Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Pretty much flawless”

Written on: 01/08/2013 by mfern (1 review written)

I recently purchased a Genesis Equilibrium from these guys. The reason I have rated them so highly is as follows: 1. Price: it was well over £200 cheaper than other retailers due to their promotion. What's not to love? 2. Service: the website was easy to use and I was kept well notified of the status of my order throughout. They said it would be dispatched within 2 business days. It was. They said it would be delivered the next day by courier. It was. Can't argue with that. 3. Delivery cost… Read Full Review

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★★★★★

“Genesis Fortitude”

Written on: 26/07/2013

This is a great single speed MB. It's light, responsive and rewards exponentially the effort put through the cranks. Normally I use a 26er with an average fork. This rigid 29er is so much more stable and at the same time light and fun. The build quality is superb - with everything you need and nothing you don't. Moderate climbs can be dispatched much quicker than with a geared bike if you work - better direct drive efficiency. Steep climbs may require jumping off and push. Persevere and your… Read Full Review

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★★★★★

“Single Speed, Its the future”

Written on: 18/07/2013 by sharkzx7 (1 review written)

Brought a new Genesis 29er single speed and it was a very easy and smooth process, rang up to confirm the order had gone through ok and had a very good conversion with the staff there, very friendly, polite aand helpfull. would highly recommend them. The Price was unbeatable and i did try. Overall top company… Read Full Review

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★☆☆☆☆

“Never Order a bike from them”

Written on: 11/07/2013 by maxsue1 (1 review written)

I ordered a bike which was over £300.00 shipping was going to be £70.00 but I told them I will sort the shipping out my end for £30.00 then they said that they could do it for that £30.00 must have forgotten to say by shipping it on their £30.00 it would take over 2 WEEKS TO GET HERE. After a week trying to trace my parcel Nathan from Uk bikes passed the problem onto TNT Post and gave me their telephone number to call and ask where it was, they were not happy in the slightest having… Read Full Review

Ukbikesdepot's Response to maxsue1's Review

Written on: 13/07/2013

Hi,

Were sorry you have experienced a problem using our service.

The bikes are NOT dispatched from the NETHERLANDS. They are dispatched from here in Halifax. When the customer care at TNT Post spoke to you she meant the bike left the Amsterdam where all international parcels are sent first. We didn't realise all international parcels went to the Netherlands first so this will be looked into for the interest of the customer.
The parcel was collected from us on Friday 28th by TNT post.

We send our parcels with our couriers due to a large amount of fraud being committed with the customer using there own courier services.

As with all complaints if you drop us an email we will be more than happy to organise a goodwill gesture.

Thanks
Staff @ UKbikesdepots

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★★★★★

“Best service Ever!!!”

Written on: 29/06/2013 by TheWards39 (1 review written)

My son picked a bike from the website and we ordered the ex-display model on Tuesday evening this week. A couple of hours later, I was e-mailed to say that the bike we ordered had been sold, however we could have a new model for a small amount more. By Friday, the bike had been delivered, the delivery instructions had been followed,and my son was quickly able to put the bike together (not much to do, to be fair) - and was delighted! This is an amazing website and the service you offer is… Read Full Review

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★★★★☆

“Ladies Hybrid Bike”

Written on: 22/06/2013 by Dingbat62 (1 review written)

Very competative pricing and quickly despatched in around 3 WORING days BUT did explicitly phone and email request 2DAY delivery which was accepted but not adhered to. Therefore stayed home all day only to be told when enquiring "not even despatched yet!" Luckily managed to be around for ANOTHER day. That appart, would reccomend… Read Full Review

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★★★★★

“Really impressed with the service”

Written on: 11/06/2013 by Jason901 (1 review written)

I cant fault the service I had with Cycle Gear UKBikes Depot. I was truly impressed with the delivery too. They even were running a great deal too. I ordered my bike on the Sunday of a bank holiday weekend, and with that, I expected to receive my delivery by the end of the week. Was I wrong or what! On Tuesday I received emails from both the courier and Cycle Gear saying it was to be despatched that day and to my surprise it arrived at my place of work just after 8.30 Wednesday morning… Read Full Review

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★★☆☆☆

“NOT 99% assembled”

Written on: 11/06/2013

Good bike, paid 20£ extra for saturday courier. Reasonable priced. Two issues: bike NOT assembled at all, contrary to website description. Also, some screws to fix front wheel missing. Had to take it to aproved shop for safe assembly and check up. So, NOT 99% assembled, NO assembly tools and NO instructions supplied… Read Full Review

Ukbikesdepot's Comment

Written on: 12/06/2013

Hi Unknown,

Thanks for leaving us a comment, we appreciate all reviews good or bad.

When we say 99% we mean the gears and brakes are set up everything else is set up apart from the front wheel is not in ( our boxes are not big enough) and the pedals or handle bars are not attached again due to sizing restrictions from the boxes.

Occasionally some parts do go missing if the box is damaged in transit.

If this is the case first thing to do is get in touch with us regarding compensation and new parts.

