Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
97.7% of users recommend this
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★★★★★

“Exelent”

Written on: 30/12/2014 by Adrianion (1 review written)

Process was quick and the staff very helpful… Read Full Review

Drivalia_Car_Rental's Response to Adrianion's Review

Written on: 30/12/2014

We are delighted that you enjoyed yoru car hire with Drivalia. Thanks for writing a nice review! We look forward to serving you again soon!

Happy New Year from Spain
The Drivalia Team

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★★★★★

“It is becoming increasingly difficult to rent a car...”

Written on: 30/12/2014 by Tucker1946 (1 review written)

It is becoming increasingly difficult to rent a car without falling prey to fraud and extortion as many forums bear witness to. Drivalia has above average reviews and my experience with them was free from rip offs. There was some pressure to buy additional insurance for 80% of the total rental cost. I declined having purchased an excess coverage policy from questor for £39 prior to departure. When returning the vehicle it underwent an extremely thorough inspection which suggests any damage… Read Full Review

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★★★★★

“HIGHLY RECOMMENDED”

Written on: 30/12/2014 by Hewittkv123 (1 review written)

best car hire experience ever, very polite staff, simple collection and drop off, no hesitation in recommending, many thanks… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 30/12/2014

Thanks for taking the time to write a review. We are delighted you were satisfied with everything!

Please do like Drivalia Car Rental on Facebook to stay up to date with the latest news and competitions coming soon!

We look forward to serving you again soon and thanks to you, it´s always a pleasure to serve our wonderful clients.

Happy New Year from Spain!
The Drivalia Team

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★★★★☆

“Palma, Mallorca Drivalia car hire”

Written on: 29/12/2014 by Manuelj299 (1 review written)

We spent this Christmas in Mallorca. We hired a car from Drivalia. As they are based a few minutes drive from the airport we were collected at the airport. We misinterpreted the directions for the meeting area at airport entrance. Once we found the bus we were met with a warm welcome. At Drivalia there was various paperwork and extra charges to pay. On-line I had paid the bargain price of £50 which I did think was very cheap but couldn't find any mention of extra charges that I had to pay… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 30/12/2014

Thanks for taking the time to provide a review!

I am happy that on the whole everything was to your satisfaction. We try to keep our pricing transparent but by the car model you were expecting I presume you booked through an agency and sometimes certain agencies don´t always make everything as clear as we would like. The only extras to pay on arrival should be fuel if you have selected our full to empty rate and then our optional Premium cover which relieves you of all responsibillity and the need for a deposit. On our own website at drivalia.com we state all prices including fuel and insurance options as our goal is complete transparency.

The truth is that car hire prices in Spain have dropped considerably over the years and are now far lower than say a decade ago but naturally this means that there are some exlcusions to what is covered by the insurance which is why the full package we offer is a good idea but nevertheless completely optional.

Again, on our own website we list the exact cars that we have but as with agencies we have to state similar as we can never guarantee the exact model. All of our cars are grouped according to the international grouping standard but if you book direct and have a preference we will always try to accomodate it.

We certainly look forward to serving you again! Do like Drivalia Car Rental on Facebook to stay up to date on the latest news, offers and competitions!

Happy New Year
The Drivalia Team

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★★★★★

“Excellent Service”

Written on: 29/12/2014 by gmmoore (1 review written)

Everything about the experience of renting a vehicle from Drivalia was excellent, the lady at Alicante airport was very helpful and friendly,and because we arrived at night and were unfamiliar with the layout of the airport she guided us onto the Alicante road. After we had had the car for a few days we had an incident which damaged two wheels of the car and made it undrivable. We communicated with Drivalia,informed them of the problem and we were delivered another vehicle in about 3 and a… Read Full Review

Drivalia_Car_Rental's Response to gmmoore's Review

Written on: 29/12/2014

Thank you for taking the time to write a review about the service you received. We always strive to exceed customer expectations. Naturally accidents do happen and for us it is our main priority to ensure that an incident with your car does not spoil your holiday which is why we work fast to find a suitable resolution.

I am delighted that the team members who dealt with you were able to provide the level of service that we strive to achieve and that you were able to continue your holiday without disruption .

We look forward to serving you again on your next visit to Spain.

