Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
1359
98% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★★★

“Great Experiance”

Written on: 16/07/2014

On arriving at Alicante, we were unsure of transfer details. Proceed to shuttle bus??. Directions within airport not good. We found the terminal, with assistance from Airport staff. At correct Terminal, shuttle bus arrived within minutes. Loaded and away. Arrived at collection site within seven minutes. Staff very helpful, on the road within ten minutes, all paperwork completed. (Others told us that they had cued for more than an hour to secure a rental car, at the airport). Overall good… Read Full Review

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★★★★★

“Good car, great service”

Written on: 16/07/2014 by 8Burns (1 review written)

Quick and efficient transfer - clean car in excellent condition. Cheap price through Monarch website so happy to pay higher cost of full tank (return empty) which we knew was the case prior to collection. Overall very happy and will continue to use when we visit family near Alicante… Read Full Review

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★★★★★

“New Car and exactly what we requested.”

Written on: 15/07/2014 by Beverama (1 review written)

We'd read reviews on Trip Advisor but had never heard of Drivalia before. Our recent experiences with other car hire companies in Spain had left us feeling a bit jaded so we needed a change. From the moment we were taken from Alicante Airport to car pick-up with very minimal waiting time to the time we dropped the car off was a pleasure including the driving. We had ordered a Fiat 500 and that's exactly what we were given and with just 3 (yes...three) kilometres on the clock we were… Read Full Review

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★★★★★

“Best hire experience”

Written on: 15/07/2014 by Mandymccambridge (1 review written)

My family hired 4 cars altogether from this company and one car from another. The other company was very unhelpful and would not allow us our car as we had not printed off the documents. When we told drivalia about this they phoned the company who we had hired the cars from to send another confirmation email for us and promptly printed it out for us, even though it wasn't,t their company. They went above and beyond to help us. We then drove to our resort to find that my son had mislaid his… Read Full Review

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★★★★★

“would definately use again”

Written on: 15/07/2014 by cuffley30 (1 review written)

Excellent all round.We were nearly an hour late after landing(all our own fault went to wrong floor) and shuttle bus was still waiting for us. All staff speak good English and very helpful and friendly. Only one small thing we always take out renters insurance and at 6.95e a day little bit dearer than others but rental price very reasonable so swings and roundabouts.Will make a point of using next time. E.P Herts… Read Full Review

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★★★★★

“Quick, easy would recommend”

Written on: 15/07/2014 by 10Fernandez (1 review written)

It was easy to find the bus at the airport, the transfer to the office took only a coupe of minutes. The staff were very helpful and we were in our car within minutes of entering their offices. The process was far quicker and simpler than many companies on-site at the airport. I would highly recommend and will use again. The driver gave use easy tips on how to find their office on our return which was a great help. Many Spanish car hire companies have a bad reputation but Drivalia certainly do… Read Full Review

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★★★★★

“Perfect service in Alicante airport!”

Written on: 15/07/2014

We were in Alicante for three weeks in June - July 2014 and rented two cars from Drivalia. Never used Drivalia before. Internet reservation process: quite straight forward. Got all required, including information for the airport pick-up. Shuttle service: Nice personnel, fast pick-up. Office not too far from the airport, maybe 5min drive max. Car pick-up: Friendly staff, fast paperwork. We were lucky even to get a brand new car, alhtough in our case the "VW Golf or similar" meant Kia Cee'd… Read Full Review

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★★★★★

“Superb experience”

Written on: 15/07/2014 by Eliezer184 (1 review written)

From start to finish, this service was first class. The shuttle bus arrived within 2 minutes of our getting to the pick up point and we were the only two people being picked up. We were ticked off of the driver's list. The car was brand new and was of a higher grade to the one that we had reserved and paid for. The staff in the office were friendly and helpful and we received both directions on how to get to the motorway and also a map and directions on how to find the office again at the… Read Full Review

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★★★★★

“Drivalia Palma Car Hire - Great Service”

Written on: 14/07/2014 by Ecosse_vRS (1 review written)

Booked our car back in January having never used Drivalia previously. The whole process was seamless from start to finish. Minimal waiting time for the shuttle bus to the car collection depot. On way to depot the shuttle bus driver provided excellent clear instruction on the route to return the car. Reception process was speedy and reception staff were courteous and helpful. Our car was a group DD (Fiat 500L). The car was spotlessly clean inside and out and had done less than 4000km… Read Full Review

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★★★★☆

“Would Use Again”

Written on: 14/07/2014 by wenjohn (1 review written)

Renting a car through Drivalia is an easy and pleasant experience. The whole process was swift and we were on our way very quickly. The shuttle bus runs frequently so waiting time is very short. The car was a ford focus and reasonably new. We would definitely use them again rather than an agent when you're not sure what car you will get or which company you will be put with. Peace of mind is everything!… Read Full Review

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★★★★★

“Fast, Easy, Good Price”

Written on: 13/07/2014 by SpainItalyFan (1 review written)

