EasyJet Reviews

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★★★☆☆
2.5 / 5
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★★★★★

“Brilliant Service!!!!!!!!”

Written on: 15/09/2013 by Sueben11 (1 review written)

Just returned from a short break in Rome, we booked through a tour operator, and I can say we were concerned when we knew we were flying with Easy jet due to past reviews and television series. How wrong we're we, we went from Bristol Airport checked in our case with the Speedy boarding, excellent service no queues. When boarding was called we went straight to priority boarding, because of SB, again excellent. We were in row 4 on departing and row 7 on our return flight good seats. Cabin… Read Full Review

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★☆☆☆☆

“Avoid at all costs - all risk is covered by passenger!!”

Written on: 15/09/2013 by Nina_M (1 review written)

Terrible Customer service, complete disregard for passengers' concerns. Felt like cattle. I flew from Geneva to Nice on the morning flight. The plane was late by over 3 hours because they were completely disorganized (missing crew person). We were told it was because the plane was broken. It was a lie. I had to buy a new plane ticket for my connecting flight. It cost me over 200 euros. Easyjet doesn't care and will not refund me a cent. Because 1 shmuck in the Easyjet crew did not wake… Read Full Review

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★☆☆☆☆

“I had booked this airline at a certain price. When I...”

Written on: 09/09/2013 by BEACHBUM68 (1 review written)

I had booked this airline at a certain price. When I saw my bank statement it was a completely different price. I am not fighting it. It all began when I arrived 5hours early at ORLY Paris airport. I checked in my luggage. That passed their inspection. Then they checked my purse and my carry-on so ensure proper weight and size to take on the plane. I then waited another hour until we boarded. There was a French family that was three heads in front of me.. They boarded with no problems. Then… Read Full Review

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★☆☆☆☆

“The most rude and unfriendly staff ever!”

Written on: 08/09/2013 by Teobnc (1 review written)

I have just travelled from London Gatwick to Milan and I want to share the terrible experience I had! Staff was extremely rude and unpolite! They don't look happy at all about working for this company. Especially a young dark hair English hostess at the Gatwick gate! She treated me in a very bad way..Moreover the volume of the announcement during the flight is too high and you cannot relax at all!! I definitely recommend other companies. Oh I forgot, the flight was not cheap… Read Full Review

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Ehsrhrhreshrh's Response to Teobnc's Review

Written on: 09/09/2013

brits are racists

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★☆☆☆☆

“easyjet - sleazyjet - Most horrible airline I have...”

Written on: 26/08/2013

Unbelievably terrible, rude customer service. Daylight robbery by making you pay a fortune for luggage. They seem to be able to get away with charging whatever fees they want. Liars, cheats,give nothing "extra" not even a free snack. They probably even charge for a glass of water, wouldn't surprise me. They are completely uncaring, unprofessional and have, for far too long, got away with too much abuse. Perhaps soon someone will sue them!. In the US they would have been shut down by now. You… Read Full Review

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★★★★★

“Easyjet surprised us”

Written on: 21/08/2013 by Murrell1968 (1 review written)

2 families 10 people including children flew out to Ibiza last Monday on the 6 am out of London stansted, we have flown many times before to Ibiza and other destinations all over the world, this was one of the best flights we've had as a family. We were nervous of flying low cost airlines after last year flying to our apartment with Ryanair , we paid speedy boarding with Ryanair and might as well chuck Money down the drain, it just don't work, this year we had heard good things about easyjet… Read Full Review

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★☆☆☆☆

“SUPER EXPENSIVE”

Written on: 10/08/2013

It's not a LOW COST aircompany anymore. It's a SUPER HIGH COST ......an one way ticket in europe costs 400€....WHAT THE F ...ARE YOU SERIOUS????? F YOU EASYJET!!!!!!!!!!!!!… Read Full Review

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★★☆☆☆

“hence the name !!!”

Written on: 09/08/2013

Well hence the name easy jet they choose easy food, easy service and easy seating which therefore means cheap food, rude service and uncomfortable seating. I suppose unless you pay a reasonable price for a flight you wouldn't get brilliant services however I couldn't even eat the food which looked like the remains of a dogs dinner and made me feel sick. And the prices of the snacks and wine was unbelievable for the quality of them. I had a 9 hour journey to suffer and was reluctant to get off… Read Full Review

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★☆☆☆☆

“Chaos at Alicante”

Written on: 01/08/2013 by elbow831 (1 review written)

Has anyone experienced missing a flight through Easyjet's new non designated check in policy.As a family of five (including an eighteen month child) we queued for two hours at Alicante airport for a flight to Bristol. The only option was a general queue on a check point with no designated flight details displayed on the screen.An announcement was made by an assistant that the flight to Bristol was closing,there was a mad panic as customers broke ranks from the queuing and dashed to the check… Read Full Review

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★☆☆☆☆

“Avoid this airplane at all cost!”

