Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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95% of users recommend this
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★★★★☆

“GOOD COMPANY”

Written on: 21/08/2015 by orleyge (1 review written)

Directions at the Airport poor (Lift is not easy to find) and the pick up vehicle was a walk from the entrance opposite the lift. After that everything was good (we have used this pickup method before with several Companies, so for us it was not a problem). The return map MA19 from Palma was a bit misleading No junction 10 (or we did not see it) we did a U Turn from junction 11. Difficult right turn on the roundabout and the road is one-way the sign on the left for Drivalia is quite small, if… Read Full Review

Drivalia_Car_Rental's Response to orleyge's Review

Written on: 24/08/2015

Thank you for your review. We appreciate your great star rating and we will ensure that all of our partners are briefed to ensure they are providing clear instructions for the location of our bus service.

We do hope that now you know where to go we can look forward to you trusting us with your car hire needs again!

Kind regards
The Drivalia Team

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★★★★★

“Highly recommend! ”

Written on: 20/08/2015 by CaelHernandez (1 review written)

Drivalia offer a fantastic service. The booking process was smooth and easy. All staff from the initial booking, then collecting and dropping off the car were incredibly helpful and friendly and the car was great quality. Will absolutely use them again and highly recommend them to anyone… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Hi and thank you for your review.

We are really happy that you enjoyed hiring a car with us. If you want to stay up to date with all the latest news, offers and promotions please do like Drivalia Car Rental on Facebook and you will be joining our little community of customers!

We look forward very much to the opportunity to see you again.

All the best
Steve
Drivalia Car Rental

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★★★★★

“Stress Free Carhire”

Written on: 20/08/2015 by Rangy (1 review written)

I would recommend this company to anyone. They are reasonably priced, transparent, very friendly, very helpful and speak very good English. I also like the fact that you are taken away from the melee of the airport. Much easier and stress free to get on the road. I would use them every time… Read Full Review

Drivalia_Car_Rental's Response to Rangy's Review

Written on: 24/08/2015

Hello and thanks for your review!

Transparency is what we pride ourselves on and our Ultimate package has been so incredibly popular because instead of a silly low price to pure people in and then hidden costs on arrival which has become the business model for many car hire companies, with Ultimate the price you see is the price you pay and we don´t even block your credit card for a deposit!

We are here, ready and waiting for take care of your car hire needs next time you are in Spain and we look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★★

“Car Rental experience”

Written on: 20/08/2015

A great experience. Staff were very helpful and the vehicle was first class. Easy to find. And good value for money. I have used many car hire firms over the years and this is about the best. We are returning to Spain next year and I will certainly use you again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Hola!

Thank you for leaving your review. It´s great to know that everything was good for you and to be considered the "best" by someone who clearly visits the area a lot is an honour.

We look forward to next time and remember that as an existing customer if you contact us by email we will provide a special quote!

Hasta pronto!
The Drivalia Team

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★★★★★

“Highly Recommended”

Written on: 20/08/2015 by Karsont206 (1 review written)

Excellent, efficient service. Helpful and friendly staff. Car was in excellent condition. Couldn't have asked for better… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Thank you for your lovely review. We are delighted that you enjoyed your car hire experience with us and we look forward to seeing you next time!

All the best
The Drivalia Team

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★★★★★

“Great car hire”

Written on: 20/08/2015 by Myrick150 (1 review written)

Having read the reviews about Drivalia online we decided to give them ago. I found the prices competitive but really liked that the price I paid online upfront covered everything and there were no hidden costs. Directions from arrivals to pick up were clear and easy to follow. I think we were on the road within half an hour of picking up our luggage. Returning the car was equally simple. I will use Drivalia again and would highly recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Thank you for your review. It is great to hear when customers appreciate our transparent pricing which is what we are priding ourselves on especially since the launch of our Ultimate package earlier in the year.

Speed is so important to us because customers of "in terminal" companies can often be waiting hours to collect their cars but with us we have high staffing levels and muñtiple busses we really make an effort to get you away from the crouds and on your way to enjoyyour holiday as quickly as possible.

