Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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97% of users recommend this
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★☆☆☆☆

“TERRIBLE EXPIRIENCE RUDE PEOPLE”

Written on: 13/07/2015 by lebonz (1 review written)

ARRIVED IN MALLORCA AIRPORT WE PICK UP THE CAR PAING THE INVOICE IN CASH, HOLIDAY OK, WHEN WE CAME BACK THEY ACCUSE ME THAT I DIDN'T PAY!! I WAS THERE WITH MY WIFE AND MY DOUGHTER 11 MONTH OLD...35 DEGREES OUTSIDE....IN OFFICE WITH OTHER PEOPLE they accused me NOT PAID, RUDE AND insistence BEHAVIOR... LUCLY I FUND THE CONTRACT AND IT WAS WRITTEN PAID INVOICE!!!!! I WAS ANGRY AND I START TO REPLY TO THE OPERATOR IN SPANISH AND ENGLISH LANGUAGE....THEY CHANGED IMMEDIATELY ATTITUDE AND AT THE… Read Full Review

Drivalia_Car_Rental's Response to lebonz's Review

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are sorry for your experience which we can only assume was a clerical error. If you feel the matter was handled badly we apologise as this is certainly not the level of service we strive to deliver and we will pass your comments on to our Palma office manager.

Kind regards
The Drivalia Tema

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★☆☆☆☆

“Rude Threatening Bullying”

Written on: 12/07/2015 by yuKidd11 (1 review written)

Just returned home after using Drivalia car hire at Alicante Airport. We have used this company before with no problems but this time female blond member of staff was rude arrogant and bullying in her attempt to get us to buy their extra insurance.We explained that as frequent visitors we had annual insurance cover for excess and the well known broker we booked with said excess was the only thing we were liable for. Not so she stated we would be responsible for up to €8000 if any damage was… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are sorry if you were unhapy with your experiences. We are unable to look at individual cases here but comments such as this are extremely rare and we are surprised to hear them. We will happily look into your booking and provide a personal response by email if you contact us to customer ( at ) drivalia.com.

Kind regards
The Drivalia Team

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★★★★★

“Autonoleggio affidabile”

Written on: 12/07/2015

Noleggio effettuato a Maiorca nel mese di Luglio 2015 Nessun problema riscontrato, ritiro e consegna veloci, auto nuova ed in perfette condizioni e giudizio generale piu che positivo, veramente da consigliare. … Read Full Review

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★★★★★

“First class service”

Written on: 12/07/2015 by Xander75 (1 review written)

Second year running we have used Drivalia at Alicante and extremely impressed with the helpfulness of the staff and the quality and condition of the vehicles. Price also very competitive. Didn't experience any hard sell of their insurance so a little surprised by some of the other comments on here. Travelled with 2 young children and hired a child seat which was clean and in good condition too. Would recommend them 100%… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thanks for taking the time to share your experiences with us. It´s great that you are happy with the service you have received on both occasions.

We very much look forward to the opportunity to serve you again!

All the best
The Drivalia Team

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★★★★★

“Excellent professional service”

Written on: 11/07/2015

Quick friendly professional service. Good quality cars. At competitive prices. We have used drivalia several times and always received the very best customer service. We have never had any issues Can't think of a single negative comment… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are really pleased that you enjoy hiring your cars from us.

We do work hard to ensure that we deliver the very best levels of customer care and it´s great that we are living up to our ambitions.

We look forward to the next time we see you!

All the best
The Drivalia Team

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★☆☆☆☆

“Terrible experience ”

Written on: 08/07/2015 by ajjackson (1 review written)

Late on 15th June, myself, my partner and my four month old daughter landed into Alicante after a long day. This is the first time I've taken my family away with our latest addition. We found where we were supposed to meet the shuttle bus quickly to take us to the rental place and the bus was waiting for us and there was a quick transfer to the desk. Up until this point I was happy with the service. We unloaded our cases into the office and was greeted by a woman who started going through… Read Full Review

Drivalia_Car_Rental's Response to ajjackson's Review

Written on: 10/07/2015

Thank you for taking the time to write your review and leave feedback. We take all matters seriously and we are overwhelmingly proud of the level of customer service that we deliver.

