EasyJet Reviews

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★★★☆☆
2.5 / 5
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★☆☆☆☆

“Rude boarding staffs!”

Written on: 26/04/2014 by ParisFry (1 review written)

I flied from Paris CDG to London last week. My flight was fine, the crew serve well. But before this, when I was going to board, the stuffs were extremely, unbelievably rude. My father successfully boarded but I forgot my passport in his hand carry, I ask the staff if she can stop my father so I can take my passport. She said " get out of here all of you!" and pushed my father. I was angry so I ask them stop doing that to my father, she said i was attempting to broke the safety of the flight so… Read Full Review

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★★☆☆☆

“Rip off luggage charges”

Written on: 06/04/2014 by Edmondsonnd1990 (1 review written)

There's still a big problem when going through the online booking process, especially if you're going on a holiday where you're taking your own sports equipment. I recently went skiing in Austria and flew on a Flybe charter and was charged £19 for ski carriage. If you're flying with Easyjet you will be charged around £31 pounds for a hold bag PLUS a whopping £60 for return ski carriage. What ever happened to the low cost airline?… Read Full Review

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★☆☆☆☆

“Don't be a masochist!”

Written on: 28/03/2014 by Braggwk182 (1 review written)

EasyJet is not worth the money you think you will save. (You'll end up paying the same as a regular airline anyway.) At best, you are treated like a nuisance; at worst, as if they hate your guts. You have to go to the furthest ends of the airport where there are no amenities (like elevators), you get no announcements, no smiles (like they promise on their website), long lines, uncomfortable seats and you are subject to the whims of the staff if they want (or need) to extract more money out of… Read Full Review

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★★★★☆

“Happy Traveller”

Written on: 18/03/2014

I have to congratulate EasyJet on our recent flight to Alicante. From the start when we booked the flight to when we landed back at Luton the Easyjet team deserve praise (even in Alicante). It pays to be friendly and welcoming and have a good rapour with each other. The check in staff were very friendly at both ends of the journey and very supportive… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 17/03/2014 by MyaBlackburn496 (1 review written)

I bought my ticket from Lisbon to Madrid online weeks before a trip that I planned with friends. I accidentally booked the ticket for the day before we were actually leaving and did not realize this until I arrived at the airport. I went to the ticket counter to see what could be done about switching my flight to the correct day. Even though there was "still room left on the plane", I had to buy an entirely new ticket for full price. Then, I went to check in after paying 178 euro for another… Read Full Review

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★★★☆☆

“Easyjet near miss”

Written on: 17/02/2014

14 February 2014, Our plane went mad, wing nearly hit run way, Pilot had to abandon the land at luton airport and flew back up full force, alarms going off, people screaming and vomiting rough as hell like the worst theme park ride, My body went numb I was so scared as we flew back up! Then to be told we have to land at another airport as we nearly died at this one! Flew us to stanstead, that land was hell! Pilot said in 25 years that hasn't happened to him, we had a lucky escape someone… Read Full Review

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★☆☆☆☆

“give my wife’s tears back”

Written on: 16/02/2014

On 30th January 2014, my wife and I, were on our journey to Sweden to see my wife’s doctor. Just for being one or two centimetre over luggage size, the boarding staff member made our journey upside down. This led to cause my wife to have nervous breakdown and she was crying and totally upset throughout the journey, this made my wife not to come back with me after seeing her doctor, the cancellation was in protest of one of your staff member being confrontational and unprofessional et cetera… Read Full Review

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Seasonedtraveler613's Comment

Written on: 28/03/2014

Oh my goodness, so much like our recent experience. The staff is rude combative, and treat their customers like they hate them. If you want to go to the worst gate at the airport; be ignored at best or worst, insulted; sit in an uncomfortable seat and be charged a lot of money at the gatekeeper's whim, then this is the airline for you. If you want to be treated like a valued customer, travel in comfort and pay the same amount of money, then use a major airline. I heard about half a dozen people say that their vacation was ruined by EasyJet.

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★☆☆☆☆

“Customer Services nightmare”

Written on: 09/01/2014

I have spoken to a lady at your call centre named Shabnam on various occasions but today takes the biscuit, I have always found her extremely rude but today have been appalled by the standard of service supplied. She was rude, patronising, condescending and unwilling to help me with a refund of money the airline actually OWE to me. I have never been so upset by a telephone call in my entire life and as a frequent traveller flying us to six times a year I will seriously be reconsidering using… Read Full Review

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★★★☆☆

“Sometimes good, but always feels like a risk”

Written on: 19/12/2013

Price always great. Service always good on board but security always risky e.g. you never know if they will turn up on time or not… Read Full Review

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★☆☆☆☆

“"It's all in the Terms and Conditions." ”

Written on: 17/12/2013

I was not allowed to board my flight because my passport was to expire in two months. I wanted to rebook my round-trip ticket (returning in 8 days). I asked to speak to an agent. I was told that in the entire Gatwick there was not a single Easyjet agent. I came home and called to 4 different Easyjet phone numbers—between 20 and 30 times. Each time, even before the call rang, Easyjet’s customer service numbers dropped my calls. Since customer service was non-existent, I took a train and went… Read Full Review

