Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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95.4% of users recommend this
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★★★★★

“drivalia car hire”

Written on: 19/07/2015 by ngPierce1992 (1 review written)

great service very polite not like goldcar will use drivalia from now on… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/07/2015

Thanks for taking the time to leave a review. We are delighted that you are happy with the service received and we look forward to the opportunity to serve you again. Please do tell your friends about us and remember to like us on Facebook to stay completely up to date with the latest news and promotions!

Hasta la proxima!
The Drivalia Team

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★★★★★

“Car was good and everything works fine!”

Written on: 17/07/2015 by Guzmanyq231 (1 review written)

Car was good and everything works fine!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 25/07/2015

Dear Customer,

Thanks for your review. We are delighted that you were satisfied with the service you received.

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★☆☆☆☆

“Expencive fuel,”

Written on: 15/07/2015 by Mkfdia (1 review written)

I wouldn't recommend this to anyone since, the fuel payments are really expensive. In returning process they where where checking all cars so much that they will find even damage that you can hardly see. Especially in tires and plastic hubcaps… Read Full Review

Drivalia_Car_Rental's Response to Mkfdia's Review

Written on: 25/07/2015

Thank you for taking the time to leave a review. We are sorry if you feel our fuel was expensive. We actualy work very hard to keep our fuel costs amongst the lowest amongst car hire companies but fuel is always more expensive from a hire company than a petrol station due to the logistics involved.

If you paid for fuel then this would be because you chose our full to empty fuel rate which is generally associated with the lowest cost car hire rates. When a customer books full to empty the car hire price is discounted to take into account the purchase of fuel. Do remember that we also offer full to full meaning you take the car full and return it full and if you book on our website at drivalia.com you can choose this option when you book.

We do inspect all cars whether the client has our full cover or not. This is in no way to try to find damage but to ensure that there is an accurate log at all times as to the condition of the car so that any damages are recorded and the following client is never held responsible for damages they did not cause.

What makes us different from many car hire companies is that we carry out our inspections with the customer present rather than after you have left which means that if there are any damages on the car the customer is there when we find them and there are no surprises or claims of damages later.

Take a look at our website and our Ultimate rate which is full to full and includes full cover so you are never responsible even if there are damages on the car. We believe this to be the most transparent and best value car hire package in Spain!

All the best
The Drivalia Team

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★★★★★

“Top!!!”

Written on: 15/07/2015 by 493White (1 review written)

Everything fine!!! We will bokk a DRIVALIA car again next year! Service, price, car, transfer.... better than very good!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

We appreciate your positive feedback and of course your recent custom. It is great that everything was to your expectations and we are already looking forward to seeing you again next year!

Hasta muy pronto!
The Drivalia Team

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★★★★★

“Drivalia Mallorca”

Written on: 15/07/2015 by AlmaMcGregor (1 review written)

Excellent service, good prices, very clean car for second year running. Well recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are delighted that you found everything up to your expectations.

We hope that we can serve you again in the near future!

All the best
The Drivalia Team

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★★★★★

“No problems.”

Written on: 14/07/2015 by Reyes1963 (1 review written)

All good from collection to drop off. Brand new clean vehicle, quick service from desk, recommended, will definitely use again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thanks for your review!

New cars make the experience a little bit more special which is why we maintain one of the newest fleets in the area! We are pleased that you enjoyed your car with us.

We do look forward to the opportunity to serve you again soon!
All the best
The Drivalia Team

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★★★★☆

“Good car helpful service from staff both on shuttle...”

Written on: 14/07/2015 by AubreyCrawford (1 review written)

The car was good, the staff very helpful and spoke good English. They do have an arrangement at Palma airport Mallorca to return cars out of hours. We booked the car through an agent who did give us a contact telephone number but did not give directions to the shuttle. If you are using Palma airport the offsite car rental shuttle bus pick up point is across the road from departures on the second floor. The very low price from the UK means the only way car hire companies can cover their costs… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thanks for your nice comments. It´s always good to hear when customers are happy with the service that we have delivered.

You are right that the FULL to EMPTY fuel rate is usually associated with the very lowest cost rentals but it is worth noting that we do also offer a FULL to FULL rate if you book directly. With this you do pay a few euros more for the car but then take it full of fuel and return it full which means you only pay for the fuel you use at a petrol station.

We would like to take this opportunity to thank you for using us and again for leaving a review. We look forward to seeing you again!

All the best
The Drivalia Team

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★★★★★

“DRIVALIA - Najlepsza wypożyczalnia, którą polecam!!!”

