Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

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Policy Expert Home Insurance - www.policyexpert.co.uk

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★☆☆☆☆

“Cold Calling Liars”

Written on: 19/09/2014 by Austinta125 (1 review written)

TPS registered but this company keeps pestering me! Claim they got my number when I used a price comparison site. Downright lie. House and other insurance through wife's work. This county's tactics are illegal, underhand and very annoying. Referred to ICO… Read Full Review

By Policyexpert.co.uk

Written on: 19/09/2014

Please accept my apologies if you've received any unwanted calls from us.

I'd be more than happy to remove your information from our databases, just give our Customer Services team a call on our 0203 number and they will ensure that all your details are removed.

Many thanks
Sarah
Policy Expert

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★★★★★

“Cost Cutter”

Written on: 18/09/2014 by Dominiqueu110 (1 review written)

As my insurance doesn't start until 1 Oct 14 I can only comment on cost, cover and customer service. All are excellent… Read Full Review

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★★★★☆

“happy so far”

Written on: 18/09/2014 by 82McDowell (1 review written)

found staff friendly and helpful helping me choose my insurence… Read Full Review

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★★★★★

“Home Insurance Renewall”

Written on: 18/09/2014 by epHerndon449 (1 review written)

My home insurance was up for renewall, as usual i had loads of different companys offering their services,normally they go "straight in the bin" !! but the letter received from Policy Expert made me "interested" enough to follow it up, I made a telephone call and found their staff very helpfull, they told me all i needed to know and also what was my "basic" needs, they advised me of the best policy to take out, i found this to be far cheaper than the company that i have been with for several… Read Full Review

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★★★★☆

“Polite, Enthusiastic, Knowledgeable”

Written on: 17/09/2014 by tpkilbane (1 review written)

Easily the most comprehensive cover available for the price quoted. The young lady from the Rhino Team had a good grasp of the policy details and was able to answer most of my questions satisfactorily and was immediately aware of the quote I had researched on-line. My only negative comment would be that there is an overload of information given over the phone to fully absorb and would suggest that key facts would be sufficient at this stage… Read Full Review

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★★★★★

“I spoke to someone and she was very helpful with all...”

Written on: 17/09/2014 by Doyle487 (1 review written)

I spoke to someone and she was very helpful with all queries and the price was very competitive… Read Full Review

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★★★☆☆

“where are the reviews from claimants ???”

Written on: 17/09/2014 by IsaiMcHugh126 (1 review written)

All policy experts reviews sing the praises of there slick efficient sales department. But I cannot find a review from someone who has had to make a claim?? In my experience whenever you are buying sales people make it easyfor you to spend your money, but when things go wrong they are not generally so helpfull?? The Sales staff refer you to the Review Centre & suggest it's the best way to judge insurance companies, but surely the Review Centre should only accept Reviews from Claimants. If you… Read Full Review

By Policyexpert.co.uk

Written on: 19/09/2014

Thank you for your review. We do ask all of our customers to leave us a review, but of course the majority never have the need to make a claim with us. This is the reason that most of the reviews left are by people who have just bought, because unless there's a problem we often only get to speak to them once a year.

When we do receive negative feedback, we always try to identify the customer who has left the review and help them in any way we can.

I hope this goes some way to answer your questions, but if you would like to speak to a member of the team then please don't hesitate to give us a call.

Many thanks
Sarah
Policy Expert

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★★★★★

“Excellent Sales Pitch”

Written on: 16/09/2014 by Martinlisted (1 review written)

I have just bought a Home Insurance policy from a very efficient, forthright and charming sales person called Lorraine. Having spent nearly the whole afternoon trawling through endless comparison websites it was a relief and a pleasure to do business with this lady. Well done so far Policy Expert… Read Full Review

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★★★★★

“home insurance”

Written on: 15/09/2014 by juhaslam (1 review written)

I have very recently renewed my house & contents ins with Policy Expert for the third time,everything i wanted was included & at a price which i could not get close to elsewhere !The assistant who shall remain nameless(but she has the initials K.S) could not have done more to help! Very satisfied ! J.haslam… Read Full Review

