Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
368
89% of users recommend this
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★★★★★

“First time buying on-line”

Written on: 18/03/2016

I was very pleased with the service I had from Cycle Gear. When I phoned up with a question the person was helpful. The bike arrived within three days, in perfect condition and fully lived up to my expectations. Would certainly recommend to anyone else. Only a tiny little fault with one of the cables, which I was able to sort out myself… Read Full Review

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★★★★★

“Fantastic service and brilliant quality ”

Written on: 14/03/2016 by Sausagelegs73 (1 review written)

Ordered a wheel build on my Hope Evo Pro 2 hubs. Was recommended mavic en821 full ust rims, with dt competition spokes. The build quality was first class built by their mechanic Chaz. On the first ride I was expecting pings from the spokes but their wasn't any. Iasked why they didn't ping and they told me that they destress the wheels 3 times and then retweak them each time for a stronger wheel = very impressive. I've punished the wheels since and they run as true as when I collected them… Read Full Review

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★★★☆☆

“OK”

Written on: 11/03/2016 by GaelCooper (1 review written)

Staff helpful when I enquired about a bike. Advised to buy a bike smaller than the one i did and glad I did not take the advice as it would have been too small. I bought the Ridgeback Speed Open frame hybrid. The bike described the seat as a comfort seat which it is not. Left me with an extremely sore rear after just an hour of cycling. The description is very deceiving. Asked if I could swap for a different seat and was told I had to pay another £30. Not impressed after already paying… Read Full Review

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★★★★★

“cycle gear rocks”

Written on: 08/03/2016 by Abel1960 (1 review written)

Thanks for the great friendly and informative service. I was only buying an ex display last year model at a cut down price; but you couldn't have been more helpful. Phone service was great offering add on bits I wanted, fixed by yourselves, and info on how to add to an on line order even though the extra wasn't in the on-line catalogue. Thanks also for upgrading the saddle as the ordered model was out of stock - as it was a birthday gift this was great. The bike has gone down an absolute… Read Full Review

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★★★★★

“Good service”

Written on: 05/03/2016 by Olif (1 review written)

Bought online. Very helpful when I also called. Really like the Loki I bike too… Read Full Review

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★★★★★

“First rate”

Written on: 05/03/2016 by CortezAlmeida487 (1 review written)

Excellent service. Arrived on specified day; in time for. Son's birthday. Very pleased… Read Full Review

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★★★★☆

“new bike purchase”

Written on: 03/03/2016 by amitchell36 (1 review written)

First online bike purchase and I'm happy with the service. Great price especially since they matched another web site. Slight issue with an out of true wheel but after a few emails they offered to reimburse me the cost for a local shop to true it up. Bike was dispatched quickly and well packaged. Emails were polite and professional. Overall I'm very happy and would buy again. I think Yodel may have knocked the wheel as the box was covered in Yodel parcel tape and in a bitnof a state but… Read Full Review

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★★★★★

“Great shop and great people”

Written on: 29/02/2016 by Ralstonpi234 (1 review written)

Great shop with loads of great deals and bargains, People at the shop are very helpful and would definitely recommend and buy there again Thank you cycle gear… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 21/02/2016 by TuckerHancock (1 review written)

Found it very easy to navigate website and order my new mountain bike & accessories. The customer service was excellent. I recieved regular email updates on the progress of my order. I would definitely use/recommend this company to friends and family… Read Full Review

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★★★★★

“great bike at a great price”

Written on: 20/02/2016 by seatleon100 (1 review written)

After a lot of searching I decided on the Ridgeback Velocity. By ordering an demo I was able to get this at the same price as am much lower spec biked. Arrived the next day. Brilliant condition and I can't spot any damage. Looks brand new… Read Full Review

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★★★★★

“Pro stealth bars and stem”

Written on: 20/02/2016 by 7Gallegos (1 review written)

Having looked on the Internet for some Pro stealth carbon bars and stem it was refreshing to see the items available at a local bike shop and not from one of the big 4 internet shops. The added bonus was that they were at a great price, a lot cheaper than anywhere else. They were delivered in 3 days and will look great on my new bike build. Thanks… Read Full Review

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★★★☆☆

“Right conclusion after several more Mail a month after...”

