Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
1579
96.9% of users recommend this
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★★★★★

“Simply the best”

Written on: 25/08/2015 by Rasmussendi265 (1 review written)

Could not fault have been going to Spain for last 7 years and this is first time we have used drivalia. From picking up our suitcases to getting in our hired car took no more than 10 mins. Compared to any other time is between 1hr to 2 hrs. Pickup driver was ready to go as soon as we arrived at pickup point and was so helpful.also found being aloud to pay in British pounds on our card instead of euros so we didn't get charged from bank great. One last thing I would like to mention is we both… Read Full Review

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★★★★★

“A good company”

Written on: 25/08/2015

Drivalia is a fantastic company with friendly staff and best of all no waiting to pick up your car.o… Read Full Review

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★★★★☆

“Very good Price / Benefit Relation ”

Written on: 25/08/2015 by Desmondx1977 (1 review written)

The car was half a year old and in a very good condition. The people from Drivalia were very friendly and competent. The Double Insurance Issue was handled seriously… Read Full Review

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★★★★★

“Excellent Staff and Service”

Written on: 24/08/2015 by Patelsunny1 (2 reviews written)

I have now been using Drivalia for 4 years and I can only state that the service every year has been excellent, with friendly staff whom are able to explain each aspect of the car rental process clearly and concisely. After using lots of other companies previously and experiencing the frustration of queing for hours to be seen to, and then followed by a further hour of doing the paperwork and getting the car.... i felt there had to be a better option.... and Drivalia is that option. Its… Read Full Review

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★★★★☆

“Great renting experience for a new (but slow) car.”

Written on: 24/08/2015

I rented the Fiat 500 Sport for 2 weeks. The car was nearly new, so I took the all risk insurance. Upon return, we saw new damage to the drivers door (somebody must have opened a door and hit my door), but the handover was still very smooth… insurance will pay for it. This is the 4th time I rent from Drivalia, and again happy with the service… Only drawback was the performance of the car , not sporty at all (with automatic gearbox), but that's not Drivalia's problem ;-) … Read Full Review

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★★★★★

“Stress free car hire!”

Written on: 24/08/2015 by SJ000007 (1 review written)

I found good reviews for Drivalia on trip advisor, whilst looking for car hire in Spain. I was looking for a company with transparent pricing and no nasty surprises upon collection and return. From the moment we left the airport it was all very stress free, no long lines of hot and tired passengers, we were picked up outside the main arrivals doors and whisked off to their office. Collection was quick with excellent friendly staff and our car(Blueberry named by my children) was brand new, clean… Read Full Review

Drivalia_Car_Rental's Response to SJ000007's Review

Written on: 24/08/2015

Thank you for taking the time to write such a comprehensive review, we really appreciate it (almost as much as we appreciate your custom!).

You have hit the nail on the head with what our Ultimate rate stands for - honesty and transparency. Our pricing is designed to be fair and reasonable but also realistic. Many people book a car hire in Spain for a few euros a week and then are surprised when the face a bill of several hundred euros at the reception desk. We launched Ultimate to be honest and transparent and the responce from customers has been incredible.

Even customers who usually search the internet for the "cheap car hire" deals have now switched to us because they know exactly what they are getting.

Probably by the time you come next year "Blueberry" will have retired from car hire but we promise another super fruity car for your children to name!

If you have not already done so please do like "Drivalia Car Rental" on Facebook and you will be completely up to date with the latest news, offers and promotions (and if you write a post about your experience you could be in with a chance of winning a car hire!).

See you next time!
The Drivalia Team

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★★★★★

“Wouldn't book with anyone else”

Written on: 24/08/2015 by Coopers18 (1 review written)

From booking to returning, the whole experience is excellent. The staff are friendly and efficient. The Ultimate Package is a brilliant offer with no worries as it's all included. Could not recommend a better car rental service… Read Full Review

Drivalia_Car_Rental's Response to Coopers18's Review

Written on: 24/08/2015

Hola!

Thank you for your review, we are really happy that you have had a great experience with us.

Looking at the way our customer booking trends are going and the feedback like this from customers we clearly made the right decision to launch our Ultimate rate!

