Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
2148
95% of users recommend this
  • Value For Money

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★★★★★

“Alicante's Best”

Written on: 31/10/2016 by BrileyMcNeil (1 review written)

Best service at Alicante airport. Frequent shuttle bus, prompt vehicle pick-up and return. Cars always clean and in good condition. Highly recommended on price and service… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Best hassle free car rental!”

Written on: 30/10/2016 by LeilaniMcQueen (1 review written)

Second time I've used Drivalia while holidaying in Spain and can only offer nothing but praise. I've taken the "ultimate" package both times which although adds to the cost of the rental - when compared to all other rental firms is actually really good value for money mainly as it's literally hassle free - fully covered and no retrospective claims or excesses to worry about in case of any issues. Staff are all great and if you're a returning customer it's super fast picking up the car! Also… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you.

Our Ultimate package is the most popular that we offer now with most clients realising that it is worth paying a little more for complete peace of mind. We are pleased that you were satisfied with us on both occasions.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★☆☆☆☆

“Drivalia car Hire Alicante ”

Written on: 29/10/2016 by jpd1996 (1 review written)

If you like your car hire more painful than the dentist whilst being dealt with by what must be failed timeshare touts - then this is the company to use. We booked what seemed like a good deal via Zest, but the trouble starts when you try to decline the extra insurance which we had already purchased from Zest, but this where they obviously generate their main income from. We were told - The top up insurance Zest sold us to remove the Excess was inadequate and they are ripping off customers by… Read Full Review

Drivalia_Car_Rental's Response to jpd1996's Review

Written on: 08/11/2016

Hello

Thank you for your review. We are sorry that you were unsatisfied with the service received from Drivalia. Feedback such as this is very rare but to clarify, if you purchase your cover from anyone other than us it is not directly valid with us. This means that you have to leave a credit card deposit and then later if you are charged for any damages try to reclaim from your insurers.

They do make it very clear when you book that a debit card is not accepted for a deposit - only credit cards.

We cannot comment on other covers only our own and clearly we know 100% that by choosing our cover you will never pay a centimo no matter what happens. This is course offers the greatest peace of mind for our clients.

We do thank you for trying us and hope that we can see you again one day. If you email for a quote we will happily provide you a special price next time.

Kind regards
The Drivalia Team

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★★★★☆

“Friendly and good service”

Written on: 29/10/2016 by Giovanni1951 (1 review written)

The service was good the staff competent and friendly. The vehicle in a proper condition. Would book again at any time. Thanks!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Stress free car hire”

Written on: 29/10/2016

Great to find a quick and stress free car hire process. Although located outside the airport we were on the road quicker than waiting in lengthy queues at some of the car hires located inside the airport. We waited less than 5 minutes for the shuttle bus outside the airport, the driver handled our cases and it took only a few minutes to the Drivalia office. The paperwork was sorted in a few minutes and we were on our way. The car was in excellent condition with around 3000 Kms on the clock. The… Read Full Review

Jpd1996's Comment

Written on: 30/10/2016

Great review by someone who must work for them

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Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello,

We can assure you that none of our staff or anyone associated with us writes "false" reviews. Every review on this site, good and bad are genuine from members of the public and if you are in any doubt over this you are free to contact the owners of the site who we are sure will be able to verify that all comments are form unique users.

Kind regards
The Drivalia Team

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★★★★☆

“Excellent company”

Written on: 28/10/2016 by Jim Needs (1 review written)

I arranged car hire from 25th October 2016- 29th October 2016. I hired a Ford C-Max which was well presented apart from a rubber missing from the clutch pedal. I didn't notice until I changed my shoes at my destination. This difnt affect my opinion of the company. Unfortunately I had to return the car due to my brother passing away. I returned the car out of hours and the directions to the drop of were clear and easy to follow. When I rang Drivalia I also asked if the unused part of my contract… Read Full Review

Drivalia_Car_Rental's Response to Jim Needs's Review

Written on: 08/11/2016

Hola

Thank you for your review. Firstly we are sorry to hear of your loss.

We are however pleased that in general you were satisfied with the service received. To clarify regarding early returns, we hope that you can understand that when a car is booked for a period of time we block that car from being as part of our planning. Just like hotel rooms, flight seats and so on.

If you return early (especially on a very short trip as this was) it is likely to be impossible for us to rent the car again for the remainder of the days which is why generally we cannot refund unused days.

Having said this, if you book our Ultimate package this does come with curtailment cover meaning that in an event such as a death or sickness you can return early and we will refund unused days or credit against a future booking.

We do hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Reliable Rent a Car in Alicante.”

Written on: 28/10/2016 by Lennonz71 (1 review written)

The best experience so far that I had renting a car. Young, Professional, reliable Company. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“safe car rental”

Written on: 28/10/2016

good car, fair rate, friendly service, fast shuttle from gate to rental office… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Car hire alicanti”

Written on: 27/10/2016

No problems at all, beats queuing in the main hall for ages ,nice cars, friendly staff .. Have used these before and will use again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Best Hire Cars in Alicante”

Written on: 27/10/2016 by 144Hensley (1 review written)

Our 4th time renting from Drivalia, although "off-site", the transit bus arrives very quickly & the staff are very efficient - in my view Drivalia is faster than the "on-site" hire car companies, better value & reliable… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thanks for your review and for coming back to see us again. We are pleased that we continue to live up to our reputation and deliver great value car hire that you have come to rely upon and trust. We very much look forward to seeeing you again in the near future.

