Ukforex was supposed to pay me directly into my Swiss IBAN account (listed as my beneficiary).There should be no intermediate bank to arrange this payment and charge for it a transfer fee (14 CHF). Ukforex stipulates that depending on routing an intermediate bank could charge a fee for the transfer and that Ukforex isn't responsible for such fees regardless the amount. And if a fee was charged I ought to discuss this at my end. I did just that because it sounds like some mystery bank that can re-route direct IBAN payments. The reality is as follows and I clarified it with my Swiss bank: Ukforex DOES HAVE A SWISS BANK ACCOUNT with a Swiss bank (happens to be Credit Swiss) which then will pay into my Swiss bank account. That's the only way it works. So for Ukforex to claim ignorance and mention a possible charge by some intermediary bank rings hollow. Credit Swiss is of course not Ukforex but that doesn't make Credit Swiss a possible intermediate bank to carry out the transfer since Ukforex has an account with them. The other thing is that online IBAN payments in Switzerland do not charge the payer (Ukforex in this case) a fee. Particularly account holders with large amounts on their account. I never pay a fee for transferring money to another Swiss account. Why should Ukforex?

My wife and I spent quite q while trying to find the best way to send money from the u.s to the u.k. Banks won't help you beyond trying to get you to take their wire transfer fees - it doesn't benefit them to do any more then that. With UKForex, direct debit option it basically cuts out all the fees that a bank in the u.s would normally charge you. This is by far the best option! - and.....you get the best rate! We've been using them for a year now. Very happy!

After Brexit I have decided to transfer my savings to another country. UKForex is simple to use and their market spreads are really tight. But the biggest surprise was the transfer timeframe. I have received the whole amount in just 15 hours! Incredible. Highly recommendable agent!

I have had a UK Forex account for several years and have made regular transactions abroad to a variety of beneficiaries. Until 2 weeks ago. When I tried to transfer funds (180GBP) for a hotel booking. UK Forex compliance had a problem because the receiving bank account was in the personal name of the owner and not in the name of the hotel - it's small family owned and run hotel, its not Ritz Carlton. After 10 days of submitting documentary evidence (some of it twice) UK Forex have decided that the payment is suspicious and won't transact it. To make matters worse, my online account is still frozen because of this compliance failure and I can't use the online platform and I can now only transact deals over the phone and only make payments to account abroad in my own name. However UK Forex have failed me on that matter too. Today, UK referendum day, I cannot be put through to a dealer on the phone to make a trade because they are 'busy'. I've used my bank to make my deals today, without any problems. It says a lot about UK Forex service when a bank is more helpful........

I have been using another money transfer service, but following an email from Martin Lewis Moneysaving I decided to investigate other options as the rate quoted was not too good. The UKforex rate was a lot better and I discovered there is no charge for sending smaller amounts. The beauty of this is that money can arrive the same day, which in my case it did. This is great if money is needed urgently. I usually send about £500 at Christmas for gifts and I had been paying £9 every time, free with UKForex. The only thing which could be improved is if I want to send a specific amount in foreign currency, however this option may be available and I haven't found it yet. Absolutely brilliant!

I have just been informed today, 11 days after setting up a money transfer to South Africa, that you cannot take funds from a business account. The recipient had already paid out this money and therefore needed us to pay him as soon as possible. We now discover we cannot do this and therefore the deal is likely to break down. When I initially spoke to one of your representatives I explained exactly what the money was for and that it was a business transaction. At no time was any mention made of not being able to use a business account for what was a business transaction. I see it states on your website that you provide online payments for business clients - how so, if they cannot use business accounts to pay? I will not be using UKForex again and will not recommended you to any of my business associates either. C. Bruce

While I have no reason to question their integrity, my experience with UK Forex has been very frustrating. Perhaps due to the fact I needed to transfer funds from my UK account in GBP to a foreign account in an 'exotic currency', the transaction involved 3 different banks: UK Forex's bank in the UK, the beneficiary's foreign bank, and a rather mysterious 'intermediary bank' which I wasn't told much about apart from the fact it was an 'intermediary'. Problems started when it took several attempts for the transaction to go through, my funds being stuck somewhere in the financial aether for two weeks before reaching the beneficiary. This may have been due to an incorrect format on the beneficiary's account details, although the exact cause of the issue was never clarified, making any prospect of further transfers something of a hit and miss operation. To compound this, an unexplained 4% commission was taken by the intermediary bank, and I've now been waiting several weeks for UK Forex to provide an update on the intermediary's fees and commission levels, so that future transfers could be made predictable. As it stands, and despite UK Forex amiable offer to waive their own 9 GBP fee on the next few transfers, transferring money in that manner feels akin to playing russian roulette, and I will avoid doing this until full clarity on these issues has been provided.

This company are excellent. I sent money to my daughter in Canada yesterday and the money was in her account by late afternoon our time. I felt really confident that they would handle my account professionally, swiftly and securely. The best customer Service Thank you UKForex I will definitely be using you again in the future.

Today I concluded many years of using UKforex to exchange currencies. In that time I have transferred over quarter of a million pounds and have not had a problem. All I wanted to do yesterday was add a currency to my account. Twice I rang the customer service number and endured the dreadful noise someone thinks entertaining for 5 minutes before giving up. I emailed them and received a reply giving me a different number to use. Same abysmal service today. Rang twice for 5 minutes each time then contacted FC exchange who answered! I don't do business with companies that can't communicate.

Today I concluded many years of using UKforex to exchange currencies. In that time I have transferred over quarter of a million pounds and have not had a problem. All I wanted to do yesterday was add a currency to my account. Twice I rang the customer service number and endured the dreadful noise someone thinks entertaining for 5 minutes before giving up. I emailed them and received a reply giving me a different number to use. Same abysmal service today. Rang twice for 5 minutes each time then contacted FC exchange who answered! I don't do business with companies that can't communicate.

Registered for my account and was told to ring 24 hr dealer number in UK to complete account opening. Tried at 8:40pm GMT and 9pm GMT and both times no one answered. Oh well I guess I'll take my business elsewhere as first impressions count and if this is the service I receive now, imagine when there's a problem? Going elsewhere to do the FX deal! Bye

It is worrying when ones money transaction takes more than a day. Electronic transfer used to take hours.

Excellent service and best rates I've found, so I never go anywhere else!

I can recommend UK Forex, very good rates, fast, easy to use and very trustworthy, if you need to telephone the Staff they are really helpful and always resolve any questions you have. I will always use UK Forex. Thank you UKForex

Had a lot of US$ that needed to be £££ these guys were there just at the right time and at the right FX rate! Please don't go to the banks use this service, the timing was down to me but the service is all theirs, i saved a bomb so thank's ukforex.

It was an absolute pleasure using UKForex. UK banks should take a leaf out of the UKForex customer service ethos...

Liked the rates of UKForex in comparison to other foreign exchange services. It took almost 1 week for beneficiary to receive money in their Australian bank account causing so much STRESS and TORTURE when all required information was included on 04/09/15 only to receive money in beneficiary account on 10/09/15. Though UKForex says no charge but I suspected were busy trading on the stock market with the money making more money whilst putting depositor and beneficiary under enormous duress. No added information needed to ensure smooth and quick transaction between depositor and beneficiary through UKForex.

I was introduced to UK Forex by my husband as I normally get my banker to give me a so call best rate. But after UK Forex - with their best rates, no fees and super fast transfer, I am not using my bank anymore! On top of that every query get's immediate respond! I am extremely impressed and would recommend everyone to use UKForex! Thank you UKForex & your staffs!