Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
380
89% of users recommend this
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★★★★★

“excellent”

Written on: 28/11/2015 by Kennu (1 review written)

Ordered a showroom bike from the depot at a discount and the one ordered was damaged before dispatch. They offered me another new model new bike as a replacement. Sure, to some extent companies are obligated to do this but a new bike!. The bike came with minimum of set up required with extras ordered already fitted. The dispatch process was smooth and any communication with sales or techincal was informative, clear and helful. Excellent service and would recomend this company. The bike, well I… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 23/11/2015 by HaroonChughtai (1 review written)

I got a cracking deal on an ex display bike, Genesis volare 40, iIhave to say whenever iI phoned they were extremely helpful and flexible with delivery. I have probably ordered close to 5 bikes online from Wiggle, Rutland, Tredz and Halfords, this has to be the best packaged bike i have had, there was foam on every tube and i said to my wife it's been packaged by someone who cares, it's how i would package my own bike, overall very very good experience, defo will recommend and come… Read Full Review

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★☆☆☆☆

“Be aware ”

Written on: 21/11/2015 by Bart1432 (1 review written)

Ordered a bike on Sunday, no response till Thursday after me emailing them what's going on with the bike. Got the email back that will be send next day for me. Emailed them again on Saturday only to find out that the bike apparently has been already sold in the shop. They offered me similar bike at the same price, " similar " but I ordered Tiagra equipped bike, they offered sora. Cancelled the order. Be aware… Read Full Review

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★☆☆☆☆

“Grim”

Written on: 15/11/2015 by death-from-above (1 review written)

Contacted them 9.30 on a weekday morning to request pictures of an ex demo bike for sale online. Was told I would be emailed them shortly. Phoned them 6 hours later to enquire why I hadn't received the pictures and was told they would be with me within 1hr. Emailed later that evening to request some communication and ask for the pictures again. NOTHING. The next day the details of the bike I had been looking at had completely changed. So in short... This company appear to be an untrustworthy… Read Full Review

Ukbikesdepot's Response to death-from-above's Review

Written on: 16/11/2015

Hi,

Thanks for your review, although it is slightly untrue.

We did take a while to get back to you the first time, only because I had to leave the office urgently for unforeseen circumstances which I am not willing to go into on here.

We did get back to you in the afternoon however with an email but it didn't get through as you use a Hotmail email. We have noted on the site on the email form that, if you can, please use an alternative email as our emails don't get through to Hotmail accounts. You also chose not to leave a contact telephone number so we could not ring. Basically we had no way of contacting you.

Unfortunately because we couldn't get in touch with you we couldn't explain.

We apologise that you might feel angry and we are "untrustworthy, dishonest poorly organised bunch of clowns" but we feel this review doesn't reflect on our services and is very unfair.

We did everything we could to get in contact but we couldn't as there was no number or an email that we could get through to.

Thanks,
Staff @ Cycle Gear

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Death-From-Above's reply to Ukbikesdepot's Comment

Written on: 16/11/2015

To be honest I am surprised that you have managed to reply. So full credit to yourselves for doing so. Well done !

I know it must have been extremely difficult to send a reply to an @hotmail.com email address as I am in buisness myself and often struggle to send emails to hotmail account holders. Oh wait... that's untrue, I can't remember ever having a problem sending mail to hotmail.


I empathise with you over the difficulty of returning my phone call. After calling twice perhaps you could have seen fit to ask for my telephone number ? I mean using last number redial is also quite a difficult task I would imagine for a company incapable of returning an email so I forgive you that as well.

If the item was different from the one displayed on your website. You could have perhaps informed me on the first or the second telephone conversation ?

So in light of your quite predictable response. I stand by my initial views

I wish you every success in the future and hold no ill feelings towards your company.

