Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
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98% of users recommend this
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★★★★★

“Fantastic Service & Quality of Cars”

Written on: 13/04/2015 by tcHull220 (1 review written)

Transfer to car rental arrived within minutes of arriving at the bus stop. Easy to find as displayed on car rental information sheet. Staff extremely friendly & helpful. The car itself was immaculate & great to drive. Would definitely recommend this car rental company & would use it again on my next trip !… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/04/2015

Thank you for leaving a review. We are delighted that everything was good for you and that you found the staff and car as we always strive to be.

I hope that we can look forward to serving you on your next visit to Spain and in the meantime please do like Drivalia Car Rental on Facebook - that way you will know about all the latest news before anyone else!

All the best
The Drivalia Team

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★★★★★

“Amazing Service”

Written on: 13/04/2015 by BlueDean (1 review written)

This is the second time I have used Drivalia at Alicante Airport and being collected from the airport and taken to their site a few minutes outside of the airport is great when you have a family, because it saves time queuing to be served at the car hire desks in the airport. This is definitely a faster more civilized system of car hire! My son left his bag containing medical equipment on the shuttle bus and the Drivalia Team were really cool about getting it back to us; which meant a stressful… Read Full Review

Drivalia_Car_Rental's Response to BlueDean's Review

Written on: 15/04/2015

Thank you for taking the time to leave a review about the service that you received and of course thank you for recently hiring a car from Drivalia.

We are delighted that you were pleased with the service that you received. We certainly do try our best!

We hope that we can look forward to serving you again on your next visit to Spain and in the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news... and competitions to win a car hire which are coming soon!

See you next time!
The Drivalia Team

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★★★★★

“Best service, very freindly staff, better than best.”

Written on: 13/04/2015 by zinni1608 (1 review written)

never befor we have met such a friendly and helping staff before. The car was brand new and we were well cared. Very good information and evrything was better than best… Read Full Review

Drivalia_Car_Rental's Response to zinni1608's Review

Written on: 15/04/2015

Thank you for leaving a review. It´s great to know that our staff served you well and that you were happy with the car and service that you received.

If you have not already done so please do like us on Facebook where you can stay up to date on all of the latest news and offers.

Kind regards
The Drivalia Team

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★★★★★

“great service”

Written on: 13/04/2015 by ErikJan (1 review written)

Normally we book a rental car at the Airport. This was the first time we booked a rental car at some distance of the airport. The shuttle service was perfect and in less than 10 minutes we arrived at Drivalia. Unfortunately the insurance of the car we booked was not all risk, thus we upgraded. Within 20 minutes we drove off with a brand new Opel Corsa. The return of the car was even easier. We really appreciate the good service. Thank you very much… Read Full Review

Drivalia_Car_Rental's Response to ErikJan's Review

Written on: 15/04/2015

Hola!

Thank you for taking the time to leave a review. We are delighted that everything was good for you and that you found our service smooth and fast.

We do hope that we can continue to serve you on your future visits to Spain. In the meantime please do like Drivalia Car Rental on Facebook in order to stay up to date with the latest news, offers and competitions.

Hasta pronto!
The Drivalia Team

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★★★★★

“Nice Car!”

Written on: 13/04/2015

Nice car with no problems. Good choice for further rentals. ;+)… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/04/2015

Dear Customer,

Thank you for leaving a review. We are pleased that everything was satisfactory for you. Please do like Drivalia Car Rental on Facebook in order to stay up to date with the latest news!

See you soon and thanks for your custom!
The Drivalia Team

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★★★★★

“A very pleasant experience fab car staff very...”

Written on: 12/04/2015 by Terryomahony (1 review written)

A very pleasant experience fab car staff very efficient have booked again for june… Read Full Review

Drivalia_Car_Rental's Response to Terryomahony's Review

Written on: 12/04/2015

Thank you for your comment. We are delighted that everything was good for you and that we will be seeing you again in June!

If you have not already done so please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, offers and promotions.

See you soon
All the best
The Drivalia Team

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★★★★★

“Easy quick and efficient ”

Written on: 12/04/2015 by rlHiggins235 (1 review written)

The service we received was excellent from the pick up at the airport, even though they could not fit our whole party on one shuttle bus myself and my husband went on the first one and while on route the driver got a message to say the rest of our party had been picked up and arrived at the depot by the time we had gone through the paperwork to collect the car. We received a free upgrade as they did not have the car we ordered which worked out better for our party of 5. The staff at collection… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/04/2015

Thank you for your kind review. It´s lovely to know that everything was good for you and that you were pleased with the service that you received.

Efficient service, honest pricing and overall value for money are the things that we pride ourselves on and we hope that we can look forward to welcoming you again on your next visit to Spain.

If you have not already done so please do like "Drivalia Car Rental" on facebook and then you will be amongst the first to know about our latest offers, news, promotions and competitions!

Hasta pronto!
The Drivalia Team

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★★★★★

“Easy”

Written on: 11/04/2015 by LorenzoSteele (1 review written)

Priced right,easy process,helpful staff… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/04/2015

Thank´s for the review. We are pleased that you were happy with our service.

