Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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95.3% of users recommend this
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★★★★★

“1st class ”

Written on: 12/09/2016 by Martyn100 (1 review written)

So easy to use , very helpful staff, would definitely recommend… Read Full Review

Drivalia_Car_Rental's Response to Martyn100's Review

Written on: 16/09/2016

Hola!

Thank you for hiring from us and leaving a review. We are pleased that everything was good for you and we look forward to seenig you again.

If you have not done so already please do like us on Facebook and you will be amongst the first to know about our latest news, offers and promotions!

Hasta la próxima!

The Drivalia Team

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★★★★★

“The Best Car rent in Spain”

Written on: 12/09/2016 by Mirandawk405 (1 review written)

All worked Excellent!! By far the best car rent experience in Spain !!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Thank you for your review and for hiring a car from us.

We are pleased that everything was good for you and we hope that we can look forward to seeing you again soon.

If you have not already done so, please do like us on Facebook to stay completely up to date with the latest news and offers!

All the best
The Drivalia Team

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★★★★★

“Excellent car and service”

Written on: 12/09/2016

Booked car well ahead of journey, easy by the web page. Got picked up at airport by shuttle bus to car rental office, where car was ready. Brand new kit with excellent comfort and space. Car NAV was easy and directed us to where we wanted to go. Used the car a lot for shopping and visiting sites. Drivalia staff was professional and fluent in English, no problems at pickup or return. Recommended!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Hola

Thank you for trusting us to supply your car in Spain. It´s great to know that you had a good experience with us.

We take a pride in the service that we deliver and our multi-lingual team are there to ensure that there are never any language barriers!

We look forward to seeing you again soon. Please do like us on Facebook to stay up to date with the latest news and offers!

All the best
The Drivalia Team

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★★★★★

“Another great booking”

Written on: 12/09/2016 by Ortizyf368 (1 review written)

I have used Drivalia on numerous occasions and have always found the staff excellent. The vehicles are generally very good, and all transfers completed in a good time. The whole process is excellent, and, being off site, is very quick compared to waiting for a hire car on the airport itself. I like this company so much that I have already booked two further trips with them… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 16/09/2016

Hola

Thank you for your review and for continuing to trust us with your car hire needs in Spain.

We are dleighted that you enjoy hiring your cars from us and we hope that we can look forward to caring for you for many years to come!

All the best
The Drivalia Team

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★★★★★

“Excellent Customer Service”

Written on: 11/09/2016 by LadyFlyer1964 (1 review written)

We have hired many cars and used various different car hire companies over the last ten years at Alicante Airport. But we keep coming back to Drivalia, as they have the best Customer Service. Pickup from Alicante Airport is in a mini bus on the ground floor. They drive you to Drivalia Rental office. It takes approx 5 minutes.The office is air conditioned and they don't leave you waiting outside frying in the heat, like some hire companies I could mention. Staff are very courteous and helpful… Read Full Review

Drivalia_Car_Rental's Response to LadyFlyer1964's Review

Written on: 16/09/2016

Hola!

Thank you for your kind words. It´s great to know that you were satisfied with your car hire and the service received from Drivalia.

We work hard to deliver the easiest, fastest and best possible customer experience and we are pleased that we lived up to our reputation.

Air conditioning is important, it prevents the staff and clients from melting!

We very much look forward to seeing you again soon.

Please do like us on facebook to stay completely up to date with thelatest news and offers!

All the best
The Drivalia Team

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★★★★★

“Always my first choice”

Written on: 10/09/2016 by GianaReid (1 review written)

I am customer since three years. Everything is always at the best. So I guess I will be even book next year. For me, absolutly recommend! 5*… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Thank you for your review. It´s always lovely to hear from our customers, especially happy regulars!

We very much look forward to seeing you again soon!

All the best
The Drivalia Team

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★★★★★

“El servicio fue impecable.”

