Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
1845
95.9% of users recommend this
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★★★★★

“A great experience”

Written on: 24/02/2016 by janeandstew (1 review written)

A very helpful, efficent and courteous team.The experience is always quick and smooth.Drivalia takes the hassle out of renting a holiday car.I would not want to go with any another care rental company.The thins I like are the personal touch you get and the fact that everyone is happy and eager to please… Read Full Review

Drivalia_Car_Rental's Response to janeandstew's Review

Written on: 29/02/2016

Thank you for taking the time to leave a review and for trusting us with your car hire needs.

We always love to hear from our regular customers and it is always great to know that we are getting things right.

We look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“I found the pick procedure very easy and quick, on...”

Written on: 23/02/2016 by 489Healy (1 review written)

I found the pick procedure very easy and quick, on returning we hadn't managed to find a fuel station the lady on the desk advised me that a station was three minutes up the road and the fuel price would be less that she would charge. Very helpful and honest to offer that advise… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Hola!

Thank you for your review. We are pleased that you were satisfied with the service we offer.

We do always try hard to find the most economical solutions for our clients and of course this applies to helping customers find the lowest cost fuel too!

We do look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★★

“Easy stress free”

Written on: 22/02/2016 by GTR47 (1 review written)

This is the second time I have used Drivalia Alicante. Like before, a quick easy pick up and transfer, polite staff, a clean new car. Excellent. I hope to use again soon… Read Full Review

Drivalia_Car_Rental's Response to GTR47's Review

Written on: 29/02/2016

Hola!

Thanks for taking the time to write a review. It´s always great to hear from returning customers and we are really pleased that you are satisfied with the service you receive when you hire cars from Drivalia.

We very much look forward to seeing you again soon.
All the best
The Drivalia Team

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★★★★☆

“Excellent service and value for money.”

Written on: 22/02/2016

Very courteous staff and efficient pick up and drop of service. Good quality low mileage vehicles. Would definitely recommend tham and shall be using them as my preferred supplier from now on… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Thank you for your review. We are really pleased that you had a positive experience with Drivalia and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Good rental, but still waiting for reply to text,email.”

Written on: 20/02/2016 by Chaim172 (1 review written)

The staff were all very helpful and friendly at collection and return of vehicle, which is why I am disappointed that they have not yet replied to my text or email,asking if I left my camera in the shuttle bus to Palma airport. Even to hear that my camera was not found would be helpful, as I can get on with the insurance claim. Thank you. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Thank you for your review. We are pleased that everything was good for you. I apologise if for some reason you have not had a reply to an email, we take pride in the speed of our communication with clients.

If you forward a copy of the details to our main office and mention you are awaiting a reply one of our team will speak directly with the Palma office.

We do hope that we can look forward to serving you again soon.
All the best
The Drivalia Team

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★★★★★

“10 OUT OF 10”

Written on: 18/02/2016 by Briellee17 (1 review written)

FIRST TIME WITH DRIVALIA EVERYTHING WAS 10 OUT OF 10 SO WILL USE THEM FROM NOW ON WE HAD NO EXTRA CHARGES LIKE A LOT OF OTHER CAR HIRES IN ALACANTE AIRPORT ALL WAS AS THEY SAID… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Thank you for your review. We are pleased that you enjoyed hiring a car from us. Transparency is something we work hard to achieve and our UItimate package really does offer that - the price you see is all you pay without the extras or surprises.

We very much look forward to serving you again soon.
All the best
The Drivalia Team

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★★★★★

“Nice and Easy”

Written on: 18/02/2016

When traveling we all want easy and hiring a car can be time consuming and complicated but my experience with Driveline was simple and swift . The transfere bus to their site was where the paper work said it would be and waiting for us . Their site was a few minutes drive. The counter assistant spoke perfect English as did the rest of the staff. The booking in process was simple and swift. The car was in excellent condition. On returning the process again was simple and swift and the transfere… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Hola!

Thank you for taking the time to write such a lovely review. We really appreciate it when customers take the time to give their feedback and of course it is always lovely to hear when we are achieving what we set out to achieve.

We look forward to seeing you again on your next trip to Spain.

All the best
The Drivalia Team

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★★★★★

“Brilliant service. Very professional, polite and...”

