UKForex Foreign Exchange Services Reviews - www.ukforex.co.uk

★★★★★
4.9 / 5
97% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

Media Gallery for UKForex Foreign Exchange Services - www.ukforex.co.uk

UKForex Foreign Exchange Services - www.ukforex.co.uk

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★★★★★

“Great Rates, Fast transfers, Helpful communications”

Written on: 18/06/2013

I have been using UKForex for a few years now, both to transfer money from Australia to the UK, and UK to Australia. I have found that the ease of use of the service is very good. I have been using the website to obtain info before transactions, and have found it very user friendly in terms of the information that I can tap into to allow for me to make an educated evaluation of future rate changes etc. When speaking to staff, I have found on most occasions that they have been more than helpful… Read Full Review

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★★★☆☆

“Poor exchange rates compared worldfirst and Torfx”

Written on: 13/06/2013

I was dealing with ukforex for almost one year to transfer money from SEK to INR. Recently I came to know that my friends who has opened accounts with it are offered a better rate than me and I asked Ukforex to provide the same rate. But they refused without mentioning any reason. They called me up and it was so frustating to talk to them on phone as the rated they were telling are no where comparable to live forex rates on other standart sites. Even their forex converter(available in their… Read Full Review

Tip2013's Comment

Written on: 14/06/2013

Good morning,

If you could please call us to discuss this issue that would be appreciated.

UKForex are one of the most competitive foreign exchange providers in the marketplace. We are one of the few providers that offer transparency with our exchange rates. We show you both the interbank rate (the market rate) and the rate you will receive. You can work out how much margin we have added to your quote from that. Very few companies do that.

The currency converter on our homepage clearly states that that is an indicative rate and that the rate you receive will differ. Again, we are very open about that.

UKForex works in a very competitive market. Our competitors will quite often quote you interbank rates but when you go to make a transaction they will add their margin to the final quote. Be extremely wary of this. If they offer a better rate then by all means transact with them but please do your research first.

I hope this explanation helps? Again, I urge you to please call us - UKForex is here to make a profit but we also offer excellent rates of exchange - 3-4% better than the banks, so we DO offer customers value for money.

The rest of our reviews back that up.

Regards
UKForex

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Praveenkumar's Comment

Written on: 27/06/2013

Hi,

I have been using icici bank money2india service since almost 5 years. i just started browsing to see if there are any other best exchange rates for SEK to INR, i came to know about Torfx and Exchange4free and i registered my account in both of them. I just want to know about the service from Torfx, Did you get the better price when you transfered money through Torfx. How about their service and other charges. Thanks in advance.

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★★★★★

“SUPERB”

Written on: 13/06/2013 by seasider66 (1 review written)

Used UKForex for the first time so was a little nervous moving away from the banks but the rates of exchange are so superior you would be mad not to use them. Everything went so smoothly, the trade website was simple to use, the staff were prompt with returning emails and phone calls. A special thanks to Mira who assisted me from the start. Cant recommend the service enough!!!… Read Full Review

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★★★★★

“Couldn't be happier with UKForex”

Written on: 12/06/2013 by Tegy (1 review written)

I have used UKForex since 2008 to transfer money from my Lloyds account in the UK to Australia and have never had any problem. I would certainly recommend them to anyone. I very rarely speak to anyone at UKForex as everything is completed on line 99% of the time. I also use them to send money from the UK to USA. I will continue to use them. It is so simple and uncomplicated… Read Full Review

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★★★★★

“We just keep on using ukforex!”

Written on: 12/06/2013

We've been transferring money from UK to France for over 4 years now. The rates are always the best, the staff are always very helpful and the process is always painless and fast. What don't we like? Nothing!… Read Full Review

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★★★★★

“Third Party fees”

Written on: 08/06/2013

Hi Although I am pleased with the exchange rate I receive from UK Forex, I only exchange USD to GBP. I must warn other customers about third party fees charged. If I forget to instruct my bank to pay the telex fee from my bank account, the intermediate bank (Barclays London) charges more than double that of my own bank. My bank usually charge between $18 to $20 for the transfer, Barclays charge $42.60ish So it is really worth while paying the fee from your own bank. … Read Full Review

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★★★☆☆

“rates could be better.”

Written on: 05/06/2013 by stephenterry (1 review written)

Sadly, my Lloyds TSB bank (surprisingly for small withdrawals))and the exchange rates in Thailand are a lot better, which is a shame because everything else about UK Forex is better than average. … Read Full Review

Tip2013's Response to stephenterry's Review

Written on: 14/06/2013

Hi there,

Please give us a call to discuss this as that doesn't sound correct.

We regularly review the rates our competitors offer and we are always better than than the banks and are one of the most competitive in our industry (it's difficult to say we are the best without getting in trouble!)

We look forward to hearing from you.

