Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.7 / 5
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95% of users recommend this
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Drivalia Car Rental - www.drivalia.com

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★★★★★

“An excellent company with good cars and friendly staff!”

Written on: 08/11/2016

Have used Drivalia many times now and always found it to be a good experience. Everything is straightforward, the staff are friendly and very helpful and the cars in good condition. Never had a problem! Happy to use again and again… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thank you for your review and for entrusting us with your car hire needs each time you come to Spain.

We are pleased that you enjoy the service and experience that we offer and look forward to many more opportunities to serve you again.

All the best
The Drivalia Team

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★★★★★

“My car hire”

Written on: 08/11/2016 by Baker404 (1 review written)

I have hired a car from Drivalia on several occasions and would like to say I am very impressed with the service. Everything is taken care of. I just pick up the car with a full tank of fuel and return the same. All insurance is covered should I have any difficulties. I would highly recomend Drivalia for service, quality and peace of mind… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thank you for your review and for continuing to trust us with your car hire needs in Spain.

We are grateful for your continued custom and look forward to serving you for many years to come.

All the best
The Drivalia Team

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★★★★☆

“Good”

Written on: 07/11/2016 by drivve (1 review written)

Everything went smoothly although there was a hard sell for the in-house excess insurance cover despite the fact that i had my own. Car damage was inaccurately logged but that was dealt with a in a very reasonable manner by helpful staff… Read Full Review

Drivalia_Car_Rental's Response to drivve's Review

Written on: 08/11/2016

Thank you for your review.

We certainly don´t try to make clients feel pressure when it comes to our additional cover but we do firmly believe in the benefits that it has to offer. Nevertheless this cover is of course optional.

We are pleased that we were able to clarify any issues over damages so that you had a relaxing holiday and we look forward to seeing you again soon. It is very rare that our damage reports are inacurate and usually anything not listed is because it is not a chargeable damage but we are always happy to clarify this and record anything that may concern the client for their peace of mind.

All the best
The Drivalia Team

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★★★★★

“Drivalia Car Rental”

Written on: 07/11/2016

Have used this company many times, the staff are courteous and very pleasant when picking up the vehicle at their base at Alicante airport, the waiting time for the pick up van is now very minimal and the cars are clean and in excellent order. I did try another company once going for a cheaper option but found I had to pay extra on picking up their car and their service was poor as they were trying to sell me something I didn't want hence I returned to Drivalia as I found their service to be… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hola

Thank you for hiring a car from us, we are pleased you had a great time and that our service lived up to the standards we strive to achieve.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Great service at a great price”

Written on: 06/11/2016 by CiaraRoberts459 (1 review written)

My wife and I booked a rental car on Majorca through Drivalia and were very pleased with the price as it included two drivers without a surcharge. We were concerned about whether we would have to wait for the transport to and from the airport but in both cases the minibus was waiting for us and left as soon as we were on board. The check in and check out procedures were quick and easy… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Good choice”

Written on: 05/11/2016 by JackieBrien (1 review written)

Very helpful staff, car was not one ordered, but "similar" which seems to be standard practice very speedy process I was in two minds whether to write a review as I do not want Drivalia to get too busy but I felt it was only fair to let others know… Read Full Review

Drivalia_Car_Rental's Response to JackieBrien's Review

Written on: 08/11/2016

Dear Customer,

Thank you for renting a car with us. On our website we generally list the cars we have but always put "or similar" because we can often carry various models in the same group but all groups are to the same specification and size etc.

We are pleased you had a good experience with us and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“very happy customer”

Written on: 04/11/2016 by margh (2 reviews written)

all smooth & satisfactory with cars from Barcelona airport Sept 2016 ... thank you. I think the reviews of Drivalia I read before booking were not that encouraging, but our experience with 2 separate bookings for same party was great, with no problems at all… Read Full Review

Drivalia_Car_Rental's Response to margh's Review

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Excellent experience as usual”

Written on: 03/11/2016 by sbm1506 (2 reviews written)

Late booking this time due to personal circumstances but Drivalia came up with the goods Very limited choice of vehicle but the one booked was as usual up to standard Have used Drivalia for some years now and they have always provided an excellent service and very good vehicles Would highly recommend them My first choice always… Read Full Review

Drivalia_Car_Rental's Response to sbm1506's Review

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you.