Written on: 18/02/2016 by MacPherson1979 (1 review written)

I did not take any names of the staff, but the drivers,desk staff and call handlers were exceptional in their work. Everthing was smoothly and efficiently done. The car was superb and very well equiped… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Hola from Spain!

We appreciate your great feedback and of course we thank you for trusting us with your car hire needs.

We do hope that we can look forward to serving you again.

All the best
The Drivalia Team

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★★★★☆

“basic price ok”

Written on: 16/02/2016 by Cullenue88 (1 review written)

pick up at airport ok but it was a quiet time hope it is the same when busy, also the same for the office work ,there were 2 people in front of me so the time taken could have been better.I was pleasantly surprised that it all went well so I will be happy if I am booked with them again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Thanks for your review and of course for hiring a car from us. We are pleased that your experience was a positive one and we look forward to seeing you again soon!

All the best
The Drivalia Team

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★★★★☆

“Torrevieja Experience - Drivalia Car Rental”

Written on: 14/02/2016

I was delighted with my experience with Drivalia. After sifting through many reviews I decided to use Drivalia via Economy Car Hire. There are so many companies that have hidden charges and Drivalia's policy was clear - although I didn't quite understand what their optional cover included - I think maybe Comprehensive car insurance as against Third Party cover. The desk was always manned by 3 friendly members of staff. The car was ready and I was upgraded to a Ford Fiesta which was in good… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/02/2016

Hola,

Thank you for taking the time to write a review. We are delighted that everything was good for you. Clarity and transparency is what we always aim to achieve and we are always here to answer any questions and clarify any queries you may have.

We look forward to seeing you again
Saludos
The Drivalia Team

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★★★★★

“No Nonsense car hire”

Written on: 13/02/2016 by TheRealCornBeef (2 reviews written)

From the moment of the website page loading to completion of booking it is a wonderfully simple, plain and clear. Arrival at Alc straight down either the lift or escalator out the door turn left down to bay 1, we was only stood for 3 minutes and the shuttle arrived, fantastic greeting and our luggage was loaded and off we went. Excellent info re returning and how to get back to site with clear directions. Car pick up very smooth, excellent communication from desk agents and in various… Read Full Review

Drivalia_Car_Rental's Response to TheRealCornBeef's Review

Written on: 14/02/2016

Hola from Spain!

Thank you for taking the time to leave a review. We are delighted that our service meets your expectations. We do try very hard to deliver the best levels of customer delight and it´s lovely to hear form happy customers!

We look forward to seeing you again soon
All the best
The Drivalia Team

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★★★★★

“Drivalia Experience”

Written on: 13/02/2016 by Joedui (1 review written)

The car was excellent, clean and good value for money, but most importantly was the friendliness and professionalism of the staff. Have used Drivalia before and will continue to use them. Fantastic experience from start to finish. Thankyou Drivalia… Read Full Review

Drivalia_Car_Rental's Response to Joedui's Review

Written on: 13/02/2016

Hola

Thank you for taking the time to share your comments. We appreciate you taking the time and of course appreciate you trusting us with your car hire needs.

We are delighted that you enjoy using our service and find everything good and we very much hope that we can continue to serve you for many years to come.

All the best
The Drivalia Team

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★★★★★

“The best and clearer car rental ever”

Written on: 13/02/2016 by Madelinen150 (1 review written)

Online information is clear and complete. Not surprises at desk. you get what you contract. If you get the full insurance you Don't get surprises like wheels, windows, or whatever needs and extra payment. And the price is very good. Car in excellent condition and very clean. Staff efficient and helpful. Red tape to minimum. it is not located at the airport, but transfer service is well organise and fast. No queueing. perfect experience. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 13/02/2016

Hola,

Thank you for taking the time to write a review. We are really pleased that everything was to a high standard for you.

We do try very hard to offer the best service with honest and transparent pricing as well as ease and convenience.

We look forward to the opportunity to see you again!

