Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0203 014 9300
★★★★☆
4.4 / 5
92.2% of users recommend this
  • Customer Service

  • Value For Money

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Policy Expert Home Insurance - www.policyexpert.co.uk

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★☆☆☆☆

“Treated like an idiot (which I am not)”

Written on: 12/03/2015 by Anaya143 (1 review written)

Took out a B&C policy early October 2014. Although the price was similar to my previous insurer, I was swayed by the offer of a £70 M&S E Voucher which was supposed to be sent to me by email after 80 or so days of the policy starting. During this time I changed my email address, but rang policy expert around the time of it being due to tell them of the change. They took the details and told me that the voucher would be sent to the new email address. Got to end of January 2015 and no E-Voucher… Read Full Review

By Policyexpert.co.uk

Written on: 17/03/2015

Please accept my apologies if you experienced difficulties receiving your voucher via email. We do occasionally experience difficulties with sending vouchers, and in these instances we will always attempt to resend your voucher to you in the post instead.

I can only apologise that this has taken so long to get to you, and I hope you have now received your voucher and this issue has now been resolved.

Kind regards
Sarah
Policy Expert

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★★★★☆

“Very good service and very clear questions to answer ”

Written on: 12/03/2015 by 294Burnham (1 review written)

Very good service and very clear questions to answer… Read Full Review

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★★★★★

“Home Insurance for you”

Written on: 12/03/2015

My Home Insurance experience with Policy Expert was just what I, as a (very) senior citizen, required. Their staff talked me through the purchase process in a very polite, unfussed, and simple manner, and most importantly helped me achieve a considerable saving against quoted renewal costs. Thank you… Read Full Review

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★★★☆☆

“A bit of a pain”

Written on: 12/03/2015 by 448Houghton (1 review written)

We have moved around corner had to take out a new ins policy when I still had a couple of months on old policy instead of topping up if needed you don't need the expense of taking out a new policy then for you to have to wait for a refund , the guy I spoke to was a bit condescending the way he spoke to me , as if I have got to 51 years of age without knowing about house ins he. Asked if I knew my email address I said to him of course I know it ! it was the way he asked things it got my back up… Read Full Review

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★★★★★

“Polite”

Written on: 12/03/2015 by Fraseren225 (1 review written)

The operator was very polite and helpful explaining every detail ,the premium was very good, overall I am very pleased… Read Full Review

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★★★★★

“Value and service”

Written on: 12/03/2015 by exSharp275 (1 review written)

I have not made a claim and hope I never will. i can only comment on the ease of taking out the insurance and friendly discussion with staff. What I received for my money was very very good, infact it seemed to good to be true lets hope its not… Read Full Review

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★★★★☆

“Changing Insurer with Policy Expert”

Written on: 12/03/2015 by Burnhamsd435 (1 review written)

My documentation was sent to me by way of internet pdf files.Accessing the data required a password which was not provided.Had to go through a forgotten password routine to get my own password set up.A telephone request for assistance with this problem was no help whatsoever. The complete lack of any hard copy documentation gives the systems a cheap and incomplete feel.A welcome letter with details of how to access account information would be reassuring to a new customer… Read Full Review

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★★★★☆

“wait”

Written on: 12/03/2015 by Esperanza1956 (1 review written)

The policy has just started to early to give a review… Read Full Review

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★★★★☆

“Value for Money”

Written on: 12/03/2015 by 11Davis (1 review written)

I found the purchase easy and the wording clear. The policy seems to offer good value for money which included additional products at no extra cost. … Read Full Review

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★★★☆☆

“New customer”

Written on: 12/03/2015 by Houghton231 (1 review written)

Too soon to say what company are like went with the company due to competitive price however you deducted my premium twice and it will take 5 days to be credited back to my account Staff were helpful and polite on the phone It didn't take too long to speak to an advisor… Read Full Review

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★★★★★

“My insurance was easily sorted”

Written on: 12/03/2015 by Lennon231 (1 review written)

