Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
296
89.2% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Cycle Gear UKBikes Depot - www.ukbikesdepot.com - Ask a question now

Media Gallery for Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Cycle Gear UKBikes Depot - www.ukbikesdepot.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★☆☆

“Genesis Equilibrium 10 - 2012 model Shimano Tiagra 10...”

Written on: 19/12/2012 by jlumley100 (1 review written)

I ve just bought a Genesis Equilibrium 10 with Tiagra 10 speed compact chainset and gears from ukbikesdepot.com. The bicycle wasn't well set up, the front derailleur wouldn't change up to top gear and banged off the crank and the rear derailleur was out of adjustment and skipped gears. The brakes are set too tight to the rims and had to also be adjusted by another local cycle shop. ukbikesdepot.com delivered the narrow width fitting instead of the wide width fitting of Shimano M088 shoes… Read Full Review

Report this review
★★★★★

“Perfect!”

Written on: 01/12/2012 by Rork_Neimad (1 review written)

Very good communication. Had questions about a bike's stock status and then, after receiving it, about the bike itself, and got fast and useful replies every time. Also got a free Garmin Edge 500 which was part of an offer that started after I had ordered my bike. Very pleased with Cycle Gear!… Read Full Review

Report this review
★★★★★

“Superb service, super prices”

Written on: 16/11/2012

Never having heard of UKbikesDepot before i placed my order not knowing what i was letting myself in for, sometimes we stick to well known companies for fear of fraudulent traders ripping us off. Well, there was nothing to worry about with UKbikesDepot as they proved more information regarding delivery times than any other company that i have purchased from. They were able to provide me with accurate tracking of my parcel through Parcel Force and the cost of postage was the most competitive by… Read Full Review

Report this review
★★★★★

“Brilliant”

Written on: 15/11/2012

Ordered a 2012 bike and got given a free upgrade to the 2013 bike worth a LOT more. Couldn't have been happier… Read Full Review

Report this review
★★★★★

“Saracen Kili Flyer cromo”

Written on: 30/10/2012

Fantastic frame delivered quickly and with no problems will buy from again thank you… Read Full Review

Report this review
★★★★★

“Ridgeback Velocity 19"”

Written on: 26/10/2012 by jsychris (1 review written)

I was very impressed by the service you provided in both the building of and delivery of my new bike. You can say that I am a truly satisfied customer!… Read Full Review

Report this review
★★★★★

“Buy from ukbikesdepot with confidence!”

Written on: 24/10/2012 by ThomBish (1 review written)

What can I say but thank you to ukbikesdepot for providing an unbeatable service. The bike I bought arrived in impressive time, was the best deal online saving me hundreds of pounds and was everything described on the website and more. Due to the manufacturers error in packaging - NOT ukbikesdepot - the front mudguard needed replacing. ukbikesdepot sent me a replacement along with a rear mudguard to match FREE of charge no questions asked. They arrived again in impressive time. BUY FROM… Read Full Review

Report this review
★★★★★

“Very positive experience”

Written on: 13/10/2012

I ordered a bike to Finland, this shop was recommended by fellow riders and I will pass on those recommendations. And as a plus, my bike was fitted with fenders that I know took some extra work. There were also nice discounts on related products. … Read Full Review

Report this review
★★★★★

“First Class Service.”

Written on: 11/10/2012

As it say's in the title, Good price, very quick processing of order and diapatch. Goods exactly as ordered, very pleased… Read Full Review

Report this review
★★★★★

“Tifosi Tyrant Sunglasses”

Written on: 07/10/2012

Excellent customer service from ukbikesdepot. I selected required product from the site and then had the option to check out with Paypal which is always the easiest option Ordered a pair of Sunglasses at 15:10. I then received an e-mail confirming despatch of goods at 16:00. Goods arrived the following morning by recorded delivery at 10:00hrs. Now that’s the way to deliver to your customers. Item was cheapest i could find anywhere on UK websites and postage charges were spot on - £2.00… Read Full Review

Report this review
★★★★★

“Croix De Fer”

Written on: 03/10/2012

Bought the new 2013 Genesis Croix De Fer thinking it would be a back order but no 36 hours later the bike turned up at my works address (delivery address) fully set up. All i had to do was stick the front wheel and pedals in and away i went. Very very happy with service and bike… Read Full Review

