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Written on: 02/05/2012 by gokata (1 review written)
I had nothing, but problems since I made my booking with viva-holidays. I never received any confirmation for the hotel, the transfer from the airpor and the buided trip I booked. I had to call and e-mail the agency an number of times and request those confirmations. I managed to speak to a manager caleld Sidney 3 day before the trip and he finaly sent them to me. Unfortunately I had to cancel the trip due to medical reasons and I was told I'd receive a cancelation invoice. It's been over 10… Read Full Review
Written on: 26/04/2012
Bought a 7 night holiday to Corfu through groupon.after trying to get through to book for about a week. I finally spoke to someone who said it would cost me extra to fly from the airport that was advertised as part of the holiday as I triedto explain to him his was unacceptable as I was already having to pay extra to fly down from Glasgow he kept on saying I was lucky to be getting such a good deal.I eventually just decied to refund my vouchers. Thankfully groupon were very understanding and… Read Full Review
Written on: 26/04/2012
Hi.. Viva Holidays.. Thank you for invaluable services... We just came back from 2 Nights Barcelona city break. We would like to thank your sales team first of all who provided us the early morning flight while going and late evening flight while coming back. And the best part was that the hotel was right in the city center. It was our first family trip after 8 years and thanks to you guys we had an awesome experience. … Read Full Review
Written on: 24/04/2012
Was getting an amazing deal through Groupon for 2 nights in Barcelona @ 185 GBp per person so booked it immediately. It was through Viva holidays. Everytime I called up Viva holidays office, the customer services said they will get back to me in 10 minutes and nobody ever called back. Then finally I get through the customer services and they say I have to pay extra 100 pounds per person. It was no where mentioned about the extra supplement that they were asking me to pay not even in the fine… Read Full Review
Written on: 25/05/2011
Hi, Returned from a holiday at Kusadasi, Turkey. Few things worth mentioning.. Everything went right. Each one of us enjoyed. Each one of us were happy. And Viva guys were absolutely brill! I was assisted right from my first call till we left for the holiday! I would like to call it after sales service, patience in answering is something we do not find usually once payment is done but, Sid was really fantastic in explaining every bit of information! This review is just another way of saying… Read Full Review
Written on: 20/05/2011
I thought I would take some time out and write a review about our holiday at Dreams Beach Hotel. We had a wonderful holiday, excellent staff, good variety of food, grounds of the hotel kept to a high standard, (mosquitoes huge problem). Also as you had stated the worries of the middle east not effecting Sharma Sheik.
We cannot be more thankful to Viva Holidays of their professional service, will be booking again with them… Read Full Review
Written on: 19/05/2011
I thought I would drop few line to say how much we enjoyed the recent holiday to Egypt with Viva Holidays!!
My wife and I thoroughly enjoyed it. So much so that we emailed the hotel to thank them and completed an online review on Tripadvisor.com
The only complaint was about the quality of the food on the Monarch flights, and the outbound delays!!
Everything else was wonderful.
Thanks for a great holiday!
Looking forward to book again with Viva
… Read Full Review
Written on: 14/05/2011
Viva-Holidays did not informed us late of an upcoming strike in Greece that meant we had to arrange for alternative accommodation at the airport when our flight was cancelled. While some were informed of the trouble and stayed on their hotels for an extra day, we were dragged all the way to the airport to be told the flights have been cancelled. They also do not have an online payment gateway and I doubt they have secure facilities to store customer information. Beware… Read Full Review
Written on: 12/05/2011
Book for a specific hotel in rhodes Miramara aquis and specifical stated that i was booking this for special occasion on arrival the hotel did not have our booking. On contacting Viva holidays they informed me that they had sent a email stating we had been moved to Electra palace.I have never recieved an email to inform me and on return this has still not arrived. They also booked flights with easy jet and only informed me by letter that this was booked as a seperate travel arrangments not a… Read Full Review
As rated by our community of reviewers
" Zero customer service based associates " Read More
" Best holiday with a travel agent for years! " Read More
" Very convenient location " Read More
" Excellent service and user friendly website " Read More
" GOOD SERVICE " Read More