All the best
The Drivalia Team

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★★★★★

“car hire Drivalia perfect.for us.”

Written on: 27/10/2016 by PerlaFlores (1 review written)

I must say our experience with Drivalia was first class.clean car , very helpful staff, the price we were quoted was all inclusive so we knew what we were paying from the start. so added extra!s.Have already booked my next car… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you. Quality of cars, helpful staff and those little extras all go to make the client have a great holiday and we are pleased that we achieved this for you. Naturally having full protection like most of our clients ensures complete peace of mind on your holiday.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“We booked a car in advance with full waiver. The...”

Written on: 26/10/2016 by Mmarian (1 review written)

We booked a car in advance with full waiver. The service we got was excellent. We did not have to wait in the queue like others. Taking and returning of the car was quick and easy. Definitely recommend to pay full waiver and pre-book online… Read Full Review

Drivalia_Car_Rental's Response to Mmarian's Review

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“super as always, ”

Written on: 26/10/2016

I never had a bad experience at Drivalia, I have now used the company over 20 times over 3 years, What you see is what you get no hidden extras, that is why I would not use any other company… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★☆☆☆

“Typical Car rental Rip Off”

Written on: 26/10/2016 by Finnuc277 (1 review written)

Don't rip good customers off!! Picked up car at night time, in the dark, had been told previously that photos next day would not be accepted! Minor scratch on 1 wheel trim, did not do it and was charged €99.99 (€60 admin for 10 minutes!) Very disappointed… Read Full Review

Campellophil's Comment

Written on: 26/10/2016

I guess the Value for Money rating was given before being charged an extra €99.99!!

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Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Thank you for hiring a car from us. We are sorry that your car sustained damage which you were charged for.

Most of our clients benefit form complete peace of mind by booking our all-inclusive package where no damages are chargeable to the customer no matter what happens but if we do also offer low cost rates and to keep these packages so competative we do make it very clear that all damages have to be paid for.

Unfortunately should some damage occur there is an admin fee also for clients who are not insured with us. When a damage is recorded we have to update all records, photograph the damages and complete paperwork to ensure that everything is accurate for the next client. Naturally eventually when it comes to repairing or replacing the damaged part there is further admin which is why this fee applies.

Please do be aware of our Ultimate package which offers complete peace of mind and is by far the most popular package that we offer.

Kind regards
The Drivalia Team

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★★★★★

“Drivalia”

Written on: 26/10/2016 by ReubenMaurer254 (1 review written)

The best hire car company we have used. Speedy pickup and drop off. Very efficient staff and cars are always immaculate and clean. We always take the Premium insurance, no hassle… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“Wonderfull service”

Written on: 25/10/2016 by JaseLamb129 (1 review written)

The moment we arrived at the Airport there was a shuttle bus waiting. We had to wait 1 minute because an other airplane was delayed. The moment we arrived at the location of Drivalia there was a line. We had to wait 30 minutes because there was some problem with other costumers. When it was our turn to come to the desk, everything was set and the only thing we had to do was pay and get the keys. One small thing: we had to choose between a deposit of 1250 euro or a insurance of 68 euro. Be aware… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review.

We are pleased you had a good experience with us. Yes, clients always need to be aware that when they hire a car from us or indeed anywhere in the world, unless they choose a package such as our ULTIMATE All Inclusive car hire package then you do have to choose between taking a full insurance option or leaving a deposit and assuming the risk of the car.

Remember next time to email us and we will give you a quote including a discount for our all-inclusive package!

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Great service and quality hire cars.”

Written on: 25/10/2016 by Jonah1216 (1 review written)

This was my first time using Drivalia and it will not be the last. The overall service was excellent and the quality of the car was spot on. Very helpful staff and all the collecting/returning process was easy. Nothing more to say really apart from thanks Drivalia… Read Full Review

Drivalia_Car_Rental's Response to Jonah1216's Review

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. It´s great to hear such positive comments about our team. We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Best Car Rental”

Written on: 25/10/2016 by IsiahWyatt264 (1 review written)

This is our second car rental from Drivalia since June. We've used them for a few years now and wouldn't hire a car from anyone else after numerous bad experiences from other car rental companies in the past. The shuttle bus arrived a few minutes after we got to the bus stop. When we got to the offices it only took a few minutes to get the pepper work sorted out and then we were on our way. The rental return was even quicker and hassle free. The staff have been courteous every time we've… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Fantastic company”

Written on: 25/10/2016 by Naomi256 (1 review written)

This is a very good rental company. I encourage tenants to try them out for sure. They have the cars are 5 minutes from the airport, but the shuttle bus was waiting for us. Excellent service. Am sure that I would like to rent a car here next year… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. If you rent out a property please email us and ask about our Partnerhip programme which ensures that all of your guests get a great deal and also special discounts for you too!

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“A very nice company”

Written on: 24/10/2016

We were very pleased with the company. They answered my emails very quickly and gave all the information I needed. Shuttle bus came quickly and directions to find the bus stop were excellent. Staff was very helpful and even gave us a map how to get to the hotel. They also helped with the navigator. Directions for the drop-off were also very useful and easy to follow. They really helped us a lot with plenty of things. It´s very important for us that the car is fully insured and that was one of… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you. We do try to offer a speedy reply to all emails and deliver great all-round customer care and it´s lovely when we hear this in feedback from our clients. We look forward to seeing you again soon.

All the best
The Drivalia Team

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