Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
377
89% of users recommend this
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★★★★★

“Great service ”

Written on: 07/07/2015 by POPPYGUN (1 review written)

bourght a genesis croix de fer 20 at 12.30 monday on website paid the extra for 24 hour delivery and got it tuesday at about 12.30 great service great bike would recomend to family and friends and at the best price i could find on web.What more could you ask. Also rang shop who answered all my questions. thanks… Read Full Review

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★★★★★

“Again superb service”

Written on: 02/07/2015 by lizbh (2 reviews written)

Once again I received absolutely fantastic service. The staff member on the phone was really helpful in finding the right bike for my nine year old daughter. I phoned on the Tuesday and explained that it was my daughters' birthday on the Thursday. He kindly said they'd try to get it to me for the Friday rather than the Monday. As it turned out it arrived on the Thursday; so we (and especially our daughter) were thrilled. This is the fourth bike we've bought from bikesdepot and would always… Read Full Review

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★★★★★

“Above and beyond”

Written on: 26/06/2015 by GuySkelton (1 review written)

Having initially tried to buy a Genesis Volare 20 the team at UK Bikes Depot were plagued with stock and supplier issues. Throughout the issues they kept me informed and went above and beyond to make sure I got the bike I wanted. They even went so far as to upgrade me at a discounted price to apologise for the issues (and arranged a free Saturday delivery). This is much further than any other bike shop has ever gone for me and it has ensured that I'll be returning when I (inevitably) want a new… Read Full Review

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★★★★★

“Faultless service”

Written on: 08/06/2015 by Bikeybike (1 review written)

I found UK Bikes Depot while searching for the best price for a new bike. They had the bike i wanted in stock and were offering the best deal around especially with the free kit. The web site was very easy to navigate and order from. I was able to check on the progress of the bike and notified when it had been dispatched. Delivery was next day after being dispatched. Over all the bike arrived with-in one week of ordering and was well packaged and free from any damage. After minor assembly i… Read Full Review

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★★★★★

“Great Value and Great Service”

Written on: 02/06/2015 by AdrianBerkshire (1 review written)

I ordered a 2014 Genesis Day One from UKBikes Depot at 8.pm on a Thursday evening and picked up from my local courier depot on the Saturday having tracked it through the courier system. The bike was in excellent condition, partially assembled and well packed and at a substantially lower price than any other retailer. A couple of cable retaining clips had gone astray in delivery. These were despatched to me immediately when I contacted the company and were with me within 2 days. Overall an… Read Full Review

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★★★★★

“Tour de Fer”

Written on: 01/06/2015 by DexPanthenol (1 review written)

I ordered a Genesis Tour de Fer in January.I bought it unseen but relied heavily on information provided by the lady at CG. Had to wait until March for delivery due to production delays at Genesis.I was told this at the time of purchase and I was kept informed by the staff at CG throughout. In fact the bike arrived earlier than expected and was expertly prepared by CG. Just taken it in for first cable adjustment done free of charge and at my convenience. Very pleased with the bike and very… Read Full Review

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★★★★★

“Great bike great price”

Written on: 23/05/2015 by Baxtersdad (1 review written)

After a 2plus year lay off from cycling I took the plunge and ordered a cube stereo 160 the cyclegear price couldn't be beaten once ordered all queries were answered and the whole process took a week from order to delivery. The worse part waiting for it to get to me. Great bike Great price Great service ! Just got to get used to 650b wheels and slacker angles!!!!!… Read Full Review

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★★★★★

“Kind and professional customer service”

Written on: 23/05/2015 by 64Beach (1 review written)

Kind and professional customer service, the bike arrived damaged on Friday and promptly they sent me another new bike on Tuesday. I recommend for the attention and seriousness… Read Full Review

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★★★★★

“Great friendly service”

Written on: 22/05/2015 by kkDonahue93 (1 review written)

The bike I ordered was not in stock so I was offered a better bike as a replacement and it was delivered the next day. Good quality sturdy bike. Great friendly service. Highly recommended… Read Full Review

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★★★★★

“Whyteleafe T130”

Written on: 17/04/2015 by Wol69 (1 review written)

Well what can I say apart from absolutely amazing from start to finish. Had a slight problem with the size frame ordered not being available but a very prompt call from these guys and the situation was very much more than rectified. Thank you very much, can't wait to get to Bike Park Wales and hit the trails on my new T130 SCR Works. Very happy and the bike was very easy to assemble (handle bars and front wheel), highly recommend and will purchase from them again in the future… Read Full Review

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★★★★★

“cube gtc slt”

Written on: 29/03/2015 by McLeodhg376 (1 review written)

great bike 15% worth of free gear great service free delivery would use cycle gear again if i needed… Read Full Review

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★☆☆☆☆

“I obviously don't matter.”

Written on: 27/03/2015 by Josieb260 (1 review written)

I paid in full for a bike listed online as in stock, it wasn't. Delivery date has been set further back, and I'm still waiting. This business has never called or emailed to let me know what's going on, I just don't seem to matter to them. When I call I get excuses. I've been buying mountain bikes since 1987 and remember each one more clearly than the birth of any of my children !! This is without doubt the worst bike purchase I've ever made and a terrible introduction to Cube ownership, it's… Read Full Review

Ukbikesdepot's Comment

Written on: 30/03/2015

Hi,

Thanks for the review, I have tried to follow this up from my end but am struggling to find a cube order under that name or something similar.