Written on: 29/07/2013 by Daviden1 (1 review written)

Be careful! the easyjet assistants can make you lost your flight if you complain against their policies or the high fees they charge. Today, 29th July 2013, the flight assistant in Catania for easyjet, after we complain about the 50 euros per laptop bag that we though were included on the ticket fees (as in all the other airline company) started to answer in a very unprofessional way, such as: " stop complain, if you want to board you have to pay or I will close the gate right now" or "pay now… Read Full Review

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★☆☆☆☆

“Easy jet never again”

Written on: 28/07/2013 by Jamlek (2 reviews written)

Wake up add up the price of all the extras and realise how much cheaper it is to get a regular flight… Read Full Review

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★★★★★

“Excellent check-in, helpful staff, good customer service”

Written on: 24/07/2013 by Maz194909 (1 review written)

Easyjet was booked as part of our package deal. To keep costs down we chose to take one large suitcase per couple and each traveller the Easyjet allocated hand luggage allowance. We checked in online, so were able to ensure seats together, therefore once at airport all that was left to do was check in luggage. Due to Easyjet having recently changed their hand luggage allowance sizes we were previously informed that we may not be able to carry these into the cabin with us, however at check-in we… Read Full Review

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★☆☆☆☆

“customer service in India to be avoided at all cost”

Written on: 10/07/2013

just to upset to write details right now. but talking to their customer service in India is like talking to a cement beton wall. just fall down and cry. will never ever ever deal with the hell again… Read Full Review

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★★☆☆☆

“Madeira Centro Benidorm”

Written on: 08/07/2013

We have been to the Madeira Centro Hotel some 5 years ago, but on this recent visit we have realized that the 4 star rating is not what this hotel should be - more like 3 star. The building itself is impressive, the rooms were basic with no tea making facility, but there was a wonderful view from the 15 floor and well sited for the Levante beach The staff were very pleasant although very little English is spoken and there were very few British guests Its about the restaurant we mainly disliked… Read Full Review

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★☆☆☆☆

“treated as beast”

Written on: 04/07/2013

I was in Geneva for a working trip, when I arrived to the airport my flight was cancelled. Easyjet forced us to take a taxi from the airport of Geneva and drive to France to sleep in Thonon (telling everyone that the taxi back was fully repaid). The Taxi took 1h30 to get to Thonon without any other transport options. Once I arrive in Thonon the hotel had not been booked, for me and for other people with other flights easyjet. Therefore after being forced to take a taxi and go to France the… Read Full Review

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★★★★☆

“good budget airline”

Written on: 02/07/2013 by ig1808 (1 review written)

Used to go between stanstead and malaga. Flight was on-time, seats comfortable, no hassle. … Read Full Review

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★★★★★

“Refunds”

Written on: 11/06/2013 by AVAGO (2 reviews written)

Recently had to cancel flights with easijet due to a death in the family, at the service reps advice I sent an email and a copy of relevant paperwork. Received a full refund for all four flights and a nice condolences letter within a week. Have flown with Easyjet for years, play by their rules and you will have a good flight. Generally find that it is the passengers boarding, mainly in Gatwick, that are the problem, even trying to queue jump a wheelchair passenger… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 08/06/2013 by johnortondoe (1 review written)

I don't exactly expect great service from Easyjet, but I was surprised today to be subject to abusive language (not instigated or reciprocated by myself) from a member of staff at the departure gate. I wouldn't want, or be able, to repeat the obscenities here… Read Full Review

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★★☆☆☆

“RIP OFF....again”

Written on: 04/06/2013 by Tenerifediver (3 reviews written)

I had an urgent need to book a flight from Tenerife to UK. Online I booked with Thomson but after submitting payment details, I was informed that the transaction had been "..unsuccessful at this time". Needing to fly the next day, I searched for other flights and found one with Easy Jet. I booked it. However, within minutes, another email arrived saying my FIRST booking was confirmed! I called Thomson (20 minutes on the phone) and sure enough it was confirmed. So I tried to cancel the Easy Jet… Read Full Review

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Avago's Response to Tenerifediver's Review

Written on: 11/06/2013

Would have made sense to have called Thompson first to check on flights, there was a case of a full refund from them as they had sent an error message.

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Cafamagician80's Response to Tenerifediver's Review

Written on: 09/08/2013

What's scandalous? I'm pretty sure you didn't even take the ticket which allows you to change the date or cancel.

The way I see it, thank them for giving you a partial refund. I wouldn't give you one.

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Harveya's Response to Tenerifediver's Review

Written on: 11/06/2013

Thing is you did book twice with two airlines. Most airlines will charge some form of cancellation fee. Had you called Thomson straight away you would not have had the problem. You may be computer savvy, but there are loads of idiots out there who do cause all sorts of problems. Companies have to deter them somehow. I wonder how many people try to cancel flights they booked incorrectly

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★★★★☆

“Im very happy”

Written on: 03/06/2013

We flew to munich had suitcases to check in which you paid for but everything was really good. You know what to expect and everything is clearly explained! Much better then ryan air ! You fly with a low budget airline so you cant expect first class service. But we have nothing negative to say ( so far)… Read Full Review

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