Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89.4% of users recommend this
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★★★☆☆

“Wouldn't buy a bike online again”

Written on: 08/08/2014 by jo_abbotts (1 review written)

I bought the 2013 Ridgeback Voyage touring bike in frame size 50cm through the Cycle to Work scheme. Cycle Gear passed most of the commission on to me, and I agreed a price of £650 for a bike shown on the website for £600. The bike was dispatched a few days after my voucher was cashed. The bike was delivered in less than perfect condition in a second-hand box, with component parts inadequately wrapped and a few extraneous bits of packaging and broken plastic. The mudguard was twisted, the… Read Full Review

Ukbikesdepot's Response to jo_abbotts's Review

Written on: 12/08/2014

Jo_abbotts,

Thanks for the review.

Apologies you have had a couple of issues from our service.

The commission is passed on to the customer due to the Cycle Scheme taking a large cut, on a sale bike this is normally the whole profit. This is stated on the information pages on our site and at the time of contact.

We have to use different boxes due to the size of the bike and the way we send them part built. We are in the process of ordering custom boxes to avoid this happening.

We can send new mudguards if the problem has continued with the mudguard. If you send a picture of the crank arm we can offer some compensation regarding the damage.

We do offer free tools when these are in stock, again these are on order but we are still awaiting these.

Apologies for missing the pump question. Yes they should come with the pump and we will get one out to you ASAP.

We are glad the problems have been resolved and you are enjoying the bike.

Many thanks
Staff @ Cycle gear

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Jo_Abbotts's reply to Ukbikesdepot's Comment

Written on: 08/10/2014

I'm thinking this response is more to do with public relations than customer service. 'We will get one out to you asap'. Really? 2 months later no pump has arrived.
And I'm not going to trouble myself to send a picture of the groove on the crank. I would need to take the pedal off to do that, and borrow a camera. Going by past experience with the previous photographs I sent of the front scratch etc, I have no expectation of any 'compensation' for damage actually materialising.

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★★★★★

“Great Service”

Written on: 02/08/2014 by cleo_i (1 review written)

Bought my daughter's bike from Cycle Gear. Great price for last year's model. When the gears didn't work properly, Cycle Gear paid for the local bike shop to have them serviced. Excellent service, very pleased… Read Full Review

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★★★★★

“My new mountain bike jacket”

Written on: 27/07/2014 by Ayanat7 (1 review written)

Great jacket, great price over £50 below list price! Fantastic deal… Read Full Review

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★★★★☆

“Saracen Mantra Pro 2014 650b”

Written on: 26/07/2014 by 476MacPherson (1 review written)

Very happy with my Saracen Mantra pro 650b it feels light and nimble and certainly performs well on rd and off, just one small problem bike is not 99% assembled both wheels not fitted although back one was on just not tightened front spindle very loose bearings being held in with grease, derailleurs both need fine tuning and right hand side pedal damaged. after 2 ride pedal now has broken in two places. so bought some from local shop £15. although i did save £100 got bike for £499 my local… Read Full Review

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★★★★★

“Great service top discount”

Written on: 23/07/2014 by SandraScott281 (1 review written)

Just messaging to say thanks for the great deal on the genesis team bike, I would not have been able to afford this bike without your great offers, and with the added bonus of free goods up to the value of £475 it was an unbelievable great deal also thanks to your staff for there great advice on some great components, all your staff were very helpfull and polite, Thanks again … Read Full Review

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★★★★★

“saracen tenet 3”

Written on: 23/07/2014 by woodsa996 (1 review written)

New bike arrived today as promised. beautifully packed, easy to assemble. Great deal guys thank you. I had already recommended you on price alone before the bike arrived… Read Full Review

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★★☆☆☆

“missing items”

Written on: 17/07/2014 by Ronin445 (1 review written)

so far I have had a bike sent to me without a mudguard and then the mudguard sent without fixings,a bike carrier with 2 washers missing. therefore I do not rate this company very highly… Read Full Review

Ukbikesdepot's Comment

Written on: 21/07/2014

Thanks for the review,

Through email contact we hope that the exchange of the item for a selection of other items and postage of missing bolts was an OK resolution for you.

