Cycle Gear UKBikes Depot Reviews -

4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“New Mountain Bike”

Written on: 02/12/2013 by hughsie22 (1 review written)

Good helpful service. The bike had slight damage in transit (though well packed) the advisor resolved problems efficiently and pragmatically - no quibble refund of repairs by my local bike shop. It was the last 2013 Genisis and heavily discounted as the end of season and no more available anywhere! Very happy with the bike and I would recommend them… Read Full Review

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“Great price ”

Written on: 29/11/2013 by Belton114 (1 review written)

I was about to order a bmx from a local store but thought first I'd go online .stumbled across these guys and found the exact bike at a fraction of the cost .i was still a bit concerned but I need not have worried .the bike arrived in perfect order and I was able to track the order status throughout . I would highly recommend them… Read Full Review

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“Keeping informed”

Written on: 29/11/2013

Great price.Only concern was i was told i would need to sign for the item,which wasnt a problem as the seller would email me the day before(not to much of a hassle)Very luckily my wife arrived home early and the delivery was made,i than checked my emails and i was sent one telling it would be delivered the next day not much help when i have already got the item… Read Full Review

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“Great vaue and service”

Written on: 28/11/2013 by Nconsidine (1 review written)

My son had been after a ridgeback bike ever since seeing his friends one. I trawled the Internet but they were all very expensive. I then came across cycle gear and found a ridgeback rx20 with a huge £60 off of the high street price. I emailed to check if the bike came assembled and received a very prompt email back, explaining what would need to be done to the bike when it is received. I also had some other questions, so decided to call the shop. The gentleman who answered was very… Read Full Review

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“Amazing service”

Written on: 27/11/2013

Really pleased with the amazing service from UK bikes depot so pleased in fact that iv recommended them to the majority of my friends. They have an awesome amount of greatly priced products and I can only compare them to massively well known company's… Read Full Review

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Written on: 19/11/2013 by SQUIRTYMCFILTHY (1 review written)

Wanted this bike from the day it was announced by Genesis but couldnt afford it really. Amazed when i saw UK BIKE DEPOT had it on offer £600 discounted,then noticed it was available on 6mths interest free credit.Had to buy it. I wanted a different sprocket on the rear and the staff fitted the sprocket prior to despatch with no labour charge just the sprocket value. Excellent service and outstanding prices.The bike was despatched quickly by next day post free.Thanks, the bike is as good as i… Read Full Review

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“Genesis Volant 30”

Written on: 12/11/2013 by JayRitto (1 review written)

This is a Fantastic bike. Great spec, rides beautifully, very stiff but forgiving and the cycle gear price could not be matched. I ordered the bike and five days later it arrived. I spoke to staff at the shop twice on the phone and they were very helpful and efficient. I was amazed by the quality of the bike set up - All that was needed out of the box, was slight adjustment of the headset and very slight index of the front derailleur. Considering the bike had been packaged and shipped the… Read Full Review

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“genesis volant 10”

Written on: 07/11/2013 by jonboyw (1 review written)

bike arrived today,my god it is beautiful,it rides like a dream and is light yet sturdy,has the look of a 1970 italian bike;combined with modern shimano components;an absolute bargain.Pedals are the only element i will be changing… Read Full Review

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“Ridgeback Radium 2012”

Written on: 02/11/2013

The staff at UKBikes Depot are very prompt in replying to enquiries and I am very satisfied by the service I've received. However, my bike was delivered slightly later than what I had expected but it might have been because of the storm on Monday… Read Full Review

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“Saracen Urban Hack 2 - Unbelievable Price”

Written on: 01/11/2013 by smokey_jo (1 review written)

Similar to another reviewer was looking for this specific bike and found these guys £300 cheaper than anywhere else and they had the higher spec Urban Hack 2 on at less than the Urban Hack 2. Went in to try one for size on the Saturday and they prepped it ready for me to pick up Sunday. Great service in the shop, offered a free service after 2 weeks or whenever I was passing next. The prices on their other bikes were very competitive too. Bit difficult to park nearby but otherwise no issues… Read Full Review

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“Saracen Hack 2, Amazing price, Great service”

Written on: 23/10/2013

I was looking for a cyclocross bike to get me through the winter commuting and also some cyclocross properly, I had the minimum spec I wanted. I spent hours on google and came across the Saracen Hack 2, a further search and found it on here, but then had to phone the shop as I thought it had been a mis-calculation, due to the bike being over £300 cheaper than anywhere else. I spoke to the guys in the shop on numerous occasions, just to make sure it was what I wanted, and after some more… Read Full Review

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“Scott Scale 920.”

