Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
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★★★☆☆

“good and bad”

Written on: 30/03/2015 by Koch78 (1 review written)

I had hired from them before and was impressed by the fact that the car had all the legally required things in the car , warning triangle , high viz jacket etc . I find it crazy that car hire companies are not compelled to supply these to customers as you are committing an offence if stopped by the police and you dont have them. My most recent experience was very different , none of the items were in the car so i had to buy them myself , Also I got a very hard sell of the extra insurance… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 31/03/2015

Thank you for hiring a car from us and taking the time to provide feedback. We are aware of your issue as we received an email and I would like you to know that we do take any comments regarding possible problems very seriously.

Firstly I should assure you and all clients that all of our cars are supplied with warning triangles and high visibility jackets and although it is not legally obligatory for car hire companies to supply them (indeed many don´t, they leave this to the responsibility of the client) Drivalia do supply these in all cars.

Our cars are checked (in the same way that airlines check life vests are in place) because from time to time they do get stolen but we check every car before they go out and we have never previously heard of them being missing from a car. If you had called us to inform us of this during your rental we would have taken steps to provide these for you.

The car you rented has been checked to ensure these items are inside and again I would like to assure you that this is part of our routine checks.

It is not our policy to put undue pressure on clients regarding insurance although we do have a duty to advise clients of what is and is not covered as well as highlighting any exclusions that their own cover may have if we are aware of it. I am sorry if you felt pressurised but can assure you that this is not our intention as a company.

We do hope that we can serve you again on your next visit and deliver the service that we strive to deliver, the same service that you were clearly delighted with on your previous visit.

With warmest regards from Spain
The Drivalia Team

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★★★★★

“Holiday in Spain”

Written on: 30/03/2015 by JadeHouse28 (1 review written)

Everything went according to plan. I have used before and will use again. Transfers from the airport are very good. What I liked was there was no long queues to wait in to get your car. Very efficient and friendly staff… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 31/03/2015

Thank you for leaving a review. It´s always great to hear from our customers and to know we are doing our job well.

Our shuttle service is carefully coordinated and planned on a day by day and even hour by hour basis to ensure we have enough busses running and enough staff in the office to always deliver the fastest and best service. We are pleased that everything worked well for you.

Please like us on Facebook to be amongst the first to know about everything thats going on!

We hope to serve you again soon.

All the best
The Drivalia Team

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★★★★☆

“First time but not the last.”

Written on: 29/03/2015 by Monica0828 (1 review written)

This was our first time with Drivalia. Very professional service in every way.nice people, nice car. Easy to get to and quick turnaround. Much better than joining a large qroup of people at the airports. Sometime taking up to an hour to finally get your vehicle. Very slight moan, car Opal virtually new but rear doors open back to front. At rear passenger seats, but thick wives and friends would pull door handles then push door where hinges where. Get angry blame driver for putting child locks… Read Full Review

Drivalia_Car_Rental's Response to Monica0828's Review

Written on: 31/03/2015

Thank you for renting a car from us and taking the time to leave a review. We are really pleased that everything was to your satisfaction.

You are right that the doors are quirky on the Opel Meriva which obviously we have no control over. Some people love it and others are not so keen but we stock those cars because they are very popular with clients. Obviously we have other groups of cars available as well as other models in that group so next time if you prefer something else do just ask and we will do our best to accomodate.

We would love to keep you up to date on the latest happenings here at Drivalia and invite you to like Drivalia Car Rental on Facebook... you could even be in with a chance to win a free car hire by liking us (news coming soon!).

Thank´s again for your custom which we really appreciate and of course we look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“My mistake”

Written on: 28/03/2015 by ColtonHead1946 (1 review written)

After booking a car with drivalia,I arrived at the bus collection point only to find I had booked the car for the previous month ,my mistake but the driver and booking staff arranged a nice car at a good price . All stress free I have used them before and will use them again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 31/03/2015

Dear Customer,

Many thanks for taking the time to leave us a review. It´s great to know that our team were able to deal with your problem and get you on the way to what we hope was a great holiday. Naturally we hope that we can look forward to serving you again soon on your next trip to Spain and in the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, offers and competitions!

