Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.3 / 5
4369
91.8% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“House and Contents”

Written on: 26/01/2016 by KristianGill (1 review written)

Excellent service, prompt telephone conversation, everything explained and discussed, very happy with the person I spoke to who was very helpful and answered all my questions and queries. I would recommend them to my family and friends, but of course the proof of how good the policy is if you have a claim and how well that would be dealt with… Read Full Review

Report this review
★★★☆☆

“Forced to cancel”

Written on: 26/01/2016 by 108Gillespie (1 review written)

Policy ticked all the boxes for neighbour but as she is housebound, and doesn't have a computer or internet, she took out the policy using my email address. However I have a policy with Policy Expert so although we entered her details as policyholder and paid with her card for house insurance at her address the documents when they arrived all listed me as the Policyholder. We rang Policy Expert and they insisted on either me being policyholder or us cancelling the policy ss they only allow one… Read Full Review

By Policyexpert.co.uk

Written on: 27/01/2016

Thank you for your review.
Please accept my apologies for the confusion with your neighbours policy. It appears that by using the same email address for your neighbour, your policies have inadvertently linked on the same account. Unfortunately, this has meant we had to cancel the new policy and set it up on a new account.
I can only apologise if this wasn't explained to you properly, when you spoke to a member of the team. If you would like me to give you a call to discuss this further, please don't hesitate to contact me and I'll be more than happy to help.

Thanks,
Vicky

Reply to this comment
Report this review
★★☆☆☆

“Will not give reasons for no cover!”

Written on: 26/01/2016 by JMS24 (1 review written)

Despite having had my insurance (home and contents) through Policy Expert for several years, this year they said they were unable to find me cover and would not tell me why. Eventually I found out that where I live is now classified as a flood risk are, though I have lived here for 28 years with no flooding in the vicinity and have not made a claim of any kind for over 10 years. I have since found cover but would have appreciated some honesty as it was very stressful not have the reason… Read Full Review

By Policyexpert.co.uk

Written on: 26/01/2016

Good morning,

Thank you for your review. I am sorry we were not able to renew your policy this year, as you can appreciate there are lots of different factors that affect our ability to quote. We are able to look into what has changed this year and l but I am unable to locate your account with any information left on the review centre.

Please give our customer service team a call to discuss this further.
Thanks,
Vicky

If

Reply to this comment

Drjoeyblogg's Response to JMS24's Review

Written on: 26/01/2016

Do not re-new they will not insure you if in a flood area as they cannot afford to pay the claims.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“A first time buyer”

Written on: 25/01/2016 by Morrow257 (1 review written)

Received an advertisment by mail called and purchased a policy the same day… Read Full Review

Report this review
★★★★☆

“Home & Contents Insurance”

Written on: 25/01/2016 by Alexat12 (1 review written)

Great value Home & Contents insurance. Did not have the large values as my previous insurer, but values more suitable to my circumstances and a saving of £100.00 ish. Phone call to Policy Expert was painless, but helpful. I thought that the policy may not cover everything I wanted at this price, but found it everything I wanted, plus Home Emergency and Legal cover as well. I would recommend this company to my friends and relatives, as I believe they offer good insurance at very… Read Full Review

Report this review
★★★★★

“Tip Top”

Written on: 24/01/2016 by Woodruff79 (1 review written)

Great call centre service , discount offered immediately I didn't have to say I had found cover else where cheaper to be then offered a better deal. Call back was made as initially not convenient and no pressure when I said that I would like to confirm with my husband before purchasing. Very happy with device and product cover Thank you… Read Full Review

Report this review
★★★★★

“Home Insurance 2016”

Written on: 24/01/2016 by Anabellee451 (1 review written)

Excellent Quote. Saved £35 plus got additional emergency cover thrown in… Read Full Review

Report this review
★☆☆☆☆

“Dont take my money without asking!”

Written on: 23/01/2016 by edgibs (2 reviews written)

My insurance renewal was due. Had an email from policy expert telling me thanks for renewing. I hadnt but they still took the money from my account without asking. If this is your only way of getting people to renew with you by hiding in your t&c's that it is an auto renew policy then you are a very underhanded company. I for one will never do business with you again. p.s. your customer service desk is appalling, when i tried to cancel i was left on hold for 55 mins until I finally called… Read Full Review

By Policyexpert.co.uk

Written on: 25/01/2016

Hello,

Thank you for your review. Please accept my apologies for the confusion regarding your renewal. You should’ve received emails and letters explaining the next steps in your renewal, so I can only apologise if you didn’t receive these correctly.

I would also like to apologise for the length of time you were left on hold. We always try to answer calls in a reasonable timeframe, and where we’re not able we offer a callback service as soon as an agent becomes free.