Written on: 10/09/2016 by Humphreyrk436 (1 review written)

Llegamos al aeropuerto, ahi estaba el tranfer de Drivalia esperando para acercarnos a las oficinas. Solo 5 minutos del aeropuerto. Todo muy expeditivo. Buen precio calodad. Aclaro q soy muy exigente. Volveria sin duda a Drivalia… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/09/2016

Very easy process from start to finish, we did the rental online before going on holiday and paid everything up front. Was a great price. When we got there the shuttle bus was easy to find and got us there in no time, definitely got there and got our car quicker than waiting in the queues at the airport. Staff were friendly and helpful, the car was in excellent condition and we had a child seat which was of a great standard. Returning the car was even easier. Couldn't recommend them enough… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Hola

Thank you for taking the time to write a review. We are really pleased that everything was to a great standard for you.

We very much hope that we can look forward to being your preferred car hire supplier in Spain for many years to come.

Kind regards
The Drivalia Team

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★★★★★

“We have used Drivalia several times and always...”

Written on: 09/09/2016 by Mads1946 (1 review written)

We have used Drivalia several times and always received excellent service from the staff. The quality and choice of cars is also excellent from year to year and there are no hidden extras. Have no hesitation in recommending this company… Read Full Review

Drivalia_Car_Rental's Response to Mads1946's Review

Written on: 11/09/2016

Hola!

Thank you for your review. We are delighted that you are satisfied with the service that we offer and the choice of cars.

We very much look forward to serving you for many years to come.

All the best
The Drivalia Team

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★★★★★

“One of the better offsite rental companies”

Written on: 07/09/2016 by zjGentry269 (1 review written)

Having tried many rental companies at Alicante, this one had good reviews. We found it excellant, with a very friendly arrival rep, who spoke perfect English. They only put a hold on your credit card for the excess cover. This is how it should be done. Not like Dickmanns who take the E1,000 and then take 5-6weeks to give it you back (apart from not having your money, you also lose out on conversion rates) On of the better offsite rental companies, but then we never had an issue for them to… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Hola

Thank you for taking the time to leave a review. We are really pleased that you have enjoyed hiring a car from us.

We certainly work hard to make sure that things like deposits are easy and that the customer is treated fairly. We are very proud of our team who are all at least bilingual and some multi-lingual so that our clients are always attended in their own language to make the experience easy and without stress!

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Overall great experience ”

Written on: 07/09/2016 by JaidaOwen (1 review written)

We frequently hire cars abroad and Drivalia has to be one of the best experiences. Speedy pick up and return process, transparent payment options and we got exactly the car we wanted - in great condition. Staff were friendly and helpful and website was very easy to use. Would not hesitate to use again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Thank you for your lovely review. Honesty, transparency and top class service are what we strive to achieve and it is lovely when we get such positive feedback.

We look forward to the opportunity to serve you many more times in the future.

All the best
The Drivalia Team

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★★★★★

“great service, convenient, great packages, good pricing”

Written on: 06/09/2016 by hannah2016 (1 review written)

We rent with Drivalia's Alicante location every year when we go to Costa Blanca. Their ultimate package means we have will have no concerns during our rental period. They have competitive pricing. Cars are always clean. Service is always impeccable… Read Full Review

Drivalia_Car_Rental's Response to hannah2016's Review

Written on: 11/09/2016

Hola!

Thank you for a lolely review. We are delighted that you have discovered Drivalia Ultimate and enjoy the benefits that it offers.

We hope that we can look forward to serving you for many years to come!

All the best
The Drivalia Team

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★★★★★

“Easy as 123”

Written on: 06/09/2016 by Mraes (1 review written)

What a great rental experience at Alicante, booked ultimate package as it was a special deal, it took less than one minute in the office once we got there to sign for car, collect keys and be on our way. It gave us complete peace of mind during our holiday,. Car was new with latest gadgets, easy to drive, and getting to and from rental office was easy. A great experience from start to finish. The only slight issue was in having to wait once we arrived at airport for collection, a little longer… Read Full Review

Drivalia_Car_Rental's Response to Mraes's Review

Written on: 11/09/2016

Thank you for your lovely review. Another Ultimate customer who believes that it is the best way to hire a car! We couldn´t agree more and the overwhelming majority of our clients feel the same!