Report this review
★★☆☆☆

“Ridgeback Panorama - DH19 wheel issue”

Written on: 01/10/2012 by Paul_Howarth (1 review written)

Good price, but poor phone manner when I requested delivery to my work address rather than collect (which I couldn't manage at that point). Bought the bike shortly before a trip across Europe to Istanbul (which the bike is designed for). The bike arrived in good condition and was assembled without problems. Issues with the rear wheel after just over a week on the road. Cracks in rim developed after less than 1300 miles and whilst in the middle of Serbian countryside. Eventually a replacement… Read Full Review

Report this review
★★★★★

“Excellent Value Ridgeback MX6”

Written on: 21/09/2012

I bought a 17" Ridgeback MX6 at a (really) great price. There was a minor issue with my order due to PayPal messing around, but it was easily sorted out once I phoned Cycle Gear. I phoned a couple of times and spoke to Steve & another person, who's name I didn't get, and both were polite and helpful; Steve sent me an additional email to confirm that the order was OK once they had processed it. I selected the 24 hour delivery option and the bike arrived at lunch the next day, which is pretty… Read Full Review

Report this review
★★★☆☆

“Sent me the wrong item”

Written on: 18/09/2012

They sent me the wrong item. I couldn't send them back because I needed them for my cycling holiday. A bit irritating as I looked high and low for these undershorts, I could have bought the bamboo ones anywhere! I'm sure they'll be fine though. On a positive note, the item arrived very quickly… Read Full Review

Report this review
★☆☆☆☆

“Arrived in a battered box, plus bend disc and wheel.”

Written on: 13/09/2012

Arrived in a batter box. Build the bike and the front wheel was buckled quite badly. The front disc is also buckled and keeps knocking against the brake pads while the aforementioned buckled wheel is spinning. After many hours trying to true the wheel and replacing the buckled disc I find the chain keeps slipping even after an hour or so setting up the gears. Not happy at all with the condition of the supposedly new bike when it arrived… Read Full Review

Report this review
★★★★★

“The place to go for a new bike!!!”

Written on: 07/09/2012 by KBoa (1 review written)

I was looking for a quality bike with gears for my 7yr old son,& happened to find this site by chance (sorry, had never heard of you before), and found the Probike Wolf. Not actually being able to 'see' the bike, I called the site number (which was NOT a premium number as many of them are), and spoke to a member of staff,who was very helpful, friendly & informative - so I was more than happy to place the order. The fact that they will ship the bike to you 99% put together, at no extra cost… Read Full Review

Report this review
★★★★★

“Saracen Tufftrax 24W Girls 2012”

Written on: 06/09/2012 by davidmorris123 (2 reviews written)

Absolute fantastic bike, perfect and at the right price. Delivered on time. Very well packed. It took only ten minutes to assemble the bike. Basically handle bars , pedals and bell to mount . Tyres already inflated to correct pressure. A quick check and its ready to ride, no adjustments required. Highly recommend this bike from this seller… Read Full Review

Report this review
★★★★★

“ Ridgeback MX6 ”

Written on: 06/09/2012 by Littlejeanie (1 review written)

Bought this bike for my nephew. the shop staff were very helpful in recommending this bike. this bike cost a lot less than we could find anywhere else. my nephew was ridding his bike within an hour of us ordering it online. GREAT VALUE & GREAT SERVICE!!… Read Full Review

Report this review
★★★★★

“Top Quality Service”

Written on: 21/08/2012 by Dazz74 (1 review written)

Ordered Ridgeback 2012 Speed & lock - great quality bike, spoke to staff on phone after order placed to confirm when it would be delivered and told so I knew exactly when to wait in - very helpful staff, problem free transaction! Great price, £50 cheaper than most over suppliers… Read Full Review

Report this review
★★★★★

“Fabulous service”

Written on: 17/08/2012 by Mccauley (1 review written)

Ordered an ex display ridgeback momentum for my daughters birthday. The price was fantastic and the bike arrived in more or less pristine condition. Unfotunately the bike arrived a bit late for the day, there was a small crack on the gear casing and minus tools and one necessary part. At this point I was wishing I had gone to my local bike shop. However the company have been fantastic. I phoned re problems on the Tuesday and the replacement parts arrived on the Wednesday morning (… Read Full Review

Report this review
overview