can't operate hundreds of flights in this cavalier way. Unfortunately, they are the ONLY airline on so many routes from London - why doesn't BA sharpen up its act and sell cheaper one-ways : that's why I am forced to use them… Read Full Review

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