Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2148
95% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Drivalia Car Rental - www.drivalia.com - Ask a question now

Media Gallery for Drivalia Car Rental - www.drivalia.com

Drivalia Car Rental - www.drivalia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“IF YOU WANT TO BE TRICKED THIS IS THE COMPANY TO USE”

Written on: 05/10/2016 by McFarland1968 (1 review written)

If you refuse there insurance they find a pre existing fault about the size of a finger nail and charge you 190 euros when i arrive back he walked straght to passinger side when i refused to pay they refused to return my party including my disabled sister they took the money anyway i was forced to order a taxi i got in touch with the credit card and said the money was stolen from my account i did recieve a refund eventualy you have been warned… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/10/2016

Dear Customer,

Thank you for your comment. Although we cannot comment on specific cases here because we have no access to the information we can say that anyone who hires a car from us will know that if a client chooses not to take our optional cover they are given a comprehensive condition report of the car which details all existing belmishes and shows the location of each one.

All clients are given an explanation of the minimum threshold for chargeable damages and asked to inspect the car prior to leaving to ensure that they are satisfied with the report that they sign.

We are confident in the accuracy of these reports due to the multi-stage checking between every rental and the fact that the customer themselves has the opportunity to check the car knowing exactly what could or could not be chargeable. Clearly if there are any qieries the client is encouraged to tell a member of the team so we can verify if a damage should be noted.

If you wish to receive a personal reply please do email our customer care team and we will look at the exact circumstances for you.

Kind regards
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“very good quality-price ratio”

Written on: 01/10/2016

I have used numerous companies to rent a car and tell you the truth, never had any problems with any of companies, but still Drivalia went to top of my list after hiring a car from there. Best quality-price ratio i have experienced and I have used both big and small, expensive and cheap companies. I had ultimate package prized car. Good car, nothing extra-ordinary there. Great customer service before and after the trip. Got email answers quickly to few questions before the trip. They took… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 01/10/2016

Hola

Thank you for your feedback and for trusting us to supply your car hire in Spain.

We are pleased that everything was good for you and we do look forward to seeing you next time you are in Alicante or Palma.

Our Ultimate package does give clear and transparent pricing with no surprises or extras and it has become by far our most popular package.

We do read all customer comments and feedback and try to provide a personal reply to everyone because we believe that if you have taken the time to write it then you deserve a reply. Call us old fashioned but we believe in delivering the very best customer service from the moment of the initial enquiry through to any follow up queries or comments after the rental concludes.

We look forward to seeing you next time.
All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent”

Written on: 30/09/2016 by efRalston76 (1 review written)

Have used solmar for the last ten years but used Drivalia as solmar were fully booked. I'm so glad they were! Will definitely not be going back. Can't fault Drivalia at all… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 01/10/2016

Dear Customer,

Thank you for your feedback. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent service”

Written on: 29/09/2016 by Helenai220 (1 review written)

I have been going to Spain for the last 12 years I have had cars at the airport and it took a long time to wait for a car it used to be very hot and bothered But that's the way it is to get a car then I heard of Drival cars where you caught the bus at the bottom level to take you to the car park to pick your car up it was quick and easy to do and it got you out of the airport quick only definitely recommend them to get you hired cars they are all new cars as well their car park is only… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review. We are delighted that you had a good experience with us and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Very friendly and helpful personell.”

Written on: 28/09/2016

The reception was welcoming and very helpful. I've been recommended a less expressive way to hire the car. Everything was fine. Thanks!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review. We are delighted that you had a good experience with us and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Drive the best with Drivalia”

Written on: 27/09/2016

Been using Drivalia for quite a while now and always found they offer excellent cars, good prices and a friendly efficient service. Peace of mind that should anything go wrong, (hopefully not) that someone is just a phone call away. After arriving at the airport and being collected we can be on our way within minutes. Excellent service, thank you!One gentleman was moaning at the desk re the insurance - think everyone needs reassurance these days on that subject - is it a rip off or… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review and for hiring a car from us.

We do appreciate your custom. We don´t offer a yearly insurance but we do offer regular customers a discount on our Ultimate, all inclusive package so please do email us next time you want a quote and we will make sure you get a great deal!

