Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Fast and Friendly”

Written on: 13/04/2013

Best price I could find on the web. Ordered on Friday and phoned on Tuesday for an estimated delivery date. Very helpful on the phone and said item was just in and would be posted out to me that day. It arrived the next day. Just have to decide whether the GPS unit is any good, but the service was excellent… Read Full Review

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★★★★★

“Tubeless conversion”

Written on: 12/04/2013 by Seders (1 review written)

Epic fail trying to convert my DT Swiss wheels to tubeless... Bobbed in to Cycle Gear see if hey could sort. 20 mins later very happy all sorted. Excellent service, very friendly, would highly recommend… Read Full Review

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★★★★★

“Ridgeback RX20”

Written on: 11/04/2013

I cant fault them - cheapest price, Bike came as promised 99% complete, And next day delivery as it was in stock. After initially using a balance bike I purchased a cheap steel bike to teach my lad to ride and he just couldn't get the hang of it, with the weight and large brakes etc - 10 min's on the the Ridgeback and he was cycling around on his own unaided it gave him that much confidence. So in all great company to buy from and great bike… Read Full Review

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★★★★★

“Genesis CDF”

Written on: 02/04/2013 by Gps1 (1 review written)

Top customer service from the guys at Cycle Gear, resolved the problem I had with the bike with no fuss at all. I will definitely recommend this site to friends, it is difficult finding a business that really puts the customer as the number one priority… Read Full Review

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★★★★★

“ukbikesdepot.com absolutely superb service”

Written on: 28/03/2013

I'd never heard of this business until I'd done a bit of web searching. Noticed the Ridgeback Platinum at a great price and with very cheap finance.I enquired about frame size and got an immediate reply from Nath. Placed the order first thing Monday and was amazed to get the bike 0900am Wednesday. Order tracking was very informative and was regularly updated. The bike was well packaged in is superb… Read Full Review

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★☆☆☆☆

“Wife's Birthday Ruined”

Written on: 27/03/2013

Delivery should have been 5 days was in fact 14 days! Assembly tools not sent Small scratch on frame Overall a very dissapointing experiance which I wont be in any hurry to repeat This has been the worst internet order I have made… Read Full Review

Ukbikesdepot's Comment

Written on: 29/03/2013

Hi Unknown,

We're sorry to hear you haven't had a very pleasant or satisfactory service from ourselves.

Have you been in touch with ourselves as this shouldn't have happened and you should have had an explanation if you haven't already.

Also all damage should be reported and if this is the case you should have been compensated accordingly also the postage should have been corrected accordingly as we aim to deliver within 5 working days.

Thanks
Staff @ UKbikesdepot

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★★★★★

“bargain”

Written on: 23/03/2013

I must say im very happy with my new bike ,and also the super quick delivery, cant thank you all enough,now time to get ridding,great price cheers… Read Full Review

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★★★★★

“Great price, great service”

Written on: 20/03/2013 by philwaud (1 review written)

I was planning on buying a Genesis Alfine Day One from another well known store, but then I spotted the fantastic price that Cycle Gear were selling it for on Google. Despite the fact that they were busy (very busy!) moving to their new store, they let me in via the back door, gave us a cuppa, did a great mechanical set up on the bike and took time to discuss the purchase in a way that puts many other stores (big and small) to shame. Well done guys, thanks and good luck with your new store. You… Read Full Review

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★★★★☆

“Ridgeback Panorama online purchase”

Written on: 18/03/2013

After deciding what bike to buy, a quick search showed these to be the best price, with the advantage for me of providing low cost finance as well. Easy to place order; easy to sort finance online. Bike ordered on Thursday for Saturday delivery. The shop called Friday morning to say there was a minor issue with stock - they could get it to the shop on Monday for Tuesday delivery. Not a problem for me, the bike was indeed delivered on Tuesday. Would recommend and would shop there again, perhaps… Read Full Review

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★★★★☆

“Recommended”

Written on: 18/03/2013

Excellent customer service, will definitely go back!… Read Full Review

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★★★★☆

“online purchase”

