Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
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★★★★★

“Great service with clear pricing”

Written on: 01/07/2015

No need to be annoyed by rip off insurance or excesses nor overpriced fuel. With Drivalia's very reasonable inclusive rates you know where you stand as to the cost and the overall service was very good too. Book direct, no need to use a broker… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Hola from Spain

We really appreciate you taking the time to leave a review and of course appreciate your custom.

In an ever increasingly more competative market here in Spain we have thrived by building our businesson honesty and transparency and our "Ultimate" package does exactly this - the price you see is all you pay with no extras for insurance, fuel, additional driver and so on. We are pleased that you found this to be the best option for you and we hope that we can look forward to serving you again on your next trip to Spain.

If you have not already done so please do like us on Facebook to stay completely up to date with the latest news, offers and promotions!

See you soon!
The Drivalia Team

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★★★★★

“Friendly and efficient”

Written on: 01/07/2015 by CedricZiegler (1 review written)

We used Drivalia for the first time last year and were happy enough to use the service again. As before they were extremely friendly and efficient, it is easy to use and although off airport, the transfer is quick and there is very little waiting time to collect the car. We will use this company again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thanks for your review. We are delighted that everything was good for you and we look forward to the opportunity to serve you again.

If you have not already done so please do like us on Facebook in order to stay completely up to date with the latest news.

We look forward to seeing you again soon.

See you soon!
The Drivalia team

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★★★★★

“All over great service”

Written on: 30/06/2015

Real friendly and helpful employees at all parts of the car rental service. Really nice, clean and good in shape cars. We were overwhelmed when we noticed that our car was almost new and had navigation included. We would like to thank drivalia car rental for the great service and car… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thank you for your lovely review! Overwhelming is all part of the service! In seriousness though we are very proud of our staff who do a great job and of course our fleet of cars which remains amongst the newest in the area.

We are delighted that everything was good for you and do look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Drivalia, an excellent company for Spanish Carhire.”

Written on: 30/06/2015 by Liz61 (2 reviews written)

I would highly recommend Drivalia for your car hire when travelling to Spain - my experience renting from them is exceptional, never once had I any problems, having had different sized cars over the last years from them, I always feel I have just picked up my New Car. I love the speed at which you get your car, the friendliness of the driver and tha staff at the office, you feel so welcome. The cars are relatively new and spotless and drive so smoothly. Feel the same about attention… Read Full Review

Drivalia_Car_Rental's Response to Liz61's Review

Written on: 05/07/2015

Buenos dias!

Thank you for taking the time to write a review. We are so lucky that, like you, most of our clients continue to book with us year on year which shows us that our efforts to deliver the best levels of service are paying off!

If you have not already done so please do like Drivalia Car Rental on Facebook and this way you will be amongst the first to know about our latest news, offers and promotions!

We look forward to seeing you again next time!
All the best
The Drivalia Team

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★★★★★

“I'm a happy client of Drivalia for a third time”

Written on: 30/06/2015 by Like2read (1 review written)

My family and I every summer for the last 3 year spend our vacacions in Alicante area. And all the times I used Drivalia to rent a car. I have no troubles with them yet. Though I have to say, that I've never damaged the rented car :). All cars I have rented were new and clean, the personal was always frendly and helpful. In my opinion Drivalia is the best choice, when you're looking for the good quality for the reasonoble price. Anyway, I like them… Read Full Review

Drivalia_Car_Rental's Response to Like2read's Review

Written on: 05/07/2015

Hola!

Thank you for your review. It´s always lovely when clients make the time to provide their feedback about our service but especially nice when it is a returning customer as this tells us that we are continuing to deliver the service we set out to achieve.

We really appreciate your regular business and look forward to seeing you on your next trip to the area. In the meantime please do like us on Facebook to stay up to date with the latest offers, competitions and promotions.

See you next year!
The Drivalia Team

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★★★★★

“simple and efficient ”

Written on: 30/06/2015 by KareemMiller123 (1 review written)

Excellent service ftom start to finish.easy from booking on internet through to collecting the car. Friendly staff made the experience very pleasant and was pleasantly surprised how quickly all the paperwork was completed. The car was excellent - very clean. On return the process was efficiently dealt with in a matter of a couple of minutes. i would like to say thanlyou to the staff as theynall spoke excellent english… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/07/2015

Thank you for taking the time to leave a review. We are delighted that everything was to your expectations and that you were satisfied with our service.

