Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2079
95.3% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Drivalia Car Rental - www.drivalia.com - Ask a question now

Media Gallery for Drivalia Car Rental - www.drivalia.com

Drivalia Car Rental - www.drivalia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“All good”

Written on: 12/08/2016 by Andy197017 (1 review written)

Friendly English speaking staff, car in good condition… Read Full Review

Drivalia_Car_Rental's Response to Andy197017's Review

Written on: 13/08/2016

Hola

Thanks for your review, it´s great that you enjoyed hiring a car from us and we hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE DRIVALIA in ALICANTE”

Written on: 12/08/2016 by Oliverqb182 (1 review written)

I have given this review one star which was for the car itself, NOT the company! We unfortunately had the misfortune of using Drivalia and want to warn anyone else against it. We had booked car insurance through the booking agent who told us we did not need to take out insurance offered by Drivalia. They did offer us their insurance at the same price that we had paid the booking agent for the hire and insurance, when we declined their insurance they became very intimidating and quite hostile… Read Full Review

Report this review
★★★★★

“Book Drivalia direct”

Written on: 12/08/2016 by GOFMK (1 review written)

We booked through a third party in the UK and were disappointed to find we only had third party insurance in Spain and would need to claim any other insurance claim costs when we returned to the UK! Potentially unlimited costs! We changed to Drivalia fully comprehensive insurance and drove around Spain confident that we were completely covered. Fortunately no incidents but we will always book directly with Drivalia in future. A very professional car hire firm with really friendly staff… Read Full Review

Drivalia_Car_Rental's Response to GOFMK's Review

Written on: 13/08/2016

Dear Customer,

Thanks for your recent custom and for taking the time to leave a review.

Sometimes clients buy insurance from other companies and think it is ours but with these reclaim insurances you have to always pay first for the damage and then deal with your insurers later.

By choosing our full cover as you did you know that no matter what may happen during your stay you have peace of mind and nothing to worry about.

Next time please do drop us an email directly to us and we will give you a discount for a returning customer and a special price that includes everything, full to full fuel, free additional driver and of course our own insurance so complete peace of mind!

We look forward to seeing you again soon!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“July Car hire experience.”

Written on: 11/08/2016 by Ximena332 (1 review written)

Good experience with Drivalia, easy pick up and drop off with helpful staff who were courteous and friendly. Only negative was the fuel option - we did not do a high mileage and therefore returned the car with the fuel tank half full. Would choose a different car hire company next time unless Drivalia offers a choice of fuel options… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for a lovely review. It´s always nice to hear from our clients and we are delighted that you had a positive experience with us.

We look forward to many more opportunities to serve you again in the future.

All the best
The Drivalia Team

Reply to this comment

Drivalia_Car_Rental's Comment

Written on: 13/08/2016

Sorry! Forgot to mention that most of our car hires are "FULL to FULL" so you simply take the car full and top up to return. If you book a lower cost package through a broker they are sometimes full to empty.

Next time you come please do send us an email and we will provide you with a quote with everything included on a full to full basis which certainly would be the best option if you are not going to be driving much!

See you again soon!
The Drivalia Team

Reply to this comment
Report this review Read 2 Comments
★★★★☆

“Easy to deal with”

Written on: 11/08/2016

When paying by visa debit this car hire co are one of the best to deal with, staff speak English and are very helpful… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

We are one of the few companies that offer debit card car hire thanks to our Ultimate package and it is a very popular package.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Sehr freundlich, unkompliziert, alles korrekt verlaufen ”

Written on: 10/08/2016 by Niki.K. (1 review written)

Alle Mitarbeiter sehr freundlich und kompetent. Uns wurde keine Versicherung aufgezwungen, alles so verlaufen wie es gebucht wurde. Auto war in einem super Zustand, nur ein paar Kratzer welche aber in einem Auszug von Drivalia den man mitbekommt vermerkt waren. Transfer von Flughafen hin und retoure ohne Probleme und ohne Wartezeit. Buche dort sicher wieder!!!… Read Full Review