We cannot comment on individual cases in an open forum as we do not have this information but if you wish to complain about the service received please do email us and we will address your issues.

We serve thousands of clients every year and it is much harder to build a good reputation than a bad one but our reputation is one of the highest in Spain because of the way we care for our customers.

As mentioned, we will address and clarify your points if you wish to email us.

kind regards
The Drivalia Team

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★★★★★

“Excellent Service”

Written on: 08/07/2015 by WillWood495 (1 review written)

Excellent Service 10/10...Lovely clean new car....friendly helpful staff...what more c an you ask for...will definitely be using you again!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

Thank you for your comments and thank you of course for trusting us with your car hire requirements. It´s good to know that you will be coming to see us again, we certainly look forward to it.

Don´t forget that if you have not done so already, if you like Drivalia Car Rental on facebook you will be completely up to date with the latest news and offers as well as being able to find out about our competitions coming soon.

All the best
The Drivalia Team

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★★★★☆

“Hassle free”

Written on: 08/07/2015

Found this car hire.co to be fine no probs at all on pick up of car,don't have credit card so paid n cash taking the ultimate rate as u have to if no credit card promt service to and from airport,brand new car 2 adults and 2 children all good would recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

Hola from sunny (VERY sunny) Spain!

Thanks for your review, it´s great to know that everything was satisfactory for you. Our Ultimate package is popular with customers due to how easy and stress-free is makes the car hrie experience. We are pleased that you found it a useful package.

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“Hassle free car hire. ”

Written on: 07/07/2015 by Gilliamti406 (1 review written)

We paid for the ultimate insurance cover for the extra piece of mind and liked the fact that by doing this we could pay cash to avoid the risk of extras being taken off our card and no need to leave a deposit. With the ultimate cover there was also no scam on the fuel charge like a lot of other spanish hire firms. The tank was full and we returned full. Other companies charge extra for you to do this. We had a brand new citroen DS3 with every extra imaginable. Satnav, climate control, electric… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

Thank you for taking the time to leave a review. We are delighted that everything was good for you. Our Ultimate package was launched to bring transparency and honesty to the car hire business in Spain and has been so popular because of the reasons you mentioned.

We do hope that we can look forward to seeing you again on your next visit and in the meantime please do like us on Facebook to stay completely up to date with the latest news, offers and promotions.

Hasta pronto!
The Drivalia Team

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★☆☆☆☆

“dangerous car hire company”

Written on: 06/07/2015

Try very hard to sell extra insurance and ripoff for fuel.The staff then inspect the car to try and charge for any alleged scratches… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

We are sorry to hear that you were not satisfied with the service you received. We always have to advise clients of the particular conditions of their contract and make them aware of the options available with us to remove any liability they may have towards damages or other potential costs. If you felt pressure then we apologise but as you will see from the countless reviews here from other customers, this is very unusual for a client to say that they feel pressure.

We always inspect cars on their return because if any damages have occured they need to be logged and, if applicable charged to the client. Many car hire companies simply have a key drop box and the cars get inspected later but we always inspect the car with the customer present so that if there are any damages the client is aware there and then the issue can be addressed rather than any surprises later.

I should reitterate that we do not try to charge for alleged damages. We provide a contract when a client collects a car which clearly lists any pre-existing damages so that the client is not held responsible. The client is always welcome to inspect the car themselves before they take it so that they can agree with the condition of the car. We always inspect cars as we do have to charge for damages but if a car is returned with a damage that was not on the car before, was not shown on the contract and was not pointed out to us by the client when they took the car then clearly this damage is new and is charged for.