We do hope that we can look forward to serving you again on your next visit to Spain. In the meantime, if you have not already done so, please like "Drivalia Car Rental" on facebook to stay completely up to date with the latest news and promotions!

Hasta pronto!
The Drivalia Team

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★★★★★

“Excellent, what a relief.”

Written on: 25/06/2015 by HayleyLarson (1 review written)

I was really worried about hiring my first car abroad after hearing so many scare stories but was completely bowled over by how great my experience was with Drivalia. I did pay for the Ultimate package so had everything included and meant I could turn up, get the keys and leave! It was that easy, I wasn't in the pick-up reception for more than five minutes. No deposit, nothing to pay when I returned and it was so easy. They saw we had a lot of bags and even gave us a free upgrade to a bigger… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Hola

Thank you for taking the time to leave a review. We are delighted that everything was to a high standard for you.

The Ultimate tarif really does do exactly what it says on the tin and was designed to offer that all inclusive, super fast and worry free service that you recieved.

We look forward to serving you again and in the meantime please like "Drivalia Car Rental" on Faceboko to stay completely up to date with the latest news and offers!

See you soon!
The Drivalia Team

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★★★★☆

“Long wait for collection, but good service overall”

Written on: 24/06/2015

Over 20 min wait for collection at Alicante (which also happened last time we hired from Drivalia), but car, driver and booking in service were faultless. Booked on a full-full basis with full insurance, easiest option to chose. Office staff were extremely helpful and polite. We will always use and always recommend Drivalia… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Thanks for your review. We are delighted that in general everything was to a high standard although we are concerned if you were kept waiting 20 minutes for our shuttle service as this is certainly unusual.

Incase we didn´t have the information, please always make sure we have a valid flight number for you as this is how we monitor flights and ensure we are there quickly. If we did have this information then I can only assume you were very unucky to experience a delay twice! On occasions a client may hold us up or something may delay the bus slightly but these cases are extremely rare... let´s hope it´s third time lucky!

Seiorulsy though we apologise if for whatever reason you were kept waiting but we do hope that we will have the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Great Car Hire, Friendly Staff”

Written on: 24/06/2015 by DevenCaldwell (1 review written)

We have used Drivalia many times now and each time found them easy to book on line easy to follow instructions for transfer from the terminal, friendly helpful staff, never had a problem, very professional, the cars are always clean and newish,to be honest i don't even look anywhere else nowadays, because i know the prices are right, its easy… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

We are delighted that you were satisfied. Thanks for putting your trust in Drivalia on more than one occasion. It´s always good to know we are getting things right.

We look forward to seeing you again on your next visit to Spain!

Alll the best
The Drivalia Team

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★★★☆☆

“booked car through doyouspain.com and paid for...”

Written on: 23/06/2015 by Browncroughta (1 review written)

booked car through doyouspain.com and paid for additional insurance with them. On arrival at Drivalia we were told that the extra insurance we had paid for.was invalid and they tried to sell us a further extra insurance which we refused. They put €1000 on our credit card which made us very nervous during the week in case we had a scrape. They charged us €97 for petrol and didn't give us a refund when we only used a quarter of a tank. All in all we were very disappointed with Drivalia and I… Read Full Review

Drivalia_Car_Rental's Response to Browncroughta's Review

Written on: 26/06/2015

Thank you for choosing Drivalia and taking the time to leave a review.

When you book a hire car at any company in Spain, unless you choose an all-inclusive package such as our flagship "Ultimate" package you will find that there are always exclusions relating to the insurance.

You have three options regarding insurance. Firstly you can take responsibility for the car and leave a deposit, secondly you can take an excess reimbursment package from an online company or broker or finally you can choose the full cover from the car hire company which directly covers you for all risks with no excess or deposit.

If you choose to purchase insurance elsewhere then this is a reclaim type of policy which means it is not directly accepted with the car hire company and you must pay any damages and later reclaim. For this reason you will have to leave a deposit as you would if you had no insurance. The agencies to make this very clear when you book the car and I am sorry if you were at all surprised by this when you arrived.

