Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
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★★★★★

“You know what you are hiring”

Written on: 15/03/2015 by nannybeano (1 review written)

precise information and all documents clearly written including existing scrapes and dinks. The staff member remembered us and was pleased we had returned as a customer. He offered the insurance but accepted that we were happy to stay with our insurer Lovely little hire car, brilliant value for money We were greeted on return and asked if we had had a nice holiday. The car was checked over immediately so we knew there were no problems before our shuttle to the airport We really appreciate the… Read Full Review

Drivalia_Car_Rental's Response to nannybeano's Review

Written on: 15/03/2015

Thank you for hiring a car from us and of course for taking the time to leave a review.

We are really happy that you were satisfied with the service you received. Whether clients are new or returning we always aim to greet them with a warm welcome and offer a pleasurable experience and our mission is to not only serve our clients but to get to know them and ensure that we build relationships based on great service, trust and honesty.

We do look forward to serving you again and of course as we always say, if you have not already done so please like "Drivalia Car Rental" on Facebook so that you can stay up to date with all the latest news and... coming soon... some exciting competitions!

See you soon!
The Drivalia Team

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★★★★★

“First class service.”

Written on: 15/03/2015 by Kenyon114 (1 review written)

It was the first time I had used this company. The pick up service from the airport to the vehicle collection point was first class with a friendly efficient driver. The staff at the service desk were very helpful and experienced. The vehicle was first class, clean and energy efficient. I was pleased it indicated the two small defects on the collection form. Staff were able to give instructions of required destination. On returning the vehicle staff were again helpful. Transfer back to the… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/03/2015

Greetings from Spain!

Thank you for taking the time to leave such a positive review of the service you received. We do take a pride in the level of honesty and transparency we deliver including, as you mentioned, ensuring that cars are carefully checked so any minor damages are shown on your contract - thus ensuring that you don´t end up responsible for existing minor damages.

Our team are dedicated to the service they deliver and it is great to hear that this was demonstrated in the way that you were treated. We hope very much that we can look forward to welcoming you again on your next visit to Spain and in the meantime if you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest offers, promotions and competitions.

Hasta la proxima!
The Drivala Team

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★★★★☆

“Drivalia alicanti experience”

Written on: 15/03/2015 by Vogelnk1993 (1 review written)

When I booked my rental car with drivalia I booked it only based on price and the customer star ratings.I did not have any idea that their operation necessitated catching a shuttle bus to collect my car.When I realised this I confess to being not too happy.I not very sure exactly were to catch the shuttle,it was quite a long walk and really not what I wanted at that stage of my journey.There were not buses or any persons in the designated area.after about 15 minutes another rental companies bus… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/03/2015

Hola!

Thank you for taking the time to leave a review. We are delighted that you were pleased with the service you received.

If you were slightly confused where to go to collect your car then I apologise but can only assume you booked through a third party agency as we relay the information very clearly to direct clients. Having said this most agencies do make it very clear so please let us know by email if you were not told clearly and we will contact the agency taht you booked through.

We operate on the outskirts of the airport grounds as you now know but chose to work this way in order to offer a very efficient service and in general our bus service is waiting for all clients or there within just a few minutes. At busy times we operate two busses the short (3 minute) journey to our office and our goal which we do generally achieve is to ensure that clients are on the road faster and smoother than waiting for some of the on-site companies.

We do require a flight number when you book so that we are able to monitor your flight and on rare occasions agencies don´t provide us with this information which I am guessing may have happened to cause you to be waiting 15 minutes which is far longer than the service we deliver in 99.9% of cases.

Once you got to us however we are delighted that everything was to your expectations and that you were happy with the service and we do hope that we can look forward to welcoming you again on your next visit to Spain.

Thank you again, and with kind regards
The Drivalia Team

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★★★★★

“good service would use again”

Written on: 14/03/2015 by grangefarm (1 review written)

Was a very easy car hire experience courteous shuttle bus driver really nice reception staff and nice car thank you very much would not hesitate to recommend drivalia… Read Full Review

Drivalia_Car_Rental's Response to grangefarm's Review

Written on: 14/03/2015

Buenos dias!

Thank you for using Drivalia and for leaving a review. We are pleased that everything was up to your expectations and that you found our staff friendly.

We hope to serve you again next time you are in Alicante or Palma and please do like us on Facebook to stay up to date with everything that´s going on!