All the best
The Drivalia Team

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★★★★★

“Exceeded expectations by a country Km ”

Written on: 13/02/2016 by Burke348 (1 review written)

The whole process from booking through to collection and then drop-off was seamless and well thought through. There were no nasty financial surprises and everything was well explained and the options available clearly illustrated. We choose not to purchase the additional insurance as we were already covered. The risks of not doing so were explained however there wasn't excessive pressure to try and up-sell. The car was clean and reliable. Our car selection wasn't available and we were allocated… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 13/02/2016

Thank you for your feedback and of course for hiring a car from Drivalia. We are delighted that everything was good for you and we very much hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Car Hire February 2016”

Written on: 10/02/2016 by Middleage1 (1 review written)

Have used this company many times. This is the best of the car hire companies at Alicante. It is rare for the car hire companies at Alicante to get many good reviews. This company bucks the trend and has many favourable reviews. This is what drew me to the company after using many others and having very negative experiences. I have not yet had a single bad time with Drivalia. From being picked up at the airport to being dropped off after the rental Drivalia treated me with respect and good… Read Full Review

Drivalia_Car_Rental's Response to Middleage1's Review

Written on: 12/02/2016

Thank you for taking the time to write a review. We are delighted that you find our service to be good that we are delivering what we set out to deliver.

We try hard to be a cut above the rest in terms of cars, service and value for money and it´s lovely when our clients acknowledge this.

Thanks again and we look forward to seeing you again soon.
All the best
The Drivalia Team

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★★★★★

“the best hire car company in alicante”

Written on: 10/02/2016 by colinedmondson (2 reviews written)

i have just returned from a 3 week holiday in spain the car i hired was almost new and the service i received from being collected at the airport to returning the car was perfect i have hired cars from most of the hire companies in alicante airport and drivalia is far far the best the best thing about drivalia is the collection at the airport you get your car in a few minutes of arriving at there depot which is a short distance from the airport it is also very SAFE not like the airport hire… Read Full Review

Drivalia_Car_Rental's Response to colinedmondson's Review

Written on: 12/02/2016

Hola!

Thank you for your kind comments. We are delighted that you are satisfied with the service that we deliver. The speed of service is something we work hard on and as you say, particularly in busy times our frequent shuttle busses make picking up your car fast and relaxing.

We very much look forward to seeing you again soon.
All the best
The Drivalia Team

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★★★★★

“Excellent Customer Service”

Written on: 10/02/2016 by Elliott227 (1 review written)

Does what it says on the tin and more. From booking to collection easy and good value. Friendly and helpful staff. We have used a few other off site car hire places where quite frankly the staff did not care. Drivalia are brilliant, thoroughly recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/02/2016

Thank you for your review. We certainly try to be open, honest and transparent and the quality of our service is of paramount importance to us.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent”

Written on: 10/02/2016 by xwMcNeill160 (1 review written)

The second time I have used this company and I cannot fault them. Everyone is so pleasant and helpful, it was a fast and efficient service. Would highly recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/02/2016

Hola

Thank you for your nice comments. We are really pleased that everything is good for you and you are satisfied with our service.

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“After 12 years of car hire around 5 times a year,...”

Written on: 04/02/2016 by Reuben213 (1 review written)

After 12 years of car hire around 5 times a year, Drivalia stands out as the best company we have used, and weve used them all!!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 06/02/2016

Hola

Thank you for your review. We are delighted that you enjoy using us and we would like to thank you foryour continued loyalty and trusting us to supply your cars in Spain.

We look forward to seeing you again soon.
All the best
The Drivalia Team

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★★★★★

“Would Definitely Go Drivalia Again.”

Written on: 02/02/2016

We booked the vehicle well in advance for a low season trip to Spain. The booking process was very straight forward and we were able to get a specific vehicle guaranteed, the deal on offer seemed very good. We waited no more than a couple of minutes at the designated bus stop outside the exit at Alicante airport our driver was smart, friendly and professional and talked us through the return process on the way to the Drivalia offices. I'm so glad we chose the 'Ultimate' rate, my wife had a… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 06/02/2016

Thank you for trusting us with your car hire needs and thank you for taking the time to write a review.

We do work really hard to make everything smooth and stress-free as well as quickly and it´s lovely to hear we are getting things right!

You are completely right that the Ultimate package is the best way to book because not only is it open, honest and transparent but it offers complete peace of mind.

We do very much lok forward to seeing you again soon.

All the best
The Drivalia Team

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