Written on: 13/07/2015 by prestopor (1 review written)

Nie mam żadnych, ale to żadnych zastrzeżeń co do firmy Drivalia. Transfer do biura, obsługa w biurze, przydział i stan samochodu na jak najwyższym poziomie. Czas obsługi niemalże ekspresowo. Obsługa bardzo życzliwa. Samochód jak nowy, czysty, sprawny, na alufeldze, z wieloma udogodnieniami jak na przykład tempomat i funkcja start stop. Nie można powiedzieć żadnego złego słowa na wypożyczalnie, a korzystałem już z wielu w różnych miejscach. Polecam zakup pełnego… Read Full Review

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★☆☆☆☆

“TERRIBLE EXPIRIENCE RUDE PEOPLE”

Written on: 13/07/2015 by lebonz (1 review written)

ARRIVED IN MALLORCA AIRPORT WE PICK UP THE CAR PAING THE INVOICE IN CASH, HOLIDAY OK, WHEN WE CAME BACK THEY ACCUSE ME THAT I DIDN'T PAY!! I WAS THERE WITH MY WIFE AND MY DOUGHTER 11 MONTH OLD...35 DEGREES OUTSIDE....IN OFFICE WITH OTHER PEOPLE they accused me NOT PAID, RUDE AND insistence BEHAVIOR... LUCLY I FUND THE CONTRACT AND IT WAS WRITTEN PAID INVOICE!!!!! I WAS ANGRY AND I START TO REPLY TO THE OPERATOR IN SPANISH AND ENGLISH LANGUAGE....THEY CHANGED IMMEDIATELY ATTITUDE AND AT THE… Read Full Review

Drivalia_Car_Rental's Response to lebonz's Review

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are sorry for your experience which we can only assume was a clerical error. If you feel the matter was handled badly we apologise as this is certainly not the level of service we strive to deliver and we will pass your comments on to our Palma office manager.

Kind regards
The Drivalia Tema

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★☆☆☆☆

“Rude Threatening Bullying”

Written on: 12/07/2015 by yuKidd11 (1 review written)

Just returned home after using Drivalia car hire at Alicante Airport. We have used this company before with no problems but this time female blond member of staff was rude arrogant and bullying in her attempt to get us to buy their extra insurance.We explained that as frequent visitors we had annual insurance cover for excess and the well known broker we booked with said excess was the only thing we were liable for. Not so she stated we would be responsible for up to €8000 if any damage was… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are sorry if you were unhapy with your experiences. We are unable to look at individual cases here but comments such as this are extremely rare and we are surprised to hear them. We will happily look into your booking and provide a personal response by email if you contact us to customer ( at ) drivalia.com.

Kind regards
The Drivalia Team

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★★★★★

“Autonoleggio affidabile”

Written on: 12/07/2015

Noleggio effettuato a Maiorca nel mese di Luglio 2015 Nessun problema riscontrato, ritiro e consegna veloci, auto nuova ed in perfette condizioni e giudizio generale piu che positivo, veramente da consigliare. … Read Full Review

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★★★★★

“First class service”

Written on: 12/07/2015 by Xander75 (1 review written)

Second year running we have used Drivalia at Alicante and extremely impressed with the helpfulness of the staff and the quality and condition of the vehicles. Price also very competitive. Didn't experience any hard sell of their insurance so a little surprised by some of the other comments on here. Travelled with 2 young children and hired a child seat which was clean and in good condition too. Would recommend them 100%… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thanks for taking the time to share your experiences with us. It´s great that you are happy with the service you have received on both occasions.

We very much look forward to the opportunity to serve you again!

All the best
The Drivalia Team

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★★★★★

“Excellent professional service”

Written on: 11/07/2015

Quick friendly professional service. Good quality cars. At competitive prices. We have used drivalia several times and always received the very best customer service. We have never had any issues Can't think of a single negative comment… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/07/2015

Thank you for taking the time to leave a review. We are really pleased that you enjoy hiring your cars from us.

We do work hard to ensure that we deliver the very best levels of customer care and it´s great that we are living up to our ambitions.

We look forward to the next time we see you!

All the best
The Drivalia Team

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★☆☆☆☆

“Terrible experience ”

Written on: 08/07/2015 by ajjackson (1 review written)

Late on 15th June, myself, my partner and my four month old daughter landed into Alicante after a long day. This is the first time I've taken my family away with our latest addition. We found where we were supposed to meet the shuttle bus quickly to take us to the rental place and the bus was waiting for us and there was a quick transfer to the desk. Up until this point I was happy with the service. We unloaded our cases into the office and was greeted by a woman who started going through… Read Full Review

Drivalia_Car_Rental's Response to ajjackson's Review

Written on: 10/07/2015

Thank you for taking the time to write your review and leave feedback. We take all matters seriously and we are overwhelmingly proud of the level of customer service that we deliver.

We cannot comment on individual cases in an open forum as we do not have this information but if you wish to complain about the service received please do email us and we will address your issues.

We serve thousands of clients every year and it is much harder to build a good reputation than a bad one but our reputation is one of the highest in Spain because of the way we care for our customers.