All the best
The Drivalia Team

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★★★★★

“Good overall experience”

Written on: 12/03/2015 by BobMullett (1 review written)

The office is a short drive from Alicante Airport arrivals, but a coach was waiting for us exactly where we expected to find it. The driver stowed our luggage and, on the way, he impressed upon us the route to follow to return the car. Vehicles here are issued with full tanks and returned full, thus cutting out the dubious practice of some other companies, of selling you a full tank (at their own rip-off price)and asking you to return it empty. The car was clean, very low mileage and in top… Read Full Review

Drivalia_Car_Rental's Response to BobMullett's Review

Written on: 14/03/2015

Greetings from Spain

Thank you for hiring a car from Drivalia and also for taking the time to leave a positive and great account of your experience with us.

We do pride ourselves on our transparency and honesty which is probably why we are so fortunate to get such a high level of regular returning clients.

You make a very valid point about insurance, there are often options to book online through other companies but as you pointed out these policies can sometimes be limited in what they cover and in any case are always based on you paying for damages and then following the claims process later. The cover which is available from reception does indeed mean everything is covered and of course gives you convenience and peace of mind so we are really happy that you are pleased.

We hope that you will use us again on your next visit to Spain. In the meantime please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest news, offers and promotions.

Saludos
The Drivalia Team

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★★★★★

“Easy, low cost, quality car hire”

Written on: 11/03/2015 by Evief88 (1 review written)

After the last few years of hire companies introducing hidden extras and making you pay top price for petrol that you can't always use (out full, bring back empty), Drivalia's a car hire company that's getting it right. Reserved and paid on line a week before departure without a problem. Day rate was great value and the all inclusive insurance waivers very reasonable compared to other firms. Clear and easy to understand schedule of what you get. The pick up from the airport was spot on - the… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/03/2015

Hello!

Thank you very much for taking the time to leave a review following on from your recent car hire with us. We are very proud that we offer both full to full and full to empty fuel policies which allow all customers to get the most applicable, convenient and of course cost-effective solution for their needs.

When it comes to insurance – of course it is always advisable, in order to give yourself complete peace of mind to take out the full insurance package and of course to take it out from the car hire company when you collect the car. We are pleased that you are happy with this service which we are very proud of but more so proud of the fact that we do keep this in line with and indeed usually below the price of similar packages at other locations nearby.

We do hope that we can look forward to serving you on your next visit to Spain and in the meantime please do connect with us on Facebook in order to stay up-to-date with the latest offers, conditions and… Coming soon… Competitions where you could even win a free car hire!

Greetings from Spain!

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★★★★★

“superb service”

Written on: 11/03/2015 by Lilianq188 (1 review written)

Every stage of our experience was excellent. We were picked up by the courtesy bus as soon as we arrived, and provided clear instructions on how to return the car. There were extra charges on top of the initial booking fee, but this was very transparent and we were even advised on an option that saved us money. Car was an equal if not better option than we had initially selected. For both check-in and check-out it took no more than 5 minutes and we were personally run to the airport (without… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/03/2015

Hello from Spain!

Thank you taking the time to leave a review and of course thank you for recently hiring a car from us.

We are really pleased that everything was to your expectations and that you found everything, including our fees transparent, honest and easy to understand.

We do like to keep a good fleet of cars and of course on occasions if you smile very nicely there are sometimes occasion upgrades available ;-)

Our shuttle bus service operates by monitoring the flights that customers are coming in on because of the short journey and the fact that we operate to buses we don't like to keep customers waiting – once you arrive for the bus we take you straight to the office. At busy times we have two shuttle buses running continually between the airport and our office to ensure that everybody is picked up quickly and able to begin their stay in Spain as fast as possible. We are really pleased that again we lived up to this expectation.

We hope to see you again soon!

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★★★★★

“Top quality service”

Written on: 09/03/2015 by CheshireTom99 (1 review written)

I Have used Drivalia on my last three visits to Spain, never had to wait more than five minutes for the shuttle bus, car has been waiting as soon as i arrived at the collection point, staff are very friendly and helpful. I have tried other rental companies, but have found Drivalia far superior in terms of ease of use and quality of vehicles… Read Full Review

Drivalia_Car_Rental's Response to CheshireTom99's Review

Written on: 11/03/2015

Thank you for taking the time to leave such a kind and positive review.

It is especially lovely when regular customers such as you provide feedback to the public because this demonstrates that we usually do achieve the very high standards that we set ourselves goals to achieve each and every time.

We do try and think of ourselves as a little different and a little special compared to some of the other local car hire companies and it's great to hear that in your opinion we are living up to your expectations.

We look forward to serving you again soon.

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★★★★☆

“Altogether positive experience, e.g. friendly people,...”

