Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2148
95% of users recommend this
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★★★★★

“Excellent, speedy service”

Written on: 23/10/2016

I don't normally use off airport car hire companies but wanted a small automatic and the main companies wanted crazy money. I was very pleased with the choice. It seemed quicker than most on airport hire companies overall. I went for the fully insured option - not as cheap as having your own excess insurance but total price was reasonable I think. Also, I got the car I booked - the big international companies often give me a totally different class of car. While they don't charge extra for the… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you. Our all inclusive packages with our fully comprehensive insurance included do indeed offer complete peace of mind and are by far the most popular way that our customers choose to book with us.

We look forward to seeing you again soon!

All the best
The Drivalia Team

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★★★★★

“Nice people with super service”

Written on: 23/10/2016 by BroderickMonroe (1 review written)

The Car Rental was easy and uncomplicated. The stuff was friendly and we felt very comfortable. The car was clean and the service very good. We are looking forward to next year… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“best hire deal ever”

Written on: 22/10/2016 by sgNolan461 (1 review written)

car was just what we needed, beautifully clean, excellent spec. and excellent price. Time taken for transfers and to process paperwork was minimal.Staff were friendly and efficient with good understanding of English which helps me personally. Would recommend Drivalia to anyone… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Easy and fastt”

Written on: 22/10/2016 by rharry (1 review written)

This was the quickest and easiest car hire I had done at Alicante airport, minimal time spent waiting in queues, everything explained very clearly and no hidden extras. Staff very efficient as they are aware you want to get out on holiday. Fastest way is take the fully comp insurance, no hassle when dropping off, just drop and go, peace of mind. only change would get shuttle when returning to airport to drop at departures makes life a little easier, but that is minor thing… Read Full Review

Drivalia_Car_Rental's Response to rharry's Review

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“Car hire in Alicante Spain”

Written on: 21/10/2016 by SimonandLucy (1 review written)

Booked through Do you Spain. Mini bus pick up faultless. At hire desk we were informed that if we used our separate additional insurance policy purchased in the UK, we would not be entitled to any kind of customer service ie no emergency contact or breakdown service. In the end we purchased their extra insurance at a cost of €100 for 6 days. Otherwise a fine experience with an almost brand new Kia Picanto which ran perfectly… Read Full Review

Drivalia_Car_Rental's Response to SimonandLucy's Review

Written on: 21/10/2016

Hola

Thank you for your review. It´s great to know everything was good for you and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★☆

“Good service, good car”

Written on: 20/10/2016 by Fallon145 (1 review written)

After fairly easy finding the shuttle bus we left inmidiately for the Drivalia locaties. Because we had the most extended rental option, we could inmidiately taken the car without anything delay. Just a copy of id and driver licence was taken. The return of the car was even faster. No check of any kind and we were taken to the airport inmidiately. We will rent from you again for sure. Greetings from Holland… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/10/2016

Hello Holland from Spain!

We thank you for taking the time to write a review and for of course trusting us with your car hire needs.

We are pleased you enjoyed hiring a car with us and we very much look forward to seeing you again.

All the best
The Drivalia Team

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★☆☆☆☆

“Stranded at airport at night. ”

Written on: 20/10/2016 by Gavyn92 (1 review written)

English…………..12.30 am and their hire bus didn't pick us. No one was at the office. We had to hire another car [from Goldcar, who were kind]. We got kindness and sympathy from everyone except Drivalia. All we got from that golden shower were excuses that contradicted themselves [lies] and utter indifference. The only people who could give them five star ratings are themselves. Libel? Then sue us. Make our day. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/10/2016

Thank you for taking the time to leave a review. We would need to look at this complaint personally through out head office as we need to look at why you were not picked up.

Our office opens until 11pm and we accept later bookings by arangement. We alwyas wait for a minimum of one hour after a flight lands which is why it is very important that we have the correct flight number for you so we know when you actually arrive at the terminal.

If you make your way to the meeting point after collecting your baggage our bus will be waiting for you. The procedure for "no shows" in the evening is strict in that the staff have to document at what time the flight landed, at what time they were at the meeting point and at what time they returned to the office after the client did not show.

I am not sure if somewhere along the line any incorrect information was given to us perhaps through a booking intermediary but we would be happy to investigate this. Please do email our customer support team with your booking reference number and we will look into this because it is extremely rare for situations like this to arise.