Written on: 18/10/2013 by ChrisWorrallo (1 review written)

Placed an order for a Scott Scale 920 on 30th September,couldnt quite believe the price so was a bit dubious!Paid extra for Saturday delivery.shouldnt have worried as come Saturday afternoon bike was delivered, and within half hour was assembled,not that there was much to assemble,just front wheel, handlebars and seat post.Spoke on the phone a couple of times and they were very helpful.Brilliant bike at superb price!! Many thanks Chris… Read Full Review

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Written on: 04/10/2013 by TommyCooperS (1 review written)

Best price I found by a mile. Read all the reviews, a lot of good and very few bad. Refreshing to get such a courteous service. Polite and professional staff. Bike arrived quickly, fairly easy to assemble, just need to put the pedals on tomorrow and away I go. Many thanks Cycle Gear… Read Full Review

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“slow service, poor response”

Written on: 27/09/2013

having ordered two Ridegback bikes which showed as being in stock on the website it took several days before we were contacted to advise that one of the bikes was not in stock. Upon checking the website it appeared that a lot of the bikes had gone out of stock since we placed the order, suggesting that the stock showing on the site was very much out of date. Upon confirming the offered replacment bike we awaited delivery. After hearing nothing for a few days again made contact with the store to… Read Full Review

Ukbikesdepot's Comment

Written on: 29/09/2013


Thanks for the review, we like bad and good and we need these to learn.

The website was out of stock due to an error on our behalf and we are sorry about, for the mistake we upgraded you to the 2014 model FOC.

We have now taken action to try and sort the issue of bikes going in and out of stock so this problem shouldn't happen anymore.

Again the poor contact should now have been sorted as new polices have been put into place to sort this issue out,

Ridgeback have themselves apologised to us for the mistake they made telling you that the bikes had been available for 9 days. This was due to an error on there new system as they have broken sectors up into different categories. This should now be rectified.

Again a problem from ridgeback that we could not control that the bikes had been labelled up from. This time we were on top on contacting you but we could not get you on the supplied number.

The issues raised should now be sorted. If you get back in touch we have procedures in place as a goodwill gesture.

Staff @ Cycle Gear -

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“Service at the speed of light”

Written on: 18/09/2013 by Otto63 (1 review written)

Ordered a new bike and paid for 48 hour delivery... it arrived the very next day even getting to my office before me. The person I spoke to on the phone was friendly and enthusiastic I will use them again for on-line bike ... even quicker than Wiggle! And the price was almost half the price of other dealers… Read Full Review

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“No complaints!”

Written on: 18/09/2013

Ordered bike Tuesday arrived Thursday! Amazing service and price would definitely buy from here again… Read Full Review

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“Great Service Received”

Written on: 17/09/2013 by JonnyGeetar (1 review written)

Best price, quick turnaround and the pleasant surprise of linked purchases, so I also received a discount on the bash hat I purchased!… Read Full Review

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“Fantastic customer service”

Written on: 13/09/2013

Hello everyone, We purchased our son's first adult bike which is a Ridgeback. We were absolutely thrilled with the price, could not find it anywhere cheaper, but most of all. I did appreciate the customer expertise which was very helpful. Thank you… Read Full Review

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“perfect transaction”

Written on: 11/09/2013 by stept (1 review written)

Really professional, I really enjoyed to order my bike to Ukbikesdepot, Incredible price discount for my genesis fortitude. I received my order after 10 days but I'm a bit far away... Pour les Français aucune hésitation, ce site est sérieux avec des prix défiant toute concurrence. … Read Full Review

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“First Class Service”

Written on: 10/09/2013

Ordered an Ex-display bicycle which was described as having chips but when bike arrived looked like a new bike and we could not find any damage. First class service and would definately use again. Only wish it was my local store… Read Full Review

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