Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
378
89% of users recommend this
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★★★★★

“Pro stealth bars and stem”

Written on: 20/02/2016 by 7Gallegos (1 review written)

Having looked on the Internet for some Pro stealth carbon bars and stem it was refreshing to see the items available at a local bike shop and not from one of the big 4 internet shops. The added bonus was that they were at a great price, a lot cheaper than anywhere else. They were delivered in 3 days and will look great on my new bike build. Thanks… Read Full Review

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★★★☆☆

“Right conclusion after several more Mail a month after...”

Written on: 18/02/2016 by 303McMahon (1 review written)

Right conclusion after several more Mail a month after the order. It seems to me unfortunate that when viewing your site the desired product in stock is declared when it took over a month for you to get this product to Thulle. It would also have been better if you don't charged on myaccount the day of the order! You're not the only ones to give no stock information update !! … Read Full Review

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★★★★★

“MADISON Addict Waterproof Jacket”

Written on: 16/02/2016 by BigMitch41 (1 review written)

Hadn't really heard much about ukbikesdepot before but after finding the jacket I wanted at a superb price online with them I searched the web for a bit more info on the company. The reviewcentre gave me the confidence to go ahead and make the order and I'm glad I did! The jacket arrived in a couple of days in perfect condition as i already said at a brilliant price. The jacket itself is quality and lives up to the online reviews, if your into all mountain/enduro mtb riding in the UK this is… Read Full Review

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★★★★★

“Absolutely outstanding service”

Written on: 16/02/2016 by Keencyclist2 (1 review written)

I ordered an ex display Saracen Escape at 3 pm on a Monday and had my bike delivered free to my home by 11.30 the very next day!! The bike was very well packaged and easy to assemble. I find it hard to believe that this bike is not absolulely brand new......I had to look very hard to find the minute scratches that it said on the website that were on this bike. They are of no consequence whatsoever and would not have been an issue if I had been paying full price for this bike. Fantastic service… Read Full Review

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★★★★★

“Fantastic service at a great price”

Written on: 14/02/2016

I ordered a Ridgeback Advance 4.0 road bike on a Friday and it was delivered the next day!!! The price I paid was unbeatable anywhere else and I am extremely pleased with the bike and the service for this company. I really can't recommend them highly enough… Read Full Review

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★★★★★

“Good will to all men.”

Written on: 11/02/2016 by qySpence292 (1 review written)

Just before Christmas, I placed an order for a 2015 Ridgeback Touring Bike. Unfortunately I soon received an email saying that the bike was out of stock, however I was offered a 2016 model for the same price - saving a massive amount! Very satisfied with this good-will service. :)… Read Full Review

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★★★★★

“Madison Addict Cycle Jacket”

Written on: 10/02/2016 by Crosscheck1966 (1 review written)

Bought the jacket online just over a year ago. Great fit, and loads of pockets. Started leaking water in the Autumn. Got around to contacting the shop in January. Spoke to a very helpful member of staff and sent it back. I was kept updated by email and very soon after was sent a replacement new jacket. I will definitely buy from the shop online again. Unfortunately live to far away to pop in. Re the jacket it has a hood which fits over a cycle helmet, good on the bike but unless you have an… Read Full Review

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★★★★★

“New kids bike ”

Written on: 29/01/2016 by Ballur92 (1 review written)

Spotted an ex-display kids bike for a great price - phoned to ask about what the mark on the fork was and how big. Great help on the phone answered all questions and described the slight mark. Placed order on the Wed morning and bike arrived Thurs afternoon!! Inspected bike to see defect and it was barley noticeable. Great price for effectively a brand new bike. Don't think it had been ridden or even assembled. All in all great customer service and exceptional delivery. Highly recommend! Thanks… Read Full Review

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★★★★★

“Service at it's BEST!!!!!!!!!!”