Regards,
UKForex

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★★★★★

“Fast transfer, good rates”

Written on: 23/05/2013

I have nothing to criticise with this service. I made a transfer from Australia to the UK. The rates were very similar to one other site I checked (TORFX), and had no fees - overall, it seems these sites all offer very similar deals. That said, the rates were much better than the rate my Australian bank offered, gaining me a couple of hundred pounds on the transfer. All told, the transfer took three days, including the time to transfer from my Australian bank to the local Australian account of… Read Full Review

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★★★★★

“Brilliant Service, Great Rates”

Written on: 07/05/2013

I work in banking. From inside knowledge, I know that retail banks get nowhere near the tiny FX margin that UKForex.co.uk offers. I love that there are no fees (over 3k transfer). I love that the more I transfer, the better a rate I get. I love that I can get immediate quotes if I am considering a transfer AND the quote is always what you get when the deal is complete. Generally transfers are same day, even to Australia (I initiate overnight and receive early afternoon here). I also love… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 01/05/2013

Needed to make two large transfers to the USA to pay for my group's annual golf trip. Account set-up was simple and the rates for trading were, and still are, excellent. The transfer fees are minimal - and if I had used my own bank (Barclays) it would have cost us a further £290 in both poor exchange rates and exorbitant transfer costs at £25 each. Funds arrived same day as deal value date, which was as I expected. I've used the account again, for Aussie dollars going to Sydney. Still rate… Read Full Review

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★★★★★

“Great Service”

Written on: 26/04/2013 by abenno (1 review written)

I was nervous about using a 'non-bank' method of exchanging money, but I really didn't have to worry about it. I got a much better rate than my bank was offering, I was able to check the rates in real time and the communications with me were first rate. I wasn't charged any fees either! I highly recommend UKForex… Read Full Review

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★★★★★

“Easy international transfers”

Written on: 17/04/2013

The process is very clear and straightforward to follow. The support for a first time user was excellent with clear explanations about time for transfers and the nature of the trade. Recommend over a bank as it is competitive and has less overheads… Read Full Review

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★★★★★

“Great Rates and Service”

Written on: 16/04/2013 by stuartymiller (1 review written)

I shopped arounf as I regularly have to send funds from the UK to New Zealand. I went with UKforex because they gave the best rates I could find. However I have since found that all aspects of their service are top notch not just their rates. I like when I speak to to people I don't feel that they are tied in by processes and are capable of exercising common sense. Transfers are always a fast and painless procedure… Read Full Review

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★★★★☆

“speed of service”

Written on: 09/04/2013 by terryfix (1 review written)

I placed a spot deal from Thailand A.M. (+6 BST)on Friday 5th April. My UK bank sends electronic funds same day, usually within two hours, technically it should have reached UK Forex same day before noon. UK Forex confirmed receipt of funds Tuesday 9th April. The transfer to my Thai bank account is still yet to occur (as at 9th April). I would not call that very speedy service… Read Full Review

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★★★★★

“Helpful service”

Written on: 28/03/2013

As a novice user of your system I needed help to complete the transaction which was given freely and in good humour. I congratulate you on encouraging the little man and having such pleasant staff… Read Full Review

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★★★★★

“UKForex Trusted and Quick”

Written on: 25/03/2013

Yes, you have to transfer your money to a third party and alarm bells will ring when you have agreed the spot rate and arranged the deal. They then tell you that they will pass the exchanged money from what you have sent to their bank account, forward to your designated bank account. More alarm bells ring. Naturally, internet transfers are risky. I went through my personal checks (their web address and validity etc.), phoned their bank (who told me nothing, but told me I was wise to check… Read Full Review

Tonyglew's Comment

Written on: 13/04/2013

Yes OK up to the point when they said "No Commission" and then deducted 70 euros commission at the end of the transaction. Their rate was 1% down on their quoted Euro value. So no different from the bank it seems.

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★★★★★

“Good experience, system, telephone service/help.”

Written on: 23/03/2013

I needed to transfer a substantial amount of money from EUR to GBP. I used UKForex to do this, as it permitted me to track the rates which were very volatile and to fix a quote and deal effectively, all on-line. I made a significant saving in operating this way. It is also possible to set limits for buy/sell, if you don't have the patience to track the rates, as I was doing. Telephone service was also excellent. I was just a little disappointed in the time to get the verification letter, to… Read Full Review

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★★★★★

“excellant! excellant!”

Written on: 15/03/2013

very impressed with the help I received.The young lady Mira who served me was very courteous,PATIENT, and answered all my querries clearly and slowly so that I understood.I will use this service from now on.Very impresses indeed! Also, when I first registered, I had and IMMEDIATE response via email and phone call that I missed, from Joe.But Joe was so determined to get in touch with me and sent me an email a couple of times. Both the staff are a credit to UKFOREX… Read Full Review

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★★★☆☆

“Inefficiency ”

Written on: 13/03/2013 by Petra1976 (1 review written)

Service in the beginning was very good but it took a month and 3 emails to receive the address verification code. Might just be my bad luck but in this time the £ against the CZK dropped and it cost me the equivalent spending power of about £1000. Then when we final got registered and I try to exchange the amount I wanted I got told that because the CZK is minor currency I couldn't do the deal in the Internet had to book it by phone. Looked at the rate on the Internet and phoned they then… Read Full Review

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★★★★★

“Easy to use and great service”

Written on: 10/03/2013 by joefreeman (1 review written)

I've now used UKForex twice to transfer to money to India. I'd already made an unsuccessful attempt to send with Times of Money's QuickRemit who kept my money for a week before sending it back without explanation. I'd also tried Western Union but finding an agent in India who would pay out was a lot of hassle and I ended up requesting the money back. UKForex offered a good rate, was easy to use and the money reached my beneficiary's account within 3 days. The staff I dealt with when… Read Full Review

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