UKForex Foreign Exchange Services Reviews - www.ukforex.co.uk

★★★★★
4.9 / 5
97% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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UKForex Foreign Exchange Services - www.ukforex.co.uk

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★★★★★

“Fast and efficient”

Written on: 01/05/2013

Needed to make two large transfers to the USA to pay for my group's annual golf trip. Account set-up was simple and the rates for trading were, and still are, excellent. The transfer fees are minimal - and if I had used my own bank (Barclays) it would have cost us a further £290 in both poor exchange rates and exorbitant transfer costs at £25 each. Funds arrived same day as deal value date, which was as I expected. I've used the account again, for Aussie dollars going to Sydney. Still rate… Read Full Review

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★★★★★

“Great Service”

Written on: 26/04/2013 by abenno (1 review written)

I was nervous about using a 'non-bank' method of exchanging money, but I really didn't have to worry about it. I got a much better rate than my bank was offering, I was able to check the rates in real time and the communications with me were first rate. I wasn't charged any fees either! I highly recommend UKForex… Read Full Review

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★★★★★

“Easy international transfers”

Written on: 17/04/2013

The process is very clear and straightforward to follow. The support for a first time user was excellent with clear explanations about time for transfers and the nature of the trade. Recommend over a bank as it is competitive and has less overheads… Read Full Review

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★★★★★

“Great Rates and Service”

Written on: 16/04/2013 by stuartymiller (1 review written)

I shopped arounf as I regularly have to send funds from the UK to New Zealand. I went with UKforex because they gave the best rates I could find. However I have since found that all aspects of their service are top notch not just their rates. I like when I speak to to people I don't feel that they are tied in by processes and are capable of exercising common sense. Transfers are always a fast and painless procedure… Read Full Review

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★★★★☆

“speed of service”

Written on: 09/04/2013 by terryfix (1 review written)

I placed a spot deal from Thailand A.M. (+6 BST)on Friday 5th April. My UK bank sends electronic funds same day, usually within two hours, technically it should have reached UK Forex same day before noon. UK Forex confirmed receipt of funds Tuesday 9th April. The transfer to my Thai bank account is still yet to occur (as at 9th April). I would not call that very speedy service… Read Full Review

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★★★★★

“Helpful service”

Written on: 28/03/2013

As a novice user of your system I needed help to complete the transaction which was given freely and in good humour. I congratulate you on encouraging the little man and having such pleasant staff… Read Full Review

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★★★★★

“UKForex Trusted and Quick”

Written on: 25/03/2013

Yes, you have to transfer your money to a third party and alarm bells will ring when you have agreed the spot rate and arranged the deal. They then tell you that they will pass the exchanged money from what you have sent to their bank account, forward to your designated bank account. More alarm bells ring. Naturally, internet transfers are risky. I went through my personal checks (their web address and validity etc.), phoned their bank (who told me nothing, but told me I was wise to check… Read Full Review

Tonyglew's Comment

Written on: 13/04/2013

Yes OK up to the point when they said "No Commission" and then deducted 70 euros commission at the end of the transaction. Their rate was 1% down on their quoted Euro value. So no different from the bank it seems.

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★★★★★

“Good experience, system, telephone service/help.”

Written on: 23/03/2013

I needed to transfer a substantial amount of money from EUR to GBP. I used UKForex to do this, as it permitted me to track the rates which were very volatile and to fix a quote and deal effectively, all on-line. I made a significant saving in operating this way. It is also possible to set limits for buy/sell, if you don't have the patience to track the rates, as I was doing. Telephone service was also excellent. I was just a little disappointed in the time to get the verification letter, to… Read Full Review

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★★★★★

“excellant! excellant!”

Written on: 15/03/2013

very impressed with the help I received.The young lady Mira who served me was very courteous,PATIENT, and answered all my querries clearly and slowly so that I understood.I will use this service from now on.Very impresses indeed! Also, when I first registered, I had and IMMEDIATE response via email and phone call that I missed, from Joe.But Joe was so determined to get in touch with me and sent me an email a couple of times. Both the staff are a credit to UKFOREX… Read Full Review

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★★★☆☆

“Inefficiency ”

Written on: 13/03/2013 by Petra1976 (1 review written)

