Drivalia Car Rental - www.drivalia.com Reviews

★★★★★
4.8 / 5
97.7% of users recommend this
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★★★★★

“brilliant service”

Written on: 24/02/2015 by Hansensd179 (1 review written)

Good service by staff. Does what it says. No gimmicks. Tried many companies. Drivalia has to be one of the best I have used over 12 years in Spain. Highly recommend to others who have fallen foul of poor practices to gain money over and above the pre paid rental arrangement… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/02/2015

Thanks for leaving a lovely review. We are so happy that everything was good for you.

Our mission is to provide the best cars at a realistic price and above all deliver quality and transparent service and it´s lovely to hear that we rate higher than other companies in your many years of hiring cars in Spain.

We look forward to serving you again and please do like us on Facebook if you have not already done so and then you will be amongst the first to hear about the latest news and promotions!

Un saludo!
The Drivalia Team

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★★★★★

“Drivalia Alicante Experience Feb 2015”

Written on: 23/02/2015 by LeviNapier71 (1 review written)

All in all a very happy experience. Normally dread the whole holiday car hire hassle. Not so with Drivalia. Saw them well recommended on Trip Advisor. I booked on line on their own website and took out the additional insurance package which is not cheap. However, good to have the peace of mind about scratches and broken windows etc. Can't speak highly enough about the staff we dealt with both on arrival and drop off. Friendly, helpful and courteous. Also we were given an upgrade, which was… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 24/02/2015

Hello and thanks for the review!

It´s great to hear that everything was up to your expectations and that you enjoyed your car hire with Drivalia.

Our optional Premium cover is of course a small additional expense but as you said it gives complete peace of mind because unlike other online policies it is direct with us which means no deposit, no worries and in the event of anything happening you know that you can call our multi-lingual team for fast assistance without ever having to worry about paying a single centimo. Actually we are proud of the fact that our Premium cover is one of the lowest priced comparable options from all of the local companies and we do work hard to offer this complete peace of mind at the most competative prices. Obviously if you compare the low prices of car hire with those of a decade ago you will find that even with our full Premium cover you are probably still paying considerably less for a week of car hire than back then!

It´s great to hear also your positive feedback about our staff who appreciate comments such as yours because they all do work very hard to deliver an exceptional level of customer care and attention.

We very much look forward to seeing you on your next trip and please, in the meantime like Drivala Car Rental on facebook to stay up to date with the latest offers, promotions and competitions which are coming soon... you could even win a free car hire!

Until next time.... hasta luego!

The Drivalia Team

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★★★★★

“Drivalia Car Rental”

Written on: 23/02/2015 by Gary_Smith (1 review written)

The friendliness of the pick-up driver, the smartness of the shuttle vehicle were good first impressions. This continued with the customer service agent behind the desk The administration was straight-forward. Not wanting any hassle I paid for Drivalia's own fully comp ins. and for another named driver. Their charge for a second driver was also one of the cheapest. The panda car was new and unmarked with less than 7,000 kms. Returning the vehicle was hassle-free. I paid for 'full to full' and… Read Full Review

Drivalia_Car_Rental's Response to Gary_Smith's Review

Written on: 24/02/2015

Hola from Spain!

Thank you for taking the time to leave a review and of course even bigger thanks for recently hiring a car from us.

We are really pleased that everything was good for you and that you enjoyed the car hire experience and the peace of mind of having our Premium coverage. We do take great pride in every stage of the experience that we aim to deliver right from meeting our clients in the terminal through to return and of course the presentation of our fleet and we are delighted that this was all to your satisfaction.

If you have not already done so please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest news, offiers, promotions and competitions which are coming very soon!

We very much hope that we can look forward to welcoming you again on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“This is a great company with friendly staff and good...”

Written on: 22/02/2015

This is a great company with friendly staff and good service. The best bit is that there is very little waiting time… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 22/02/2015

Buenos dias!

Thanks for leaving a review, we are delighted that you are happy with everything. Do please like Drivalia Car Rental on Facebook to stay updated on all the latest news, new summer cars coming soon and much more!

See you again soon !

