Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Saracen Urban Hack 2 - Unbelievable Price”

Written on: 01/11/2013 by smokey_jo (1 review written)

Similar to another reviewer was looking for this specific bike and found these guys £300 cheaper than anywhere else and they had the higher spec Urban Hack 2 on at less than the Urban Hack 2. Went in to try one for size on the Saturday and they prepped it ready for me to pick up Sunday. Great service in the shop, offered a free service after 2 weeks or whenever I was passing next. The prices on their other bikes were very competitive too. Bit difficult to park nearby but otherwise no issues… Read Full Review

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★★★★★

“Saracen Hack 2, Amazing price, Great service”

Written on: 23/10/2013

I was looking for a cyclocross bike to get me through the winter commuting and also some cyclocross properly, I had the minimum spec I wanted. I spent hours on google and came across the Saracen Hack 2, a further search and found it on here, but then had to phone the shop as I thought it had been a mis-calculation, due to the bike being over £300 cheaper than anywhere else. I spoke to the guys in the shop on numerous occasions, just to make sure it was what I wanted, and after some more… Read Full Review

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★★★★★

“Scott Scale 920.”

Written on: 18/10/2013 by ChrisWorrallo (1 review written)

Placed an order for a Scott Scale 920 on 30th September,couldnt quite believe the price so was a bit dubious!Paid extra for Saturday delivery.shouldnt have worried as come Saturday afternoon bike was delivered, and within half hour was assembled,not that there was much to assemble,just front wheel, handlebars and seat post.Spoke on the phone a couple of times and they were very helpful.Brilliant bike at superb price!! Many thanks Chris… Read Full Review

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★★★★★

“Fantastic”

Written on: 04/10/2013 by TommyCooperS (1 review written)

Best price I found by a mile. Read all the reviews, a lot of good and very few bad. Refreshing to get such a courteous service. Polite and professional staff. Bike arrived quickly, fairly easy to assemble, just need to put the pedals on tomorrow and away I go. Many thanks Cycle Gear… Read Full Review

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★★☆☆☆

“slow service, poor response”

Written on: 27/09/2013

having ordered two Ridegback bikes which showed as being in stock on the website it took several days before we were contacted to advise that one of the bikes was not in stock. Upon checking the website it appeared that a lot of the bikes had gone out of stock since we placed the order, suggesting that the stock showing on the site was very much out of date. Upon confirming the offered replacment bike we awaited delivery. After hearing nothing for a few days again made contact with the store to… Read Full Review

Ukbikesdepot's Comment

Written on: 29/09/2013

Hi,

Thanks for the review, we like bad and good and we need these to learn.

The website was out of stock due to an error on our behalf and we are sorry about, for the mistake we upgraded you to the 2014 model FOC.

We have now taken action to try and sort the issue of bikes going in and out of stock so this problem shouldn't happen anymore.

Again the poor contact should now have been sorted as new polices have been put into place to sort this issue out,

Ridgeback have themselves apologised to us for the mistake they made telling you that the bikes had been available for 9 days. This was due to an error on there new system as they have broken sectors up into different categories. This should now be rectified.

Again a problem from ridgeback that we could not control that the bikes had been labelled up from. This time we were on top on contacting you but we could not get you on the supplied number.

The issues raised should now be sorted. If you get back in touch we have procedures in place as a goodwill gesture.

Thanks
Staff @ Cycle Gear - UKbikesdepot.com

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★★★★★

“Service at the speed of light”

Written on: 18/09/2013 by Otto63 (1 review written)

Ordered a new bike and paid for 48 hour delivery... it arrived the very next day even getting to my office before me. The person I spoke to on the phone was friendly and enthusiastic I will use them again for on-line bike ... even quicker than Wiggle! And the price was almost half the price of other dealers… Read Full Review

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★★★★★

“No complaints!”

Written on: 18/09/2013

Ordered bike Tuesday arrived Thursday! Amazing service and price would definitely buy from here again… Read Full Review

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★★★★☆

“Great Service Received”

Written on: 17/09/2013 by JonnyGeetar (1 review written)

Best price, quick turnaround and the pleasant surprise of linked purchases, so I also received a discount on the bash hat I purchased!… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 13/09/2013

Hello everyone, We purchased our son's first adult bike which is a Ridgeback. We were absolutely thrilled with the price, could not find it anywhere cheaper, but most of all. I did appreciate the customer expertise which was very helpful. Thank you… Read Full Review

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★★★★★

“perfect transaction”

Written on: 11/09/2013 by stept (1 review written)

