Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
97.6% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★★★

“Good and very clean car ”

Written on: 19/02/2015 by HaleighSims154 (1 review written)

The rental process was very quick and without any complication. Although the car wasn't new it was cleaned very good ans was in good technical conditions… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 20/02/2015

Hola!

Thank you for hiring a car from us and for taking the time to leave a review. We are very happy that you were satisfied with everything.

We do keep one of the newest fleets in the area although obviously depending on when you come the cars may not be completely new. Nevertheless they are all generally within a few months old and rest assured that they are replaced frequently (we are currently replenishing stocks for the spring)!.

We hope that we will see you again very soon!

All the best
The Drivalia Team

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★★★★★

“Excellent car rental”

Written on: 19/02/2015 by 326Suarez (1 review written)

Excellent service , price, cleanliness of car and customer service. Would definitely use again and recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 20/02/2015

Dear Customer,

Thank you for you kind review. We are delighted that you are satisfied with the service received and very much look forward to serving you again soon!

If you have not already done so, please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest news, offers and information from Spain!

See you soon!
The Drivalia Team

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★★☆☆☆

“Fuel policy ”

Written on: 17/02/2015 by 267Fitch (1 review written)

We were charged over £70 Euro for the fuel and the car was only an economy car, felt we had been charged way over the odds , also had to wait 42 minutes for the shuttle bus to pick us up from the airport which was a bit worrying , the car was very carefully checked over when we brought it back so be careful not to scratch a wheel ,could be expensive… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 18/02/2015

Thank you for taking the time to leave your feedback. Fuel rates do vary depending on the group of car booked and due to logistics and operating costs our fuel is slightly higher than standard pump prices. We do however publish the maximum and minimum fuel rates for each car group on our website at drivalia.com so that customers are able to make a choice. Likewise we also offer a full to full tarif allowing customers to take the car full and simply top it up and return full meaning they pay nothing to Drivalia for fuel. If you booked through a third party however this is not always offered but as mentioned please do check out our website for information on this.

Regarding the pickup time, we are sorry if you were kept waiting. We monitor all flights and aim to collect clients as they arrive at our meeting point (or within a few minutes). As you will see from the feedback we get this is something we generally deliver. I am unsure why you would be kept waiting but perhaps we did not have your flight number. In any case we apologise for any delay in collecting you.

We do hope that we can serve you again and as mentioned please do check out our website for information on the points mentioned.

All the best
The Drivalia Team

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★★★★★

“Excellant service”

Written on: 16/02/2015 by Sullivanse25 (1 review written)

Used this company twice now both times the service has been excellent, they are located off the airport but provide a free shuttle bus to their site. The site is about 3-4 minutes away. The bus driver is really friendly. Once you arrive at their site and quickly process your agreement. On my 2nd time it was even quicker as they still had all my details. Their website is clear and easy to understand, I always take out the extra cover so you then don't need to worry should you unfortunately… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 18/02/2015

Hello from Spain!

Thank you for renting from us again and for taking the time to leave a review.

We are very pleased that you´re happy with everything and find our service to be great. Delivering a fast, honest and efficient service is what we pride ourselves in and it´s always lovely to hear from customers with their opinions.

We look forward to seeing you again on your next visit to Spain and in the meantime if you have not already done so then please do like us on Facebook (Drivalia Car Rental) to stay up to date with the latest offers, news and competitions.

Saludos
The Drivalia Team!

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★★★★★

“unacustomed to use the shuttle transfer but it was...”

Written on: 14/02/2015 by 362McGrath (1 review written)

unacustomed to use the shuttle transfer but it was worth it because of competitaveness and service-price relation. Excellent and friendly staff !… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 18/02/2015

Greetings!

