Safedrive Driving School Reviews - www.safedrivedrivingschool.co.uk

★★★★☆
4.3 / 5
156
81% of users recommend this
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Safedrive Driving School - www.safedrivedrivingschool.co.uk
Safedrive Driving School - www.safedrivedrivingschool.co.uk
Safedrive Driving School - www.safedrivedrivingschool.co.uk
Safedrive Driving School - www.safedrivedrivingschool.co.uk

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★★★★★

“Excellent instructor in Chesterfield ”

Written on: 07/08/2015 by Jwishsjskjs (1 review written)

I began lessons with safe drive in March of this year using the £15 returner driver lesson and soon booked regular lessons with Roy. He was lovely, patient and a brilliant instructor and because of him I managed to pass my test first time in a matter of months. Unlike most instructors I know of he wasn't out to rip me off, while waiting for me to pass my theory he suggested lessening the amount of driving lessons I have in order to save money as I was all ready to test standard. He was also… Read Full Review

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★★☆☆☆

“Let down from the start”

Written on: 14/07/2015

As with the previous reviewer, received a disappointing service in Basingstoke. I also received excuses and delays or cancellations (without warning). Arranged my first lesson through the website - couldn't fault that service; I changed my number shortly after booking it and the lady on the customer services helped sort that out quickly. Had to wait out the weekend to speak to the instructor as he was away; spoke to him on the Monday and arranged my assessment lesson for the following… Read Full Review

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★☆☆☆☆

“Canceled so many times”

Written on: 06/07/2015

I put my faith on safe driving institute and they have let me down. I had booked my first class in early June (not sure it might be end of May) and till today I had got only single lesson (i.e.my first lesson) despite of so many booking. My drivinging instructor always have some kind of drama to cancelled the booked classes. May be its summer weather to be blame. As a student, I am planning to travel from Basingstoke to Southampton by car to uni and it's already July. Therefore I do have… Read Full Review

Georgesafedrive's Comment

Written on: 06/07/2015

Hi there, can we take the name of your instructor so we can look into this for you? It sounds extremely unlike our instructor in Basingstoke? We are Safedrive Driving School and not Safedrive Driving Institute also? There are a lot of other similarly named but different companies in the area too, so i just want to make sure you have the right company so i can look into your complaint.

Thanks,
George @ Safedrive Driving School

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Anupgurung's Comment

Written on: 07/07/2015

His name is Tim and he is from Safedrive driving school.

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Georgesafedrive's Comment

Written on: 08/07/2015

Hi there and thank you for your reply,

Upon investigation our instructor has informed us that you also cancelled lessons too unfortunately. He does apologise about the misunderstanding with the funeral he had to attend however. We all wish you all the best with your future lessons.

Kind Regards,
George @ Safedrive Driving School

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★☆☆☆☆

“Website Misleading”

Written on: 29/06/2015 by Fitzsimmons50 (1 review written)

Website says they have automatic lessons in Maidenhead, just called, they do not offer automatic lessons in Maidenhead.. waste of time… Read Full Review

Georgesafedrive's Comment

Written on: 29/06/2015

Hi - can you please tell us where on our website it says we have automatic driving lessons available in Maidenhead?

Having read it a few times the only mention of Automatic I can see the phrase "In most areas we have both male and female driving instructors and we can also provide automatic learning in limited areas so please call for availability."

Nowhere on our website does it say we provide Automatic driving lessons in Maidenhead so we would be very appreciative if you would remove your 1 star review. This 1 star review reflects on the quality of our instructors which is unfair as you have never had a lesson with any of our instructors.

Thank you,
George @ Safedrive Driving School

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Fitzsimmonds's Comment

Written on: 29/06/2015

The drop down list under 'Local Areas' lists the areas and says 'Automatic' next to areas where you apparently offer automatic i.e Maidenhead Automatic. I took time out my day to call you and was told that you don't offer automatic in Maidenhead so why does it offer this choice on your website. Misleading information wastes peoples time.

