Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
1396
98% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Drivalia Car Rental - www.drivalia.com - Ask a question now

Media Gallery for Drivalia Car Rental - www.drivalia.com

Drivalia Car Rental - www.drivalia.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“Excellent service”

Written on: 27/04/2015 by Belen274 (1 review written)

We fly to Alicante often & have hired vehicles from many different car hire companies. Drivalia appears one of the most professional ones, their staff are pleasant & helpful. Their pickup service was good and the Ford Fiesta we had was also good. We would definitely book with them again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Thanks for taking the time to write a review. We are really pleased that you rate us so highly and that we are living up to the standard that we strive to achieve!

If you have not already done so, please do like Drivalia Car Rental on Facebook and you will be amongst the very first to know about our latest offers, news and promotions.

See you next time!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great car, service and staff”

Written on: 27/04/2015 by 490Barnett (1 review written)

Rented a Ford Fiesta for 2 weeks, booked through the drivalia site directly. Very satisfied with the all experience. Great car, brand new, perfect to drive around the island. Staff was really very friendly and genuine. When renting a car at such a great price, one expects always extra hidden charge or being pushed to add options. Sure, fuel Full/Empty rate costs a bit more than going to the gas station, but since the car rental rate is such a good deal, it's completely fine. We will book with… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

We are always pleased to hear from happy customers and we would like to thank you for taking the time to leave your review.

If you have not already done so please do like Drivalia Car Rental on Facebook to stay completely up to date with the latest offers, news and promotions.

We look forward to serving you next time you are in the area!
All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Best Car Hire in Alicante”

Written on: 27/04/2015 by AhmadDwyer281 (1 review written)

We own a property in Spain and we have been coming into Alicante for the last 15 yes We have tried every car hire company Drivalia are most definitely the best we have found For overall quality of car, efficiently , and price you cant't beat them … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Thank you for leaving such great feedback. We always work hard to be the best in the area by deliverying honest realistic prcing, transparency, great cars and a touch of good old fashioned customer care!

It´s great to know that you are pleased with the service that we deliver! We look forward to serving you again soon!

Saludos!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service”

Written on: 25/04/2015

Best car hire firm at alicante airport. Friendly helpful staff. Looking forward to booking again soon… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Hola!

We work hard to be the best and it´s great when customers agree - thank you!

If you have not already done so please like Drivalia Car Rental on Facebook to stay completely up to date with everythng and be the first to know about our forthcoming offers and competitions!

See you soon!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“A Great Experience With Drivalia”

Written on: 25/04/2015

On arrival at Drivalia we were greeted by very friendly staff, who spoke perfect English, they completed our paperwork quickly and had us on our way to enjoy our holidays. The car was clean and in good condition. On return again they processed our return paperwork, and had a bus ready to take us back to the terminal. We have used Drivalia on a number of occasions and have always found them to be helpful, great cars, good value… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Thank you for your review!

It´s great when clients leave feedback and especially nice when we hear feedback from regular clients. We are delighted that you are pleased with the service you receive when you use us and we would like to thank you for trusting us with your car hire needs.

Hasta muy pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Friendly staff!!”

Written on: 25/04/2015 by Jazmin100 (1 review written)

All staff was friendly and very helpful. As many of you know, that is not normal in Spain. No aggressive selling of insurance, no threats. The Drivalia people on Alicante was just helpful, proffessional, friendly. And perfect english spoken. Turned out the girls mother was english..:-) Thanx to everyone at Drivalia Alicante for not beeing hostile and aggressive… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Thank you for taking the time to leave a great review.

We try to be different and our business is based around being honest and transparent and above all giving you a great car hire experience. We are delighted that this proved to be the case with your recent car hire.

We look forward to serving you again soon.
All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Hire car stolen”

Written on: 24/04/2015 by jjomcgrath (1 review written)

My hire car was stolen in Spain.It was replaced promptly without any fuss or difficulty.Staff were very courteous and helpful.Will use this company again and will strongly recommend them to friends… Read Full Review

Drivalia_Car_Rental's Response to jjomcgrath's Review

Written on: 28/04/2015

Thank you for taking the time to provide your feedback. Although cases of cars being stolen are fortunately rare it does happen and just like more common incidents such as vandalism, accidental damage etc our priority is always to get the customer back on the road as fast as possible.

The great thing about booking with Drivalia and taking your full cover with Drivalia is that whatever happens - even if the car is stolen you have nothing to worry about. One phone call is all it takes and we take care of everything for you.