Thank you so much for your words, we hope that we can look forward to seeing you again soon and in the meantime if you have not already done so please do like "Drivalia Car Rental" on Facebook and you will be completely up to date with the latest news, offers and promotions (and if you write a post about your experience you could be in with a chance of winning a car hire!).

Slaudos!
The Drivalia Team

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★★★★★

“Everything Perfect”

Written on: 23/08/2015

I've rent a car at Palma de Mallorca for 5 days. After finding the transfer meeting point we were driven to the counter of Drivalia 5 minutes away. After 20 minutes waiting at counter we had our car, clean and nearly new. Everything was perfect - only the warning to change the engine oil soon shouldn't be there if a car goes to customer. The return was absolutely no problem. Giving the key and leaving by transfer back to the airport 20 minutes later… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Thank you for your review. We are really pleased that you had a great experience with us at Palma and we hope that we can look forward to seeingyou again on your next visit.

20 mins is faster than the airport queues but we strive to be faster and in general customers are not waiting this long. This summer has seen a massive increase in demand for our Mallorca service and we have now taken steps to bring the Palma speed to that of the Alicante speed which includes a third bus and more staff!

We very much look forward to seeing you again!

All the best
The Drivalia team

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★★★★★

“Easy, reliable, transparent prices”

Written on: 23/08/2015 by Yulianak56 (1 review written)

Straight forward booking with clear prices dependant on the insurance you wish to purchase. We chose top package so we're fully insured, full to full fuel, additional driver and no credit card needed! Staff speak many languages, rental was quick with no queues (august) fully explained and good customer satisfaction. The rental place is outside of the terminal, their bus will collect you and it makes returning the car very easy. cars are clean, in an excellent condition (compared to other car… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Thank you for your lovely words. Our Ultimate (top) package has been so popular since we launched it, simply because as you say its completely transparent and the price you see on the screen is what you pay (without having to worry about deposits etc).

Sometimes the Ultimate rate can seem a little more expensive than other low cost packages but the carhire industry in Spain now is built around low prices and then sometimes shocking surprises when you arrive - not with Ultimate from Drivalia!

It really is great to know that everything was good for you and we very much hope that we can look forward to seeing you again soon.

In the meantime if you have not already done so please do like "Drivalia Car Rental" on Facebook and you will be completely up to date with the latest news, offers and promotions (and if you write a post about your experience you could be in with a chance of winning a car hire!).

Hasta pronto!
The Drivalia Team

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★★★★★

“Everything was here fantastic. I can say to all of...”

Written on: 23/08/2015

Everything was here fantastic. I can say to all of you. this car rental company is without negaitive things… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Hola from sunny Spain!

Thanks for your comments. Customer endorsement is so important to any business but to us it´s not just about reputation, it´s about us knowing we are satisfying our customers and we are pleased that this is the case for you.

We hope that we can look forward to seeing you again on your next trip to Spain, in the meantime if you have not already done so please do like "Drivalia Car Rental" on Facebook and you will be completely up to date with the latest news, offers and promotions (and if you write a post about your experience you could be in with a chance of winning a car hire!).

¡Hasta la próxima!
The Drivalia Team

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★★★★★

“Efficient collection service”

Written on: 22/08/2015 by Jamesblackmore (1 review written)

Brilliant service. On Thursday 6 August the queues around Alicante airport at all the other car hire desks were horrendous, at least 1 hour wait. We simply took the lift to the bottom level, walked to the Drivalia bus stop and were whisked away in air conditioned mini bus comfort to the rental site about 5 minutes away. We were greeted in the air conditioned office by friendly and extremely efficient staff, who had us on our way within 10 minutes. The virtually brand new Opel Corsa was clean… Read Full Review

Drivalia_Car_Rental's Response to Jamesblackmore's Review

Written on: 24/08/2015

Thank you for your great review. We are pleased that you found our service good and of course fast. Many companies inside the terminal have one or two receptionists and not only queues of customers with bookings but also many "enquiries" from customers who do not have bookings. This can make their queues very long.