Thank you for taking the time to leave a review. We are delighted that you were satisfied with everything and hope to serve you again soon on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Excellent service”

Written on: 13/02/2015 by Rory379 (1 review written)

Excellent customer service, staff very friendly and helpful. Shuttle was very quick and timely. Excellent value for money, would definitely recommend and use the service again… Read Full Review

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★★★★★

“Friendly staff, decent car, fair price”

Written on: 12/02/2015 by McKnighthj11 (1 review written)

I used Drivalia for the first time recently and although an offsite location they are so close that it was no issue. It did have the benefit of avoiding the queues at the rental desks inside. I couldn't fault any of the staff or the ease of picking up and returning the car. Will definitely look to use them again. Above all the price was very competitive… Read Full Review

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★★★★☆

“Drivalia report”

Written on: 12/02/2015 by DonnaMcCaffrey (1 review written)

New company to us and we have been going to Spain now for over 14 years. The cars look very new and the company takes pride in the "Look" of their cars - on returning the car, it was inspected in great detail, so it’s very clear if you are a person who does not take your responsibilities seriously in a hire car you will pay for it with this company. We had the opportunity to do a “Full” “Full” on fuel which we do look for, in our experience this is the best option to go for as you… Read Full Review

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★★★☆☆

“friendly”

Written on: 12/02/2015 by Gutierrez69 (1 review written)

I have payed the car to Atlasoption. I have taken the car full of fuel, why i must pay €45,53 to drivalia ? Because i have brought the car back full with fuel. What means Voll-Voll Tarif ?… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/02/2015

Hello from Spain and thank you for hiring a car from us and of course taking the time to leave a review.

The answer to your question is very simple. When you book a car through an agency from the sounds of your booking it was booked on the Full to Empty basis which means you pay for a tank of fuel here and then return the car empty.

When you book on this basis, considering that you are paying us for your fuel the normal rental price of the car is discounted to a special rate. If you choose to take the car FULL to FULL when you arrive then naturally this discount does not apply as you are not purchasing the fuel so a supplement is charged to bring the price to the standard tarif. This would show as Tarif FULL FULL on your contract.

I hope this explains and clarifies things and for your future reference you may wish to take a look at our website directly when you book next time as you can then see the rates for both Full to Empty and Full to Full and choose the option that is most economical for you.

We look forward to seeing you again.

The Drivalia Team

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★★★★★

“car hire experience alicante airport”

Written on: 10/02/2015 by Cath28 (1 review written)

I would highly recommend drivalia. Picked up on time, very friendly driver and office staff who all spoke good English. Return service just as good, I bought their full insurance so no credit card deposit required. Good value, 5 mins from airport and would definitely use again… Read Full Review

Drivalia_Car_Rental's Response to Cath28's Review

Written on: 12/02/2015

Hi and thanks for taking the time to leave a review!

We are delighted that everything was up to your expectations and hope that we can look forward to serving you again. You are absolutely right that the Premium cover does make sense and considering the low rental prices compared with those of just a few years ago it is really economical for complete peace of mind.

Please do like us on Facebook to stay up to date with the latest news, info and competitions!

All the best
The Drivalia Team

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★★★★★

“Drivalia, the best !”

Written on: 10/02/2015 by HarleyMcCabe (1 review written)

We have now used Drivalia on several visits to Alicante. On each visit they have provided a very professional, courteous and friendly service. Once you have been entered onto their "System" you will be on the road within ten minutes from arriving at Drivalia's convenient location which is very close to the airport terminal. In summary, a very pleasant and welcoming experience to begin your time in Spain, highly recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/02/2015

Greetings from Spain!

Thanks for the kind words and lovely review. It´s lovely to hear that we always deliver to your expectations. If you have not already done do, please do like "Drivalia Car Rental" on Facebook to stay up to date on the latest news, offers and promotions (and competitions coming soon which may be very interesting for a regular client!).

We look forward to seeing you again on your next visit.

Saludos
The Drivalia Team

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★★★★★

“the best car hire in alicante”

Written on: 09/02/2015 by colinedmondson (1 review written)

drivalia is an excellent carhire company the service and cars are 5 star i have used most of the car hire companies in alicante airport and drivalia is the best from being picked up at the airport and collecting the car the staff were very pleasant and also returning the car excellent service will certainly use again and also recommend to friends and family… Read Full Review

Drivalia_Car_Rental's Response to colinedmondson's Review

Written on: 09/02/2015

Thank you for hiring a car from us and for taking the time to provide your feedback. We pride ourselves on the level of service that our dedicated team provide and we are always pleased to hear form our clients about their experience withus.