Normally our shuttle service is extremely efficient and at peak times we have up to four busses contuinually running between the office and the terminal. If for any reason you were kept waiting we apologise but we assure you that this is not the normal service level!

We very much look forward to seeing you again!

All the best
The Drivalia Team

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★★★★★

“Excellent service in Alicante ”

Written on: 05/09/2016 by jaxxpotter (1 review written)

Drivalia were recommended to me by my brother who uses them regularly. From my first contact with Alicante i received excellent service. He was very kind and helpful and sorted me out with an excellent deal. When i arrived they were very helpful and friendly. Would highly recommend Drivalia Ultimate Package as this gave me no worries at all about insurance cover. Recieved excellent service again when i returned my vehicle. Thank you to all the kind staff at Drivalia in Alicante… Read Full Review

Drivalia_Car_Rental's Response to jaxxpotter's Review

Written on: 11/09/2016

Hello from Spain!

You have written a very lovely review. Thank you!

We launched Drivalia Ultimate almost two years ago to really stand our from the croud. Sadly car hire in Spain is a battlefield of everyone scrambling for the lowest prices which inevitably leads to low grade service and problems. Ultimate has become our most popular package because it offers a truly honest and transparent pricing structure with no hidden extras. Yes, it can be a little more expensive but when you consider that it remains enourmousley cheaper than most worldwide destinations it represents extremely great value for money.

We are proud to have one of the highest staff to client ratios in the area meaning we really can dedicate ourselves to delivering an exceptional service and it´s lovely to hear form clients when we achieve this.

We very much look forward to the opportunity to serve you again soon!

All the best
The Drivalia Team

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★★★★★

“Car rental at its best”

Written on: 05/09/2016 by Irishinkos (1 review written)

We have been using Drivalia since March this year and this is our 3rd time using them and the service just gets better each time. The staff are amazing and will do anything they can do to help you.. As for the cars they are perfect and in pristine condition. The staff are so friendly and obliging and even now helping my partner improve her Spanish. There is many car rental companies at Alicante but not all have the professionalism and friendliness as Drivalia have and not forgetting the good… Read Full Review

Drivalia_Car_Rental's Response to Irishinkos's Review

Written on: 11/09/2016

Hola from Spain!

Thank you for trusting us to care for your car hire needs in Spain. We are delighted that you enjoy renting cars from us and that we continue to live up to the high standards that we strive to achieve.

It´s particulary lovely to hear the comments about our team who we are so proud of because they really try to go beyond the call of duty to offer a great experience for our clients.

We look forward to seeing you again soon!

All the best
The Drivalia Team

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★★☆☆☆

“Greatly let down by airport shuttle service”

Written on: 05/09/2016

On arrival in Majorca, we waited approx 10 minutes for our shuttle service which we thought was acceptable, the driver was very pleasant and helpful, on arrival at the office we were dealt with by a courteous and pleasant lady and at this point we were impressed, unfortunately on our return it was a totally different experience, we returned the car and was asked to wait for the shuttle, only one bus was in operation and there was a large amount of people wAiting. I asked how long and was told… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Dear Customer,

Thank you for taking the time to leave a review. We are extremely sorry if there was any delay with our shuttle bus. We would like to assure you that this is extremely rare. Our shuttles are carefully planned to ensure that we have ample services operating when needed and we take great pride in the speed of which we transfer customers from the airport to the office and vica verca.

We have passed this feedback onto the team in Mallorca as part of our continued efforts to improve the service that we offer and as I have said delays of more than a few minutes are very rare.

Kind regards
The Drivalia Team

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Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Dear Customer,

Thank you for taking the time to leave a review. We are extremely sorry if there was any delay with our shuttle bus. We would like to assure you that this is extremely rare. Our shuttles are carefully planned to ensure that we have ample services operating when needed and we take great pride in the speed of which we transfer customers from the airport to the office and vica verca.

