Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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★★★★★

“Great cars”

Written on: 06/08/2016 by uyBennett18 (1 review written)

This is my second rental at Drivalia, the service is good and both the cars that I have rented were brand new and in excellent condition… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 07/08/2016

Hola

Thank you for taking the time to leave a review. We are delighted that you were happy with the service received.

We look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“Best Care Hire at the Costa Blanca”

Written on: 05/08/2016 by AngelaHarding1949 (1 review written)

We had the best Car Hire Station at the Costa Blanca. We come there for 16 Years and every year we had an other car rental. But this year it was different as the last years. There are very friendly and nice people and you can see that the customer is welcome and handled as a king. The car was a very new car with features we had not booked. So we are very pleased and we will rent a car again but only by Drivalia!… Read Full Review

Colinedmondson's Comment

Written on: 05/08/2016

i totally agree with you they are the
THE BEST CAR HIRE COMPANY IN ALICANTE AIRPORT
i have the same results as you every time

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Colinedmondson's Comment

Written on: 05/08/2016

i totally agree with you they are the
THE BEST CAR HIRE COMPANY IN ALICANTE AIRPORT
i have the same results as you every time

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Drivalia_Car_Rental's Comment

Written on: 05/08/2016

Hola and thank you for your kind words, we are delighted everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Great quality and efficient car hire”

Written on: 04/08/2016 by Gabrielap364 (1 review written)

A very smooth transition from airport to car hire. Car was as described on website (not always the case with other hire companies). Return procedure was quick and efficient. We would definitely use this company again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hola from Spain

Thanks for taking the time to write a review. We are pleased that everything was good for you and we very much look forward to welcoming you again.

Kind regards
The Drivalia Team

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★★★★☆

“Very positive experience”

Written on: 04/08/2016 by Bexfred (1 review written)

The car was lovely, clean and almost brand new with 1500 miles on the clock. It was exactly what I ordered and the whole process of collection and drop off was very efficient. A reputable company that I would seek to use again. The staff were very friendly and helpful and their were very good facilities on site for customers to get refreshments, toilets, seating areas… Read Full Review

Drivalia_Car_Rental's Response to Bexfred's Review

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

We are really happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again in the near future.

All the best
The Drivalia Team

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★☆☆☆☆

“Drivalia car rental Alicante airport”

Written on: 03/08/2016 by Tornado7 (1 review written)

Customer service is very poor especially if you decline the excess insurance deal offered. I did as I have my own excess policy, they asked me who I was insured with which is odd as I have been renting cars from Alicante airport for many years and have never been asked this question before,however it became apparent when I returned the car. When I rented the car it had several paintwork scratches which where noted on the rental damage report, after a very lengthy post hire inspection they… Read Full Review

Drivalia_Car_Rental's Response to Tornado7's Review

Written on: 04/08/2016

Dear Customer,

Thank you for your comments. We check cars very accurately and as you will know we provide all clients (who choose the basic package and opt to not take our cover) with a comprehensive damage report which also states the types and sizes of damages that are chargeable. This is done for the protection of both us and our clients because for us whilst it is important that new damages are charged (in order to keep our prices as competative as they are) it is also very important that nobody is charged for anything they have not done.

When a client takes a car they are given a copy of this report and asked to sign it, inspect the car and satisfy themselves as to the condition of the car prior to leaving.

All damages are logged in our system and checked at various stages between rentals. Likewise new damages are photographed in order to ensure that anything listed is clearly accurately recorded.

If is due to this comprehensive checking process that if our team see a new damage we have to take a little time to verify the damages are new by looking at the logs, descriptions and if applicable the photos but you can be assured that if we charge a damage it is indeed accurate that it is new.

We are sorry if you are unhappy with the service but I hope that this explanation reassured you somewhat as to the levels that we go to in order to be sure our records are accurate and our clients are protected.

Kind regards
The Drivalia Team

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Tornado7's reply to Drivalia_Car_Rental's Comment

Written on: 04/08/2016

If charges for damage are made or customers taking your excess insurance , why do you not repair the vehicles but continue to rent damaged vehicles.
My insurance company have requested an invoice as proof of repair tothe car, where can i get a copy of the invoice

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Drivalia_Car_Rental's reply to Tornado7's Comment

Written on: 05/08/2016

Dear Customer,

I can´t comment on yoru individual case because our office team need to look at your personal booking and you can email them for a personal reply but I would like to answer your point.

