Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Great service”

Written on: 22/08/2013

Website great, all information captured and order tracking kept me up to date. Service great all round. Thank you… Read Full Review

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★★★★☆

“Formidable - Fortitude”

Written on: 20/08/2013 by OldShotton (1 review written)

Genesis Fortitude Race. Excellent value for money, checked web couldn't better the price. My local bike shop couldn't come anywhere near matching the price. Paid for next day delivery and that's what I got. Bike well packed, easy to assemble. Only downside couldn't get the gears to change smoothly, almost but not quite. Had to take to local bike shop to sort out. I already own a Genesis Equilibrium 20 road bike, very pleased with performance and quality of workmanship. I was attracted to… Read Full Review

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★★★★☆

“All good in the end.”

Written on: 20/08/2013

I ordered a Saracen Mountain bike, the price was excellent and the delivery prompt. Unfortunately the bike was bashed in transit and the front wheel was out of line. UKbike offered to pay the cost of having this rectified at a local bike shop. After inspection it was concluded a new wheel was needed. This was dispatch and the bike fixed, including UKbike refunding the cost of the bike repair. After the delay, all good and happily riding the new bike… Read Full Review

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★★★★★

“Excellent after sales interest”

Written on: 18/08/2013

The bike I ordered was as expected and I am well chuffed with it. I am happy to recommend 'Cycle Gear UKBikes Depot - www.ukbikesdepot.com' to those looking to buy 'the best bike for their budget'. A company's reaction and attention to an issue raised by a customer is what sorts the 'good' from the 'bad'. Cycle Gear have been excellent in that department. A small issue raised, after despatch of the bike, was sorted without question, and when the carrier slipped up, Cycle Gear corrected them… Read Full Review

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★★★★☆

“Great Service”

Written on: 17/08/2013 by JW64 (1 review written)

I bought the bike from this website because the price seemed very good. I was a bit dubious as I had not heard of them and the reviews were mixed. I thought my concerns had been justified when I received a call to say that they had sold the bike that I had ordered and had to wait for another to be delivered that day but when I explained that I really needed it for a Sunday ride they arranged for delivery before 9am on the Saturday. I was not confident that this would happen but sure enough at… Read Full Review

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★☆☆☆☆

“delivery charge”

Written on: 17/08/2013

Banner on webpage says fast, free delivery. Why do they then charge £6.99 in the basket?… Read Full Review

Ukbikesdepot's Comment

Written on: 18/08/2013

Hi Unknown,

Was it an ex-display bike that you ordered?

If it wasn't please get in touch and we will happily refund any postage charge that was made.

Thanks
Staff @ UKbikesdepot

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★★★★★

“Genesis Fortitude”

Written on: 16/08/2013 by rodhart (1 review written)

The service given by UK Bikes Depot is excellent! I bought a 19" frame and realised it may be a bit big and they sent me a 17.5" at no charge after a week's wait while I was on holiday. Him and his colleagues were extremely helpful on the 'phone and want you to get the right bike for your needs, not just selling a box! The prices are the lowest I've seen on the web and the Genesis Bikes that are on special offer now are too good too miss - for example the Alfine 11 speed Adventure is… Read Full Review

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★★★★☆

“Ridgeback X0.2 Front Suspension Mountain Bike”

Written on: 15/08/2013 by chrisly (1 review written)

Great bike at a great price (by far the cheapest I could find on net) and delivered in time stated. Just a small point - it would help delivery driver to put correct house number on delivery - it was written incorrectly as 68 not 69… Read Full Review

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★★☆☆☆

“Sent wrong bike. Twice.”

Written on: 11/08/2013 by BikeRiderCW (1 review written)

I ordered a Ridgeback Flight 04 2013, 60 cm frame. -First they sent me the 2011 model - completely different. I sent this back. Very annoyed/ disappointed to receive completely the wrong bike. -then they sent me the 2013 version, but 58cm not the 60cm I'd ordered. I decided to just keep the 58cm bike - frame size felt fine, and they use TNT - who deliver anytime between 9-6, so I'd wasted 3 days already waiting for the delivery or pick up. But was very disappointed they didn't just send… Read Full Review

Ukbikesdepot's Response to BikeRiderCW's Review

Written on: 15/08/2013

Hi BikeRiderCW,

Were very sorry you have experience a problem with ordering us, at the time you order we were training new staff and unfortunately it seems like you have experienced the worst and were very sorry for that.

We will be more than happy to issue a refund on any postage paid and offer a discount voucher as a goodwill gesture.

Thanks
Staff @ Cycle Gear - UKbikesdepot.com

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★★★★★

“Fast efficient service”

Written on: 04/08/2013

Ordered my new bike and mudguards for Saturday delivery on Wednesday night. Thursday I rang the store to check delivery would be this Saturday, lovely gentleman knew who I was because I was the only Saturday delivery, said he was going to ring me because if the mudguards were for that bike I'd selected the wrong size. He said the bike would be collected 5pm Friday and I would get a confirmation e-mail with TNT tracking info. Bike delivered 9.30 Saturday. I am very impressed with the fast… Read Full Review

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★☆☆☆☆

“Not recommended! ”

Written on: 02/08/2013 by catalin4u24 (1 review written)

I've ordered a KTM Chicago MTB, payed via paypal. Next day I received a mail message telling me that the bike isn't available on stock anymore and if I want a refund or they can offer an alternative at a special price. I did choose 2 possible alternatives and reply back the message. Never got an answer so I called them the next day and they said I will be getting an answer in 10min time. After 2 and a half hours of waiting I called back and asked a full refund immediately, so they did. Now I… Read Full Review

Ukbikesdepot's Response to catalin4u24's Review

Written on: 15/08/2013

Hi Catalin4u24,

Thanks for the review, sorry you have experienced a problem with us.