People use review websites to review their experience of a company, not only their actual product, as customer service and ease of communication is just as important. If a customer cannot trust that your website is accurate and not intentionally misleading how can they believe in your product? Also this review and other like it will help you as a business fine tune your service and website as you have an opportunity to react positively to peoples experiences and make changes to offer a more professional and reliable experience than your competitors, rather than responding with a negative and angry sounding response as you have done for all to see.
I stand by my review.

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Georgesafedrive's Comment

Written on: 30/06/2015

Hi there,

I am sorry you think our comment was angry or negative? It was in no way meant to be taken that way.

Unfortunately it appears you have found a page we no longer use on our website which is why we do have a line on every page stating "Please note - Due to the nature of the industry, instructor coverage changes on a daily basis - please call for the latest availability.". Instructors may have a full diary for a couple of weeks or may have health issues etc which means they do not have any availability. It is therefore not efficient to delete and re-create a webpage every time an instructors availability changes unfortunately. We do not actively advertise the page you found with any paid advertising. I am sorry if you think this is misleading but I hope this explains things a little to you of how things work within our industry.

Whilst I respect your opinion I personally still think this is an unfair and slightly petty one star review as we make it clear all over our website that availability changes on a daily basis, and have therefore reported it to Review Centre and will leave it in their hands.

I wish you all the best with your path to driving.

Thanks again,
George @ Safedrive Driving School

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Fitzsimmonds's Comment

Written on: 02/07/2015

What do I you mean a page you no longer use. I simply selected the area which had 'AUTOMATIC' next to it and it loaded a new page. Nowhere did it say this page is no longer in use. Also it says down the bottom of the page 'manual and automatic lessons are available in this area'. I cannot see anywhere where is states the comment you have written above. I don't appreciate your responses trying to discredit my honest review it is unprofessional and quite frankly desparate. Again I stand by my review. I will not waste any more time on this and neither should you, you have a website to update.

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Georgesafedrive's Comment

Written on: 02/07/2015

Hi Again,

I'm sorry that you feel that our comments are unprofessional or desperate, I assure you they are not written in that vein. All I tried to explain in the previous comment is why we are unable to update each page to try and help you see it from our side of things from a technical point of view as we manage over 1400 pages across the UK. Pages stay dormant and un-advertised when an instructor in that area is full or unavailable to take on further pupils at that moment in time. We had no paid advertisements pointing to that page. It is like a needle in a haystack, which could become active again tomorrow if an instructor comes to us wanting work in that particular area. Deleting a page we have taken time to create for the limited times we can't help pupils in an area is like a builder knocking a house down for limited times he doesn't have a tenant. Instead he would leave it dormant. We have zero interest in trying to discredit your review and in fact encourage honest reviews all over our website and thank you for taking time to leave your thoughts.

The line about availability you can't find is at the end of the 3rd paragraph.

"In most areas we have both male and female driving instructors and we can also provide automatic learning in limited areas so please call for availability. We can usually get you started within a couple of days and we cover a wide range of times including evenings and weekends. If you need any advice with anything to do with learning to drive, whether it be how to apply for a provisional driving licence, booking your theory or practical tests or what to look for in an instructor, we would be more than happy to help. Also ask about our discounts for NUS students or NHS workers. Please note - Due to the nature of the industry, instructor coverage changes on a daily basis - please call for the latest availability."

Our main point of contention is that this is a review of our website, not our driving instructors which is why 99% of people will view this review centre. This is something that may have been more suited to a quick e-mail to us?

I guess we will just have to agree to disagree!

Thank you again for your comments and I hope you are enjoying your lessons with whichever Automatic instructor you ended up choosing.

