Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Cycle Gear UKBikes Depot - www.ukbikesdepot.com - Ask a question now

Media Gallery for Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Great service, ”

Written on: 26/08/2014 by Lenav66 (1 review written)

Excellent service and great saving on my sons bike. Bike came when promised with full instruction manual and no problems at all. Thanks Guys… Read Full Review

Report this review
★★★☆☆

“Great bike at a great price. Slow delivery.”

Written on: 25/08/2014 by Harmony2376 (1 review written)

Having toured around all the local bike shops and narrowed down what I wanted, I found a great deal on a 2014 RIDGEBACK Speed Mens Ex-Display Hybrid Bike for £199.99. There are a couple of Ex-Display scratches on the frame, but for a great price I dont mind that at all. The bike is light, sturdy and has all the bells and whistles I need, without spending a fortune. The trigger shifters are wonderful and the handlebar grips are supremely comfy. The website said it would take a couple of days… Read Full Review

Ukbikesdepot's Response to Harmony2376's Review

Written on: 25/08/2014

Hi,

Thanks for the review.

If were not mistaken it was an ex-display model that you bought so the cosmetic marks were to be expect, if not please get in touch so we can rectify this.

Also the website states 1-5 days for dispatch but at busy times this can take longer. We apologise for taking longer and we have now got extra staff to cope with the backlog so this wont be happening again. We also have options of 24, 48 and a Saturday delivery if you wanted the bike quicker.

For future reference we have assembly instructions on our site for the bikes.

Many thanks
Staff @ Cycle Gear

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Bargain Ridgeback Speed”

Written on: 16/08/2014 by Silburkp (1 review written)

Looking for a Ridgeback Speed which retails elsewhere at around £330 was pleasantly surprised to find Cycle Gear UKBikes Depot offering it for £199.99 - described as ex-display. Ordered on a Saturday the bike arrived the following Wednesday, with an email and tracking instructions provided the night before. Brand new and in the original packaging, so not quite sure what was ex-display about it. Did require a little assembly, but relatively straightforward with a couple of Allen keys, a… Read Full Review

Report this review
★★★★★

“Great bike, great price, could not find cheaper”

Written on: 15/08/2014 by gcos6 (1 review written)

I wanted a robust mid-price range tourer and decided on the Ridgeback Voyage. This normally retails at £800 but Cycle Gear UKBikes Depot were selling it for £599.99 - 25% off! Bike arrived within six days and did require a little assembly, but this shouldn't be a problem with anyone with a little mechanical know-how… Read Full Review

Report this review
★★★★★

“excellent balance bike for my granddaughter + safe...”

Written on: 14/08/2014 by Willoughbybr357 (1 review written)

I found this site on google and they have supplied me with a first class product in perfect condition. I will check here first for the next bike… Read Full Review

Report this review
★★★★★

“Excellent Service, Highly Recommended”

Written on: 09/08/2014 by Baileed12 (1 review written)

I wanted a Saracen disk bike as I'm taking up off road with my girl friend. I saw this website, due to the good costs of what they have compared to others. This made me place an order with them. I did call a few days after placing my order, just to see where is it. I was told that I should expect it on Wednesday as they are busy with getting orders sent. I expect the Commonwealth games had an impact on their sales. I didn't mind. Then to come home after work on Wednesday and there it… Read Full Review

Report this review
★★☆☆☆

“Terrible Customer Service & Slow Delivery”

Written on: 08/08/2014 by Robinsonvq349 (1 review written)

I ordered a bike on a Thursday afternoon & expected 'fast, free delivery' as stated on their website. A week later I decided to call up & ask where the bike was as I had not receieved any commmunication since the order confirmation; The gentleman on the phone said that I can expect the bike to be dispatched today (The Wednesday) or at the very latest the Thursday. Friday came and still no bike, so I called up the store again on the Friday morning and spoke to a gentleman who suggested that I… Read Full Review

Ukbikesdepot's Comment

Written on: 12/08/2014

Robinsonvq349,

Thanks for the review.

Apologies you have experienced some trouble.

The long delay was due to staff absences and an unexpected surge in orders. We have now taken on more staff to tackle the orders. It is stated on the website that normally dispatch is normally completed in 1-5 working days and at busy times this can go up slightly.

If you can drop us an email with details of the phone call with names and your order details I can sort the mistake that's happened and sort out who you spoke to so this does not happen again.

Many thanks
Staff @ Cycle Gear

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Wouldn't buy a bike online again”

Written on: 08/08/2014 by jo_abbotts (1 review written)

I bought the 2013 Ridgeback Voyage touring bike in frame size 50cm through the Cycle to Work scheme. Cycle Gear passed most of the commission on to me, and I agreed a price of £650 for a bike shown on the website for £600. The bike was dispatched a few days after my voucher was cashed. The bike was delivered in less than perfect condition in a second-hand box, with component parts inadequately wrapped and a few extraneous bits of packaging and broken plastic. The mudguard was twisted, the… Read Full Review

Ukbikesdepot's Response to jo_abbotts's Review

Written on: 12/08/2014

Jo_abbotts,

Thanks for the review.

Apologies you have had a couple of issues from our service.

The commission is passed on to the customer due to the Cycle Scheme taking a large cut, on a sale bike this is normally the whole profit. This is stated on the information pages on our site and at the time of contact.

We have to use different boxes due to the size of the bike and the way we send them part built. We are in the process of ordering custom boxes to avoid this happening.

We can send new mudguards if the problem has continued with the mudguard. If you send a picture of the crank arm we can offer some compensation regarding the damage.

We do offer free tools when these are in stock, again these are on order but we are still awaiting these.

Apologies for missing the pump question. Yes they should come with the pump and we will get one out to you ASAP.

