Reviews for IF Internet Banking www.if.com Reviews

ababbs's review has yet to be rated - Be the first!
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Intelligent Finance - I decided to transfer my Smile ISA's to IF 10 weeks ago. This process all went smoothly I was told I could add current accounts and savings later if required, so I did. Big mistake -- my ISA and my current account and saving are now allocated to 2 different plan and customer nu ...

sourgrapes's review has yet to be rated - Be the first!
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DO NOT BANK WITH INTELLIGENT FINANCE - they are slow, incompetent, and train their staff to lie to their customers. If you open an account and try to close it, they act as though your money now belongs to them and will hold it up in their system for as long as possible. Staff are trained to tell yo ...

On average, people found this review very helpful
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I am afraid most of the people writing these reviews may have had one or two relatively small bad experiences with Intelligent Finance. However, for myself (and everyone else I know who have IF accounts - quite a few now) they are are a quietly efficient banking service with great interest rates. It ...

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I have been using Intelligent Finance for three years now and never had a problem. Recomended them to friends and family too, even my mum (67 years old) is a great IF fan. Reading reviews here has shocked me. Why is everyone phoning a call centre when its an internet bank!!!! The site is very very e ...

chatpen's review has yet to be rated - Be the first!
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At first I thought it was only myself who had trouble with IF however, looking on here I now have some comfort in seeing that I am not alone!

Having taken out a credit card with them approximately two years ago all was going fine. Apart from the time when I decided to actually start using it. Int ...

fedupbanking's review has yet to be rated - Be the first!
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Took out a joint mortgage with Intelligent Finance, there was a mix up over getting immediate funds into the account because we couldn't find where to deposit the capital for the sale of our previous house....it had to be posted to them! They Refused a direct debit because there were no funds in the ...

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It is such a shame that IF just haven't thought through and designed their customer service properly.
For example:-
You get given 3 usernames! This is a customer ID, online username and a "plan number". These are all needed for different contacts by email, logging on or on the phone. You also have ...

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Intelligent Finance:
Waiting for up to 30 minutes to be connected listening to awful music.
No other phone number to call as a direct line to Complaints.
Despite urgency of our matter, they were prepared to file our letter and request to close the account for up to 4 weeks...
Didn't phone back w ...

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I've had an account with IF for 3 years now. Started off with a savings account, then a credit card, then I took the plunge and went with Intelligent Finance for a current account plus a loan and my cash ISA. I now wish I hadn't.
I Decided to open a joint account with my partner so we could offset ...

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All that I can say about IF is bad unfortunatly, I have banked with them for 3 yrs and had problems with them for the past 18 months, problems which have not been resolved. I wouldnt reccomend IF to anyone.