Likewise every agency offers various fuel options and it sounds like you chose a full to empty package. This is associated with the very cheapest car hire tarifs which are so cheap on the condition you purchase a tank of fuel. With Do YOu Spain we do offer refunds on unused fuel but there is a refueling admin fee applicable and so on a quarter of a tank it would generally mean nothing is due to be refunded. Again, this is explained when you book.

We are sorry if you feel dissapointed with the package that you booked but advise for future reference that before making a booking for any car hire you speak to the broker and also the car hire company to check if the conditions are exactly what you want because certainly at Drivalia we do offer various options and it is important for us that clients book the best rate for their needs.

With thanks and kind regards
The Drivalia Team

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Browncroughta's reply to Drivalia_Car_Rental's Comment

Written on: 27/06/2015

Thank you for detailed reply which we appreciate. As we booked through doyouspain.com the only option for extra insurance was with them which was €45.15. Your quotation was 2.5 times this when we got there. It wasn't made clear by them that this wouldn't be accepted by Drivalia. We weren't offered any other fuel options except the full to empty package and as we brought it back three quarters full, we asked for refund which I'm sure we should have been entitled to and were told we wouldn't get any. This is cheap car hire but it's not so cheap when you add the extra costs. €37 admin charge for the filling of the petrol. As car hire has now got so expensive it is putting people off car hire in Spain. It would be cheaper to take our own car in future.

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Drivalia_Car_Rental's reply to Browncroughta's Comment

Written on: 28/06/2015

Thank you for reponding too!

In general the agencies do make it clear that if you buy insurance from them at a lower price than the car hire company´s insurance you still have to leave a deposit. If this information was not given to you by the broker then you would need to take that up with them but we will certainly inform them of your comment to ask that they check the information they give.

We do both tarifs with fuel and both are available I believe through the agency that you used but you do need to scroll a little further down the list at full to full is slightly higher in price.

We strive to be the most honest and transparent car hire company in Spain and if you look at our website you will dee details of the Ultimate rate which is hugely popular and offers full cover, full to full fuel and a final price on screen with no confusion or surprises!

We do hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Great company”

Written on: 23/06/2015 by 457Hollis (1 review written)

We would not go to any other company, the staff are great,car's are clean and good, pick up and drop at airport great this is only our second time to mallorca.Ive would recommend you use this company and NOT go to the car hire companies at the airport. This company has is going places with the service they are great.But book direct with the company i did not but i will do in next time… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

It´s great to hear that our Mallorca team took good care of you and that everything was to a high standard.

We do look forward to serving you again and in the meantime please take a moment to like us on Facebook!

Hasta la proxima!
The Drivalia Team

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★★★★★

“Most professional car rental ever!”

Written on: 22/06/2015 by Jura81 (1 review written)

Friendly, welcoming and helpful staff. Car in great condition! Staff treat customers individually, explain all possible options in details. Short waiting time, no long queues like at other more popular car rental offices. They give choice to choose brand if there are more cars available at the time. Overall the best car rental experience I have ever had. I would recommend to everyone! Much better company than big car rental companies who do not care about customers and quality of cars and… Read Full Review

Drivalia_Car_Rental's Response to Jura81's Review

Written on: 26/06/2015

Thanks for using Drivalia and of course for taking the time to write a review. It´s always lovely to hear from satisfied customers.

We pride ourselves on the little things which can make all the difference (like a choice of car when available) as well as the big things and combined we always aim to deliver the best experience for our clients. It´s great to hear that we achieved this for you.

Please do like us on Facebook and you will be the first to know about upcoming offers, promotions and the latest news!

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“Excellent. I would recommend to anyone”

Written on: 21/06/2015 by 370Chandler (1 review written)

Excellent. I would recommend to anyone… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Thanks for your review. We are pleased everything was good for you.

We hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Mr & Mrs Shaw Scotland”

Written on: 21/06/2015 by Ags1888 (1 review written)

I would definetley recommend Drivalia for hiring your car,there are no extras to pay on arrival, their cars are in excellent condition,and friendly staff, the shuttle bus picks you up and returns you to the airport on departure day. On my return to Spain I will certainly be using Drivaila… Read Full Review

Drivalia_Car_Rental's Response to Ags1888's Review

Written on: 26/06/2015

We are delighted that you were satisfied. Thanks for putting your trust in Drivalia.

We look forward to seeing you again on your next visit to Spain!

