Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2263
95% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★★★

“Nice and cheap car”

Written on: 20/07/2017 by Jordy12 (1 review written)

We rent a KIA Picanto for 3 weeks. The car was in very good conditions (only 3.000km). For our trip it was an excellent car with nice interior (Bluetooth, USB, air condition, electrical window, e.g). By our next trip to Mallorca we will rent by drivalia a second time. Thanks for all… Read Full Review

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★★★★★

“Great service and good cars”

Written on: 20/07/2017 by 1951Hayes (1 review written)

Fast pickup and transfer between the airport and their office… Read Full Review

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★★★★★

“Super quick and easy carrental”

Written on: 20/07/2017 by Valentinab299 (1 review written)

We couldn't get a car from our initial car company without a credit card on my own name! (I brought the family credit card and it has my husbands name on it) They wouldn't even help us find another car rental center. So that's when we found out about drivalia. We agreed to a price (which wasn't even so much more then the original price) and when we got there we left with a brand new car and brand new gps. We were helped in perfect English and we were no more than 10 minutes in. We didn't need… Read Full Review

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★★★★★

“Excellent service yet again ”

Written on: 20/07/2017 by Keene303 (1 review written)

Once again we have had excellent service for the hire of our car whilst visiting our villa. A brand new car in A1 condition and great service from the staff . The reasons why we keep returning to Drivalia. See you again in August… Read Full Review

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★★★★☆

“Easy pick up and drop, even in high season”

Written on: 19/07/2017 by Chandler114 (1 review written)

Fast and professional service… Read Full Review

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★★★★★

“An excellent experience”

Written on: 18/07/2017 by DianaWeeks468 (1 review written)

From the arrival to the departure, the experience with drivalia was excellent. The transport from the airport to the office and the return, was easy and fast. All the staff, the vehicle,..... all was fast and with no problem, no ques, etc… Read Full Review

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★★★★★

“No hassle car hire”

Written on: 18/07/2017 by 235Brady (1 review written)

Drivalia Car hire: The site is actually about 1/2 a mile from the airport, they send a bus to collect customers, you may have to wait 5 minutes or so but no longer in my experience and I have used these people on at least six (possibly more) occasions The staff are all helpful, they all speak perfect English. They explain everything to you, more than once if you are unsure without talking down to you, patronising, or making you look silly. The prices are very good, the cars are all good, new… Read Full Review

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★★★★★

“Efficient Service”

Written on: 17/07/2017

Service was very fast - no long queues like the airport rental desks. Staff were pleasant and efficient… Read Full Review

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★★★★★

“2017 Car Hire”

Written on: 17/07/2017 by davewarley (1 review written)

Excellent as usual. Recommend you take out the ultimate deal as it takes away any possible worries that may come your way which are not your fault… Read Full Review

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★★★★★

“First Class Service”

Written on: 17/07/2017 by ngr2015 (1 review written)

First class service, would definitely recommend and would use again… Read Full Review

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★★★★★

“Very happy with service”

Written on: 17/07/2017

The best ever experience we have had with a car hire company. The staff were so friendly and helpful and because we opted for the ultimate package we had complete peace of mind on holidays… Read Full Review

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★★★★★

“Excellent ”

Written on: 17/07/2017 by Jayleneh70 (1 review written)

No queuing in main terminal. Easy process for picking up car. Staff very helpful, and willing to help with upgrades etc. This makes hiring from Drivalia a pleasure, not a chore. I have now used Drivalia for the last 3 years, no problems. Great Company … Read Full Review

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★★★★★

“Gan”

Written on: 17/07/2017 by TarynPittman270 (1 review written)

Very friendly staff,easy transfers,pick up and drop off… Read Full Review

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★★★★★

“Excellent Service Throughout”

Written on: 17/07/2017 by BraylonMcCleary461 (1 review written)

Having been a little hesitant about using Drivalia because we prefer an Airport pick up car we were extremely impressed with the service we received. We hardly waited any time for the shuttle bus, the driver was very attentive and helped with all luggage without a problem. The young lady in the office was really lovely, whilst we realise they try to sell you their insurance we were not put under huge pressure to buy it, just told the facts regarding not having it. This procedure can be quite… Read Full Review

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★☆☆☆☆

“Warning Avoid This car Rental”

