Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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96.1% of users recommend this
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★★★★★

“Definately use again ”

Written on: 22/09/2015 by PeterButt (1 review written)

Short but sweet review. This was the first time in 25 years of holidaying in Spain that I have used Drivalia and it wont be the last! Everything from being collected by the shuttle bus to collect the car to the return trip to the airport by the same bus was faultless. Courteous staff, spotlessly clean car, everything was perfect.10 out of 10 in every respect. Well Done Drivalia !!… Read Full Review

Drivalia_Car_Rental's Response to PeterButt's Review

Written on: 29/09/2015

Hola!

We really appreciate you giving us a try and of course taking the time to share your experience.

It´s always nice when customers leave a review but in particular when someone who, like you, has been coming to Spain a long time and clearly have had many opportunities to shop around and try what the market has to offer.

We are really happy that you rate us highly and we very much look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★★

“Drivelliia car hire Alicante -Spain ”

Written on: 22/09/2015 by 394Morris (1 review written)

Have just returned from Spain and after a lot of research chose Drivilia Car hire. The car selection part was very easy and clear on the prices of the vehicle / insurance packages. I chose the full insurance package so every eventuality was covered and overall didn't think it was bad value. During the booking process 2 payments were taken ( my error) , just one email to Drivilia and it was sorted out / refunded. The collection process for the car was simple and very quick , staff were… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Thank you for taking the time to leave a review. We are delighted that everything was good for you and that you enjoyed your car hire experience with Drivalia.

We hope that we can look forward to being of service to you again in the near future.

Kind regards
The Drivalia Team

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★★★★★

“Good Car Hire”

Written on: 22/09/2015 by Daisy499 (1 review written)

Very good service, good quality, well maintained clean cars, we have used them 3 times so far, and will be booking 2 more very soon… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Thank you for your review and of course for putting your trust in us. It´s always lovely to hear from our regular satisfied customers.

We are looking forward to seeing you next time.

All the best
The Drivalia Team

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★★★★☆

“Good Service”

Written on: 22/09/2015 by Hogankz422 (1 review written)

Would book with Drivalia in the future… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/09/2015

Thank you for your comments, we are pleased that everything was good for you and we look forward to seeing you again!

All the best
The Drivalia Team

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★☆☆☆☆

“lied to about insurance required”

Written on: 21/09/2015 by fdMcElroy332 (1 review written)

When arriving at drivalia we were informed that we only had "3rd party insurance" with them even though DoyouSpain's website had said full insurance - CDW and theft. We told them that we had an excess policy which we purchased elsewhere but they said as we only had CDW insurance with them the excess policy would only cover us if we were in an accident with another moving vehicle but the vehicle wouldn't be covered if bumped when parked anywhere or was stolen. even though they were shown the… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/09/2015

Thank you for taking the time to leave a review. We are sorry that you were unsatisfied with the service.

Although here we do not have access to individual records so can only comment in general. It is important that clients understand what the excess actually refers to and with Drivalia if you book our Basic or Basic plus package then there is an excess which related to damage to the bodywork in the event of an accident when driving. Other things or situations can be exclusions to excess and we do sometimes see clients who have policies designed to reimburse their excess but then later because of the parts of the car that are damaged or because of the circumstances leading to the damage have trouble in reclaiming money.

We advise clients who choose cover elsewhere rather than purchase oru own SCDW cover to check with their insurers as to exactly what is covered because although we can draw from experience and give general advice we naturally don´t know the full details of insurance that is provided by low cost companies and nothing to do with us.

Our full cover is optional but of course provides complete cover and peace of mind.

Your comments will be passed over to our operations team as part of our continual effort to improve the service that we offer.

