Rental Car Group - www.rentalcargroup.com

Rental Car Group - www.rentalcargroup.com
★★★★☆
4.1
85.0% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

“Dishonest and misleading”

★☆☆☆☆

written by leery78 on 17/01/2024

The booking process is ambiguous and unfortunately I've discovered this when it was too late. When I booked on their website you have the option to choose the full protection or not, but when you opt for one or the other, total price does not change, so you are led to believe that final price includes full protection. It does not, but the total price doesn't show this, so you are mislead and end up paying more than you thought. Never again for me with this company.

Was this review helpful? 1 0

“Scam and a confidence trick”

★☆☆☆☆

written by ElPankake on 25/10/2023

The rentalcargroup do not state that there is a charge for using the site and yet I was charged €29.18 for using the site which was advised as a deposit and even in the document that they sent to me advising how much I should pay to the rental company, the deposit shown as being taken from the fee and yet that deposit was not passed on to the rental company. In subsequent eMails they advised to me that this is a fee and not a deposit. In addition the site does not state that the price is excluding VAT and they sold me a damage waiver insurance that in not accepted by the car rental company

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“The price you pay online is not the price on arrival ”

★☆☆☆☆

written by Felula30 on 21/10/2023

We booked online but did not get confirmation email in time and could not find details easily. When we arrived we were given a different fee by the provider Smart Cars and an extra 'location fee' of 25 euros. Also we were not told when booking that the credit card had to be in the same name as the driver so they would only accept payment if we added the card holders name for an extra 70 euros.

Was this review helpful? 2 0

“Where is my deposit? ”

★★☆☆☆

written by AdamTara on 17/10/2023

After reading some reviews I've cancelled my reservation same day. 10 days left, my deposit still is not returned. Why?

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“Beware of hidden fees”

★☆☆☆☆

written by Lars92 on 17/10/2023

The advertised prices include nothing. There is a premium for everything which in general is not that unfair if conveyed clearly. However the sneaky way it is communicated only in the fine print is disingenuous at best. In my case the hidden fees ended up far outweighing the actual rental cost itself. And the final bill was thus more than doubled from what I was expecting.

Was this review helpful? 1 0

“worst company”

★☆☆☆☆

written by Asgou on 13/10/2023

The worst! Dont rent from here. Every company has their own that they tell you when you arrive. I like to travel and rent a car always but because I have my license only 1 year it’s difficult to rent and I search a lot. I read the laws at this rentalcar and the only think that they were asking is to be 21. When i arrived they told that I had to have my license 3 years and they left at 1:30 at night waiting 2 ours to find a taxi. Plus they were going to give me an other car

Was this review helpful? 2 0

“You rent a car in certain price, then go to the local...”

★☆☆☆☆

written by Andypower on 22/09/2023

You rent a car in certain price, then go to the local agency and they charge you twice with all kinds of things. And you cannot cancel because you agreed with the site. I rent small car for 130 euro and found myself paying 218 euro.

Was this review helpful? 1 0

“HIDDEN COSTS, TERIBBLE EXPERIENCE”

★☆☆☆☆

written by natalijadjukic on 14/09/2023

avod this company, many hidden costs which you do not see when booking, allegedly it is in terms and conditions which are not visible to anyone. It was stated that we should pay 150 EUR, but at the end we paid duble - 350. Rude staff, even physically attacked our friends that did not want to pay additional hidden costs. We even initiated a civil and criminal proceeding against this company.

Was this review helpful? 2 0

“Hidden charges added after booking”

★☆☆☆☆

written by 10Proctor on 01/09/2023

Received a competitive price I booked the rental and paid a deposit I then received an Email confirmation which included obligatory extras of more than one hundred dollars US I have cancelled and await the return of my deposit.

Elpankake's Comment

Written on: 25/10/2023

Good luck with that deposit return, you may find that this is a fee for using the site. I have reported them to the credit card dispute team.

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Was this review helpful? 2 0

“Be careful not to get too close”

★★☆☆☆

written by Jamie129 on 13/08/2023

The prices are very expensive, I canceled after two hours and it cost me a lot of money It is very difficult to get along with their price offer, in short, I recommend not to come near here

Was this review helpful? 2 0

“Carrental was cancelled”

★☆☆☆☆

written by O'Hara386 on 14/07/2023

Arriving in sicilie to find our reservation was cancelled. Nobody in the office to help and no refund!!! Never use this group!!!

Was this review helpful? 1 0

“Very Bad Experiense!”

★☆☆☆☆

written by Brileyw33 on 15/06/2023

Lot's of new extra taxes, the website and the email confirmation do not are at the same page or even shows the same information properly. The worst experience renting a car.

Was this review helpful? 2 0

“Bad Rent Compagnie ”

★☆☆☆☆

written by Ana48 on 27/05/2023

attention company with suspect contract, deposit of 2000€, the price of the insurance higher than 2 times the price of the hiring, a stain (damage) costs you 550€ with expenses of file 85 Euros, I do not recommend this company

Was this review helpful? 1 0

“Review”

★★☆☆☆

written by RaeganSchwartz on 31/03/2023

Unfortunately, nothing happened as the online booking promised. When taking over the car, it turned out that we cannot get the reserved car (Fiat 500). Instead, they recommended a "cheaper" alternative. We did not read anywhere that we have to pay a significant deposit (400 EUR) when taking over the car on site. We paid this deposit, but we were informed that it is much more expensive to pay with a DEBIT card than with a CREDIT card. Unfortunately, I only have a DEBIT card. Thus, overall, the car rental advertised on the website became significantly more expensive. In addition, I had to get by with a cheaper car. Furthermore, the insurance was also given more expensively. Instead of the 54 EUR price ordered on the website and accepted by me, the cost of the car rental ended up being 160 EUR.