See you next time!
The Drivalia Team

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★★★★★

“Experiencing Car Hire with Drivalia”

Written on: 26/03/2015 by albrads (1 review written)

We have been hiring cars for many years. mainly in Portugal, Spain and France and can say without exception that Drivalia are the best we have experienced. The car was very clean on collection and was delivered with a full tank of fuel - to be returned full. We take exception to companies that operate on a 'collect full - return empty basis. The staff were very friendly and efficient. We would strongly recommend Drivalia… Read Full Review

Drivalia_Car_Rental's Response to albrads's Review

Written on: 31/03/2015

Dear Customer,

Thank you for renting a car from us and for taking the time to leave such a lovely review. We are delighted that you were satisfied with the service you received.

We hope that we can look forward to serving you again on your next visit to Spain but in the meantime please do check out our Facebook page (Drivalia Car Rental) and if you click "like" you will be amongst the first to know about our latest news, offers and competitions!

Hasta pronto!
The Drivalia Team

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★★★★★

“Overall Good Experience”

Written on: 25/03/2015

My husband and I have just returned from Spain and rented a car from Drivalia at Alicante airport. This is our first experience of car hire in Spain and it has been a good one. We were met promptly at the airport by the shuttle and our driver was very pleasant and friendly. We were a little apprehensive as we had read a lot of negative reviews regarding car hire in Spain but researched a little and chose Drivalia. The car was clean and in good order and we had no problems. Our return was… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/03/2015

Thank you for leaving a lovely review for us. We are delighted that your car hire experience was a great one for you.

Sadly, as you say the car hire industry in Spain is tainted by a bad reputation mostly because of a combination of customer demand for low prices which results in hidden costs with many suppliers and of course the fact that many companies are out to get as much as they can from tourists.

We have always based our business on honesty, transparency and attention to customer satisfaction and whilst we may not be the cheapest we have thrived on the fact that we have built a reputation that people trust.

This was recently taken one step further with the introduction of our new Ultimate tarif which offers a complete all inclusive "what you see is what you pay" price with no extras for insurance or compulsory fuel purchase etc. Since it´s launch we have been inundated with customers old and new who are again delighted with our transparency.

We hope that we can be of service to you again when you next return to Spain and in the meantime if you have not done so already please do like Drivalia Car Rental on facebook to stay up to date with all of the latest news.

We look forward to seeing you soon!

All the best
The Drivalia Team

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★★★★★

“Would definitely recommend!”

Written on: 24/03/2015

The staff were extremely helpful. When I had to cancel an online booking due to illness, credit was given on my next booking. The whole service was efficient from the prior instructions, to the pick up and drop off. Many thanks!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/03/2015

Hola!

Thank you for taking the time to provide feedback following on from your recent car hire. We are delighted that everything was to your satisfaction.

We hope that we can look forward to welcoming you again on your next visit to Spain. In the meantime please do like "Drivalia Car Rental" on Facebook and you will be amongst the first to know about the latest news, offers and promotions!

Saludos
The Drivalia Team

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★★★★★

“Simple, efficient and friendly service”

Written on: 24/03/2015 by Sunnyclimes (1 review written)

My experience relates to my car rental at Alicante airport. Immediately outside the terminal building I was met by the collection bus (no waiting for the bus) and driven for 5 minutes to the car compound. The driver was dressed smartly, friendly and helpful with my bags. As he drove to the compound he gave clear directions on how to return to the compound when I returned the car at the end of the rental period. At the compound, the paperwork formalities were completed quickly by a very… Read Full Review

Drivalia_Car_Rental's Response to Sunnyclimes's Review

Written on: 24/03/2015

Hi and thank you for leaving your feedback!

It sounds like you had a great time with Drivalia which is excellent and just as we strive to deliver. Our view is that everything from the short shuttle journey to the return of your car are all important parts of your car hire experience and we are proud not only of our company systems and procedures but also our team who all work really hard to deliver this level of care.