The Drivalia Team

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★★★★★

“best car hire ever”

Written on: 21/02/2015 by freddythemenace (1 review written)

had a lot of help booking as we needed four cars some on different days and return dates, all dealt with in in a friendly and compent manner. everyone was helpful,cars clean and modern. best of all was the price… Read Full Review

Drivalia_Car_Rental's Response to freddythemenace's Review

Written on: 22/02/2015

Hi and thank you for hiring some cars from us recently and of course taking the time to leave a review.

We are happy that you received all of the help required for your group booking and that we were able to accomodate your needs and requirements. We do always try to ensure that we can make the whole process from booking to car return as smooth and enjoyable as possible.

If you have not already done so please do like us on Facebook and that way you can stay up to date with the latest goings on as well as be the first to know about our exciting competitions which are coming soon!

See you next time!
The Drivalia Team

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★★★★★

“Would definately use again”

Written on: 21/02/2015 by maryles (1 review written)

All aspects of Drivalia were excellent and we would most certainly book again. Staff were very helpful and whole process trouble-free. Most important when on holiday… Read Full Review

Drivalia_Car_Rental's Response to maryles's Review

Written on: 22/02/2015

Hola!

Thank you for hiring a car from us and of course for taking the time to share your experience with others.

We are over the moon that everything was to your expectations and we look forward to seeing you again soon! If you have not already done so please do like us on Facebook (Drivalia Car Rental) to stay up to date with the latest offers, news and promotions as well as to be the first to know about our exciting new cars coming for Summer 2015!

See you soon!
The Drivalia Team

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Drivalia_Car_Rental's Response to maryles's Review

Written on: 22/02/2015

Hola!

Thank you for hiring a car from us and of course for taking the time to share your experience with others.

We are over the moon that everything was to your expectations and we look forward to seeing you again soon! If you have not already done so please do like us on Facebook (Drivalia Car Rental) to stay up to date with the latest offers, news and promotions as well as to be the first to know about our exciting new cars coming for Summer 2015!

See you soon!
The Drivalia Team

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★★★★☆

“Alfa Giulietta”

Written on: 21/02/2015 by Vossi (1 review written)

Abholung vom Flughafen erfolgte ohne Probleme, der Servicemitarbeiter gab uns Tipps zum Erkunden der Insel und hat uns im Detail beschrieben wie wir wieder zurück zum Servicepoint finden. Das Auto wurde ohne Antenne übergeben mit der Begründung, diese würden zu oft geklaut. Die Nutzung des Radios war daher nur selten möglich. Ansonsten hat die Ueber- und Rueckgabe problemlos und schnell geklappt. Netter Service. Vielen Dank, Gruß Voss… Read Full Review

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★★★☆☆

“Will never use Drivalia again”

Written on: 19/02/2015 by McCormick109 (1 review written)

Hired a car from Drivalia for 2 weeks in February. When we arrived it was dark so checked the vehicle as best we could. It had a paint scratch on the front bumper which was noted. The vehicle although it had been cleaned there were stains and marks on the rear seat. On returning the vehicle it was checked by a member of staff who pointed out to us a small black scuff mark on the wheel trim, the wheel trim was not damaged or cracked. This had no detrimental affect on the vehicle. We hadn't… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 20/02/2015

Dear Customer,

Thank you firstly for hiring a car from us recently. Whilst we have no access here to individual files I can say that we operate a multi-level car checking service starting from when cars are returned, again during the valeting process and prior to cars being prepared for handover. At evert stage any damages are noted and recorded to ensure that damages are only charged to the person who was hiring the car when the damage occured.

Like all car hire companies, if you choose to decline our full cover then there are items (wheels being one) that are excluded from the standard insurance and if any damages occur then we do have to charge (for example to repair or replace a wheel trim).

We serve thousands of clients every year and receive constantly great feedback but whilst I cannot comment on your individual case I can appreciate that if there is a damage, especially one that perhaps went unnoticed during driving it can be dissapointed to receive a bill for this. We do note damages on contracts and for night time collections we have strongly flood lit areas of our car parks to enable clients to inspect vehicles.

If you wish to speak to us in person about your case please email our customer service team at customer (at) drivalia.com and we will look at your case and provide a personal response.

