Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
1396
98% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★★★

“If you are looking for the perfekt car rental company”

Written on: 28/07/2014 by Moses302 (1 review written)

If you are struggling to find a car rental company with an easy and friendly process to get to and from the airport you should choose Drivalia. We have used the company for four years in a row and we really appriciate their service. Clean cars and a service that is quick. The shuttlebus makes easy to get to Drivalia and you are out off the airport in no time. We will be back next year!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 30/07/2014

Hi,

Thanks a million for your review and even more for your continued trust in our company.

We hope to see you again soon, Driving with Drivalia!
KR

Toni
Drivalia

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★★☆☆☆

“Avoid”

Written on: 28/07/2014 by Nicolai1963 (1 review written)

Booked a group D car through their website (Advertised as Opel Astra or similar) based on size of fuel tank and knowing how much fuel I would need for a short 4 day stay only 30 minutes south of Alicante. Paid for car, extra insurance (so no deposit needed) and out of hours service in advance. Had to wait 30 minutes for collection however our flight was early so no real issue there. Very polite and chatty driver. Got to the office where firstly the girl on the desk said "we have no group D… Read Full Review

Drivalia_Car_Rental's Response to Nicolai1963's Review

Written on: 30/07/2014

Hi,

We're very sorry to read we did not achieve your satisfaction.

Please note that on our website we do also clearly offer Full to Full fuel policy rates which would not have implied any fuel charges from Drivalia. This option may suit those who do not intend on driving far.

At the same time we're surprised, and very sorry, that we did not manage to inform correctly during the booking process of the fuel costs (they vary from 100 to 120 euros for groups D onwards). Even though if were upgraded, the fuel price for a group D is still in the range you paid for (maybe 2 euros difference). All of our fuel prices are also clearly stated in our What's included page.

Please send us an email with your rental details and we will be delighted to look into this matter. We are surprised that we did not manage to make all the above clear during your booking process.

Kind regards,

Toni
Drivalia

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★★★★★

“Ease at Alicante”

Written on: 28/07/2014 by Lindibot (1 review written)

Having hired cars at Alicante Airport for over twelve years it is nice to have this new company to use. Don't be put off by it not been in the airport, we have queued for long periods at airport hire desks! The shuttle service is quick and the company are on the edge of the airport. The staff are excellent and the service at the desk is quick. The cars are excellent and the process is very pleasant compared to the airport hire desks. We have now used them three times and have three more… Read Full Review

Drivalia_Car_Rental's Response to Lindibot's Review

Written on: 29/07/2014

Hi,

Thank you for your lovely review of our company.

We look forward to seeing you again soon!
Kind regards,

Toni
Drivalia

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★★★★★

“Excellent service. ”

Written on: 27/07/2014 by Christopher174 (1 review written)

We didn't return in time the car because were mistaken in date of the contract but this problem quickly solved without penalty. I recommend to check dates in the contract… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 29/07/2014

Hi,

Thank you very much for your positive review.

We're sorry you had the dates wrong but we're glad it was sorted.

We hope to see you again soon.

Kind regards,

Toni
Drivalia

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★★★★★

“Great service, good cars”

Written on: 27/07/2014 by Norwayhammer (1 review written)

We rented a car to be picked up at the Alicante airport. The pickup point for the shuttlebus was easy to find. Almost no waiting time for the bus, the driver was very service minded and nice. When we arrived at Drivalias premises just a few minutes drive away from the airport, the service was again were efficient and good. After a bit of paperwork, we received the car, perfectly clean and practically new. The return of the car was even smoother. We handed over the keys and got onto… Read Full Review

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★★★★☆

“PMI Car Rental ”

Written on: 27/07/2014 by Ashlyf431 (1 review written)

Friendly staff and very easy and quick pick-up and return. The car was clean and in good order… Read Full Review

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★★★★★

“Would highly recommend Drivalia. Very friendly. Excellent”

Written on: 26/07/2014 by Ladyflyerdiane (1 review written)

From the friendly young man who picked us up from Alicante airport, to the extremely friendly and English speaking chap at the check in desk in the office, We were very impressed with the service from Drivalia. Always try to book with them due to their helpfulness. Thank you to a great start to our holiday… Read Full Review

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★★★★★

“Easy straightforward car hire ”

Written on: 26/07/2014 by Twazym (1 review written)

