EasyJet Reviews

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★★★☆☆
2.5 / 5
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★★☆☆☆

“UNACCEPTABLE policy of change names”

Written on: 07/05/2013

This company has an predatory policy in "Name Changes". Just read the article 8 (Name Changes) and you are going to understand. I was made a booking for 30 people, and the charge for each of them was about 230 euros. Two weeks before flight I had to make a change name for two people. They just charged me 240 euros for each of them (480 euros total) If you can see in their terms and conditios they charge for Name change fee (Per passenger, per flight) 42,00 euros (online change). So for a… Read Full Review

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Jim831's Comment

Written on: 17/07/2013

you even state yourself that this is in thier Ts and Cs, so if you knew in advance, then why make the mistake, need to change names, and then blame them for charging you what they said they would BEFORE you booked!! Your fault.

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Teahstokvis's Comment

Written on: 25/04/2014

Seems you work for the company?
It's all about hidden charges in the UK.
Actually some of the comments on here smack of people working for Sleazy Jet

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★☆☆☆☆

“EASYJET DISCRIMINATORY,PREJUDICIAL RUDE STAFF!!!”

Written on: 05/05/2013

DISCRIMINATORY,PREJUDICIAL RUDE STAFF!!! Humiliation attitude of the EASYJET crew.Look CAREFULL before you make booking with them because they are not cheap low cost aircraft, it was costing us a lot because they remove us to fly due to reduced mobility and they did not even reimburse us so in the end was costing us 5000 euros.You don t need to look longer in their booking website to find out!!!... We point you to look at this comments from another passengers before you decide to book a fly… Read Full Review

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★☆☆☆☆

“Passport name versus Boarding Pass name”

Written on: 05/05/2013 by RIPMAXRAPIER (1 review written)

I inadvertently booked my name as C P (my initials ) and my full surname, as this is on my Visa Card and also all Easyjet correspondance to me is sent to C P . We arrived at Belfast International checkin with boarding passes printed for my wife and I. Belfast Internationals very officious Easy jet staff and obnoxious manager noticed full name not on the boarding pass just first initials and told me my wife could travel, but not me, unless I rebooked my own already paid for ticket at a cost of… Read Full Review

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★☆☆☆☆

“Overweight luggage ripoff!”

Written on: 04/04/2013 by DennisF (1 review written)

I had to pay $375 in overweight baggage fees to easy jet for myself and wife from Paris to Barcelona. They don't allow a personal bag larger than a purse. Also, they know that US airlines have a 50 pound limit. So they place their limit at 40 pounds including the total weight of checked baggage AND carry ons. They know that if you come from the US you will have to pay them overweight fees. It is a planned ripoff. I will never fly this airline again. Also, they are not responsive. The… Read Full Review

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★★★☆☆

“Good Quality”

Written on: 28/03/2013 by Daniele1981 (1 review written)

This is the second time that I use this airline to travel, I have to say that it's always better. The planes are very comfortable, although a low cost airline (and to a person very high like me is not easy to find), the crew all extremely professional and polite, always welcome you with a smile on your lips, if to all this we add the very economic prices and practicality in the reservations make it a very good company. As for me always keep in mind for all my travels both business and leisure. … Read Full Review

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★★★★★

“Out of date Passport”

Written on: 28/03/2013

I cannot praise easyjet enough for their help and understanding. On our way to greece, went through passport control etc, just about to board flight when attendant noticed my daughters passport was out of date. Our cases had to be taken off the aeroplane, delaying everyone (sorry), but staff were amazing. I was obviously upset as was my daughter but staff took us to booking desk where our flight was changed free of charge to the following day. We were directed to passport office where we were… Read Full Review

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★★★★☆

“Way better than expected!”

Written on: 27/03/2013 by PaulChappell (3 reviews written)

I just wanted to write this review because I think it's important to counter some of the negative perceptions of this airline Everyone says the flits are always delayed, the staff are rude ande the planes are uncomfortable but I've fen easyjet a few times now and I've never fund that to be the case Yes there are no set seats but this is reflected in the price and I don't think there are worse delays than any other short haul airline … Read Full Review

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★☆☆☆☆

“MISGUIDED”

Written on: 21/03/2013 by charl1970x (1 review written)

have been very misguided and ill treated by Easy Jet will NEVER use again… Read Full Review

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★☆☆☆☆

“Very Unhappy customer ”

Written on: 12/03/2013 by wends10 (1 review written)

We booked flights in January for a weekend break to Florence in March. As we were only going for a long weekend we opted to pay an extra £30 per person for the later flight home. Yesterday we did online check in for the flights on Friday only to find the flights have been changed to the earlier flight that we could of booked for £60 less. At no time had we been notified of the changes.

I phoned Easyjet customer services who were completely unhelpful. Our flight had been cancelled - we could

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Ianliz's Response to wends10's Review

Written on: 26/03/2013

Yes,stay clear of easy jet. Left us stranded in Spain for 3 days! Said jet had taken off from uk but it had been cancelled 6 hrs before we found out.

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Arash_Akbari's Response to wends10's Review

Written on: 30/03/2013

Ianliz's Response to wends10's Review

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★☆☆☆☆

“Havent even flown yet and its already the worst...”

Written on: 10/03/2013 by Jackie110 (1 review written)

I've tried for about a week to change my flights. For 3-4 days I've tried via website however my card kept getting declined. I know for a fact it is not my cards problem because i have used it since without a problem. I then tried with credit card of a friend. It also got declined under the same error (EJ2ip02x). When that didn't work I decided, despite the extra cost to me, i would try to change my flight via telephone. I paid money to call easyjet to tell me the exact same thing i found out… Read Full Review

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★★☆☆☆

“Worst flight I've ever taken!”