We have passed this feedback onto the team in Mallorca as part of our continued efforts to improve the service that we offer and as I have said delays of more than a few minutes are very rare.

Kind regards
The Drivalia Team

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★☆☆☆☆

“Shocking service!”

Written on: 05/09/2016 by AlmaFord67 (1 review written)

A complete rip off from the start to finish so many hidden extras like fuel charges extra insurance poor car ie Fiesta petrol Dirty inside,only clear water in the screenwash very unfriendly at the return. Overall a poor experience. not use again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 11/09/2016

Dear Customer,

We are sorry if your experience was not to the standard that we strive to achieve. We use the services of an external valeting contractor who are responsible for preparing all of our cars to a very high standard. In fact we allow significantly more valeting time per car than most other local companies to really ensure they are to a good standard and this is reflected in the overwhelming majority of feedback that we receive from our customers.

Nevertheless if on this occasion something went wrong and the car was not as we expect then we do offer our apologies.

For future reference, as you will know, our cars are parked just metres from the office and we also have staff outside in the compound most of the time. if you ever hire a car from us and are not satisfied with any aspect of it please do tell a member of the team and we will immediately change the car for you.

Kind regards
The Drivalia Team

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★★★★☆

“Generally good but extortionate charging for fuel ”

Written on: 02/09/2016 by promocollect (1 review written)

All good and took the basic package as had my own excess insurance. The down side of this is that you are charged a full to empty policy on fuel. This is where they really sting you as I was charged 101 euros to fill a Citroen C3 which has a 50 litre fuel tank capacity. Essentially they charged me double for the fuel. Having returned the car with 1/2 a tank left this I consider to be daylight robbery… Read Full Review

Chris0241's Response to promocollect's Review

Written on: 03/09/2016

Sounds like a dreadful rip-off! Why did you rate them 4*??

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Drivalia_Car_Rental's Response to promocollect's Review

Written on: 11/09/2016

Dear Customer,

Thank you for taking the time to leave a review. It is true that the Basic package offers great value for money on the car hire but incurs a fuel tank purchase. You should be aware that our Basic Plus and our most popular (Ultimate) are both FULL to FULL so you don´t pay us for fuel - just receive the car conveniently full and return the same! it´s the way most clients prefer and the way we prefer to rent the cars too!

We do look forward to seeing you again!

All the best
The Drivalia Team

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★★★★★

“Very good service, recommend Drivalia”

Written on: 30/08/2016 by sanyago (1 review written)

Definitely recommend Drivalia!! We rented an economy class car with full insurance, prepaid on the Drivalia website to the holiday in Mallorca. Got a Ford Fiesta. The process from the pickup at the airport, to the last transportation at the end of the period, everything was guick, accurate. Half an hour after the baggage claim we were sitting in our car!!! Unbelievable!!! The staff was kind, and quick. The cars overall condition was good. Had some scratches, but it is usual on a rental… Read Full Review

Drivalia_Car_Rental's Response to sanyago's Review

Written on: 11/09/2016

Hola

Thank you for taking the time to write a review. It´s great to know that you had a good experience with us in Palma.

We very much hope that we can look forward to serving you for many years to come.

All the best
The Drivalia Team

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★★★★★

“Super value for price / Estupendo”

Written on: 27/08/2016 by valinas (1 review written)

I had a Kia Ceed diesel in Mallorca. Staff pleasant, helpful, explaining conditions and answering my questions in detail. Kia was almost new, no complaints. Fuel contract was full to empty, therefore it cost around 100 eur for the tank + refueling service. Important to know this everytime you want to rent a car with full to empty contract. To sum up, I would recommend this Company, and will definitely use it again… Read Full Review

Drivalia_Car_Rental's Response to valinas's Review

Written on: 27/08/2016

Hola

Thank you for taking the time to leave a review. We are delighted that everything was good for you.

Please remember that with Drivalia you can book full to full which means that you don´t pay us for fuel. Please email us when you come to Spain and and we will provide you with an all inclusive quote!

We look forward to seeing you again soon.

All the best
The Drivalia Team

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