Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
1340
98% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Drivalia Car Rental - www.drivalia.com - Ask a question now

Media Gallery for Drivalia Car Rental - www.drivalia.com

Drivalia Car Rental - www.drivalia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Overall Good Experience”

Written on: 25/03/2015

My husband and I have just returned from Spain and rented a car from Drivalia at Alicante airport. This is our first experience of car hire in Spain and it has been a good one. We were met promptly at the airport by the shuttle and our driver was very pleasant and friendly. We were a little apprehensive as we had read a lot of negative reviews regarding car hire in Spain but researched a little and chose Drivalia. The car was clean and in good order and we had no problems. Our return was… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/03/2015

Thank you for leaving a lovely review for us. We are delighted that your car hire experience was a great one for you.

Sadly, as you say the car hire industry in Spain is tainted by a bad reputation mostly because of a combination of customer demand for low prices which results in hidden costs with many suppliers and of course the fact that many companies are out to get as much as they can from tourists.

We have always based our business on honesty, transparency and attention to customer satisfaction and whilst we may not be the cheapest we have thrived on the fact that we have built a reputation that people trust.

This was recently taken one step further with the introduction of our new Ultimate tarif which offers a complete all inclusive "what you see is what you pay" price with no extras for insurance or compulsory fuel purchase etc. Since it´s launch we have been inundated with customers old and new who are again delighted with our transparency.

We hope that we can be of service to you again when you next return to Spain and in the meantime if you have not done so already please do like Drivalia Car Rental on facebook to stay up to date with all of the latest news.

We look forward to seeing you soon!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Would definitely recommend!”

Written on: 24/03/2015

The staff were extremely helpful. When I had to cancel an online booking due to illness, credit was given on my next booking. The whole service was efficient from the prior instructions, to the pick up and drop off. Many thanks!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/03/2015

Hola!

Thank you for taking the time to provide feedback following on from your recent car hire. We are delighted that everything was to your satisfaction.

We hope that we can look forward to welcoming you again on your next visit to Spain. In the meantime please do like "Drivalia Car Rental" on Facebook and you will be amongst the first to know about the latest news, offers and promotions!

Saludos
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Simple, efficient and friendly service”

Written on: 24/03/2015 by Sunnyclimes (1 review written)

My experience relates to my car rental at Alicante airport. Immediately outside the terminal building I was met by the collection bus (no waiting for the bus) and driven for 5 minutes to the car compound. The driver was dressed smartly, friendly and helpful with my bags. As he drove to the compound he gave clear directions on how to return to the compound when I returned the car at the end of the rental period. At the compound, the paperwork formalities were completed quickly by a very… Read Full Review

Drivalia_Car_Rental's Response to Sunnyclimes's Review

Written on: 24/03/2015

Hi and thank you for leaving your feedback!

It sounds like you had a great time with Drivalia which is excellent and just as we strive to deliver. Our view is that everything from the short shuttle journey to the return of your car are all important parts of your car hire experience and we are proud not only of our company systems and procedures but also our team who all work really hard to deliver this level of care.

I hope that we will see you again on your next visit to Spain and in the meantime please do follow Drivalia Car Rental on facebook to stay up to date with all the latest news, offers and promotions!

Thanks again and see you soon!

Saludos
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very efficient”

Written on: 23/03/2015 by RusDove (1 review written)

This was the first time I had used Drivalia. The terms were very transparent, I like to know what the total cost will be when I hire a car. I rented full to full and paid for the extra insurance when I booked the car so I was not hit with any "hidden Extras". The vehicle was clean and in good condition. My wife is disabled and the shuttle bus driver helped me with her wheelchair and the cases. When I returned the vehicle it was quick and simple process before being shuttled back to the… Read Full Review

Drivalia_Car_Rental's Response to RusDove's Review

Written on: 24/03/2015

Hello and thank you for taking the time to leave a review.