The process with drivalia was very easy and straightforward. We booked online the week before travelling based on other reviews that said the service was excellent. On arrival we found the shuttle bus no problem, it was only 2mins to the depot where we queued for approx 5mims and were dealt with quickly and efficiently. Car was in mint condition and just what we needed, no issues with the car during our stay and drop off was simple nod easy to find at the airport. Car was checked over and we… Read Full Review

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★★★★☆

“fuel ripoff”

Written on: 26/07/2014 by LukeJimenez1992 (1 review written)

Car and service great. Ours was brand new and immaculate. Only annoyance is overcharging for a full tank of fuel upon collection… Read Full Review

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★★★★☆

“A very good experience”

Written on: 26/07/2014 by Wheeler298 (1 review written)

The car was very good. We were upgraded for a better car with no extra charge. After finding the transfer meeting point, the process of hiring the car was very fast and professionel. The car was in a perfect condition and bringing it back at the end of the holiday was as easy as the check-in. In fact finding the meeting point for the transfer was not that easy, because there where no singns… Read Full Review

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★★★★★

“Great price , great service”

Written on: 25/07/2014 by Pods (1 review written)

Great price , great service, new cars. Easy collection and returns process . When back on Spain I won't use anyone else again… Read Full Review

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★★★★★

“Easy and very efficient.”

Written on: 25/07/2014 by Deangelou18 (1 review written)

We arrived at the bus was waiting for us. Relaxed and easy collection of our car. Very happy with the return process. It was 4am and we found the place very easy to find… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 24/07/2014 by Driver9 (1 review written)

Very pleasant experience.Polite staff, easy pick up/drop off. Will definitely be using again… Read Full Review

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★★★★★

“Almost Perfect”

Written on: 24/07/2014 by DesiraeRoss127 (1 review written)

I booked with drivalia from 15 to 22 of july, and i highly recommend this car rental. No waiting during the pick up of the vehicle and on the drop off, the car was in good condition clean and with 5000 km, so it seemed brand new. We booked a car of the group A but they gave us one of the group C without paying anything more. I reccomend the premium assicuration(stipulated directly with drivalia, no intermediaries) so you can enjoy your vacation in total relax… Read Full Review

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★★★★★

“As good as you could expect”

Written on: 23/07/2014 by DrJGH (1 review written)

Lovely clean car.Excellent staff (Jess) Very efficient. All you could wish for - but seldom get Still unhappy about full to empty fuel policy which seems to be common in Spain but not elsewhere… Read Full Review

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★★★★★

“Super service”

Written on: 22/07/2014 by JanneMogensen (1 review written)

We rented a 7 seater much cheaper than we could find it anywhere else. When we got to the airport the Drivalia shuttlebus was already waiting to take us to the Drivalia Office. The service there was super and the car was a 7 seater - as we had ordered - very clean and comfortable. We bought extra insurance for a fair price. It is a good idea to buy an an extra insurance when you hire a car in Spain. If you buy it directly from the rental car bureau you dont have to pay a deposit (600… Read Full Review

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★★★★★

“Best car rental ever”

Written on: 22/07/2014 by Barbaraxx (1 review written)

I was very happy with the excellent service (quick and short transfer) and the friendly staff… Read Full Review

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★★★★★

“Drivalia is an excellent experience all round -...”

Written on: 22/07/2014 by McLeodnn1960 (1 review written)

Drivalia is an excellent experience all round - excellent cars, always clean and nice courteous staff… Read Full Review

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★★★★☆

“Good quality-price ratio”

Written on: 21/07/2014 by EvieMcKinnon (1 review written)

Getting a Drivalia car was an overall satisfactory experience. The car was new and clean and it didn't take us long to get it and give it back. Just a couple of observations: it might be better to increase the number of shuttle buses going from the airport to the parking and viceversa. It would also be preferable to place a clear sign showing were customers should wait for the bus. Other than that, my piece of feedback is very good and I would suggest Drivalia as a cheap and qualitative option… Read Full Review

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★★★★☆

“Very efficient”

Written on: 21/07/2014 by chrisd85 (1 review written)

Overall a very efficient service - the shuttle bus collection from Alicante airport was quick and staff were waiting to serve us at the collection desk - no queuing. We pre-booked a compact car (expected a Peugeot 308) but received a Kia Sportage which had only done 5000 kilometres so overall happy with what could be deemed an upgrade. The vehicle was in very good condition and clean all round. The only downside was having to pay for a full tank of fuel on collection and return empty - we knew… Read Full Review

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