Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
91% of users recommend this
  • Customer Service

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  • Value For Money

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★★★★★

“Excellent all round service”

Written on: 07/06/2013

Can't fault the service received in any way. Found the bike I wanted at a very competitive price. Staff were helpful and informative on the phone and the bike was delivered exactly as promised. One of the easiest on line purchases I have ever made… Read Full Review

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★★★★★

“Amazing Service”

Written on: 07/06/2013 by Elizmac (1 review written)

I ordered a Ridgeback cycle for my grandson's birthday. So much cheaper than elsewhere plus free post and packing which is a big bonus as we are usually charged extra being postcode KW10. The cycle came before the date requested. I was very impressed and will certainly recommend this company and will order from them again. Many thanks again… Read Full Review

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★★★★★

“Great price, super fast delivery”

Written on: 29/05/2013

Ordered a Gopro Hero 3 and got great price and super fast delivery. Many thanks. Highly recommended to anyone considering purchasing… Read Full Review

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★★★★★

“Great price, great service”

Written on: 24/05/2013

An easy to use website with all the great bike brands cheaper than the big players, Evans, wiggle etc. We got my sons first bike (ridgeback MX16) on this site. Ordered on a Sunday evening, paid with PayPal and it arrived extremely well packaged on the Wednesday morning. All I needed to do was straighten out the handlebars and put on the pedals with the supplied spanner. Excellent service, I will definitely be using them n the future. Keep up the good work… Read Full Review

Lungsout's Comment

Written on: 11/06/2013

Lucky you, mine arrived in pieces with missing screws. Even more annoyed now!

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★★☆☆☆

“You have not read my delivery comment”

Written on: 08/05/2013 by Bike500 (1 review written)

Dear Sir / Madam, I specifically asked you now to despatch this bike until Monday. I am afraid that it appears that you have not read my message. In my experience in business I have learnt that it is important to listen to what customers require. This is disappointing and will cause significant inconvenience. Should you require a copy of the email that I received from you that stated that you would delay despatch, please do not hesitate to contact me. Kind regards, … Read Full Review

Ukbikesdepot's Response to Bike500's Review

Written on: 15/05/2013

Hi Bike500,

Sorry that has been missed, if you could forward the email we can go from there.

Thanks
UKbikesdepot

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Bike500's reply to Ukbikesdepot's Comment

Written on: 15/05/2013

I have just sent a copy of your original message to your main email address.

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Bike500's reply to Bike500's Comment

Written on: 15/05/2013

The seller received the email and apologised, kindly offering an acceptable solution.

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★★★★★

“Good customer service and knowledgeable staff. Order...”

Written on: 04/05/2013

Good customer service and knowledgeable staff. Order arrived when they said it would and was fully trackable… Read Full Review

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★★★★★

“Just Did It”

Written on: 03/05/2013 by Saprolith (1 review written)

Working a late shift, riding in when my summer bike decided to throw the rear out of true over the terrible potholed roads. Limped to Cycle Gear Halifax with the rim rubbing even with a slackened caliper in the expectation of being told leave it with us and collect in a few days. In fact after only twenty minutes they had trued the wheel and I was off again, excellent service, friendly staff, lovely bikes… Read Full Review

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★★★★★

“Excellant Staff members”

Written on: 02/05/2013 by Simon591 (1 review written)

ordered online with ease, best price arround and great choice. very informative email updates and spoke to an actual person to confirm delivery too. Product was a brand new bike as a Gift so delivery was also arranged to an alternative location. excellant service. thank you… Read Full Review

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★★★★★

“Great service and top notch bike at a good price”

Written on: 01/05/2013 by honeymummytoo (1 review written)

Website was easy to use, the price was very competitive (could not find the product any cheaper elsewhere) and free delivery. The bike arrived quickly and it is excellent. Lightweight enough for my 6 year old to handle but will grow with her for a good few years. I was nervous about buying something like this online, but am delighted with the bike. I appreciated the direct link to tracking the delivery, and the carriers did leave it safely for me (at my own risk). If only all online… Read Full Review

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★★★★★

“Virtually rebuilt my wheel. ”

Written on: 30/04/2013 by AlexBarker13 (1 review written)