It´s great to hear that your holiday started on the right note and that everything with your car hire was good. You made the right choice by taking everything online and if you book through our own website now we offer a new Ultimate package which includes the FULL FULL rate, full coverage and various other extras all at a fair and realistic rate.

We hope that we will see you again soon and in the meantime please do like us on facebook - Drivalia Car Rental in order to stay up to date with all the latest goings on!

See you next time!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Drivalia. Great service, good car and English spoken”

Written on: 22/03/2015 by BYSB (1 review written)

We visited this area of Spain for the second time. This time relatives advised us to try car rental Drivalia. This appeared to be a good choice. People were very friendly. Procedures were correct. Our plane was late at sunday night. Nevertheless they ware waiting for us at the airport as promissed. They checked the flight themselves, and communicated actively with us about an error I made in the reservation process. The car was in perfect condition. People were friendly. Service excellent as… Read Full Review

Drivalia_Car_Rental's Response to BYSB's Review

Written on: 24/03/2015

Thank you for giving us a try! We are really pleased that everything was up to your expectations. Thank´s also for taking the time to share your experience.

We do try to stand out from the croud with the service that we deliver right through from verifying booking details to the moment you return your car and its nice to know that our systems that are in place worked when the error was made with your flight.

When it comes to cars in the group we have to balance economy of fuel consumption with great cars and as you can imagine many people want a car that is not thirsty on fuel. Nevertheless we have a broad range of cars and so you are always welcome to email us for advice when you make your booking and we will be happy to advise you on the best one for your needs.

We hope to serve you again soon. In the meantime please do like "Drivalia Car Rental" on Facebook and you will be the first to know about our latest offers, news, competitions and promotions.

See you soon!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent service, completely reliable”

Written on: 22/03/2015 by bfSharpe460 (1 review written)

Have used this company for car hire in Alicante many times and unlike so many other car hire companies, this one has always been completely reliable, trustworthy, provided excellent helpful service at reasonable prices. I will continue using this company for the future!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/03/2015

Dear Customer,

Thank you for your regular custom and of course for taking the time to leave a review. We really appreciate both!

It´s great to know that you are satisfied with the service that we deliver and we very much look forward to continuing to take care of your car hire needs on your visits to Spain.

If you have not already done so please do like "Drivalia Car Rental" of Facebook to stay up to date with the latest news, offers and promotions.

Saludos!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Fuel Fair policy is not quite fair”

Written on: 22/03/2015 by dronfx (6 reviews written)

Basic option for 120 eur for 7 days with "full to empty" fuel policy (compulsory fuel tank purchase). Basic+ for 160 eur for 7 days with "Fair fuel policy"(pick up full return full). THE ONLY DIFFERENCE BETWEEN BASIC AND BASIC+ IS FUEL POLICY. So their "Fair" fuel policy cost 40 eur extra - that is NOT QUITE FAIR… Read Full Review

Drivalia_Car_Rental's Response to dronfx's Review

Written on: 24/03/2015

Firstly thanks for leaving a review. I am pleased that you have highlighted this in order for us to offer clarification.

We offer three packages - Basic, Basic Plus and Ultimate.

You are right that the difference between Basic and Basic Plus is the fuel policy. With our Basic package we strive to offer the lowest possible car hire price and for this reason we work on a FULL EMPTY basis with a comulsory purchase of a tank of fuel. Because we are supplying a tank of fuel we are able to offer the biggest discount on the car rental which is why this tarif works out cheaper than the Basic Plus.

If a client wishes to have the fairest fuel policy then the Basic Plus (or Ultimate) offer FULL FULL so the client takes and returns the car full and does not pay us anything for the fuel. Naturally the discount applied to Basic based on you paying for a tank of fuel cannot apply to the Basic Plus because you are not paying for any fuel.

Nevertheless the Basic Plus package works out great value for money, especially for clients who are likely to drive very little. Many of our clients simply drive to their house and back and therefore use perhaps a few euros of fuel only. For these clients it is obviously economically sensible to opt for Basic Plus or Ultimate and pay a little more for the car and then just top up at petrol station prices before they return the car.

