Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.6 / 5
91% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Ordered an ex dispay frame, arrived next day, exactly...”

Written on: 09/03/2012 by derek911 (1 review written)

Ordered an ex dispay frame, arrived next day, exactly as described. Great service… Read Full Review

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★☆☆☆☆

“Slow responses, slow dispatch”

Written on: 07/03/2012 by Gusstrang (1 review written)

Having misunderstood the order delivery details I emailed the firm to find out what was happening. They did not respond to the first email but when I emailed again 5 days later they responded and said the orders were being sent out that day and the next. It is now 8 days later and I have just received an email saying the order is being despatched by next day delivery. I do not expect immediate delivery but to ignore the courtesy of replying to customer emails then lying about the despatch… Read Full Review

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★★★★☆

“Value for money, quick delivery and friendly”

Written on: 25/02/2012 by Baddevotions (1 review written)

I bought my mountain bike at a bargain price and it arrived very quickly. When it arrived I put it together but noticed there was a knocking noise coming from the front. A quick call to cycle gear resulted in a fix over the phone. I have been out on it a few times now and the left peddle is making a noise. I need to call them up again, but I am sure they will be happy to sort me out. Overall I am very happy with the price of the product, the speed of the delivery and the quality of the service… Read Full Review

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★★★★★

“2nd kids bike I bought from these in 6 months”

Written on: 24/02/2012 by tomasol02 (1 review written)

Cheapest in Uk £5 delivered in 3 days 4 status update emails in the transaction Spoke to someone on phone really friendly ge advised me to get it over web more secur (true) . Took 5 mins to order This is an honest review...... On 23 Feb 2012, at 11:25, "Cycle Gear - Ukbikesdepot.com" wrote: Thanks Tomas. Matt -----Original Message----- From: Sent: Wednesday, February 22, 2012 9:32 AM To: sales@ukbikesdepot.com Subject: Re: Your ukbikesdepot.com order is about to beRead Full Review

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★★★★★

“I've never bought a bike by post before and I was a...”

Written on: 06/02/2012 by Rosvar (1 review written)

I've never bought a bike by post before and I was a little nervous as I've always got one from a LBS. I needn't have worried, UK bike depot take great care to package your bike very well. All I had to do is put on the front wheel, attach the handle bars and the saddle. It took me about 30 mins to unpack and assemble. Only thing I needed to do was adjust the front derailleur a little as when it arrived it was rubbing the chain, but no big problem. I've used it twice ( 2 hour ride and 4 hour… Read Full Review

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★★★★★

“Fast and easy. ”

Written on: 25/01/2012 by claxxon (1 review written)

I had been searching for a particular bike and found the Cycle Gear / UK Bikes Depot web site. They had the model I wanted in the size I wanted and at a great price. I ordered the bike and it turned up on the day stated. I was pleasantly surprised at how little I had to do to put the bike together and how little time it took. Having the correct Allen keys and spanner supplied in the box with the bike was a great help. A nice, simple and efficient way to buy… Read Full Review

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★★★★★

“Faultless”

Written on: 24/01/2012

Excellent product, good service (ordered at 3pm one day, delivered by 10am the next) and competitive pricing made for a good experience all round. I will certainly be using ukbikesdepot.com again… Read Full Review

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★★★★★

“super quick delivery”

Written on: 22/01/2012

Ordering a bike for my grandson from this website was easy, and it was delivered very fast indeed. The price was very competitive too. I was very pleased with the service… Read Full Review

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★★★★★

“Very happy”

Written on: 13/01/2012

Great price, arrived next day, great product. Defiantly recommended… Read Full Review

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★☆☆☆☆

“Beware of "99% assembled" for mountain bikes”

Written on: 21/12/2011 by Jimbob71 (1 review written)

A great price to be sure. But beware of their claims that the bike is "99% assembled" and "a 10 minute job." It's not just a matter of attaching the pedals, seat and turning the lever and slipping on the front wheel. The front wheel requires partial assembly too (the release lever is in a box and need to be put in the wheel somewhere, so if you don't feel comfortable knowing how that all fits together, or how disc brakes fit together, then don't buy). Especially as the Genesis instructions… Read Full Review