We are glad the problems have been resolved and you are enjoying the bike.

Many thanks
Staff @ Cycle gear

Reply to this comment

Jo_Abbotts's reply to Ukbikesdepot's Comment

Written on: 08/10/2014

I'm thinking this response is more to do with public relations than customer service. 'We will get one out to you asap'. Really? 2 months later no pump has arrived.
And I'm not going to trouble myself to send a picture of the groove on the crank. I would need to take the pedal off to do that, and borrow a camera. Going by past experience with the previous photographs I sent of the front scratch etc, I have no expectation of any 'compensation' for damage actually materialising.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“Great Service”

Written on: 02/08/2014 by cleo_i (1 review written)

Bought my daughter's bike from Cycle Gear. Great price for last year's model. When the gears didn't work properly, Cycle Gear paid for the local bike shop to have them serviced. Excellent service, very pleased… Read Full Review

Report this review
★★★★★

“My new mountain bike jacket”

Written on: 27/07/2014 by Ayanat7 (1 review written)

Great jacket, great price over £50 below list price! Fantastic deal… Read Full Review

Report this review
★★★★☆

“Saracen Mantra Pro 2014 650b”

Written on: 26/07/2014 by 476MacPherson (1 review written)

Very happy with my Saracen Mantra pro 650b it feels light and nimble and certainly performs well on rd and off, just one small problem bike is not 99% assembled both wheels not fitted although back one was on just not tightened front spindle very loose bearings being held in with grease, derailleurs both need fine tuning and right hand side pedal damaged. after 2 ride pedal now has broken in two places. so bought some from local shop £15. although i did save £100 got bike for £499 my local… Read Full Review

Report this review
★★★★★

“Great service top discount”

Written on: 23/07/2014 by SandraScott281 (1 review written)

Just messaging to say thanks for the great deal on the genesis team bike, I would not have been able to afford this bike without your great offers, and with the added bonus of free goods up to the value of £475 it was an unbelievable great deal also thanks to your staff for there great advice on some great components, all your staff were very helpfull and polite, Thanks again … Read Full Review

Report this review
★★★★★

“saracen tenet 3”

Written on: 23/07/2014 by woodsa996 (1 review written)

New bike arrived today as promised. beautifully packed, easy to assemble. Great deal guys thank you. I had already recommended you on price alone before the bike arrived… Read Full Review

Report this review
★★☆☆☆

“missing items”

Written on: 17/07/2014 by Ronin445 (1 review written)

so far I have had a bike sent to me without a mudguard and then the mudguard sent without fixings,a bike carrier with 2 washers missing. therefore I do not rate this company very highly… Read Full Review

Ukbikesdepot's Comment

Written on: 21/07/2014

Thanks for the review,

Through email contact we hope that the exchange of the item for a selection of other items and postage of missing bolts was an OK resolution for you.

Thanks
Staff @ Cycle Gear

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Warranty Problem Dealt Addressed Without Quibble”

Written on: 08/07/2014 by kipling130 (1 review written)

I purchased a Ridgeback Flight 01 from this co in August 2013. In May 2014 one of the wheelrims failed on the weld still within warranty i contacted UKBikes Depot expecting a fight to claim. There was a bit of an issue sourcing a replacement wheel to suit however ultimately the issue was resolved in a timely fashion with me having a new wheel built locally and UK Bikes refunding the cost. This was my choice and suited me. These things of course will always happen and of course is no fault of… Read Full Review

Report this review
★★☆☆☆

“Poor Customer Service”

Written on: 08/07/2014 by ChrisFeenan (1 review written)

Left bike in Sat 28th June for cables replacement and check bottom bracket, informed bike would be ready following Wed 2nd July, I had to call shop on morning of Thurs 3rd July @ 10.30am - told the bike would be ready by 12.00pm for collection. Arrived in shop @ 4.40pm - bike still on stand, cables partially complete, bar tape not wrapped and bottom bracket not yet changed, after 10 minutes of waiting and watching 2 staff trying to get the bike ready in a rushed and clearly flustered state, I… Read Full Review

Report this review
★★★★★

“Genesis Mantle 10 29er”

Written on: 06/07/2014 by m.aaron (1 review written)

Just received my new bike yesterday easy to set up fantastic bike easy & very quick service from these guys also great price a lot better than the competitors I'm now looking forward to many great rides ahead of me Thanks Again guys… Read Full Review

Report this review
★★★★★

“Very happy with purchase”

Written on: 28/06/2014 by KyleeMcBride489 (1 review written)

The shopping experience is very much like that with John Lewis: - Only quality products - The range is wide with full details on the website - Staff apply their product knowledge and give useful advice - Purchase procedure is easy to follow - Feedback information on order acceptance and delivery is assuring - Competitive price Proven to be better than buying locally… Read Full Review

Report this review
★★★★★

“Girls Ridgeback Melody Bike White”

Written on: 17/06/2014 by DominikMcGraw (1 review written)

Finally purchased the girls 16in Ridgeback bike in white for our daughters 6th birthday from the team at Cycle Gear after having to return 2 zinc bikes back to Argos which had a split seat and broken chain guard. Paid about £38 pounds more than the Argos bike but it was well worth the extra money to buy a proper bike! As the £126 (offer price) also included the stabilisers. The team at Cycle Gear were most helpful special thanks to the staff we dealt with it was ordered Friday afternoon and… Read Full Review

Report this review
★★★★★

“Spot on”

Written on: 12/06/2014 by DomN (1 review written)

Found these guys online after looking for a specific bike. Emailed to ask some questions and they responded quickly and efficiently. Pricing was excellent, far more competitive than any of my local shops. Once I ordered my bike, they kept me informed of progress and it was delivered promptly. Overall an excellent experience. Would use again… Read Full Review

Report this review
overview