Alll the best
The Drivalia Team

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★★★★★

“Excellent car hire experience”

Written on: 21/06/2015 by RJCycling (1 review written)

Every part of the car rental was excellent. We had a rep waiting for us at Alicante to take us to the rental office. We were given a brand new vehicle so was in perfect condition. The staff were very friendly (not like other companies we have used in Spain) and helpful. Returning the vehicle was again a straight forward procedure with a rep waiting to take us back to departures of the airport. Will definitely use again when we can… Read Full Review

Drivalia_Car_Rental's Response to RJCycling's Review

Written on: 26/06/2015

We are delighted that you had a good experience with Drivalia and look forward to the next time we can serve you.

Delivering the best quality of customer care and keeping the newest fleet of cars is what we strive to achieve and we are pleased that everything was as you expected.

We hope that we can serve you again and in the meantime why not like us on Facebook to stay completely up to date with the latest news and promotions!

Hasta pronto!
The Drivalia Team

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Rjcycling's reply to Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Thanks for acknowledging our review. We are looking for hire for 4 weeks in August so will look out for your best offers.

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Drivalia_Car_Rental's reply to Rjcycling's Comment

Written on: 28/06/2015

We look forward to seeing you again! Send us an email to info (at) drivalia.com and mention your previous booking and we will calculate a great deal for you!

Hasta pronto!
The Drivalia Team

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★★★★☆

“Drivalia car rental good to deal with.”

Written on: 20/06/2015 by EvaBerry (1 review written)

The whole experience with Drivalia was very good although I felt that the refuelling charge was a little over the top. I know that it was my fault that I left nearly half a tank but to charge for refuelling niggled a little… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Thanks for leaving your review.

It may be worth noting that we do offer a full to full option which is also included in our Ultimate rate. With this option you pay us nothing for the fuel, simply take it full and return it full.

Low cost rental which is offered by most agencies is usually based on getting the car very cheap on the condition that you buy a full tank here but by choosing the full full option next time it will probably work out much better for you if you don´t use a lot of petrol!

We do look forward to seeing you again!

All the best
The Drivalia Team

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★★★★★

“Preiswerte und freundliche Autovermietung.”

Written on: 20/06/2015 by Ralf_Trautmann (1 review written)

Kein Schlange stehen im Flughafen, Transfer zur Vermietstation in 5 Minuten, gute Autos, gerne wieder!… Read Full Review

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★★★★★

“best in Alicante”

Written on: 20/06/2015

We have used a few other companies in Alicante, but will always use Drivila from now on. Quick and hassle free for both pick up and drop off… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

Welcome to Drivalia and thanks for giving us a try!

We are really pleased that you enjoyed your car hire experience with us and look forward to the opportunity to serve you again in the future.

Please do like us on Facebook to stay up to date with the latest offers, news and promotions!

See you again soon!
The Drivalia Team

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★★★★★

“Very impressed”

Written on: 20/06/2015 by Mattkaz (1 review written)

We hadn't used Drivalia before and wouldn't normally book a hire car company that you need to get a minibus to but based on other reviews we decided to give them a go. The service was very impressive and the car immaculate with only 1000 km on the clock so almost brand new, the process from start to finish was excellent and we would highly recommend Drivalia and will definitely be using them again… Read Full Review

Drivalia_Car_Rental's Response to Mattkaz's Review

Written on: 26/06/2015

Hola!

Thanks for your review. When we launched Drivalia a little over four years ago we toyed with the idea of being based inside the terminal or on the outskirts of the grounds and we are so happy with the decision that we made. Unlike the terminal based companies, 99% of our reservations are pre-booked allowing us to plan staffing levels, number of busses and of course car availability very closely and so even at the busiest of times we offer what we believe to be probably the fastest service in the airport. No queues, no waiting, just friendly and quick hassle-free service!

We are delighted that you werepleased with the service received and we look forward to serving you again!

All the best
The Drivalia Team

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★★★★★

“Everything vas perfekt and ve coming back next time....”

Written on: 20/06/2015

Everything vas perfekt and ve coming back next time. Ve come to spain and rent from you… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2015

We are delighted that you were satisfied. Thanks for putting your trust in Drivalia.

We look forward to seeing you again on your next visit to Spain!

Alll the best
The Drivalia Team

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