Because of this problem we have now taken on more staff to take over email duties so emails are replied to within the hour in business hours and straight away the next day if the emails are sent on an evening.

The website will also be more up to date with the stock levels due to new structures that have been put in place.

The refund will take 7 days because of the way paypal do things, again we will be looking at alternatives if you don't want to pay with a card.

Thanks
Staff @ CycleGear - UKbikesdepot.com

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★★★★★

“Pretty much flawless”

Written on: 01/08/2013 by mfern (1 review written)

I recently purchased a Genesis Equilibrium from these guys. The reason I have rated them so highly is as follows: 1. Price: it was well over £200 cheaper than other retailers due to their promotion. What's not to love? 2. Service: the website was easy to use and I was kept well notified of the status of my order throughout. They said it would be dispatched within 2 business days. It was. They said it would be delivered the next day by courier. It was. Can't argue with that. 3. Delivery cost… Read Full Review

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★★★★★

“Genesis Fortitude”

Written on: 26/07/2013

This is a great single speed MB. It's light, responsive and rewards exponentially the effort put through the cranks. Normally I use a 26er with an average fork. This rigid 29er is so much more stable and at the same time light and fun. The build quality is superb - with everything you need and nothing you don't. Moderate climbs can be dispatched much quicker than with a geared bike if you work - better direct drive efficiency. Steep climbs may require jumping off and push. Persevere and your… Read Full Review

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★★★★★

“Single Speed, Its the future”

Written on: 18/07/2013 by sharkzx7 (1 review written)

Brought a new Genesis 29er single speed and it was a very easy and smooth process, rang up to confirm the order had gone through ok and had a very good conversion with the staff there, very friendly, polite aand helpfull. would highly recommend them. The Price was unbeatable and i did try. Overall top company… Read Full Review

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★☆☆☆☆

“Never Order a bike from them”

Written on: 11/07/2013 by maxsue1 (1 review written)

I ordered a bike which was over £300.00 shipping was going to be £70.00 but I told them I will sort the shipping out my end for £30.00 then they said that they could do it for that £30.00 must have forgotten to say by shipping it on their £30.00 it would take over 2 WEEKS TO GET HERE. After a week trying to trace my parcel Nathan from Uk bikes passed the problem onto TNT Post and gave me their telephone number to call and ask where it was, they were not happy in the slightest having… Read Full Review

Ukbikesdepot's Response to maxsue1's Review

Written on: 13/07/2013

Hi,

Were sorry you have experienced a problem using our service.

The bikes are NOT dispatched from the NETHERLANDS. They are dispatched from here in Halifax. When the customer care at TNT Post spoke to you she meant the bike left the Amsterdam where all international parcels are sent first. We didn't realise all international parcels went to the Netherlands first so this will be looked into for the interest of the customer.
The parcel was collected from us on Friday 28th by TNT post.

We send our parcels with our couriers due to a large amount of fraud being committed with the customer using there own courier services.

As with all complaints if you drop us an email we will be more than happy to organise a goodwill gesture.

Thanks
Staff @ UKbikesdepots

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★★★★★

“Best service Ever!!!”

Written on: 29/06/2013 by TheWards39 (1 review written)

My son picked a bike from the website and we ordered the ex-display model on Tuesday evening this week. A couple of hours later, I was e-mailed to say that the bike we ordered had been sold, however we could have a new model for a small amount more. By Friday, the bike had been delivered, the delivery instructions had been followed,and my son was quickly able to put the bike together (not much to do, to be fair) - and was delighted! This is an amazing website and the service you offer is… Read Full Review

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★★★★☆

“Ladies Hybrid Bike”

Written on: 22/06/2013 by Dingbat62 (1 review written)

Very competative pricing and quickly despatched in around 3 WORING days BUT did explicitly phone and email request 2DAY delivery which was accepted but not adhered to. Therefore stayed home all day only to be told when enquiring "not even despatched yet!" Luckily managed to be around for ANOTHER day. That appart, would reccomend… Read Full Review

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★★★★★

“Really impressed with the service”

Written on: 11/06/2013 by Jason901 (1 review written)

I cant fault the service I had with Cycle Gear UKBikes Depot. I was truly impressed with the delivery too. They even were running a great deal too. I ordered my bike on the Sunday of a bank holiday weekend, and with that, I expected to receive my delivery by the end of the week. Was I wrong or what! On Tuesday I received emails from both the courier and Cycle Gear saying it was to be despatched that day and to my surprise it arrived at my place of work just after 8.30 Wednesday morning… Read Full Review

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★★☆☆☆

“NOT 99% assembled”

Written on: 11/06/2013

Good bike, paid 20£ extra for saturday courier. Reasonable priced. Two issues: bike NOT assembled at all, contrary to website description. Also, some screws to fix front wheel missing. Had to take it to aproved shop for safe assembly and check up. So, NOT 99% assembled, NO assembly tools and NO instructions supplied… Read Full Review

Ukbikesdepot's Comment

Written on: 12/06/2013

Hi Unknown,

Thanks for leaving us a comment, we appreciate all reviews good or bad.

When we say 99% we mean the gears and brakes are set up everything else is set up apart from the front wheel is not in ( our boxes are not big enough) and the pedals or handle bars are not attached again due to sizing restrictions from the boxes.

Occasionally some parts do go missing if the box is damaged in transit.

If this is the case first thing to do is get in touch with us regarding compensation and new parts.

Thanks
Staff @ Cycle Gear

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★★★★★

“Very good service”

Written on: 10/06/2013

The bike came in very good shape, the delivery was fast and cheap and any misunderstandings were sorted out in record time thanks to the helpful staff… Read Full Review

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