We are already looking forward to serving you again and of course your family and friends. In the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, offers, promotions and... coming soon, competitions!

All the very best
The Drivalia Team

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★★★★★

“Best at Alicante”

Written on: 09/02/2015

A top rate service; absolutely no negatives. I will be a returning customer… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 09/02/2015

Thanks for taking the time to leave a review!

We certainly look forward to serving you again on your next visit to Spain. In the meantime please do check out and like our Facebook page to stay up to date with the latest news, information and promotions!

Saludos!
The Drivalia Team

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★★☆☆☆

“RIP OFF EXCESS INSURANCE AND ”

Written on: 08/02/2015 by Bartlett47 (1 review written)

ONCE AT THE THEIR OFFICE I WAS FORCED TAKE OUT EXTRA INSURANCE COVER ,EVEN THOUGH I HAD ZERO EXCESS INSURANCE AND WRITTEN ON THE VOUCHER FORM ,ALSO I WAS CHARGED 90 EUROS FOR A FULL TANK OF FUEL , WHEN I REFILLED IT MYSELF IT COST ME 60 EURO , YOU HAVE BEEN WARNED !… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 09/02/2015

Thank you first of all for taking the time to provide feedback about your car hire experience. In this department we are unable to look at individual clients details but if you want to email your booking reference and details to us, our head office team will look at your booking for you.

In general from what you have said it sounds like you booked through a third party agency and unfortunately we have no control over the information that these companies provide although we constantly work to encourage them to provide the same level of transparency that we pride ourselves on.

If you book firectly through our website you will see that we even go as far as detailing the cost of fuel. We make no secret that fuel is more expensive from us, just like any car hire company than in a mainstream fuel station due to the staffing costs, logistics and other fees we incur but likewise we make our prices clear and also on our own website have a full to full rate which means you can simply take the car full and return it full, thus paying us nothing for fuel and only paying for what you use at mainstream petrol station rates. We are one of the few remaining companies to offer this option.

Our cars to come with zero excess colision damage waiver but this does have excluded items and all clients are offered the option to top up to our Premium Cover which not only removes all risk from the client but also relieves the need for the client to leave any form of desosit or credit card details. Again, if you book directly with us this is very clear on our website and you will see from the constant high level of reviews that we receive that transparency and world class customer care is our pledge to all clients. I reitterate that additional cover is optional in all cases and not compulsory.

As I mentioned, here we cannot look into individual cases but if you do want a personal response please contact our head office on the address given above and they will be very happy to look into your booking in more detail.

With kind regards
The Drivalia Team

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★★★★★

“PRICE - SERVICE - DRIVE”

Written on: 06/02/2015 by kristofbelguim (1 review written)

THE BEST SERVICE AND PRICE I EVER HAD? I WOULD RECOMAND THIS TO ANYONE… Read Full Review

Drivalia_Car_Rental's Response to kristofbelguim's Review

Written on: 09/02/2015

Thanks for your lovely positive review... perhaps we will use that headline in our marketing - it has a nice ring to it!

Seriously though we would like to thank you for your business and for taking the time to leave your feedback. We hope that we can look forward to welcoming you on your next visit to Spain.

With kind regards
The Drivalia Team

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★★★☆☆

“Hard sell !.”

Written on: 05/02/2015 by SonnyStone (1 review written)

Watch out for a car hire firm called Drivalia at Alicante airport , cheap price but had to wait 30 mins for them to pick us up to take us to their car compound , then was given the "hard sell " treatment by an officious Germanic sounding woman ! . When we said we didn't require the extra glass and wheel insurance for an extra 57 euro she threatened us , saying we could be liable for 8000 euro.s ! . Car was nice and clean but it spoilt the experience… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 09/02/2015

Firstly I would like to thank you for taking the time to provide feedback about your recent experience and of course for recently choosing us.