Written on: 16/07/2017 by Katielou15 (1 review written)

This firm is a rip off, we had taken our own insurance put was told it was no good and we where bullied into buying there insurance, we where charged for petrol, after we where told at the start that if we took the more expensive package, we can return the car empty,Please Please do not use this firm… Read Full Review

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★★★★★

“Simply the Best”

Written on: 16/07/2017 by robertdavidcooper (1 review written)

This company is simply the best car hire in Spain. The staff are really friendly and explain the whole process in great detail. They set up the sat nav for me for an easy journey. I was offered a choice of cars and was really pleased with the Astra which was brand new. The map of the return point from the airport was easy to follow. The car return process was very efficient… Read Full Review

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★★★★★

“Great cars and great service”

Written on: 14/07/2017 by Schoutenlp (2 reviews written)

I have rented many times now with Drivalia and I am very happy with the service! Great cars and once you arrive at Alicante airport, you will have you're car within 15 minutes. I always take the full insurance, so no worries… Read Full Review

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★★★★★

“The best experience”

Written on: 14/07/2017 by Sparks239 (1 review written)

Staff was very friendly, collecting car procedure was very quick without unnecessary paperwork. Very good value for the money. Low booking cost , and no hidden costs. Easy payment options : cash, credit cards or visa. Everything went smooth, car in excellent condition, spotless clean. I will definitely use Drivalia again and will recomend to my friends… Read Full Review

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★★★★★

“The "Ultimate" car hire service”

Written on: 10/07/2017 by NadiaBradley8 (1 review written)

DRIVALIA ULTIMATE HIRE CAR PACKAGE After going through the Drivalia booking direct online was offered 13 days for "Basic" service of about £120 but reading into the details meant you were not covered for cdw insurance etc so went for the "Ultimate" package at £235 fully inclusive of Fully comprehensive insurance and no CDW Excess etc which at about £18 a day is still a very good price for Alicante Airport where I have hired cars for many years Got picked up quickly at Alicante Monday 26th… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 14/07/2017

Dear Customer,

Thank you for your comment. We are delighted that you were satisfied with the service received.

We very much look forward to seeing you again.

Kind regards
The Drivalia Team

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★☆☆☆☆

“EVIL! Could have ended in the death of a small child”

Written on: 27/06/2017 by TheBrewerFamily (1 review written)

The 'welcoming' hard sell for their own insurance is overly rude, aggressive and uses scare tactics (2000 euros on your card for 2 months, 400 euros minimum for a 1cm scratch, no assistance at all if you crash/ car breaks down- you are alone!) They tried to charge a fee for some sand in the foot wells on drop off. They refused use of their own hoover or to allow us to go to a fuel station and vacuum ourselves. THEN as a parting gift, they forced us to walk 3 km to the airport in the blazing… Read Full Review

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Drivalia_Car_Rental's Response to TheBrewerFamily's Review

Written on: 07/07/2017

Dear Customer,

Thank you for taking the time to post your comments. I should start by saying that if you made a previous post that was not lited this is completely out of control of Drivalia as this site is independent and all reviews are completely out of our control.

Our staff do have a responsibility to explain the contract and it is true that on our basic package a deposit of between 1000 and 2000 euros must be left. The deposits are simply blocked and we do tell clients that they should allow one billing cycle for the funds to be available again as this is out of our control and a matter of the individual banks as to how they deal with releasing funds.

We don´t expect cars to be returned in showroom condition, it´s normal for them to be returned having clearly been used but in exceptional circumstances where a car is returned excessively dirty we do make a charge for extra cleaning. This is only the case when a client returns the car in such a condition that our contractors will pass on a charge to us because the car is extremely dirty.

We should mention that it is extremely rare for us not to offer our courtesy shuttle bus service although on the very rare occasion that a client refuses to fulfil their part of the contract (for example if they refuse to pay for something like cleaning on those rare occasions) then we may inform the client that the courtesy bus is not available until the matter is dealt with. This is rare and an occurance that I have only been aware of a small number of times (perhaps four or five) in many many years. It must be an extreme situation for us to refuse the bus but on this occasion we always offer to call a taxi for the client and would never tell a client to walk to the airport.

We are sorry if you feel dissatisfied with the service received.

Kind regards
The Drivalia Team

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