Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2148
95% of users recommend this
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★★★★★

“car hire in Spain”

Written on: 24/09/2016 by WillievanSonsbeek (1 review written)

Very good car. Friendly people. We will hire again a car from your company if we are again in Spain… Read Full Review

Drivalia_Car_Rental's Response to WillievanSonsbeek's Review

Written on: 29/09/2016

Thanks for your review, we are pleased you had a good time with us and we look forward to seeing you soon.

All the best
The Drivalia Team

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★★★★☆

“Veery good car”

Written on: 24/09/2016 by Patrickkavanagh (1 review written)

New cars the diesels are great my fourth year hiring from drivalia… Read Full Review

Drivalia_Car_Rental's Response to Patrickkavanagh's Review

Written on: 29/09/2016

Hola

Thanks for your review, we are happy that you enjoyed your experience with us and we look forward to seeing you for a fifth year very soon.

All the best
The Drivalia Team

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★★★★★

“A good experience overall”

Written on: 23/09/2016 by Woza14 (1 review written)

To start off with we used this service based on price, which was very good, and rating, which was good, but you never know do you! The pick up process was good but better signage at the airport would help, a bus stop sign with Drivalia to confirm you are in the right place would be very helpful. Our only complaint would be about the insurance, if you don't take theres you have to deposit Euro 2500 for 45 days which i find ridiculous. We have our own insurance for car hire but could not use it… Read Full Review

Drivalia_Car_Rental's Response to Woza14's Review

Written on: 23/09/2016

Hola

Thank you for your review. Do remember that if you book our Ultimate package there is no deposit as you are insured directly with us.

Deposits are not actually 2500 euros, they range form 1000 to 2000 depending on the car group selected and are blocked not charged.

We do hope that we can look forward to seeing you again soon!

All the best
The Drivalia Team

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★★★★★

“Drivalia in Spain”

Written on: 22/09/2016 by JohnLynn2016 (1 review written)

Used Drivalia for the first time in Spain this year. The initial booking was very easy and the directions provided were clear. The shuttle bus to the collection point was prompt and the driver was very helpful loading and unloading the luggage. The staff in the collection centre were very helpful and accommodating and provided help and assistance. I would highly recommend this rental company and will certainly use them in the future. The rates were excellent and much better value than other… Read Full Review

Drivalia_Car_Rental's Response to JohnLynn2016's Review

Written on: 23/09/2016

Hola

Thanks for hiring a car from us. We are pleased that you had a great experience and we hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent. Highly recommend this car rental. No...”

Written on: 22/09/2016 by Kbstones (1 review written)

Excellent. Highly recommend this car rental. No delays. Prompt service. Totally hassle free. Will definitely use this company on our next trip to Spain. No hidden extras and no credit card security required with insurance paid… Read Full Review

Drivalia_Car_Rental's Response to Kbstones's Review

Written on: 23/09/2016

Hola

Thank you for your review and for trusting us to supply your cars in Spain.

We are really pleased that you enjoyed hiring your car from us and we very much hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent customer service”

Written on: 21/09/2016 by AntonioDaSilva (1 review written)

I was initially worried in renting after reading some of the negative reviews online. However I found the experience to be a positive one and the information to be very clear and straight forward. The instructions for the bus shuttle were clear and shuttle took less than 5 minutes to the rental office. The actual renting of the vehicle took 5 minutes and we were off. I think the negative reviews are mostly due to people not reading the information on the different packages/rental options… Read Full Review

Drivalia_Car_Rental's Response to AntonioDaSilva's Review

Written on: 23/09/2016

Hi and thank you for your review!

Thanks also for trusting us with your car hire needs in Spain. You are right that car hire, particularly in Spain can be a minefield but we work hard to deliver honest and transparent pricing with no surprises and of course an unbeatable service.

Of course, however hard we try there will always be some people who are not satisfied but these inevitably come from clients who as you say perhaps have not taken the time to familiarise themselves with their contract or the extras payable if booking a low cost package!

We do hope that we can look forward to serving you again on your next visit to Spain.

Kind regards
The Drivalia Team

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★★★☆☆

“get ready to pay more than you think”

Written on: 21/09/2016 by Beasleygr338 (1 review written)

When renting the car last week in Mallorca I was never given another fuelling option and was told that I had to pay 102€ (!!) for a tank of Diesel on forehand and that i should return the car empty. The car we got was in great shape, (a little overdone on the perfume after cleaning) but fresh and new. I had a 50 liter diesel tank as the car is fuel friendly it was impossible to "empty the car and returned it with a 3rd tank. An diesel is NOT that expensive paying 102€ for it feels like a… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 23/09/2016

Dear Customer,

We are sorry if you feel unhappy with the cost of fuel. We do publish our fuel prices online at our website. You may like to know that we offer a full/fullpolicy whereby the car is taken full and returned full so you only pay for the fuel that you need in a petrol station. The full to empty rate is a low cost rental package and the car is discounted quite a lot because we know that the fuel is unavoidable higher in price form us than a petrol station due to operational and logistical costs.

