Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
368
89% of users recommend this
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★★★★☆

“Genesis Croix De Fer Ti”

Written on: 17/01/2016 by SheaFaulkner (1 review written)

Ordered this bike online at a very good price on the 3rd of January, saving of around £400. Site said the bike was in stock so payed for next day delivery. Bike clearly was not in stock as non of these bikes had been released in the UK. Bike arrived yesterday the 14th of January. A lot of chasing by me including an email to Genesis who put me in the picture as to when to expect bike. Bike arrived in good condition except some hazing on the carbon fork. I will contact Genesis under the… Read Full Review

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★★★★★

“Great company .”

Written on: 09/01/2016 by Eymard (1 review written)

Came across this company searching for a new Jacket for my MTB these guys had it in stock not only did they have it but they beat all major big mail order stores on the price fast delivery on it as well. Now saved on my desktop and the first store to buy from… Read Full Review

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★★★★★

“Xmass Gift”

Written on: 02/01/2016 by McKenzie256 (1 review written)

I bought a bike just one week before Christmas, and I received it just one day before ! It could be normal, but as I live in France... Thanks !… Read Full Review

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★★★★★

“fantastic service”

Written on: 24/12/2015 by 475Fanning (1 review written)

I bought bike for x-mass for my kid. bike arrived in condition as described. Pedals were wrong size. I called the person I dealt with explained issue. Without hassle, new set was posted. Human error, but corrected! Highly recommended… Read Full Review

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★★★★★

“Fantastic bike delivery”

Written on: 20/12/2015

Ordered lunch time on Thursday selecting the standard free delivery, fully understanding that it might not arrive in time for Xmas. Lunch time the next day TNT were knocking on the door with it! Also quick to answer a query I had sent prior to ordering. Bike hasn't been tested yet but looks good, arrived in a box, looks like it just needs the pedals and handlebars attaching… Read Full Review

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★★★★★

“Brilliant, could not fault service”

Written on: 18/12/2015 by harrisonken (1 review written)

Fantastic price, fantastic quality, fantastic service. That's the way to run a business… Read Full Review

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★★★★☆

“Good customer service”

Written on: 11/12/2015

Cycle Gear advised me that they'd dispatched my package the day after my order. When it hadn't been delivered after 10 days I contacted them and it turned out that somehow it had been sent to the wrong address. A replacement was sent immediately with no quibble and reduced 2 days later. I consider that very good customer service in response to a mistake. … Read Full Review

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★☆☆☆☆

“Not worth the risk. ”

Written on: 29/11/2015 by LottieF (1 review written)

Having read the other reviews it was with trepidation that I placed an order with these guys for a bike for my daughters birthday, however for a £78 saving and £20 Saturday delivery bookable, we took a chance and placed an order on Thursday evening (before the Friday afternoon cut off). Received two emails confirming my order immediately. The whole family sat in on Saturday waiting and waiting...at 4pm we gave the store a ring to find out if it was on its way. The hopeless guy advised they… Read Full Review

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★★★★★

“excellent”

Written on: 28/11/2015 by Kennu (1 review written)

Ordered a showroom bike from the depot at a discount and the one ordered was damaged before dispatch. They offered me another new model new bike as a replacement. Sure, to some extent companies are obligated to do this but a new bike!. The bike came with minimum of set up required with extras ordered already fitted. The dispatch process was smooth and any communication with sales or techincal was informative, clear and helful. Excellent service and would recomend this company. The bike, well I… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 23/11/2015 by HaroonChughtai (1 review written)

I got a cracking deal on an ex display bike, Genesis volare 40, iIhave to say whenever iI phoned they were extremely helpful and flexible with delivery. I have probably ordered close to 5 bikes online from Wiggle, Rutland, Tredz and Halfords, this has to be the best packaged bike i have had, there was foam on every tube and i said to my wife it's been packaged by someone who cares, it's how i would package my own bike, overall very very good experience, defo will recommend and come… Read Full Review

