Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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★★★★★

“spain car hire”

Written on: 23/10/2015

I have used this company a few times now and will have no hesitation in using them again in the future,the service from all the staff has always been excellent. the product is very easy to use from booking right through to returning the car at the end of the holiday… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 24/10/2015

Hola

Thank you for your review. We are always delighted to get feedback, particularly from regular customers. We are pleased that you enjoy using our service and hope that we can continue to serve you for many years to come.

All the best
The Drivalia Team

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★★★★★

“Good Provider”

Written on: 23/10/2015 by Agustin429 (1 review written)

Nice new car with all extras you would expect. Like all providers a little pressure to take their add on insurance even though I had bought top up via Economy Car Hire. A note to the company' if you priced your add on insurance at a similar level to third party car hire providers we would buy it off you' No grief when returning vehicle and the staff were polite and helpful… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 24/10/2015

Thanks for taking the time to leave a review. We are delighted that everything was good for you and that you enjoyed your experience.

We look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★☆☆☆☆

“Rip off”

Written on: 17/10/2015 by mariemillerdixon (1 review written)

Went through jet2 payed £141 then an extra£60 for damage refund to be told by drivalia that I was not covered properly so had to pay €363.48 when picking up the car which put me in the red with my bank not happy at all they said to the other guy picking up his car he had to pay €141 they must rip everyone off… Read Full Review

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Drivalia_Car_Rental's Response to mariemillerdixon's Review

Written on: 18/10/2015

Thank you for your feedback.

Unfortunately here we cannot look at individual files but if you email us, we are always happy to look at your contract and provide a personal response.

In general terms when you book through an agency the package is our low cost rate which often means purchasing fuel when you arrive (we also do full to full which is far more popular). If you chose to purchase insurance elsewhere then this would not be valid with us which means you have to leave a deposit and then later pay for any damages that may happen and afterwards deal with your insurers.

We do offer full coverage at the desk which is direct with us and avoids a deposit or the need to pay for any damages but this is optional. If you arrive and have purchased cover elsewhere then the most sensible thing if you are unsure as to the level of cover is to check with your insurance papers or call your insurer to be sure and then decide if you wish to take responsibility with us and leave a deposit or take our full cover.

Agencies do tell customers that they will have to pay fuel on arrival (in the base of our most basic package) and usually they explain the various cover options also in your terms and conditions.

As I said, unfortunately we cannot look at personal files here but please do email our office if you want a personal reply.

All the best
The Drivalia Team

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★★★★★

“Drivalia easy rental”

Written on: 17/10/2015 by MylaSparks480 (1 review written)

I rented a car in Oktober. Staff very helpfull and frendly. I recomend to all. I recomend S.C.D.W as the insurence I took with the broker was only third party with Drivalia. And I had experience before...the broker takes about 7 month to give you the money bag. If you just want to enjoy your holiday. Use Drivalia… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 17/10/2015

Hello!

Thank you for your review. We always appreciate hearing from our clients. We are pleased that you were happy with everything. Actually a lot of people have mentioned recently similar things about some insurers taking a long time to repay claims. It is generally the best idea to get your cover from the car hire company because although this can sometimes cost a little more it does give you complete peace of mind and of course support in the event of any problems.

Don´t forget that our "Ultimate" package which is available on our website includes complete cover at an overall lower price so it makes for what is arguably the most competative overall car hire package (and certainly the most transparent!).

We look forward to seeing you again,
All the best
The Drivalia Team

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★★★★★

“Booked car hire with Drivalia in September, absolutely...”

Written on: 14/10/2015 by Edluin (1 review written)

Booked car hire with Drivalia in September, absolutely hassle free, picked up at airport taken to car pick up point and return to airport. staff very helpful and friendly. Took out SCDW insurance for piece of mind as this covers ever eventuality. Would definitely use Drivalia again and would recommend to friends and family… Read Full Review

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Drivalia_Car_Rental's Response to Edluin's Review

Written on: 17/10/2015

Hola!

Thank you for hiring a car from Drivalia and for taking the time to leave a review.

We are really pleased that everything was good for you and we very much look forward to seeing you again.