The team speaks (besides spanish, of course) fluent and clear english and german, which made it very easy and convenient to discuss details of the contract and any kind of additional help i needed. The airport transfer is fast and easy, the team is friendly and the price is (as much as i compared, and i compared quite a lot) really the best out of about 25 offers i compared. In the end, i had missed to bring back the car in time and needed it 3 additional days. They knew i had no chance to… Read Full Review

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★★★★☆

“Very good experience”

Written on: 13/07/2014 by 78Hicks (1 review written)

Apart from confusion on how to find the shuttlebus area (no signs or directions) it was the best and most easy car renting experience ever. I had clumsily lost my drivers license during the vacation. Drivalia people quickly found it somewhere in the car after handing the car back, and they rushed to get me my card in good time before my flight home. Excellent service!… Read Full Review

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★★★★★

“First time with Drivalia”

Written on: 13/07/2014 by Cookerv92 (1 review written)

The transfers to and from airport worked very well. Staff members at the depot were polite,friendly and efficient and explained their system very well. Car was well prepared and clean. Fairly low mileage and easy to drive. Two things we found a slightly disconcerting 1. Car return not particularly easy, directions could be better, we drove around airport a couple of times and after two stops to ask for directions finally found it. This was during daylight hours, night time would have been… Read Full Review

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★★★★★

“efficient service”

Written on: 12/07/2014 by KarlyMcHugh258 (1 review written)

Really pleased with my experience with drivalia, efficient friendly service. We were given a brand new kia sportage and chose the full to full option. I would definitely recommend drivalia. The courtesy bus was so efficient and all the staff were lovely and didn't push extras like I have experienced with budget car rental before. Really impressed overall… Read Full Review

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★★★★☆

“Should change the company name to Drivehappier, maybe?”

Written on: 12/07/2014 by andyslot (1 review written)

A story that many previous hirers will aspire to.. How many times have you visited a counter in the airport, handed over your money and then been sent to another venue to collect your barely road legal and eventually, problematic hire car? After 5 years, we are still awaiting a refund for the days lost and costs of taxis from one previous hire company. Look, it's THIS simple.... You take one look at ANY of Drivalia's vehicles (which you can in Alicante, as the whole operation is conducted from… Read Full Review

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★★★★☆

“Great”

Written on: 12/07/2014 by Axele3 (1 review written)

Nice car with lots of space and good service incl shuttlebus to and from airport… Read Full Review

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★☆☆☆☆

“pretty awful”

Written on: 11/07/2014 by nsReid429 (1 review written)

We used these guys for 7 day hire from Alicante. Very bad experience. Charged us double the normal price for a tank of fuel, pretty much forced us to buy their own insurance (became quite nasty when we initially said no), then gave us a car with a faulty handbrake (did not work on steep hills....). Hard to find anything good to say… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/07/2014

Hi,

Thank you for your feedback.

We're very sorry to read that you are not satisfied with your recent car hire with our company.

Please send us an email quoting RC006/14 together with your rental details, as we would like to look into this matter.

At Drivalia car rental we take customer care into highest consideration and we're very sorry for not achieving your satisfaction.

Kind regards,

Toni
Drivalia

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Andyslot's Comment

Written on: 12/07/2014

Nice to see the occasional obvious fairy tale. ;-)

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★★★★★

“Great experience”

Written on: 10/07/2014

This is about the fourth time we have used Drivalia and the experience is brilliant. Right from the outset, it's incredibly easy and the staff are very helpful and friendly. Will always use Drivalia. Thank you… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/07/2014

Thank you very much for your kind review of our company.

We hope to keep welcoming you back for many years to come!

Kind regards,

Toni
Drivalia

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★★★★★

“Good service, nice staff and excellent cars”

Written on: 10/07/2014 by briggsinn (1 review written)

The service was good, staff was friendly and helpfull. I booked an Opel Astra or similiar and got a similiar KIA (diesel which was even better because of fuel economy). The car was brand new and in excellent condition. The shuttlebus is only a 2-3 minute drive and was not hard to find on the -2 floor. Note: The elevators are just in front of the arrival gate at Alicante airport. I originally was not going to add any insurance but since they have to block 500 EUR on your credit card if you… Read Full Review

Drivalia_Car_Rental's Response to briggsinn's Review

Written on: 11/07/2014

Hi,

Thank you very much for sharing your recent experience with our company.

We're delighted you found our service up to standards.

Kind regards,

Toni
Drivalia

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★★★★★

“Car hire in Alicante ”

Written on: 09/07/2014 by KimoraSchwartz (1 review written)

Going for the cheapest rate might not always be the best option, but this turned out to be both the best, cheapest and by far the easiest we have ever encountered in about 10 trips to Alicante. There was no sign to show where the shuttle bus collected you but apart from that the driver who collected us, the lady who gave us the keys and the man who was there on our return who friendly and very helpful. The fuel options full to full or full to empty were great. Will definitely use them again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/07/2014

Hi,

Thank you very much for your review of our company.

We are delighted our service met your expectations!

Kind regards,

Toni
Drivalia

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