Our Ultimate package is new and includes our full insurance at a discounted rate compared with buying it seperately. It also has other benefits which are detailed online.

The main principle of Drivalia is to offer clear and transparent options for our clients and we are very proud of our new range of packages that deliver exactly what we say on their website with all costs, included and excluded items clearly identified.

We hope this clarifies how our pricing structure works and why the most basic of packages is cheaper.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“top”

Written on: 21/03/2015 by Rogers350 (1 review written)

I am now a very satisfied costumer from Drivalia for a few years. Go on like this!!! … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2015

Thank´s for the feedback!

We are driven by offering quality service, cars and an all round great value package and it´s certainly how we intend to go on!

Thank you for your continued custom, we of course look forward to your next visit. In the meantime please do check out our Facebook page (Drivalia Car Rental) and don´t forget to click "like" to be amongst the first to know all about our latest offers, news, promotions and competitions which will be coming this year.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Would use This Company Again”

Written on: 19/03/2015 by Jaime230 (1 review written)

A very positive experience with this company and the staff were very helpfull and the vehicles where in Excellent condition. I would certainly recommend this company… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/03/2015

Thank you for taking the time to leave your feedback and of course for using us for your recent car hire in Spain. We are really pleased that everything was up to your expectations and that you had a positive rental experience.

Please do follow us on Facebook to learn about all the latest things happening and be amongst the first to know about the latest offers, promotions and competitions!

We hope that we can look forward to serving you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Enjoyable Experience”

Written on: 19/03/2015 by Barney332 (1 review written)

I hired a Fiat Panda for 24 days from Alicante Airport, the cost of the car was very reasonable. The cost of the extra insurance was more than the car rental, I suppose this applies to any rental firm, so it's up to the individual whether they choose the extra insurance or not. I chose the fuel option "pick up full and return full" which suited me best. While I had the car I put a search on the internet to find the nearest petrol station to Alicante airport, someone has even posted a Youtube… Read Full Review

Drivalia_Car_Rental's Response to Barney332's Review

Written on: 22/03/2015

Hola!

Thanks for renting a car from Drivalia and taking the time to leave a review. We are delighted that you had an enjoyable experience with us.

Full insurance for car hire has indeed increased in price at all car hire companies in Spain but at the same time car hire prices have dropped considerably over recent years and so the two parts combined still add up to overall great value (at least that´s the way we try to keep it at Drivalia!). It is always best to take your full cover directly from the car hire company as you did because this is the easiest way to ensure complete peace of mind knowing that everything is covered.

We are proud to offer the FULL FULL fuel tarif also which you used and this can often work our much more economical for clients, particularly when they won´t be using a full tank of petrol/diesel.

Please do like "Drivalia Car Rental" on Facebook in order to stay up to date with all the latest news, offers and promotions and we hope that we can welcome you again on yoru next visit to Spain.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent service and easy to use!”

Written on: 19/03/2015 by sunshines03 (1 review written)

The overall process was simple and easy for someone travelling with a young child. I missed all the queues for the car rental at the airport itself which was a relief and collected my car within 20 minutes of landing. The car was exactly as I asked for with no hidden costs. I would definitely recommend using Drivalia as the staff spoke very good English and were very helpful… Read Full Review

Drivalia_Car_Rental's Response to sunshines03's Review

Written on: 21/03/2015

Thank you for leaving a review, we are really pleased that everything was to a great standard for you.

Our goal is to always serve clients quickly and with the minimal of fuss but with the highest level of service and of course always in your native language. We are really pleased that everything was as you would expect and that you are happy!