We hope that we can continue to serve you on future visits to Spain and we very much look forward to seeing you again.

Hasta pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“sehr nettes und hilfsbereites Personal. Wir fühlten...”

Written on: 24/04/2015 by Underwood246 (1 review written)

sehr nettes und hilfsbereites Personal. Wir fühlten uns gut bedient… Read Full Review

Report this review
★★★★★

“Extremely efficient service”

Written on: 23/04/2015 by Montichelvo (1 review written)

Initial greeting was welcoming and advice given on options available to us was refreshing. Asked how much driving we were going to do and was offered the full/full option on fuel. Clear instructions on insurance pricing and cover were given too. Have used Drivalia several times in the past and Will definitely use their services again. Why wouldn't I? Keep up the good work… Read Full Review

Drivalia_Car_Rental's Response to Montichelvo's Review

Written on: 28/04/2015

Thank you for continuing to put your trust in us and of course for sharing your experiences with the world, both mean a lot to us.

We are delighted that you are happy with the service that we deliver and that we always meet your expectations. Clarity, honestly and transparency are the things that we take special pride in and we are are always pleased to hear that we are getting it right.

Incase you are not aware of it, do check out our new Ultimate tarif which has proven to be incredibly popular. This tarif is completely open, transparent and offers a true "what you see is what you pay" with full insurance included, full to full fuel policy and other extras! Also, please do like "Drivalia Car Rental" on Facebook to stay completely up to date with the latest news, offers and promotions.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“excellent !! ”

Written on: 23/04/2015 by amCollins323 (1 review written)

first time using Drivalia, easy to book, easy pick up at airport, brand new car, good price very friendly helpful staff, highly recommended. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Hi and welcome to the family of Drivalia customers!

We hope that your first trip to see us will be the first of many and look forward to welcoming you again soon.

If you have not already done so please like us on Facebook and be amongst the first to know the latest news!

Thank you for putting your trust in Drivalia.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Quality Car Rental”

Written on: 22/04/2015 by tpherlihy (1 review written)

This was my second time using Drivalia. Again, the service was excellent throughout - mini bus transfer was waiting for us with a very helpful & polite driver who takes the time explaining how to get to/from the compound as he takes you there. When at the compound I was seen to straight away and was ready to drive away in minutes because all my data was saved as I was a returning customer. I saw that my car was a brand new Ford Focus, however after sitting inside it turns out that it was an… Read Full Review

Drivalia_Car_Rental's Response to tpherlihy's Review

Written on: 28/04/2015

Thank you for taking the time to leave such a detailed review. We are delighted that everything was good for you and that you enjoyed your car hire experience with Drivalia.

You are absolutely right that by booking online and either adding our full SCDW or booking out new All Inclusive Ultimate rate you have complete peace of mind in the event of any issues and the pricing is designed to be fair and above all transparent.

Speed of service, attention to detail and of course quality of cars are of fundamental importance to us and we are pleased that we delivered on all three counts for you.

If you have not already done so please like "Drivalia Car Rental" on Facebook to stay completely up to date with everything that is happening here. You will also be amongst the first to know about our latest offers, promotions and even competitions which are coming soon.

We look forward to seeing you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Superb car hire company.”

Written on: 22/04/2015 by 42Ball (1 review written)

First time with Drivallia. Very impressive from start to finish. Vehicle was ready to go. I liked that I paid for a full tank of fuel and they said bring the car back empty. The time to collect was quick and the staff superb. The return was very quick and the return to the airport was very quick. Highly Recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Dear Customer,

As a first time customer, welcome! We certainly hope that it will be the first of many visits to see us.

Thank you for leaving a positive review. Please do like "Drivalia Car Rental" on facebook to stay completely up to date with everything that is happening here!

Hasta pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Alicante Hire Car.”

Written on: 22/04/2015 by BoPollard (1 review written)

We have used Drivalia twice now (2 cars each time). They have been excellent, unlike some others I have used over the years. We will use them again, without fail. Highly recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Thank you for your nice comments. We certainly appreciate you renting a car from us and look forward to being of service to you again.

If you have not already done so please like "Drivalia Car Rental" on Facebook to stay up to date with everything that is going on and even find out about our new competitions to win a car hire which are coming soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“fantastic !”