All the best
The Drivalia Team

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★★★★★

“Cannot be improved”

Written on: 19/02/2015 by Peter.Finley (1 review written)

Airport pickup excellent, office staff excellent, cars are all presented in great condition, return to airport cannot be faulted, overall a great experience, I will always use Drivalia Car Hire… Read Full Review

Drivalia_Car_Rental's Response to Peter.Finley's Review

Written on: 20/02/2015

Buenas dias!

Thanks for leaving a review, it´s always great when regular clients provide their feedback and it´s always reassuring when so many clients return again and again.

We are delighted that everything was up to your expectations and we look forward to serving you again on your next visit.

By the way, if you have not already done so please do like us on Facebook to stay up to date with the latest news and offers!

Hasta la proxima!
The Drivalia Team

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★★★★★

“Good and very clean car ”

Written on: 19/02/2015 by HaleighSims154 (1 review written)

The rental process was very quick and without any complication. Although the car wasn't new it was cleaned very good ans was in good technical conditions… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 20/02/2015

Hola!

Thank you for hiring a car from us and for taking the time to leave a review. We are very happy that you were satisfied with everything.

We do keep one of the newest fleets in the area although obviously depending on when you come the cars may not be completely new. Nevertheless they are all generally within a few months old and rest assured that they are replaced frequently (we are currently replenishing stocks for the spring)!.

We hope that we will see you again very soon!

All the best
The Drivalia Team

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★★★★★

“Excellent car rental”

Written on: 19/02/2015 by 326Suarez (1 review written)

Excellent service , price, cleanliness of car and customer service. Would definitely use again and recommend… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 20/02/2015

Dear Customer,

Thank you for you kind review. We are delighted that you are satisfied with the service received and very much look forward to serving you again soon!

If you have not already done so, please do like "Drivalia Car Rental" on Facebook to stay up to date with the latest news, offers and information from Spain!

See you soon!
The Drivalia Team

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★★☆☆☆

“Fuel policy ”

Written on: 17/02/2015 by 267Fitch (1 review written)

We were charged over £70 Euro for the fuel and the car was only an economy car, felt we had been charged way over the odds , also had to wait 42 minutes for the shuttle bus to pick us up from the airport which was a bit worrying , the car was very carefully checked over when we brought it back so be careful not to scratch a wheel ,could be expensive… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 18/02/2015

Thank you for taking the time to leave your feedback. Fuel rates do vary depending on the group of car booked and due to logistics and operating costs our fuel is slightly higher than standard pump prices. We do however publish the maximum and minimum fuel rates for each car group on our website at drivalia.com so that customers are able to make a choice. Likewise we also offer a full to full tarif allowing customers to take the car full and simply top it up and return full meaning they pay nothing to Drivalia for fuel. If you booked through a third party however this is not always offered but as mentioned please do check out our website for information on this.

Regarding the pickup time, we are sorry if you were kept waiting. We monitor all flights and aim to collect clients as they arrive at our meeting point (or within a few minutes). As you will see from the feedback we get this is something we generally deliver. I am unsure why you would be kept waiting but perhaps we did not have your flight number. In any case we apologise for any delay in collecting you.

We do hope that we can serve you again and as mentioned please do check out our website for information on the points mentioned.

All the best
The Drivalia Team

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★★★★★

“Excellant service”

Written on: 16/02/2015 by Sullivanse25 (1 review written)

Used this company twice now both times the service has been excellent, they are located off the airport but provide a free shuttle bus to their site. The site is about 3-4 minutes away. The bus driver is really friendly. Once you arrive at their site and quickly process your agreement. On my 2nd time it was even quicker as they still had all my details. Their website is clear and easy to understand, I always take out the extra cover so you then don't need to worry should you unfortunately… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 18/02/2015

Hello from Spain!

Thank you for renting from us again and for taking the time to leave a review.

We are very pleased that you´re happy with everything and find our service to be great. Delivering a fast, honest and efficient service is what we pride ourselves in and it´s always lovely to hear from customers with their opinions.

We look forward to seeing you again on your next visit to Spain and in the meantime if you have not already done so then please do like us on Facebook (Drivalia Car Rental) to stay up to date with the latest offers, news and competitions.

Saludos
The Drivalia Team!

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★★★★★

“unacustomed to use the shuttle transfer but it was...”