If you come to Spain again we do hope that you will choose Drivalia again! In the meantime please do like us on Facebook to stay up to date with eveything that is happening here and all the latest offers!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service”

Written on: 18/03/2015 by Brylee1953 (1 review written)

This is the first time we have used drivalia and we're very impressed by the people and the service. The car was practically brand new and we liked the fact that you picked it up with a full tank and just returned it with a full tank. We would definitely use them again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/03/2015

Hi and thank you for hiring a car from us. Thanks also for taking the time to leave us such nice feedback.

Fuel policies are something that does set us apart from some of the other companies because we offer both options, to take the car full and return empty or, as in your case take and return full. This means that we can offer the best solution for every client.

We hope that we can look forward to serving you again on your next visit to Spain!

Kind regards
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent rental experience ”

Written on: 16/03/2015 by suzannew326 (1 review written)

It was the first time that I had rented a car abroad and using Drivalia made this experience pleasurable. Quick transfer from the airport, smooth quick check in and the car was in excellent condition. Due to taking out additional cover no credit card details were needed. Handing the car back was quick a member of staff checked over the car and petrol and the rental was complete and a shuttle bus was waiting to take us back to the airport literally 3mins drive away. Great first time experience… Read Full Review

Drivalia_Car_Rental's Response to suzannew326's Review

Written on: 21/03/2015

Hi and thank you for leaving such nice feedback following on from your car hire experience with us. Car hire in Spain, especially for someone who has not done it before can be a minefield but we pride ourselves on the service that we deliver and we are really pleased that you had a nice experience.

We hope that this first experience of hiring a car in Spain is the first of many and that we can look forward to welcoming you again. Why not like us on Facebook and you could even win your next car hire!

All the best
Steve
Drivalia Car Rental

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Spotless collect, drive an return.”

Written on: 16/03/2015 by KamariDonovan252 (1 review written)

The pickup on the airport is good. De process of collecting the car is efficient and friendly. All was conform the reservation. We had a nice, clean, rather new Fiat 500L. No problems during the hiring period. On return the inspection was quick. And in no time we were on the shuttle to the departures. We are very satified with Drivalia… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/03/2015

Buenos dias!

Thank you for leaving a positive review. We are of course delighted that we lived up to your expectations. New, quality cars and a professional, honest and efficient service are our most important aims and it´s always nice to know that we have delivered!

We hope that we can serve you again soon and in the meantime please do check out our Facebook page, if you like us you will be the first to know about our new competitions including "win a car hire" coming soon!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Recent trip to Majorca”

Written on: 16/03/2015 by ADW66 (1 review written)

I have to say that Drivalia made everything really easy when we used them recently to rent a car in Majorca. The office is close to the airport and conveniently close to a petrol station for your refill. Everyone was really friendly and it was a pleasure to deal with them. I would not hesitate to use them again… Read Full Review

Drivalia_Car_Rental's Response to ADW66's Review

Written on: 21/03/2015

Thanks for leaving a review. We are really pleased that everything was up to your expectations at our Palma office and that you had a great experience with us.

If you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with all the latest news, offers and promotions.

We look forward to serving you again soon.

Saludos
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“good, no problems”

Written on: 15/03/2015 by mmmscook1 (1 review written)

overall no problems. minibus a bit late but otherwise fine. vehicle ready and clean. questioned about additional insurance but no hard sell. staff all pleasant and helpful… Read Full Review

Drivalia_Car_Rental's Response to mmmscook1's Review

Written on: 21/03/2015

Hi and thank you for leaving a review.

We are delighted that everything was good for you. We are sorry if you had a delay waiting for the shuttle service. We always try to be waiting for the client rather than the other way round and although we achieve this 99% of the time there can be occasions when we have to wait for a client in the office but I can assure you that this is rare!

We do look forward to seeing you again.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“You know what you are hiring”

Written on: 15/03/2015 by nannybeano (1 review written)

precise information and all documents clearly written including existing scrapes and dinks. The staff member remembered us and was pleased we had returned as a customer. He offered the insurance but accepted that we were happy to stay with our insurer Lovely little hire car, brilliant value for money We were greeted on return and asked if we had had a nice holiday. The car was checked over immediately so we knew there were no problems before our shuttle to the airport We really appreciate the… Read Full Review

Drivalia_Car_Rental's Response to nannybeano's Review

Written on: 15/03/2015

Thank you for hiring a car from us and of course for taking the time to leave a review.