Recently we have been so busy and sold out and this has meant limited choice but we are pleased that we were able to supply you a suitable car and that it met your requirements.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Cómodo, atención al cliente genial y perfecto estado...”

Written on: 01/11/2016 by Townsend1952 (1 review written)

Todo a sido perfecto , el coche y la atención al cliente . Enhorabuena por qué así da gusto alquilar coches. Mi recomendación 100%… Read Full Review

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★★★★★

“Unbeatable car hire”

Written on: 31/10/2016 by Paulbloxham (1 review written)

What can i say. Perfect simple easy and quick. Decided to pay on collection as i was a bit apprehensive on what extras they would charge me for. Upon arrival transfer bus was waiting. From the time of walking into drivalia office it took 5 mins and i was out with keys. What i was quoted was what i paid. Car was new and immacutly clean. Cant fault them. If your deciding who to go with i would strongly suggest drivalia. Thankyou so much… Read Full Review

Paulbloxham's Response to Paulbloxham's Review

Written on: 31/10/2016

Forgot to mention. Go ultimate package. Fuel full to full. No deposit. Pay with cash or debit card. No credit card needed.

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Drivalia_Car_Rental's Response to Paulbloxham's Review

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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Paulbloxham's Response to Paulbloxham's Review

Written on: 31/10/2016

Forgot to mention. Go ultimate package. Fuel full to full. No deposit. Pay with cash or debit card. No credit card needed.

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★★★★★

“Drivalia Car Rental”

Written on: 31/10/2016 by DavidW1959 (1 review written)

I have had lots of bad experiences with car hire in Spain. We have always used car hire comparison sites & got ripped off with extra payments for fuel & insurance when collecting the car. This time we went direct to drvalia.com & went with the ultimate package which includes everything so no extras on collection. Well worth a look I promise… Read Full Review

Drivalia_Car_Rental's Response to DavidW1959's Review

Written on: 08/11/2016

Dear Customer,

Thanks for trusting us with your car hire needs and for taking the time to review the service received. As we say often, our Ultimate package is now the most popular package that we offer by far because of the complete peace of mind that it offers with no hidden extras and no surprises.

We are pleased that you enjoyed renting a car from us and we hope that we can look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Alles gut :-)”

Written on: 31/10/2016

Freundliches Personal, gutes Auto und der Preis stimmte auch. Schon vorher haben wir diese positiven Erfahrung gemacht und werden deshalb gerne wiederkommen… Read Full Review

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★★★★★

“Alicante's Best”

Written on: 31/10/2016 by BrileyMcNeil (1 review written)

Best service at Alicante airport. Frequent shuttle bus, prompt vehicle pick-up and return. Cars always clean and in good condition. Highly recommended on price and service… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Best hassle free car rental!”

Written on: 30/10/2016 by LeilaniMcQueen (1 review written)

Second time I've used Drivalia while holidaying in Spain and can only offer nothing but praise. I've taken the "ultimate" package both times which although adds to the cost of the rental - when compared to all other rental firms is actually really good value for money mainly as it's literally hassle free - fully covered and no retrospective claims or excesses to worry about in case of any issues. Staff are all great and if you're a returning customer it's super fast picking up the car! Also… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you.

Our Ultimate package is the most popular that we offer now with most clients realising that it is worth paying a little more for complete peace of mind. We are pleased that you were satisfied with us on both occasions.

We look forward to seeing you again soon.

