Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2192
94.8% of users recommend this
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★★★★★

“Guter Service und Abwicklung”

Written on: 10/09/2015 by McCormick29 (1 review written)

Guter Service und Abwicklung… Read Full Review

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★★★★★

“My vacation in Drivalia,s car”

Written on: 08/09/2015 by Amareu15 (1 review written)

Thanks a lot for the highest quality car rental service!!! New car Excellent staff… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/09/2015

Hi and thanks for your review. We are pleased you enjoyed hiring a car from us and we look forward to serving you again.

All the best
The Drivalia Team

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★★★★★

“Best service ever”

Written on: 08/09/2015 by Leonelb257 (1 review written)

Having arrived at Alicante Airport we proceeded to ground level where we waited for no more than five minutes for the bus to take us to Drivalia,which is only a few minutes away.The driver was very courtious and took our bags, on the way he told us where to go to bring back the car. Whithin a couple of minutes we were shown to our car which was very clean we were also upgraded to a better car. We had a great holiday,on bringing back the car all we had to do was hand over the keys put our bags… Read Full Review

Kevinanders's Comment

Written on: 09/09/2015

I used Drivalla in Alicante last year. Good service. This year I was In Armenia and Georgia and not found it. I Used another car rental company Naniko which gives good rates and excellent service. I will try also next time.

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Drivalia_Car_Rental's Comment

Written on: 12/09/2015

Hola!

Thank you for hiring a car from us and for leving a review. It´s great to know that everything was satisfactory for you and that your experience was to the standards that we work so hard to deliver.

We very much look forward to the opportunity to serve you again in the future and once again thank you for your comments.

All the best
The Drivalia Team

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★★★★★

“Great experience ”

Written on: 07/09/2015 by Tharper97 (1 review written)

Hired a car at alicante airport. Good price and easy to use website. Full tank and return with a full tank meant I paid for all my own fuel, my preferred option. Lack of signage at the uplift point was the only poor point and meant I was unsure of where to go to get the shuttle bus to the depot. Other than that everything was perfect and easy. Staff were helpful and spoke excellent English. Hire car was a nearly new, clean and obviously in good condition. Overall an easy experience… Read Full Review

Drivalia_Car_Rental's Response to Tharper97's Review

Written on: 12/09/2015

Thanks for your review. We really want to put signs in the terminal but sadly we are prohibited from doing so. When you book on our website we give very clear directions to the bus meeting point (including photos) and if you book through a broker they should provide the same information (as you now know our bus stop is literally just outside the terminal building). We will check with our brokers that they are givingthe correct information.

We are pleased that everything else was good for you and we very much look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★★

“Wow! Amazing!”

Written on: 06/09/2015 by Ereeves (1 review written)

Go to Spain every year and have always had problems with car rental companies - high insurance costs, deposits etc. I am so glad I've found drivalia!!! Great service, cars were excellent and it was very quick and efficient. Will be using them from now on!!… Read Full Review

Drivalia_Car_Rental's Response to Ereeves's Review

Written on: 12/09/2015

Thank you for hiring a car from us and for taking the time to leave a review. We are delighted that everything was good for you and we very much look forward to the opportunity to serve you again!

All the very best
The Drivalia Team

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★★★★★

“Very friendly and well organised ”

Written on: 06/09/2015 by Wootenzp292 (1 review written)

I can only say it's the best car hire company I have ever used in Spain… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 06/09/2015

Thank you for your review. We really appreciate your business and the trust you have shown in Drivalia.

We very happy that you enjoyed your experience with us and we look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★☆

“Ideal for local car hire at Alicante airport”

Written on: 05/09/2015 by garymorgan (1 review written)

Overall a good experience, the car (Berlingo) was exactly as we had booked and we chose the full to full fuel option which I would recommend. The only slight problem was the insurance - the insurance described on the website was not the same as we were told was covered on arrival. We had our own additional insurance but this caused unnecessary concern at the time. If you don't have their insurance, the company closely examine the car on return which is not a problem but something to bear in… Read Full Review

Drivalia_Car_Rental's Response to garymorgan's Review

Written on: 06/09/2015

Thank you for your review. It´s great to know that everything was good for you.

Our SCDW cover does offer complete peace of mind and means that whatever happens, big or small help is just a phone call away and with no outlay on the part of the customer, no deposit and no risk.

Also if booking direct as you say the best and most popular package is our "Ultimate" rate which has been designed to offer complete transparency and peace of mind. With this package all of our SCDW cover is included and overall the package works out extremely economical.

We do look forward to seeing you again!

