Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
98% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★★★

“COULDN'T BE BETTER”

Written on: 29/06/2013

THE OVERALL HIRING THE CAR COULD NOT HAVE BEEN EASIER. THE STAFF IN THE OFFICE WERE VERY EFFICIENT AND FRIENDLY. WOULD RECOMMEND TO FRIENDS… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 02/07/2013

Muchas gracias for your review of our company!

Best regards from Alicante,

Bea
Drivalia Car Rental

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★★★★★

“Drilvalia rental”

Written on: 29/06/2013 by seasiders1 (1 review written)

Everything was smoothly organised from beginning to end. The airport pick up & drop off were efficiently handled as well as the vehicle pick up & drop off. The only gripe is the fuel policy could be more flexible, had to purchase a full tank & only used 60%… Read Full Review

Drivalia_Car_Rental's Response to seasiders1's Review

Written on: 02/07/2013

Hi,

Thank you very much for sharing your recent experience with Drivalia.

We would also like to inform you that we offer full full fuel policy rates which may be of your interest in the future if you're not intending to travel far.
Kind regards,

Bea
Drivalia Car Rental

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★★★★★

“Excellent”

Written on: 29/06/2013

The best car hire company we have used there is nothing to Improve upon from the pick up to returning vehicle excellent staff who obviously enjoy their job and we noticed you have a lot of repeat business and your staff remember them and greet them like old friends. The pick up bus taking us back to airport had to go straight back to pick up the other half of a large family and as they were one driver short through Illness one of the girls got the other bus and took us back so we did not have… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 02/07/2013

Thanks a million for your kind review of our company.

We're delighted you found our service up to standards.

Kind regards from all the Drivalia Team!

Martin
Drivalia Car Rental

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★★★★★

“Best Car Hire Company at Alicante Airport”

Written on: 29/06/2013

Drivalia has an excellent online booking system and provides great customer service from the minute they meet you at the airport to returning the vehicle. We have hired from them five times in the last twelve months. The cars are all under two years old and in first rate condition. There are no hidden extras or shocks on returning the car. I would highly recommend the company to others. We are greeted by the same staff each time which is reassuring and are made to feel like valued customers… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 02/07/2013

Thank you very much for your review of our company.

All the very best from Alicante,

Martin
Drivalia Car Rental

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★★★☆☆

“a lot of extra from on line quote”

Written on: 27/06/2013

picking up car was easy...coursey. bus collected and dropped. us to car hire but once there the quote i had booked of €92 grew to €240! €77 for prepared petrol and the rest was for a further insurance as they would only except a visa as coverage for any extra damage etc...as i don't have a visa just visa debit they insisted i had to pay extra insurance. no road mAps were provided and just about got verbal direction from a grumpy "customers. service" who was generally helpful . car clean… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 28/06/2013

Thank you for your review of our company.

We're very sorry to read that you had not anticipated these extra charges.
If you booked through an intermediate company, these items should be clearly stated on your rental voucher.
Please note that on our website you can also find all the information on our What's included page.

Once again thank you for your review and please accept our apologies for not achieving your complete satisfaction.

Regards,

Martin
Drivalia Car Rental

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★★★★☆

“Alicante Car rental”

Written on: 27/06/2013

All in all a good experience very swift and proffesional… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 27/06/2013

Muchas gracias for your review!

Saludos,

Martin
Drivalia Car Rental

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★★★★★

“Very good and on airport site which is great for access.”

Written on: 26/06/2013 by ShazRobbo (1 review written)

Everything was great staff helpful, paperwork self explanatory. I think though that a rough guide should be given as to how much you will have to pay for fuel upon arrival. A rough guide for the size of car you have booked… Read Full Review

Drivalia_Car_Rental's Response to ShazRobbo's Review

Written on: 27/06/2013

Dear ShazRobbo

Thank you very much for your review of our company.

We're sorry you were not informed of the fuel prices beforehand. Please note that we have them published on our website in the What's included page.

Saludos,

Martin
Drivalia Car Rental

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★★★★★

“More than lived up to expectations.”

Written on: 26/06/2013 by clootiedumpling62 (1 review written)

We have never flown into Alicante airport before and so had no experience of renting a car at this airport. After reading some of the terrible reviews of many of the car hire companies based there we were unsure which one to book with. However we decided to take a chance on Drivalia as it was one of the few companies which was well reviewed on this site. I'm so pleased we did. We booked through DoYouSpain, specifically asking for a quote from Drivalia, and found it to be very competitive. The… Read Full Review

Drivalia_Car_Rental's Response to clootiedumpling62's Review

Written on: 27/06/2013

Dear clootiedumpling62

Thank you for your review of our company.