Written on: 18/02/2016 by 303McMahon (1 review written)

Right conclusion after several more Mail a month after the order. It seems to me unfortunate that when viewing your site the desired product in stock is declared when it took over a month for you to get this product to Thulle. It would also have been better if you don't charged on myaccount the day of the order! You're not the only ones to give no stock information update !! … Read Full Review

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★★★★★

“MADISON Addict Waterproof Jacket”

Written on: 16/02/2016 by BigMitch41 (1 review written)

Hadn't really heard much about ukbikesdepot before but after finding the jacket I wanted at a superb price online with them I searched the web for a bit more info on the company. The reviewcentre gave me the confidence to go ahead and make the order and I'm glad I did! The jacket arrived in a couple of days in perfect condition as i already said at a brilliant price. The jacket itself is quality and lives up to the online reviews, if your into all mountain/enduro mtb riding in the UK this is… Read Full Review

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★★★★★

“Absolutely outstanding service”

Written on: 16/02/2016 by Keencyclist2 (1 review written)

I ordered an ex display Saracen Escape at 3 pm on a Monday and had my bike delivered free to my home by 11.30 the very next day!! The bike was very well packaged and easy to assemble. I find it hard to believe that this bike is not absolulely brand new......I had to look very hard to find the minute scratches that it said on the website that were on this bike. They are of no consequence whatsoever and would not have been an issue if I had been paying full price for this bike. Fantastic service… Read Full Review

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★★★★★

“Fantastic service at a great price”

Written on: 14/02/2016

I ordered a Ridgeback Advance 4.0 road bike on a Friday and it was delivered the next day!!! The price I paid was unbeatable anywhere else and I am extremely pleased with the bike and the service for this company. I really can't recommend them highly enough… Read Full Review

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★★★★★

“Good will to all men.”

Written on: 11/02/2016 by qySpence292 (1 review written)

Just before Christmas, I placed an order for a 2015 Ridgeback Touring Bike. Unfortunately I soon received an email saying that the bike was out of stock, however I was offered a 2016 model for the same price - saving a massive amount! Very satisfied with this good-will service. :)… Read Full Review

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★★★★★

“Madison Addict Cycle Jacket”

Written on: 10/02/2016 by Crosscheck1966 (1 review written)

Bought the jacket online just over a year ago. Great fit, and loads of pockets. Started leaking water in the Autumn. Got around to contacting the shop in January. Spoke to a very helpful member of staff and sent it back. I was kept updated by email and very soon after was sent a replacement new jacket. I will definitely buy from the shop online again. Unfortunately live to far away to pop in. Re the jacket it has a hood which fits over a cycle helmet, good on the bike but unless you have an… Read Full Review

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★★★★★

“New kids bike ”

Written on: 29/01/2016 by Ballur92 (1 review written)

Spotted an ex-display kids bike for a great price - phoned to ask about what the mark on the fork was and how big. Great help on the phone answered all questions and described the slight mark. Placed order on the Wed morning and bike arrived Thurs afternoon!! Inspected bike to see defect and it was barley noticeable. Great price for effectively a brand new bike. Don't think it had been ridden or even assembled. All in all great customer service and exceptional delivery. Highly recommend! Thanks… Read Full Review

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★★★★★

“Service at it's BEST!!!!!!!!!!”

Written on: 28/01/2016 by RGPower (1 review written)

We bought a bike 6 weeks in advance for our sons birthday and stupidly didn't open the box up until now, a week prior to the special day. We found a defect on the crank shaft which meant we couldn't construct it properly. After speaking to their helpline and sending them a photo to show the defect, I also explained that it was for my sons birthday and that it was in 6 days time. They organised a new bike to be delivered and the other one picked up even though the defect wasn't their fault. It's… Read Full Review

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★★★★★

“Genesis Day one 20”

Written on: 26/01/2016 by Wheelie67 (1 review written)

Really please with the bike - and with the excellent service I received from Cycle Gear. I asked them to change tyres and put on some mudguards. This was all done at no extra cost. The bike arrived very well-packed and in excellent condition. Sadly the roads I'm riding it on are not so great - but the bike is more than capable of getting me through them! Brilliant service - Highly recommended. Thanks… Read Full Review

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