Unfortunately I’m not able to identify you to be able to give you a call now to discuss your policy, but please feel free to drop us an email and I’ll be more than happy to give you a call back.

Thanks,
Vicky

Reply to this comment
Report this review
★★★★★

“very good quote, especially for someone like me who is...”

Written on: 22/01/2016 by LilaWelsh (1 review written)

very good quote, especially for someone like me who is always looking for competitive prices and value for money service… Read Full Review

Report this review
★★★☆☆

“The first person discussed my claim with rejected it.”

Written on: 22/01/2016

The first person discussed my claim with rejected it… Read Full Review

By Policyexpert.co.uk

Written on: 22/01/2016

Good afternoon,

Thank you for your review, unfortunately I am unable to locate your account with any information left on the Review Centre. If you would like to discuss this a bit further with our customer services team please give us a call.

Thank you,
Vicky

Reply to this comment
Report this review
★★★★★

“House Insurance”

Written on: 22/01/2016 by Kailyn260 (1 review written)

The setting up of my insurance was simple and straight forward and I can thoroughly recommend Policy Expert for this side of things. They were helpful and friendly and happy to answer my questions. I have no experience of claim handling so cannot comment on this. Perfectly happy with the service so far… Read Full Review

Report this review
★★★★☆

“Simple to renew”

Written on: 22/01/2016

All it took was a phone call to a friendly operator to renew our home and contents policy. The only thing that I found a bit of a waste of time as all our details were on their file was the lengthy questions that I had answered first time round… Read Full Review

Report this review
★★★★★

“Big saving on Home and Contents Insurance renewal”

Written on: 22/01/2016 by Kamari250 (1 review written)

As usual the home and contents insurance renewal had increased so I searched on compare the market and within seconds had an exactly comparable policy from Policy Expert that saved over £90... Easy to use, fast response, friendly communications, thoroughly recommend… Read Full Review

Report this review
★★★★☆

“Can't really comment as I am a new customer,so haven't...”

Written on: 22/01/2016 by 272Strickland (1 review written)

Can't really comment as I am a new customer,so haven't had any contact with anyone as I did it all online… Read Full Review

Report this review
★☆☆☆☆

“Poor service”

Written on: 22/01/2016 by Rayan486 (1 review written)

You informed me by mail my renewal was due but no price given I phoned up and you could still not give me a price. Surely you must realise that my choice would be financially based or is this why you didn't mention prices as this years would have been grossly inflated This forced me to go elsewhere fro my home insurance I have already told you all of this but you still bother me reminding me my cover is running out Please feel free to publish my review Allen Wilson… Read Full Review

By Policyexpert.co.uk

Written on: 29/01/2016

Good afternoon,

Thank you for your review, we aren't able to offer our renewal prices until your policy is within the renewal period (30 days prior to the expiry date).

I am sorry you are receiving emails reminding you your cover is about to expire but we send these to all of our customers when they are within their renewal period to prevent anyone being unknowingly uninsured if the policy lapses.

Unfortunately I am unable to locate your account with any information left on the Review Centre, please call our customer services team directly and we can remove you from our mailing lists so you no longer receive any emails from us.

Thanks,
Vicky

Reply to this comment
Report this review
★★★☆☆

“Change of Address”

Written on: 22/01/2016 by yhThomson270 (1 review written)

I was moving home form a 3 bedroom detached, with a house and contents policy to rented accommodation with contents only insurance. I had to take out a new policy for a year and I will only be renting for 6 months until I purchase a new house. I have cancelled my old policy but do not know what I will be refunded. I didn't like being forced to cancel a policy or taking a policy for a year when we will cancel it in 6 months… Read Full Review

Report this review
★★★★☆

“can't review without experience of services provided”

Written on: 22/01/2016 by 190Malone (1 review written)

all the filling out of the documentation was very clear so no unanswered queeries. Easy and very competitive. easy to understand with good rates for any age group… Read Full Review

Report this review
★★★★☆

“efficient, helpful, courteous ”

Written on: 22/01/2016 by AnyaBeck (1 review written)

Helpful with resolving a slightly complicated issue… Read Full Review

Report this review
★★★★☆

“Good value and service”

Written on: 22/01/2016 by TiaFrost370 (1 review written)

The advisor was very helpful, clearly understood our needs and made good recommendations. Everything was explained clearly, checking we understood it all. There was no pressure, sales pitch. After looking at the documents, which were sent quickly, there were no errors(which is unusual) extremely satisfied with the service… Read Full Review

Report this review
★★★★★

“Great service thanks”

Written on: 21/01/2016 by MarisolMcCarty (1 review written)

Would recommend as the automation for the web site was very clear and easy to follow. Hope they maintain there competitive quotation when it is time for review… Read Full Review

Report this review
overview