I approached Currencies Direct to ask them to send £600 to someone in Namibia, where we once lived and who I have been supporting for many years. The reason for the request was that the previous provider had chosen not to handle any more of my business. Perhaps the amounts transferred were too small! However, I complied with Currencies Direct requests for data concerning the recipient offering to obtain a copy of the passport if that was required. Then completely out of the blue, we were visited by the police. Did currencies direct really suspect us of the money laundering of £600, taken from my pension. No reason was ever given for their refusal to handle my business and only today, after nearly three weeks, have they returned the money I deposited in their account.

Forced to sign up to see the current exchange rates for a currency transfer. Within a few minutes of signing up I started to receive unwanted phone calls and emails from the accounts manager... "just checking to see the that everthing is ok". In reality they are harrasing the customer to make a transfer so that they can earn their commission. Pressure sales tactics veiled as customer care. No thank you. There are better, more transparent companies out there who give a better rate and don't hassle you (eg. Transferwise has always been a good experience for me).

I did an international transfer that was returned but they told me stories and tried to deduct money from it. I complained and they kept refusing to answer my questions and emails - will take the matter the further.

It all started on the 02nd August 2017, when I made the biggest mistake of my life.. I decided to put my trust in Currencies Direct, solely based on the their online rating. Upon reaching an agreement on the rate, I was given the details of Barclays Bank by Currencies Direct and duly credited £22,000 (our only savings) into it from my personal account in the UK. The money was going to be transferred in Canadian dollars to my bank account in Canada. I was assured that the funds would be sent to my bank account by Barclays Bank and would be received by Friday, 04th August at the latest. 3 Fridays have come and gone now -- "WHERE IS OUR MONEY??" On the 03rd August I received an email requesting certain information from me and responded straightaway. On Friday 04th Aug, no funds arrived and I made numerous calls to Currencies Direct & was advised that the money had been sent by their bank to our bank in Canada. During the coming days I made almost 50 calls with a view to resolving the matter, but was always led to believe that the money had been sent & I should check with my bank in Canada. I have been in regular contact with the manager at my bank and also the wire team who have confirmed on numerous occasions that no funds have been received (last call 18th Aug). Currencies Direct maintained that the money had been sent and provided me with an MT103, which did not help and subsequently a PET number which was also of no use. On the 10th August, after making several phone calls to Currencies Direct, I was eventually informed that Barclays Bank who they send money through had held the money for compliance screening and this was cleared on 08th August. But the money was sent out on the 10th August and I should simply wait. This was astonishing as Barclays Bank simply sat on the money without telling anyone. The matter was then escalated to a call centre in India, where they requested Barclays bank to put the initial trace on the funds. For some unknown reason this trace was not completed and another trace was requested on the 16th Aug. It also transpired that Barclays Bank sent the money out on the 08th Aug, not the 10th (no one could explain why I was initially given incorrect information). After making further enquiries I have now been advised by Currencies Direct that they have NO IDEA where our money is and are waiting for a response from my Bank in Canada (the beneficiary bank). I have stressed numerous times to them that I call my bank 5 times a day and they dont have the funds. I have also asked if Barclays Bank has sent money through an intermediary institution (this has not been answered by currencies direct) and if so, why are these institutions not part of the trace? (again no response received from Currencies Direct). Total silence! I have phoned in to try to speak to Operations Manager, London Office, who is always in a meeting and has to date not phoned me back. In fact when I last phoned in and spoke to a  man from the trade floor, I could hear someone laughing in the background, showing a total disregard for our plight. It is evident that Currencies Direct are a callous outfit, who lack empathy and in our case are refusing to take proper responsibility for the matter. The level of customer service provided so far has been astonishingly bad, it almost seems like Currencies Direct believe that they are above all rules and regulations & totally untouchable. It is now looking highly likely that this matter will only be resolved by the Financial Conduct Authority intervening, which could take months. I have also filed a formal complaint with the Currencies Direct complaints team, who has said they will investigate the matter and it will take "8 weeks to respond". I have also copied in Chief Executive Officer with Currencies Direct to my emails but this has had NO IMPACT at all. I am in the process of contacting "Watchdog" and also am reaching out to newspapers to highlight what is taking place. Me and my family have gone through a lot of unnecessary distress and are paying out interest on credit cards everyday as a result of our MONEY BEING LOST & still being unaccounted for..... 17 days and counting ...... STAY AWAY from Currencies Direct!!!

I needed to transfer some money over from my home account for a deposit on a house. It’s the first time I’ve transferred money overseas and wasn’t sure how it all worked or what was the best way to go about it. After checking for advice on moneysavingexpert.com, I decided to contact Currencies Direct as they came up as recommended. I filled in the online quote form and promptly got a call off one of their sales agents who advised me that they would beat the banks rates by at least 3-5% if I transferred with them. He gave me a rate, which seemed to be the same as my bank had offered but after saying this I was reassured it wasn’t and they would beat it, all I had to do was go back online, register, input the amount of money I wanted to transfer and I would be given a live rate. This I did BUT I didn’t get a rate that beat my banks or that I was promised on the phone, the rate I was emailed was the same as my bank! As I had read that the bank was quicker and more importantly a safer to way to transfer the money I went back to my bank and made the transfer with them. This was last week and I have since received daily calls from Currencies Direct, first telling me I have to transfer the money and when I advised I couldn’t, it had already been moved, I was told to pay a large fee to them for not doing so or face legal action. I hadn’t realised that by a few clicks of a mouse, with no exchange of money I’d apparently agreed to buy their rate and entered into a contract with them? Is this right? Can anyone give me some advice on this please, I can’t afford to pay this fee and it doesn’t seem right considering I was talked into buying a rate that they couldn’t provide? I have asked and emailed Currencies direct to see if they can help me resolve the matter some other way but they won’t respond to my email and just keep threatening legal action. Expected more from such a big company who advertises to provide customers with great rates and experience if they use their services.

