Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
301
89% of users recommend this
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★★★★★

“Fast, friendly and efficient”

Written on: 09/01/2013

The speed with which my order was despatched and a small snag resolved is impressive. I wish I could have persuaded my wife to have a similar bike. I am still waiting for that one! Full marks to everyone I spoke to, or was in contact with, I would definitely recommend the company. Even when the bike I wanted was not available the company did all it could to find me a suitable alternative and I am very pleased… Read Full Review

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★★★★★

“Fantastic value, great bike build”

Written on: 07/01/2013 by Hunter1970UK (1 review written)

Just wanted to pen a few words about the service I have received from Cycle Gear UK. I got a great deal on a 12 Kili Flyer in Titanium. The delivery was prompt, with plenty of messages to keep me up to date on order progress, and the bike was well wrapped and put together. I consider that I got a fantastic deal and would thoroughly recommend … Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 06/01/2013

I received a new bike and found it quite easy to assemble. However there was a problem with the gears and CycleGear were very helpful in talking me through what to do - although this didn't work they agreed to pay for me to get it fixed at a local dealer as I am not a mechanic. I would thoroughly recommend them as you will know that they will do everything to help you resolve the problem… Read Full Review

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★★★★★

“Ridgeback Momentum 2013 Ex-display”

Written on: 04/01/2013 by JohnBishop48 (1 review written)

I bought this bike through the Sale at a very good price. The bike was in excellent condition and had been prepared both for my use and for transit expertly. Unpacking was easy, as was assembly - I had the bike on the road within 2 hours. The bike is for both daily use and some touring. It fits my expectations very well. Given the festive season I was impressed at the speed at which it was delivered and the information on tracking the passage of the bike to my hometown. … Read Full Review

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★★★★★

“Best Service Around”

Written on: 02/01/2013 by Scottybhoy00 (1 review written)

I bought a bike for my daughters Xmas and realised it was the wrong size 5 days before Xmas day, I called up UK Bike Depot expecting the worst as it was all my own fault but they were so helpful and I had the new replacement bike with 3 days to spare!! From my own experience some websites lack the personal touch and returning anything (never mind a bike) is pretty painful but my experience of UK Bike Depot means if I am ever buying a bike again I will use them as they saved Xmas for… Read Full Review

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★★★☆☆

“Genesis Equilibrium 10 - 2012 model Shimano Tiagra 10...”

Written on: 19/12/2012 by jlumley100 (1 review written)

I ve just bought a Genesis Equilibrium 10 with Tiagra 10 speed compact chainset and gears from ukbikesdepot.com. The bicycle wasn't well set up, the front derailleur wouldn't change up to top gear and banged off the crank and the rear derailleur was out of adjustment and skipped gears. The brakes are set too tight to the rims and had to also be adjusted by another local cycle shop. ukbikesdepot.com delivered the narrow width fitting instead of the wide width fitting of Shimano M088 shoes… Read Full Review

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★★★★★

“Perfect!”

Written on: 01/12/2012 by Rork_Neimad (1 review written)

Very good communication. Had questions about a bike's stock status and then, after receiving it, about the bike itself, and got fast and useful replies every time. Also got a free Garmin Edge 500 which was part of an offer that started after I had ordered my bike. Very pleased with Cycle Gear!… Read Full Review

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★★★★★

“Superb service, super prices”

Written on: 16/11/2012

Never having heard of UKbikesDepot before i placed my order not knowing what i was letting myself in for, sometimes we stick to well known companies for fear of fraudulent traders ripping us off. Well, there was nothing to worry about with UKbikesDepot as they proved more information regarding delivery times than any other company that i have purchased from. They were able to provide me with accurate tracking of my parcel through Parcel Force and the cost of postage was the most competitive by… Read Full Review

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★★★★★

“Brilliant”

Written on: 15/11/2012

Ordered a 2012 bike and got given a free upgrade to the 2013 bike worth a LOT more. Couldn't have been happier… Read Full Review

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★★★★★

“Saracen Kili Flyer cromo”

Written on: 30/10/2012

Fantastic frame delivered quickly and with no problems will buy from again thank you… Read Full Review

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★★★★★

“Ridgeback Velocity 19"”

Written on: 26/10/2012 by jsychris (1 review written)

I was very impressed by the service you provided in both the building of and delivery of my new bike. You can say that I am a truly satisfied customer!… Read Full Review

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★★★★★

“Buy from ukbikesdepot with confidence!”

