Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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★★★★★

“easy peasy money's squeezy!”

Written on: 08/08/2014

Once again very helpful and accommodating to my circumstances. The timing of my renewal is always where l have heavy outgoings. l am able to start off with two months up front then two months later the monthly direct debits begin. I then pay off the balance in a lump sum when I'm able and the interest is adjusted accordingly. I'm very happy with this arrangement. I thank you Policy Expert! One thing though I do however find the phone calls rather lengthy and feel a bit bamboozled with all… Read Full Review

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★★★★★

“my opinion about policy expert”

Written on: 08/08/2014 by tzDiaz401 (1 review written)

i have found the service very efficient when renewing my house insurance The policy appears to be very good. i have made no claims, so cannot comment on that. h if i ever claim hope the service is good… Read Full Review

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★★★★★

“Policy Expert is expert”

Written on: 08/08/2014 by Ashleyc231 (1 review written)

Very pleased. Policy Expert rang well in advance of renewal date with deal even better than last year. As I take this home insurance out on behalf of my aged mother there was no confusion re the payment details being different from the insured address. Thank goodness they seem to have got the picture. There was nothing I could fault in this transaction, the chap I spoke to was polite, efficient and patient… Read Full Review

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★★★★★

“house insurance ”

Written on: 08/08/2014 by fvMcCollum291 (1 review written)

Your sales team were thorough and very patient. It was so refreshing to hear the renewal price was competitive !Keep this up and you will retain my business… Read Full Review

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★★★★★

“Home insurance”

Written on: 08/08/2014 by 126Page (1 review written)

Policy expert staff were very helpful in going through the policy over the phone. Sending info as requested via email. Ringing back at the agreed time… Read Full Review

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★★★★☆

“They were efishent ”

Written on: 08/08/2014 by Foleyxm199 (1 review written)

Policy Expert kept all my information from last year so I did not have to have that with me when I renewed. I received my document by post within days of renewing and it was on line when I got home. I liked that they called me in plenty of time before the renewal date… Read Full Review

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★☆☆☆☆

“customer service is not responding sooner ”

Written on: 08/08/2014 by JaceMiller (1 review written)

I was waiting for telephone conversation with couple of days ago and I have not received any response from the customer service team … Read Full Review

By Policyexpert.co.uk

Written on: 08/08/2014

Please accept my apologies if you haven't heard back from our team. Unfortunately I'm not able to identify you from your review to be able to chase this up for you.

If you can contact us directly, I'll be more than happy to investigate this for you

Many thanks
Sarah
Policy Expert

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Davetreacle's Comment

Written on: 13/08/2014

Because they only care about the sales, once they have your money they don't give a monkey's. Probably only got one person working in Customer Service!!

Reply to this comment

Davetreacle's Comment

Written on: 13/08/2014

Because they only care about the sales, once they have your money they don't give a monkey's. Probably only got one person working in Customer Service!!

Reply to this comment
Report this review Read 3 Comments
★★★★★

“Excellent start”

Written on: 07/08/2014 by TimothyJames133 (1 review written)

The staff that I dealt with were very professional. The initial contact with the company has been excellent but, as with any insurance, the important phase is when we come to make a claim. I cannot see any reason why those (possible) dealings should be any different… Read Full Review

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★★★★★

“Home & contents insurance”

Written on: 07/08/2014 by nwVogel136 (1 review written)

The agent was very helpful and sorted out my home and contents insurance promptly and efficiently. This is the third year I have now used Policy Expert and have renewed with a two year fixed price. … Read Full Review

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★★★★★

“I honestly do not know why I am writing a review about...”

Written on: 07/08/2014 by 185Bailey (1 review written)

I honestly do not know why I am writing a review about POLICY EXPERT,because I have not had to claim on my policy ,therefore I cannot judge how good they are… Read Full Review

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★★★★★

“Quick renewal cheaper”

Written on: 07/08/2014 by Pratt266 (1 review written)

Renewing my car insurance was on my to do list. Had a call from a rep from Policy Expert who sorted it all for me and with a very competitive quote. All renewed in a 5 minute phone call. Thanks… Read Full Review

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★★★★★

“I found the member of staff dealing with my, quite...”

Written on: 07/08/2014 by Somerville19 (1 review written)

I found the member of staff dealing with my, quite complicated setup was very helpful and nothing was too much trouble… Read Full Review

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★☆☆☆☆

“still waiting on my policy”

Written on: 07/08/2014 by MiraKnight133 (1 review written)

well thanks for sending me link to review policy...would have preferred a policy document to be sent tho rather than questionnaire. Can I expect my policy any time soon???… Read Full Review

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★★★★★

“Great Service and Cover ”

Written on: 07/08/2014 by Nia342 (1 review written)

Cover that proves it's possible to be economic and of good quality. Quick and easily set up and renewed. Only four stars as I've not had to make a claim so cannot comment on that… Read Full Review

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★★★★☆

“friendly”

Written on: 07/08/2014 by Malaki289 (1 review written)

A very friendly and helpful staff,excellent price,certainly no complaintes,quite happy… Read Full Review

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★★★★★

“satisfaction”

Written on: 07/08/2014

the details were explained clearly and questions answered… Read Full Review

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★★★★★

“policy renewal”

Written on: 07/08/2014 by Drew330 (1 review written)

I have been very pleased with my dealing with Policy Expert. The staff have always been pleasant and helpful. The only downside was when my latest policy came up for renewal I was rang and thought I was dealing with a straightforward renewal. But I wasn't I was being dealt with as a new customer. Luckily when the girl rang me to do the renewal she could see what had happened and sorted it out straight away. I was refunded any payments made on the said policy quickly and now everything is… Read Full Review

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★★★★☆

“Clear and simple”

Written on: 07/08/2014 by fiWalker131 (1 review written)

The whole process was professional clear and simple. I was not put under any pressure to agree, the salesman lead me through the process… Read Full Review

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★★★★☆

“Overall Good, but a little over zealous”

Written on: 07/08/2014 by Austin339 (1 review written)

Good service, competitive price. My only complaint is that I was called to see if I wanted to renew, I explained that the week I was called was exceptionally busy and could I be called the following week - after that call I received a further 2 calls that week chasing me. One more and I wouldn't have renewed… Read Full Review

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★★★★★

“This is the first time I have used this company and...”

Written on: 06/08/2014 by JanetKell (1 review written)

This is the first time I have used this company and the service and after sales service is second to non. The product recommended for me was excellent and the monthly premium well within my budget… Read Full Review

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