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★☆☆☆☆

“MISINFORMATION”

Written on: 31/10/2013 by Kagho (1 review written)

If you do not fly from Paris Charles De Gaulle why dont you state it BOLDY on your site. I booked a retrun ticket only to get to CDG and find out you dont fly from that location. Missed my flight and I am stranded in Orly and all your staff could say is you have to book another flight! This is my first time and certqinly my last on East Jet… Read Full Review

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★★★★☆

“Cheapest yet one of the best”

Written on: 28/10/2013 by ExoticMary (8 reviews written)

The no frills concept is available round the world, but EasyJet is my top choice. Flown with them numerous times and they have always done right by me. Wish they would include a few long haul routes to top holiday locations round the world. But I am definitely satisfied with their current level of service because they are well worth the money spent!… Read Full Review

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★★★☆☆

“Cheap, basic, just okay”

Written on: 27/10/2013 by barrydavids1 (20 reviews written)

In most cases for short flight within Europe Easyjet will probably be the cheapest option. If like me, you do not have a huge issue with basic a to b travel then this will be the best option for you. Yes the standard, comfort and quality of service and transport is as basic as the prices, however in most cases where things go smoothly this really isn't a huge issue and in my opinion well worth the savings. I would envisage though that should there be an incident or delay whereby your journey… Read Full Review

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★★★★☆

“Eazyjet do well in dealing with disruption beyond...”

Written on: 20/10/2013 by Nervousflyer (1 review written)

We flew to Gatwick from Palermo in Sicily on 18th October 2013. Italian air traffic controllers were striking from 13.00 to 17.00. Our flight was scheduled for take off at 22.35 but fog at Gatwick meant it arrived late. Turn around was very swift and the crew tried desperately hard to take off before the strike, but we were effectively grounded by the Palermo tower. The good thing was that the Captain kept us informed of exactly what was going on in a very difficult situation. We were given… Read Full Review

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★★★★★

“the Moore family”

Written on: 13/10/2013 by conde (1 review written)

all staff very helpful, my husband is disabled and when asking for wheelchair assistance desk informed us we could take his mobility scooter on holiday with us,taken to the plane, also off the plane with no steps involved, had a huge impact on us having a first class holiday… Read Full Review

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★★★★☆

“No Duty Free Sales”

Written on: 11/10/2013

I recently went on a flight to Agadir with Easyjet from London Gatwick. The normal drinks and snacks were served on the flight but I was dismayed to find that there was no duty free sales of cigarettes or alcohol. I feel that it would have been useful to be told this at check-in so I could have purchased my items at the duty free shop in Gatwick. I normally wait to buy my items on the plane as they represent good value for money so if not available perhaps this could be mentioned before… Read Full Review

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★★★★★

“Best low price airline”

Written on: 08/10/2013 by gle727 (3 reviews written)

Great service, punctual, very good prices compared to some other so called budget airlines. I have used Easyjet for both golfing holidays for a large group and for family holidays, and weekend breaks. They have never let me down and I would recommend them against the other budget airlines I have had the displeasure to use. Rather than use this review to criticise other airlines, I'll stick to saying Easyjet can be recommended. The APP you can get for your mobile is brilliant too, lets you… Read Full Review

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★★★★★

“my v.i.p holiday with easyjet”

Written on: 03/10/2013 by michaelbelfast2009 (1 review written)

wow. I was treated like a VIP with my holiday to Malta. from the check in staff, cabin crew to the private taxi waiting for my party of 4 to the hotel and the same back to Belfast. the hotel in Malta was blue seas at st Georges and the staff there were very friendly and helpful, the only problem was the air conditioning wasn't working but this is not a compliant as they did have ceiling fans. we did not pay a lot for this holiday ( £250.00) each and we weren't expecting to be treated as good… Read Full Review

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★★★★★

“Brilliant Service!!!!!!!!”

Written on: 15/09/2013 by Sueben11 (1 review written)

Just returned from a short break in Rome, we booked through a tour operator, and I can say we were concerned when we knew we were flying with Easy jet due to past reviews and television series. How wrong we're we, we went from Bristol Airport checked in our case with the Speedy boarding, excellent service no queues. When boarding was called we went straight to priority boarding, because of SB, again excellent. We were in row 4 on departing and row 7 on our return flight good seats. Cabin… Read Full Review

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★☆☆☆☆

“Avoid at all costs - all risk is covered by passenger!!”

Written on: 15/09/2013 by Nina_M (1 review written)

Terrible Customer service, complete disregard for passengers' concerns. Felt like cattle. I flew from Geneva to Nice on the morning flight. The plane was late by over 3 hours because they were completely disorganized (missing crew person). We were told it was because the plane was broken. It was a lie. I had to buy a new plane ticket for my connecting flight. It cost me over 200 euros. Easyjet doesn't care and will not refund me a cent. Because 1 shmuck in the Easyjet crew did not wake… Read Full Review

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