I hope that we will see you again on your next visit to Spain and in the meantime please do follow Drivalia Car Rental on facebook to stay up to date with all the latest news, offers and promotions!

Thanks again and see you soon!

Saludos
The Drivalia Team

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★★★★★

“Very efficient”

Written on: 23/03/2015 by RusDove (1 review written)

This was the first time I had used Drivalia. The terms were very transparent, I like to know what the total cost will be when I hire a car. I rented full to full and paid for the extra insurance when I booked the car so I was not hit with any "hidden Extras". The vehicle was clean and in good condition. My wife is disabled and the shuttle bus driver helped me with her wheelchair and the cases. When I returned the vehicle it was quick and simple process before being shuttled back to the… Read Full Review

Drivalia_Car_Rental's Response to RusDove's Review

Written on: 24/03/2015

Hello and thank you for taking the time to leave a review.

It´s great to hear that your holiday started on the right note and that everything with your car hire was good. You made the right choice by taking everything online and if you book through our own website now we offer a new Ultimate package which includes the FULL FULL rate, full coverage and various other extras all at a fair and realistic rate.

We hope that we will see you again soon and in the meantime please do like us on facebook - Drivalia Car Rental in order to stay up to date with all the latest goings on!

See you next time!
The Drivalia Team

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★★★★★

“Drivalia. Great service, good car and English spoken”

Written on: 22/03/2015 by BYSB (1 review written)

We visited this area of Spain for the second time. This time relatives advised us to try car rental Drivalia. This appeared to be a good choice. People were very friendly. Procedures were correct. Our plane was late at sunday night. Nevertheless they ware waiting for us at the airport as promissed. They checked the flight themselves, and communicated actively with us about an error I made in the reservation process. The car was in perfect condition. People were friendly. Service excellent as… Read Full Review

Drivalia_Car_Rental's Response to BYSB's Review

Written on: 24/03/2015

Thank you for giving us a try! We are really pleased that everything was up to your expectations. Thank´s also for taking the time to share your experience.

We do try to stand out from the croud with the service that we deliver right through from verifying booking details to the moment you return your car and its nice to know that our systems that are in place worked when the error was made with your flight.

When it comes to cars in the group we have to balance economy of fuel consumption with great cars and as you can imagine many people want a car that is not thirsty on fuel. Nevertheless we have a broad range of cars and so you are always welcome to email us for advice when you make your booking and we will be happy to advise you on the best one for your needs.

We hope to serve you again soon. In the meantime please do like "Drivalia Car Rental" on Facebook and you will be the first to know about our latest offers, news, competitions and promotions.

See you soon!
The Drivalia Team

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★★★★★

“Excellent service, completely reliable”

Written on: 22/03/2015 by bfSharpe460 (1 review written)

Have used this company for car hire in Alicante many times and unlike so many other car hire companies, this one has always been completely reliable, trustworthy, provided excellent helpful service at reasonable prices. I will continue using this company for the future!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/03/2015

Dear Customer,

Thank you for your regular custom and of course for taking the time to leave a review. We really appreciate both!

It´s great to know that you are satisfied with the service that we deliver and we very much look forward to continuing to take care of your car hire needs on your visits to Spain.

If you have not already done so please do like "Drivalia Car Rental" of Facebook to stay up to date with the latest news, offers and promotions.

Saludos!
The Drivalia Team

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★☆☆☆☆

“Fuel Fair policy is not quite fair”

Written on: 22/03/2015 by dronfx (6 reviews written)

Basic option for 120 eur for 7 days with "full to empty" fuel policy (compulsory fuel tank purchase). Basic+ for 160 eur for 7 days with "Fair fuel policy"(pick up full return full). THE ONLY DIFFERENCE BETWEEN BASIC AND BASIC+ IS FUEL POLICY. So their "Fair" fuel policy cost 40 eur extra - that is NOT QUITE FAIR… Read Full Review

Drivalia_Car_Rental's Response to dronfx's Review

Written on: 24/03/2015

Firstly thanks for leaving a review. I am pleased that you have highlighted this in order for us to offer clarification.