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★★★★★

“Ridgeback 16" Bike ”

Written on: 27/11/2011

Great little bike, my 4 year old will be very happy! The bike is very well made and the colour (matte blue) is really impressive. Customer service from UK Bikes and their courier company was brilliant. Thanks for a smooth, easy transaction!… Read Full Review

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★☆☆☆☆

“useless web vendor”

Written on: 18/11/2011 by jimclothier (1 review written)

the only reason i used this vendor as it had the part listed as being in stock on their website. wrong. waited over two weeks continually chasing the order up- no progress volunteered from the vendor- communication appalling. the vendor then sent me the wrong product. and obviously by me contacting them was advised they could not source the correct product as it wasn't available anymore. this product is still listed as being in stock on the website. despite me returning the wrong product within… Read Full Review

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★★★★★

“couldnt ask for a better service”

Written on: 04/11/2011 by victoriawoof78 (1 review written)

I found this company on google shopping and so glad I did the bike arrived within 48hours of ordering now thats what I call service, packaging was good and the bike was wrapped well inside. Really looking forward to xmas day and seeing my son's eyes light up with this bike. Thankyou ukbikesdepot for your fast and excellent service well defo tell people about your site. :)… Read Full Review

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★★★★☆

“GREAT BUY”

Written on: 05/10/2011 by RevsBike (1 review written)

I am very satisfied with my purchase at that price and quality and also quite light I can't grumble. It was very well packaged for transit, the instructions for unpacking and construction were very clear, I was up and running in no time, a good solid bike. The only slight downside was delivery time, it said on the website (1 to 5 working days) if in stock which it said it was, ordered 24/09/11 delivered 05/10/11, but hey I'm happy so whats in a couple of days. Overall though I am well… Read Full Review

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★★★★★

“Overall excellent service A******”

Written on: 29/09/2011 by jimbob8 (1 review written)

Bought through bike scheme, which they were happy to explain, the scheme takes a few weeks to sort so not the shops fault. Picked up fully built with minor adjustments to make to suit me. They upgraded my shorts as the ones i reserved were not now in stock, so happy shopper. good friendly and informative customer care. Will recommend to others… Read Full Review

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★★★★☆

“Good service with some hickups”

Written on: 23/09/2011

I ordered a bike on internet but I received a call from customer support next day that they did not receive the money. Calling my bank it turned out that there was some mistake in entering my bank details and they cancelled the transaction. Two days later I made the transaction on the phone and this time it worked. Customer support was helpful but it took a lot of time to find out what was the problem. The bike arrived on time but the courier service could not leave at my place. It would be… Read Full Review

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★★★★☆

“Overall, a good shop to deal with”

Written on: 19/09/2011 by smitbar (1 review written)

Well priced bike, good website with friendly staff A bit of confusion about payment transaction & whether the bike was paid for in full but I have the bike and it was exactly as they described I would shop with them again… Read Full Review

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★★★★★

“Ridgeback Horizon”

Written on: 18/09/2011

Great bike, great service,quick delivery,what's not to like ?? Will definitely use again, many thanks… Read Full Review

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★★★★★

“Bike Lights”

Written on: 17/09/2011 by chrisjwhittaker (1 review written)

Excellent value for money, order took longer to process than I thought it would but once done delivery was extremely quick. Excellent product and service I would definately recommend… Read Full Review

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★★★★★

“Rave on about ridgeback bike”

Written on: 14/09/2011 by lecorbusier (2 reviews written)

I had decided on a Ridgeback MX16 for my young son. A trawl of websites revealed that UKBikesDepot were selling it at a very competitive price. I called them to confirm whether or not the bike was sold assembled. They said there were minor parts to put together but that they assembled as much as possible prior to packing. On arrival the handbar simply needed to be slotted into the shaft of the bike frame and tightened up. The bike was effectively assembled in full. The service was… Read Full Review

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