99% of our bookings are advanced bookings which means we can carefully plan our staffing levels and the number of busses running to ensure that even at the busiest of times you are never waiting more than a few minutes for the bus and no more than a few minutes in the office... after all, you are on holiday and who wants to spend the first hours of their holiday in a queue!

We do have a great team of staff and to us they are not just staff but more like a family who all have the same goal - to keep the wheels of Drivalia turning smoothly with customers having a great car hire experience.

We change our cars more often than most car hire companies in the area and this always ensures that we have a great fleet giving our customers a lovely all round experience.

If you have not already done so please do like us on Facebook to stay completely up to date with the latest news and offers!

We look forward to seeing you next time!
All the best
The Drivalia Team

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★★★★☆

“GOOD COMPANY”

Written on: 21/08/2015 by orleyge (1 review written)

Directions at the Airport poor (Lift is not easy to find) and the pick up vehicle was a walk from the entrance opposite the lift. After that everything was good (we have used this pickup method before with several Companies, so for us it was not a problem). The return map MA19 from Palma was a bit misleading No junction 10 (or we did not see it) we did a U Turn from junction 11. Difficult right turn on the roundabout and the road is one-way the sign on the left for Drivalia is quite small, if… Read Full Review

Drivalia_Car_Rental's Response to orleyge's Review

Written on: 24/08/2015

Thank you for your review. We appreciate your great star rating and we will ensure that all of our partners are briefed to ensure they are providing clear instructions for the location of our bus service.

We do hope that now you know where to go we can look forward to you trusting us with your car hire needs again!

Kind regards
The Drivalia Team

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★★★★★

“Highly recommend! ”

Written on: 20/08/2015 by CaelHernandez (1 review written)

Drivalia offer a fantastic service. The booking process was smooth and easy. All staff from the initial booking, then collecting and dropping off the car were incredibly helpful and friendly and the car was great quality. Will absolutely use them again and highly recommend them to anyone… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Hi and thank you for your review.

We are really happy that you enjoyed hiring a car with us. If you want to stay up to date with all the latest news, offers and promotions please do like Drivalia Car Rental on Facebook and you will be joining our little community of customers!

We look forward very much to the opportunity to see you again.

All the best
Steve
Drivalia Car Rental

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★★★★★

“Stress Free Carhire”

Written on: 20/08/2015 by Rangy (1 review written)

I would recommend this company to anyone. They are reasonably priced, transparent, very friendly, very helpful and speak very good English. I also like the fact that you are taken away from the melee of the airport. Much easier and stress free to get on the road. I would use them every time… Read Full Review

Drivalia_Car_Rental's Response to Rangy's Review

Written on: 24/08/2015

Hello and thanks for your review!

Transparency is what we pride ourselves on and our Ultimate package has been so incredibly popular because instead of a silly low price to pure people in and then hidden costs on arrival which has become the business model for many car hire companies, with Ultimate the price you see is the price you pay and we don´t even block your credit card for a deposit!

We are here, ready and waiting for take care of your car hire needs next time you are in Spain and we look forward to the opportunity to serve you again.

All the best
The Drivalia Team

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★★★★★

“Car Rental experience”

Written on: 20/08/2015

A great experience. Staff were very helpful and the vehicle was first class. Easy to find. And good value for money. I have used many car hire firms over the years and this is about the best. We are returning to Spain next year and I will certainly use you again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Hola!

Thank you for leaving your review. It´s great to know that everything was good for you and to be considered the "best" by someone who clearly visits the area a lot is an honour.

We look forward to next time and remember that as an existing customer if you contact us by email we will provide a special quote!

Hasta pronto!
The Drivalia Team

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★★★★★

“Highly Recommended”

Written on: 20/08/2015 by Karsont206 (1 review written)

Excellent, efficient service. Helpful and friendly staff. Car was in excellent condition. Couldn't have asked for better… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Thank you for your lovely review. We are delighted that you enjoyed your car hire experience with us and we look forward to seeing you next time!