We hope that we can serve you again on your next visit to Spain and in the meantime please do like us on Facebook (Drivalia Car Rental) to stay up to date with the latest news, promotions and offers.

All the best
The Drivalia Team

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★★★★★

“Great Value, great Service ”

Written on: 10/04/2015 by twiggyhutt (1 review written)

I found Drivalia very helpful, it was easy and hassle free when collecting my vehicle. I also found that they had the best prices. I would recommend Drivalia to a friend. Thank you for the easy Experience, I hired a 9 seater minivan and found that Drivalia was the cheapest and best service, I will be using Drivalia again on my next trip to Spain, I found the staff very helpful and the checkin process was very quick. … Read Full Review

Drivalia_Car_Rental's Response to twiggyhutt's Review

Written on: 11/04/2015

Thank you for taking the time to provide your feedback. We are delighted that everything was good for you and that your experience with us was positive.

We very much look forward to serving you again and in the meantime if you have not done so already please like "Drivalia Car Rental" on Facebook to stay up to date and join the community.

All the best
The Drivalia Team

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★★★★★

“Excellent service! ”

Written on: 10/04/2015 by PhilippaSpencer1 (1 review written)

We always feel valued. Staff and service are always first class! Collection and delivery are prompt , cars are clean , reliable and well presented. A genuine , well run company and we have never been let down!… Read Full Review

Drivalia_Car_Rental's Response to PhilippaSpencer1's Review

Written on: 11/04/2015

Thank you for taking the time to write your feedback.

We are delighted that you are pleased with the service that we deliver and that we continue to live up to your expectations.

We of course look forward to serving you again and in the meantime we would love it if you like "Drivalia Car Rental" on Facebook!

Hasta la próxima
The Drivalia Team

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★★★★★

“Best car hire experience ever!!”

Written on: 09/04/2015 by IreneBaldwin (1 review written)

We hired a car from Drivalia Easter week in Spain. I cannot fault their service, it was the easiest, fastest least stressful car hire I have ever done. I nearly didn't book as the thought of being off site & catching a shuttle seemed like a hassle, it wasn't. So please don't let that put you off as I was shuttled & gone in my car whilst my friends were still in the airport an hour later waiting for their car and being ripped off by their well known car hire company. The team at Drivalia were… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/04/2015

Thank you for leaving your feedback. It´s always nice when clients give their feedback and we do appreciate it.

We do work hard to make the process with Drivalia as fast and stress-free as possible and our rapid shuttle and collection service is especially popular at busy times when you can avoid the often lengthy queues in the terminal.

We really hope that we can look forward to the pleasure of your custom again and that you and your family and friends will entrust us with your future car hire needs in Spain.

If you have not already done so please like "Drivalia Car Rental" on Facebook and join our community (you could even win your next car hire with our forthcoming promotions).

Gracias y saludos
The Drivalia Team

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★★★★★

“Good service, friendly Crew”

Written on: 09/04/2015 by JamarcusFisher (1 review written)

Everything was perfect. I would recommand Drivalia anyone. Especially the staff was very very friendly!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/04/2015

Thank you for your review. We are delighted that everything was good for you.

We are a very customer focused company and as well as treating our customers well we treat our staff well and this always pays dividends in the service that they deliver.

Please do like "Drivalia Car Rental" on Facebook and you will be completely up to date with all the latest news.

See you soon!
Un Saludo
The Drivalia Team

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★★★★★

“first class service”

Written on: 07/04/2015 by 96Hay (1 review written)

Everything was first class we would recommend your company and we would diffinately use your service again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/04/2015

Thank you for your comments. We are delighted that you are pleased with the service you have received.

If you have not already done so please like "Drivalia Car Rental" on Facebook and you will be amongst the first to hear about our latest news and compeitions.

We hope to serve you again soon!
Saludos
The Drivalia Team

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★★★★★

“Car hire at alicante airport”

Written on: 07/04/2015 by Kenzie212 (1 review written)

Drivalia are a bit more expensive than the cheapest through Do You Spain but well worth it. Being off airport is better because you don't have the queues that you get on airport. All in I wouldn't hesitate to recommend Drivalia… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/04/2015

Thank you for taking the time to leave a review. We are delighted that you are pleased with the sevice that you received.

You are right that we are not always the "cheapest" but we do strive to be the best. We maintain a new modern fleet of cars, we employ experienced multi-lingual staff and we base our business on delivering a world class service with our attention focused on customer delight.

We are particularly proud of the level of transparency that we provide and this has been particularly welcomed by clients since the launch of our new Ultimate tarif which really is a "the price you see is the price you pay" tarif with no excess, no deposit and no fuel charges.

If you have not already done so please do like "Drivalia Car Rental" on Facebook and you can stay up to date with the latest offers, promotions and competitions.

We look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★☆

“Quicker than on-site”

Written on: 04/04/2015

Have used Drivalia twice at Alicante airport and had positive experience. We have tried many of the other rental firms with varying results. Transfer pick up by shuttle works well both ways and really is at least as quick as using car rental in the terminal. Usually a couple of staff on desks so quick get away. Staff all speak English. Cars are in good condition and we saw a row of new stock which arrived at the beginning of April 2015. We always decline additional insurance as we have our own… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/04/2015

Thank you for your review. We are delighted that you are pleased with the service that you receive when you visit us.