Thanks
Staff @ Cycle Gear

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★★★★★

“Very good service”

Written on: 10/06/2013

The bike came in very good shape, the delivery was fast and cheap and any misunderstandings were sorted out in record time thanks to the helpful staff… Read Full Review

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★★★★★

“Excellent all round service”

Written on: 07/06/2013

Can't fault the service received in any way. Found the bike I wanted at a very competitive price. Staff were helpful and informative on the phone and the bike was delivered exactly as promised. One of the easiest on line purchases I have ever made… Read Full Review

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★★★★★

“Amazing Service”

Written on: 07/06/2013 by Elizmac (1 review written)

I ordered a Ridgeback cycle for my grandson's birthday. So much cheaper than elsewhere plus free post and packing which is a big bonus as we are usually charged extra being postcode KW10. The cycle came before the date requested. I was very impressed and will certainly recommend this company and will order from them again. Many thanks again… Read Full Review

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★★★★★

“Great price, super fast delivery”

Written on: 29/05/2013

Ordered a Gopro Hero 3 and got great price and super fast delivery. Many thanks. Highly recommended to anyone considering purchasing… Read Full Review

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★★★★★

“Great price, great service”

Written on: 24/05/2013

An easy to use website with all the great bike brands cheaper than the big players, Evans, wiggle etc. We got my sons first bike (ridgeback MX16) on this site. Ordered on a Sunday evening, paid with PayPal and it arrived extremely well packaged on the Wednesday morning. All I needed to do was straighten out the handlebars and put on the pedals with the supplied spanner. Excellent service, I will definitely be using them n the future. Keep up the good work… Read Full Review

Lungsout's Comment

Written on: 11/06/2013

Lucky you, mine arrived in pieces with missing screws. Even more annoyed now!

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★★☆☆☆

“You have not read my delivery comment”

Written on: 08/05/2013 by Bike500 (1 review written)

Dear Sir / Madam, I specifically asked you now to despatch this bike until Monday. I am afraid that it appears that you have not read my message. In my experience in business I have learnt that it is important to listen to what customers require. This is disappointing and will cause significant inconvenience. Should you require a copy of the email that I received from you that stated that you would delay despatch, please do not hesitate to contact me. Kind regards, … Read Full Review

Ukbikesdepot's Response to Bike500's Review

Written on: 15/05/2013

Hi Bike500,

Sorry that has been missed, if you could forward the email we can go from there.

Thanks
UKbikesdepot

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Bike500's reply to Ukbikesdepot's Comment

Written on: 15/05/2013

I have just sent a copy of your original message to your main email address.

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Bike500's reply to Bike500's Comment

Written on: 15/05/2013

The seller received the email and apologised, kindly offering an acceptable solution.

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★★★★★

“Good customer service and knowledgeable staff. Order...”

Written on: 04/05/2013

Good customer service and knowledgeable staff. Order arrived when they said it would and was fully trackable… Read Full Review

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★★★★★

“Just Did It”

Written on: 03/05/2013 by Saprolith (1 review written)

Working a late shift, riding in when my summer bike decided to throw the rear out of true over the terrible potholed roads. Limped to Cycle Gear Halifax with the rim rubbing even with a slackened caliper in the expectation of being told leave it with us and collect in a few days. In fact after only twenty minutes they had trued the wheel and I was off again, excellent service, friendly staff, lovely bikes… Read Full Review

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★★★★★

“Excellant Staff members”

Written on: 02/05/2013 by Simon591 (1 review written)

ordered online with ease, best price arround and great choice. very informative email updates and spoke to an actual person to confirm delivery too. Product was a brand new bike as a Gift so delivery was also arranged to an alternative location. excellant service. thank you… Read Full Review

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★★★★★

“Great service and top notch bike at a good price”

Written on: 01/05/2013 by honeymummytoo (1 review written)

Website was easy to use, the price was very competitive (could not find the product any cheaper elsewhere) and free delivery. The bike arrived quickly and it is excellent. Lightweight enough for my 6 year old to handle but will grow with her for a good few years. I was nervous about buying something like this online, but am delighted with the bike. I appreciated the direct link to tracking the delivery, and the carriers did leave it safely for me (at my own risk). If only all online… Read Full Review

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★★★★★

“Virtually rebuilt my wheel. ”

Written on: 30/04/2013 by AlexBarker13 (1 review written)

Went into new shop, with my rim that had been very badly trued from another shop and showed the person behind the counter. The wheel looked pretty foobared too me and it needed all new nipples fitting. But he said he would have it done in 4 hours and to come and collect it. WAS NOT expecting that. Rang other shops in the area, but with no look as they all said at least 3 days. Dealt with very professionally. Completed work to a high standard and cheap enough. What more could you ask for… Read Full Review

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★★★★★

“Great Bike, Great Service”

Written on: 29/04/2013

Recently bought a Ridgeback Voyage. Service from UKBikes Depot was really good. The bike arrived promptly as promised. Easy build and I was up and running in no time. Competitive pricing and service made this company a pleasure to deal with!! Many thanks… Read Full Review

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