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★☆☆☆☆

“Be aware ”

Written on: 21/11/2015 by Bart1432 (1 review written)

Ordered a bike on Sunday, no response till Thursday after me emailing them what's going on with the bike. Got the email back that will be send next day for me. Emailed them again on Saturday only to find out that the bike apparently has been already sold in the shop. They offered me similar bike at the same price, " similar " but I ordered Tiagra equipped bike, they offered sora. Cancelled the order. Be aware… Read Full Review

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★☆☆☆☆

“Grim”

Written on: 15/11/2015 by death-from-above (1 review written)

Contacted them 9.30 on a weekday morning to request pictures of an ex demo bike for sale online. Was told I would be emailed them shortly. Phoned them 6 hours later to enquire why I hadn't received the pictures and was told they would be with me within 1hr. Emailed later that evening to request some communication and ask for the pictures again. NOTHING. The next day the details of the bike I had been looking at had completely changed. So in short... This company appear to be an untrustworthy… Read Full Review

Ukbikesdepot's Response to death-from-above's Review

Written on: 16/11/2015

Hi,

Thanks for your review, although it is slightly untrue.

We did take a while to get back to you the first time, only because I had to leave the office urgently for unforeseen circumstances which I am not willing to go into on here.

We did get back to you in the afternoon however with an email but it didn't get through as you use a Hotmail email. We have noted on the site on the email form that, if you can, please use an alternative email as our emails don't get through to Hotmail accounts. You also chose not to leave a contact telephone number so we could not ring. Basically we had no way of contacting you.

Unfortunately because we couldn't get in touch with you we couldn't explain.

We apologise that you might feel angry and we are "untrustworthy, dishonest poorly organised bunch of clowns" but we feel this review doesn't reflect on our services and is very unfair.

We did everything we could to get in contact but we couldn't as there was no number or an email that we could get through to.

Thanks,
Staff @ Cycle Gear

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Death-From-Above's reply to Ukbikesdepot's Comment

Written on: 16/11/2015

To be honest I am surprised that you have managed to reply. So full credit to yourselves for doing so. Well done !

I know it must have been extremely difficult to send a reply to an @hotmail.com email address as I am in buisness myself and often struggle to send emails to hotmail account holders. Oh wait... that's untrue, I can't remember ever having a problem sending mail to hotmail.


I empathise with you over the difficulty of returning my phone call. After calling twice perhaps you could have seen fit to ask for my telephone number ? I mean using last number redial is also quite a difficult task I would imagine for a company incapable of returning an email so I forgive you that as well.

If the item was different from the one displayed on your website. You could have perhaps informed me on the first or the second telephone conversation ?

So in light of your quite predictable response. I stand by my initial views

I wish you every success in the future and hold no ill feelings towards your company.

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★★★★★

“They Are Awesome”

Written on: 15/11/2015 by 191Dwyer (1 review written)

I have just had my new bike delivered and I am well impressed with the service I got from Cycle Gear and they also fitted my mudguards too… Read Full Review

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★★★★★

“Ex demo bike”

Written on: 10/11/2015 by S.D. (1 review written)

Ex demo track bike excellent condition just like new. Ordered at 1400 hrs on the Monday delivered by 1100 hrs the following day. Excellent service and a great bike. Very very happy would definitely use again and recommended to others… Read Full Review

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★★★★☆

“Ex demo bike”

Written on: 02/11/2015 by ChadHowe (1 review written)

Ordered ex demo bike at great price - delivered next day, there was a bolt missing which I mentioned and again this was sent and received the following day Really happy… Read Full Review

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★★★★★

“Fantastic bike!”

Written on: 24/10/2015 by Jacey411 (1 review written)

I bought an ex display Ridgeback Vanteo hybrid for commuting to work and back.I chose next day delivery from TNT and the bike arrived at 12pm the next day with no problems.It was well packaged and it was easy to refit handlebars ,front wheel,seat and pedals.The bike was exactly as described and was an absolute bargain,I love it.I saved a fortune buying from this site so thanks guys,nice one. :)… Read Full Review

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★★★★★

“Great service, great product!”