Kind regards
The Drivalia Team

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★☆☆☆☆

“Excessive charges”

Written on: 08/10/2015 by Manninghq84 (1 review written)

I have hired cars from Alicante airport several times a year for many years, but never from Drivalia and despite reading the poor reviews, as they were cheap, thought l would try them. When we returned the hire car they found a scratch on one wheel hub & we were told the charge was 40 euros + 60 euros administration fee. They knew l had my own excess insurance, so they said, you can claim it back. I thought these fees were excessive and after much discussion they agreed to waiver the 60 euros.I… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 10/10/2015

Thank you for taking the time to leave a review. We are sorry that you are unhappy with being charged for the damaged wheel.

When you book a car with us you have various options including low cost rentals where you accept responsibility for the car or our all inclusive rate where everything is covered. We also offer full cover options for clients who book the low cost rates but from what you have said in your case you chose to take your cover elsewhere.

Any damages to cars incur administration time which we do normally have to charge but from your comments our staff agreed to waive this and charge just for the damage and 49 euros for a damaged wheel is not over the top. For wheel trims we simply charge the cost that is made to us by the dealerships for a new trim.

Nevertheless if you have cover with a third party I am confident that our team will have provided you with an invoice so that you can place a claim with them.

Kind regards
The Drivalia Team

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★☆☆☆☆

“Completely taken in by the excess insurance”

Written on: 04/10/2015 by HopeK (1 review written)

I hired a car from Drivalia in Alicante for 2 weeks in September. I booked through Economy Car hire and paid an additional premium for Excess Reimbursement Insurance. Of course this was not recognised by Drivalia so we had to pay and extortionate amount for extra insurance. We were reassured that any problems with the car would be dealt with. Unfortunately we had a puncture doing our stay and their first reaction was to tell my husband to change the tyre! After stressful negotiation they… Read Full Review

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Drivalia_Car_Rental's Response to HopeK's Review

Written on: 07/10/2015

Thank you for hiring a car from Drivalia and of course for leaving your feedback.

Although here we don´t have access to your individual information I can clarify some things in general.

With regards to the insurance, if you book a low cost rate then the car comes with an excess and other exclusions which you can choose to protect with our SCDW cover. If you choose to buy insurance elsewhere you in effect cut us out of the picture because this is a contract between you and the broker or insurer. Obviously as the insurance is yours and not ours we cannot claim from it, you have to which means you have to pay for any damages or other costs to us and then later submit a claim to your company when you return home. Different companies have different levels of cover and obviously that is between you and them to deal with. This is why you have to leave a deposit with us to offer security in the event of damages.

This is why we cannot "recognise" it because this does not remove your liability to us in the event of any damage. If you purchase our own cover this is not the case as this removes all of your responsibilities directly with us. If you book direct and choose our Ultimate rate then all there are no exclusions or issues what so ever and of course no deposits.

When it comes to punctures, the normal procedure for a puncture is to put on the spare tyre. All of our cars come with either a spare or an emergency re-inflation kit and obviously fitting the spare gets you back on the road. Most clients who do get a puncture call us after they have changed the tyre to ask what to do next and in these cases we either instruct you to go to a nearby garage (at our expense if you have our cover) or we replace the car, whatever is the fastest and easiest solution.

Our SCDW cover ensures that you have no financial risk and you are never off the road for long but our aim is always to get you back up and running as fast as possible and simply changing the tyre is something most people can do and is usually much quicker than waiting for a recovery assistance.

We always look at the fastest option for the customer and the option that provides minimal fuss and most clients tell us they would rather fit a spare and then pop into a garage at their convenince.

If a car is undrivable we of course provide assistance but in general terms it is much faster for you to change a tyre than to wait for a mechanic to arrive just to do the same thing for you and this is why this option would have been suggested at first.

Kind regards
The Drivalia Team

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★★★★★

“superb service all round”

Written on: 02/10/2015 by KarliGonzales28 (1 review written)

was a little hesitant about booking a car off site but needn't have been as the shuttle buses were regular and it only took about 7 minutes to get to to the site, all the staff were extremely friendly, i will definitely book with you guys again :-)… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Hola!

Thank you for taking the time to write a review. We do pride ourselves in the speed of service and convenience that we offer compared to the long queues that people often find in the terminal!

We are really pleased that everything was good for you and we look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★☆

“Worked like a charm!”

