Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89% of users recommend this
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★★★★★

“KTM Joy”

Written on: 11/05/2014 by Andreapepe (1 review written)

Fantastic friendly knowledgeable staff , took their time with me and were very patient in the face of 4 visits in 2 days ! Bought the bike and absolutely love it although have now become obsessed with all things bike and foresee spending mucho money . Would definitely recommend to friends and family and will be back… Read Full Review

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★★★★☆

“Very good service”

Written on: 10/05/2014 by Chance65 (1 review written)

Bought a Genesis Vapour 2014, which was eligible for bonus rewards. Paid extra for Saturday delivery but due to poor efforts on the courier 'TNT' I didnt receive the bike until 3 days later, but this wasn't by any means the fault of Cycle Gear who did a great job of dispatching everything on time and keeping me updated. Love the bike and the extra components I chose as part of the promotional offer are also great. A dust cap and saddle bag were missing but just one call to Cycle Gear and they… Read Full Review

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★★★★★

“Genesis Equilibrium Disc 02/05/14”

Written on: 03/05/2014 by markajohn (1 review written)

Having decided to invest in a decent steel road bike, I chose this store as they seemed to be one of the few Genesis stockists in the area. They held a great range of Genesis bikes, so it was easy to make a proper choice. I had superb service from the staff; he gave me as much time and attention as I needed with no rush at all. The member of staff knew his stuff and made sure I came away with what I needed and nothing that I didn't need. I'll definitely use the shop again when I'm in the area (I… Read Full Review

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★★★★★

“Genisis Equilbrium 20 Frame”

Written on: 02/05/2014 by Windslore (1 review written)

Fantastic service, always kept in the loop even when I had to ammend the order. Frame came with a free m-part headset and Cycle Gear had actually installed it for me, certainly was not expecting that! No hesitation in using Cycle Gear again. Thanks to the team. John… Read Full Review

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★★★★★

“Landed a bargain”

Written on: 01/05/2014 by AzariaManning296 (1 review written)

Received my x display Genesis road bike at a bargain price. Absolutely gorgeous bike, and not a mark on it. Been out on it every day- just what I needed to rekindle a 20 year love of cycling that had become stale over the past 5 months. Back on it :) … Read Full Review

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★★★★★

“Above and Beyond”

Written on: 20/04/2014 by JazlynnZimmerman (1 review written)

After agreeing to buy an ex demo bike through the cycle to work scheme, they agreed to hold the bike whilst I got things sorted. I was disappointed when I received an email to tell me that there had been a problem with the bike and it was no longer available however they told if it was ok with me they would upgrade me to this years model at no extra charge. A brand new bike..... Errrrm go on then. Simply the best customer service I have ever received. Well done guys… Read Full Review

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★★★★★

“Thule Chariot accessories and spare parts”

Written on: 16/04/2014

I had been trying to source sme spare parts for a Thule Chariot child bike trailer (or a Multi Finction Child Carrier as Thule call them). I initially ordered two accessories (infant support and an additional bike hitch bracket) which were easy to find on the web pages, but needed some replacement parts. I called Uk Bikes Depot to discuss what I needed, they took the time to confirm with the supplier that the parts would fit the model and year of the trailer I have. I ordered the parts on… Read Full Review

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★★★★★

“Excellent Service”

Written on: 30/03/2014 by STURTY (1 review written)

I am so pleased I chose to purchase my daughters ridgeback cherry mountain bike from Cycle Gear. Not only were they the cheapest I could find on the internet but they also had free delivery as well. The bike was ordered on wednesday evening and I really wanted it by saturday if possible, So put this down on the request with delivery instructions, Not thinking I had any chance on free post. They sent it next day delivery for free. So had the bike friday morning. The bike was well boxed and… Read Full Review

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★★★★★

“Great service”

Written on: 23/03/2014 by 293Kinney (1 review written)

Thanks for all your help and advice. The bike arrived yesterday and was just what I was looking for… Read Full Review

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★★★★★

“Great service, awesome price!!”