Virginia Bragg provided superb service - I had to execute several transactions from Canada, routed through CD in London and on to Spain and each transaction occurred as promised. Virginia provided excellent turnaround on quotes and confirmations flowed seamlessly at each interval of the transaction. Confirmations of funds receipt from Canada; confirmation of foreign currency purchase and funds held in CD account; and, confirmation of funds dispatched to onward destination provide clear transparency, peace of mind and comfort. And, each time it happened on the value dates indicated by Virginia from the outset...well done!

Well pleased with the service and that was down to the help I received from your local rep. Any problems were of my making.

Called into local office after seeing advert in free paper. Friendly welcome as I went through the door. The staff explained the procedure without using financial language, thank you. I was informed that after verifying my details, I would be contacted, probably after the weekend as it was a Friday, well they range me about 3 hours later to say confirmation had been received and I could call in to complete my transaction. Very pleased with the service.

The online system was very straightforward. I got a good rate, and set up rate alerts so I'll know when to trade next! I even got a call to help introduce me to the website. Good stuff!

All is good . All I want more is closer up to date so I do not have to phone for rates.

I have used them several times recently . This week I sold a house in Spain. Their rep met me at the notaries and driove me to a bank to deposit the cheques..two minutes . Over coffee we got a call from London confirming the rates, amounts and destinations. Within 48 hours the funds were in the right places. I checked the Post Office, three currency companies and two banks, one my own and nione had as good a rate . My Spanish bank quoted 3% on one tansactuon and up to 8% for the other one. Amazing to be able to save so much..many thousands it turns iut and with such efficiency. I have already recommended this company to friends, colleagues and my real estate company in Spain. Thank you zcD

Helpful in every way, and the rates are very competitive. Personalized, friendly service.

Currencies Direct made what we thought would be a very long winded harrowing experience, very simple and easy, with excellent speedy customer service throughout. All aspects of the transaction explained fully giving us confidence in dealing with the company. Would definitely recommend to others.

I found the service super fast super easy and frendly agents would recommend. In fact have done this and also on face book recommended the fast service.

Holiday house booking company recommended using CD for paying Euros to them. The CD site is quite straightforward and I like that they always send you a text PIN at log in. There was a glitch in the transfer system so I had to speak to a couple of people at CD and they were polite, efficient and friendly. The only issue I have with CD is that the initial exchange rate they offer as a guide price is nowhere near as good as they rate they offer when you go to make the actual purchase - initial quote was £1047 but this became £1104. This is nothing to do with live exchange rates (I checked in a separate window). Phoned my bank (FirstDirect) and their rate including £4 fee was £1114. I'll use a middleman if it's going to save me £50 but it's not worth it for £10.

these guys have no urgency in carrying out your transfer, 5 days seems to be the norm. If you want your money transfered fast then don't use them. Their customer services are very unhelpful with no desire to actually help. Their rates are not that great either. Only slightly better than most banks.

UNACCEPTABLE EXPERIENCE - lack of customer care - poor information This is the second time that I have used Currencies Direct. I needed to exchange Sterling into Euros to transfer into my UK EURO account (held with Barclays Bank of which I have been a customer for over 40 years). My funds were transferred on the 5th May 2015 9.00 am after having filled in their required information details (to comply with current monetary legislation - and quite rightly due to money laundering) on the 4th May 2015 at 12.15 pm. Today, on the 6th May at 1.15 pm, I have been asked for - photocopy of my passport / proof of my euro bank account before the funds can be transferred into my euro account held with Barclays UK bank. All this done via email (great for security) Should this information required by Currencies Direct had been requested prior my funds leaving my account, not a small amount I may add, perhaps I would still today, more than 24 hours after these monies left my account be in credit with the EURO equivalent to my payment. POOR CUSTOMER SERVICE / POOR INFORMATION / RUDE STAFF as I am still without my euro funds which I need urgently to pay the FISC. However suffice to say that their sales team, once I had expressed interest in using Currencies Direct services, been extremely diligent in contacting me by phone - and email. Lots and lots of emails and phone calls. NEVER NEVER AGAIN. I am now contacting all social media so that the next person will not experience what I have been through - to sort this out has taken me four hours of my busy working schedule. And I am currently still without my Euro funds.

This company make international transfers of currency easy and provide a service that saves you money. The staff are friendly, knowledgable and helpful and my transfers were quick and efficient. I used the office in Mojacar, Spain and would highly recommend them to anyone. They kept me well informed and it was reassuring to know that my money was in safe hands. I will be using them for all my future transactions.

Over all I found the experience a little stressful as this was my first time sending cash abroad. Would have been better if the people I spoke to had explained things instead of expecting me to know what's what and taken things at my speed instead of their own. Having said that, it all went well with no problems.