Hasta pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Just fantatsic ”

Written on: 27/09/2016 by Keegan400 (1 review written)

We were so pleased with the great service. The shuttle bus took us to the depot and the car was waiting there ready. The staff were very helpful and friendly. The car was in great condition. No hidden costs, just the price you pay when you book online. We had a baby with us and the staff really helped us at all time. Would definitely recommend to anyone… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review. We are delighted that you had a good experience with us and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very good company.”

Written on: 27/09/2016 by Haydenln153 (1 review written)

Absolutely with no problems. People in office and in bus were really kind. It made my holidays much better… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Thanks for your review and for trusting us to supply your car

We are pleased all was good for you and we look forward to seeing you again.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Быстро, удобно”

Written on: 27/09/2016 by Howellwb216 (1 review written)

Мы брали в прокат Opel Corsa с Ultimate пакетом. Оформление машины заняло 5 минут. Машина новая (пробег 8000 км), без царапин, салон чистый. Оплачивал только стоимость пакета, никаких доп. платежей. Возврат машины также занял 5 минут. Из терминала в офис и обратно нас довезли на автобусе… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Thank you for your review. We are pleased that you rate us highly and we look forward to serving you again in the future.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent experience”

Written on: 26/09/2016 by Nathalie132 (1 review written)

Excellent check in process and a very good car. Rates very competitive, especially full-to-full. Will definitely use again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review. We look forward to the opportnity to serve you again when you are next in Spain.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Hiring a car with Dravilia”

Written on: 26/09/2016 by Tonuptony (1 review written)

We recently hired a car from Dravilia and we were very happy with the overall experience. Having visited Majorca on numerous occasions , we have experienced long queues at the car rental desks in the airport and decided this time we would try "off site". We were not disappointed and we were pleased with the service offered, and it was much quicker than expected. We would definitely use them again… Read Full Review

Drivalia_Car_Rental's Response to Tonuptony's Review

Written on: 29/09/2016

Thank you for your review, we are pleased you enjoyed hiring a car with us and we look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“car hire with drivalia at Alicante airport”

Written on: 26/09/2016 by gazza3535 (1 review written)

we hired a 7 seater, was supposed to be a c4 grand picasso, but got a kia clarns, but it was a nice clean car, so not too bothered, the bus picked us up at the airport reasanbly quick, but could have done with a sign at the bus stop just to reassure us that we were in the right place for the bus, very nice driver, took time to show and explain to us how to get back to their depot, once at the depot we got the car very quickly, i took out their full insurance, no hard sell with it, but after… Read Full Review

Drivalia_Car_Rental's Response to gazza3535's Review

Written on: 29/09/2016

Thank you for your lovely review. It´s great that you had a good experience with us. You are right that it is always worth being fully insured... because you never know what can happen.

Remember that if you contact us for a quote next time you are in Spain we can quote you for our all inclusive package and as a returning client you will get a loyalty discount.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“another good holiday”

Written on: 26/09/2016

I have been renting from Drivalia for some years and have had a trouble free experience.The service from staff have been very welcoming and problem free.Renting from Dravalia for some years enables all my details to be stored on record and this makes the pickup experience of a car very short and pleasurable. Again would like to thank the staff at Alicante airport for another successful trip… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Thank you for trusting us with your car hire needs and for leaving a review.

We are happy that you enjoy hiring from us and we hope that we can look forward to serving you for many years to come.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Car hire in Alicante”

Written on: 26/09/2016

My general experience was very good,the pick up was prompt & efficient. The car was reliable and suited my needs. Returning the car was easy and the shuttle service to the airport was professional. My only real criticism is the charge made for the comprehensive insurance, it amounted to what I would pay for 6 months cover in Ireland. It is probably similar to other companies but it still seems high at 260 euro for 3 weeks. Overall I would recommend Drivilia Car Hire… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Thanks for your review. We are pleased that you had a good experience with us.

It is true that the cost for full cover when you book a low cost broker deal can appear high but if you consider the cost and the low rate car hire together, overall you will find that we compete greatly compared to most worldwide destinations.