Written on: 24/10/2012 by ThomBish (1 review written)

What can I say but thank you to ukbikesdepot for providing an unbeatable service. The bike I bought arrived in impressive time, was the best deal online saving me hundreds of pounds and was everything described on the website and more. Due to the manufacturers error in packaging - NOT ukbikesdepot - the front mudguard needed replacing. ukbikesdepot sent me a replacement along with a rear mudguard to match FREE of charge no questions asked. They arrived again in impressive time. BUY FROM… Read Full Review

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★★★★★

“Very positive experience”

Written on: 13/10/2012

I ordered a bike to Finland, this shop was recommended by fellow riders and I will pass on those recommendations. And as a plus, my bike was fitted with fenders that I know took some extra work. There were also nice discounts on related products. … Read Full Review

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★★★★★

“First Class Service.”

Written on: 11/10/2012

As it say's in the title, Good price, very quick processing of order and diapatch. Goods exactly as ordered, very pleased… Read Full Review

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★★★★★

“Tifosi Tyrant Sunglasses”

Written on: 07/10/2012

Excellent customer service from ukbikesdepot. I selected required product from the site and then had the option to check out with Paypal which is always the easiest option Ordered a pair of Sunglasses at 15:10. I then received an e-mail confirming despatch of goods at 16:00. Goods arrived the following morning by recorded delivery at 10:00hrs. Now that’s the way to deliver to your customers. Item was cheapest i could find anywhere on UK websites and postage charges were spot on - £2.00… Read Full Review

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★★★★★

“Croix De Fer”

Written on: 03/10/2012

Bought the new 2013 Genesis Croix De Fer thinking it would be a back order but no 36 hours later the bike turned up at my works address (delivery address) fully set up. All i had to do was stick the front wheel and pedals in and away i went. Very very happy with service and bike… Read Full Review

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★★☆☆☆

“Ridgeback Panorama - DH19 wheel issue”

Written on: 01/10/2012 by Paul_Howarth (1 review written)

Good price, but poor phone manner when I requested delivery to my work address rather than collect (which I couldn't manage at that point). Bought the bike shortly before a trip across Europe to Istanbul (which the bike is designed for). The bike arrived in good condition and was assembled without problems. Issues with the rear wheel after just over a week on the road. Cracks in rim developed after less than 1300 miles and whilst in the middle of Serbian countryside. Eventually a replacement… Read Full Review

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★★★★★

“Excellent Value Ridgeback MX6”

Written on: 21/09/2012

I bought a 17" Ridgeback MX6 at a (really) great price. There was a minor issue with my order due to PayPal messing around, but it was easily sorted out once I phoned Cycle Gear. I phoned a couple of times and spoke to Steve & another person, who's name I didn't get, and both were polite and helpful; Steve sent me an additional email to confirm that the order was OK once they had processed it. I selected the 24 hour delivery option and the bike arrived at lunch the next day, which is pretty… Read Full Review

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★★★☆☆

“Sent me the wrong item”

Written on: 18/09/2012

They sent me the wrong item. I couldn't send them back because I needed them for my cycling holiday. A bit irritating as I looked high and low for these undershorts, I could have bought the bamboo ones anywhere! I'm sure they'll be fine though. On a positive note, the item arrived very quickly… Read Full Review

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★☆☆☆☆

“Arrived in a battered box, plus bend disc and wheel.”

Written on: 13/09/2012

Arrived in a batter box. Build the bike and the front wheel was buckled quite badly. The front disc is also buckled and keeps knocking against the brake pads while the aforementioned buckled wheel is spinning. After many hours trying to true the wheel and replacing the buckled disc I find the chain keeps slipping even after an hour or so setting up the gears. Not happy at all with the condition of the supposedly new bike when it arrived… Read Full Review

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