We are really happy that you were satisfied with the service you received. Whether clients are new or returning we always aim to greet them with a warm welcome and offer a pleasurable experience and our mission is to not only serve our clients but to get to know them and ensure that we build relationships based on great service, trust and honesty.

We do look forward to serving you again and of course as we always say, if you have not already done so please like "Drivalia Car Rental" on Facebook so that you can stay up to date with all the latest news and... coming soon... some exciting competitions!

See you soon!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“First class service.”

Written on: 15/03/2015 by Kenyon114 (1 review written)

It was the first time I had used this company. The pick up service from the airport to the vehicle collection point was first class with a friendly efficient driver. The staff at the service desk were very helpful and experienced. The vehicle was first class, clean and energy efficient. I was pleased it indicated the two small defects on the collection form. Staff were able to give instructions of required destination. On returning the vehicle staff were again helpful. Transfer back to the… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/03/2015

Greetings from Spain!

Thank you for taking the time to leave such a positive review of the service you received. We do take a pride in the level of honesty and transparency we deliver including, as you mentioned, ensuring that cars are carefully checked so any minor damages are shown on your contract - thus ensuring that you don´t end up responsible for existing minor damages.

Our team are dedicated to the service they deliver and it is great to hear that this was demonstrated in the way that you were treated. We hope very much that we can look forward to welcoming you again on your next visit to Spain and in the meantime if you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest offers, promotions and competitions.

Hasta la proxima!
The Drivala Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Drivalia alicanti experience”

Written on: 15/03/2015 by Vogelnk1993 (1 review written)

When I booked my rental car with drivalia I booked it only based on price and the customer star ratings.I did not have any idea that their operation necessitated catching a shuttle bus to collect my car.When I realised this I confess to being not too happy.I not very sure exactly were to catch the shuttle,it was quite a long walk and really not what I wanted at that stage of my journey.There were not buses or any persons in the designated area.after about 15 minutes another rental companies bus… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/03/2015

Hola!

Thank you for taking the time to leave a review. We are delighted that you were pleased with the service you received.

If you were slightly confused where to go to collect your car then I apologise but can only assume you booked through a third party agency as we relay the information very clearly to direct clients. Having said this most agencies do make it very clear so please let us know by email if you were not told clearly and we will contact the agency taht you booked through.

We operate on the outskirts of the airport grounds as you now know but chose to work this way in order to offer a very efficient service and in general our bus service is waiting for all clients or there within just a few minutes. At busy times we operate two busses the short (3 minute) journey to our office and our goal which we do generally achieve is to ensure that clients are on the road faster and smoother than waiting for some of the on-site companies.

We do require a flight number when you book so that we are able to monitor your flight and on rare occasions agencies don´t provide us with this information which I am guessing may have happened to cause you to be waiting 15 minutes which is far longer than the service we deliver in 99.9% of cases.

Once you got to us however we are delighted that everything was to your expectations and that you were happy with the service and we do hope that we can look forward to welcoming you again on your next visit to Spain.

Thank you again, and with kind regards
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“good service would use again”

Written on: 14/03/2015 by grangefarm (1 review written)

Was a very easy car hire experience courteous shuttle bus driver really nice reception staff and nice car thank you very much would not hesitate to recommend drivalia… Read Full Review

Drivalia_Car_Rental's Response to grangefarm's Review

Written on: 14/03/2015

Buenos dias!

Thank you for using Drivalia and for leaving a review. We are pleased that everything was up to your expectations and that you found our staff friendly.

We hope to serve you again next time you are in Alicante or Palma and please do like us on Facebook to stay up to date with everything that´s going on!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
overview