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★★★★★

“House and Contents Insurance”

Written on: 15/09/2014 by 63McKay (1 review written)

Certainly cheaper than what I had paid in previous years. I would recommend to family and friends. I never give out bank detail over the phone to cold callers but the details were posted out to me to call back. Policy arrived within a few days… Read Full Review

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★★★★★

“first class, friendly service”

Written on: 11/09/2014 by Mauricej218 (1 review written)

my guide through your insurance was first class, friendly and not overbearing explained every thing simple well done , its a shame I cannot name her… Read Full Review

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★★★★★

“phone call info”

Written on: 11/09/2014 by fdBoyd419 (1 review written)

person i spoke to was very patient and very understanding full marks the policy seems very clear and straightforward… Read Full Review

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★★★★★

“Straightforward and no nosense”

Written on: 11/09/2014 by Webbvz304 (1 review written)

I particularly like not being put through an extensive options menu when I was first connected. The member of staff was clear in their communication and was easy to speak to. There was nothing that I didn't like about dealing with the company. Thank you for making my experience a pleasant one… Read Full Review

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★★★★★

“NEW HOME INSURANCE”

Written on: 09/09/2014 by Grady460 (1 review written)

Person I spoke to on the phone was very helpful and gor me a great price for my cover… Read Full Review

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★★★★★

“First time customer.”

Written on: 09/09/2014 by Ronan266 (1 review written)

I was completing my application on line and was getting a little confused when my phone' rang and a young lady from Policy Expert Customer Service very kindly took control and led me through to a happy conclusion. These things are never easy and i was happy just to answer questions in the knowledge that i was getting exactly the cover i needed. I am a happy customer thanks to the help i was given, well done. I have nothing to add that i did not like and hope that i never have to make a claim… Read Full Review

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★★★★★

“insurance renewal made easy”

Written on: 05/09/2014 by hyHarris301 (1 review written)

The person I spoke to was both efficient and friendly at the same time and gave me confidence that he knew what he was talking about. He gave me some good advice which saved me money. I have also been promised that the price of my policy will be matched again next year, or even reduced, so I know that I don't have to worry about searching all over again in 12 months time. There wasn't anything about the process that I did not like. I found it easy, straightforward and user-friendly and I… Read Full Review

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★★★★★

“Worth a mention”

Written on: 05/09/2014 by LamarLyon (1 review written)

Very helpful, friendly but still professional and the quote was much cheaper than previously well done. I would have liked to have mentioned the operatives name as he outstanding… Read Full Review

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★★★★☆

“peace of mind for a good price”

Written on: 05/09/2014 by Killianu33 (1 review written)

I was delighted with the policy .I covers my requirements ,as I do not have expensive valuables , most other insurance have a minimum contents value which is far too high for me… Read Full Review

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★★★★☆

“Overall an excellent product well presented by...”

Written on: 05/09/2014 by Rylandw277 (1 review written)

Overall an excellent product well presented by pleasant &helpful staff . I would be happy to recommend policy expert… Read Full Review

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★★★☆☆

“Easy to understand phone call ”

Written on: 04/09/2014 by ThaliaByrne93 (1 review written)

Letter in post with £140.00 home and content insurance quote for our address was total miss leading . Couldnt really explain why £225.00 was the lowest quote they could come up with over phone even with the ref quote number i gave him. All the same he was easy to understand and helpful vey polite… Read Full Review

By Policyexpert.co.uk

Written on: 05/09/2014

Many thanks for you review. I'm glad we were able to save you money, even if we weren't able to match the estimated quote.
This approximate price on the letter is generated using some basic assumptions about your property, things like that you've made no claims and that you haven't got lots of valuables in your home. Adding anything like this is likely to change the price, although we will always try to explain the reasons for the difference. If the agent you spoke to wasn't able to answer your query, I would recommend speaking to our Customer Service team and they'll be more than happy to go through this with you.

Many thanks
Sarah
Policy Expert

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