Cycle Gear UKBikes Depot Reviews - www.ukbikesdepot.com

★★★★★
4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“great, good and fantastic”

Written on: 19/06/2012 by nipper27 (1 review written)

good overall service and great prices, strongly recommend… Read Full Review

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★☆☆☆☆

“Terrible, useless, bad attitude”

Written on: 17/06/2012 by kpnuts15 (1 review written)

i was planning on buying a mountain bike , which i was informed on two separate occasions that they defiantly had it. So i went forth and ordered it only to discover that i received an e mail the next day to say that the bike was not available as they had read the wrong size of the box. furthermore the attitude of company was also terrible, for instance when i spoke to them to complain. They couldn't care less basically. And in terms of a apology they did not offer any form of a discount on a… Read Full Review

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★★★★☆

“Ladies Discovery bike”

Written on: 11/06/2012 by Wyvern (1 review written)

We found the website really easy to use. The bike we wanted was very competitively priced so we ordered and paid. Sadly the bike was out of stock and took a couple of months to arrive. When it did it was delivered quickly and we are very pleased with it. The bike was simple to assemble. Pleased to say that on each occassion that the delivery was delayed an offer of a refund was made to us which we declined. Also during the waiting time the price of the bike increased considerably but we only… Read Full Review

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★★★★★

“Ex Display Mountain Bikes”

Written on: 29/05/2012 by Johnytomtom (1 review written)

I will keep it simple this company is superb in terms of price service and most importantly " Good old customer service ie ring them up first discuss what your looking for and then order a bike online which i think you will find the price etc is unbeatable. I spoke to Matt about my initial enquiry and ordered a bike almost immediately when i came off the phone.The amazing but true ( i have no commercial interest in this company this is the truth) Matt contacted me saying that when they… Read Full Review

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★★★★★

“Best service ever!”

Written on: 25/05/2012

Really helpful. I ordered my son's bike which arrived very promptly. Unfortunately it was the wrong colour, best customer services I've dealt with in ages. They delivered the correct colour and collected the other bike 2 days later! Fantastic!… Read Full Review

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★★★★★

“Was worried about a mail order bike, but no need...”

Written on: 22/05/2012

Excellent website, quick response to e-mails, prompt delivery, bike in perfect condition and obviously set up by a competent mechanic prior to despatch. A pal of mine ordered from another online retailer, who merely forwarded on the boxed bike from the manufacturer, complete with a faulty brake lever and disc. No such problems from UKBikesDepot. I'd happily buy from here again… Read Full Review

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★★★☆☆

“Good price but slow delivery and a 'who cares attitude' ”

Written on: 20/05/2012 by XTGuest (1 review written)

A good price but very slow delivery for something that was in stock. If I had not phoned after 5 days then I think I would still be waiting. No apology and poor communication… Read Full Review

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★★★★★

“Highly recommended”

Written on: 18/05/2012 by Clare84 (1 review written)

Quick, easy and reliable service with great communication and by far the best price around!! Very impressed the bike arrived already assembled all I had to do was screw in the pedals! Regular emails and a phone call regarding the transaction and delivery of the bike, overall all very impressed and looking forward to doing business with them again soon!… Read Full Review

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★★★★★

“first class customer service- bike at a great price”

Written on: 18/05/2012

thanks for the quick delivery (next day)and to Matt for all his help in answering my questions great price for an ex-display bike - £500 off the rrp and item as described great service -would definatley buy again keep up the good work guys… Read Full Review

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★★★★☆

“Good service and great prices. They always kept me...”

Written on: 16/05/2012

Cycle Gear were the only bike retailer that offered my particular bike at such a reasonable price. The staff were always friendly and available to offer advice or discuss any questions or queries I had about the bike. The delivery process was speedy and totally pain free, which was good considering I live in London and the they're based in Halifax and I would definitely recommend to any of my friends who are in the market for a quality new bike… Read Full Review

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★★★★★

“very good service”

Written on: 15/05/2012 by kennethward (2 reviews written)

This review is a little boring in that I went on your web site, found the bike I wanted at a competitive price, ordered it, no hassel and then received emails advising it was shipping, it did ship and here is tracking information. Bike arrived on time, complete and was assembled in an hour. Bike is great Genesis Io od 11speed and everything worked as it should, boring but great. Thanks Ken Ward… Read Full Review

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★★★★☆

“Quick delivery and a good bike”

Written on: 14/05/2012

Bought a bike of them at 1pm, it was delivered by 3pm the next day. The bike is lovely and the packaging was good enough to protect the bike. The only downside was that the gears where not adjusted correctly. The guys helped me sort this out over the phone. The bike originally came with clipless pedals, but as I have no cleated shoes yet they where on use to me. I sent an email over to the guys and the sent it with some half decent normal pedals as well (Not the cheapest ones… Read Full Review

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★★★★☆

“Wheely good!”

Written on: 08/05/2012 by Gunmaker (1 review written)

Good price, good support and delivered pre assembled on time! Would deffo use them again… Read Full Review

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★★★★★

“HASLE FREE SERVICE”

Written on: 08/05/2012 by slatertiler01 (1 review written)

Just brought a 'display model' Ridgeback Radium from these guys and am delighted with the item and the service. The bike was in great shape when it arrived, (a few days after placing the order). I had ordered a few extras after making the original order, and expected them to come separately, but they were also put in the box and everything (including all the tools you need) were there to simply set up and go cycling.. Buy with confidence from these guys...happy customer… Read Full Review

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★★★★☆

“Girl's Birthday Bike ”

Written on: 06/05/2012

The bike was ordered allowing for delivery times, which were met. The only small problem we had was a missing bolt, which after an email was dispatched poste-haste with an apology. A very good service… Read Full Review

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★★★★★

“Ridgeback M16”

Written on: 03/05/2012

Bought a bike for my 4 year old son. The bike was delivered very quikly and was buit to a very high standard. All I needed to do was adjust the handlebar. Very pleased with bike and my son loves it!… Read Full Review

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★★★★★

“Purchase of Genesis road bike”

Written on: 03/05/2012

Very quick delivery, well packaged and set up correctly. Would use again… Read Full Review

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★★★★★

“Excellent Price”

Written on: 03/05/2012 by whalenen (1 review written)

Found the ridgeback voyage on here for the best price i've found online. over £100 cheaper than other places. No problems with delivery, came within specified time through reputable carriers. Don't hesitate to trust this company. … Read Full Review

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★★★★★

“Very best ”

Written on: 01/05/2012 by Mary1962 (1 review written)

I found the ordering very professional and helpfull when I called the shop , I then went on to order it on line , I received a confirmation very quickly , I would have like then confirmation of when it was being sent , so I called they had been busy and saiid it would be with me in 3days . I have now received a message to say its on it's way ! Looking forward to getting it and riding it ...... Thank you… Read Full Review

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★★★★★

“Nice bike - good price”

Written on: 23/04/2012 by SteveG....... (1 review written)

My son had the bike out on the Gorlech trail in an hour. We had a great ride! Minor niggles: Would have been nice if the bike could have been shipped a couple of days earlier. The quick release on the front axle was a bit loose. (I comment because axles are still unfamiliar to most riders.) But I changed the delivery address at the last moment, and the guy doing the delivery was great. On the ball - very connected. Thanks… Read Full Review

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