Viva Reviews - www.viva-holidays.co.uk

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★★★★☆
3.6 / 5
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★☆☆☆☆

“Misldeading advertising and a proper rip off!”

Written on: 20/08/2012

I booked a 3 night trip to Poland through Groupon 3 months in advance. When I booked it there were "11 groupons bought" for a period of 2 months (ie there couldn't have been full occupancy at any hotel, even if all 11 people booked the same date in those two months). I was told that I have to pay £20 more per person to get a morning flight from Gatwick (when the promotion didn't actually say that or that it was based on an evening flight). Understandably, we took the morning flight option -… Read Full Review

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★☆☆☆☆

“Never Again”

Written on: 11/08/2012

We booked a holiday with viva after seeing a deal on Groupon to Barcelona, we wanted a 4* hotel near the beach in Barcelona access to shopping for our 4 and 1 year old. The agents name was James, manager was called jacob, and others Tim, Peter and any other english names you can think of, but accent was 100% indian so honesty was in short supply. They agent James said "he has been to Barcelona before and has tailored made our holiday for us". He book us in a small village in Granollers NOT… Read Full Review

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★★★★☆

“Good Work!!!! VIVA”

Written on: 08/08/2012 by Robert1972 (1 review written)

I recently came back from  Budapest with my wife. A vacation which was organised by viva holidays and so far they have done a pretty good job. We stayed at the Atrium fashion hotel which I must say is a fantastic property all the staff were very friendly and helpfully, hotel was very clean and luxurious and right in the heart of the city. The only uncomfortable bit was the Ryan air flights but there was. Nothing viva could have done about it coz from where I had to fly only ryan air operated… Read Full Review

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★★★★★

“Fantastic Experience!!!”

Written on: 07/08/2012 by fatalist (1 review written)

Booked a holiday to Venice through VIVA holidays. Initially didn't know what to expect from the company but I soon realised that I made a right choice. Great customer service. I had to call them from Venice to extend my stay as I loved the city and the hotel. It turned out to be no problem and they did extend it for further 2 days. Thoroughly recommend them to anyone! … Read Full Review

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★☆☆☆☆

“Rip off merchants!!”

Written on: 30/07/2012

Ordered vouchers from Groupon to Barcelona with Viva Holidays and was supposed to be a cheap holiday. Phoned to book and was told I needed to fill in an email booking form, which wasn't ideal as I wanted to arrange it there and then. Then they took 3 days to respond just as I sat down to watch the Olympic tennis, not their fault but who phones on a Saturday lunchtime?? Then when I did speak to them I had to pay an extra £47pp for decent time flights, but if you went direct to Ryanair these… Read Full Review

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★★★★☆

“ A great short break to Valencia”

Written on: 28/07/2012

Hi, We recently booked a short break to Valencia with Viva. Hotel Barcelo Valencia is a very modern hotel and on first walking through the doors is very striking. The rooms are clean and offer what you need with one exception - coffee/tea making facilities but we went prepared and took our own. When we were there the temperature reached 25 and I'm not sure how well the air con would cope in the middle of a spanish summer. There was one annoying feature of the room and that was because the… Read Full Review

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★☆☆☆☆

“Horrible experience!”

Written on: 25/07/2012 by lizloz (1 review written)

Booked a trip to Budapest via Groupon -- called vive to confirm dates and travel times. I was told there was good availability I just needed to send through my information and someone would be in touch shortly. Didn't hear anything so had to call back to confirm they received my information. They had but couldn't book it for me right then and someone would be in touch with me in the next 24 hours to confirm everything. No one got in touch so I had to call back again... They then told me… Read Full Review

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★★★★☆

“Viva - Very Viva!”

Written on: 20/06/2012

Swithered for ages trying to book a holiday and hit upon Viva Holidays. They got me organised quickly and efficiently, Mike was really good on the phone, informative and pleasant whilst providing all the details. We went from Glasgow Prestwick to Palma and stayed in the Globales America hotel, Calas d' Mallorca. It was an excellent hotel, great food, great room, fantastic view, great people and best of all - ALL INCLUSIVE. One hiccup when we arrived, our transfer bus got lost and we ended… Read Full Review

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★★★★☆

“Good for multi centre holidays”

Written on: 16/06/2012

I booked a holiday to NY and Jamaica, staying at the NEW YORKER and Couple TOWER ISLE with VIVA HOLIDAYS. When I called up I was offered the same price as advertised and was a straight forward booking process. Within 2 days received all the confirmation. Really pleased with the quality of service and most importantly the holiday. … Read Full Review

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★★★★☆

“Was quite skeptical about this company.. ”

Written on: 16/06/2012 by Sheena87 (1 review written)

  Last month i purchased 2 vouchers from Wowchers.co.uk for myself and my boyfriend.  Every thing was on time they booked my flights and hotel on time. But i was quite   worried about the boarding passes thus i called them to get it..Even i loosed my  temper on one their agent. well i received my passes with in 2 hours..Now i feel   that my problem was not as big as i was worried about it. I am really positive from  their service and the way they bunched up all the things on time.  I… Read Full Review

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★★★★☆

“My thumps up for this company...”