Have a wonderful new year!
All the best
The Drivalia Team

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★★★★★

“Great service ”

Written on: 25/12/2014 by Korbins251 (1 review written)

I have used many rental companies at alicante airport and this is by far the best. Don't be put off as they are not based at the airport the bus will be waiting for you and it's a 5 minute drive to collect your car. The staff are helpful and polite. Cars are new and clean I've not had 1 with more than 10.000km. I take the super cover insurance its well priced. There's no hidden cost's and they don't try to sell you anything. give them a try you won be disappointed… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/12/2014

Thank you for taking the time to pass on your comments about the experiences you have had with Drivalia. We are always grateful for kind words but more importantly we love it when clients are satisfied!

We are very proud of our team who do try hard to make the start (and end) of your holiday as relaxing and enjoyable as possible and it´s great that we are all living up to your expectations. Likewise, the quality of our fleet is of paramount importance and we always strive to deliver the highest standard in car presentation.

Again, thank you for taking the time to write your comments, we look forward to serving you again soon. In the meantime we would like to take this opportunity to wish you a very happy, healthy and prosperous 2015!

The Drivalia Team.

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★★★★★

“Great service ”

Written on: 23/12/2014 by stuartbeecham (1 review written)

I have used many rental companies at alicante airport and this is by far the best. Don't be put off as they are not based at the airport the bus will be waiting for you and it's a 5 minute drive to collect your car. The staff are helpful and polite. Cars are new and clean I've not had 1 with more than 10.000km. I take the super cover insurance its well priced. There's no hidden cost's and they don't try to sell you anything. give them a try you won be disappointed… Read Full Review

Drivalia_Car_Rental's Response to stuartbeecham's Review

Written on: 23/12/2014

Thanks for the lovely review. It is great to know we have lived up to the standards we aspire to not only once but repeatedly for you.

If you have not done already please do like Drivalia Car Rental on Facebook to stay up to date with the latest news from Spain, offers and competitions coming soon.

We look forward to seeing you on your next trip to Spain but in the meantime have a wonderful Christmas and of course a prosperous and healthy 2015!

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★★★★★

“first time we used drivalia but it wont be the last...”

Written on: 22/12/2014 by Smithjj52 (1 review written)

first time we used drivalia but it wont be the last excellent service… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 23/12/2014

It´s great to know we did a good job and that you were pleased with everything. We look forward to seeing you again on your next trip!

Have a wonderful Christmas and New Year!

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★★★★★

“Great experience”

Written on: 21/12/2014 by Suedoug (1 review written)

Couldn't find fault with anything to do with the car hire from pick up to drop off first class would definitely recommend to family and friends fast and friendly service… Read Full Review

Drivalia_Car_Rental's Response to Suedoug's Review

Written on: 23/12/2014

Thank´s for a great review! We are so happy that you were pleased with the service received on your recent visit.

Don´t forget to follow us on Facebook - Drivalia Car Rental to stay up to date on the latest news, offers and competitions!

Have a lovely Christmas and we look forward to seeing you again soon!

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★★★★★

“The best car hire Company on Costa Blanca”

Written on: 19/12/2014 by paul2702 (1 review written)

Once again, great staff, great service, great car, great price. Would never use any other Company at Alicante. I would recommend to anyone. Paul… Read Full Review

Drivalia_Car_Rental's Response to paul2702's Review

Written on: 20/12/2014

Hi,

Thank you for your lovely comments. We are always happy to know when we do a good job and it´s great that you are happy with the service you receive.

Please do like us on Facenook (Drivalia Car Rental) to stay up to date on the latest news, offers and even competitions coming soon!

Have a lovely Christmas and of course all the very best for the coming year. We look forward to seeing you again soon.

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★☆☆☆☆

“GAS RIP OFF AVOID THIS COMPANY”

Written on: 17/12/2014 by DavidPeer (2 reviews written)

STOP! Dont use this company they overcharged me with petrol and i had to do a Top Up insurrance for a lot of more money. Bad experience wont recomend this to nobody… Read Full Review

Drivalia_Car_Rental's Response to DavidPeer's Review

Written on: 18/12/2014

Dear Customer,

Firstly we would like to thank you from hiring a car from Drivalia recently. I am sorry that you feel you were overcharged. If you would like to contact our customer care team, we will happily take a look at your invoice and respond personally with an explanation of charges in case of any confusion.