Written on: 28/01/2016 by RGPower (1 review written)

We bought a bike 6 weeks in advance for our sons birthday and stupidly didn't open the box up until now, a week prior to the special day. We found a defect on the crank shaft which meant we couldn't construct it properly. After speaking to their helpline and sending them a photo to show the defect, I also explained that it was for my sons birthday and that it was in 6 days time. They organised a new bike to be delivered and the other one picked up even though the defect wasn't their fault. It's… Read Full Review

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★★★★★

“Genesis Day one 20”

Written on: 26/01/2016 by Wheelie67 (1 review written)

Really please with the bike - and with the excellent service I received from Cycle Gear. I asked them to change tyres and put on some mudguards. This was all done at no extra cost. The bike arrived very well-packed and in excellent condition. Sadly the roads I'm riding it on are not so great - but the bike is more than capable of getting me through them! Brilliant service - Highly recommended. Thanks… Read Full Review

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★★★★☆

“Genesis Croix De Fer Ti”

Written on: 17/01/2016 by SheaFaulkner (1 review written)

Ordered this bike online at a very good price on the 3rd of January, saving of around £400. Site said the bike was in stock so payed for next day delivery. Bike clearly was not in stock as non of these bikes had been released in the UK. Bike arrived yesterday the 14th of January. A lot of chasing by me including an email to Genesis who put me in the picture as to when to expect bike. Bike arrived in good condition except some hazing on the carbon fork. I will contact Genesis under the… Read Full Review

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★★★★★

“Great company .”

Written on: 09/01/2016 by Eymard (1 review written)

Came across this company searching for a new Jacket for my MTB these guys had it in stock not only did they have it but they beat all major big mail order stores on the price fast delivery on it as well. Now saved on my desktop and the first store to buy from… Read Full Review

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★★★★★

“Xmass Gift”

Written on: 02/01/2016 by McKenzie256 (1 review written)

I bought a bike just one week before Christmas, and I received it just one day before ! It could be normal, but as I live in France... Thanks !… Read Full Review

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★★★★★

“fantastic service”

Written on: 24/12/2015 by 475Fanning (1 review written)

I bought bike for x-mass for my kid. bike arrived in condition as described. Pedals were wrong size. I called the person I dealt with explained issue. Without hassle, new set was posted. Human error, but corrected! Highly recommended… Read Full Review

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★★★★★

“Fantastic bike delivery”

Written on: 20/12/2015

Ordered lunch time on Thursday selecting the standard free delivery, fully understanding that it might not arrive in time for Xmas. Lunch time the next day TNT were knocking on the door with it! Also quick to answer a query I had sent prior to ordering. Bike hasn't been tested yet but looks good, arrived in a box, looks like it just needs the pedals and handlebars attaching… Read Full Review

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★★★★★

“Brilliant, could not fault service”

Written on: 18/12/2015 by harrisonken (1 review written)

Fantastic price, fantastic quality, fantastic service. That's the way to run a business… Read Full Review

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★★★★☆

“Good customer service”

Written on: 11/12/2015

Cycle Gear advised me that they'd dispatched my package the day after my order. When it hadn't been delivered after 10 days I contacted them and it turned out that somehow it had been sent to the wrong address. A replacement was sent immediately with no quibble and reduced 2 days later. I consider that very good customer service in response to a mistake. … Read Full Review

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★☆☆☆☆

“Not worth the risk. ”

Written on: 29/11/2015 by LottieF (1 review written)

Having read the other reviews it was with trepidation that I placed an order with these guys for a bike for my daughters birthday, however for a £78 saving and £20 Saturday delivery bookable, we took a chance and placed an order on Thursday evening (before the Friday afternoon cut off). Received two emails confirming my order immediately. The whole family sat in on Saturday waiting and waiting...at 4pm we gave the store a ring to find out if it was on its way. The hopeless guy advised they… Read Full Review

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★★★★★

“excellent”

Written on: 28/11/2015 by Kennu (1 review written)

Ordered a showroom bike from the depot at a discount and the one ordered was damaged before dispatch. They offered me another new model new bike as a replacement. Sure, to some extent companies are obligated to do this but a new bike!. The bike came with minimum of set up required with extras ordered already fitted. The dispatch process was smooth and any communication with sales or techincal was informative, clear and helful. Excellent service and would recomend this company. The bike, well I… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 23/11/2015 by HaroonChughtai (1 review written)

I got a cracking deal on an ex display bike, Genesis volare 40, iIhave to say whenever iI phoned they were extremely helpful and flexible with delivery. I have probably ordered close to 5 bikes online from Wiggle, Rutland, Tredz and Halfords, this has to be the best packaged bike i have had, there was foam on every tube and i said to my wife it's been packaged by someone who cares, it's how i would package my own bike, overall very very good experience, defo will recommend and come… Read Full Review

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