Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
296
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Cycle Gear UKBikes Depot - www.ukbikesdepot.com - Ask a question now

Media Gallery for Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Superb sevice”

Written on: 10/02/2015 by clbirkett (1 review written)

After being let down twice by another on line cycle shop, a phone call to Cycle Gear sorted it out, one Ridgeback cycle for the same price as the first shop, friendly and courteous staff eager to help out, I will definitely use Cycle Gear again… Read Full Review

Report this review
★★★★☆

“Ordered a ridgeback speed picked it up next day worth...”

Written on: 07/02/2015 by johnfromlytham (1 review written)

Ordered a ridgeback speed picked it up next day worth the 100 mile trip saved £130… Read Full Review

Report this review
★☆☆☆☆

“Disappointing.”

Written on: 04/02/2015 by AndyHebdenBridge (1 review written)

Ordered a bike rack monday over the phone and was told it'd be available to pick up instore wednesday. Called in this afternoon before 5pm and it hadn't arrived...no explanation and couldn't confirm when it would arrive. So much for trying to supoort loval businesses...now ordered on Amazon, cost less and guaranteed next day delivery before 1pm… Read Full Review

Report this review
★★★★★

“Best price for cube 240”

Written on: 16/01/2015 by MJK1028 (1 review written)

After a lot of research looking for the right bike for my 8 year old, I found the Cube 240 £50 cheaper than anyone else. I phoned to ask a few question and found them to be helpful and friendly and then I had the bike within a week. Gears and breaks were all set up perfectly, it was just a matter of popping the handlebars, front wheel and pedals on, and it was ready to go. All in all, a fantastic bike at a fantastic price - would recommend… Read Full Review

Report this review
★★★★☆

“Happy at last.”

Written on: 11/01/2015 by Nathan475 (1 review written)

I bought a Saracen mantra pro back in September. On its maiden flight the back wheel came off and continued to do so each time I rode it. It was returned to cycle gear in Halifax. Had some major issues with cycle gear since then and at times I felt like really losing it with them. However just this weekend I returned with my bike and a young lad looked at it and dealt with it properly. He was a credit to the store and defused a situation with charm and professionalism. I would recommend cycle… Read Full Review

Report this review
★☆☆☆☆

“Compete waste of time and money ”

Written on: 09/01/2015 by Chrisdddavis (1 review written)

I recently took my mountain bike, to cycle gear Halifax for a break service. After a week I finally recived a call informing me my bike was ready for collection. Upon test ride it became clear that it was practically unrideable and also unsafe. When I expressesed my concerns to the staff, I was told it was perfectly exepitable, regardless of the fact the brakes did not work. I found the staff surly and utterly useless! Don't waste your time and money… Read Full Review

Ukbikesdepot's Response to Chrisdddavis's Review

Written on: 11/01/2015

Hi,

I believe you were called prior to collection and kept informed during the repair process?

The bike was tested for braking and you were told the new pads would normally bed in after a couple of rides to improve performance and if not satisfied to bring it back also you were advised you may need the other rotor replacing as it is scored.

All our mechanics are Cytech trained(the industry standard) so are qualified to advise you, perhaps if you had not adopted such an aggressive attitude you may have had a better experience, and talking down to the staff calling them "some kid". Also taking three members of staff as you were acting aggressive towards us.

Please return the bike so we can advise how to proceed.

Thanks
Cycle Gear

Reply to this comment
Report this review Read 1 Comment
★★★★★

“good price and service”

Written on: 09/01/2015 by jrbeck (1 review written)

I noticed a very heavily discounted frame at this retailer, did a bit of research and found there had been problems and a recall. I sent them an enquiry looking for reassurances about whether these had been addressed, warranty and sizing. The reply was prompt and comprehensive, I then ordered the frame and received it in two days. Will use again and recommend… Read Full Review

Report this review
★★★★★

“Superb retailer, highly recommended”

Written on: 08/01/2015 by Crossob249 (1 review written)

I sent an email to Cycle Gear, UK Bikes Depot querying Christmas delivery as I'd missed the last guaranteed delivery date cut off point. I got an immediate reply offering to send the item by Royal Mail Next Day Delivery. To be honest, I didn't hold out much hope of getting it, but as promised it arrived the next day. Sadly the jacket didn't fit (my son must have grown overnight!) so I returned it, and as promised, got an exchange the very next day. Fantastic service, highly recommended… Read Full Review

