Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.4 / 5
3494
92% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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★★★★☆

“Quick efficient service”

Written on: 09/04/2015 by O'Brien397 (1 review written)

Happy with service and policy offered value for money. However, I was told I would receive details of how to log in to my account and haven't done so yet… Read Full Review

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★☆☆☆☆

“Did not refund me on an upgrade”

Written on: 08/04/2015 by yubahughes (1 review written)

Called to upgrade insurance so it would cover accidental damage. Girl on phone seemed nice but took 40 minutes to include this. I had to buy another year and they would refund the difference. Surprize, surprize, no refund but they took another years money off me. So I have to make another call to them now, but I really do not trust this company. Never again… Read Full Review

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★★★★☆

“Home insurance”

Written on: 08/04/2015 by Leroyc170 (1 review written)

The person I spoke to was very helpful and saved me hundreds of pounds on my home insurance. I would highly recommend them!… Read Full Review

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★★☆☆☆

“Cheap home insurance, but average customer support!”

Written on: 08/04/2015 by Rotherz (1 review written)

After getting a quote online, I decided to wait a little bit to make a decision. I made the mistake of putting my mobile number on the quote and straight away I recieved a phone call from a sales rep trying to get me to purchase the insurance there and then. I declined and hung up. After 2 days i had a total of 10 missed calls from them obviously desperate for my custom. I answered 1 of the calls and was offered 20% off the quote plus £90 cashback! I accepted but on the condition no documents… Read Full Review

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★★★★★

“Excellent, friendly, knowledgeable customer service!”

Written on: 07/04/2015 by TianaSmith (1 review written)

Excellent, friendly, knowledgeable customer service!… Read Full Review

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★★★★☆

“So far, so good...”

Written on: 07/04/2015 by lordtrtoo (1 review written)

It was easy to switch my home insurance to Policy Expert. I discovered them through a comparison website and it seemed that they offered as good a level of cover as I had before and with a worthwhile cost saving. When I was about to confirm my choice on the website, I was surprised that PE rang me, but this was a good thing as it meant I could ask questions to assure myself that I was making the right choice. It also meant that they could ask me questions too. All in all, it was made easy… Read Full Review

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★★★★★

“Excellent Service”

Written on: 07/04/2015 by watkisa (1 review written)

I came across Policy Expert via a couple of websites, and I have to say I am exceptionally pleased I did. In spite of being particularly difficult to get hold of the customer service staff did not give up, and were super understanding when I spoke with them. They gained a full understanding of the requirements that I had and even with the 'additional options' I decided to take out, they still managed to save me quite a substantial amount of money compared to my previous provider. I would… Read Full Review

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★★★★★

“Saved £100.”

Written on: 07/04/2015 by bluegruff (1 review written)

I did an Internet search to check the difference in price between various companies who offered the same amount of cover as the one I was insured with. I could not believe that I had been paying so much with Legal and General. People just seem to believe that because you are a loyal customer that you will be treated with the same respect. After checking out Policyexpert with various parties, I had no hesitation in purchasing my home buildings and contents insurance with them. I saved £100… Read Full Review

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★★★★☆

“fast efficient cheaper than the rest”

Written on: 07/04/2015

So quick & easy, all the "extras" were included in the price straight away so no need to add on… Read Full Review

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★★★★☆

“Worked out well”

Written on: 07/04/2015 by 431Gill (1 review written)

Quote is very comprehensive and the young lady we dealt with was most helpful so we took out the insurance… Read Full Review

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★★★★☆

“Wanted- a refreshing change”

Written on: 06/04/2015 by JohnRHodgson (1 review written)

I enjoyed talking to the representative who made me feel at home. I must say, however, that her speed of talking was was sometimes a problem. She went through sll the aspects of the cover and was willing to make sure I had understood them… Read Full Review

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★★★★☆

“home and contents insurance”

Written on: 06/04/2015 by White377 (1 review written)

good price. all the cover I require.home emergency included. well happy!… Read Full Review

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★★★★★

“Excellent value”

Written on: 05/04/2015 by GabrielleCarr145 (1 review written)

The price is fantastic and it was half the price of my previous provider. There was free elements such as legal expenses which helped to keep the price down. It was also quick and easy to take out. The aspect that I would have liked is if there was the option of having the documents posted to me… Read Full Review

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★★☆☆☆

“Buying from them was easy but Cancelling was a real...”

Written on: 05/04/2015 by Taylor-Altbx298 (1 review written)

Policy expert rang me to see if they could try to get me a better offer on home insurance. The man who worked through the quote with me was very polite and helpful and found me a slightly better quote which I agreed to go with although the excess was higher and paid a deposit. However when I then phoned to cancel the renewal of my old policy I was offered a better deal with less excess so I didn't cancel and phoned policy excess to cancel the policy I had just taken out half an hour previously… Read Full Review

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★★★★★

“excellent service, fair price ”

Written on: 05/04/2015 by Rylee210 (1 review written)

excellent service, fair price… Read Full Review

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★★★★★

“Going the extra mile”

Written on: 04/04/2015 by KadenMcNamara1956 (1 review written)

When Policy Expert first rang I tried to put them off as I was content with my current insurers. However, they persisted, and managed to get me a comparable insurance at less than half the cost of the original quote from my current insurers. The staff I spoke to were friendly and helpful (and wouldn't take no for an answer - but I'm glad they didn't). My only problem is that 10 days after taking the insurance policy out I still haven't received my documents through the post (though I have… Read Full Review

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★★★★★

“home insurance call”

Written on: 03/04/2015 by rjaks5770 (1 review written)

Excellent customer service. Well explained and very easy to understand… Read Full Review

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★★★★☆

“A good choice”

Written on: 03/04/2015 by 313Orr (1 review written)

A very competitive price when compared to my previous home insurance supplied by my bank. Worth a quote… Read Full Review

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★★★★☆

“It does pay to shop around”

Written on: 02/04/2015 by r2j2d2 (1 review written)

I'm so pleased I found Policy Expert. They live up to their name. Such good deals for all insurance products. I'm looking forward to a great professional relationship. All queries were answered in full and nothing is too much to explain… Read Full Review

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★★★★☆

“Good value home insurance. ”

Written on: 02/04/2015 by huwales (1 review written)

Good value home insurance compared to other big insurance companies… Read Full Review

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