Thanks
Staff @ Cycle Gear

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★★★★★

“Warranty Problem Dealt Addressed Without Quibble”

Written on: 08/07/2014 by kipling130 (1 review written)

I purchased a Ridgeback Flight 01 from this co in August 2013. In May 2014 one of the wheelrims failed on the weld still within warranty i contacted UKBikes Depot expecting a fight to claim. There was a bit of an issue sourcing a replacement wheel to suit however ultimately the issue was resolved in a timely fashion with me having a new wheel built locally and UK Bikes refunding the cost. This was my choice and suited me. These things of course will always happen and of course is no fault of… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 08/07/2014 by ChrisFeenan (1 review written)

Left bike in Sat 28th June for cables replacement and check bottom bracket, informed bike would be ready following Wed 2nd July, I had to call shop on morning of Thurs 3rd July @ 10.30am - told the bike would be ready by 12.00pm for collection. Arrived in shop @ 4.40pm - bike still on stand, cables partially complete, bar tape not wrapped and bottom bracket not yet changed, after 10 minutes of waiting and watching 2 staff trying to get the bike ready in a rushed and clearly flustered state, I… Read Full Review

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★★★★★

“Genesis Mantle 10 29er”

Written on: 06/07/2014 by m.aaron (1 review written)

Just received my new bike yesterday easy to set up fantastic bike easy & very quick service from these guys also great price a lot better than the competitors I'm now looking forward to many great rides ahead of me Thanks Again guys… Read Full Review

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★★★★★

“Very happy with purchase”

Written on: 28/06/2014 by KyleeMcBride489 (1 review written)

The shopping experience is very much like that with John Lewis: - Only quality products - The range is wide with full details on the website - Staff apply their product knowledge and give useful advice - Purchase procedure is easy to follow - Feedback information on order acceptance and delivery is assuring - Competitive price Proven to be better than buying locally… Read Full Review

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★★★★★

“Girls Ridgeback Melody Bike White”

Written on: 17/06/2014 by DominikMcGraw (1 review written)

Finally purchased the girls 16in Ridgeback bike in white for our daughters 6th birthday from the team at Cycle Gear after having to return 2 zinc bikes back to Argos which had a split seat and broken chain guard. Paid about £38 pounds more than the Argos bike but it was well worth the extra money to buy a proper bike! As the £126 (offer price) also included the stabilisers. The team at Cycle Gear were most helpful special thanks to the staff we dealt with it was ordered Friday afternoon and… Read Full Review

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★★★★★

“Spot on”

Written on: 12/06/2014 by DomN (1 review written)

Found these guys online after looking for a specific bike. Emailed to ask some questions and they responded quickly and efficiently. Pricing was excellent, far more competitive than any of my local shops. Once I ordered my bike, they kept me informed of progress and it was delivered promptly. Overall an excellent experience. Would use again… Read Full Review

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★★★★★

“5 Star Service!”

Written on: 11/06/2014 by zoBlack1991 (1 review written)

I had some trouble deciding on a bike that I really loved and then came across the Saracen Kili Flyer 121. A quick Google returned these guys as the best price by a long shot. Such a good price in fact, that I then did a thorough investigation into whether or not the company was legit! After finding many positive reviews and zero negative ones, I (still reluctantly, the price was THAT good) placed my order. A few days later I was e-mailed and informed that my order had been dispatched and the… Read Full Review

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★★★★☆

“Overall happy with my purchase”

Written on: 10/06/2014

Found a Genesis bike at cycle gear which was exactly what I was looking for and with a good discount as it was an ex display/demo bike. The bike was described as having some slight cosmetic damage and I expected it to be worse than it actually was so I am very happy with the condition of the bike except that both wheels were out of true. I didn't bother to complain to the supplier as it was something I could get fixed relatively cheaply at my local bike shop and I was satisfied with the… Read Full Review

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★★★★★

“bike arrived within 3 days”

Written on: 23/05/2014 by philrheinberg (1 review written)

Saracen Urban ESC ordered late on Tuesday, standard delivery, arrived 3pm Friday well packaged, immaculately set up… Read Full Review

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★★★★★

“First class service, very smooth and efficient. I...”

Written on: 22/05/2014 by brassobaby (1 review written)

First class service, very smooth and efficient. I would definitely do business with this company again and would recommend to anyone… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 20/05/2014 by Powerlk119 (1 review written)

Customer skills were great by the staff, was put at ease by the great care they took to get the right bike for my needs. They certainly took the stress out of purchasing a bike. Would definitely recommend them to anyone looking into getting into cycling wether it's your first bike or like me getting back into it after years away from the joys of getting out on the road… Read Full Review

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★★★★★

“Top cycle company”

Written on: 17/05/2014 by AgustinWhalen (1 review written)

Bought a Saracen ESC hybrid, could not find it cheaper any were else, orded it on Saturday and got it 4 working days later... Very happy with the service, and would buy a another bike again from them 100%… Read Full Review

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★★★★☆

“New Bike Delivery”

Written on: 13/05/2014

Happy of Glasgow - could not decide on what bike to buy as there was so much choice. Saw the offer at UKbikesdepot for a Saracen Tenet 2 and looked no further - ideal to get me started. The on-line ordering process was quite simple with immediate email response once ordered. The depot did warn that it may take several days to process the order. Frustration almost got the better of me but for the regular update to the status page - it took ten days to get the bike and half an hour to put… Read Full Review

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