Written on: 18/03/2013

Fast delivery, great service....Thanks… Read Full Review

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★★★★★

“Great service”

Written on: 05/03/2013 by paulachris (1 review written)

I ordered a bike for my 6 year old daughter which was a new model, £40 cheaper than RRP which is a big deal on a £210 bike. Dispatched the same day and delivered (free) the next day - fantastic, thanks very much. … Read Full Review

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★★★☆☆

“Saracen myst pro 2012”

Written on: 04/03/2013 by redman29 (1 review written)

I bought the bike on Friday and I paid for Saturday delivery. But I received the bike on Monday afternoon! … Read Full Review

Ukbikesdepot's Response to redman29's Review

Written on: 29/03/2013

Hi Redman,

Have you been in contact about the bike not being delivered on the correct day as you should have been compensated accordingly with your postage.

Thanks
Staff @ UKbikesdepot

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★★★★★

“Genesis Latitude 10 Mountain Bike”

Written on: 26/02/2013

Superb value for money, a great bike and the charges for next day delivery are very reasonable. I ordered late on Saturday evening, paid for 24hr delivery (knowing that the clock would start first thing on Monday) and the bike arrived first thing on Tuesday. The bike box was absolutely HUGE (way bigger than a normal bike box). But that's because everything is attached and (as far as I can tell at this stage) ready to go. It just needs the bars straightening and I'm off. Even the front wheel… Read Full Review

Ukbikesdepot's Comment

Written on: 01/03/2013

Thanks for the good review! Everybody should be happy to know we are now out of the massive boxes! Back to smaller more manageble boxes.

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★★★★★

“Great bike at a great price”

Written on: 21/02/2013 by thomac01 (1 review written)

I was able to buy a much better brand of bike for my daughter than I would otherwise have been able to afford thanks to the great prices at UK Bikes Depot. It was an ex-display model but had no damage that I can see and saved my over £50 on the list price. It was delivered without any problems and arrived in time for her birthday… Read Full Review

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★★★★★

“Brilliant service”

Written on: 17/02/2013 by samgreenwoodthompson (1 review written)

I had my shiny, new Genesis Day One delivered by Cycle Gear on Friday just gone. It turned up as promised and took 30 minutes to build up. I've ridden it today and it's ace. It's too easy to let this sort of good, reliable service and product go by without comment but I didn't want to. Sincerely, they did exactly what they promised, when they promised to do it. I'd recommend Cycle Gear to everyone… Read Full Review

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★★★★★

“Great experience will use again.”

Written on: 15/02/2013

The item arrived very quickly and was able to be tracked online. The item description was accurate and it was in a new well packaged condition. Very happy with the experience and price and will use again. Would definitely recommend… Read Full Review

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★★★★★

“fantastic customer service”

Written on: 15/02/2013 by lizbh (1 review written)

I bought a Ridgeback ladies bike last week and have been completely satisfied with the customer service from the first telephone conversation, whereby the assistant took the time to look for the particular bike I was interested in whilst I was on the phone. Further to this, when I had a query about the bike itself when it was delivered (very quick turn around from ordering) the explanation and communication both verbally and via email was fantastic. The staff ensured that I was entirely happy… Read Full Review

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★★★★★

“Simply the best”

Written on: 14/02/2013 by Timreid (1 review written)

Great price and brilliant service. Matt Wrigly made my purchase as easy as could be and the speed and efficiency of delivery was excellent. Great communication all the way and very helpful advice, much needed in my case. Really couldn't ask for more...unless you can clear the snow so I can get out on my bike… Read Full Review

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★★★★★

“The Service You Always Want....................”

Written on: 13/02/2013 by cwe03 (1 review written)

I wanted a bike at the very best price possible. I wanted to speak to staff who knew their stuff. I wanted the bike delivered on a particular day. I wanted an efficient delivery service that informed me when the bike was coming. I wanted the bike to be properly set up and all the bits and pieces to be in the box with tools and full instructions for the little bit of assembly I would have to do. In short I wanted my purchase to be a pleasure and for everything to be perfect. Well guess what? I… Read Full Review

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