It may be worth pointing out that we are one of the few remaining companies that offer a choice of FULL to EMPTY or FULL to FULL fuel policies and so you are under no obligation to buy fuel from us. If you look at our website you will see we give clear pricing for both options as well as list the maximum and minimum cost of fuel for each car group so clients who choose the full to empty policy can make an informed choice. Again, this level of transparency is rare in the car hire industry, especially in Spain.

Our Premium top up insurance is optional but ensures complete peace of mind against any damages to the parts of the car not covered by the standard insurance. As the industry continues to demand lower prices we, like all other car hire companies in Spain have to make more things optional to keep our prices competative. Again, our website does make very clear what is and what is not included in the car rental insurance and your options for adding complete cover along with prices for this.

On the whole we are proud to be one of the highest rated car hire companies in Spain with an enourmously high level of customer satisfaction. I will close by adding that if you booked through an agency please do email us so that we can ensure that the agencies are passing on full information although in general we find that this information is made clear but naturally in the case of a client being surprised by anything we do like to double check. As I said this would have to be by email to our head office as they are the only ones that have access to your contract information.

Again thank you for choosing Drivalia and greetings from Spain.

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★★★★★

“reliable and easy”

Written on: 16/12/2014 by PatienceEdwards1973 (1 review written)

I can warmly recommend Drivalia, we had a very easy going communication beforehand, shuttle service ist well organised and quick, they were waiting for us on arrival and the station is easy to find and very close to the airport. The people we got into contact with were all very friendly and the whole procedure was very easy, no problems, no trying to sell insurances or anything like that. Just a very good experience. we will definitely rent or car at Drivalia the next time we go to Alicante!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/12/2014

Hello from Spain and thank you for your review!

I am pleased that you found the communication with Drivalia and the overall experience satisfactory. We are very proud of the efficiency of our shuttle service and strive to get you from the terminal and on your way to enjoy your holiday as fast as possible because hiring a car is the start of your holiday and so a smooth and friendly experience is of paramount importance to us!

Please do like us on Facebook - Drivalia Car Rental to stay up to date on the latest news, offers and competitions and we look forward to welcoming you again on your next trip to Spain!

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★★★★★

“Best Experience Ever”

Written on: 16/12/2014 by aturner1237 (1 review written)

There are lots of horror and scare stories about Spanish Car Rental, but Drivalia were completely different. Right from the outset, they provided clear pricing details on their cars and the fuel options. They have excellent English speaking staff who responded quickly to email information requests and nothing seemed to be too much trouble. They operate 5 mins off the airport but we were met promptly met and taken to their site. Within 10 mins we were in the car and on our way. We were given a… Read Full Review

Drivalia_Car_Rental's Response to aturner1237's Review

Written on: 17/12/2014

Greetings from Spain!

Thank you for your kind words and taking the time to leave a review. We are pleased that everything was to your expectations.

Our fuel is slightly higher than normal pump prices due to the logistical costs of operating our own pumps and employing staff to take care of them but of course this provides a convenience for our clients. We do regularly check our fuel prices against other companies and strive to remain amongst the most competative. It may be worth pointing out however that you are not obliged to buy fuel from us and you can opt for our FULL FULL tarif whereby you pay a few euros more for your car hire but simply take the car full and return it full which means you are only paying for the fuel that you use at the standard pump price.

Furthermore a credit card deposit is not always required! If you choose to take out our premium cover not only do you benefit from the peace of mine of knowing that absolutely everything is covered and there are no worries incase anything happens to the car but also we require no security deposit whatsoever. This does only apply to cover purchased directly with us but is always something worth considering if you wish to have complete peace of mind and of course not have to leave your credit card details.

Going back to your kind words, again I would like to thank you for taking the time to leave us a positive review. We very much hope to welcome you again on your next visit to Spain!

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★★★★☆

“Great Service ”

Written on: 16/12/2014 by stunner292 (3 reviews written)

Easy to find,easy to use just outright simple.Second time of using and the process is perfect… Read Full Review

Drivalia_Car_Rental's Response to stunner292's Review

Written on: 17/12/2014

Thank you for your review. We are very happy that you are pleased with the service you have received and look forward to serving you again on your next visit to Spain.

