Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
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★★☆☆☆

“Delivery of a bIcycle”

Written on: by thomasaquinas (1 review written)

Disappointed at the late delivery of the bike. I asked for it to be delivered before or on the date of my son's Birthday, however it was a day late… Read Full Review

Ukbikesdepot's Response to thomasaquinas's Review

Written on:

Hi,

Thanks for your review, unfortunately we cannot find an order under that name.

If you would like to email us one of our staff would be more than happy to help.

Thanks,
Staff @ ukbikesdepot

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★★☆☆☆

“Disappointed!”

Written on: by Teaandcakey (1 review written)

Ordered a ridgeback MX16 a week ago for my son's birthday tomorrow and it still hasn't arrived. I contacted the shop as no emails received to say it has even been dispatched. The short, sharp reply I got was that it will be delivered tomorrow. I have always had ridgebacks for my son and can't fault them-this is a review about the service and not the bike as I still haven't received it. I have always ordered them on line and received prompt delivery, this is the first time I have used this… Read Full Review

Ukbikesdepot's Response to Teaandcakey's Review

Written on:

Hi Teaandcakey,

Thanks for the review.

We have looked into this for you and cant find an MX16 that left later than we quote, if you feel we have mislead you or let you down we would be more than welcome to discuss this further. Just email someone in the office or call.

We do say give us up to 5 working days from your order for us to prep the bike and ship it. Once it has left its delivered on a 24 hour service. This is quoted on the website. It also states at busy periods it make take a day or two longer at busy times.

This is why we offer a premium delivery service of next day, 48 hours, Saturday, before 9am, before 10am, before 12 midday and before 9/10/12 Saturday service. We ask buyers to use these if they need to bike in a hurry. They start at £9.99 which we think is reasonable. This is to avoid disappointment.

We are sorry that you felt our email reply was short and sharp but we aim to get to the point in our emails. This is to make things clear and concise. We will look into how we can make our emails less sharp and slightly longer.

We do admit we are having a few on going issues with our emails getting to customers who are using Hotmail etc. We also ask customers, if they can, use a different email so we know its going through.

Thanks,
Staff @ ukbikesdepot.com

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Teaandcakey's reply to Ukbikesdepot's Comment

Written on:

I didn't send an email-I contacted the shop by phone and got a short, sharp response from the person I spoke to. He didn't advise me of any of the above information you have just given me about delivery times etc. I also see from previous reviews I am not the only person with this issue. When the bike did arrive it also wasn't the one in the picture-my son wanted the silver one with green writing, whilst I appreciate the one you sent might be the newer model I could have brought that one in the shop down the road from me who didn't have the one you pictured, hence the reason ordering from yourselves. As it was for his birthday and the time taken to get it in the first place I am not about to send it all back to wait for another one.

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★★★★★

“Trustworthy Store”

Written on: by TheWalkingDead (1 review written)

Ordered an Ridgeback MX16 form Cycle Gear and a week later it hadn't arrived. Emailed support and they shipped the bike on a next day courier (TNT). Correspondence was very courteous. Bike was packed well in an MX24 box and was mostly already set-up, just had to put on the pedals and tighten handlebars. Bike is fantastic and as a bonus it is the 2016 model and not the 2015 model I originally ordered. Recommended. … Read Full Review

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★★★★★

“Brilliant service, excellent bike very impressed”

Written on: by Pickles7687 (1 review written)

Ordered a Genesis cross bike on line, when it arrived there was a minor problem which was no fault of the shop, a call to The shop sorted it out promptly and a replacement arrived within 2 days. The bike is fantastic and at a very very good price, I've already recommended to friends who are looking at buying the same bike. Thanks for all your help I'll definately be a returning customer … Read Full Review

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★★★★★

“Awesome customer service!”

Written on:

After looking around to purchase a bike I found this store near Yorkshire in U.K. and wondered if it was possible to have a bike shipped to U.S.A. so I started asking questions via e-mail to the staff at Cycle Gear UKBikes Depot and sure enough, they started to respond to me in the most professional manner aand quick, that really helped me to make a decision so soon started to compare two of my favorite brands Saracen VS Cube, I was taking too long to decide so my wife made the purchase for me… Read Full Review

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★★★★★

“FANTASTIC CUSTOMER SERVICE”

Written on: by 197Malone (1 review written)

Bike arrived on time, found a problem with the bike after one week, Phoned up and talked to one of the team, very helpful, it seemed that no problem was to big, very friendly FANTASTIC CUSTOMER SERVICE Would recommend… Read Full Review

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★★★★★

“Good service, but do phone if the online progress...”

Written on: by Petersoner442 (1 review written)

A few hiccups at first, the bike I ordered, and showing as 'in stock', wasn't. Apparently I was ordering when stocks of 2015 bikes were nearly exhausted and before 2016 bikes are due for delivery. The information and status of the online order processing was initially unhelpful and it took an enquiring phone call to kick start progress. However on the phone the staff were helpful and knowledgable, and found an alternative that was in stock. The 'new' bike was built, well packed, and delivered… Read Full Review

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★★★★★

“on time and as described, reasonably priced”

Written on: by MarcoMcMillan (1 review written)

mail ordered a bike; arrived promptly at the parcelforce depot, but they weren't able to deliver in time windows so I had to go to the depot to pick it up. excellent set of wheels, as described… Read Full Review

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★★★★☆

“advice,price,delivery”

Written on: by gazwagon (1 review written)