I am unsure of the exact terms of your booking because here we have no access to client information but if you are unhappy with the way you were dealy with please do email our Customer Care Team to us along with your booking reference number.

In general terms I would like to clarify that the cars come with basic exclusions and the option to top up the insurance to cover everything and relieve you of any responsibility for a few euros a day (in your case probably the 57 euros you refer to). It is however very unusual for us to hear comments of the staff putting a hard sell and if you felt this is the case I apologise. Naturally our staff have a duty to ensure that clients are aware of all of their options, particularly if they book through an agency and do not have our full conditions as they would if they had booked direct. The reviews we receive are testimony to the high standard of customer focused care that we pride ourselves on providing and I apologise if you feel that this standard was not met.

I am pleased of course that you were satisfied with the car that you received and that your experience otherwise was positive, as I said I am sorry that from here we are unable to deal with specific enquiries but you are very welcome to email the head office if you want a personal response.

With sincere thanks and warm regards
The Drivalia Team

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★★★★★

“Simply a cut above the rest. ”

Written on: 05/02/2015 by SteveWilky (1 review written)

Pick up was immediate, as was check in. The car was spotless and modern. The dangerous period in hiring a car can be the return, where you can get stung for previous damage you did not notice. Not so here. The 'checker inner' told me of two points on her list of previous damage that I had failed to spot as they were so minor! Having hired from almost all of the companies at Alicante, I can honestly say this was the most professional I have encountered, with clean, well laid out premises and… Read Full Review

Drivalia_Car_Rental's Response to SteveWilky's Review

Written on: 09/02/2015

Thanks for the lovely review and for taking the time to share it with the world!

We are very pleased that you were happy with the service you received and of course we look forward to welcoming you again on your next visit to Spain. In the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, promotions and competitions which are coming soon!

All the very best
The Drivalia Team

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★★★★★

“So easy”

Written on: 05/02/2015 by Bairdvn349 (1 review written)

We had great service, car was excellent, the staff very helpful and friendly, and there were no hidden costs like with the other company's . Will use them next time we need to hire a car. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 09/02/2015

Thank you for taking the time to leave a review and of course for renting a car from us recently.

It´s always good to hear when customers receive a great service from us and I am delighted that this is the case for you.

We hope that we can be of service to you again on your next visit to Spain and in the meantime why not take a moment to like Drivalia Car Rental on Facebook so that you are in the loop on the latest happenings!

Un saludo!
The Drivalia Team

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★★★★★

“A very good car rental provider in Spain.”

Written on: 04/02/2015 by Kevmac52 (1 review written)

We have used Drivalia 4 times now at Alicante Airport and have no complaints at all about the service provided. The vehicles have always been in excellent condition. We have rented vehicles in January,May,August and October and the service has always been to our satisfaction. The process of booking online is very simple… Read Full Review

Drivalia_Car_Rental's Response to Kevmac52's Review

Written on: 09/02/2015

Thanks for your regular business and for taking the time to share your views on Drivalia.

We are really pleased that like so many of our regular customers you find our service to be of a high standard.

If you have not already done so please do like Drivalia Car Rental on Facebook to stay up to date on the latest news, offers and promotions and of course we very much look forward to welcoming you on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“a great overall car hire experience”

Written on: 04/02/2015 by janrobshaw (1 review written)

great service overall.Really friendly helpful staff. Best feature by a long way is that there is no long wait at the desk to collet your car unlike most car hire companies.We have already booked to use Drivalia again for our next visit to Spain… Read Full Review

Drivalia_Car_Rental's Response to janrobshaw's Review

Written on: 09/02/2015

Thanks for taking the time to leave a review. We are really pleased that everything was up to your expected standard and that you received a great and of course swift service.

Please do follow Drivalia Car Rental on Facebook to stay up to date with the latest goings on and we very much look forward to welcoming you on your next visit to Spain.

Best wishes
The Drivalia Team

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