Went into new shop, with my rim that had been very badly trued from another shop and showed the person behind the counter. The wheel looked pretty foobared too me and it needed all new nipples fitting. But he said he would have it done in 4 hours and to come and collect it. WAS NOT expecting that. Rang other shops in the area, but with no look as they all said at least 3 days. Dealt with very professionally. Completed work to a high standard and cheap enough. What more could you ask for… Read Full Review

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★★★★★

“Great Bike, Great Service”

Written on: 29/04/2013

Recently bought a Ridgeback Voyage. Service from UKBikes Depot was really good. The bike arrived promptly as promised. Easy build and I was up and running in no time. Competitive pricing and service made this company a pleasure to deal with!! Many thanks… Read Full Review

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★★★★★

“Excellent will buy from again”

Written on: 28/04/2013 by smokedpolly (1 review written)

Bought myself and my wife Ridgeback Meteor hybrid cycles, Good service and communications. It felt like a personal service and the staff were knowledgeable. We have been out twice for long bike rides and the bikes performed very well. I would recommend buying from UK Bikes Depot… Read Full Review

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★★★★★

“Great bike, equally great service”

Written on: 19/04/2013 by jonblunkell (1 review written)

Just bought a Ridgeback Journey for a stack cheaper than anyone else on the net, with interest free credit. Bike came well wrapped and in perfect condition, and was easy to finish set up even for a novice like me. Staff gave me good advice prior to service, and when I rang to inform me a small part was missing they were as good as their word and sent it first class arriving with me next morning. Thoroughly recommended!… Read Full Review

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★★★★★

“Fast and Friendly”

Written on: 13/04/2013

Best price I could find on the web. Ordered on Friday and phoned on Tuesday for an estimated delivery date. Very helpful on the phone and said item was just in and would be posted out to me that day. It arrived the next day. Just have to decide whether the GPS unit is any good, but the service was excellent… Read Full Review

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★★★★★

“Tubeless conversion”

Written on: 12/04/2013 by Seders (1 review written)

Epic fail trying to convert my DT Swiss wheels to tubeless... Bobbed in to Cycle Gear see if hey could sort. 20 mins later very happy all sorted. Excellent service, very friendly, would highly recommend… Read Full Review

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★★★★★

“Ridgeback RX20”

Written on: 11/04/2013

I cant fault them - cheapest price, Bike came as promised 99% complete, And next day delivery as it was in stock. After initially using a balance bike I purchased a cheap steel bike to teach my lad to ride and he just couldn't get the hang of it, with the weight and large brakes etc - 10 min's on the the Ridgeback and he was cycling around on his own unaided it gave him that much confidence. So in all great company to buy from and great bike… Read Full Review

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★★★★★

“Genesis CDF”

Written on: 02/04/2013 by Gps1 (1 review written)

Top customer service from the guys at Cycle Gear, resolved the problem I had with the bike with no fuss at all. I will definitely recommend this site to friends, it is difficult finding a business that really puts the customer as the number one priority… Read Full Review

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★★★★★

“ukbikesdepot.com absolutely superb service”

Written on: 28/03/2013

I'd never heard of this business until I'd done a bit of web searching. Noticed the Ridgeback Platinum at a great price and with very cheap finance.I enquired about frame size and got an immediate reply from Nath. Placed the order first thing Monday and was amazed to get the bike 0900am Wednesday. Order tracking was very informative and was regularly updated. The bike was well packaged in is superb… Read Full Review

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★☆☆☆☆

“Wife's Birthday Ruined”

Written on: 27/03/2013

Delivery should have been 5 days was in fact 14 days! Assembly tools not sent Small scratch on frame Overall a very dissapointing experiance which I wont be in any hurry to repeat This has been the worst internet order I have made… Read Full Review

Ukbikesdepot's Comment

Written on: 29/03/2013

Hi Unknown,

We're sorry to hear you haven't had a very pleasant or satisfactory service from ourselves.

Have you been in touch with ourselves as this shouldn't have happened and you should have had an explanation if you haven't already.

Also all damage should be reported and if this is the case you should have been compensated accordingly also the postage should have been corrected accordingly as we aim to deliver within 5 working days.

Thanks
Staff @ UKbikesdepot

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★★★★★

“bargain”

Written on: 23/03/2013

I must say im very happy with my new bike ,and also the super quick delivery, cant thank you all enough,now time to get ridding,great price cheers… Read Full Review

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