Written on: 09/03/2015 by Jennifer55 (1 review written)

Altogether positive experience, e.g. friendly people, serviced and clean car. Correct settlement. Will book again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/03/2015

Hello from Spain!

Thank you very much for using Drivalia the recent car hire. Thank you also for taking the time to leave a review.

We are absolutely delighted that everything was positive for you and that you enjoyed the service received from our staff as well as the car which you hired. Ensuring that we deliver not only an efficient but a friendly and relaxed service and first class vehicles are of course our top priorities.

We do hope that we can look forward to welcoming you again to Drivalia on your next visit to Spain and in the meantime please do check out our Facebook page – Drivalia car rental to stay up-to-date with the latest news, offers and promotions.

See you soon :-)

The Drivalia Team

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★★★★☆

“Well done”

Written on: 07/03/2015 by ExeterJilly (1 review written)

Staff were very polite and helpful. Really appreciated that everything was explained in a concise and helpful manner. Will recommend you as a. Good Site… Read Full Review

Drivalia_Car_Rental's Response to ExeterJilly's Review

Written on: 08/03/2015

Hello and thank you for leaving a review!

We´re pleased that you were satisfied with the service you received and hope that we can look forward to welcoming you again next time you are here.

In the meantime please do like Drivalia Car Rental on Facebook and you will then be amongst the first to know about the latest news, offers and even competitions which are coming soon.

All the best
The Drivalia Team

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★★★★★

“Nice experience”

Written on: 06/03/2015 by DanielfromBelgium (1 review written)

For the first time in Alicante an arrived at 9:30 pm, we find easily the shuttle. The driver was very kind and accepted to pick up friends to the desk even they had not reserved. After 20 minutes, we were driving 2 very nice FIAT 500L. Thanks DRIVALIA for service and kindness… Read Full Review

Drivalia_Car_Rental's Response to DanielfromBelgium's Review

Written on: 08/03/2015

Hola

Thanks for taking the time to leave a review, we are really pleased that everything was up to your expected standard. We always strive to deliver a great service and provide great cars at realistic prices and it´s lovely to know that you are pleased.

If you have not already done so, please do like Drivalia Car Rental on Facebook in order to stay up to date with the latest news, offers and promotions. We hope that we can welcome you and your friends again on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Very good service. Well impressed with staff and car”

Written on: 06/03/2015 by Hurst494 (1 review written)

Mr and Mrs B Wright The chap was an English man but cannot remember his name. Very friendly and efficient… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/03/2015

Dear Mr and Mrs Wright

Many thanks for hiring a car from Drivalia and for taking the time to provide your feedback. We are delighted that everything was good for you.

All of our clients can rest assured that there will never be any language issues at Drivalia because as well as the multi-lingual Spanish staff who obviously speak fluent English we do employ staff from other countries to ensure that there is always someone on hand to attend to all of our clients in their native tounge.

We hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Car hire Spain”

Written on: 05/03/2015 by Paphos06 (1 review written)

having never hired a car before in Spain I was a bit concerned when reading some of the bad reviews on the Internet. Drivalia had very informative website, had very good reviews and seemed good value for money so booked with them.(still a little apprehensive). Turned out to be great decision. All their cars are nearly new, booked a Peugoeot 308 or similar €45 pw, was given a Kia Ceed, excellent condition and tank full to the brim Shuttle was waiting for us at airport with 5mins transfer to… Read Full Review

Paphos06's Response to Paphos06's Review

Written on: 05/03/2015

Sorry should have mentioned obviously payed for fuel on top of €45.

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Drivalia_Car_Rental's reply to Paphos06's Comment

Written on: 08/03/2015

Don´t forget that you can also book FULL to FULL with Drivalia so you don´t pay us for fuel, jsut top up and return it full!

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Drivalia_Car_Rental's Response to Paphos06's Review

Written on: 08/03/2015

Thanks for taking the time to share your experience with us and others. We are delighted that your car hire experience with Drivalia was up to your expectations.

We hope that we can look forward to serving you again next time you some to Spain!

All the best
The Drivalia Team

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★★★★★

“Consistently good, time and time again!”

Written on: 05/03/2015 by PabloDoesTravel (1 review written)

When we first started coming out to Spain, we tried a couple of other car rental firms. We were shocked at how much they ripped us off and added a charge here and a charge there. Goldcar charged us a fortune for being 3 minutes past the time we were meant to be there despite it being THEIR QUEUE that made us late! That was just one of them. Then we discovered Drivalia. We've had different size cars, different times of the year. Each time they are so good. Great prices, excellent service… Read Full Review

Drivalia_Car_Rental's Response to PabloDoesTravel's Review

Written on: 08/03/2015

Greetings from Spain!