Written on: 22/04/2015 by Emanuelr185 (1 review written)

I can only say everything good about the company apart from on arival the lady staff trying to force additional in my ththroat.but very good through out.well done… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/04/2015

Thank you for taking the time to leave a review. We are very pleased that everything was satisfactory for you.

It is important that we advise clients of the terms of their contract and the options available to provide full cover. We see so many incidents these days ranging form scuffs and scrapes through to cars being stolen and so we do have to offer clients the option to cover everything but our intention, as reflected in comments of others is never to put pressure on a client.

I do hope that you will use us again and am pelased that in general you were satisfied with the service you received.

We look forward to serving you again soon.

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“A good experience”

Written on: 19/04/2015 by DavidGPWales (1 review written)

A fast, efficient car hire experience. Much better than the "on-site" airport car hire experiences in previous years. Helpful and informative staff who understood your requirements. A good clean car, exactly as described in contract. I will certainly use this company again in future visits… Read Full Review

Drivalia_Car_Rental's Response to DavidGPWales's Review

Written on: 21/04/2015

Hola!

Thank you for taking the time to leave a review. We are really happy that you enjoyed a great car hire experience with us and we hope that we can be of service to you again soon.

In the meantime please do like "Drivalia Car Rental" on Facebook to stay completely up to date with all the latest news and offers!

Hasta pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent car hire company, have been with many over...”

Written on: 19/04/2015 by DavidGRoberts (1 review written)

Excellent car hire company, have been with many over the years, the best by miles. Will definitely use them again… Read Full Review

Drivalia_Car_Rental's Response to DavidGRoberts's Review

Written on: 21/04/2015

Thanks for leaving a grat review. We are delighted that everything was good for you and hope that we can look forward to serving you again soon.

If you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest news, offers and promotions!

All the best
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“We had a brand new car fantastic The staff were...”

Written on: 18/04/2015 by Mickdick (1 review written)

We had a brand new car fantastic The staff were friendly and helpful with no waiting time, will use them again… Read Full Review

Drivalia_Car_Rental's Response to Mickdick's Review

Written on: 21/04/2015

Hi and thanks for your review!

We are delighted that everything was up to your expectations. We are very proud of our team who are very customer orientated and speed of service is a real priority to us!

We hope to see you again soon and in the meantime please like Drivalia Car Rental on Facebook and you will be amongst the first to know all the latest news.... you could even win a car... like us to find out more soon!

Hasta pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Highly recommend Drivalia”

Written on: 18/04/2015 by YasmineMcGee250 (1 review written)

Can't recommend your company enough to others. The overall experience was great. Completely satisfied with your service , condition of the car was immaculate. Pick up and return easy. Just made the whole thing a pleasant experience and would without a doubt use this company again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/04/2015

Hola!

Thank you for taking the time to leave your review.

Service, honesty, transparency and of course quality of cars are our top priorities and we are delighted that we delivered!

We hope that we can look forward to seeing you again on your next visit to Spain and in the meantime please do like us (Drivalia Car Rental) on Facebook to stay up to date with the latest news and promotions!

Hasta pronto!
The Drivalia Team

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent experience”

Written on: 18/04/2015

It couldnt have been better. I highly recommmend this company. Their goal is customer satisfaction. Thanks!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/04/2015

Thank you for a lovely review. We are delighted that you had a great experience with is and hope that we can look forward to welcoming you again soon.

In the meantime please do like Drivalia Car Rental on Facebook o stay up to date with all the latest news!

We look forward to serving you again soon!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent overall experience ”

Written on: 17/04/2015

Had heard some negative comments about Drivalia, especially with regard to hard sell on insurance. This didn't happen, they accepted that I had my own insurance policy. The staff were more courteous than any other I had encountered in Car Rental at Alicante airport, I have rented at least six times a year over the past twelve years. Plenty of agents on duty looking very smart in their uniforms, gave an overall impression of efficiency. The transaction was completed much quicker than if I had… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/04/2015

Thank you for your kind comments. Like all car hire companies we have to inform people of their responsibilities under the contract but as per your experience we are not in the business of applying pressure to clients.

We actually have one of the highest staff to client ratios which ensures that we always deal with our customers as fast as possible with minimal fuss and minimal waiting - afterall, your car hire is the start of your holiday and we all hate waiting in queues!

If you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest news, offers and promotions and we hope that we can be of service to you again very soon.

All the best
Steve
Drivalia Car Rental

Reply to this comment
Report this review Read 1 Comment
overview