We're delighted to read that we managed to meet you expectations!

Kind regards from Alicante,

Martin
Drivalia Car Rental

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★★★★☆

“Off Airport Virgin”

Written on: 25/06/2013 by PaulB59 (1 review written)

After visiting Javea on 11 previous occasions I was becoming perplexed by having to queue at the Alicante airport rentals to collect my vehicle. I had previously cancelled rentals once the voucher was emailed and I had established the hirer was off airport. On my twelfth visit in June 2013 I took a leap of faith and opted for an off airport rental with Drivalia. What a pleasant experience indeed. The collection at level -2 was so easy and the driver knew I was expected. Three minutes later I… Read Full Review

Drivalia_Car_Rental's Response to PaulB59's Review

Written on: 26/06/2013

Dear PaulB59

Thank you very much for your review of our company.

We're delighted to see that every day the Drivalia family is growing!

Please note that we do also offer full/full fuel policy rates on our website, which may be of your interest for shorter trips.

Thanks again for your support and we hope to see you again soon.
KR

Martin
Drivalia Car Rental

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★★★★☆

“Drivalia - The Essential Car Rental!”

Written on: 25/06/2013

My wife and I recently visited Spain and used Drivalia for our car hire. Upon arriving at the pick up point at the airport, the courtesy bus was waiting for us and the driver was courteous and helpful. The vehicle we had booked was exactly as described and very clean. Upon returning the vehicle at the end of our trip we only had to wait a couple of minutes for the courtesy bus to take us back to the airport. All the reception staff were extremely pleasant. Our visit to Spain lasted for two… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2013

Thank you very much for sharing your recent experience.

Please note for future rentals that we do offer full/full fuel policy rates. Please check out our website for more information.

Kind regards,

Martin
Drivalia Car Rental

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★★★★★

“Cars”

Written on: 25/06/2013 by godsake100 (1 review written)

Car was first class, the only down side was the full tank of fuel maybe ok if you are on a 2 week stay but on 1 week we only used less than half! Much better if you return car with full tank with no charge… Read Full Review

Drivalia_Car_Rental's Response to godsake100's Review

Written on: 26/06/2013

Dear godsake100

Thank you very much for your review.

Please check out our Full/Full rates on our website for future rentals.

Saludos from Alicante!

Bea
Drivalia Car Rental

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★★★★★

“No huge queues”

Written on: 25/06/2013

We always prefer to hire off site and felt even more virtuous as we passed queues at the various car hire desks within the airport that we know by experience would take several hours to clear. We walked straight out to the collection point, the shuttle came almost immediately, a few minutes to the rental site, a few minutes at the desk and I had the keys in my hand...hurrah!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2013

Muchas gracias for your review!

Saludos,

Bea
Drivalia Car Rental

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★★★★★

“Save your yourself web trawling time and go with Drivalia.”

Written on: 24/06/2013 by GranddadJim (1 review written)

Upon arrival at the airport meeting point we were greeted immediately and taken to the Drivalia depot. Checking in was smooth and the receptionist was most polite and friendly, it made us feel welcome and not just another customer. The car, Ford Fiesta, was ready for us, external condition was as new except for a few scuffs on a wheel embellisher. The interior was also as new, though if I recall there was about 46,000 Km on the clock. The car drove like a dream and gave no trouble throughout… Read Full Review

Drivalia_Car_Rental's Response to GranddadJim's Review

Written on: 26/06/2013

Dear GranddadJim

Thanks a million for your review of our company.

We're delighted to read you found our service up to standards!

Please note for future rentals that we also offer full/full fuel policy rates on our website.

Saludos!

Bea
Drivalia Car Rental

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★★★★★

“A good experience”

Written on: 23/06/2013 by Frequent hirer (3 reviews written)

I booked the car through rentalcars.com whom I have used many times. The booking was placed 6 months in advance and I was delighted at the value for money. Having seen a similar vehicle from other rental companies at up to 4 times the cost I was worried that Drivalia (never used before) and being off airport there was a disaster awaiting. I should not have worried, The coach was waiting for our party at Alicante airport where advised. The trip to collect the car took but a few minutes. The… Read Full Review

Drivalia_Car_Rental's Response to Frequent hirer's Review

Written on: 26/06/2013

Dear Frequent hirer,

Thank you very much for sharing your experience with Drivalia.