Drivalia_Car_Rental's Response to Niki.K.'s Review

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“No hassle car hire”

Written on: 10/08/2016 by HailieHoward (1 review written)

Booked direct with Drivalia no hidden charges just simple easy no hassle car hire. This was the third time we have hired from Drivalia and every time we have had the same friendly experience. The cars are good quality and the staff are very helpful. The shuttle bus runs frequently is easy to find… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Drivalia Fantastic Service”

Written on: 10/08/2016 by asegolf (1 review written)

We have used Drivalia before, there location at Alicante is ideal and service is fantastic. If you need a car in Soain then Drivilia are well worth a look… Read Full Review

Drivalia_Car_Rental's Response to asegolf's Review

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Top marks for Drivalia Mallorca.”

Written on: 10/08/2016 by MalakaiCrouch (1 review written)

What could be a stressful situation ie.collecting a strange car in a different country, is made completely stress free by the efforts of the Drivalia staff. We have used Drivalia in Mallorca three times and each time we have been transported to and from the airport timeously. Each time the staff have been polite and friendly and very helpful. Each time the car has been clean and in good condition. All in all we can't praise Drivalia Mallorca highly enough!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola!

Thanks for trusting us with your car hire needs and for taking the time to write a review. It´s great to know that we continually serve you well - we employ a lot more staff than some car hire companies and ensure we select high claibre people, most ofwhom have been with us for a long time, and this was we are confident in the speed and quality of the service we deliver. It´s always great to hear from clients to know we are getting things right!

We look forward to seeing you again soon!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Drivalia an Excellent Car Rental Firm ”

Written on: 10/08/2016 by 323McCormick (1 review written)

Excellent friendly service from the staff who are very knowledgable and who are able to advise on places to visit and things to do on your stay on the island. The vehicles are new clean and well maintained. The directions for the airport pick up point need to be clearer. I would have no hesitation in recommending Drivilia Car Rental and look forward to using their excellent service on future trips to Mallorca… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

We do have a great team and a great fleet that is constantly renewed and we are pleased that our efforts to provide a great service were recognised.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“So easy! and no queuing ”

Written on: 10/08/2016 by Miah165 (1 review written)

The whole experience was great, easier than queing in the airport for your car, they pick you up at the entrance then drop you at office, and your car is a few strides away, would defiantly use again, great prices and great service… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Eficacia, Responsabilidad y Profesionalidad”

Written on: 10/08/2016 by 240Gilbert (1 review written)

La experiencia Drivalia ha sido excelente, el coche estaba impecablemente limpio y muy nuevo, la atencion muy buena y amable, sin duda el precio de los alquileres de coches es de los mejores, lo recomendaré a mis amigos… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Buenos dias!

Muchas gracias por todo y esperemos que nos vernos muy pronto.

Un cordial saludo
El equipo de Drivalia!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great rental experience”

Written on: 09/08/2016

I was impressed by service we received - the lack of a queue picking up the vehicle and the helpfulness when we unfortunately had our car broken into. A new car was ready and waiting, the bill arranged in advance, and it meant we could continue our holiday with minimum disruption. When things go wrong it makes such a difference when people are sympathetic, friendly and efficient. Thanks for a great rental experience… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Thanks for your review.

We are pleased that you enjoyed hiring a car from us and we are delighted that you found our service speedy and efficient.

It´s a sad fact that accidents or in your case vandalism can happen but our view is that you are on holiday so deserve to have as little stress as possible. We are pleased that our team lived up to our reputation and offered you a speedy solution to your break-in.

We look forward to seeing you again next time!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent customer service”

Written on: 09/08/2016 by 148Smith (1 review written)

Completely different experience from other car rentals in spain, staff were extremely friendly and helpful. Non of the usual scare mongering you get around insurance as long as you haven't used one of these stupid brokers and explained everything very well. Car was excellent and shuttle drivers really good. If your UK citizen and sick of feeling fuddled and confused with Spanish rentals use these guys. Couldn't recommend highly enough… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola!