If you have not already done so please like us on Facebook to stay completely up to date with the latest news and offers!

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★☆

“Easy no fuss rental”

Written on: 19/08/2015 by TKD50 (1 review written)

Having experienced " cheap " deals Drivalia caught my eye. No hidden costs, good staff and a small car with sat nav.I was not disappointed and had a care free drive all holiday. As it was diesel we clocked up half a tank which was around £20. I heard a member of staff with another customer speaking of the damage waiver insurance, but no hard sell. The easiest and least stressful hire in 8 years. Highly recommend this to all my friends now, and know where i'll go in future… Read Full Review

Drivalia_Car_Rental's Response to TKD50's Review

Written on: 19/08/2015

Hola!

Firstly thank you for hirign a car from us and for taking the time to leave a review. You have hit the nail on the head regarding how the car hire industry in Spain has become - "cheap but with lots of hidden extras". We are working hard to break away from this culture and offer what we believe to be the most honest and transparent car hire in the area.

When we launched our all inclusive "Ultimate" car hire package we were cautious because the price does usually come out a little more expensive than some of the cheapest offers that people can find but we have found that this package has been incredibly popular and now the majority of our clients choose it because when you book "Ultimate" the price that you see is the final price that you pay.

We thank you again for trusting us with your car hire in Spain and we very much look forward to the opporunity to care for you and of course your family and friends in the near future.

All the best
The Drivalia Team

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★★★★★

“Drivalia Experience Alicante”

Written on: 18/08/2015

I have rented in Spain before and Drivalia were by far the best I have used. The pick up from the airport was flawless and the wait was short. At the depot, we were treaty diligently and efficiently with respect and professionalism. I thoroughly recommend Drivalia to anyone looking for a cost effective, simple and pain free car hire in Spain… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/08/2015

Thanks for your review!

We are delighted that you enjoyed dealing with us and found our service good and fast. "Pain free" car hire is what we pride ourselves on and it´s always rewarding to hear that we are getting it right :-)

Thank you for recommending us! We certainly look forward to seeing you again next time you are in town!

All the best
The Drivalia Team

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★★★★★

“No hidden extras”

Written on: 17/08/2015 by Adele.Patrick (1 review written)

communication exchanged in emails Before holiday excellent. Arrival process smooth quick and easy. Car provided excellent. Collection from airport perfect. On return car return again easy. My son left item in car. I called from airport and they returned with driver-great service. No hidden extras which I loved as took out full insurance before travelling. Ive never heard a car hire company say dont worry if you damage car all is covered! Will recommend and certainly use again. Would recommend… Read Full Review

Drivalia_Car_Rental's Response to Adele.Patrick's Review

Written on: 19/08/2015

Hola!

Thanks for your lovely review and more importantly thank you for entrusting us with your car hire needs in Spain. We are really pleased that everything was as expected for you and that we lived up to our reputation!

Our main objective is, as you said "no hidden extras" and our all inclusive "Ultimate" rate has been incredibly popular since we launched it because it provides exactly this :-) And yes, you should be able to enjoy your holiday and not have to spend your time concerned about what happens to your car - that´s what our full SCDW and our Ultimate package are all about!

We are pleased we were able to get your lost property to you. You are not alone - it happens all the time and of course if we find anything in the bus or a client calls then we know that we have limited time before you have to go through airport security so we always do everything we can to get it back to the customer. You wouldn´t believe some of the things that get left in cars either !

Thanks again and we very much look forward to seeing you next time!

Saludos!
The Drivalia Team

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★★★★☆

“The shuttle bus especially when you arrive could be a...”

Written on: 16/08/2015

The shuttle bus especially when you arrive could be a quicker but having said that the drivers are absolutely brilliant and very helpful. The collection process could be quicker and more counter positions should be open at peak times. This is my third time so far and I have another vehicle booked next month for 3 weeks through DYS… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/08/2015

Hello and thank you for hiring a car from us! It´s great to hear that you had a good experience with us and of course our staff.