The demand for low cost car hire means that we simply cannot afford to repair every minor damage when it happens. Every time a repair is carried out we have to take the car out of service which means that we loose money. This would result in car hire prices being increased for everyone. This is the same at every car hire company.

Therefore, if there are minor damages (small scratches etc) we often repair them either in batches when there are several or prior to the resale of the car.

If a damage is severe and either has cosmetic damage that looks bad or has been in an accident and there is any doubt about the safety of the car then of course it is immediately paralised and sent for inspection and repair but if the damage is very small then it would be silly to go to this cost and pass this cost onto a client when it makes more sense to repair later.

We charge for damages if you book our Basic package with no insurance from us but this does not mean we have to repair immediately each damage. Rest assured however that we do have to stand the cost of every damage which is why we charge the client.

In some cases when a car is leased we may not repair but instead pay a fine to the lease company and actually the charges they pass on to us are genrally higher than what we charge to clients.

For the reasons mentioned above we are unable to provide garage repair bills but we do provide of course an invoice from ourselves for clients which I am sure you will have.

It is not just us but almost every car hire company that works like this but we see a lot of cases of clients sustaining damages and then insurance companies requesting documents which we simply cannot provide. This is one reason why we recommend our cover because it means you are never liable.

If your car was badly damaged in an accident and was paralised and repaired we can request a bill from the garage but if the damage is minor we cannot provide this for the reasons mentioned.

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★★★★★

“Empresa lógica en su gestion”

Written on: 03/08/2016

Is difficult find a lógical company gestion os this área. You can trust on DRIVALIA . Always working directly with them. Congratulations!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hola

Thank you for your review, it´s great to know you trust us and we look forward to serving you for many years to come.

Kind regards
The Drivalia Team

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★★★★★

“Our second time of renting”

Written on: 03/08/2016 by Edith201 (1 review written)

This is our second time of renting and both have been great experiences and particularly the second time as they have all the details from the previous rental so was super quick. We had always rented at the airport previously because of the horror stories of "of airport" renters but we have never had any problems with Drivalia and particularly the shuttle bus and rental desk staff are very helpful. Both of the rental cars we had were clean, tidy, low milage and well looked after. The fully… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

We are really happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again in the near future.

All the best
The Drivalia Team

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★★★★★

“Friendly, helpful, good value”

Written on: 03/08/2016 by fvGill444 (1 review written)

Drivalia are very friendly and helpful - makes a difference when you are arriving in an unfamiliar place and driving around unfamiliar roads. They were also the best value of the car hire places… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

We are really happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again in the near future.

All the best
The Drivalia Team

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★★★★★

“Drivalia”

Written on: 02/08/2016 by ThaddeusSomerville (1 review written)

A fantastic experience from start to finish! We were given very clear directions on how to get to the shuttle bus and were collected immediately. The paperwork and collection process only took 10 minutes and we were given a spotless new car to drive away in. The car drop-off was also processed very quickly and we were transported to the airport terminal within 10 minutes of dropping off the car. Overall, we found the entire rental process with Drivalia to be excellent and was, without a doubt… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

We are really happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again in the near future.

All the best
The Drivalia Team

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★★★★★

“It has been a satisfactory experience ”

Written on: 02/08/2016 by 354Kirkpatrick (1 review written)

It has been a satisfactory experience… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hola

Thank you for taking the time to leave your comments, we are delighted you had a good experience with us and look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“RAS PARFAIT !!!”

Written on: 01/08/2016 by DanicaNeal316 (1 review written)

C'est notre première expérience sur la location de voiture et de plus en réservant par internet ! Nous avons eu beaucoup d'hésitations et finalement SUPER...nous sommes vraiment très contents d'avoir sélectionné Drivalia ! Le transfert est rapide et le personnel est sympathique ! La voiture était en très bonne état et confortable ! Rapport qualité/prix très bien... Nous avons préféré prendre la version ULTIMATE comme ça nous étions plus tranquille ! Si nous devrions repartir à… Read Full Review

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★★★★★

“Car rental in Alicante”

Written on: 01/08/2016 by Elishad174 (1 review written)

The rental car was excellent - the staff superb - we made an error on the booking which meant we faced a 12 hour wait, however, the staff arranged for us to leave our luggage and find taxis for a trip to Alicante. They also took us back and for to the airport to find the taxis… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

We are really happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again in the near future.