All the best
The Drivalia Team

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★★★★★

“Super helpfull service ”

Written on: 05/09/2015 by Owen119 (1 review written)

I have used them many times without any problems . I always take the extra insurance as i have had problems with other companies that have cost me dearly. I get good friendly advice and often a bit of a upgrade as a regular user. They save me time queing at onsite airport offices with their smooth collection and drop of procedure. Happy and friendly multi lingual staff. When i did their survey i said i didnt like a car with the plastic wheel trims removed so they made sure they had them in… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Hola from Spain and thank you for your wonderful review.

We are really pleased that you enjor hiring a car from Drivalia! We will always do our best when it comes to extra special deals for returning customers and we are pleased we have been able to upgrade you from time to time.

We very much look forward to continuing to serve you and as always we remain at your disposal.

Saludos from España!
The Drivalia Team

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★★★★★

“Excellent friendly service”

Written on: 05/09/2015 by kyDonahue232 (1 review written)

I have used many hire companies in Spain and I found Drivalia to be one of the best. I would definately use again and recommend to others. Keep up the good work… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Thank you for your lovely comments. We are delighted that everything was to yoru required standard and we very much look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★☆☆☆☆

“Drivalia alicante”

Written on: 04/09/2015 by Ellboy (1 review written)

I hired a car via doyouspain. I took out their own "worry free" insurance. I arrive at Drivalia Alicante only to be told the extra insurance I have is no good and I need to take out drivalias comprehensive insurance. The English guy there tells me I will be liable for up to £8000 if the car is written off and will have to pay up before I leave the country. He tells me doyouspain insurance would be virtually impossible to make a claim . I said well they said I'm covered so I will leave it… Read Full Review

Drivalia_Car_Rental's Response to Ellboy's Review

Written on: 05/09/2015

Thank you for your comments. Whilst we cannot look at individual cases here as we do not have access to customer records except for in our office we can say that deposits are only blocked and are released automatically although this can take up to 30 days depending on the banks involved.

Whilst it is a block and not a transaction it still reflects in the same way as in it is removed from your available funds.

If you book our lowest cost package then you are liable for the excess which you are told about at the time of booking and as with all car hire companies there are always exclusions over and above the excess.

If you email our officed direct we will of course provide a personal response. You will see from the countless reviews here and on other sites that we rank higher than almost every car hire company in Spain and pride ourselves on the outstanding levels of honesty, transparency and service that we provide.

We will respond personaly if you get in touch.
All the best
The Drivalia Team

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Ellboy's reply to Drivalia_Car_Rental's Comment

Written on: 05/09/2015

I asked doyouspain for an update as they had contacted the local office and they said they were still awaiting a reply . I contacted then on the 25th August . It's now the 5th of September and I still have no answer so excuse me if I don't have any confidence in Drivalia or doyouspain for that matter. I would like my £125 refunded as I had already taken out insurance but was then led to believe it was not adequate. That outcome is the only acceptable course of action and would go some way to making amends.

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★★★★★

“The Price you are quoted is the price you pay.”

Written on: 04/09/2015

Drivalia is a first class car rental agency. The best thing about the company apart from the excellent staff and customer care is that the price you are quoted is the price you pay. No added extras (if you don't want them), no add-ons or additional services that you have to take that were not mentioned at the time of booking. Everything from Pick-up at the airport with the courtesy bus right through to dropping the car off after the rental, the whole experience is first class. I would not… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Thank you for your lovely review and comments. You have absolutely understood what Drivalia is all about - transparency and honesty and if you book with us on our all inclusive package you know that the price you see is all you will pay.

Lower cost rates often have risks for example liability for damages or extras to buy such as fuel but our mission is to say goodbye to all of those things and offer a true honest price which has bene so popular.

We do look forward to seeing you again!
All the best
The Drivalia Team

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★★★★★

“Simplemente perfecto.”

Written on: 04/09/2015 by deLee269 (1 review written)

Alquilé un Opel Adam por 5 días. El coche estaba perfecto aunque tenía algún roce de un conductor torpe. No tenía ni una mota de polvo y tan solo 19.000 kms, la conducción era perfecta. Y lo más importante, no me cobraron ningún "gasto extra". Sencillamente fue perfecto. Si vuelvo a alquilar un coche ya sé qué compañía usar. Gracias a Drivalia por el trato tan excelente… Read Full Review

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★★★★★

“Empfehlenswert”

Written on: 04/09/2015 by Beach84 (1 review written)

Sehr gute Fahrzeuge, im Verhältnis sehr günstig! am besten das volle Paket buchen so erspart man sich zuärzliche versteckte Kosten und ist rundum versichert… Read Full Review

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★★★★★

“Excellent service”

Written on: 03/09/2015 by McKay1990 (1 review written)

All good from the get go. Highly recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Thank you for your review. We are pleased you have a good experience with us and we look forward to the opportunity to serve you again!