Our own cover is not compulsory although we advise it as many "excess" policies do have exclusions but if clients want to decline our coverage this is of course their perogative. Like all companies we require a security deposit in the case that client either choose no extra cover or have their own as any damages do have to be paid here and we naturally have to ensure we have a means of making those charges should it be required.

Our new Ultimate rate offers a great all inclusive package with our own cover at a reduced price, full to full fuel policy and other extras which is well worth checking out.

When clients return their cars we always ensure that the client is made aware of any damages prior to departure. We are always happy to stamp your contract to confirm safe receipt of the car if you wish, just ask.

We would like to thank you again for trusting us as your chosen car hire provider in Spain and look forward to seeing you again soon!

All the best
The Drivalia Team

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Mb13's Comment

Written on: 08/04/2015

This reply from Drivalia does not address the point I was making about their refusal to accept a pre-loaded currency credit card. I accept that the deposit against damage needs to be made using a normal credit card to ensure clients who have genuinely caused damage pay the excess. However, I asked to separately use my pre-loaded currency credit card to pay for the car rental cost and the tank of petrol that is charged on pick-up. This was refused although such cards present no risk whatsoever to the retailer and are accepted everywhere across Spain. Drivalia just insists on one credit card for everything.

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Drivalia_Car_Rental's Comment

Written on: 11/04/2015

The credit card used for the deposit does have to be the same card as used to pay any balance on the invoice. This is so that any charges made against your deposit in the event of damages relate to the contract payment method.

We do make it very clear in our conditions that payment must be by credit card in the main drivers name and that debit cards are not accepted unless the client takes our own insurance.

All the best
The Drivalia Team

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★★★★★

“Drivalia, great car hire experience”

Written on: 04/04/2015 by AraceliBanks424 (1 review written)

First time I placed my business with this company, on arrival at the desk the car I was offered was not a model I enjoy driving and having asked if there was an alternative available, they provided an up grade model. They even allowed me to keep the up grade for the following one month hire period, not many other companies would offer that service I suspect. Drivalia will certainly be my preferred supplier in future, the transfer bus driver, the desk staff are really pleasant and helpful… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/04/2015

Hola!

Thank you for leaving a lovely review. It´s great that everything was to a high standard and that we served you as you had expected.

We do always try to accomodate the needs of clients and if we have a choice of cars available we will always offer this. We are pleased that the car you hired was to a high standard for you.

Please do like Drivalia Car Rental on Facebook to stay up to date with the latest offers, news and promotions.

We look foward to serving you again soon.

All the best
The Drivalia Team

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★★★★☆

“problems get sorted”

Written on: 03/04/2015 by carhiresunnyspain (1 review written)

Car is same type as most hirers But Prices is good when linked with economy car hire. most important I had a delay in returning the car, due to Ryanair resheduling the flight and they dealt with the delay and return of the car very professional, and without cost things like that make the difference… Read Full Review

Drivalia_Car_Rental's Response to carhiresunnyspain's Review

Written on: 05/04/2015

Thank you for your nice review. We do pay close attention to flights and always aim to work with delays and other anomilies in order to offer a truly efficient service.

Please do like Drivalia Car Rental on Facebook in order to stay up to date with the latest news, offers and promotions! We look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★★

“great company ”

Written on: 03/04/2015 by pjSchroeder162 (1 review written)

Another good experience with this company.... friendly prompt service at the airport shuttle collection point desk staff friendly and efficient perfect unmarked car will always,use this company… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/04/2015

Buenos dias!

Thanks for the review! It´s great that everything was as you expected and that we delivered the service you expected. It sounds like you have used us more than once by your message and we do hope that we can look forward to you continuing to entrust us with your car hire needs whenever you are in Alicante or Palma.

In the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, promotions and offers.

Saludos!
The Drivalia Team

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★★★★★

“Great company”

Written on: 03/04/2015 by philbs (2 reviews written)

I WOULD RECOMMEND THIS COMPANY TO ANYBODY always very helpful and polite… Read Full Review

Drivalia_Car_Rental's Response to philbs's Review

Written on: 05/04/2015

Hello from Spain

Thanks for the comment and recommendation. We very much hope that we can look forward to serving you again soon and in the meantime please do like Drivalia Car Rental on Facebook to stay up to date with the latest news, offers and promotions.

All the best
The Drivalia Team

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★★★★☆

“A pre-Easter break in the sun. 2015 using Drivalia”

Written on: 02/04/2015 by Pointer.two (1 review written)

The first time I have hired from Drivalia, a web booking through rentalcars Most Rental companies hold a card/cash deposit on a comprehensive insurance policy under which which the customer is liable to pay an excess of up to €1200 for any damage. rentalcars.com, at the time of booking offer a £35 insurance deal to reduce this risk with a Damage Excess Refund policy, to about £250. However rentalcars.com had not discussed such insurance details with Drivalia and on collection we were… Read Full Review

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