If a client does book our direct "Ultimate" package then damages are all without cost to the client but if a client books a low cost rental and chooses not to upgrade the level of cover then they are responsible should anything happen. We are very clear, very fair and very honest when it comes to damages hence the clear list of damages (even the most minor scratch is listed when you take the car), the open inspections with the client present and the opportunuity the client has to inspect the car themselves.

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★★★★★

“Faultless”

Written on: 06/07/2015 by mikeynma (1 review written)

Thank you for a brilliant experience with your company. We had to leave early due to a family bereavement and you went that extra mile to help us out. Thank you for your understanding. You really impressed us! The service from pick up to the car was exemplary and all your staff were polite and helpful. The car was immaculate and well maintained. I cannot recommend Drivalia enough!… Read Full Review

Drivalia_Car_Rental's Response to mikeynma's Review

Written on: 08/07/2015

It is always a pleasure to hear from satisfied customers and we would like to thank you for your custom and of course your review.

We are sorry about your sad loss but we are pleased that at least we were able to help where we could.

If you have not already done so please like us on facebook to stay completely up to date with the latest news and offers.

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“Good Service & Price”

Written on: 06/07/2015 by JohnDell (1 review written)

The company delivered what it said on the tin. Quick & efficient no endless details and filling in forms when you book in. When you return the car, a quick check of the car and you are on the way to departures. Overall a good experience… Read Full Review

Drivalia_Car_Rental's Response to JohnDell's Review

Written on: 08/07/2015

Thank you for taking the time to leave a review. You have hit the nail on the head as to what we strive to achieve - "do what it says on the tin". We strive to deliver the highest levels of customer care coupled with great cars and a fast service and of course if you book our Ultimate rate we believe we are the most transparent car hire company in the area.

We do hope that we can look forward to seeing you on your next visit to Spain!

All the best
The Drivalia Team

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★★★★★

“Excellent Car Hire Company”

Written on: 05/07/2015 by C.Hodson (1 review written)

Just returned from our holiday in the Alicante region. Hired our car from Drivalia who were brilliant throughout. The car was nearly new, clean and ready for our pick up. When we arrived at the airport the transfer was there waiting and on our return we just had to wait a couple of minutes, which was brilliant. We booked the all inclusive hire which meant we knew that we had paid everything up front and there was no hidden extras and no leaving credit card details. Will definitely be using… Read Full Review

Drivalia_Car_Rental's Response to C.Hodson's Review

Written on: 05/07/2015

Another happy "Ultimate - All Inclusive" customer! We are delighted that you enjoyed the transparency and clarify of this new package which has really proven to be a hit with clients from all over the world.

It´s always great to hear from happy customers and we look forward to the opportunity to serve you again on yoru next visit to Spain.

If you have not done so already please do like Drivalia Car Rental on facebook and then you will be amongst the first to know about the latest news and promotions!

Hasta la proxima!
The Drivalia Team

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★★★★★

“Super Preis-Leistungsverhältnis und sehr freundlich”

Written on: 05/07/2015 by 466McCaffrey (1 review written)

Insbesondere wenn man Urlaub macht und somit nicht sofort am Fluhafen mit dem Auto losstarten muss, ist Drivalia wirklich sehr zu empfehlen. Die Vermietung liegt ein paar Minuten vom Flughafen entfernt, insofern war wirklich das Einzige, wovon ich kurz verunsichert war, dass ich den Shuttlebus nicht sofort gefunden habe. Der steht beim Depatures-Eingang und nicht bei den Arrivals. Aber egal, die Flughafen-Info weiß Bescheid. Shuttle fährt ständig, Mitarbeiter sind unglaublich nett, Auto war… Read Full Review

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★★★★★

“Great Value”

Written on: 03/07/2015

We hired 2 Kia Sportage for a family holiday. The cars were perfect for our needs and brand new with only 7 km on the clock. No hassle pickup and no hassle drop off which is exactly what you need when you are travelling with small children. This is not the first time that we have used Drivalia and we will most certainly be using them again. We knew exactly what we were paying and there were no hidden extras or add ons to our credit card. All in all a very good service. Definitely five… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Buenos dias!

