Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★☆
4.5 / 5
373
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Cycle Gear UKBikes Depot - www.ukbikesdepot.com - Ask a question now

Media Gallery for Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Great Selection and Service”

Written on: 21/04/2016

I ordered a Genesis Croix de Fer from UKBikesDepot.com a few weeks ago and aside from one small mistake which they quickly made right, I was very pleased with the transaction. Will definitely be ordering from them again. I live in outside of the UK and ended up ordering from them because they had decent prices on international shipping and the Genesis Croix de Fer 20 in stock in my size. Purchasing on their site was easy and it's nice that you can check in to see the progress of your order… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 17/04/2016 by 180Salazar (1 review written)

Ordered bike Monday and you could track the bike all the way through the process . It came that Friday and was assembled and used that day . We brought the Saracen tufftrax and do far really happy with it only negative is the Handel bars are a little wide for a young tennager… Read Full Review

Report this review
★☆☆☆☆

“Rubbish service,”

Written on: 14/04/2016 by TiannaCrowley445 (1 review written)

Was looking for quite a while for a £1500 specific bike rang around to find a size 53cm nowhere had them in stock all sold out, apart from these guys they had some, hurray finally found my dream bike well not for long, the guy on the phone said yes got them in stock so I arrange the 0% finance all ok, i got a 10% off code and put that it payed for next day delivery so the next day gets a call of the shop saying from me putting the phone down to ordering the bike they have now all sold out and… Read Full Review

Ukbikes2010's Comment

Written on: 18/04/2016

Hi TiannaCrowley445,

That is honestly what happened. We are very sorry that it did happen.

Its nothing to do with the 10% off. If you look around there are vouchers floating around for even more off. We also offer 15% of the value of the bike back in free goods.

Thanks,
Staff @ cycle gear - ukbikesdepot.com

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Online "Local" Shop Service ”

Written on: 05/04/2016 by AdrianP2016 (1 review written)

Genuine local bike shop service comes online. Easy to talk to a person rather than rely on public forum style questions and answers. Good communication updates on my order and excellent price. Fast delivery. Don't doubt their discounted prices, browse their shop and snap up a bargain (N+1). … Read Full Review

Report this review
★★☆☆☆

“Very disappointing.”

Written on: 24/03/2016

Ordered a frame from these which I got very quickly so I decided to order the components from them too as they was competitive with their pricing. I ordered a groupset, headset and stem to start which took over a week to arrive and when I checked the contents they had sent me the wrong front mech, the wrong bottom bracket and there was no crankset. Now, seeing as I had bought the frameset from them you would have thought they would have got this right. Had to wait another week for the right… Read Full Review

Report this review
★★★★★

“First time buying on-line”

Written on: 18/03/2016

I was very pleased with the service I had from Cycle Gear. When I phoned up with a question the person was helpful. The bike arrived within three days, in perfect condition and fully lived up to my expectations. Would certainly recommend to anyone else. Only a tiny little fault with one of the cables, which I was able to sort out myself… Read Full Review

Report this review
★★★★★

“Fantastic service and brilliant quality ”

Written on: 14/03/2016 by Sausagelegs73 (1 review written)

Ordered a wheel build on my Hope Evo Pro 2 hubs. Was recommended mavic en821 full ust rims, with dt competition spokes. The build quality was first class built by their mechanic Chaz. On the first ride I was expecting pings from the spokes but their wasn't any. Iasked why they didn't ping and they told me that they destress the wheels 3 times and then retweak them each time for a stronger wheel = very impressive. I've punished the wheels since and they run as true as when I collected them… Read Full Review

Report this review
★★★☆☆

“OK”

Written on: 11/03/2016 by GaelCooper (1 review written)

Staff helpful when I enquired about a bike. Advised to buy a bike smaller than the one i did and glad I did not take the advice as it would have been too small. I bought the Ridgeback Speed Open frame hybrid. The bike described the seat as a comfort seat which it is not. Left me with an extremely sore rear after just an hour of cycling. The description is very deceiving. Asked if I could swap for a different seat and was told I had to pay another £30. Not impressed after already paying… Read Full Review

Report this review
★★★★★

“cycle gear rocks”

Written on: 08/03/2016 by Abel1960 (1 review written)