Written on: 13/03/2014 by Lossless (1 review written)

Bought a Saracen Kili Elite and have to say it's an amazing mountain bike. However, I did have an issue with the bottom bracket (developed a clicking nose the second ride in) and the brakes were sticking. I contacted the shop and spoke to a dude named Nathan, instantly knew what was wrong with the brakes (which resolved the problem instantly) and suggested a few things to try out with the crankset - unfortunately this did not resolve the problem - I contacted Nathan again and after explaining… Read Full Review

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★★★★★

“Very helpful, extremely quick delivery and very happy...”

Written on: 11/03/2014 by Daleycu1 (1 review written)

Dealt with my quires very swiftly via e-mail and on the phone. Very happy with the bike and very happy how quickly it arrived… Read Full Review

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★★★★★

“**********Saracen Urban cross 2 FANTASTIC...”

Written on: 05/03/2014 by norfolkmudbug (1 review written)

Well where to start,we purchased two of these one 16" & 14" Outstanding deal, Half to cost compared to the same bike with all other suppliers - Excellent Finance package. Now customer service, totally outstanding, there was going to be a delay of a couple of days to get the bikes delivered, they rang me within 1hour of ordering to tell me.And offered to refund the Nextday carriage I had paid for. But I opted for them to supply me with some accessories which were also excellent. Now little… Read Full Review

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★★★★★

“hybrid bike.”

Written on: 21/02/2014 by mowen17 (1 review written)

Wow,service excellent,fantastic price,bike is first class.one really impressed customer… Read Full Review

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★★★★★

“Good Buying Experience”

Written on: 05/02/2014 by replicant62 (1 review written)

Ordered a Genesis Equilibrium frameset having not used ukbikesdepot before. Placed order on Thursday, despatched on Friday and delivered on Monday. Everything exactly as described,frameset well packed and arrived in perfect condition. Framset was 10% cheaper than elsewhere and came with a free headset. I would happily buy from them again… Read Full Review

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★★★★★

“Ridgeback Avenida 3”

Written on: 02/02/2014

Quick delivery, well packaged, excellent service and great value. Avenida 3 has good quality components and is easy to setup. A great town bike. Only downside was fitting a rear rack. It was tricky to route front arms to lugs on seat stays without interfering with rear brake. Best to order with one fitted if needed… Read Full Review

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★★★★★

“genesis equilibrium frame”

Written on: 01/02/2014

very pleased with the frame I purchased, great with the free headset, happy to find uk bikes depot will definetly use again!… Read Full Review

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★★★★★

“New bike after sales service”

Written on: 29/01/2014

I have purchaced two new high end bikes from UK bikesdepot, and not only the delivery service was excellent but also the after sales problem solving service was also excellent, something which seems to be lacking with a lot of other companies. Hats off to cycle gear, I will definatly recomend. thank you… Read Full Review

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★★★★★

“Just what we wanted!”

Written on: 26/01/2014

We were looking for a Ridgeback MX 24 (2013) for our 8 year old son to replace his smaller MX 20 and thought we had missed the end of year bargains. Spotted one on the UkBikes Depot site, it was just what we were after, right year, colour size and delivery to the Isle of Wight was free! (Not always the case)Following a quick and helpful reply regarding postage charges, the bike arrived well packed in 48hours. Easy to fit the handlebars and pedals- all in all a fantastic service which I would… Read Full Review

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★★★★★

“Great new bike”

Written on: 25/01/2014

Got my new Mantle 30 29er last week, on time as promised. Chain snapped on first ride but no problem for chaps at Cycle Gear who dispatched a new (upgraded) chain next day and sorted fitting at my local Genesis shop. Great bike and great place to buy from. five stars… Read Full Review

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★★★★★

“Delivery of Cyclescheme Bike”

Written on: 16/01/2014 by flat_4 (1 review written)

UKBikes Depot had the bike I wanted at a great price (end of line), were quite happy to put one aside whilst I waited for my Cyclescheme certificate and were pleasant to deal with. Would recommend to others… Read Full Review

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