Outside Reviews - www.outside.co.uk

★★★★★
4.9 / 5
98% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Arrived quick, good price and free delivery.”

Written on: 11/01/2014 by Charcole2014 (1 review written)

Well, what more could you ask for. The belay device and caribiner were on a deal, free delivery and dispatched quickly… Read Full Review

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★☆☆☆☆

“Product arrived damaged due to awful packaging.”

Written on: 10/01/2014

I ordered an Osprey Exos rucksack which was dispactched very. It arrived, however, in just a plastic style bag envelope which had holes in and when opening the package, the rucksack had a hole in the exact same place as the outer packaging. Obviously something had pierced the totally unprotected package and ripped the bag. There was no protection other than the plastic wrapping. This is an appalling service for a £100 bag, which to add to my annoyance was the last one in stock so can't… Read Full Review

Outside's Comment

Written on: 13/01/2014

Hi there

Thanks for your review and I’m very sorry about the problem with the packaging of this rucksack. We do take our shipping and packing very seriously so I’m sorry that we have let you down this time. If you haven’t done so already, please get in touch so we can arrange a refund and to have the damaged item picked up from you.

Regards

Phil Parker
Outside.co.uk Customer Services

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★★★★★

“Great Customer Service”

Written on: 10/01/2014

I ordered a Women's RAB Arete Jacket in the Fjord colour as a Christmas present which when picked turned out to be the wrong item. Outdoor attempted to acquire further stock but were told by RAB they would not be sending anymore (RAB possibly discontinuing the colour). I opted for a different colour instead which Outdoor then despatched on next day delivery for free as it was 2 days before Xmas. When it arrived on Xmas Eve I was amazed and extremely grateful. Yes it was a about 3 days late but… Read Full Review

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★★★★★

“Faultless!!”

Written on: 08/01/2014 by Harley1100 (1 review written)

Was looking for Goretex walking trousers. Had tried a pair on locally, but were over £100. Rang with a query to Outside, and they were really helpful. Same trousers purchased for under £60, and delivered by Royal Mail within 3 days no charge! Faultless, will definitely be using them again. Well done… Read Full Review

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★★★★★

“Speedy Hassle Free Service”

Written on: 08/01/2014

I ordered item yesterday the first time I used this company. Item arrived first thing and unlike other companies I wasn't charged extoriate p+p to Northern Ireland so thankyou for that! Item itself is excellent quality and just as described and a great price. Will definitely recommend to family and friends… Read Full Review

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★★★★★

“Superb service”

Written on: 06/01/2014

I have had 3 orders over last 3 weeks- all arrived very quickly. Had to return 2 (due to not fitting) and the refund was done in super quick time. I have come to appreciate that Outside are super efficient. Recommended… Read Full Review

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★★★☆☆

“Great service apart from delivery request overlooked”

Written on: 04/01/2014 by RunnersMum (1 review written)

Very impressed with the speed with which my order and subsequent exchange were handled. However, my change of delivery address edited online and included with the returned garment was overlooked and therefore further expense will be incurred in sending the item on to the intended recipient… Read Full Review

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★★★★★

“ SPEEDY service”

Written on: 04/01/2014

Could not believe how quickly these guys got back to me with answers, & the day after New Year too!! Well done! Sally… Read Full Review

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★★★★★

“Great service.”

Written on: 03/01/2014 by Diesel3344 (1 review written)

Great service from this company, even though on this occasion I did not retain my purchase (wrong garment for me). Will use them again unhesitatingly… Read Full Review

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★★★★★

“Outside rocks”

Written on: 02/01/2014 by BradwellPostOffice (1 review written)

Well a great shop, with a fantastic product range, lots of nice brands, i would be in there every day if i didn't have to work… Read Full Review

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★★★★★

“Outstanding value, communication & service”

Written on: 02/01/2014 by Bobster1755 (1 review written)

I saw an Arcteryx Covert Cardigan that I liked whilst visiting Cotswold Outdoor late last year. It was priced at £140. I knew the colour and size that I wanted and stumbled across outside.co.uk whilst searching online. They had the best price (£99) for the same item, & postage was free. I did what your doing now and read their reviews. This company has got customer care down to a fine art. Good comms, great value, and speedy delivery. Thoroughly recommended… Read Full Review