We offer three packages - Basic, Basic Plus and Ultimate.

You are right that the difference between Basic and Basic Plus is the fuel policy. With our Basic package we strive to offer the lowest possible car hire price and for this reason we work on a FULL EMPTY basis with a comulsory purchase of a tank of fuel. Because we are supplying a tank of fuel we are able to offer the biggest discount on the car rental which is why this tarif works out cheaper than the Basic Plus.

If a client wishes to have the fairest fuel policy then the Basic Plus (or Ultimate) offer FULL FULL so the client takes and returns the car full and does not pay us anything for the fuel. Naturally the discount applied to Basic based on you paying for a tank of fuel cannot apply to the Basic Plus because you are not paying for any fuel.

Nevertheless the Basic Plus package works out great value for money, especially for clients who are likely to drive very little. Many of our clients simply drive to their house and back and therefore use perhaps a few euros of fuel only. For these clients it is obviously economically sensible to opt for Basic Plus or Ultimate and pay a little more for the car and then just top up at petrol station prices before they return the car.

Our Ultimate package is new and includes our full insurance at a discounted rate compared with buying it seperately. It also has other benefits which are detailed online.

The main principle of Drivalia is to offer clear and transparent options for our clients and we are very proud of our new range of packages that deliver exactly what we say on their website with all costs, included and excluded items clearly identified.

We hope this clarifies how our pricing structure works and why the most basic of packages is cheaper.

All the best
The Drivalia Team

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★★★★★

“top”

Written on: 21/03/2015 by Rogers350 (1 review written)

I am now a very satisfied costumer from Drivalia for a few years. Go on like this!!! … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2015

Thank´s for the feedback!

We are driven by offering quality service, cars and an all round great value package and it´s certainly how we intend to go on!

Thank you for your continued custom, we of course look forward to your next visit. In the meantime please do check out our Facebook page (Drivalia Car Rental) and don´t forget to click "like" to be amongst the first to know all about our latest offers, news, promotions and competitions which will be coming this year.

All the best
The Drivalia Team

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★★★★★

“Would use This Company Again”

Written on: 19/03/2015 by Jaime230 (1 review written)

A very positive experience with this company and the staff were very helpfull and the vehicles where in Excellent condition. I would certainly recommend this company… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2015

Thank you for taking the time to leave your feedback and of course for using us for your recent car hire in Spain. We are really pleased that everything was up to your expectations and that you had a positive rental experience.

Please do follow us on Facebook to learn about all the latest things happening and be amongst the first to know about the latest offers, promotions and competitions!

We hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“Enjoyable Experience”

Written on: 19/03/2015 by Barney332 (1 review written)

I hired a Fiat Panda for 24 days from Alicante Airport, the cost of the car was very reasonable. The cost of the extra insurance was more than the car rental, I suppose this applies to any rental firm, so it's up to the individual whether they choose the extra insurance or not. I chose the fuel option "pick up full and return full" which suited me best. While I had the car I put a search on the internet to find the nearest petrol station to Alicante airport, someone has even posted a Youtube… Read Full Review

Drivalia_Car_Rental's Response to Barney332's Review

Written on: 22/03/2015

Hola!

Thanks for renting a car from Drivalia and taking the time to leave a review. We are delighted that you had an enjoyable experience with us.

Full insurance for car hire has indeed increased in price at all car hire companies in Spain but at the same time car hire prices have dropped considerably over recent years and so the two parts combined still add up to overall great value (at least that´s the way we try to keep it at Drivalia!). It is always best to take your full cover directly from the car hire company as you did because this is the easiest way to ensure complete peace of mind knowing that everything is covered.

We are proud to offer the FULL FULL fuel tarif also which you used and this can often work our much more economical for clients, particularly when they won´t be using a full tank of petrol/diesel.

Please do like "Drivalia Car Rental" on Facebook in order to stay up to date with all the latest news, offers and promotions and we hope that we can welcome you again on yoru next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Excellent service and easy to use!”