All the best
The Drivalia Team

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★★★★★

“Excellent caring company”

Written on: 01/08/2016

The service desk should have closed at 1 am but they kept it open for me because of a three hour delay with my airline. I got my car, got to my destination, and enjoyed my holiday. How many other rentals would have gone that little bit further. Check Drivalia out. You won't be disappointed… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

When we know a client is coming and we have their flight number we do try to make sure we are here for the client - our team do like to do everything we can to ensure that your holiday gets off to a great start so if we know you are delayed we will stay for you!

We look forward to seeing you again soon!

All the best
The Drivalia Team

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★★★★★

“Best car hire in alicate”

Written on: 31/07/2016 by Andrewe1 (1 review written)

My plane was late but the bus was waiting at stop .5 mins to the centre .in office I told them my name and was greeted with a smile.filled in a couple of pieces of papeWork and I was on my way total time 10 mins in centre , and I was on my holiday. Ok I did take the full ultimate bit more cash when paying but 10 mins and I was outside getting in a brand-new car I would tell everyone to do this as I was in office there was a couple that had taken out basic and they was stuck with a 1200 stop… Read Full Review

Drivalia_Car_Rental's Response to Andrewe1's Review

Written on: 04/08/2016

Hello

Thanks for your great review and for trusting us to supply your car hire.

We are really happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again in the near future.

All the best
The Drivalia Team

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★★★★★

“Fantastic”

Written on: 31/07/2016 by ThaddeusMurray316 (1 review written)

Excellent all round car hire service - from collection at Alicante arrivals to drop off at departures after our holiday I would highly recommend taking out full cover insurance as the Spanish do love bump parking which means they will get in the smallest of gaps and shunt out by hitting the car in front and behind!!!!!!! Also would recommend going for the full tank of fuel and return with a full tank The staff on site were very friendly and gave us a free up grade to a 7 seater which was… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hola from Spain

Thank you for taking the time to write a review and of course thank you for trusting us with your car hire needs.

We are delighted that our cars and service lived up to your expectations and we very much hope that we can look forward to serving you again on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Alles super geklappt!!Freundlich u zuverlässig.”

Written on: 30/07/2016 by Noel344 (1 review written)

Reibungsloser Ablauf. Freundliche,zuvorkommende Mitarbeiter. Auto wie erwartet. Sauber und technisch in Ordnung.Schnelle Abwicklung. Keine Wartezeiten und von Anfang bis Schluss keine Probleme… Read Full Review

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★★★★★

“Perfect”

Written on: 30/07/2016 by Clairabelle76 (1 review written)

Excellent service all round from start to finish, could not fault one iota, very efficient and friendly staff. HIGHLY RECOMMENDED :D … Read Full Review

Drivalia_Car_Rental's Response to Clairabelle76's Review

Written on: 04/08/2016

Hola from Spain

Thank you for taking the time to write a review and of course thank you for trusting us with your car hire needs.

We are delighted that our cars and service lived up to your expectations and we very much hope that we can look forward to serving you again on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Alles bestens”

Written on: 30/07/2016 by Kailav283 (1 review written)

Von Anfang bis zum Ende hat alles super geklappt. Gerne wieder :)… Read Full Review

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★★★★☆

“all okay”

Written on: 30/07/2016 by Vogelas205 (1 review written)

Everything okay .... The car was as described .... I had a 5+2 person car ...think the price for such a car is to costy though ...but thats generel for all 5+2 cars.. But i am happy and i will be back if the price is right… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Thanks for your review and for hiring a car from us. We are pleased everything was good for you.

Yes, unfortunately the large group cars are slightly higher in price than smaller ones which is is the same throughout the industry. The higher you go in size and specification the higher the costs to buy, insure and maintain the cars so the higher the rental cost.

We are pleased that in general though you enjoyed yoru car hire with us and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Easy and smooth”

Written on: 30/07/2016 by MasonKinney496 (1 review written)

As a returning customer it was very easy to rent a car. Friendly people och I got a brand new car! I will return as a Drivalia customer. The car was clean, a full tank and just for me to drive away. And returning the car was just as easy… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/08/2016

Hola from Spain

Thank you for taking the time to write a review and of course thank you for trusting us with your car hire needs.

We are delighted that our cars and service lived up to your expectations and we very much hope that we can look forward to serving you again on your next visit to Spain.

All the best
The Drivalia Team

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