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★★★★★

“Service over the holiday period”

Written on: 31/12/2013 by BernieMcGee (1 review written)

Excellent service over the Christmas period, next day delivery on a late Christmas present for myself. First time using the internet with Outside, although always impressed when I go to Hathersage. Will always remember staff letting my large dogs accompany me around the store whilst ejecting an obnoxious child hell bent on wrecking the place… Read Full Review

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★★★★★

“Excellent customer service and cheapest prices”

Written on: 29/12/2013 by SarahFisher4 (1 review written)

Ordered two Patagonia items, one for myself and another as a gift. Unfortunately there was a delay in the next day delivery but they refunded the postage and the items were delivered only a day later. Sadly the item I bought as a Christmas gift didn't fit so I returned it for a full refund. The refund was done very quickly. All in all a really great company to deal with, makes online shopping a joy! I will definitely be buying from them again in the future, they have quality stock and quality… Read Full Review

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★★★★★

“BEST PRICE - good communication, efficient.”

Written on: 23/12/2013 by Stambecco (1 review written)

This rating is so far only based on the initial service because my item has only just been despatched today. Based on the very good service so far, I have every confidence that my product will arrive shortly and be the correct item. The price was the best I could find and the item was in stock. It was refreshing to receive a quick reply to an e-mail, written in person as oppose to an automated response. I would recommend Outside to anybody and will use again. … Read Full Review

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★★★★★

“NorthFace Point 5 NG Jacket”

Written on: 23/12/2013

Excellent company to deal with. By far the best price on the web and friendly knowledgeable staff to deal with over the phone answer queries. The jacket was disgust he'd and arrived quicker than expected even at busy time of year. On realising a fault with the jacket (nothing to do with Outside) I contacted them and they sent another out same day arriving next business day and the faulty jacket returned. Genuinely could not be happier with the service. Top company must recommend… Read Full Review

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★★★★★

“Outstanding Customer Service”

Written on: 20/12/2013 by RAHARRIS (1 review written)

Ordered a pair of Five Ten Aescent shoes for my son on 10th December, shoes arrived very promptly but were too big, I contacted the company by email, they responded promptly and offered to refund the postage if I wanted to return them for an exchange. A 2nd pair were ordered on the 16th and arrived the next day. These were perfect! My money has been refunded to my account almost immediately after the returned good were received. I can ony reiterate what peorple have already said on here. This… Read Full Review

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★★★★★

“VERY STRAIGHT FORWARD AND HELPFUL”

Written on: 17/12/2013

My enquiry was a bit more complicated, but they got back to me quickly and gave me all the information I needed. Best of all delivery to Sark in the Channel Islands was no problem for them (and they deducted the VAT at source) - unlike so many other online stores… Read Full Review

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★★★★★

“Excellent Service”

Written on: 12/12/2013 by Scriv (1 review written)

The website was very easy to use and to make a purchase from. I ordered a backpack on Tuesday afternoon with the free standard delivery option and received it early on Thursday morning after receiving emails charting the progress of the order and a Parcel Force link so that we were able to track it. Can't do better than that! Only very slight negative was that the package had split, but the clear bag containing the item was undamaged. … Read Full Review

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★★★★★

“Really good service”

Written on: 12/12/2013

I orded two packs of wildcountry helium quickdraws (5 pack) but they only had one in stock. They asked me if I want to cancel my order or just wait till they had two in stock. They E-mailt me olmost every day how it was going with the order. Eventuatly they had them in stock and putted they the next day out. Great Service!… Read Full Review

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★★★★★

“Great service”

Written on: 10/12/2013 by Madrid2013 (1 review written)

I was in urgent need of two accessories for my Osprey Poco carrier, with only days before I departed from Europe permanently. After phoning the team at Outside.co.uk, they confirmed that they could ship the items to Spain via courier so I went ahead and placed my order on their website. Less than 24 hours later, my order was in my hands at home in Madrid. Fantastic service - thanks guys… Read Full Review

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