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★★★★★

“They Are Awesome”

Written on: 15/11/2015 by 191Dwyer (1 review written)

I have just had my new bike delivered and I am well impressed with the service I got from Cycle Gear and they also fitted my mudguards too… Read Full Review

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★★★★★

“Ex demo bike”

Written on: 10/11/2015 by S.D. (1 review written)

Ex demo track bike excellent condition just like new. Ordered at 1400 hrs on the Monday delivered by 1100 hrs the following day. Excellent service and a great bike. Very very happy would definitely use again and recommended to others… Read Full Review

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★★★★☆

“Ex demo bike”

Written on: 02/11/2015 by ChadHowe (1 review written)

Ordered ex demo bike at great price - delivered next day, there was a bolt missing which I mentioned and again this was sent and received the following day Really happy… Read Full Review

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★★★★★

“Fantastic bike!”

Written on: 24/10/2015 by Jacey411 (1 review written)

I bought an ex display Ridgeback Vanteo hybrid for commuting to work and back.I chose next day delivery from TNT and the bike arrived at 12pm the next day with no problems.It was well packaged and it was easy to refit handlebars ,front wheel,seat and pedals.The bike was exactly as described and was an absolute bargain,I love it.I saved a fortune buying from this site so thanks guys,nice one. :)… Read Full Review

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★★★★★

“Great service, great product!”

Written on: 22/10/2015 by Tunnag (1 review written)

I purchased an ex-display Orbea from Cycle Gear. I had a very helpful conversation with a staff member in advance. The bicycle was delivered promptly, was well packaged, and as described. A bonus was a very helpful courier driver who insisted on making sure everything was fine with my new bike before heading off. The bike has not actually been off the turbo as yet, but it will get its debut this weekend. I anticipate lots of happy riding :-)… Read Full Review

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★★☆☆☆

“Delivery of a bIcycle”

Written on: 15/10/2015 by thomasaquinas (1 review written)

Disappointed at the late delivery of the bike. I asked for it to be delivered before or on the date of my son's Birthday, however it was a day late… Read Full Review

Ukbikesdepot's Response to thomasaquinas's Review

Written on: 18/10/2015

Hi,

Thanks for your review, unfortunately we cannot find an order under that name.

If you would like to email us one of our staff would be more than happy to help.

Thanks,
Staff @ ukbikesdepot

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★★☆☆☆

“Disappointed!”

Written on: 08/10/2015 by Teaandcakey (1 review written)

Ordered a ridgeback MX16 a week ago for my son's birthday tomorrow and it still hasn't arrived. I contacted the shop as no emails received to say it has even been dispatched. The short, sharp reply I got was that it will be delivered tomorrow. I have always had ridgebacks for my son and can't fault them-this is a review about the service and not the bike as I still haven't received it. I have always ordered them on line and received prompt delivery, this is the first time I have used this… Read Full Review

Ukbikesdepot's Response to Teaandcakey's Review

Written on: 18/10/2015

Hi Teaandcakey,

Thanks for the review.

We have looked into this for you and cant find an MX16 that left later than we quote, if you feel we have mislead you or let you down we would be more than welcome to discuss this further. Just email someone in the office or call.

We do say give us up to 5 working days from your order for us to prep the bike and ship it. Once it has left its delivered on a 24 hour service. This is quoted on the website. It also states at busy periods it make take a day or two longer at busy times.

This is why we offer a premium delivery service of next day, 48 hours, Saturday, before 9am, before 10am, before 12 midday and before 9/10/12 Saturday service. We ask buyers to use these if they need to bike in a hurry. They start at £9.99 which we think is reasonable. This is to avoid disappointment.

We are sorry that you felt our email reply was short and sharp but we aim to get to the point in our emails. This is to make things clear and concise. We will look into how we can make our emails less sharp and slightly longer.

We do admit we are having a few on going issues with our emails getting to customers who are using Hotmail etc. We also ask customers, if they can, use a different email so we know its going through.

Thanks,
Staff @ ukbikesdepot.com

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Teaandcakey's reply to Ukbikesdepot's Comment

Written on: 18/10/2015

I didn't send an email-I contacted the shop by phone and got a short, sharp response from the person I spoke to. He didn't advise me of any of the above information you have just given me about delivery times etc. I also see from previous reviews I am not the only person with this issue. When the bike did arrive it also wasn't the one in the picture-my son wanted the silver one with green writing, whilst I appreciate the one you sent might be the newer model I could have brought that one in the shop down the road from me who didn't have the one you pictured, hence the reason ordering from yourselves. As it was for his birthday and the time taken to get it in the first place I am not about to send it all back to wait for another one.