Thanks for taking the time to leave a review. New cars are something that is very important to us and we replace our stock more frequently than the many car hire companies which all makes the experience that little bit extra special!

We are pleased that our "Ultimate" tarif was good for you and that you appreciate the transparency that we always set out to achieve. We do look forward to seeing you again soon!

Oh, and by the way please do like us on Facebook and that way you will be completely up to date with the latest news, offers and promotions.

See you next time!
The Drivalia Team

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★★★★★

“Tutto ok”

Written on: 03/07/2015 by Danielshu391 (1 review written)

Ottimo servizio, semplice e chiaro, veloci nel displicare le pratiche… Read Full Review

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★★★★★

“Best car hire company in Alicante”

Written on: 02/07/2015 by kas5y (2 reviews written)

I made a sudden, unplanned trip to Alicante and had not even had time to arrange car hire. I emailed Drivalia the following day (who I always use)and asked if I could pick a car up within two hours! Absolutely no problems at all, the staff are always so friendly and helpful and nothing is too much trouble. Thank you as always Drivalia… Read Full Review

Drivalia_Car_Rental's Response to kas5y's Review

Written on: 05/07/2015

Hola from sunny Spain!

Thanks for your review. We are pleased that we were able to accomodate your needs again and at short notice. Satisfied clients is what drives us although we cannot always provide cars the same day we will certainly always do our very best!

If you have not done so yet, please like Drivalia Car Rental on Facebook to stay completely up to date with the latest news and promotions!

See you next time!
The Drivalia Team

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★★★★☆

“Quick and friendly service”

Written on: 02/07/2015 by Chaneyik112 (1 review written)

Very friendly service who spoke excellent English. It was easy to get our car even though it was late in the evening and the return process was the fastest one I've experienced. We chose to add better insurance already at the online ordering which probably helped keeping the final price the same as the price on the Web page. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thank you for your review and of course for hiring a car from us. We are delighted that you were satisfied with the service you received.

Language barriers can always cause stress when visiting overseas and this is why our multi-lingual team are all able to attend to you not only in Spanish and English but in most other langauges too which is all part of our passion to make the car hire experience stress-free.

Please fo like us on Facebook to stay completely up to date with the latest news and offers. We certainly look forward to seeing you again on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Great service with clear pricing”

Written on: 01/07/2015

No need to be annoyed by rip off insurance or excesses nor overpriced fuel. With Drivalia's very reasonable inclusive rates you know where you stand as to the cost and the overall service was very good too. Book direct, no need to use a broker… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Hola from Spain

We really appreciate you taking the time to leave a review and of course appreciate your custom.

In an ever increasingly more competative market here in Spain we have thrived by building our businesson honesty and transparency and our "Ultimate" package does exactly this - the price you see is all you pay with no extras for insurance, fuel, additional driver and so on. We are pleased that you found this to be the best option for you and we hope that we can look forward to serving you again on your next trip to Spain.

If you have not already done so please do like us on Facebook to stay completely up to date with the latest news, offers and promotions!

See you soon!
The Drivalia Team

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★★★★★

“Friendly and efficient”

Written on: 01/07/2015 by CedricZiegler (1 review written)

We used Drivalia for the first time last year and were happy enough to use the service again. As before they were extremely friendly and efficient, it is easy to use and although off airport, the transfer is quick and there is very little waiting time to collect the car. We will use this company again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thanks for your review. We are delighted that everything was good for you and we look forward to the opportunity to serve you again.

If you have not already done so please do like us on Facebook in order to stay completely up to date with the latest news.

We look forward to seeing you again soon.

See you soon!
The Drivalia team

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