Saw a Genesis Equilibrium ltd at a grew price. Unsure of size but called the shop and was advised a 54cm would be the right one. Used the finance option which was quick and easy and requested Saturday delivery. Bike duly arrived well packaged. Think it took longer to take the packaging off than putting the bike together. Bike was a perfect fit and I'm blown away on how good the ride is. After ordering elsewhere online perhaps including a small hex key set may be an idea?… Read Full Review

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★★★★★

“FANTASTIC”

Written on: by Tinkerbellshell (1 review written)

Ordered on Tuesday, despatched Friday and would have been delivered Monday if the Parcel carrier hadn't messed up and lost it, but, got it Tuesday. Ridgeback MX200, brilliant starter bike and great fun, the price was unbelievable too, cannot fault the service, the price or the bike. Highly Recommended… Read Full Review

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★★★★★

“Fantastic Service, Best price”

Written on: by Dayanaran461 (1 review written)

Bought the Genesis Volant 20 on the Monday, got it delivered the following Wednesday. Very well packed and partially assembled. It didn't take me long to get on the road. … Read Full Review

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★★★★☆

“Very happy in the end!”

Written on: by AndrewMessy (1 review written)

I initially ordered a Cube Attention SL 29 but due to the remaining model in stock being damaged I was told it was unavailable. As a solution I was offered an upgrade to the Cube LTD Pro for an additional cost of £50. I was happy to pay this extra charge as the price difference between the two models is typically circa £200. All in all I was happy with the service, more communication from Cycle Gear would have been appreciated but can't complain with the service I received. Very happy with… Read Full Review

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★☆☆☆☆

“Delivered late, no assembly instructions and no tools”

Written on: by MarkG123123 (1 review written)

Paid for next day delivery but alias bike was not delivered. Called the company (they never called me to explain) and they agreed mistake so refunded cost of next day delivery. When the bikes did arrive there was no instructions how to assembly (outside of a general bike user guide) and no tools supplied to assemble it. I ordered the bikes for a holiday with my children, given delays in getting the bikes and unable to build it when they eventually did arrive, I'm now out of time. Tomorrow… Read Full Review

Ukbikesdepot's Response to MarkG123123's Review

Written on:

Hi Mark G,

We are struggling to find an order related to the name Mark G.

If you drop us an email I'm sure we can clear things up for you.

Thanks,
Cycle Gear

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★★★★★

“Great service. Great Price”

Written on: by Jaidyn252 (1 review written)

Attracted by the price on a a newer Genesis Core. Swift workshop visit and delivery. Bike has arrived ahead of time. Exceptionally well packed to prevent any knocks or chips in transit. Would thoroughly recommend if you know what you are looking for. Have yet to get out on it but all looks in good order… Read Full Review

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★★★★★

“Great service ”

Written on: by POPPYGUN (1 review written)

bourght a genesis croix de fer 20 at 12.30 monday on website paid the extra for 24 hour delivery and got it tuesday at about 12.30 great service great bike would recomend to family and friends and at the best price i could find on web.What more could you ask. Also rang shop who answered all my questions. thanks… Read Full Review

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★★★★★

“Again superb service”

Written on: by lizbh (2 reviews written)

Once again I received absolutely fantastic service. The staff member on the phone was really helpful in finding the right bike for my nine year old daughter. I phoned on the Tuesday and explained that it was my daughters' birthday on the Thursday. He kindly said they'd try to get it to me for the Friday rather than the Monday. As it turned out it arrived on the Thursday; so we (and especially our daughter) were thrilled. This is the fourth bike we've bought from bikesdepot and would always… Read Full Review

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★★★★★

“Above and beyond”

Written on: by GuySkelton (1 review written)

Having initially tried to buy a Genesis Volare 20 the team at UK Bikes Depot were plagued with stock and supplier issues. Throughout the issues they kept me informed and went above and beyond to make sure I got the bike I wanted. They even went so far as to upgrade me at a discounted price to apologise for the issues (and arranged a free Saturday delivery). This is much further than any other bike shop has ever gone for me and it has ensured that I'll be returning when I (inevitably) want a new… Read Full Review

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★★★★★

“Faultless service”

Written on: by Bikeybike (1 review written)

I found UK Bikes Depot while searching for the best price for a new bike. They had the bike i wanted in stock and were offering the best deal around especially with the free kit. The web site was very easy to navigate and order from. I was able to check on the progress of the bike and notified when it had been dispatched. Delivery was next day after being dispatched. Over all the bike arrived with-in one week of ordering and was well packaged and free from any damage. After minor assembly i… Read Full Review

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★★★★★

“Great Value and Great Service”

Written on: by AdrianBerkshire (1 review written)

I ordered a 2014 Genesis Day One from UKBikes Depot at 8.pm on a Thursday evening and picked up from my local courier depot on the Saturday having tracked it through the courier system. The bike was in excellent condition, partially assembled and well packed and at a substantially lower price than any other retailer. A couple of cable retaining clips had gone astray in delivery. These were despatched to me immediately when I contacted the company and were with me within 2 days. Overall an… Read Full Review

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★★★★★

“Tour de Fer”

Written on: by DexPanthenol (1 review written)

I ordered a Genesis Tour de Fer in January.I bought it unseen but relied heavily on information provided by the lady at CG. Had to wait until March for delivery due to production delays at Genesis.I was told this at the time of purchase and I was kept informed by the staff at CG throughout. In fact the bike arrived earlier than expected and was expertly prepared by CG. Just taken it in for first cable adjustment done free of charge and at my convenience. Very pleased with the bike and very… Read Full Review

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