Thanks, George

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★★★★★

“Amazing lessons and company”

Written on: 20/06/2015 by Sam.smith28 (1 review written)

My instructor was such a down to earth guy i couldn't wish to have been taught by a better bloke, he made me feel comfortable and at ease on all my lessons, I would fully recommend him and safe drive to my friends as it taught me all I needed to successfully pass my test, thank you for everything I am now enjoying the rest of my driving experience thanks to safe drive… Read Full Review

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★★★★★

“Absolutely amazing company! ”

Written on: 10/06/2015 by Sarabren11 (1 review written)

The main thing I liked about Safedrive was how friendly and how at ease they made me feel even the website made me feel less anxious! I had already done lessons before but the professionalism and support you get from Safedrive is amazing! I passed my test first time and that was because of my instructor who was able to fit my lessons in on any day or time which was so beneficial! It was just nice to be taught to drive by someone who made it obvious they did their job because they loved doing… Read Full Review

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★★★★★

“FANTASTIC COMPANY, LOVED IT!!!”

Written on: 22/05/2015

I could not recommend Safedrive enough! At first before I decided to start driving I was really really nervous I was scared of getting in the drivers seat. I rang around loads of different companies some were friendly with me explained the prices etc some were cheaper and more expensive, however I spoke to the staff in the office at Safedrive and were very friendly helped me out ever such a lot explained to me what the instructor is like, what I would be doingon my first ever lesson!!! EXCITING… Read Full Review

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★☆☆☆☆

“I passed my test but lost confidence and didn't drive...”

Written on: 21/05/2015 by GideonKenny (1 review written)

I passed my test but lost confidence and didn't drive after an accident. I booked some lessons to re-learn and was provided with an instructor by SafeDrive in the Barnet area. This instructor was exploitative, threatening and abusive. In the last lesson that I had with him, I was frightened as he appeared to go mad,he threatened me, telling me to get out of his car before refusing to speak to me (other than to give me directions). I had no idea where we were or where he was directing me and it… Read Full Review

Georgesafedrive's Comment

Written on: 22/05/2015

Hi, could you please e-mail your complaint, including the instructors name to us as strangely we have no logged complaints that match this description and there are other independent instructors using deriviates of the Safedrive names (Safedrive School of Motoring, Safe Drive etc) that aren't linked with us in the Barnet area.

Thank you,

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★☆☆☆☆

“Advertise but not working”

Written on: 14/05/2015 by Masontv156 (1 review written)

Went on website, enter area and comes up with prices and how great they are, quick availability, etc, call the number told don't cover you! Why advertise then!… Read Full Review

Georgesafedrive's Comment

Written on: 22/05/2015

Hi there. Unfortunately it takes Google a little while to take down former adverts. I would however ask that you would consider removing this review as it reflects on the quality of our lessons, of which you haven't had any which we believe is a little unfair?

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★★★★★

“Passed first time, great instructor in Liverpool.”

Written on: 14/05/2015 by arp123 (1 review written)

Passed my test first time with 3 minors last week. Had a great driving instructor; he was very friendly, patient and encouraging! No problem with changing pick-up places and always texted back within a couple of hours with times/dates available for lessons. Mostly did 1.5 hour lessons as felt that 1 hour was too short to get into it. He was very good at assessing the standard and taking you to places that were suitable. Kept each lesson interesting by introducing a new aspect every time or… Read Full Review

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★☆☆☆☆

“total let down”

Written on: 09/04/2015 by prinny14 (1 review written)

My daughter started lessons with safedrive and at first things went well. After a while though the driving instructor kept turning up very late or cancelled lessons at short notice. The instructor didn't reply to messages and then after contacting safe drive we were told that she was leaving anyway. We were told that we could carry on with her until she left but if we wanted another instructor then it would be a 4 week wait. We would also need to pay an assessment fee. I wasn't happy so asked… Read Full Review

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★★★★★

“Liverpool great instructor. ”

Written on: 18/03/2015 by Jbarnes28 (1 review written)

I have just retued after passing my test first time with my fantastic driving instructor. I had plenty of lessons in the past but didn't really get anywhere but he really helped develop my driving and confidence. I passed first time with three minors. Always talked through full availability and paying was simple online or in person and nothing was ever too much. Thanks man… Read Full Review

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★☆☆☆☆

“Hated It”

Written on: 12/03/2015 by JusticeEdwards199 (1 review written)

Would not recommend, changed instructor after a few lessons. Now actually learning something… Read Full Review

Georgesafedrive's Comment

Written on: 17/03/2015

Hi and thanks for your review - could you please give us a few more details so we can look into this for you?