All the best
The Drivalia Team

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★☆☆☆☆

“Drivalia car Hire Alicante ”

Written on: 29/10/2016 by jpd1996 (1 review written)

If you like your car hire more painful than the dentist whilst being dealt with by what must be failed timeshare touts - then this is the company to use. We booked what seemed like a good deal via Zest, but the trouble starts when you try to decline the extra insurance which we had already purchased from Zest, but this where they obviously generate their main income from. We were told - The top up insurance Zest sold us to remove the Excess was inadequate and they are ripping off customers by… Read Full Review

Drivalia_Car_Rental's Response to jpd1996's Review

Written on: 08/11/2016

Hello

Thank you for your review. We are sorry that you were unsatisfied with the service received from Drivalia. Feedback such as this is very rare but to clarify, if you purchase your cover from anyone other than us it is not directly valid with us. This means that you have to leave a credit card deposit and then later if you are charged for any damages try to reclaim from your insurers.

They do make it very clear when you book that a debit card is not accepted for a deposit - only credit cards.

We cannot comment on other covers only our own and clearly we know 100% that by choosing our cover you will never pay a centimo no matter what happens. This is course offers the greatest peace of mind for our clients.

We do thank you for trying us and hope that we can see you again one day. If you email for a quote we will happily provide you a special price next time.

Kind regards
The Drivalia Team

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★★★★☆

“Friendly and good service”

Written on: 29/10/2016 by Giovanni1951 (1 review written)

The service was good the staff competent and friendly. The vehicle in a proper condition. Would book again at any time. Thanks!… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★★

“Stress free car hire”

Written on: 29/10/2016

Great to find a quick and stress free car hire process. Although located outside the airport we were on the road quicker than waiting in lengthy queues at some of the car hires located inside the airport. We waited less than 5 minutes for the shuttle bus outside the airport, the driver handled our cases and it took only a few minutes to the Drivalia office. The paperwork was sorted in a few minutes and we were on our way. The car was in excellent condition with around 3000 Kms on the clock. The… Read Full Review

Jpd1996's Comment

Written on: 30/10/2016

Great review by someone who must work for them

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Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello,

We can assure you that none of our staff or anyone associated with us writes "false" reviews. Every review on this site, good and bad are genuine from members of the public and if you are in any doubt over this you are free to contact the owners of the site who we are sure will be able to verify that all comments are form unique users.

Kind regards
The Drivalia Team

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★★★★☆

“Excellent company”

Written on: 28/10/2016 by Jim Needs (1 review written)

I arranged car hire from 25th October 2016- 29th October 2016. I hired a Ford C-Max which was well presented apart from a rubber missing from the clutch pedal. I didn't notice until I changed my shoes at my destination. This difnt affect my opinion of the company. Unfortunately I had to return the car due to my brother passing away. I returned the car out of hours and the directions to the drop of were clear and easy to follow. When I rang Drivalia I also asked if the unused part of my contract… Read Full Review

Drivalia_Car_Rental's Response to Jim Needs's Review

Written on: 08/11/2016

Hola

Thank you for your review. Firstly we are sorry to hear of your loss.

We are however pleased that in general you were satisfied with the service received. To clarify regarding early returns, we hope that you can understand that when a car is booked for a period of time we block that car from being as part of our planning. Just like hotel rooms, flight seats and so on.

If you return early (especially on a very short trip as this was) it is likely to be impossible for us to rent the car again for the remainder of the days which is why generally we cannot refund unused days.

Having said this, if you book our Ultimate package this does come with curtailment cover meaning that in an event such as a death or sickness you can return early and we will refund unused days or credit against a future booking.

We do hope that we can look forward to seeing you again.

All the best
The Drivalia Team

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★★★★★

“Reliable Rent a Car in Alicante.”

Written on: 28/10/2016 by Lennonz71 (1 review written)

The best experience so far that I had renting a car. Young, Professional, reliable Company. … Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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★★★★☆

“safe car rental”

Written on: 28/10/2016

good car, fair rate, friendly service, fast shuttle from gate to rental office… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 08/11/2016

Hello

Thank you for hiring a car from us and taking the time to leave a review. We are pleased everything was good for you and we look forward to seeing you again soon.

All the best
The Drivalia Team

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