Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0330 0600 601
★★★★☆
4.3 / 5
5973
91.6% of users recommend this
  • Customer Service

  • Value For Money

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Policy Expert Home Insurance - www.policyexpert.co.uk

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★★★★★

“Value for Money”

Written on: 02/12/2016 by 122Guthrie (1 review written)

I have very pleased with all communication received and the ease of setting up and renewing. The policy is great value for money. I can't comment on claims as I've been fortunate enough not to need to make a claim… Read Full Review

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★★★★★

“home insurance”

Written on: 02/12/2016 by fiWise5 (1 review written)

Allways helpfull good cheap, insurance.I have reccomended you to others,When i reccomended you to my daughter i never recevied anything… Read Full Review

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★★★★★

“AN EXCELLENT POLICY”

Written on: 02/12/2016 by Lamont1954 (1 review written)

POLICY RENEWED ON TELEPHONE. very HELPFUL MEMBER OF STAFF DEALT WITH IT AND A SATISFACTORY RESULT… Read Full Review

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★☆☆☆☆

“Non existent service”

Written on: 01/12/2016 by 286Lyon (1 review written)

I have not renewed my policy and withdrew permission to take the money but they ignored it . They refuse to answer e-mails and do not increase cover whether asked to or automatically despite the large increases in property values. I am now trying to retrieve my money. It would seem that the company is some kind of sham. Thank goodness I have not made a claim, as I think that it would also be ignored… Read Full Review

By Policyexpert.co.uk

Written on: 05/12/2016

Good afternoon,

Thank you for your review, I am sorry to hear this has happened. With the automatic renewal of your policy we would have emailed you around 30 days in advance to advise you of the process. During this period you are able to opt out of this renewal, if you had opted out of this we would need to look into why this has happened.

I have emailed you to request further account details from you, once I have heard back from you we can investigate what has happened and resolve this for you right away.

Thanks,
Vicky

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★★★★★

“Efficient and Competitive”

Written on: 01/12/2016 by beastygirl (3 reviews written)

I chose this company to insure with last year because of the good reviews and of course the price. I must add that I have never had a claim so cant comment on that side of things but they seem to be very efficient and courteous. What I liked as well is that when it came time for renewal the cost of the policy was very little changed unlike most insurance companies who lure you in with a competitive quote then the following year put the premium up exorbitantly (why do they do that!) meaning you… Read Full Review

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★★★★★

“Good common sense”

Written on: 01/12/2016 by htRichardson85 (1 review written)

I just double checked my auto renewal for my home and contents insurance and discovered that the Emergency cover wasn't included. I assumed that it would be the same as last year and it would be included but it wasn't. Because I thought it was, I didn't do any comparisons and accepted the automatic renewal. When I discovered that it wasn't included, I was annoyed at myself for not allowing the numerous other companies who had contacted me to offer their services. However, I decided to check… Read Full Review

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★★★★★

“Why we chose Policy Expert for Home and Contents Insurance”

Written on: 01/12/2016 by Weeksnl394 (1 review written)

Appeared to cover all the important issues at an affordable price. Website easy to use and understand… Read Full Review

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★★★★☆

“A good value policy taken out on-line.”

Written on: 01/12/2016

I found the policy through a price comparison website. Even though I entered all my details correctly on their website, when I proceeded to the policy expert website details of my marital status were incorrect. I therefore had to go through all my details again on the policy expert website. Although time consuming, the final price I was quoted was slightly cheaper. Despite this problem I liked the fact that I could remedy it and complete taking out the policy on-line. I liked the fact that… Read Full Review

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★★★★★

“Really easy to find the best rates available!”

Written on: 01/12/2016 by Aubrey1953 (1 review written)

I received notification my home insurance was due for renewal. I went on line and entered my details and a list of possible insurers came up. I scrolled through them and found a company that offered the same cover at a much reduced price. I chose them and in literally minutes had my insurance renewed. Impressive!… Read Full Review

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★★★★★

“First Impressions”

Written on: 30/11/2016 by Pauaplus (1 review written)

I received a renewal for house & contents cover, quoting £573.26, a big increase. I am elderly, tired, and had accepted automatic renewal for too long, but this was a hike too high. Premiums in general have been lower this year; I made a small claim 13 years ago, but the renewal form stated I claimed last year, which is a lie. I reported some damage but didn't claim as the repair cost less than the excess. I just re-insured with Policy Expert for £162.50 for much broader cover and saving… Read Full Review

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★★★★★

“2 years for the price of 1.”

Written on: 30/11/2016 by richie999 (1 review written)

A great deal offering like for like insurance but with the fixed price guarantee it only cost for 2 years what my previous insurer offered for 1 year. Quick and easy to take out via online services. With regular monthly updates via Policy Expert monthly newsletter. No issues throughout the year, easy renewal procedure. Good service all round… Read Full Review

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★★★★★

“Efficency at its Best ”

Written on: 30/11/2016 by joWatkins276 (1 review written)

The title says it all competitive prices speedy renewals keeps customers updated… Read Full Review

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★★★★★

“Insurance Renewal”

Written on: 30/11/2016 by 180Atkinson (1 review written)

I have been with Policy expert for 3 years. I have car insurance plus Home insurance. Very competitive pricing plus accessible contact centre! Renewal is very easy. The paper work they send out is very clear. I also use the online system which again is very good. These days it can be difficult to work through all the paper work you receive plus all the emails, however, this company keep it to a minimum So far so good, no reason to change. Disslikes - none!… Read Full Review

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★★★★★

“Very helpful staff”

Written on: 30/11/2016 by Mead98 (1 review written)

Not only did I get the help I expected, I was also dealt with by a helpful, well spoken and professional individual. Thank you… Read Full Review

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★★★★★

“home insurance renewal”

Written on: 30/11/2016 by MichealSaunders181 (1 review written)

Great service -questions answered and actions taken immediately. No time- wasting when on the phone and when I was told I would receive a call - back, I received it… Read Full Review

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★★★★☆

“Great service so far”

Written on: 30/11/2016 by 269Snow (1 review written)

We have never used this company before but it was simple to use and at a good price. We cant say how good the company is until we get to use them for our house/contents.Lets hope we dont have to use them.But its a piece of mind being insured… Read Full Review

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★★★★★

“Well done ”

Written on: 30/11/2016

Quick easy no nonsense very reasonably priced thanks… Read Full Review

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★★★★★

“Fantastico!”

Written on: 30/11/2016 by Ashanti246 (1 review written)

My insurance was due to expire but I was in Spain. Despite problems with my renewal regarding building works having been done to my property , all enquiries were made and everything was done by telephone and email. My payment was taken and everything done to my complete satisfaction, Renewal all arranged despite the distance and my cover seamless… Read Full Review

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★★★★★

“Staff member very helpful with my many questions. ...”

Written on: 29/11/2016 by 415Murphy (1 review written)

Staff member very helpful with my many questions. Student cover needed and the policy provided, excellent. The policy provides all the cover I need… Read Full Review

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★★★★☆

“Bldg/Contents Insurance Policy Expert”

Written on: 29/11/2016 by Misoldgit (1 review written)

Efficient service with minimum of hassle. Competitive rates, I usually shop around but have not found similar cover any cheaper. However have not made a claim under my policy, so cannot be sure of quality of that aspect. Plain English and easy to follow policy documentation. Convenient renewal payment and no extra charge for payment by Credit Card… Read Full Review

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