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“Deposit not returned. Rate higher than agreed.”

★☆☆☆☆

written by DeannaSutherland on 20/12/2022

Station refused to credit deposit that was paid at advance booking. 15% VAT was added to agreed price. Cars breaks and lights did not Work well.

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“Living in a 2010...?”

★☆☆☆☆

written by Munnsv103 on 09/06/2022

Their offer to Goldcar associate was a joke! At Goldcar they didnt accept any other payment than the credit card which I used during the reservation. Funny that at europcar they accepted all the possible payment methods. Now Rentalcargroup wont return the reservation fee cause they are claiming that they accept on their terms only the one and only credit card (physical, not electronic which I have on phone 2022). Well, how come europcar does which is also rentalcargroup associate?!?

Was this review helpful? 0 0

“Very disappointed ”

★☆☆☆☆

written by AdriMih on 13/04/2022

I rented a car for 4 days and when I went to pick up the car, they just said they cancelled my booking with no reason given.

Was this review helpful? 1 0

“Everything smooth”

★★★★★

written by Hsolo68 on 13/11/2021

Reserved a car for my stay in Azores, the reservation process was easy and straight forward. Everything went as expected, the information was clear and the prices were very competitive. The day before, I received reminder and a copy of the needed documentation. When to pick up the car, the process was easy and fast. go to the desk, give de documentation, sign the contracts and leave the credit card insurance caution. The go to the park with the documents and keys where you and an agency employee review the car and point any issue encountered. The car was in perfect conditions, clean and sanitised. No problems and no hidden charges. Then the return of the car was also easy, park, review the car to check if everything was ok, and go to the desk to deliver the car check paper and to receive the canal of the credit card caution. Perfect experience.

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“Good experience worth to try. ”

★★★★★

written by DorinLazu on 31/10/2021

This is the second time I rent a car with rentalcargroup and I had the same good experience. They are professional, transparent and much better in price than other competitors. I strongly recommend and will be renting with them in the future, for sure.

Was this review helpful? 0 0

“Buen servicio”

★★★★☆

written by Yesid on 11/08/2021

Buen servicio, recomendado.

Was this review helpful? 0 0

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Asked by lydiaffffff on 15th December 2023 Report this content
Is Rental Car Group Still running? I can't access to their website and get my vouncher.

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Answers (1)
Report this content ElPankake Written on: 15/01/2024
Oddly enough, yes the website is still available although I cannot understand why. try the link in the eMail. If you have hot rented yet, cut your losses and get out now, this is a complete sham. walk into town and wal into a hire shop.
Asked by jethrosadie12 on 27th April 2018 Report this content
We are wanting to hire a car from rentalcargroup in Izmir Turkey. Has anyone got any comments?

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Asked by rosannabuonomo on 18th April 2016 Report this content
At the moment of the reservation I have to pay on my credit card all the full amount? Or only 25 Euros? And then the amount of 800 Euros as deposit will be reserved on the credit card when I pick up the car in the airport? Please explain me the exact method of payment thanks.

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Answers (2)
Report this content KeithCaetano Written on: 20/04/2016
Hi. I used this company and did not pay the full amount when I booked. Only once I was collecting the car did I pay for the rental. Once I returned the car and they inspected the car they tore up the docket for that 800 that was kept until I returned the car.
Report this content Gazza129 Written on: 21/04/2016
I have always paid "up front" at time of booking. Usually there are extras to pay at pick up such as fuel or extra driver. I always wait until a couple of days before traveling before paying as some of the charges are non refundable.
Asked by dinajarrar on 6th January 2016 Report this content
How to know that the third party company is legit? Why no contact details for the companies?

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Answers (2)
Report this content KeithCaetano Written on: 07/01/2016
I usually google them to see how close they are to where I am. However I use online travel companies or apps to find the best deal so I am putting faith in theses companies to ensure they have verified these guys. I have hired a number of cars in many countries and I haven't had a bad experience yet. One also has your travel insurance to fall back on if things don't work out.
Report this content Gazza129 Written on: 07/01/2016
I have been using RCG for 8 years on trips to the USA. Put simply it's a brokerage for the major rental car companies. You will end up picking up your car from a major brand comany's outlet at a much lower cost. I was also dubious at the start but spoke to a guy on their help line who happened to be in Spain. He explained they had been in business for years so I went ahead thinking if it went bad I caould always get a refund from my CC comapny. Hope this helps
Asked by yuyanlaw89 on 28th July 2014 Report this content
Gps - Satellite Navigational System ) 30.00 EUR / rental period. Does it mean 30.00 EUR for the whole rental trip or 30 euro per day?

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Answers (1)
Report this content KeithCaetano Written on: 07/01/2016
This is a one off payment only. 30.00 EUR/ Rental Period means for the whole rental period you will pay 30 EUR once when you hire the car.
Asked by Ploppydaddy on 23rd July 2014 Report this content
Do these rental cars come with standard insurance when collected in America?

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