Please remember that full to full is always the best way to book and if you search a search engine always look for this option. Likewise if you book our Ultimate package you will also benefit from the full to full fuel policy.

Kind regards
The Drivalia Team

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★★★★★

“Drivalia Alicante Airport”

Written on: 18/09/2016 by cfMcClellan167 (1 review written)

Excellent service from the guys and gals at Drivalia. Couldn't fault pick up and return service and the car was value for money… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 23/09/2016

Hola

Thank you for taking the time to leave a review and for trusting us with your car hire.

We are delighted that you had a good experience with us and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Staff service on problem with car”

Written on: 17/09/2016 by 411Carroll (1 review written)

3rd day of rental had problem with a/c called office girl said she would arrange for replacement car to be sent out. When car arrived we had been upgraded to a superior car 4th time hiring from Drivalia and they are the most proffessional&organized co amongst the car hire jungle at Alicante airport… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/09/2016

Hola

Thank you for your review. We are really pleased that you enjoy hiring cars from us and thank you for trusting us again and again.

We do work hard to ensure that in the event of any problems, whatever they may be that we find the client a solution to be back on the road fast. We apologise if there was a malfunction with the air conditioning, as you know our cars are now old, in fact most are brand new so problems are hard to foresee but we are pleased that the team got you a replacement and that you didn´t have to cook for too long!

Don´t forget that if you have not already done so, please like us on Facebook to stay completely up to date with the latest news, offers and information.

We look forward to seeing you again!
All the best
The Drivalia Team

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★★★★★

“No stress car rental”

Written on: 17/09/2016 by 77Cole (1 review written)

Since we found Drivalia 3 years ago we would never use anyone else. All staff are friendly and helpful. The longest we have ever waited for the minibus to pick us up is 15 minutes, usually a lot less… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 17/09/2016

Hola

Thank you for your regular business and for taking the time to leave a review. We are pleased that you enjoy hiring your cars from us and we very much hope that we can continue to serve you for many years to come.

Don´t forget that if you have not already done so, please like us on Facebook to stay completely up to date with the latest news, offers and information.

All the best
The Drivalia Team

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★★★★★

“Get the Ultimate package! It's the best in market!”

Written on: 16/09/2016 by Kuha (1 review written)

Hi, It was ours second rental from Drivali. First was great experience and cheapest what we found with ultimate package (full cover) and so it was again. Other carrentals have starting price low but in the end with everything included (tax, insurance without excess, extra driver, etc.) Drivalia is the cheapest by far! Excellent service is one of key "elements" when we are traveling and renting cars or houses etc. It means that employees are nice, competent, helpful and knowledge of languages… Read Full Review

Drivalia_Car_Rental's Response to Kuha's Review

Written on: 16/09/2016

Hola

Thank you for your lovely review. You have absolutely hit the nail on the head regarding our mission and values.

In Spain a lot of companies and brokers work on offering extremely low headline prices but the truth is that cars cost the same to buy, operate and of course staff cost the same in Spain as anywhere else and some of these low priced deals simply are not sustainable.

We believe in offering competative prices coupled with outstanding service and great value for money with no hidden extras or surprises and this is exactly what our Ultimate package delivers.

We hope that we can continue to serve you for many years to come. If you have not done so already please do like us on Facebook to stay completely up to date with the latest news, offers and promotions!

See you again soon!
All the best
The Drivalia Team

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★★★★★

“ Great service”

Written on: 14/09/2016 by isMcCann34 (1 review written)

Fact: - BOOK twice. - No problem for all time. - For the first time I touched the rear wing - no problem with the return of the car - No delays in obtaining two times - No delays at return - Preparation of the machine for 5-10 minutes - Courteous staff… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Thank you for your review. We are pleased you had a good experience with us and we look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“ Great service”

Written on: 14/09/2016 by isMcCann34 (1 review written)

Fact: - BOOK twice. - No problem for all time. - For the first time I touched the rear wing - no problem with the return of the car - No delays in obtaining two times - No delays at return - Preparation of the machine for 5-10 minutes - Courteous staff… Read Full Review

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★★★★★

“No fuss, Nice and simple”

Written on: 14/09/2016 by Wesleyl1967 (1 review written)

Very helpfull, we didn't have reservations and got a car on a Sunday. Nu fuss about blocked amounts on credit cards, just Nice and clear conditions! Nice and friendly staff. Also car return: lots of people to return the car, but also lots of staff to help you! Check-out time was really efficiënt! We'll be back!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Hola!