Best wishes
The Drivalia Team

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Kpwarner's Comment

Written on: 28/09/2015

i HAVE ALREADY CONTACTED YOUR OPERATOINS TEAM AND I AM STILL NOT HAPPY WITH THE RESPONSE THEY HAVE GIVEN. MY EXCESS POLICY WAS EXPLAINED TO YOUR STAFF AND SHOWN TO THEM AND THEY STILL INSISTED THAT IT DIDNT COVER US AND WENT ON TO TELL US TOTAL LIES, SAYING WE WERE ONLY INSURED THIRD PARTY THROUGH YOU SO THE CAR WASNT INSURED FOR THEFT OR IF HIT WHEN NOT BEING DRIVEN. ON MY RETURN I KNOW FIND THAT THIS WASNT THE CASE WE DID IN FACT HAVE CDW and TP WITH YOU SO WOULD HAVE BEEN COVERED IN OTHER EVENTUALITES BY OUR EXCESS POLICY.

YOUR COMPANY OUT AND OUT LIED AND SCARE MONGERED TO GET US TO TAKE YOUR POLICY.

I HAVE BOOKED CAR RENTAL THROUGH MANY COMPANIES IN THE PAST AND HAVE NEVER HAD THIS PROBLEM AND CERTAINLY WONT BE USING DEVALIA AGAIN.

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★★★★★

“See you next time.”

Written on: 21/09/2015 by Firestopper (1 review written)

The whole service from initial booking, through collection, and return, was easy, pain free, and crucially, NO HIDDEN CHARGES !!! Unlike certain companies !!! See you all next time we visit… Read Full Review

Drivalia_Car_Rental's Response to Firestopper's Review

Written on: 28/09/2015

Thank you for your review. We do certainly pride ourselves on providing honest and transparent car hire with no hidden surprises and our Ultimate rate provides a completely all inclusive price where what you see is what you pay.

We do hope that we can look forward to seeing you again in the near future.

All the best
The Drivalia Team

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★★★★★

“Very good experience.”

Written on: 21/09/2015 by Thevillagepeople (1 review written)

Booked through Economy Car Hire but Drivalia were very good. Easy pick up from outside the airport and whilst some of the car hire companies in the terminal had long queues we were whisked away and 5 minutes later round the other side of the airport there was only one person in front of me at the car collection point. Car was all we expected and more as we had a slight upgrade for a reason that I am not quite sure of. However all went well and the return of the car was just as easy. I will… Read Full Review

Drivalia_Car_Rental's Response to Thevillagepeople's Review

Written on: 28/09/2015

Thank you for taking the time to leave us a review. We are pleased that everything was good for you and look forward to seeing you next time!

All the best
The Drivalia Team

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★★★★★

“Drivalia ticks all the boxes”

Written on: 21/09/2015 by Golfgirljb (1 review written)

Great service, friendly, efficient and fast. Will be back very soon… Read Full Review

Drivalia_Car_Rental's Response to Golfgirljb's Review

Written on: 28/09/2015

Hola from Spain!

Thank you for taking the time to write a review. We are pleased all was good for you and we hope that we can look forward to serving you again.

All the best
The Drivalia Team

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★★★★★

“It was a very good service and would recommend it to...”

Written on: 21/09/2015 by BraidenRamirez (1 review written)

It was a very good service and would recommend it to anybody. They were very efficient… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/09/2015

Thank you for your review. It´s good to know that you were satisfied with the service you received.

We look forward to seeing you soon.
All the best
The Drivalia Team

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★★★★★

“Drivalia Alacante”

Written on: 20/09/2015 by TomWall (1 review written)

as we left the airport the shuttle bus was waiting, the driver was pleasant and helpful and we were at the office within minutes af arrival. the office staff were excellent, spoke both english and spanish, advised on insurance cover without annoying or persisting just simply stated the facts and had my details from several years ago, an allround excellent experience, same thing when returning the car, handed in the keys, shuttle bus waiting - great… Read Full Review

Drivalia_Car_Rental's Response to TomWall's Review

Written on: 28/09/2015

Thanks for your review and for using our service. We are pleased that everything was good for you and look forward to serving you on your next trip to Spain.