As mentioned, we will address and clarify your points if you wish to email us.

kind regards
The Drivalia Team

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★★★★★

“Excellent Service”

Written on: 08/07/2015 by WillWood495 (1 review written)

Excellent Service 10/10...Lovely clean new car....friendly helpful staff...what more c an you ask for...will definitely be using you again!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

Thank you for your comments and thank you of course for trusting us with your car hire requirements. It´s good to know that you will be coming to see us again, we certainly look forward to it.

Don´t forget that if you have not done so already, if you like Drivalia Car Rental on facebook you will be completely up to date with the latest news and offers as well as being able to find out about our competitions coming soon.

All the best
The Drivalia Team

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★★★★☆

“Hassle free”

Written on: 08/07/2015

Found this car hire.co to be fine no probs at all on pick up of car,don't have credit card so paid n cash taking the ultimate rate as u have to if no credit card promt service to and from airport,brand new car 2 adults and 2 children all good would recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

Hola from sunny (VERY sunny) Spain!

Thanks for your review, it´s great to know that everything was satisfactory for you. Our Ultimate package is popular with customers due to how easy and stress-free is makes the car hrie experience. We are pleased that you found it a useful package.

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“Hassle free car hire. ”

Written on: 07/07/2015 by Gilliamti406 (1 review written)

We paid for the ultimate insurance cover for the extra piece of mind and liked the fact that by doing this we could pay cash to avoid the risk of extras being taken off our card and no need to leave a deposit. With the ultimate cover there was also no scam on the fuel charge like a lot of other spanish hire firms. The tank was full and we returned full. Other companies charge extra for you to do this. We had a brand new citroen DS3 with every extra imaginable. Satnav, climate control, electric… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

Thank you for taking the time to leave a review. We are delighted that everything was good for you. Our Ultimate package was launched to bring transparency and honesty to the car hire business in Spain and has been so popular because of the reasons you mentioned.

We do hope that we can look forward to seeing you again on your next visit and in the meantime please do like us on Facebook to stay completely up to date with the latest news, offers and promotions.

Hasta pronto!
The Drivalia Team

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★☆☆☆☆

“dangerous car hire company”

Written on: 06/07/2015

Try very hard to sell extra insurance and ripoff for fuel.The staff then inspect the car to try and charge for any alleged scratches… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/07/2015

We are sorry to hear that you were not satisfied with the service you received. We always have to advise clients of the particular conditions of their contract and make them aware of the options available with us to remove any liability they may have towards damages or other potential costs. If you felt pressure then we apologise but as you will see from the countless reviews here from other customers, this is very unusual for a client to say that they feel pressure.

We always inspect cars on their return because if any damages have occured they need to be logged and, if applicable charged to the client. Many car hire companies simply have a key drop box and the cars get inspected later but we always inspect the car with the customer present so that if there are any damages the client is aware there and then the issue can be addressed rather than any surprises later.

I should reitterate that we do not try to charge for alleged damages. We provide a contract when a client collects a car which clearly lists any pre-existing damages so that the client is not held responsible. The client is always welcome to inspect the car themselves before they take it so that they can agree with the condition of the car. We always inspect cars as we do have to charge for damages but if a car is returned with a damage that was not on the car before, was not shown on the contract and was not pointed out to us by the client when they took the car then clearly this damage is new and is charged for.

If a client does book our direct "Ultimate" package then damages are all without cost to the client but if a client books a low cost rental and chooses not to upgrade the level of cover then they are responsible should anything happen. We are very clear, very fair and very honest when it comes to damages hence the clear list of damages (even the most minor scratch is listed when you take the car), the open inspections with the client present and the opportunuity the client has to inspect the car themselves.

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★★★★★

“Faultless”

Written on: 06/07/2015 by mikeynma (1 review written)

Thank you for a brilliant experience with your company. We had to leave early due to a family bereavement and you went that extra mile to help us out. Thank you for your understanding. You really impressed us! The service from pick up to the car was exemplary and all your staff were polite and helpful. The car was immaculate and well maintained. I cannot recommend Drivalia enough!… Read Full Review

Drivalia_Car_Rental's Response to mikeynma's Review

Written on: 08/07/2015

It is always a pleasure to hear from satisfied customers and we would like to thank you for your custom and of course your review.

We are sorry about your sad loss but we are pleased that at least we were able to help where we could.

If you have not already done so please like us on facebook to stay completely up to date with the latest news and offers.

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★★

“Good Service & Price”

Written on: 06/07/2015 by JohnDell (1 review written)

The company delivered what it said on the tin. Quick & efficient no endless details and filling in forms when you book in. When you return the car, a quick check of the car and you are on the way to departures. Overall a good experience… Read Full Review

Drivalia_Car_Rental's Response to JohnDell's Review

Written on: 08/07/2015

Thank you for taking the time to leave a review. You have hit the nail on the head as to what we strive to achieve - "do what it says on the tin". We strive to deliver the highest levels of customer care coupled with great cars and a fast service and of course if you book our Ultimate rate we believe we are the most transparent car hire company in the area.

We do hope that we can look forward to seeing you on your next visit to Spain!

All the best
The Drivalia Team

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