Written on: 01/10/2015 by Danika1981 (1 review written)

Very happy with our first rental with Drivalia. We were traveling with two small children and always dread the rental process. To our pleasant surprise - everything went along extremely smooth and there was no problem or long waiting. Based on this one experience, we would definitely recommend Drivalia… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Thanks for taking the time to write your comments. We are delighted that you found the service that we offer good and we very much look forward to seeing you again on your next visit.

All the best
The Drivalia Team

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★★★★★

“Another Positive Experience ”

Written on: 01/10/2015 by KimberlyWebster1990 (1 review written)

this is the 3rd time i have used Drivalia Car Rental and each time i have received excellent service, vehicle and value for money - the old adage of "you get what you pay for" doesn't have to be a negative statement, with Drivalia you get far more than what you pay for...... wow, looking at this testament you would think i was on commission :-) … Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Thank you for taking the time to leave a review for Drivalia. We are really pleased that you enjoy using our service.

You are right that you get what you pay for and our Ultimate All Inclusive Package is not the "cheapest" out there but it is arguably the best value in the market with our speedy service, new fleet of cars and of course with no hidden extras!

We look forward to being of service to you again on your next visit to Spain!

All the best
The Drivalia Team

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★★★★★

“Good ”

Written on: 01/10/2015 by Carrollqp398 (1 review written)

The transfer shuttle minibus was waiting for us when we arrived. A few minutes later we were at the office and were given a spotless new car. Trouble free and quick service… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Thanks for taking the time to leave your review. We are pleased that our service and of course our vehicle lived up to your expectations.

We look forward to seeing you again.

All the best
The Drivalia Team

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★★★★☆

“Good Quality Car Hire”

Written on: 01/10/2015 by Isaiasn394 (1 review written)

Excellent overall service from Drivalia. Used this company several times and will use again… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Thank you for your continued custom and for taking the time to leave us a review. We are really pleased that you are satisfied with the service that we are delivering and we look forward to serving you for many years to come.

All the best
The Drivalia Team

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★★★★★

“Very Helpful , friendly and clear instructions on...”

Written on: 30/09/2015 by Chandlera272 (1 review written)

I would return to Drivlaia . we had a very good experience on both arrival and drop off. The confusion over insurance was quickly dealt with in a clear and professional manner . We got the car we booked and the member of staff who dealt with us was brilliant love the smile . Well done Drivalia and all the staff it was a pleasure… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Thanks for taking the time to leave us a review. We are pleased that everything was to your satisfaction and we look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★★

“Good hassle free car hire.”

Written on: 29/09/2015

The shuttle minibus was waiting for us when we arrived, the driver was polite and helped us with our luggage, only a few minutes drive and we were at the office and given a spotless new car. Excellent… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 05/10/2015

Thanks for your review. It´s great to know that everything was good for you and we hope very much that we can look forward to serving you again in the future.

All the best
The Drivalia Team

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★★★★★

“never disappointed us -- best to book directly.”

Written on: 28/09/2015

Booked directly you get their insurance and choose full-full if you want. then no big deposit and very fast return. And usually as cheap as discount insurance where you have to pay upfront and claim back.. Cars have always been great and occasionally not exactly as example, but always as good and NO hire company can absolutely guarantee make and model. Good company very helpful staff… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Thank you for your lovely review. We love to hear from our clients and are delighted that you enjoyed hiring your car from Drivalia.

You are absolutely right that purchasing your cover from us is the best way to proceed and whether you add on our SCDW cover or book our ULTIMATE all inclusive package you know that with Drivalia we will always do our best to give you a great deal that above all is honest, fair and offers peace of mind.

We do look forward to serving you again soon.

All the best
The Drivalia Team

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★★★★☆

“Alles war ok. gerne wieder.”

Written on: 28/09/2015 by Webb419 (1 review written)

Keine Wartezeiten, guter Service, nettes Personal. Gerne wieder… Read Full Review

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★★★★★

“Best rent car experiences!!”

Written on: 27/09/2015 by 410Fernandez (1 review written)

I had an excellent time with Drivalia. We had to change the wheel, we drove to Drivalia to let them know and they straightaway gave us another car, a better car. I will definitely use this company again and I definitely recommend it… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Thank you for taking the time to write a review. We are pleased that we were able to get you back on the road quickly when you had a puncture. Sometimes people ask why costs for things such as coverage are higher in the office than some internet companies offer but the truth is that like all good cover when the time comes and you need help what you get really is what you pay for and our priority is to keep you moving and make your holiday stress-free.