Kind regards
The Drivalia Team

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★★★★★

“Highly Recommend”

Written on: 20/10/2016 by oqYoung203 (1 review written)

With car companies I'm naturally dubious that theyou are designed to catch you out, however I felt the opposite with Drivalia. Great service and lovely people. When next in Spain I'll certainly be using them again!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 21/10/2016

Hola

Thank you for your review. It´s great to know everything was good for you and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★☆

“No worries with Drivalia”

Written on: 18/10/2016 by markschenck (1 review written)

We rented a car in Mallorca with Drivalia and everything worked out perfectly. This is an honest rental car company that is not trying to take advantage of you. The price was right, the people friendly and the service very good. Just make sure you know that if you choose the full to empty gas option, that you will be charged significantly more for the gas than the going rates. We had to pay one hundred and eleven Euros for the full 60 liter tank… Read Full Review

Drivalia_Car_Rental's Response to markschenck's Review

Written on: 21/10/2016

Hola

Thank you for your review. We are pleased you had a good experience with us and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Almost all as advertised”

Written on: 11/10/2016 by Lopezxb367 (1 review written)

I rented with Drivalia directly from the website, as you are sure to choose the kind of insurance and optionals you need plus you lock up the real price. It was by far the lowest price I found online for similar cars and insurance combination for a week. The car wasn't an Opel Astra but a Ford C-Max, but beside this everything went as expected (price, service, pick up, etc)… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/10/2016

Thank you for hiring a car from us and for taking the time to leave your feedback.

We are pleased all was good for you and we look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Great car, efficient, friendly!”

Written on: 10/10/2016 by IlianaKing1983 (1 review written)

First time we have used Drivalia, on a recommendation. I have to say this was the best car hire experience I have ever had. Professional, from the bus driver through to the Reception staff at pick up and drop off. Everything was easy, quick and straightforward. the quality of the car was excellent - practically new car that was clean and in good condition… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/10/2016

Hola

Thank you for your review. We are pleased that you had a good experience with us and we very much look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“Fast,good shutle service”

Written on: 10/10/2016 by Porter116 (1 review written)

10 minutes waiting an airport,quick process in the office,cars is New or slightly used.only one problem has.I booking my Debit card but I want to be leave cash for the 1000 quid deposit or use my wife credit card cos my card was nearly depleted.But I can't cos they said: can't use anything just a same card what you used for a booking! So I have to be payd 150 euros instead a deposit what they don't pay back....I waited more flexibility about that process … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/10/2016

Hola

Thank you for your review. We are pleased that you had a good experience with us. Just to clarify so that you understand... if you book a car on our basic package there is an excess and so we need to take a credit card deposit to cover this. We do make it very clear in our conditions on our website (as do most brokers) that the deposit can only be accepted by credit card and a card in the name of the main driver. We cannot accept deposits in cash simply because we rent somtimes hundreds of cars every day and if we accepted cash for deposits we would need more security than a bank! It does have to be the main driver´s credit card just incase later we need to charge for any damages - the card must match the contract holder.

If you take our optional SCDW cover as you did then this removes all of the risk so you are not required to leave any deposit.

We are pleased however that you had a good experience with us in general and we look forward to seeing you again soon. Remember to contact us by email or on our website at drivalia.com because if you book our popular ULTIMATE package there are no deposits, no extras and you can pay with a debit card!

All the best
The Drivalia Team

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★★★★★

“Fantastic service received ”

Written on: 09/10/2016 by Lisa72r (1 review written)

Would highly recommend Drivalia. Service is fantastic. Wouldn't use anyone else. From booking to collection and drop off service absolutely brilliant. Thank you… Read Full Review

Drivalia_Car_Rental's Response to Lisa72r's Review

Written on: 09/10/2016

Hola and thank you for your kind review!

We really appreciate you trusting us with your car hire needs in Spain and we are delighted that everything was good for you.

We very much look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent all round”

Written on: 09/10/2016 by Sparks153 (1 review written)

Great car hire experience. Shuttle was fast and efficient. Friendly staff not pushy on insurance but friendly and very helpful. Car clean and relatively unmarked unlike some cars from other hirers. Overall very happy. If Drivalia were in the terminal building and adjacent car parks it would be even better… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 09/10/2016

Hola

Thank you for your review and for hiring a car from us.

We are delighted that you enjoyed using our service. We chose our location strategically because the airport itself gets very busy and if we were inside we would have a lot of "walk in" enquiries which would mean a queue as is often associated with the "in terminal" companies.

