Policy Expert Home Insurance Reviews - www.policyexpert.co.uk

402 - 420 Silbury Boulevard, Milton Keynes, MK9 2AF
0330 0600 601
★★★★☆
4.4 / 5
5116
91.8% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Policy Expert Home Insurance - www.policyexpert.co.uk

Policy Expert Home Insurance - www.policyexpert.co.uk

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★★★★★

“House and contents insurance ”

Written on: 19/06/2016 by TristonLacroix43 (1 review written)

Easy explained renewal, this is my second year with Po!icy expert so far very happy.very reasonable price and straight forward. Didn't find it very easy to increase my premiums so just left it.over all very happy… Read Full Review

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★★★☆☆

“Poor Administration”

Written on: 18/06/2016 by Tollemache (3 reviews written)

Takes too long on hold before speaking to an advisor. It would be desirable to be informed how long the wait would be before getting through to an advisor. Also, state what position in the queue you are. It is odd that I have received duplicate documents of all the Paper Work. Also it was very disturbing to receive another customer's documents. The actual contact with the advisor was good, however, the overall experience was disappointing… Read Full Review

Policyexpert.co.uk's Response to Tollemache's Review

Written on: 19/06/2016

Good afternoon,

Thank you for your review. I would like to apologise if you have received documents that were not yours, I am unable to find your account details with information left on the Review Centre so please give us a call so we can look into why this has happened.

If we were unable to answer your call within a minute or more on more than one occasion I would like to apologise. We have a call back service during peak times (e.get storm and flood weather) where you are able to leave your number for us to call you back to prevent you having to wait on the phone.

I am glad to hear you were happy with the service you received when you did speak to us so if you could give us a call at your earliest convenience we can look into your concerns.

Thanks,
Vicky

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★★★☆☆

“Poor Administration”

Written on: 18/06/2016 by Tollemache (3 reviews written)

Takes too long on hold before speaking to an advisor. It would be desirable to be informed how long the wait would be before getting through to an advisor. Also, state what position in the queue you are. It is odd that I have received duplicate documents of all the Paper Work. Also it was very disturbing to receive another customer's documents. The actual contact with the advisor was good, however, the overall experience was disappointing… Read Full Review

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★★★★☆

“No Fuss!”

Written on: 18/06/2016 by Jimmym187 (1 review written)

Can't really say much about the policy as I have not yet made any claim and hopefully I won't have to!… Read Full Review

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★★★★☆

“EASY TO PURCHASE ONLINE”

Written on: 18/06/2016 by Coyleiz278 (1 review written)

I bought my home insurance online through moneysupermarket at a very good price it was easy to finalise on your site and did not take long to finish I am satisfied with the product… Read Full Review

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★★★★★

“no problem setup ”

Written on: 17/06/2016 by 631921bfw (2 reviews written)

this is the first time I have used Policy Expert and although you don't know how good the cover is until you make a claim I found the setting up very easy , thank you… Read Full Review

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★★★★★

“Brilliant service”

Written on: 17/06/2016 by 72Larson (1 review written)

Brilliant service by very helpful staff. I will certainly recommend Policy Expert… Read Full Review

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★★★★★

“Good value”

Written on: 17/06/2016 by Cheyenne1976 (1 review written)

Good value, easy to use site and some bonus extras… Read Full Review

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★★★★★

“I have just taken out my home buildings and contents...”