Remember that if you come again to contact us for a quote because our Ultimate package is a full and final price with no surprises and although it may be a little higher than some of the low cost deals that can be found on the internet, it is generally more economical than buying a low cost rate and then adding on any extras!

We do hope that we can look forward to seeing you again soon.
All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Good value.”

Written on: 26/09/2016 by mrowkoob (1 review written)

When you rent a car always make sure you rent directly from that company and NOT through 3rd party online sites which show a lot of different companies and rental offers. Read the small print and ALWAYS make sure you have full coverage like this instance Drivalia offers with their Utimate offer. If you follow above guidelines you won't get any surprise fees , large reservations on your card or what you experience as extra fees because the third party site did not tell you in order to ensure you… Read Full Review

Drivalia_Car_Rental's Response to mrowkoob's Review

Written on: 29/09/2016

Hola

Thank you for your review and for hiring a car from us. We are really pleased that you had a good experience with us.

It is true what you say that if you book direct with us you get a full and final price which may be a little higher than some of the low cost options but it never comes with extras, surprises or problems!

We very much look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Alicante car hire”

Written on: 26/09/2016

We were really happy with the service we had from Drivalia. We picked Drivalia as their website was very clear and everything was explained so well. The driver that picked us up at the airport was very helpful and explained the route we needed to take to return the car. Check in and out was swift and friendly. Thank you for making it a pleasant experience… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Thank you for your review. We have worked hard to develop a website that shows everything clearly with no surprises and we try hard to deliver the very best of service.

We hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“great service”

Written on: 25/09/2016 by bmybest (1 review written)

One might ask why I give the experience still five stars receiving a car with several scratches and dents, but if you have been to Majorca you will realize quite soon, that it is luck seeing a car without that. I work in the same industry for another company. I enjoyed trying another brand then our own. The service here was great and especially the girl that transferred us twice was very helpful and friendly. The pick up spot at the airport is a bit unlucky, but that is not the fault of the… Read Full Review

Drivalia_Car_Rental's Response to bmybest's Review

Written on: 29/09/2016

Thanks for your review. Its nice to hear from someone who works in the industry. We do try hard to give a very good service and its lovely to hear form clients when we get things right.

We do hope we can look forward to seeing you again.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“hired from them the last 4 years ”

Written on: 25/09/2016 by BernardFlores65 (1 review written)

So easy to hire from honestly it's hassle free we take full insurance and full to full staff are so pleasant and helpful… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review. Its great to know that you enjoy using us for your car hire and we look forward to the opportunity to serve you for many more years to come.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best car hire in Majorca”

Written on: 25/09/2016 by Daltonoz48 (1 review written)

We have used Drivalia car hire more than five times in mallorca and have always found all members of staff very friendly and helpful. After using many many car hire companies all over Spain these are the best by far. Transfer from airport takes a matter of minutes, only five minutes to collect the clean new car. I always have the full package that includes fuel, full insurance and second driver the price you see is the price you pay, no more no less. The people that moan about paying for… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/09/2016

Hola

Thank you for your review and for continuing to use us for your car hire needs.

We are delighted that everything is good for you and that our Mallorca team are taking good care of you.

Our Ultimate package is very popular because of the honesty and transparency that if offers and of course the peace of mind. Unfortunately you are right that on the rare occasions there are complaints it tends to be when people book a low cost package and then are surprised by any extras or large deposits.

We look forward to continuing to serve you.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent customer service”

Written on: 24/09/2016 by ChrisChaplin1243 (1 review written)

Although an off site company they knew my flight details so were waiting at the airport for me when I arrived. 5 minute transfer and the guy at the desk was excellent. Car was nearly new and very clean. Can't fault them. My big mistake was booking through Auto Europe. Go direct so you know what you are getting and what it will cost… Read Full Review

Drivalia_Car_Rental's Response to ChrisChaplin1243's Review

Written on: 29/09/2016

Hola

Thank you for your review. We are pleased that you enjoyed using Drivalia. You are right that if you book direct with our Ultimate package the price is a final price with no excess, no deposit, full to full fuel policy, free second driver and no surprises.

We look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
overview