Written on: 28/02/2013 by cathyq67 (1 review written)

The airline treated passengers like animals. The so called "speedy boarding" I'd paid extra for involved STANDING in a line outside the door to the tarmac for 40 minutes, while we waited for the plane to arrive and be turned round. One of those standing was a young woman with a child, there was no-where to sit. Why would they send us down to stand at the door when we could have been sitting in the lounge? Then they came and tried to take the cabin baggage away from the person at the front of… Read Full Review

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★★★★☆

“Great cabin crew and service”

Written on: 19/02/2013

First experience of flying Easy Jet from Gatwick. The cabin crew were really polite and friendly, I have flown with lots of expensive carriers and these were the only cabin crew that were pleasant and natural… Read Full Review

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★☆☆☆☆

“Unfriendly, inflexible”

Written on: 10/02/2013 by Goldflute (4 reviews written)

Just tried to cancel a booked piece of hold baggage because the 2 hour check-in window doesn't allow time to clear security and enjoy the servisair lounge. Unfriendly operator told me that Easyjet is a non-refundable airline, although I can make changes to the flight, the names, or even add hold baggage on-line. I used to think of EJ as the best of the the low-quality airlines...not so sure now!… Read Full Review

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Nibbler02's Response to Goldflute's Review

Written on: 18/02/2013

its the worst , its cattle class with no frills just rude staff and inept policies

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★★★★★

“Best Budget Airline”

Written on: 08/02/2013 by neatntidy (1 review written)

Easy, efficient, friendly staff - what more can I say? Nothing was too much trouble from the moment we left Bristol Airport en route to Alicante. The cabin crew smiled the whole way and for the first time ever, I relaxed on a flight! Plenty of leg room too - I have been converted!… Read Full Review

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Nibbler02's Response to neatntidy's Review

Written on: 18/02/2013

this experience directly contradicts thousands of unhappy customers reviews and experience

the cabin crew ,smiled the whole way , wow

and the leg room , well you must be very small or failing that you may of had the emergency exit seats . the leg room is far from acceptable if your 5 foot or over you just have to grin and bear it because apparently its part of a cheap no frills airline .

IF THE FLIGHT YOU PAID FOR EVEN HAPPENS !!!!!

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★★★★☆

“Very happy”

Written on: 05/02/2013 by mikewatson (1 review written)

Book flight to Heraklion Crete at good prices. Easy booking and we very happy with the flight. All in all a good product and good prices… Read Full Review

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★☆☆☆☆

“verbally assualted ”

Written on: 04/02/2013

Easy jet where do i begin with this. a catalogue of errors on your part and the worst customer service ever. we arrived at Bristol with just hand luggage and at the gate we were told we were only allowed 2 bags. ok so we started to decant a very small handbag into the available space in my bag. this vile eastern European lady decided that we could not do that, even though you can , she said we had to check it in. in this time i saw several people go through with 3 or more bits of hand… Read Full Review

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★☆☆☆☆

“nothing easy about it.”

Written on: 30/01/2013

Flew on a flight to Malaga from Bristol and firstly found the flight crew friendly. But on my return on 27th January 2013 from Malaga to Bristol at 11:00 -12:50pm. I found the flight crew arrogant and very unfriendly. The lowest of the low in public service. I will NEVER fly with them again. The flight was just plain awful. They just couldn't fly the plane without making my stomach fall upwards into my mouth. The staff very rude and inconsiderate. The leg room was just bad… Read Full Review

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★★★★☆

“Better than expected”

Written on: 18/01/2013 by Andrew999999 (1 review written)

Flew out of Manchester on the 4th January 2013 to Tenerife on Thomas cook airline's the legroom was the worst ever and i didnt enjoy the flight being cramped and having to lift the armrest and sit at an angle for over 4 hours are unacceptable in todays age.. Flew back on the 13th January 2013 with Easyjet, to my surprise more legroom , more attentive staff, we enjoyed the food, all round a very pleasent experience. WELL DONE EASYJET… Read Full Review

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★★★☆☆

“hidden costs and no sympathy”

Written on: 12/01/2013

ON THE 5TH OF JANUARY 2013 I WAS TRAVELLING HOME FROM ALICANTE. WHEN MY HUSBAND GOT TO THE CHECK-IN DESK WE WERE TOLD THAT WE WOULD NOT BE SITTING TOGETHER. AS A VERY NERVOUS FLYER I WAS HORRIFIED. WE WERE TOLD THAT WE COULD PAY EXTRA TO SIT TOGETHER. WE SPOKE TO A SUPERVISOR AND WERE TOLD THE SAME THING. RELUCTANTLY MY HUSBAND PAID THE 32 EURO AS I FELT THAT IT WAS THE ONLY WAY I WAS GOING TO GET ON THE PLANE. WE WERE SEATED IN SEATS NUMBERED 4A AND 4B. THERE WAS NO ONE SITTING ON 4C, 4D, 4E… Read Full Review

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★☆☆☆☆

“The worst airline!”

Written on: 04/01/2013 by Hara (1 review written)

Don't bother book a flight with Easyjet just to save some money, because really, you pay double.... You have to pay everything even for the seats!!! They don't even offer you a glass of water, their seats are unacceptable(are comfortable for a smurf though) and their service is extremely POOR. I checked in an extra luggage and when I arrived to the airport, I had to pay extra for the weight inside the luggage. Really it's stupid. When you check in for an extra luggage in easyjet you have to pay… Read Full Review

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