Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0330 0600 601
★★★★☆
4.4 / 5
6855
91.5% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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★★★★★

“This agent was brilliant!”

Written on: 23/02/2017

I rang with a bit of a grouse, so it was potentially a difficult call. However, the girl who answered was patient and calm, listened to what I had to say and understood my point. I was not pleased that my policy had been automatically renewed before the lapse date, but she gently pointed out the 'small print' on the renewal notice that says you take payment during the week before renewal date, so I had to concede the company had not taken advantage. She explored other options, found a way to… Read Full Review

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★★★★★

“Great service and value”

Written on: 23/02/2017 by Gantro (1 review written)

Have insured House and Contents with Policy Expert for two years now and though I've had cheaper quotes on the comparison sites I felt the value given by this group outweigh the savings. Having been given a quote that included legal cover and home emergency cover by another group Policy expert managed to match this for a very similar price. having al the documentation available on-line is another plus. … Read Full Review

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★★★★☆

“Very hsppy”

Written on: 23/02/2017 by Murphysj56 (1 review written)

Got my quote on compare the market been with policy expert before so very happy to return.price and cover very competitive… Read Full Review

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★★★☆☆

“Very hard to hear ”

Written on: 23/02/2017 by Cambslad (1 review written)

While being on the phone it was hard to understand the sales lady and I felt like I had to say yes even if I didn't understand what she was saying and I was on the phone for a long time and on return is going to cost me a fortune in charges… Read Full Review

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★★★★★

“Home insurance”

Written on: 23/02/2017 by angelogoo (1 review written)

Policy expert were very professional over the phone and explained in details what the insurance will cover and talked me through the different options. There was no pressure from the PE staff for me to sign up but he pointed out why their offering was better than others. I liked that fact that legal expenses was included although i doubt if i will require it. I didn't like the fact that i can insure my phone that is worth £700 but if i claim for me, i can only get £250… Read Full Review

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★★★★★

“Personal Experience ”

Written on: 23/02/2017 by 123monmouth (1 review written)

Competitive price wise. Also prompt and professional when dealing with my claim which is rare today… Read Full Review

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★★★★★

“good deal”

Written on: 23/02/2017 by icGibson399 (1 review written)

Good policy includes extras other companies are charging for.worth paying extra few quid!… Read Full Review

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★★★★☆

“Friendly service”

Written on: 23/02/2017 by Beem153 (1 review written)

My consultant was so friendly and warm, knew her stuff, was no problem, happy with my Policy… Read Full Review

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★★★★★

“Super service!”

Written on: 23/02/2017 by gaynordawson (1 review written)

I liked that you were able to beat the offer I had from a price comparison site and there was no upfront cost. I also changed the date that my direct debit was to be taken from my account and you did this with no hassle! Thank you for making my renewal so easy!… Read Full Review

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★★★★★

“Excellent customer service and a competitive price.”

Written on: 23/02/2017 by DavidSmith1212 (1 review written)

I recently renewed my home and contents insurance with Policy Expert and am extremely satisfied with the customer services representative I dealt with and also the coverage I would be receiving from the company which was at a fantastic premium. First the customer services person came over as fully conversant with both the buildings and the contents components of my dual policy. They gave me all the necessary information without trying to just sell me the policy, I felt that they actually cared… Read Full Review

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★★★★★

“Very efficient service”

Written on: 23/02/2017 by Sierraf286 (1 review written)

Easy to renew and great price. I would definitely recommend to family and friends… Read Full Review

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★★★★★

“absolutely Great simplicity ”

Written on: 23/02/2017 by Sleaford1 (1 review written)

Clear understanding of my requirements in plain simple English… Read Full Review

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★★★★★

“Safe as Houses”

Written on: 23/02/2017 by RicketyPete (1 review written)

Since joining Policy Expert I feel we have been living under a tea cosy! This was emphasised when I actually had to make a claim - and the issue was dealt with speedily and satisfactorily. The cosiness became very apparent again when the policy came up for renewal. Yes, there was an increase in the fee but nothing punitive and still miles better than other quotes I got. I'm definitely a Policy Expert fan!… Read Full Review

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★★★★★

“Probably the best”

Written on: 23/02/2017

It was so easy to get a quote and the cheapest one with most "extras" definitely worth every pound. I would recommend Policy Expert to my friends and families. Terms were easy to read and understand. I can see myself being a loyal customer to this company. And I am sure that Policy Expert will do the same. I liked how easy it was to navigate around the website but also there was an option clearly displaying the telephone number if I needed to speak to customer services. … Read Full Review

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★★★★☆

“Efficiently done and seems good value”

Written on: 23/02/2017

Used Moneysupermarket and these guys offered the range of cover I wanted. They weren't quite the cheapest but offered value on issues such as cover,legal support and excess. No waiting on the phone to talk to someone and the person I talked to was friendly, knowledgeable and helpful. The whole phone call took less that 30 minutes. Overall, I'm happy for another year… Read Full Review

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★★★★★

“Fab customer service”

Written on: 23/02/2017 by Hollandtk286 (1 review written)

Every time a speak to policy expert to renew they are helpful and efficient . I have yet to claim thank goodness but so far everything has been great and the cost of the cover is reasonable for the level of cover you receive . I was recommended by a friend and would certainly recommend… Read Full Review

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★★★★★

“One word - Excellent!”

Written on: 23/02/2017 by AliBird236 (1 review written)

As always excellent service and renewal costs that don't try to rip you off.I don't usually stay with the same company at renewal time due to extortionate renewal costs but this is my third year with policy expert which speaks volumes. Keep up the good work!… Read Full Review

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★★★★☆

“Changing house insurance”

Written on: 23/02/2017 by Sllim (1 review written)

Very easy to accesss. Step by step guidance. Policy includes legal cover. Cost is very competitive compared to my most recent quotation. I would recommend the product to a friend… Read Full Review

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★★★★★

“you've saved me a massive amount with the same...”

Written on: 23/02/2017 by Angie396 (1 review written)

I have paid home insurance for around 30 years and only changed companies 3 times as I wanted a good cover should the worst ever happens, I was amazed to see policy expert would give me the same cover for an astounding £200 cheaper, I still cannot believe it, my family and friends will be looking towards policy expert on renewal of their insurance for sure. it was also so easy and quick on line without salesman pests… Read Full Review

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★★★☆☆

“Generally good insurance”

Written on: 23/02/2017 by mcCarroll405 (1 review written)

I have used policy expert for several years, generally speaking the customer service has been good and so has the level of cover. However I am disappointed that they have switched credit provider to the much more expensive Premium Credit. Despite my premiums staying the same my monthly direct debit has increased by 25% without warning!… Read Full Review

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