Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Cycle Gear UKBikes Depot - www.ukbikesdepot.com - Ask a question now

Media Gallery for Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Girls Ridgeback Melody Bike White”

Written on: 17/06/2014 by DominikMcGraw (1 review written)

Finally purchased the girls 16in Ridgeback bike in white for our daughters 6th birthday from the team at Cycle Gear after having to return 2 zinc bikes back to Argos which had a split seat and broken chain guard. Paid about £38 pounds more than the Argos bike but it was well worth the extra money to buy a proper bike! As the £126 (offer price) also included the stabilisers. The team at Cycle Gear were most helpful special thanks to the staff we dealt with it was ordered Friday afternoon and… Read Full Review

Report this review
★★★★★

“Spot on”

Written on: 12/06/2014 by DomN (1 review written)

Found these guys online after looking for a specific bike. Emailed to ask some questions and they responded quickly and efficiently. Pricing was excellent, far more competitive than any of my local shops. Once I ordered my bike, they kept me informed of progress and it was delivered promptly. Overall an excellent experience. Would use again… Read Full Review

Report this review
★★★★★

“5 Star Service!”

Written on: 11/06/2014 by zoBlack1991 (1 review written)

I had some trouble deciding on a bike that I really loved and then came across the Saracen Kili Flyer 121. A quick Google returned these guys as the best price by a long shot. Such a good price in fact, that I then did a thorough investigation into whether or not the company was legit! After finding many positive reviews and zero negative ones, I (still reluctantly, the price was THAT good) placed my order. A few days later I was e-mailed and informed that my order had been dispatched and the… Read Full Review

Report this review
★★★★☆

“Overall happy with my purchase”

Written on: 10/06/2014

Found a Genesis bike at cycle gear which was exactly what I was looking for and with a good discount as it was an ex display/demo bike. The bike was described as having some slight cosmetic damage and I expected it to be worse than it actually was so I am very happy with the condition of the bike except that both wheels were out of true. I didn't bother to complain to the supplier as it was something I could get fixed relatively cheaply at my local bike shop and I was satisfied with the… Read Full Review

Report this review
★★★★★

“bike arrived within 3 days”

Written on: 23/05/2014 by philrheinberg (1 review written)

Saracen Urban ESC ordered late on Tuesday, standard delivery, arrived 3pm Friday well packaged, immaculately set up… Read Full Review

Report this review
★★★★★

“First class service, very smooth and efficient. I...”

Written on: 22/05/2014 by brassobaby (1 review written)

First class service, very smooth and efficient. I would definitely do business with this company again and would recommend to anyone… Read Full Review

Report this review
★★★★★

“Excellent customer service”

Written on: 20/05/2014 by Powerlk119 (1 review written)

Customer skills were great by the staff, was put at ease by the great care they took to get the right bike for my needs. They certainly took the stress out of purchasing a bike. Would definitely recommend them to anyone looking into getting into cycling wether it's your first bike or like me getting back into it after years away from the joys of getting out on the road… Read Full Review

Report this review
★★★★★

“Top cycle company”

Written on: 17/05/2014 by AgustinWhalen (1 review written)

Bought a Saracen ESC hybrid, could not find it cheaper any were else, orded it on Saturday and got it 4 working days later... Very happy with the service, and would buy a another bike again from them 100%… Read Full Review

Report this review
★★★★☆

“New Bike Delivery”

Written on: 13/05/2014

Happy of Glasgow - could not decide on what bike to buy as there was so much choice. Saw the offer at UKbikesdepot for a Saracen Tenet 2 and looked no further - ideal to get me started. The on-line ordering process was quite simple with immediate email response once ordered. The depot did warn that it may take several days to process the order. Frustration almost got the better of me but for the regular update to the status page - it took ten days to get the bike and half an hour to put… Read Full Review

Report this review
★★★★★

“KTM Joy”

Written on: 11/05/2014 by Andreapepe (1 review written)

Fantastic friendly knowledgeable staff , took their time with me and were very patient in the face of 4 visits in 2 days ! Bought the bike and absolutely love it although have now become obsessed with all things bike and foresee spending mucho money . Would definitely recommend to friends and family and will be back… Read Full Review

Report this review
★★★★☆

“Very good service”

Written on: 10/05/2014 by Chance65 (1 review written)