Thank you for taking the time to leave such a nice review. In all honesty we really do try hard to deliver something a little bit special to our clients, to make the car hire experience as relaxed, friendly and easy as possible and it´s always nice to hear feedback form our clients.

We do hope that we can serve you on your next visit to Spain and in the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, offers, promotions and competitions.

Saludos
The Drivalia Team

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★★★★★

“Easy car hire Spanish style”

Written on: 05/03/2015

At Drivalia the staff are always friendly and very helpful after flying in its always nice and simple with no hanging around… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/03/2015

Hi and thanks for your review!

We certainly try to offer a swift and efficient service because we know that when you land you want to get your car and enjoy your holiday without fussl We are delighted that everything was up to scratch for you!

Hopefully we will be welcoming you again on your next visit to Spain!

Again, many thanks
The Drivalia Team

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★★★★☆

“McN0013”

Written on: 04/03/2015

We have been a customer for nearly 6 years and have found the service and staff provide an excellent, with a good daily rate..Don't agree with the rate they charge for fuel but most companies are the same!!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/03/2015

Buenos dias!

Thanks for taking the time to leave a review. We are really happy that everything is up to your expectations.

Don´t forget that we do also offer a FULL FULL rate whereby you take the car full and return it full, thereby not paying anything to Drivalia for fuel. We are also really excited to launch our new ULTIMATE rate which really does offer a "what you see is what you pay" geat value deal!

You can find out more about this and all the other latest news by liking Drivalia Car Rental on Facebook!

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Hire car with Drivalia”

Written on: 04/03/2015 by foReed226 (1 review written)

I have just returned from 4 weeks in Spain. I had heard of Drivalia through Trip Advisor. I have to say that the charge for 4 weeks was very reasonable, plus the car a Fiat 500 was in very good condition and drove very well. I would have no hesitation in recommending Drivalia. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/03/2015

Hello

Thank you for recently hiring a car from us and for taking the time to leave a review.

It´s great to hear that everything was good for you and to your satisfaction. We do hope that we will be able to look forward to serving you on your next trip to Spain!

Don´t forget to like us on Facebook to stay up to date with the latest news!

We look forward to serving you soon.

All the best
The Drivalia Team

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★★★★★

“Fantastic service”

Written on: 04/03/2015 by Reecenp1976 (1 review written)

We arrived at Alacante Airport found the drop off point and waited for a few minutes for the transfer vehicle. We're taken straight to the office dealt with immediately had everything explained to us in a really helpful and pleasant way. Shall certainly use Drivalia again when visiting the area again as the service was absolutely First Class. We have no negativities about this company everything went smoothly and couldn't have asked for better service. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/03/2015

Hello from Spain!

Thank you for such a nice review! It´s always rewarding to hear from happy clients - it makes all the effort worth while!

Please do like Drivalia Car Rental on Facebook and you will be amongst the first to know about the latest news, deals and competitions which will be coming soon!

We very much hope that we will be of service to you again next time you visit Spain.

Saludos!
The Drivalia Team

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★★★★★

“Great”

Written on: 04/03/2015

Both my partner and I rent from Drivalia several times a year and would never rent from anyone else. The staff are so lovely and the service is quick convenient, the all vehicles rented Are of a very high standard… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/03/2015

Hola!

Thank you for taking the time to leave a review for us. We are really grateful for your business and of course extremely happy that you are pleased with the service that you and your partner have received each time you visit Spain.

If you have not already done so please do like "Drivalia Car Rental" on Facebook in order to stay up to date with the latest news, information and offers.

We look forward to the next time that we see you!

All the very best
The Drivalia Team

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★★★★★

“First-time customer”

Written on: 03/03/2015 by Lana102 (1 review written)

Once we had found the bus stop at Alicante airport for the shuttle bus which is located on floor -2 (not, as we tried, on floor 2) everything was excellent. Staff were friendly and efficient, the vehicle condition very good and the return procedure smooth and quick. I will use Drivalia again and recommend them to friends… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 04/03/2015

Hello and as a first time customer ... Welcome!

Thank you for trying Drivalia, we are delighted that everything was to your expectations and you were happy with the service we provide.

We hope your first time will be the first of many and look forward to serving you again soon. In the meantime please do like Drivalia Car Rental on Facebook to stay up to date with everything that´s going on and to be the first to know about our exciting compeitions coming soon!

All the best
The Drivalia Team

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