Written on: 22/10/2015 by Tunnag (1 review written)

I purchased an ex-display Orbea from Cycle Gear. I had a very helpful conversation with a staff member in advance. The bicycle was delivered promptly, was well packaged, and as described. A bonus was a very helpful courier driver who insisted on making sure everything was fine with my new bike before heading off. The bike has not actually been off the turbo as yet, but it will get its debut this weekend. I anticipate lots of happy riding :-)… Read Full Review

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★★☆☆☆

“Delivery of a bIcycle”

Written on: 15/10/2015 by thomasaquinas (1 review written)

Disappointed at the late delivery of the bike. I asked for it to be delivered before or on the date of my son's Birthday, however it was a day late… Read Full Review

Ukbikesdepot's Response to thomasaquinas's Review

Written on: 18/10/2015

Hi,

Thanks for your review, unfortunately we cannot find an order under that name.

If you would like to email us one of our staff would be more than happy to help.

Thanks,
Staff @ ukbikesdepot

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★★☆☆☆

“Disappointed!”

Written on: 08/10/2015 by Teaandcakey (1 review written)

Ordered a ridgeback MX16 a week ago for my son's birthday tomorrow and it still hasn't arrived. I contacted the shop as no emails received to say it has even been dispatched. The short, sharp reply I got was that it will be delivered tomorrow. I have always had ridgebacks for my son and can't fault them-this is a review about the service and not the bike as I still haven't received it. I have always ordered them on line and received prompt delivery, this is the first time I have used this… Read Full Review

Ukbikesdepot's Response to Teaandcakey's Review

Written on: 18/10/2015

Hi Teaandcakey,

Thanks for the review.

We have looked into this for you and cant find an MX16 that left later than we quote, if you feel we have mislead you or let you down we would be more than welcome to discuss this further. Just email someone in the office or call.

We do say give us up to 5 working days from your order for us to prep the bike and ship it. Once it has left its delivered on a 24 hour service. This is quoted on the website. It also states at busy periods it make take a day or two longer at busy times.

This is why we offer a premium delivery service of next day, 48 hours, Saturday, before 9am, before 10am, before 12 midday and before 9/10/12 Saturday service. We ask buyers to use these if they need to bike in a hurry. They start at £9.99 which we think is reasonable. This is to avoid disappointment.

We are sorry that you felt our email reply was short and sharp but we aim to get to the point in our emails. This is to make things clear and concise. We will look into how we can make our emails less sharp and slightly longer.

We do admit we are having a few on going issues with our emails getting to customers who are using Hotmail etc. We also ask customers, if they can, use a different email so we know its going through.

Thanks,
Staff @ ukbikesdepot.com

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Teaandcakey's reply to Ukbikesdepot's Comment

Written on: 18/10/2015

I didn't send an email-I contacted the shop by phone and got a short, sharp response from the person I spoke to. He didn't advise me of any of the above information you have just given me about delivery times etc. I also see from previous reviews I am not the only person with this issue. When the bike did arrive it also wasn't the one in the picture-my son wanted the silver one with green writing, whilst I appreciate the one you sent might be the newer model I could have brought that one in the shop down the road from me who didn't have the one you pictured, hence the reason ordering from yourselves. As it was for his birthday and the time taken to get it in the first place I am not about to send it all back to wait for another one.

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★★★★★

“Trustworthy Store”

Written on: 07/10/2015 by TheWalkingDead (1 review written)

Ordered an Ridgeback MX16 form Cycle Gear and a week later it hadn't arrived. Emailed support and they shipped the bike on a next day courier (TNT). Correspondence was very courteous. Bike was packed well in an MX24 box and was mostly already set-up, just had to put on the pedals and tighten handlebars. Bike is fantastic and as a bonus it is the 2016 model and not the 2015 model I originally ordered. Recommended. … Read Full Review

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