All the best
The Drivalia Team

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★★★★★

“Super Service”

Written on: 20/09/2015 by 380Potter (1 review written)

Es hat alles bestens und schnell geklappt. Wirkliche netter und guter Service. Ich würde gerne wieder bei Drivalia buchen.Das Fahrzeug war in einem sehr guten Zustand. Die Rückgabe war perfekt… Read Full Review

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★★★★★

“Fun in the sun with Drivalia !”

Written on: 20/09/2015 by Banks216 (1 review written)

Excellent customer service from Ursula at Alicante Airport. She was more than happy to guide me through how to convert my fiat 500 to maximise the open top roof. She also clearly explained to me how to get to my destination of Javea. Sorry very late when I returned the car back so did not get the ladies name, but she was just as helpful.I wanted her to check the car which she did immediately. We had the same bus transfer driver both ways, he was extremely friendly and courteous to all 4 of… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/09/2015

Thank you for your lovely comments. We are delighted that you were satisfied with the service received. We do try to go the extra mile because it is the little things that makes a big difference.

We hope that we can look forward to welcoming you again to Drivalia.

All the best
The Drivalia Team

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★★★★★

“Car hire”

Written on: 20/09/2015 by KierraBruce (1 review written)

Drivalia for me is one of the best car rentals in Spain . It was not the cheapest but it wasn't the dearest you know the old saying you get what you pay for. In saying all this a lot depends on your budget. The whole rental process with drivalia is very good from start to Finnish . Thank you … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/09/2015

Hola!

Thank you for your review and of course your custom. We are grateful that you placed your trust in us for your car hire needs and we are delighted that everything was to your expectations.

Our Ultimate all-inclusive package is designed not to be the "cheapest" way to hire a car because generally the cheapest deals mean hidden costs. This package designed to be the most comprehensive and transparent car hire package and as you say... you get what you pay for!

We hope that we can look forward to serving you again soon.
All the best
The Drivalia Team

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★★★★★

“Fantastic ”

Written on: 19/09/2015 by UrielClark (1 review written)

This is the best car rental I have used in Alicante !! Shuttle was there when we arrived even though our flight was delayed. Within 5 minutes we was at the centre and another 5 we had the keys to the vehicle which was a clean new fiesta! The tank was full, smooth engine and gave as the direction when returning the car to avoid getting lost. Same process for returning the car, gave the key back they checked the car, then shuttle took us to the airport. I will defiantly use drivalia again if they… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/09/2015

Thank you for your comment. We are pleased that everything was good for you and we very much look forward to serving you again.

All the best
The Drivalia Team

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★★★★★

“Our golfing break”

Written on: 17/09/2015 by Jonathans277 (1 review written)

Could not fault this services. The pick up was quick the staff brilliant. The dropping back of the car no problem. Then no more than two minute wait for lift back to airport only thing I can say the diver dropped Us at arrivals so it was quite a hick back up to departures with are golf bags. Do not forget if you book through a third party as with any car hire it is best to take out the insurance when you pick up the car at airport not with the company you book it through on the Internet… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/09/2015

Thank you for your review. We are delighted that everything was good for you.

You are right that by taking the cover directly with us you get complete peace of mind. Our Ultimate rate also includes the full cover at a reduced price so offers even better value and you can find out more at drivalia.com for the next time you come!

We look forward to serving you again soon.
All the best
The Drivalia Team

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★☆☆☆☆

“A VERY BAD AND EXPENSIVE EXPERIENCE”

Written on: 16/09/2015 by Daniellaj283 (1 review written)

I WILL NEVER EVER HIRE A CAR THROUGH DRIVALIA AGAIN. BEWARE OF THE HIDDEN CHARGES THAT YOU ARE ASKED TO PAY FOR AFTER THEY HAVE PICKED YOU UP AT THE AIRPORT… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/09/2015

Thank you for taking the time to leave your review. We are sorry that you are unhappy with the service that you have received. As you can understand with limited information and no access to your personal details here it is hard for us to know exactly what you are refering to but if you wish to discuss your siituation in detail please email along with your contract number to us and one of our team will respond in person.