Thank you for your lovely words!

We do try hard to be the best in the business and it´s always great to hear from our clients. Certainly we aim to provide the most honest and transparent pricing and our Ultimate package is so popular now because the price you see is the price you pay.

We look forward to welcoming you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic Company”

Written on: 09/08/2016 by Victoriafros (1 review written)

We highly recommend Drivalia the staff are friendly they speak very good English. The cars are new and very clean and tidy. We had a problem with our air conditioning and the car was swapped immediately. The transfer from the airport to the depot was quick and easy. I can not praise them enough. Having used other companies in the past Drivalia are defiantly the best. … Read Full Review

Drivalia_Car_Rental's Response to Victoriafros's Review

Written on: 11/08/2016

Thanks for your review and for hiring a car from us.

We are really pleased that everything was good for you. Our staff are all carefully selected andmost have been with us for a long time and all speak at the very least two languages fluently so that our clients always feel relaxed and so that language is never a barrier.

We are sorry you had an issue with the air conditioning, all of our cars are serviced regularly but naturally things can go wrong. We are pleased that we were able to offer a speedy resolution that was suitable for you.

Please do come to see us again soon!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Car rental”

Written on: 08/08/2016 by Lmerren (1 review written)

Highly recommended car rental with Drivalia! The entire process was fast, efficient and the car was brand new. I was not sure about using an off airport car rental but would never use on site again! Instructions given of where to meet the free transfer was clear and easily found. 2 minute wait for transfer minibus, and 5 minute drive to the office. A well manned desk with efficient staff, no queuing at all!!! Car seat all cleaned and ready to go in the car for my little girl and a brand… Read Full Review

Drivalia_Car_Rental's Response to Lmerren's Review

Written on: 11/08/2016

Hello

Thank you for hiring a car from us and taking the time to write a review.

It´s great that you found everything to youe expectations. We really do work hard to deliver a great service and we are very proud of our team who do try to go that extra mile to deliver a fast and friendly service.

We actually have one of the highest staff to client ratios which ensures that the length of time customers are kept waiting it minimal.

We hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Professional outfit, very helpful, quality cars”

Written on: 08/08/2016 by Brianna30 (1 review written)

We rented a new Kia Sportage , great car . Very helpful staff Returning the car was very easy with no problems We will use you again … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Car hire alicante”

Written on: 08/08/2016 by Taran145 (1 review written)

Brilliant service. much better service than providers inside the airport.No hard sell. Get their insurance and book directly With them, worked out cheaper for us and no credit card deposit this way… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/08/2016

Hola

Thanks for your feedback and for trusting us with your car hire needs.

We are delighted that you are happy with the service we provided and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Very High Risk”

Written on: 07/08/2016 by TomAskew (1 review written)

On the plus side - the rental was approximately the price booked, although on DoYouSpain I was told that remaining petrol would be refunded on returning the car, in the office when collecting the car I was told it wouldn't be. The big problem for me was with the terms and conditions and the way the lady in the office tried to scare us into taking out extra insurance. She stated that the terms and conditions meant the following: 1) If the car is in accident - regardless of blame, I would… Read Full Review

Drivalia_Car_Rental's Response to TomAskew's Review

Written on: 11/08/2016

Thank you for writing a review. Depending on the deal there may be refunds on unused fuel but if you email our customer care department they can look at your contract and see for you.

Kind regards
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service and great car.”

Written on: 07/08/2016 by Kaiyaq1959 (1 review written)

My transfer was waiting on arrival and I was taken immediately to the hire premises a short drive away. The staff have good English skills and were polite and friendly. To my delight I was upgraded at no extra cost and drove away in a practically new car which was larger and better than what I had expected. This is not my first hire car with Drivalia and i will Certainly use them again in the future… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 07/08/2016

Hola from Spain

Thank you for trusting us with your car hire needs and qriting a review. We are delighted that you enjoy using our services and we very much hope that you will continue to rent your cars from us.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
overview