Report this review
★★★★★

“Great prices and service”

Written on: 07/01/2015 by sp410001 (1 review written)

Very keenly priced and very helpful and polite replacing missing part… Read Full Review

Report this review
★★★★★

“Super Service”

Written on: 07/01/2015 by Keating420 (1 review written)

Hi  Everyone at Cycle Gear / Ukbikesdepot Telephoned 7 days ago to check stock for a Whyte 905 mountain bike - spoke with a man who was very helpful - then placed order online - very good website and easy to order. Received confirmation email instantly with tracking status for the company - this allows you to see what stage it's at during bike build, courier etc... without the need to telephone. Once the bike is built and handed to courier you receive a link from courier company to… Read Full Review

Report this review
★★★★★

“Xmas pressies”

Written on: 23/12/2014 by Strangelybrown (1 review written)

Ordered bike after seeing the really good price. Delivered as stated. Very helpful when I called about delivery and answered email query within minutes. Can't recommend highly enough, real pleasure to deal with… Read Full Review

Report this review
★★★★★

“One pleased customer”

Written on: 16/12/2014 by 110Coughlin (1 review written)

Ordered a bike from here for my nephew last weekend. Upon ordering was informed that the bike would be dispatched in 5 working days. On the 5th working day was provided with a TNT link via e-mail so that I could track delivery and was also offered some helpful advice on receiving packaging if it appeared to be damaged. Bike looks great and came with a checklist which somebody had clearly completed before sending. I have been very impressed with the service provided at this busy time of year and… Read Full Review

Report this review
★★★★★

“Great bike at a great price”

Written on: 08/12/2014 by moonsister (1 review written)

I found my daughters bike on this website for £25 less than other places. Ordering was straightforward and it took about a week to arrive which I was happy with. When I called to check arrival date I got straight through and got an immediate answer. Very pleased. Thanks… Read Full Review

Report this review
★★★★★

“Very good service, very good price”

Written on: 05/12/2014 by Howard136 (1 review written)

Brought a lovely little bike for my daughter from them. Price was very competitive and service second to none. Excellent email notification on despatch with the tracking, and arrived next working day. Can't wait to see daughters face on Xmas day… Read Full Review

Report this review
★★★★★

“Great service.”

Written on: 21/11/2014 by llPike423 (1 review written)

Bike for my grandson arrived Thursday morning about 8.15am,ordered on the Monday about 9.30pm,very well packaged,no problems,great service… Read Full Review

Report this review
★★★★★

“Quick Service, Great Price :-)”

Written on: 13/11/2014 by MartinIFS (1 review written)

Online order of Madison Jacket in sale £50 off :-) Good communication keeping my informed via email of order progress. Would definitely recommend to others. Thanks… Read Full Review

Report this review
★★★★★

“fast & friendly”

Written on: 13/11/2014 by Goodeer1982 (1 review written)

Good communication, fast reply to emails, best price I could find for bike, all arrived in perfect condition. Great service, cheers… Read Full Review

Report this review
★★★★★

“2 New Bikes”

Written on: 08/11/2014 by Yasminn97 (1 review written)

Bought 2 bikes, one of which was an ex-display model. Both bikes arrived within 2 days of placing the order and were already pre-assembled (just need to straighten the handlebars and put on the pedals). Prices were great, particularly for the ex-display model which only has a small insignificant missing part that was on the description. Overall great service and price… Read Full Review

Report this review
★★★★★

“Wonderful Service”

Written on: 31/10/2014 by SuEvans (1 review written)

I saved £130 on the bike! Yes it does have a couple of very small scratches but you know that you are buying ex-display. The bike arrived in super-fast time and the aftercare service is super, really friendly staff. Would recommend them 100% to all my friends and family, I wish I had found this company sooner!… Read Full Review

Report this review
★★★★☆

“re new bike ”

Written on: 30/10/2014 by russelledwa (1 review written)

great bike great price delivered when said happy with small scratches alas came with a punctured rear wheel still these things happen overall pleased… Read Full Review

Report this review
overview