Bought a Genesis Vapour 2014, which was eligible for bonus rewards. Paid extra for Saturday delivery but due to poor efforts on the courier 'TNT' I didnt receive the bike until 3 days later, but this wasn't by any means the fault of Cycle Gear who did a great job of dispatching everything on time and keeping me updated. Love the bike and the extra components I chose as part of the promotional offer are also great. A dust cap and saddle bag were missing but just one call to Cycle Gear and they… Read Full Review

Report this review
★★★★★

“Genesis Equilibrium Disc 02/05/14”

Written on: 03/05/2014 by markajohn (1 review written)

Having decided to invest in a decent steel road bike, I chose this store as they seemed to be one of the few Genesis stockists in the area. They held a great range of Genesis bikes, so it was easy to make a proper choice. I had superb service from the staff; he gave me as much time and attention as I needed with no rush at all. The member of staff knew his stuff and made sure I came away with what I needed and nothing that I didn't need. I'll definitely use the shop again when I'm in the area (I… Read Full Review

Report this review
★★★★★

“Genisis Equilbrium 20 Frame”

Written on: 02/05/2014 by Windslore (1 review written)

Fantastic service, always kept in the loop even when I had to ammend the order. Frame came with a free m-part headset and Cycle Gear had actually installed it for me, certainly was not expecting that! No hesitation in using Cycle Gear again. Thanks to the team. John… Read Full Review

Report this review
★★★★★

“Landed a bargain”

Written on: 01/05/2014 by AzariaManning296 (1 review written)

Received my x display Genesis road bike at a bargain price. Absolutely gorgeous bike, and not a mark on it. Been out on it every day- just what I needed to rekindle a 20 year love of cycling that had become stale over the past 5 months. Back on it :) … Read Full Review

Report this review
★★★★★

“Above and Beyond”

Written on: 20/04/2014 by JazlynnZimmerman (1 review written)

After agreeing to buy an ex demo bike through the cycle to work scheme, they agreed to hold the bike whilst I got things sorted. I was disappointed when I received an email to tell me that there had been a problem with the bike and it was no longer available however they told if it was ok with me they would upgrade me to this years model at no extra charge. A brand new bike..... Errrrm go on then. Simply the best customer service I have ever received. Well done guys… Read Full Review

Report this review
★★★★★

“Thule Chariot accessories and spare parts”

Written on: 16/04/2014

I had been trying to source sme spare parts for a Thule Chariot child bike trailer (or a Multi Finction Child Carrier as Thule call them). I initially ordered two accessories (infant support and an additional bike hitch bracket) which were easy to find on the web pages, but needed some replacement parts. I called Uk Bikes Depot to discuss what I needed, they took the time to confirm with the supplier that the parts would fit the model and year of the trailer I have. I ordered the parts on… Read Full Review

Report this review
★★★★★

“Excellent Service”

Written on: 30/03/2014 by STURTY (1 review written)

I am so pleased I chose to purchase my daughters ridgeback cherry mountain bike from Cycle Gear. Not only were they the cheapest I could find on the internet but they also had free delivery as well. The bike was ordered on wednesday evening and I really wanted it by saturday if possible, So put this down on the request with delivery instructions, Not thinking I had any chance on free post. They sent it next day delivery for free. So had the bike friday morning. The bike was well boxed and… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 23/03/2014 by 293Kinney (1 review written)

Thanks for all your help and advice. The bike arrived yesterday and was just what I was looking for… Read Full Review

Report this review
★★★★★

“Great service, awesome price!!”

Written on: 13/03/2014 by Lossless (1 review written)

Bought a Saracen Kili Elite and have to say it's an amazing mountain bike. However, I did have an issue with the bottom bracket (developed a clicking nose the second ride in) and the brakes were sticking. I contacted the shop and spoke to a dude named Nathan, instantly knew what was wrong with the brakes (which resolved the problem instantly) and suggested a few things to try out with the crankset - unfortunately this did not resolve the problem - I contacted Nathan again and after explaining… Read Full Review

Report this review
★★★★★

“Very helpful, extremely quick delivery and very happy...”

Written on: 11/03/2014 by Daleycu1 (1 review written)

Dealt with my quires very swiftly via e-mail and on the phone. Very happy with the bike and very happy how quickly it arrived… Read Full Review

Report this review
overview