Thanks
Cycle Gear- UKbikesdepot.com

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Konarider's Comment

Written on: 31/03/2015

It's a stereo 160 HPA race paid for on February 1st, I'm the person who hasn't received a contact from you in 8 weeks. Was hoping to get it for Easter, but not holding my breath.

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Konarider's Comment

Written on: 12/04/2015

I have now received the Cube thank you. It is a fantastic piece of kit. During the unboxing and assembly of the bike I found it had play in the head set, the body of the front brake caliper was rubbing on the disc and the front derailleur was miles out of alignment. On the first two days riding the threaded bolt that fixes the rear shock to the rocker has worked loose, leaving me needing to check every point on the suspension before the next ride.
Minor problems, but not unbox and ride.

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★☆☆☆☆

“Utterly terrible ”

Written on: 25/03/2015 by robcole1984 (1 review written)

I recently purchased a bike from here, didn't spend a lot and was happy with the price. However, when the bike arrived it was obvious there was absolutely no care and attention taken in putting it together, almost everything was loose, poorly fitted and un-lubricated. After a few hours riding it developed a crunching noise so I took it in to my local bike shop. On return they asked where I had bought it because, in their words, "whoever put it together should be sacked". After ordering I… Read Full Review

Ukbikesdepot's Response to robcole1984's Review

Written on: 30/03/2015

Hi,

Thanks for the review and thanks for bringing this to our attention.

Firstly we must apologise for the condition that the bike turned up in, please can you tell us what was "loose, poorly fitted" and we can bring this up with the mechanic and improve the service.

Secondly, we received your order on the 25th April and it was dispatched on the 3rd march. We quote 5 working days for dispatch. This was dispatched on the fourth working day.

If you email through the details of the crunching noise we will happily reimburse any costs involved.

Thanks
Cycle Gear- UKbikesdepot.com

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Robcole1984's reply to Ukbikesdepot's Comment

Written on: 02/04/2015

Hi,

I appreciate you getting back to me, I will drop you an email with the details.

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★★★★★

“Great service, great price and a great Bike”

Written on: 24/03/2015 by PKFY (1 review written)

Checked these reviews before ordering as have never bought a bike online and have heard horror stories. All I can say is brilliant company ... Team called to say Bike was being shipped next day and that some additional pedals would follow. Bike arrived following day really well packed and clearly had been properly set up before then being re-packed for shipping. Took me about 30 mins to put front wheel / handlebars and pedals back on and Bike was perfect. Fantastic price ( saved £ 350… Read Full Review

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★★★★★

“Ex display Equilibrium”

Written on: 21/03/2015 by tomdelvescrewe (1 review written)

I ordered an ex display 2013 Genesis Equilibrium as a winter trainer and club bike. It arrived a couple of days later perfect as described, well packed and undamaged via TNT. Unfortunately a front skewer and pedals were missing but these were sent by return post - the pedals were upgraded items as well! It is an excellent comfortable steel bike and will probably get more use than my expensive carbon bikes. Great service from UKBikes Depot… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 21/03/2015 by Carsonyb289 (1 review written)

Would like to say we had excellent service and every question was answered promptly and bike arrived in good condition and on the day promised. Would recommend to my friends… Read Full Review

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★★★★★

“Excellent service”

Written on: 04/03/2015 by TimPatt (1 review written)

Initially we ordered an ex display hybrid bike for my young son. Unfortunately when it arrived it had been totally trashed by the courier. On contacting Bike Depot they promptly arranged collection of the wreckage. The bike had been significantly reduced in price as it was ex display and had a dent in the frame ( it had more than a dent after the courier had go hold of it!!). There were no other bikes of a similar spec available at a similar price. Following a discussion with a very pleasant… Read Full Review

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★★★★★

“Good service, cheap price”

Written on: 04/03/2015

Ordered a Cube SUV Hybrid eBike online. Good deal on the accessories, thank you. It did take slightly longer than the 5 days, and on the 5th day I asked nicely by email for expected delivery date. They got back to me straight away, and promised next day delivery once it was delivered from their supplier. (PS, Someone else in the office also got back to me later in the day, saying the office had already responded, I think this person must take the brunt of the complaints and missed the… Read Full Review

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★★★★★

“Great product and excellent service”

Written on: 27/02/2015 by JerryFournier (1 review written)

Ordered my bike on Tuesday and it was delivered on Friday. Came well packaged and was easy to assemble. The bike was advertised as a 'display model' at a very good price, the bike I received looked new with very slight marks on the frame which wiped off with a damp cloth so I was very happy with the condition. The website is clear and the ordering process is simple, I got a confirmation email immediatly and another email confirming that the bike had been despatched. Cannot fault this… Read Full Review

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★★★★★

“Excellent, accommodating service!”

Written on: 20/02/2015 by 49smk (1 review written)

I’m a bit late with my review of Cycle Gear/UK Bikes Depot given I ordered back in December… whoopsie daisy, so here it is better late than never. ;-) From my experience they were brilliant, I ordered a Genesis Grapil Full Suspension frame that was already MASSIVELY discounted (already reduced by 77% IIRC), but was still above my budget, I emailed them asking if they had any potential for further movement on the price, and I received a swift email back from them in which they graciously… Read Full Review

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