My insurance was easily sorted… Read Full Review

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★★★★☆

“a very good package”

Written on: 11/03/2015 by Bryantuq463 (1 review written)

the house insurance package was too good to refuse and the sales girl(KYM) was top class and persuasive without being too pushy… Read Full Review

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★★★★★

“Excellent value for money”

Written on: 11/03/2015 by Scudberry (1 review written)

Dubious about a mail shot but the operative was very pleasant and knowledgeable when I called. Managed to almost mirror my renewal details but for considerably less. The guaranteed for two years renewal premium is a nice touch as is the free emergency call out service. Mnaged to get 2 key fobs as part of the key loss cover which is invaluable… Read Full Review

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★★★☆☆

“Purchasing building & contents insurance from Policy...”

Written on: 11/03/2015 by adriangarard (1 review written)

Policy Expert came up with a very competitive price on a price comparison site and within seconds of me hitting the 'purchase now' button were calling me on the phone. It probably was useful having them call and going through some of the option though they will at the same time try to sell some 'extras'. On the other hand, there are so many variables within a home and contents insurance policy, it is difficult to get a grasp of all the details while on the phone. One specific item didn't come… Read Full Review

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★★★★★

“Review Home & Contents Ins”

Written on: 10/03/2015 by KareemSchaefer213 (1 review written)

I choose Policy Expert from a well known comparison website. They were the only vendor to give me free legal & emergency cover. That was reason one. However since then the level of communication via my chosen media has been excellant. I can't find fault with them at present and will be using them for my mother-in-law at the end of the month. Apart from this the whole process end to end was simple and easy. So top marks so far!… Read Full Review

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★★★★★

“Policy Expert Home Insurance”

Written on: 10/03/2015 by DaveBC34 (1 review written)

After entering details of the level of house insurance I required for both building and contents on a comparison web site, Policy Expert came up as the first on the list. Thinking that the quote was too good to be true, compared to the other quotes, I had to see what was covered and looking at the details was very pleased to see the level of cover was excellent. After signing up for the policy I immediately got confirmation and the policy documents and was pleasantly surprised with receiving a… Read Full Review

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★★★★☆

“Very Honest Agent”

Written on: 10/03/2015 by Bob.Astill (1 review written)

What I liked was the honestness of the agent I spoke to. The fact that next year when my insurance is due, I will be contacted and told what my new premiums would be and given the chance to "negotiate". Also, the fact that it is U.K. based and I would be talking to someone I could understand is a great bonus. The premium I am paying this year is less than I was paying last year with the same benefits. I also like the fact that my insurance premium would not automatically be renewed. I did find… Read Full Review

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★☆☆☆☆

“Cancelled my policy unfairly”

Written on: 10/03/2015 by Bennett246 (1 review written)

Called Policy Expert after being with them for 2 years no claims and no claims overall for 9 years in the UK with other insurers. The only reason for my call was to add an engagement ring to my policy. As they went through some questions they asked if a 'neighbouring' property had any subsidence. In fact a house across the street had a tree in their yard that had caused some damage, so being honest I told them. Even though it is not truly a 'neighbour' (it's 100 meters away) and the tree… Read Full Review

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★★★★☆

“Buying my home insurance policy”

Written on: 10/03/2015 by Halleyja (1 review written)

I was hesitant at first because I hadnt heard of the company prior to this year. I went through the questions and answered as well and honestly as I could. Having gained the quotation it worked out that I was saving £68 on the renewal from my previous insurer which was very pleasing. Still hesitant to take up the offer,(Im not very good on line) I was very pleased to receive a phone call a few days later from the company asking if I was interested in proceeding. Having spoken to the gentleman… Read Full Review

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★★★★☆

“Good Simple site”

Written on: 10/03/2015 by wils364 (1 review written)

I found the site by chance but was impressed enough to buy. My one simple beef is that I prefer to receive documentation in the post but can accept all other communications via email! All very well having on email but sods law states that when you need to access, you will have a problem. Plus who wants to print all those pages?… Read Full Review

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