Service in the beginning was very good but it took a month and 3 emails to receive the address verification code. Might just be my bad luck but in this time the £ against the CZK dropped and it cost me the equivalent spending power of about £1000. Then when we final got registered and I try to exchange the amount I wanted I got told that because the CZK is minor currency I couldn't do the deal in the Internet had to book it by phone. Looked at the rate on the Internet and phoned they then… Read Full Review

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★★★★★

“Easy to use and great service”

Written on: 10/03/2013 by joefreeman (1 review written)

I've now used UKForex twice to transfer to money to India. I'd already made an unsuccessful attempt to send with Times of Money's QuickRemit who kept my money for a week before sending it back without explanation. I'd also tried Western Union but finding an agent in India who would pay out was a lot of hassle and I ended up requesting the money back. UKForex offered a good rate, was easy to use and the money reached my beneficiary's account within 3 days. The staff I dealt with when… Read Full Review

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★★★★★

“absolutely outstanding”

Written on: 08/03/2013

i just felt i had to write how amazing this company is. The dealer, was so professional, efficient and provided oustanding service. They made me feel relaxed throughout the whole process. I normally use my bank and was recommended to you but a little aprehensive. I will never use my bank again and thank you for you time and caring approach. You are a star. Definately be talking about your service to friends and family… Read Full Review

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★★★★★

“A happy and Easy Transcation!”

Written on: 27/02/2013

I was refered to Forex through my work, and I'm quite a sceptical person so I signed up but did my homework to see who offered the best rates. Forex was always the best rate for the couples of random dates that I checked. I dealth with Mira who was very professional and super speedy at replying to emails I sent her. Very impressed, I will be using Forex again!… Read Full Review

Davidmckendrick's Comment

Written on: 02/03/2013

I can't even login despite requesting a reminder of my username and a new password.

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★★★★★

“Forex4me”

Written on: 21/02/2013

I needed to transfer money promptly and checked out the Forex site, it was quick & simple to log in and the follow up call to confirm details was prompt and easy & was provided with a rate for the transaction. I like to check other sites, but the Forex site was simpler & cheaper so I went with them, the money is being transferred as I write. Will use them again without hesitation… Read Full Review

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★★★★★

“Extremely good service”

Written on: 15/02/2013

I used the iPhone app, its quick, straight forward and easy to use. I had sorted a deal in a mater of seconds. As soon as I booked a rate using the spot option, i was called to confirm the deal. Now thats what I call customer service… Read Full Review

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★★★★★

“Fantastic Service - others take note!”

Written on: 13/02/2013 by barnesy1977 (4 reviews written)

A fabulous, efficient, friendly, simple and cost-effective service. As with anything finance related, I had apprehensions about which currency exchange company to use (there are so many to chose from). I read reviews on ukforex and I'm glad I chose them… Read Full Review

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★★★★★

“Forex as it should be”

Written on: 29/01/2013 by Spikey62 (2 reviews written)

I clicked through and advert on Google finance to UKForex and read what they said they could do, generated a quote for comparison with current ways of changing funds and they were very competitive. That was the sale spiel so then for the real deal. Got the account up and running in less than 3 days and that was down to my not being quick with returning documents. From the time of receipt of documents they asked for until I was live was less than 1 day so that is very good. Of course they have… Read Full Review

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★★★★★

“Very happy with foreign exchange services”

Written on: 21/01/2013

In dealings with both the website and the telephone services I've been very happy with the ease of making exchanges and the tools available to help me make my exchanges. I chose UKForex because the rates were better than other options I'd used, there are no fees and it is a straightforward and secure way to transfer money from my US to UK bank accounts. I've been happy with the ability to get quotes on the spot, to use rate alerts and to chart recent history. The people on the phone have… Read Full Review

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★★★★★

“No Worries!”

Written on: 08/01/2013 by fredwinter (1 review written)

I have been using UKForex for a few years now for sterling transfers to France, Australia and occasionally USA. Has always worked flawlessly. Service quick, polite and efficient… Read Full Review

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★★★★☆

“great customer service!!!”

Written on: 20/12/2012

I am a first time user of FOREX service. The only reason I gave 4 stars instead of 5 is because I'm still in the middle of a transaction and the funds haven't landed in my account yet (but expect it shortly). However, I felt compelled to share my experience with the UKForex customer service which has been outstanding! The agent was thorough, clear, respectful and friendly. And very prompt in replying to my emails or phone enquiries. Now that I've "discovered" Forex, I shall use it for all my… Read Full Review

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