Thanks for the great friendly and informative service. I was only buying an ex display last year model at a cut down price; but you couldn't have been more helpful. Phone service was great offering add on bits I wanted, fixed by yourselves, and info on how to add to an on line order even though the extra wasn't in the on-line catalogue. Thanks also for upgrading the saddle as the ordered model was out of stock - as it was a birthday gift this was great. The bike has gone down an absolute… Read Full Review

Report this review
★★★★★

“Good service”

Written on: 05/03/2016 by Olif (1 review written)

Bought online. Very helpful when I also called. Really like the Loki I bike too… Read Full Review

Report this review
★★★★★

“First rate”

Written on: 05/03/2016 by CortezAlmeida487 (1 review written)

Excellent service. Arrived on specified day; in time for. Son's birthday. Very pleased… Read Full Review

Report this review
★★★★☆

“new bike purchase”

Written on: 03/03/2016 by amitchell36 (1 review written)

First online bike purchase and I'm happy with the service. Great price especially since they matched another web site. Slight issue with an out of true wheel but after a few emails they offered to reimburse me the cost for a local shop to true it up. Bike was dispatched quickly and well packaged. Emails were polite and professional. Overall I'm very happy and would buy again. I think Yodel may have knocked the wheel as the box was covered in Yodel parcel tape and in a bitnof a state but… Read Full Review

Report this review
★★★★★

“Great shop and great people”

Written on: 29/02/2016 by Ralstonpi234 (1 review written)

Great shop with loads of great deals and bargains, People at the shop are very helpful and would definitely recommend and buy there again Thank you cycle gear… Read Full Review

Report this review
★★★★★

“Excellent customer service ”

Written on: 21/02/2016 by TuckerHancock (1 review written)

Found it very easy to navigate website and order my new mountain bike & accessories. The customer service was excellent. I recieved regular email updates on the progress of my order. I would definitely use/recommend this company to friends and family… Read Full Review

Report this review
★★★★★

“great bike at a great price”

Written on: 20/02/2016 by seatleon100 (1 review written)

After a lot of searching I decided on the Ridgeback Velocity. By ordering an demo I was able to get this at the same price as am much lower spec biked. Arrived the next day. Brilliant condition and I can't spot any damage. Looks brand new… Read Full Review

Report this review
★★★★★

“Pro stealth bars and stem”

Written on: 20/02/2016 by 7Gallegos (1 review written)

Having looked on the Internet for some Pro stealth carbon bars and stem it was refreshing to see the items available at a local bike shop and not from one of the big 4 internet shops. The added bonus was that they were at a great price, a lot cheaper than anywhere else. They were delivered in 3 days and will look great on my new bike build. Thanks… Read Full Review

Report this review
★★★☆☆

“Right conclusion after several more Mail a month after...”

Written on: 18/02/2016 by 303McMahon (1 review written)

Right conclusion after several more Mail a month after the order. It seems to me unfortunate that when viewing your site the desired product in stock is declared when it took over a month for you to get this product to Thulle. It would also have been better if you don't charged on myaccount the day of the order! You're not the only ones to give no stock information update !! … Read Full Review

Report this review
★★★★★

“MADISON Addict Waterproof Jacket”

Written on: 16/02/2016 by BigMitch41 (1 review written)

Hadn't really heard much about ukbikesdepot before but after finding the jacket I wanted at a superb price online with them I searched the web for a bit more info on the company. The reviewcentre gave me the confidence to go ahead and make the order and I'm glad I did! The jacket arrived in a couple of days in perfect condition as i already said at a brilliant price. The jacket itself is quality and lives up to the online reviews, if your into all mountain/enduro mtb riding in the UK this is… Read Full Review

Report this review
★★★★★

“Absolutely outstanding service”

Written on: 16/02/2016 by Keencyclist2 (1 review written)

I ordered an ex display Saracen Escape at 3 pm on a Monday and had my bike delivered free to my home by 11.30 the very next day!! The bike was very well packaged and easy to assemble. I find it hard to believe that this bike is not absolulely brand new......I had to look very hard to find the minute scratches that it said on the website that were on this bike. They are of no consequence whatsoever and would not have been an issue if I had been paying full price for this bike. Fantastic service… Read Full Review

Report this review
★★★★★

“Fantastic service at a great price”

Written on: 14/02/2016

I ordered a Ridgeback Advance 4.0 road bike on a Friday and it was delivered the next day!!! The price I paid was unbeatable anywhere else and I am extremely pleased with the bike and the service for this company. I really can't recommend them highly enough… Read Full Review

Report this review
overview