If you were kept waiting we apologise. We do have what is probably the highest staff to client ration in the area and at busy times we operate more than one bus in order to provide an incredibly swift service.

In general (around 95% of cases) our bus is waiting to collect clients as they arrive at the bus stop and likewise, in the overwhelming majority of cases there is either no wait or a maximum of one person in front waiting at the collection desk. We actually plan our staffing levels very carefully to ensure that peak times are very well covered. Of course on rare occasions there can be a slight wait due to flight delays, last minute bookings and so on but please be assured that in general we provide what is probably the fastest service in the area. Clients regularly comment to us that they are amazed that they can get their car in a few minutes when others have to queue for several hours in the terminal!

We do hope that we can look forward to seeing you again on your next trip to Spain and that you will experience our usual efficiency and lightning fast pickup and return process.

Hasta la próxima!
The Drivalia Team

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★★★★★

“Excellent service, helpfull staff”

Written on: 16/08/2015

I was very happy with the staff of Drivalia. When I went to collect the car I had a problem, but the staff was very helpfull and friendly. Everything was sorted out and we had a great vacation. I will be recomending Drivalia to my friends!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/08/2015

Hola!

Thanks for your review and lovely comments about our service and our team. The staff are what makes a business and we have a great team of multi-lingual staff, many of which have been with us since the very start of Drivalia and who all take a great pride in the service that they deliver. Our staff are proud of their work and it´s always rewarding to know that their efforts are appreciated.

We are pleased that you enjoyed your car hire and of course your holiday and we very much look forward to the opportunity to care for your car hire needs again on your next visit to Spain.

Hasta pronto!
The Drivalia Tean

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★★★★★

“Helpful straightforward fast ”

Written on: 16/08/2015 by Averyn166 (1 review written)

Less than 5 mins from the airport, no waiting around, straightforward process. We re fueled the car on way back and did not incur any hidden charges. Childs booster seat was dirty and expensive to hire… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/08/2015

Thanks for your review and for hiring a car from Drivalia. We are pleased that you enjoyed our fast service and our transparent pricing. We have passed on your feedback regarding the booster seat because we aim to provide quality and clean child seats for all of our customers.

We have child seats available as many of our customers really prefer the convenience of renting one rather than bringing their own to Spain but if you are traveling for longer periods it can sometimes work out more cost effective to bring your own.

We hope that we we can look forward to seeing you again on your next visit to Spain and thanks again for trusting us with your car hire needs.

All the best
The Drivalia Team

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★★★★★

“Wouldn't use anyone else at Alicante”

Written on: 16/08/2015 by 219Gunn (1 review written)

Used 4 times now after finding last year via Tripadvisor - and would not use anyone else now. Quick helpful, efficient check out and check back of car. Friendly staff. Good value and great car… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/08/2015

Thanks for taking the time to share your experience. It´s great to know that everything was good for you and we are delighted to welcome you to our family of satisfied customers.

We look forward to the opportunity to care for your car hire needs in Spain next time you visit.

Hasta pronto!
The Drivalia Team

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★★★★★

“No nonsense ”

Written on: 15/08/2015

We had had some poor experiences renting cars in Mallorca (the classic insurance scheme) and had decided to go for some of the big companies like Avis, thinking that they would enable us to book the full package in advance maybe at a slightly higher price, which would be well spent. However, it always ended up in insurance with some liability that could only be reduced to zero by buying additional insurance "at the counter" = hand over your wallet and let them rip you off. Hence we gave up… Read Full Review

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★★★★★

“No hassle no fuss”

Written on: 14/08/2015 by ljRogers387 (1 review written)

Friendly helpful staff, Shuttle bus from the airport to the office is only a couple of minutes and booking in at Drivalia office was hassle free overall excellent service… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/08/2015

Hello from Spain!

Thank you for leaving a review and thanks of course for trusting us with your car hire needs. We are delighted that everything was good for you and we look forward to the opportunity to serve you again!