All the best
The Drivalia Team

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★★★★★

“Great car hire”

Written on: 20/08/2015 by Myrick150 (1 review written)

Having read the reviews about Drivalia online we decided to give them ago. I found the prices competitive but really liked that the price I paid online upfront covered everything and there were no hidden costs. Directions from arrivals to pick up were clear and easy to follow. I think we were on the road within half an hour of picking up our luggage. Returning the car was equally simple. I will use Drivalia again and would highly recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/08/2015

Thank you for your review. It is great to hear when customers appreciate our transparent pricing which is what we are priding ourselves on especially since the launch of our Ultimate package earlier in the year.

Speed is so important to us because customers of "in terminal" companies can often be waiting hours to collect their cars but with us we have high staffing levels and muñtiple busses we really make an effort to get you away from the crouds and on your way to enjoyyour holiday as quickly as possible.

If you have not already done so please like us on Facebook to stay completely up to date with the latest news and offers!

We look forward to seeing you again soon!
All the best
The Drivalia Team

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★★★★☆

“Easy no fuss rental”

Written on: 19/08/2015 by TKD50 (1 review written)

Having experienced " cheap " deals Drivalia caught my eye. No hidden costs, good staff and a small car with sat nav.I was not disappointed and had a care free drive all holiday. As it was diesel we clocked up half a tank which was around £20. I heard a member of staff with another customer speaking of the damage waiver insurance, but no hard sell. The easiest and least stressful hire in 8 years. Highly recommend this to all my friends now, and know where i'll go in future… Read Full Review

Drivalia_Car_Rental's Response to TKD50's Review

Written on: 19/08/2015

Hola!

Firstly thank you for hirign a car from us and for taking the time to leave a review. You have hit the nail on the head regarding how the car hire industry in Spain has become - "cheap but with lots of hidden extras". We are working hard to break away from this culture and offer what we believe to be the most honest and transparent car hire in the area.

When we launched our all inclusive "Ultimate" car hire package we were cautious because the price does usually come out a little more expensive than some of the cheapest offers that people can find but we have found that this package has been incredibly popular and now the majority of our clients choose it because when you book "Ultimate" the price that you see is the final price that you pay.

We thank you again for trusting us with your car hire in Spain and we very much look forward to the opporunity to care for you and of course your family and friends in the near future.

All the best
The Drivalia Team

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★★★★★

“Drivalia Experience Alicante”

Written on: 18/08/2015

I have rented in Spain before and Drivalia were by far the best I have used. The pick up from the airport was flawless and the wait was short. At the depot, we were treaty diligently and efficiently with respect and professionalism. I thoroughly recommend Drivalia to anyone looking for a cost effective, simple and pain free car hire in Spain… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 19/08/2015

Thanks for your review!

We are delighted that you enjoyed dealing with us and found our service good and fast. "Pain free" car hire is what we pride ourselves on and it´s always rewarding to hear that we are getting it right :-)

Thank you for recommending us! We certainly look forward to seeing you again next time you are in town!

All the best
The Drivalia Team

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★★★★★

“No hidden extras”

Written on: 17/08/2015 by Adele.Patrick (1 review written)

communication exchanged in emails Before holiday excellent. Arrival process smooth quick and easy. Car provided excellent. Collection from airport perfect. On return car return again easy. My son left item in car. I called from airport and they returned with driver-great service. No hidden extras which I loved as took out full insurance before travelling. Ive never heard a car hire company say dont worry if you damage car all is covered! Will recommend and certainly use again. Would recommend… Read Full Review

Drivalia_Car_Rental's Response to Adele.Patrick's Review

Written on: 19/08/2015

Hola!

Thanks for your lovely review and more importantly thank you for entrusting us with your car hire needs in Spain. We are really pleased that everything was as expected for you and that we lived up to our reputation!

Our main objective is, as you said "no hidden extras" and our all inclusive "Ultimate" rate has been incredibly popular since we launched it because it provides exactly this :-) And yes, you should be able to enjoy your holiday and not have to spend your time concerned about what happens to your car - that´s what our full SCDW and our Ultimate package are all about!

We are pleased we were able to get your lost property to you. You are not alone - it happens all the time and of course if we find anything in the bus or a client calls then we know that we have limited time before you have to go through airport security so we always do everything we can to get it back to the customer. You wouldn´t believe some of the things that get left in cars either !

Thanks again and we very much look forward to seeing you next time!

Saludos!
The Drivalia Team

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