Unhappy customers are certainly not what we set out to achieve and our unrivalled track record for customer satisfaction is reflected continually by the comments our customers leave about us but if you are unhappy or confused over anything then as mentioned please get in touch personally and we will address your issues.

Kind regards
The Drivalia Team

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★★★★★

“September Car Hire Alicante airport ”

Written on: 16/09/2015 by Clancy1964 (1 review written)

Good service and car was good to - do feel that the add on's when you get there situation is a nightmare and that someone should step in and sort it once and for all (premiums, damage waiver, collision refund policies, 1,000 euros holding deposit, full to full fuel, full to empty fuel) but all car hire companies are the same in Spain. Overall Drivalia was good and we will definitely use again and recommend to others… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/09/2015

Thank you for taking the time to leave a review. We are delighted that you are satisfied with the service that you received and we hope that we can serve you again.

It´s worth pointing out that we do agree completely with you about the hidden costs that car hire in Spain has become famous for. We believe in changing this and have launched our new Ultimate rate this year which is completely transparent where the price you see is all you pay without even the need to leave a deposit!

It´s worth looking at our website to find out more!

See you next time,
All the best
The Drivalia Team

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★★★★★

“Very good experience”

Written on: 15/09/2015

After reading horror stories about Alicante's hire car industry, it was refreshing to find Drivalia, excellent website, you can actually reserve the car you want, all cars in the fleet are new, ours only had 900 kilometres on the clock. Staff are friendly and helpful, turn-around time for airport transfers was very quick and easy. If anyone asks me to recommend car hire in Alicante, I would always send them to Drivalia… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/09/2015

Thank you for trusting us with your car hire needs and for taking the time to leave your review.

We do work very hard to offer the best value, best quality of cars and of course the best levels of customer care to our clients and we are delighted that your experience with us was positive.

Hopefully we can look forward to seeing you again soon!

All the best
The Drivalia Team

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★★★★★

“Holiday car hire”

Written on: 15/09/2015 by Helen14 (1 review written)

My recent experience of car hire was made so much better by the helpfulness of the staff and their fast and efficient service. Would most definitely use this company again… Read Full Review

Drivalia_Car_Rental's Response to Helen14's Review

Written on: 17/09/2015

Thank you for your review. We are pleased that everything was good for you and we look forward to welcoming you again soon.

All the best
The Drivalia Team

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★☆☆☆☆

“Shocking, would never use this company again”

Written on: 14/09/2015 by osBeach10 (1 review written)

Hired a Fiat 500 at Alicante Airport through this company, when I returned the car it had a tiny speck of paint missing on the door. I was charged 280.00 Euros including administration fee for the so called damage, which is appalling. I will leave you to judge whether that is a fair amount to charge. I should have checked the car over when I picked it up, I know, but the company never reminded me to, I was tired and hungry after a long journey, lesson learned. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/09/2015

Thank you for taking the time to leave a review. On this website we cannot look at individual cases or identify you from your username so I can only talk in general.

You are right that if you choose to hire a car on a low cost package with limited coverage then you should inspect the car and check it against the comprehensive damage report that you are provided with. Having said this I am confident that even if you had done so you would have found that the list is very accurate as it is checked at no less than three stages between every rental to ensure that a client is never charged for something that they are not responsible for.

We have a standard scale of charges that we make no secret of and publish on our website. If a car sustains a damage however small we must charge the repair to the customer who is repsonsible if they do not have our full cover as we have to repair all damages, however small prior to the resale of the vehicle in order to maintain their value so that we can continue to offer great deals on our car hire.

If you want your case to be looked at personally please do email our customer care team and we will provide a personal reply.

All the best
The Drivalia Team

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