Written on: 15/06/2012 by Admont (1 review written)

    Last week i purchased 6 vouchers from groupon for venice. As i am traveling with   my friends thus i wanted to stay very close to city Centre. but after going   through their deal i relished that the hotel they were offering was not at that   location which i was looking. Thus i call up these guys and requested them to   provide me a hotel in my desired location. First off all they told me to get back  to me with in 24 hours and i was amazed that they called me up within half and… Read Full Review

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★★★★☆

“Never counted on any travel agencies..”

Written on: 13/06/2012 by alexander121 (1 review written)

Never counted on any travel agencies..   As a traveler, I always credence my self to book hotels and  flights for myself and my family. And even very particular  about the services that why i never believed any travel agencies. But last month one my friend told me about this company and even   his neat experience, thus to just prove him wrong I tried to customize  my own trip to Stockholm. Which viva was advertising on KGB. But i was amaze  that I was saving £156 (exact amount) while… Read Full Review

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★★★★★

“Vonderfull Viva”

Written on: 13/06/2012 by Jacob1989 (1 review written)

I bought a package to Venice from viva holidays and I must say its the most wonderful vacation I ever had. When I first say this deal on groupon I didn't believe it but somehow found the courage and bought it as it was just a matter if £175. I was surprised to find what all I was getting I got a round trip flights from London plus 2nights stay at a 4 star property. I must say the hotel was a bit far off well connected by the local transport the hotel staff were very friendly and truly… Read Full Review

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★★★★☆

“European Twin Centre”

Written on: 23/05/2012

I recently booked a European twin centre with Viva Holidays. I was very happy with the deal they offered at the time. This was a combination of Rome and Venice. The hotels in both the destination s were very nice and centrally located. The staff at Viva Holidays are very professional and always willing to go an extra mile. I had a couple of queries once the booking was made and those were answered and dealt with very efficiently. Overall I am with the package I booked with Viva Holidays and… Read Full Review

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★☆☆☆☆

“Another "nightmare" with Viva Holidays”

Written on: 21/05/2012 by JamesW2012 (2 reviews written)

Brought the deal via Wowcher with limited date range. Tried to book it and after many phone calls (from me) no dates available or suitable within the range unless £80 extra supplement is payable. As they "don't" have the flight and they have to "charted" another plance "specially" for us. Load of BS. After complaining and asking for a FULL refund to them, suddently they came back with flights that is totally silly (middle of the week and day). Still awaiting a full refund from Wowcher (NOT… Read Full Review

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★★★★☆

“3.8 to be precise”

Written on: 15/05/2012

My wife and I often visit Barcelona and we usually choose hotels close to the city center. The flights that were provided to us were not very comfortable but we were quite impressed with the hotel that we stayed at. The location was amazing (in Paseo de Gracia a few steps from Catalonia Square). The customer service from Viva was satisfactory. Initially we did chase up Viva couple of times for our paperwork. Rest everything was fine… Read Full Review

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★★★★★

“Very Helpful”

Written on: 11/05/2012

Thanks Viva Holidays for arranging a wonderful trip in such short notice. I just came back from Amsterdam last night and it was very well organised holiday.Our stay at the Hotel Amstel Botel was delightful. The location near the museums and the tramway is perfect. The family owners could not have been more accommodating, the breakfast was delicious.The only problem we had that we had to pay for our baggage but thanks for letting us know in advance otherwise instead of paying you guys just… Read Full Review

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★☆☆☆☆

“nightmare! no - to viva holiays!!!”

Written on: 09/05/2012

I bought Groupon voucher for Majorka for 7 days with Viva Holidays (saturday-saturday). The problems started at first day - during booking. I've been told I had to pay 80pounds extra as they didn't have flights on Saturday (sic!) so I would have to stay there 2 days longer. I agrred that- well, 2 days more days on Majorka - no problem. I've been told I would receive confirmation within 24hours - that NEVER happened! I called them million times and sent thousands emails. I told to many people… Read Full Review

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★★★★★

“Go Viva !!!!!”

Written on: 05/05/2012

Saw this wonderful deal on groupon for Venice for just £179pp and couldn’t believe it. 4 star property with round trip flights offered by viva holidays. I am a person who love to travel there wouldn’t be a place on this earth I haven’t been to and have spent thousands of pounds for it the last trip I had to Venice was last year feb and the vacation costd me no less than 700pounds just for the flights and accommodation and here I paid just £358 for me and my girlfriend and I had rooms… Read Full Review

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★☆☆☆☆

“Worst travel agency I had to deal with”

Written on: 02/05/2012 by gokata (1 review written)

I had nothing, but problems since I made my booking with viva-holidays. I never received any confirmation for the hotel, the transfer from the airpor and the buided trip I booked. I had to call and e-mail the agency an number of times and request those confirmations. I managed to speak to a manager caleld Sidney 3 day before the trip and he finaly sent them to me. Unfortunately I had to cancel the trip due to medical reasons and I was told I'd receive a cancelation invoice. It's been over 10… Read Full Review

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