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★★★★★

“Very helpful and always impressed with service”

Written on: 15/12/2014 by Lynnportsmouth (1 review written)

I have used drivalia car rental for a number of years and would not use any other rental company in Spain. Staff are helpful and friendly and nothing is too much trouble. Always recommend to friends and family. Very impressed with the booking procedure and have had no problems with changing my booking if needing a larger car after I have booked. More family deciding to come out with us… Read Full Review

Drivalia_Car_Rental's Response to Lynnportsmouth's Review

Written on: 17/12/2014

Hello from Spain and thank you for your kind words. We word very hard to deliver a high level of customer care and an outstanding overall rental experience and it´s lovely to hear from regular clients to inform us that we are doing things right!

Please do like Drivalia Car Rental on Facebook to stay up to date with the latest news and offers and we look forward to welcoming you again on your next trip!

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★★★★★

“excellent experience”

Written on: 15/12/2014 by pauldawn (1 review written)

This is without doubt the best car rental we have ever had. Would highly recommend to others and fully intend to use again. My thanks to the most helpful lady on reception, first class service all round… Read Full Review

Drivalia_Car_Rental's Response to pauldawn's Review

Written on: 17/12/2014

Thank you for taking the time to provide your feedback and review!

It´s great to know that your experience with us was good and that you will be using us again - we very much look forward to it!

Please do like Drivalia Car Rental on Facebook to stay up to date with the latest offers and promotions as well as competitions coming soon!

Greetings from Spain!

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★★★★☆

“A reliable car hire experience”

Written on: 13/12/2014 by 448Romero (1 review written)

Having read horror stories about car hire companies I was cautious in choosing a rental company for our holiday. Drivalia appealed to me as there is a no hassle, no deposit premium insurance option and also the customer reviews were mainly positive. After renting and returning the car I can confirm that my Rental experience with Drivalia was trouble free so I'm pleased my choice paid off… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/12/2014

Hello from Spain and thank you for your positive feedback! We are delighted that you enjoyed your car hire experience with us and everything was as you expected. We strive to really focus on attention to detail and providing a world class experience to our clients and it´s lovely when clients provide their feedback.

We hope that we can serve you and your friends and family again and in the meantime please do like Drivalia Car Rental on Facebook to stay up to date with all the goings on!

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★★★★★

“Wonderful car and service!”

Written on: 11/12/2014 by torrevieja2011_yandex.ru (1 review written)

I enjoyed it very much! The car was wonderful, the service excellent. The service was quick and with a smile. This is fine when in Spain, you are so welcome! I recommend to rent a car by DRIVALIA… Read Full Review

Drivalia_Car_Rental's Response to torrevieja2011_yandex.ru's Review

Written on: 12/12/2014

Thank you for your kind words, we are delighted that everything was to your satisfaction and look forward to serving you again. Don´t forget that you can like Drivalia Car Rental on Facebook to stay up to date with the latest news and offers!

Best wishes from Spain
The Drivalia Team

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★★★★☆

“good price, good quality, gentil persons”

Written on: 10/12/2014 by Stephenp1959 (1 review written)

I was not familiarized with the transfer mode, did not read all the papers at home and forgot the papers at home ... but all went well. A bit difficult was it to find the parking, I took the car in the dark and did not recognize the place in the day time altough the map helped a little, I passed the place two times and asked at the desk of another car renting company who knew. Anyway the map was right ... The price/quality relation was excellent and the service quite good. The car was super… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/12/2014

Greetings from Spain and thank you for your comments. We are delighted that everything was to your satisfaction. We are happy that the map provided helped!

Please do keep an eye on our website or like us on Facebook to stay up to date on everything that´s going on!

Best wishes
The Drivalia Team

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★☆☆☆☆

“great service best in the area”

Written on: 08/12/2014 by AbrilReid18 (1 review written)

The service we received was very good from start to finish also a very good car we have used a lot of car hirr firms in Spain and you are the best… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/12/2014

Thank you for your kind words! We saw the one star and thought we had not lived up to your expectations but after reading your comments this is probably a mix up!

We are delighted that you had a great experience with Drivalia and hope that we can welcome you again on your next visit to Spain. Don´t forget to follow Drivalia Car Rental on Facebook to stay up to date with the latest news, offers and competitions coming soon!

Greetings from Spain!

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