You are the worst shipping company of the world! The most unprofessional and I will post negative reviews about you everywhere. You pretend to delivery and after one try, you send the parcel back without notification. You are paid for your service and this is unacceptable. You sent back another parcel that I was expecting. This is the most disappointing service. If your carriers do not want to do this job, invite them to Look for something else!!!!!! Shame on you!

Said that the package was delivered gave the right address tried to get in touch with them near im possible customer service non existing terrible company would not recommend yousin them

Company cancelled 2 of my collections from home no reason why! Also gave themselves a review of 5 stars on my account absolutely dishonest I'm dumbfounded it's laughable how bad the service is. Also had an international collection booked 3 times they didn't turn up!! Driver has given no reason why and all they offer is to rebook

Hermes a delivary servies? They couldnt get drunk up in a pub. Bin waiting for a pack of battarys since last week now. On the track and trace theyve bin scanned in and out 5 times now and still not here. Iv worked for city link and apc over the years and to think my boss wouldnt even put a van into hermes let alone a fleet so that says it all on rep on these guys. Plus the way they throw around the parcels and the state of the warehouses. Avoid hermes at all cost. PLEASE JUST USE SOMEBODY ELSE. YOU MAY ASWELL ATTACH YOUR PARCEL TO A PAPER PLANE AND THROW OF YOUR LOCAL FLATS............

I'm always using eBay I order about 10 things a month...WARNING WARNING WARNING Hermes delivery company is the worst delivery company in the UK theres no way of contacting them. Nothing gets delivered by them,it's got to the stage that I contact the eBay seller and ask if thay are sending it via Hermes if thay are I don't buy it . Yodel ,royal mail all do there job this company Herms is terrible.

Trading standards have some serious questions to answer about this absolute travesty of a company. Liars who cost recipients and senders alike time and money, and who have decided not to bother in any way, shape or form to offer any kind of reliable - or even human customer service. Since Hermes/Evri apparently don't have the resources or decency to deal with customers, this review is not for them, rather a warning to ANYONE unfortunate enough to be faced with using them. If there is ANY other postal option, choose it instead. This includes carrier pigeon, time travel or mere hoping and wishing. You stand a much better chance of satisfaction. Shut this worthless farce of a company down for good. Their rebranding is akin to polishing the proverbial you know what.

Useless company you can call it whatever you like change the name but if something is rubbish it doesn't matter what you call it its still rubbish and this company is rubbish they should be done by the trading standards agency because they don't deliver and they have no standards unless you count bad ones.

After ordering an item from Toolstation for next working day delivery I am still waiting after 4 days due to Hermes (Evri) firstly waiting till Wednesday to send notice they were delivering. Later in the day they decided it was not going to be delivered for reasons known only to themselves. Now Thursday and again its to be delivered. Was it? Nope they stated that we were not at home and no safe place was available. Impossible to contact them. We were in the front garden all day constructing a pond and CCTV runs 24/7 with no visible delivery attempt made. We did receive deliveries from DPD and Amazon however. I see that Martin Lewis said avoid any company using them and we certainly will try and do so in future. Sorry Toolstation you are no longer on our list of reliable suppliers.

I do not recommend hermes because I have a package to receive for a week and every day it seems to me that the driver could not deliver my package or reason that I was not home, but I was home every day. The worst experience.

Unfortunately for us, we often have our orders delivered through Hermes/Evri. We love in a high-rise block, and they often day they tried to deliver and we were not at home. Disgusting. I wish I could choose my own delivery company when ordering good. There is no detect contact to complain. Customer service is appalling.

As everyone else has said, Hermes are useless and the worst company. I was supposed to have had a delivery today between 13:00 - 15:00 but it hasn't arrived and it was out for delivery before 12pm. This isn't the first time either that this has happened and no communication from the delivery driver to say why it's late. How the hell is this company still in business, Hermes doesn't deserve 1 star let alone much more than that. You all need to change your so-called customer service because right now there isn't one!

I have never been so angry and insulted in my life. The customer Service team hides behind an AI, Too scared to have a telephone service. My issue was never resolved, and I will escalate it to a legal claim for compensation.

Useless company. Wont use them again. Its bad when you pay them and they dont deliver. just lost £40 refunding a buyer who's parcel did not arrive. Cannot get through to them on the phone, invalid e mail address to complain. I will never use them again and ensure my friends are aware what a useless company this is. They should cease trading asap. especially with the reviews they get. No good points about them .

Absolutely useless returned a parcel still not there after a week , waste of time trying to contact them and the virtual assistant is useless. Complained to ceo they don’t care at all . Never ever would I use them again

Delivered to me 3 times sat sun monday didnt even get out of van drove of next min get an e mail we couldnt deliver to you thats the 3rd time so going back to seller every time he pulled up outside my house he sat there then went on his phone then drove of this isnt the first time never use them again

Had a pickup from home by hermes in november, took over 2 weeks to finally get it sorted. Latest next day pickup for monday this week, no room on the van for an A4 envelope, rebooked for wednesday again nothing and then rebooked again for friday and yet again nothing. Total waste of time will avoid using these jokers again.