Written on: 14/02/2015 by 362McGrath (1 review written)

unacustomed to use the shuttle transfer but it was worth it because of competitaveness and service-price relation. Excellent and friendly staff !… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 18/02/2015

Greetings!

Thank you for taking the time to leave a review. We are delighted that you were satisfied with everything and hope to serve you again soon on your next visit to Spain.

All the best
The Drivalia Team

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★★★★★

“Excellent service”

Written on: 13/02/2015 by Rory379 (1 review written)

Excellent customer service, staff very friendly and helpful. Shuttle was very quick and timely. Excellent value for money, would definitely recommend and use the service again… Read Full Review

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★★★★★

“Friendly staff, decent car, fair price”

Written on: 12/02/2015 by McKnighthj11 (1 review written)

I used Drivalia for the first time recently and although an offsite location they are so close that it was no issue. It did have the benefit of avoiding the queues at the rental desks inside. I couldn't fault any of the staff or the ease of picking up and returning the car. Will definitely look to use them again. Above all the price was very competitive… Read Full Review

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★★★★☆

“Drivalia report”

Written on: 12/02/2015 by DonnaMcCaffrey (1 review written)

New company to us and we have been going to Spain now for over 14 years. The cars look very new and the company takes pride in the "Look" of their cars - on returning the car, it was inspected in great detail, so it’s very clear if you are a person who does not take your responsibilities seriously in a hire car you will pay for it with this company. We had the opportunity to do a “Full” “Full” on fuel which we do look for, in our experience this is the best option to go for as you… Read Full Review

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★★★☆☆

“friendly”

Written on: 12/02/2015 by Gutierrez69 (1 review written)

I have payed the car to Atlasoption. I have taken the car full of fuel, why i must pay €45,53 to drivalia ? Because i have brought the car back full with fuel. What means Voll-Voll Tarif ?… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/02/2015

Hello from Spain and thank you for hiring a car from us and of course taking the time to leave a review.

The answer to your question is very simple. When you book a car through an agency from the sounds of your booking it was booked on the Full to Empty basis which means you pay for a tank of fuel here and then return the car empty.

When you book on this basis, considering that you are paying us for your fuel the normal rental price of the car is discounted to a special rate. If you choose to take the car FULL to FULL when you arrive then naturally this discount does not apply as you are not purchasing the fuel so a supplement is charged to bring the price to the standard tarif. This would show as Tarif FULL FULL on your contract.

I hope this explains and clarifies things and for your future reference you may wish to take a look at our website directly when you book next time as you can then see the rates for both Full to Empty and Full to Full and choose the option that is most economical for you.

We look forward to seeing you again.

The Drivalia Team

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★★★★★

“car hire experience alicante airport”

Written on: 10/02/2015 by Cath28 (1 review written)

I would highly recommend drivalia. Picked up on time, very friendly driver and office staff who all spoke good English. Return service just as good, I bought their full insurance so no credit card deposit required. Good value, 5 mins from airport and would definitely use again… Read Full Review

Drivalia_Car_Rental's Response to Cath28's Review

Written on: 12/02/2015

Hi and thanks for taking the time to leave a review!

We are delighted that everything was up to your expectations and hope that we can look forward to serving you again. You are absolutely right that the Premium cover does make sense and considering the low rental prices compared with those of just a few years ago it is really economical for complete peace of mind.

Please do like us on Facebook to stay up to date with the latest news, info and competitions!

All the best
The Drivalia Team

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★★★★★

“Drivalia, the best !”

Written on: 10/02/2015 by HarleyMcCabe (1 review written)

We have now used Drivalia on several visits to Alicante. On each visit they have provided a very professional, courteous and friendly service. Once you have been entered onto their "System" you will be on the road within ten minutes from arriving at Drivalia's convenient location which is very close to the airport terminal. In summary, a very pleasant and welcoming experience to begin your time in Spain, highly recommended… Read Full Review

Drivalia_Car_Rental's Comment

Written on: 12/02/2015

Greetings from Spain!

Thanks for the kind words and lovely review. It´s lovely to hear that we always deliver to your expectations. If you have not already done do, please do like "Drivalia Car Rental" on Facebook to stay up to date on the latest news, offers and promotions (and competitions coming soon which may be very interesting for a regular client!).

We look forward to seeing you again on your next visit.

Saludos
The Drivalia Team

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