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★★★★★

“Trustworthy Store”

Written on: 07/10/2015 by TheWalkingDead (1 review written)

Ordered an Ridgeback MX16 form Cycle Gear and a week later it hadn't arrived. Emailed support and they shipped the bike on a next day courier (TNT). Correspondence was very courteous. Bike was packed well in an MX24 box and was mostly already set-up, just had to put on the pedals and tighten handlebars. Bike is fantastic and as a bonus it is the 2016 model and not the 2015 model I originally ordered. Recommended. … Read Full Review

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★★★★★

“Brilliant service, excellent bike very impressed”

Written on: 18/09/2015 by Pickles7687 (1 review written)

Ordered a Genesis cross bike on line, when it arrived there was a minor problem which was no fault of the shop, a call to The shop sorted it out promptly and a replacement arrived within 2 days. The bike is fantastic and at a very very good price, I've already recommended to friends who are looking at buying the same bike. Thanks for all your help I'll definately be a returning customer … Read Full Review

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★★★★★

“Awesome customer service!”

Written on: 14/09/2015

After looking around to purchase a bike I found this store near Yorkshire in U.K. and wondered if it was possible to have a bike shipped to U.S.A. so I started asking questions via e-mail to the staff at Cycle Gear UKBikes Depot and sure enough, they started to respond to me in the most professional manner aand quick, that really helped me to make a decision so soon started to compare two of my favorite brands Saracen VS Cube, I was taking too long to decide so my wife made the purchase for me… Read Full Review

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★★★★★

“FANTASTIC CUSTOMER SERVICE”

Written on: 06/09/2015 by 197Malone (1 review written)

Bike arrived on time, found a problem with the bike after one week, Phoned up and talked to one of the team, very helpful, it seemed that no problem was to big, very friendly FANTASTIC CUSTOMER SERVICE Would recommend… Read Full Review

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★★★★★

“Good service, but do phone if the online progress...”

Written on: 18/08/2015 by Petersoner442 (1 review written)

A few hiccups at first, the bike I ordered, and showing as 'in stock', wasn't. Apparently I was ordering when stocks of 2015 bikes were nearly exhausted and before 2016 bikes are due for delivery. The information and status of the online order processing was initially unhelpful and it took an enquiring phone call to kick start progress. However on the phone the staff were helpful and knowledgable, and found an alternative that was in stock. The 'new' bike was built, well packed, and delivered… Read Full Review

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★★★★★

“on time and as described, reasonably priced”

Written on: 15/08/2015 by MarcoMcMillan (1 review written)

mail ordered a bike; arrived promptly at the parcelforce depot, but they weren't able to deliver in time windows so I had to go to the depot to pick it up. excellent set of wheels, as described… Read Full Review

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★★★★☆

“advice,price,delivery”

Written on: 10/08/2015 by gazwagon (1 review written)

Saw a Genesis Equilibrium ltd at a grew price. Unsure of size but called the shop and was advised a 54cm would be the right one. Used the finance option which was quick and easy and requested Saturday delivery. Bike duly arrived well packaged. Think it took longer to take the packaging off than putting the bike together. Bike was a perfect fit and I'm blown away on how good the ride is. After ordering elsewhere online perhaps including a small hex key set may be an idea?… Read Full Review

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★★★★★

“FANTASTIC”

Written on: 06/08/2015 by Tinkerbellshell (1 review written)

Ordered on Tuesday, despatched Friday and would have been delivered Monday if the Parcel carrier hadn't messed up and lost it, but, got it Tuesday. Ridgeback MX200, brilliant starter bike and great fun, the price was unbelievable too, cannot fault the service, the price or the bike. Highly Recommended… Read Full Review

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★★★★★

“Fantastic Service, Best price”

Written on: 18/07/2015 by Dayanaran461 (1 review written)

Bought the Genesis Volant 20 on the Monday, got it delivered the following Wednesday. Very well packed and partially assembled. It didn't take me long to get on the road. … Read Full Review

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