Our prices are always quoted inclusive of VAT/IVA at 21%. However we are legally obliged to show the tax separately on our invoice so you will see a net rate (excluding tax) plus the tax. The invoice total will always be the same as quoted or as shown on our website.

This also applies to the price we charge for fuel (where applicable). Please note that our fuel prices will often be higher than pump prices because, naturally, we do not have the same buying power as a petrol station and they also include an administration and refuelling fee (currently 15 Euro).

We are still confident that the overall cost together with the delivered service is one of the most competitive in Spain!

The full/full option has a small surcharge because this can not be applied to the discounted full/empty fuel policy rates.

Thanks again for your review and and support.
Kind regards,

Bea
Drivalia Car Rental

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★★★★★

“Great service, excellent ”

Written on: 23/06/2013 by bogason (1 review written)

We are a family of five who arrived late at night at Alicante airport. We were picked up by Drivalia and driven to our car pickup. We were on our way about an 45 minutes later in a great car. The whole experience was great, everything as promised. When you arrive late at night with the whole family you are a little bit worried there is going to be some hassle or problems with the car or rental agreements... but bot wit Drivalia, everything smooth and most of all smiling and friendly… Read Full Review

Drivalia_Car_Rental's Response to bogason's Review

Written on: 26/06/2013

Dear bogason,

Thank you very much for your kind review of our company.

Saludos from Alicante,

Bea
Drivalia

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★★★★★

“Driving with Drivalia”

Written on: 22/06/2013

We have used numerous car hire companies at Alicante airport and none have come near to being as good as Drivalia. At first we did not like the idea of picking the car up off airport but have found this is no problem at all as the transfer bus is quick and regular. The road just outside the compound is quiet and gives you a chance to familiarise yourself with the vehicle rather than in the dark multi storey. One aspect of the hire contract I particularly like is the option of returning the car… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2013

Thank you very much for your review.

We will pass on your comments regarding additional drivers.

Please note that our prices are always quoted inclusive of VAT/IVA at 21%. However we are legally obliged to show the tax separately on our invoice so you will see a net rate (excluding tax) plus the tax. The invoice total will always be the same as quoted or as shown on our website

Look forward to seeing you again soon,

Bea
Drivalia Car Rental

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★★★★★

“Top of the car rental companies”

Written on: 22/06/2013 by beach4rosiers (1 review written)

We have a villa in Spain & use Drivalia very frequently. The whole experience is very efficient. On landing at Alicante you proceed to the lowest floor & will find the pick up point at the far end on the left. We usually ring them & they arrive very quickly. It is only a 5 min drive to their car park. As we use them regularly the paperwork is completed very quickly & efficiently by friendly staff. The cars are always recent, well maintained & clean. The procedure on returning the car is very… Read Full Review

Drivalia_Car_Rental's Response to beach4rosiers's Review

Written on: 26/06/2013

Dear beach4rosiers

Thank you very much for your review of our company.

Kind regards,

Bea
Drivalia Car Rental

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★★★★★

“Quality of vehicle”

Written on: 20/06/2013

It was a super car, in great condition that was a real pleasure to drive. This has not always been my experience with other car hire companies in Spain. I would certainly use Drivalia again and would recommend them highly to family and friensd… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2013

Thank you for your kind review of our company.

Saludos from Alicante

Bea
Drivalia Car Rental

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★★★★★

“Recent car hire”

Written on: 20/06/2013 by Mal.davies (1 review written)

Excellent collection service staff friendly and helpful car nearly new very clean, I come out most months and this is the best car hire service I have used much quicker than the usual airport desk services also I had an early return flight and you can leave your car at the airport car park for only 5 euros… Read Full Review

Drivalia_Car_Rental's Response to Mal.davies's Review

Written on: 26/06/2013

Dear Mal.davies

Thank you very much for your review.

We're delighted to read you found our service as it should be - quick, efficient, friendly and competitively priced.

Hope to see you again soon.
KR

Bea
Drivalia Car Rental

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★★★★★

“Holiday with the girls!!”

Written on: 20/06/2013

A lovely young spanish man was waiting for us at the bus terminus, what a lovely start to our girlie week. He took us in the mini bus to the Drivalia office which is just located right next to the new terminal building Everything was perfect from there, lovely ladies in the office. Offices clean and smelling lovely, that also included the car.Excellent service I shall certainly use them again as I travel to spain every 7 weeks… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 26/06/2013

We highly appreciate you taking the time in reviewing your recent experience with our company.

Hasta pronto!

Bea
Drivalia Car Rental

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