All the best
The Drivalia Team

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★☆☆☆☆

“Not to be trusted”

Written on: 02/09/2015 by Banks1963 (1 review written)

I hired a car from Drivalia, booked through Economy Car Hire. I took out all additional insurance with ECH, which covered me for incidentals...like loosing keys, cracked windowscreen etc. On picking the car up at the office in Palma, the Drivalia representative refused to acknowledge the addiotnal insurance we had taken out. And told us because of the recent damage to hire cars in the resort we were staying in, we would lose our deposit of 1200 euros without a shadow of doubt. Although we… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Thank you for your review. We are unable to comment on the level of cover offered by other companies but it is true that if you choose not to take cover directly with us you do have to leave a deposit, as with all car hire companies, and then pay for any damages depending on the package that you have booked.

We do not have access to individual records here but if you feel unhappy with the service you have received please do send an email directly to us and we will contact you in person.

All the best
The Drivalia Team

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★★★★★

“Effective and quikly. Good service and friendly people. ”

Written on: 02/09/2015 by Charliew445 (1 review written)

1 week, everything was ok. I will recomend you to friends… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Thanks for your review! We are pleased everything was good for you and we look forward to welcoming you and your family and friends very soon.

With best wishes
The Drivalia Team

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★★★★★

“We would definitely recommend using Drivalia !”

Written on: 01/09/2015 by amDickson424 (1 review written)

We have used Drivalia a number of times and have always had excellent service. Everything from booking to collection to return always goes smoothly and quickly, no queuing for ages at the airport to collect the car. We have always found the prices to be reasonable and the cars well maintained. We will always choose them when visiting Alicante… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Hello!

We appreciate your custom and your comments and we are delighted that everything was good for you.

We do hope that we can look forward to seeing you again on your next visit to Spain.

Hasta la próxima!
The Drivalia Team

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★★★★★

“Good service, simple and trustworthy”

Written on: 31/08/2015 by 229McLeod (1 review written)

good service, good staff, good value for money. no sales gimmick or pressure from the staff, no hidden or unexpected charges, full to full fuel policy, shuttle service was convenient and timely, will use again. Much better experience than Goldcar or Cardelmar which always end up as a bad experience… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 05/09/2015

Thank you for your review and of course for trusting us with your car hire requirements in Spain. We are delighted that everything was good for you and we hope that we can look forward to serving you again next time you are in Spain.

All the very best
The Drivalia Team

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★★★★★

“Glad we chose Drivalia”

Written on: 31/08/2015 by keilora (1 review written)

After a long time trying to source a car in Mallorca without the underhand additional charges for fuel and extortionate no excess fees, we booked a car with Drivalia on the basis of positive reviews. In terms of booking, we chose the all inclusive option, which truly does mean no extra charges and you don't have to leave a huge deposit (I think around 1600€) for insurance excess. Full fuel and return full policy works perfectly as there is a petrol station 100 yards from the site, thus… Read Full Review

Drivalia_Car_Rental's Response to keilora's Review

Written on: 05/09/2015

Thank you for your lovely review. Our insurance or all inclusive "Ultimate package" is designed to offer the convenience of complete cover and no heavy deposits etc. It´s nice to know that our customers appreciate this and we hope that we can look forward to the opportunity to serve you again soon.

All the best
The Drivalia Team

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★★★★★

“Brilliant experience and really friendly staff”

Written on: 31/08/2015 by Alanhrt (1 review written)

we used Drivalia last year and the whole experience was so good that we decided to use them again and hoped that it would be as good..........and it was! From the moment we arrived at the airport, the shuttle bus arrived straight away and then we were at the Drivalia centre in minutes. The staff that we then met were extremely friendly and even gave us an upgrade on the car (as there was one available)! Returning the car was just as easy. Definitely use again… Read Full Review

Drivalia_Car_Rental's Response to Alanhrt's Review

Written on: 05/09/2015

It´s great to hear that you have returned to us for the second year running and we look forward to next time too!

We really appreciate your custom and for trusting us with your car hire needs in Spain especially with all of the bad press that the industry in general gets over here.

We very much look forward to the next time we see you!

All the best
The Drivalia Team

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