Written on: 17/06/2016 by SeamusBennett239 (1 review written)

I have just taken out my home buildings and contents insurance out with Policy expert. So far I have been impressed by the level of ease of doing this. No hassle or hard sell. Prices were good and comparable for the level of cover provided, with the added bonus of free legal cover. … Read Full Review

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★★★★★

“Transfer of home insurance to Policy Expert”

Written on: 17/06/2016 by Tennantpy393 (1 review written)

Had never heard of Policy Expert until their quote came up on my Compare The Market search, following an exorbitant renewal premium with existing insurer.Spoke with a member of Policy Expert who was friendly and very helpful and took me through the whole transfer with ease… Read Full Review

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★★★★★

“House insurance quote”

Written on: 17/06/2016 by Jaylinw99 (1 review written)

I found this policy to be the most competitive at a reasonable… Read Full Review

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★★★★★

“good contact ”

Written on: 17/06/2016 by 306Sparks (1 review written)

very good conversation with telephone adviser on my renewal package,no problems with the renewal proceedure… Read Full Review

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★★★★☆

“Pretty good but not perfect Home Insurance feedback”

Written on: 17/06/2016 by Graysonk71 (1 review written)

My policy renewal quotation arrived in good time and the quote was very competitive. I checked details and had an enquiry so I left an e-mail message. I received what looked like an automated response that did not answer my enquiry, it simply stated that my problem had been dealt with - when obviously this was not the case, so I telephoned Policy Expert. My call was answered quickly and by a real person who was able to answer my questions and also dealt with another anomaly in my policy that I… Read Full Review

By Policyexpert.co.uk

Written on: 18/06/2016

Good morning,

Thank you for your review, the email system we use will sometimes send you a follow up automated email asking you if you were satisfied with the service you received (this really helps us to understand our customers feedback). This may mean your query is still being looked into, please give our customer services team a call and we can chase this up for you.

Thanks,
Vicky

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★★★★☆

“Good service.”

Written on: 17/06/2016 by RobertoPatton (1 review written)

Easy to compare prices online, only a small increase in cost this year, overall good value for money. Have not needed to make a claim, past phone assistance from customer service is very good. I cant really fault the service I have had over the past three years… Read Full Review

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★★★☆☆

“Flooding clause”

Written on: 17/06/2016 by Lakelr491 (1 review written)

The price and cover is excellent and the support very helpful, the only part was the push to confirm any flooding within 100 meters, as I have only just bought this property this is something that I could not possibly know… Read Full Review

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★★★★☆

“Continually phone ”

Written on: 17/06/2016

Towards my renewal, I received many, many calls & voicemails as well as emails re: renewal. I advised I was working and I would call 2 days later on my day off. Still the calls continued. Felt pressurised to purchase there & then as my quote was only valid during this phone call. Renewal letter had no quotes, so I had to phone to receive quote. Then felt I had no option to check other quotes from other companies… Read Full Review

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★★★★☆

“Great”

Written on: 17/06/2016 by ppHoover111 (1 review written)

Quick and Easy to do online, thank you for all your cover at a good rate… Read Full Review

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★★★★★

“great cover for a great price ”

Written on: 17/06/2016 by Harris112 (1 review written)

Easy to do business on line and a fantastic price for level of cover. The free extras save more than £60 on legal cover etc… Read Full Review

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★★★★★

“CAME BACK AGAIN!”

Written on: 17/06/2016 by Rogerssa226 (1 review written)

EASILY SET UP, COST AFFORDABLE, SIMPLE TRANSACTION ON PC OR PHONE. NO PRESSURE SALES PITCH, SECURE CONTACT.NOT RUSHED AND GOOD MANNORED SALES STAFF. COULD BE IMPROVED IF ENTIRE TRANSACTION COMPLETED WITHOUT HAVING TO GO THROUGH NEW COMPANY, PREMIER CREDIT CONTROL, TO DEAL WITH SIGNATURE, THIS USUALLY FOLLOWS WITHIN 15 MINUTES THEY CONTACT YOU (email OR Phone).NOT COMPLICATED, FIVE MINUTES TO COMPLETE BUT JUST A BIT LONG WINDED...THOUGH OVERALL STILL NOT ENOUGH TO DETER FROM GIVING… Read Full Review

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★★★★☆

“Best priced cover”

Written on: 17/06/2016

Friendly service, free added extras best price, quick confirmation, telephone call required to confirm details took way to long was on the actual call for over 20 minutes… Read Full Review

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