Thanks,
The Safedrive Team

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★★★★★

“Great Instructor, very flexible and well priced”

Written on: 17/01/2015 by Msimpson2 (1 review written)

The instructor from Potters Bar was a great instructor. First he got me out of all my bad habits I'd managed to pick up in the past. Really flexible in fitting my lessons around my university schedule. His coaching was excellent all the way up to my test and got me calm and confident enough to pass first time! Having a student rate was a really nice perk and definitely helped attract me to Safedrive. A great instructor and a great company, I would thoroughly recommend them… Read Full Review

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★★★★★

“Passed 1st time with no minors!”

Written on: 17/01/2015 by Luke2015 (1 review written)

Good cost effective driving tuition. My driving instructor was vary good indeed, not stressy and knew how to have a laugh when I did a silly on the road. The fact that I passed first time with no minors at all is proof that safedrive is the driving school you should use. I started with 1 hour lessons but moved up to 2 hours as I got more confident and wanted to hammer home the old Driving test. Being able to experience test routs in the sheffield area and focusing on areas of my driving that… Read Full Review

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★★★★★

“Safedrive your the best”

Written on: 15/01/2015 by Steve282820 (1 review written)

Just wanting to say a big thankyou to safedrive and to my instructor, i passed my test yesterday first time aswell, what i have to say is the price of my lessons was realy fair and affordable, i will definetly let friends no about safedrive and also my instructor. Thanx for everything guys… Read Full Review

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★★★★★

“Paul Foster is amazing ”

Written on: 07/01/2015 by holliemae (1 review written)

Safedrive is the first driving which I went with and my driving instructor was fab, friendly and he would make you feel at ease. I would recommend him to anybody who wish's to have driving lesson's. All of my family and friends will be going with him. I enjoyed my lessons every week and I will miss them, I am seriously considering doing the pass plus scheme. Thanks again, couldn't have done it with out you… Read Full Review

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★★★★★

“very happy ”

Written on: 24/11/2014 by Alexis448 (1 review written)

very happy passed first time with safedrive… Read Full Review

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★☆☆☆☆

“terrible ”

Written on: 21/11/2014 by kelarif12 (1 review written)

I was learning with an instructor in cradley heath for 8 weeks and took my test today.. I failed I blame him for this as he cancelled my lesson prior to my test and has been cancelling lessons for a while.. he took me no where near the test route.. I would definitely not recommend him to anyone stay well clear… Read Full Review

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★☆☆☆☆

“been let down”

Written on: 20/11/2014 by Inas1988 (1 review written)

I have booked a ten hours course with safedrive, and everything was going good. I booked my driving test and told my driving instructor "James" about it a month and before the date. he told me there will be no problem with the date and time. I told him that I wanted another 8 hours three weeks before the test and he was agreeable. a week before the test he told me that he cannot give me the hours we agreed upon and that he can only manage two sessions each an hour and a half. which I didn't… Read Full Review

Georgesafedrive's Response to Inas1988's Review

Written on: 21/11/2014

Hi there - I am sorry that you have had this poor experience with one of our instructors - can you please e-mail us more details so we can investigate further?

Thanks,
Safedrive Office

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Davegalloway24845627's Response to Inas1988's Review

Written on: 29/03/2015

Well just because as you say " I drove in my country for 5 years" doesn't mean you are up to UK driving standards, sorry but your country and many others are well below the UK standards required to pass the UK test, if he says you are not ready then I would take his advice, he is after all a qualified ADI and has been tested and re tested to check he is up to standard, you put you wanted 8 hours 3 weeks before the test? Does that mean you had a break in lessons? Maybe you had one of the lessons and using his years of experience he believed you could not meet the required standards and just told you the truth.

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