We do look forward to the opportunity to serve you again in the future.

All the best
The Drivalia Team

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★★★★★

“I thought the service was excellent, from pick up...”

Written on: 27/09/2015 by JohanSchaefer1987 (1 review written)

I thought the service was excellent, from pick up point to drop off point, I would recommend it to my friends or anybody thinking to hire a car in Spain… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Thank you for your review. We are pleased that you are happy with the service received and we look forward to seeing you again soon.

All the best
The Drivalia Team

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Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Thank you for your review. We are pleased that you are happy with the service received and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent service”

Written on: 27/09/2015 by Reese457 (1 review written)

I always use Drivalia when flying into Alicante, I find the company very trustworthy and there are never any hidden extras to pay for. The service is excellent and the vehicles are always clean and to a high standard. I will most certainly use your company again when I next visit Spain… Read Full Review

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Drivalia_Car_Rental's Comment

Written on: 29/09/2015

Buenos dias

Thanks for your review and kind words. We are really pleased that you enjoy hiring your cars from us and it´s great to hear that you trust us with your car hire needs.

We look forward to seeing you again soon.
All the best
The Drivalia Team

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★☆☆☆☆

“Beware.”

Written on: 26/09/2015 by BJF123 (3 reviews written)

Just returned from Spain. I hired a car at Drivalia Alicante prior to going. Unfortunately our plane was 1 1/2 hours late and so I had to pay out of hours charge 34.99 euros (No problem with this)I was then asked to check the car in a dimly lit area at about 1.30 in the morning and sign the relevant paper work. There was a list of scratches on the hire agreement some I could see in the light others I couldn't. It was a nice car but the next day I could see that the interior and boot had not… Read Full Review

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Bjf123's Response to BJF123's Review

Written on: 29/09/2015

Sorry I forgot to mention the Registration Number of the Opel Meriva it was 9080HVZ

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Drivalia_Car_Rental's Response to BJF123's Review

Written on: 07/10/2015

Thank you for your review and of course for renting a car from us.

We understand that you are unhappy if you were charged for damages, sadly everyone who is charged for damages tends to feel upset by this but I am sure you can understand that when a customer booked a low cost deal and chooses to assume the risk then we do have to charge for any damages as this is a direct cost that we either have ot pay for repairs or reduce from the resale value and every scratch really does make a difference.

The fact is that we do keep extremely accurate records of damages and they are checked at various stages including as you say by the valeters. You will see that from all of the reviews we have left for us most of the few negative ones are from people who have been charged for damages but there are also countless positive reviews from people who return their cars with no damages and are not charged.

We do understand that it is frustrating when something happens especially if you are unaware of it happening but as a company we have strong integrity and values which we have built the business on and our reputation backs this up. We certainly donot charge for existing damages in any cases.

All the best
The Drivalia Team

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Bjf123's reply to Drivalia_Car_Rental's Comment

Written on: 08/10/2015

I am afraid I do not accept your response.
I was unhappy that I was charged for damage which was obviously old damage.
I was upset and angry not because I had to pay the extortionate amount for a 3 cm scratch (I have insurance for this ) but because I could see that the damage was old and I was being taken for a fool, and there was nothing I could do about it.
May I just add that for your future customers (and I won't be one of them) who happen to arrive when it is dark that you provide a well lit area where the car can be examined properly by the hirer and photographed if necessary

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Drivalia_Car_Rental's reply to Bjf123's Comment

Written on: 11/10/2015

We are sorry that you still feel unhappy with our reply. As you have said however our car park is equipped with well-lit areas where vehicle inspections are easy even at night. If you choose not to take our cover then you are always very welcome (and advised) to inspect the car prior to leaving to check the list of pre-existing damages against the car itself and we go out of our way to ensure that we make this possible.

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Bjf123's reply to Drivalia_Car_Rental's Comment

Written on: 11/10/2015

You have misread my reply. The area where I had to inspect my car was not well lit, that was my point.my advice was to make it well lit. for future customers so that they will not be caught out as I was.
My final correspondence on the matter

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