Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
92% of users recommend this
  • Customer Service

  • Value For Money

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Policy Expert Home Insurance - www.policyexpert.co.uk

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★★★★★

“excellent”

Written on: 08/01/2015 by 213Jamison (1 review written)

We were very pleased with the information received, the staff were very helpful and answered any questions asked. They were very professional and if they were not sure on what the answers were they got advice and guidance from senior staff. The policy details were emailed straight away for us to read. We wanted to make some amendments and when rang to do this it was dealt with straight away no questions asked. We decided to cancel one of the policy's offered which was confirmed by another… Read Full Review

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★★★★★

“great saving on last insurance company”

Written on: 08/01/2015 by Snow315 (1 review written)

just a fantastic policy at a fantastic price I would recommend it to family and friends… Read Full Review

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★★★★☆

“Practical and reasonably efficient”

Written on: 07/01/2015 by riSchwartz205 (1 review written)

Before buying cover, I checked prior reviews of Policy Expert, which were generally good. Liked the efficient transition from loading information into Go Compare, then linking with your website and very little repetition to secure cover. I expected immediate email confirmation and really pleased with the additional free offers, which I am grateful for. One initial area of concern. Received email to download policy documentation and the page offers 11 policy documentation options with two… Read Full Review

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★☆☆☆☆

“Quite possibly the worst insurance company I have...”

Written on: 07/01/2015 by Drake451 (1 review written)

A simple claim for stolen items turned into a 2 month ordeal. The service was appalling and they tried everything possible to wriggle out of paying on a very small claim. They started off asking for information that I provided,, then they wanted more, and more. Every time I contacted them it would take 48 hours to get a reply on a good day but usually it was 72 hours plus. I will never use this company again and I would recommend that you use a company that is reliable and honest. Spend a… Read Full Review

By Policyexpert.co.uk

Written on: 13/01/2015

Please accept my sincerest apologies if you've experienced some difficulties when you came to make a claim.
I'd be happy to investigate this with your insurer, if you can contact us directly I can pick this up with them on your behalf

Many thanks
Sarah
Policy Expert

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★★★★★

“Nice Surprise”

Written on: 07/01/2015 by jonathantoop (1 review written)

your representative did an excellent job presenting the details of the policy we were taking out and all the other stuff we needed to be aware of, going through a minefield of legal jargon making it almost understandable!!Very glad we went through a comparison site to find you… Read Full Review

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★★★★★

“Signing-up to Policy Expert”

Written on: 07/01/2015 by gpassway (1 review written)

The only comment I can make at present is that your Buildings and Contents insurance policy came 2nd top of GoCompare's listing. I chose Policy Expert as they offered a considerably reduced premium and monthly payment terms. Signing up was easy. Other than that I can offer no further comment at the moment… Read Full Review

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★★★★★

“Great company to use”

Written on: 06/01/2015 by jjameshope (1 review written)

Staff really friendly, knowledgeable, and provide great cover for great prices… Read Full Review

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★☆☆☆☆

“No response to my emails”

Written on: 06/01/2015 by 263Forsyth (1 review written)

I have not had any reply from the 2 emails I sent (29/12 & 04/01), extract below: With reference to the home insurance policy below, I would like to highlight that a condition of the purchase was to receive a £80 Amazon voucher. The cost of the policy purchased is much higher that other policy covers. I have undertaken searches using comparison sites. I would appreciate if you could confirm by email when will I receive the Amazon voucher as this is a pre-requisite of this purchase. I am… Read Full Review

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★★★★★

“Brilliant service”

Written on: 06/01/2015 by ellenluck (1 review written)

I rang to find out about getting landlord insurance. The call centre was very easy to contact and the person i spoke to talked me through all the areas that i need cover for, answering all my queries. The price was outstanding. I had a renewal notice from my insurance company used last year and the premium had doubled. I was very happy with your quote and took the policy immediately.I have asked that someone contact me later this year when my own home policy is up for renewal and have been… Read Full Review

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★★★★☆

“so far so good”

Written on: 06/01/2015

I looked for the best insurance for my home on several comparison sights and, although not being at the top list for being cheapest it was only £10 more expensive than the cheapest on the list. However, for that extra £10 I got huge value as it included legal cover and home emergency cover. the other policies were asking between £50-£100 for this addition cover. I was able to complete the process online easily, the price didn't change, as it so often does when you go through these… Read Full Review

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★★★★★

“Moving house”

Written on: 31/12/2014 by 414Parks (1 review written)

Stayed with same company when moving house. Long process but made much easier with friendly service. Talking to company rep who was seemed genuine, and interested to help you through the process… Read Full Review

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★★★☆☆

“home insurance”

Written on: 25/12/2014 by 469Williams (1 review written)

everything fine except i didn't receive my policy! had to ring up and stay on hold for ages to ask for it, was a little worried that id been robbed as i paid in full. Policy was then promptly emailed to me but wasnt straight forward to print off, apart from that it seems like a good policy at a good price… Read Full Review

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★☆☆☆☆

“Avoid, avoid, avoid! ”

Written on: 20/12/2014 by tonymaloney55 (1 review written)

A one star rating is still one star to many! This company is rotten down to the core. Staff sound depressed, poor product and lack off knowledge on the products available. At renewal you will be promised vouchers that wont arrive on or around the time scale they suggest. If you attempt to claim you will be handled in such a manner that only Valium will soften the blow when they say "your not covered for this type of claim". Calling back to speak to a certain person in renewals to be advised… Read Full Review

By Policyexpert.co.uk

Written on: 06/01/2015

Please accept my sincerest apologies if you've experienced poor customer service when speaking with us, and that you've had difficulties when making a claim.
I would be more than happy to investigate the issues that you've raised, but unfortunately I'm unable to identify you from the review you have left.
If you can contact us directly, I would be more than happy to look into this matter for you.
Many thanks
Sarah
Policy Expert

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★★★★☆

“Policy purchase contents & building insurance”

Written on: 20/12/2014 by xuHolbrook2 (1 review written)

Very good service, all question answered about the house insurance scope. Very price competitive. Unsure of response to possible claims as I have not had claim… Read Full Review

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★★★★★

“so far so good”

Written on: 20/12/2014 by vcCalhoun1959 (1 review written)

This was the second best quote from all that i looked at. I chose it because it had better cover than the best quote from another company. I phone about a query and the woman i spoke to was very helpful and explanined things clearly. So no problems so far and i am not anticipating any. Very pleased up to now… Read Full Review

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★★★★☆

“Good price for the cover”

Written on: 20/12/2014 by JoeyWhite1947 (1 review written)

The policy had all I was looking for at a reasonable rate… Read Full Review

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★★★★☆

“Explains everything in everyday language”

Written on: 20/12/2014 by 120McLaughlin (1 review written)

The person on the telephone explained everything and answered all of my questions, even the silly ones. They spent a lot of time with me, and chatted as if they had all the time in the world… Read Full Review

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★★★★★

“No messing about!”

Written on: 20/12/2014 by VanRay1970 (1 review written)

very efficient and polite… Read Full Review

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★★★★☆

“Just what I needed”

Written on: 20/12/2014 by rzOlson299 (1 review written)

What can I say, covers everything that I need at a fraction of the price. I am a first time buyer so this was ideal for me. Got the policy via compare the market which saved me the time with shopping around… Read Full Review

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★★★★★

“amazing”

Written on: 19/12/2014

I was pleasantly surprised at the knowledge and courtesy of the staff member who I talked to if he didn't know the answer he went and found out for me.the product is what I wanted and more. I will certainly be waiting for the call next year as its a two year option (same price)… Read Full Review

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