All the best
The Drivalia Team

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★★★★☆

“Einwandfreie erste Erfahrung mit Drivalia”

Written on: 14/08/2015 by dgkaaks (1 review written)

Es hat alles einwandfrei geklappt. Lediglich die Abholung vom Treffpunkt am Terminal könnte etwas zügiger vonstatten gehen. Die Shuttle-Frequenz hängt wahrscheinlich an der Anzahl der zur Verfügung stehenden Busse (1). Nach der Rückgabe des Wagens hatten wir Glück und konnten sofort im Shuttle-Bus Platz nehmen. Übernahme und Abgabe des Fahrzeugs verliefen zügig und problemlos. Im Gegensatz zu vorher gelesenen Rezensionen waren die Mitarbeiter nicht aufdringlich, was den "Verkauf" der… Read Full Review

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★★★★★

“No surprises, very helpful staff ”

Written on: 14/08/2015 by Alondrac274 (1 review written)

My family have used Drivalia for the last few times we have required a care in alacante we have never had an issue any minor problems we have had were quickly and painlessly resolved. The staff are always very helpful and we always feel we are in full understNding of what is going on. The price quoted is always the price I pay, never had any surprise or hidden costs there is always extras available that will cost more eg insurance options etc but I have always been well informed by the staff… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/08/2015

Thank you for leaving a great review. It´s always nice to hear from satisfied customers and we really appreciate you sharing your experience with the world!

We very much look forward to seeing you again on your next visit to Spain!

All the best
The Drivalia Team

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★★★★★

“Top notch hire company.”

Written on: 14/08/2015 by Kristind414 (1 review written)

I would just like to say how good a service was provided by Drivalia. From the peace of mind of the collect full/return full fuel policy to the professionalism and the customer experience everything was top notch. The car I hired, a Fiat 500, was just what was needed (though not necessarily expected) having low mileage and being in extremely good condition. Both the picking up and dropping off of the car was so easy compared to some car hire firms. Admittedly I had pre-booked the additional… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/08/2015

Thank you for taking the time to write a review. It´s lovely to know that you were satisfied with the service you received from Drivalia.

We really do try hard to deliver not only great cars but great service and support too and we are always delighted to hear from our satisfied customers.

We look forward to the opportunity to serve you again.

All the very best
The Drivalia Team

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★★★★★

“Great hire company!”

Written on: 13/08/2015

We hired a Drivalia car for ten days from Alicante and were very happy with the experience. The car was clean and in great condition. The transfers to and from the airport were good. We took out the extra insurance which I would highly recommend as we did have accident. Having the extra insurance meant that the car was recovered and all our taxi fees were reimbursed. The only thing we weren't covered for was transferring us back to our villa after the accident. Luckily the Spanish police… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/08/2015

Hola!

Thank you for choosing Drivalia and also for taking the time to leave a review.

We are sorry that you had an accident during your holiday, unfortunately this is something we are used to as you can imagine but we are pleased that we were able to take care of you efficiently and enable you to continue your holiday without a fuss.

When clients choose our full cover (or book our Ultimate rate) our incident management team are on hand to take care of everything in the event of an accident and our goal is to get you back on the road fast. We work closely with our recovery contractors to ensure that if your car cannot be driven another is delivered at a convenient time and to a convenient location ... because after all, you are on holiday!

We do hope that we can look forward to welcoming you again on your next trip to Spain.

All the very best
The Drivalia Team

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★★★★★

“Efficient & Faultless”

Written on: 13/08/2015

Walked out of airport terminal, pick up was immediate, taken to rental office, filled a couple of forms in and drove away. Staff were very helpful, informative and spoke good English. Drop off was just as easy and quick which left us arriving at the airport in plenty of time. Highly recommend this company and I will definitely use them again. All correspondence with them prior to hire, via email, was answered immediately. Only minor downside was they don't offer roof racks, it wasn't a problem… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 15/08/2015

Thank you for your lovely review. We are pleased that you were satisfied with the service that you received.

At the moment we don´t offer roof racks simply because of the large range of cars that we offer and to be honest there is almost no demand for them but we will pass this comment onto our management team as something to consider in the future.

We look forward to seeing you on your next visit to Spain!
All the best
The Drivalia Team

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