By locating where we are, 99% of our bookings are advanced bookings which means that we can carefully plan staffing levels (we have what is probably the highest staff:client ratios), shuttle busses (we operate uo to 3 or 4 at peak times) and so on. This enables us to offer the speedy service that we have become known for.

We do hope that we can look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Beim nächsten Mal wieder Drivalia”

Written on: 08/10/2016 by PeterHamburg (1 review written)

Wir waren sehr zufrieden. Abholung reibungslos. Das Personal wirklich sehr nett und charmant.Die Formalitäten - dank all inclusive - unkompliziert. Nach weniger als 10 Minuten saßen wir in einem tipptopp Ford Fiesta, auf den man uns aus der Kleinwagenklasse upgegradet hatte. Abgabe und Rücktransfer zum Flughafen ebenfalls schnell und ohne jede Probleme. Wir buchen den nächsten Wagen wieder bei Drivalia :-)… Read Full Review

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★★★★★

“Amazing ”

Written on: 08/10/2016 by JunePb (1 review written)

Great service again from the staff. Our details are registered on there computer from last time so made collection very smooth and fast.Pleasent and smart staff. Very well priced and the fuel is full to full so no hidden expense. The cars are well presented. One thing could be added and thats a road map in tge glove box. Perfect once again… Read Full Review

Drivalia_Car_Rental's Response to JunePb's Review

Written on: 08/10/2016

Hola

Thank you for your lovely review. We work very hard to deliver a great service and its always nice when we know we get it right!

We will takeon board your suggestions!

We look forward to the opportunity to see you again soon.

All the best
The Drivalia Team

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★★★★★

“value friendliness speed”

Written on: 07/10/2016 by shilton69 (1 review written)

great service friendly quick clean we had a great experience will be going direct from now on… Read Full Review

Drivalia_Car_Rental's Response to shilton69's Review

Written on: 08/10/2016

Thank you for trying us out and thanks even more for taking the time to leave a review.

We are delighted that you enjoyed hiring a car from us and we look forward to the opportunity to see you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent Again”

Written on: 06/10/2016 by Cunninghambp147 (1 review written)

Excellent service, immaculate vehicle, quick and east pick up and drop off. Highly recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/10/2016

Hola

Thanks for your review. We are pleased everything was good for you and we look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★☆

“Efficient service and good vehicle.”

Written on: 06/10/2016 by Bensonsy27 (1 review written)

The collection service at the airport was good and the driver was very friendly showing us exactly how to find the depot when we returned the car. The car was very clean and the promised model. The hard-sell of the CDW insurance product was not welcome as we had already taken out our own CDW product previously. The return process was swift and efficient with the same friendly driver taking us back to the airport… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/10/2016

Hola

Thank you for taking the time to leave a review. We hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★☆☆☆☆

“Many hidden charges. ”

Written on: 05/10/2016 by Denisreview (1 review written)

The car is quoted very cheap but all the additionnal and unusual costs make the rental incredibly expensive. Their so called full to empty fuel policy is ridiculous as you are charged 40 euro refill tax whether you want it or not. All this is unclear during booking. Not to be recommended. On top of that personnel is unfriendly at Alicante location. Booked child seats could have been installed in the car particularly when one arrive in middle of the night on a totally dark parking lot… Read Full Review

Drivalia_Car_Rental's Response to Denisreview's Review

Written on: 05/10/2016

Dear Customer,

It is important for you to understand that we offer to most of our clients the full to full fuel policy whereby you simply receive the car conveniently full of fuel and return it the same. We do also offer a low cost booking on the full to empty basis but you have to understand that the cost to operate fuel pumps, staff them and of course the fact that we buy fuel at market rates means that our fuel is more expensive.

To offset this additional charge we reduce the basic rental costs as low as we possibly can on a full to empty rental but we state very clearly on our website the fuel costs per car group and that a refueling fee is included in this charge so that customers have a choice whether they want to book the full to empty or full to full option.

If you book through a broker the full to empty is often displayed first in the list because of the very low rental rates.

Please be aware that if you book directly with us our most popular tarif, Ultimate is always full to full.

We supply child seats to hire but we canot pre-fit them because the truth is that when cars are preapred we never know which ones will be requiring baby seats. Likewise, a baby seat is something that can only be the responisbility of the paarent or guardian. If we were to fit a child seat and later anything happens we would have a lot of responsibility.

We do provide, on request instructions for fitting the baby seats and we have flood lit areas of the car park for all clients to check cars or load / unload etc when it is dark.

If you would like a further response to this please email our customer care team.

Kind regards
The Drivalia Team

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