Really professional, I really enjoyed to order my bike to Ukbikesdepot, Incredible price discount for my genesis fortitude. I received my order after 10 days but I'm a bit far away... Pour les Français aucune hésitation, ce site est sérieux avec des prix défiant toute concurrence. … Read Full Review

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★★★★★

“First Class Service”

Written on: 10/09/2013

Ordered an Ex-display bicycle which was described as having chips but when bike arrived looked like a new bike and we could not find any damage. First class service and would definately use again. Only wish it was my local store… Read Full Review

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★★★★★

“Dam good deal and service”

Written on: 08/09/2013

Just got a genesis mantle 20 off these guys,ordered on Wednesday night on line with 24 hour delivery...got a phone call Thursday morning to say I'd been upgraded to Saturday delivery FOC...i foolishly assumed 24 hours from time of order to delivery but the bike has to go through the workshop first..absolutely top service,will defiantly use them again… Read Full Review

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★★★★☆

“Great Price - Reliable Solid Service”

Written on: 31/08/2013 by duncali (1 review written)

Just been riding my new Saracen which I got £200 cheaper than any other retailer I could find. Had to wait a while (partly due to bank holiday weekend) but after a phone call cycle gear were brilliant and got it to me, in full working order, in time for a trip out with mates. Thanks… Read Full Review

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★★★★★

“Faultless excellent service. ”

Written on: 22/08/2013 by AustinBurns (1 review written)

Was looking for a particular bike on the net. These guys came up with the best price by far. I ordered on the Saturday, checked status on the Monday said bike was complete and awaiting courier. On the Tuesday the status was updated to in transit on a next working day service. The bike arrived on the Wednesday lunchtime assembled in 30 minutes and out for a test. Firstly the price I saved almost half of RRP. Secondly free next working day delivery. Thirdly the website purchase was easy and… Read Full Review

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★★★★★

“Great service”

Written on: 22/08/2013

Website great, all information captured and order tracking kept me up to date. Service great all round. Thank you… Read Full Review

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★★★★☆

“Formidable - Fortitude”

Written on: 20/08/2013 by OldShotton (1 review written)

Genesis Fortitude Race. Excellent value for money, checked web couldn't better the price. My local bike shop couldn't come anywhere near matching the price. Paid for next day delivery and that's what I got. Bike well packed, easy to assemble. Only downside couldn't get the gears to change smoothly, almost but not quite. Had to take to local bike shop to sort out. I already own a Genesis Equilibrium 20 road bike, very pleased with performance and quality of workmanship. I was attracted to… Read Full Review

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★★★★☆

“All good in the end.”

Written on: 20/08/2013

I ordered a Saracen Mountain bike, the price was excellent and the delivery prompt. Unfortunately the bike was bashed in transit and the front wheel was out of line. UKbike offered to pay the cost of having this rectified at a local bike shop. After inspection it was concluded a new wheel was needed. This was dispatch and the bike fixed, including UKbike refunding the cost of the bike repair. After the delay, all good and happily riding the new bike… Read Full Review

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★★★★★

“Excellent after sales interest”

Written on: 18/08/2013

The bike I ordered was as expected and I am well chuffed with it. I am happy to recommend 'Cycle Gear UKBikes Depot - www.ukbikesdepot.com' to those looking to buy 'the best bike for their budget'. A company's reaction and attention to an issue raised by a customer is what sorts the 'good' from the 'bad'. Cycle Gear have been excellent in that department. A small issue raised, after despatch of the bike, was sorted without question, and when the carrier slipped up, Cycle Gear corrected them… Read Full Review

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★★★★☆

“Great Service”

Written on: 17/08/2013 by JW64 (1 review written)

I bought the bike from this website because the price seemed very good. I was a bit dubious as I had not heard of them and the reviews were mixed. I thought my concerns had been justified when I received a call to say that they had sold the bike that I had ordered and had to wait for another to be delivered that day but when I explained that I really needed it for a Sunday ride they arranged for delivery before 9am on the Saturday. I was not confident that this would happen but sure enough at… Read Full Review

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★☆☆☆☆

“delivery charge”

Written on: 17/08/2013

Banner on webpage says fast, free delivery. Why do they then charge £6.99 in the basket?… Read Full Review

Ukbikesdepot's Comment

Written on: 18/08/2013

Hi Unknown,

Was it an ex-display bike that you ordered?

If it wasn't please get in touch and we will happily refund any postage charge that was made.

Thanks
Staff @ UKbikesdepot

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