Thank you for hiring a car from us and for taking the time to leave a review.

We do make a lot of effort to deliver a great service with honest and transparent pricing and the service to match. We employ a lot more staff than some car hire companies and carefully plan our rostas so that even at the busiest of times we deliver the same level of quality speedy service. It´s lovely to hear from clients that we are getting things right!

We look forward to the opportunity to serve you again and please remember that if you like us on Facebook you will be amongst the first to know about our latest news, offers and promotions!

Hasta pronto!
The Drivalia Team

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★★★★☆

“Quick and easy car uptake and return outside the...”

Written on: 13/09/2016 by MiriamMcIntyre105 (1 review written)

Quick and easy car uptake and return outside the airport fast transport to the rental station 10 min. from the airport new and clean cars sometimes confusion about insurances and payment of caution … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Thank you for taking the time to write a review and for trusting us to take care of your car hire needs.

We are pleased that everything was good for you. Remember that if you book our Ultimate package the price you see is a fully and final price with no depostis, no worries and no surprises!

We do hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“STRESS FREE CAR RENTAL”

Written on: 12/09/2016 by Jeff16150 (1 review written)

I wanted to rent a small automatic hatchback and initially booked Drivalia through one of the major brokers, including their ‘top up’ insurance, at a cost of £140.50. However, there are many adverse reviews for Drivalia regarding issues around not using their own insurance. I know from experience that this applies to all car rental companies, so I had a look at the Drivalia website and booked a guaranteed Opel Corsa Automatic direct, taking their ‘Ultimate’ package at £187.21. This… Read Full Review

Drivalia_Car_Rental's Response to Jeff16150's Review

Written on: 16/09/2016

Hola

Thank you for your lovely review and for of course trusting us with your car hire needs in Spain.

Our Ultimate package as you reserved has become by far our most popular because it really does offer honesty, transparency and a "what you see is what you pay" way to hire a car. We are very proud to offer car hire with no extras, no stress and of course no worry if anything happens unexpected during your stay!

We do hope that we can look forward to seeing you again soon and please do like us on Facebook to stay up to date with all the latest news and offers.

All the best
The Drivalia Team

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★★★★★

“1st class ”

Written on: 12/09/2016 by Martyn100 (1 review written)

So easy to use , very helpful staff, would definitely recommend… Read Full Review

Drivalia_Car_Rental's Response to Martyn100's Review

Written on: 16/09/2016

Hola!

Thank you for hiring from us and leaving a review. We are pleased that everything was good for you and we look forward to seenig you again.

If you have not done so already please do like us on Facebook and you will be amongst the first to know about our latest news, offers and promotions!

Hasta la próxima!

The Drivalia Team

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★★★★★

“The Best Car rent in Spain”

Written on: 12/09/2016 by Mirandawk405 (1 review written)

All worked Excellent!! By far the best car rent experience in Spain !!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Thank you for your review and for hiring a car from us.

We are pleased that everything was good for you and we hope that we can look forward to seeing you again soon.

If you have not already done so, please do like us on Facebook to stay completely up to date with the latest news and offers!

All the best
The Drivalia Team

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★★★★★

“Excellent car and service”

Written on: 12/09/2016

Booked car well ahead of journey, easy by the web page. Got picked up at airport by shuttle bus to car rental office, where car was ready. Brand new kit with excellent comfort and space. Car NAV was easy and directed us to where we wanted to go. Used the car a lot for shopping and visiting sites. Drivalia staff was professional and fluent in English, no problems at pickup or return. Recommended!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Hola

Thank you for trusting us to supply your car in Spain. It´s great to know that you had a good experience with us.

We take a pride in the service that we deliver and our multi-lingual team are there to ensure that there are never any language barriers!

We look forward to seeing you again soon. Please do like us on Facebook to stay up to date with the latest news and offers!

All the best
The Drivalia Team

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★★★★★

“Another great booking”

Written on: 12/09/2016 by Ortizyf368 (1 review written)

I have used Drivalia on numerous occasions and have always found the staff excellent. The vehicles are generally very good, and all transfers completed in a good time. The whole process is excellent, and, being off site, is very quick compared to waiting for a hire car on the airport itself. I like this company so much that I have already booked two further trips with them… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Hola

Thank you for your review and for continuing to trust us with your car hire needs in Spain.

We are dleighted that you enjoy hiring your cars from us and we hope that we can look forward to caring for you for many years to come!

All the best
The Drivalia Team

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