Written on: 19/03/2015 by sunshines03 (1 review written)

The overall process was simple and easy for someone travelling with a young child. I missed all the queues for the car rental at the airport itself which was a relief and collected my car within 20 minutes of landing. The car was exactly as I asked for with no hidden costs. I would definitely recommend using Drivalia as the staff spoke very good English and were very helpful… Read Full Review

Drivalia_Car_Rental's Response to sunshines03's Review

Written on: 21/03/2015

Thank you for leaving a review, we are really pleased that everything was to a great standard for you.

Our goal is to always serve clients quickly and with the minimal of fuss but with the highest level of service and of course always in your native language. We are really pleased that everything was as you would expect and that you are happy!

If you come to Spain again we do hope that you will choose Drivalia again! In the meantime please do like us on Facebook to stay up to date with eveything that is happening here and all the latest offers!

All the best
The Drivalia Team

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★★★★★

“Great service”

Written on: 18/03/2015 by Brylee1953 (1 review written)

This is the first time we have used drivalia and we're very impressed by the people and the service. The car was practically brand new and we liked the fact that you picked it up with a full tank and just returned it with a full tank. We would definitely use them again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/03/2015

Hi and thank you for hiring a car from us. Thanks also for taking the time to leave us such nice feedback.

Fuel policies are something that does set us apart from some of the other companies because we offer both options, to take the car full and return empty or, as in your case take and return full. This means that we can offer the best solution for every client.

We hope that we can look forward to serving you again on your next visit to Spain!

Kind regards
The Drivalia Team

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★★★★★

“Excellent rental experience ”

Written on: 16/03/2015 by suzannew326 (1 review written)

It was the first time that I had rented a car abroad and using Drivalia made this experience pleasurable. Quick transfer from the airport, smooth quick check in and the car was in excellent condition. Due to taking out additional cover no credit card details were needed. Handing the car back was quick a member of staff checked over the car and petrol and the rental was complete and a shuttle bus was waiting to take us back to the airport literally 3mins drive away. Great first time experience… Read Full Review

Drivalia_Car_Rental's Response to suzannew326's Review

Written on: 21/03/2015

Hi and thank you for leaving such nice feedback following on from your car hire experience with us. Car hire in Spain, especially for someone who has not done it before can be a minefield but we pride ourselves on the service that we deliver and we are really pleased that you had a nice experience.

We hope that this first experience of hiring a car in Spain is the first of many and that we can look forward to welcoming you again. Why not like us on Facebook and you could even win your next car hire!

All the best
Steve
Drivalia Car Rental

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★★★★☆

“Spotless collect, drive an return.”

Written on: 16/03/2015 by KamariDonovan252 (1 review written)

The pickup on the airport is good. De process of collecting the car is efficient and friendly. All was conform the reservation. We had a nice, clean, rather new Fiat 500L. No problems during the hiring period. On return the inspection was quick. And in no time we were on the shuttle to the departures. We are very satified with Drivalia… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/03/2015

Buenos dias!

Thank you for leaving a positive review. We are of course delighted that we lived up to your expectations. New, quality cars and a professional, honest and efficient service are our most important aims and it´s always nice to know that we have delivered!

We hope that we can serve you again soon and in the meantime please do check out our Facebook page, if you like us you will be the first to know about our new competitions including "win a car hire" coming soon!

All the best
The Drivalia Team

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★★★★★

“Recent trip to Majorca”

Written on: 16/03/2015 by ADW66 (1 review written)

I have to say that Drivalia made everything really easy when we used them recently to rent a car in Majorca. The office is close to the airport and conveniently close to a petrol station for your refill. Everyone was really friendly and it was a pleasure to deal with them. I would not hesitate to use them again… Read Full Review

Drivalia_Car_Rental's Response to ADW66's Review

Written on: 21/03/2015

Thanks for leaving a review. We are really pleased that everything was up to your expectations at our Palma office and that you had a great experience with us.

If you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with all the latest news, offers and promotions.

We look forward to serving you again soon.

Saludos
The Drivalia Team

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