Outside Reviews - www.outside.co.uk

★★★★★
4.9 / 5
98% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“excellent service”

Written on: 23/03/2012 by frastub (2 reviews written)

easy ordering and delivery from start to finish, and the service is first class. I wouldn't hesitate to use this service again… Read Full Review

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★★★★★

“Excellent communication!”

Written on: 07/03/2012 by Griffer (1 review written)

I recently purchased on line a very small item from Outside. The company could not have been more helpful, offering me a choice of colour and offering to send pictures so that I could make a choice. There was no delay in their communicating and the whole transaction from start to finish was excellent. There was no postage charges and delivery was swift. What more can I say? I would certainly use this company again and definitely recommend to friends and family… Read Full Review

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★★★★★

“Granite 16 Podsac”

Written on: 07/03/2012 by Steve999 (1 review written)

Firstly, I'm not a climber (yet) but have discovered that climbing kit is extremely well designed and great quality. Outside were the only shop online I could find that had the bag I was after (while others were out of stock). My order was processed and bag has been recieved promptly - great service. As anticipated, the bag iteslf is well built and looks like it will be comfortable for days out hiking, running, biking etc. Very pleased… Read Full Review

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★★★★★

“Excellent company, great prices”

Written on: 04/03/2012 by GreenRuss (1 review written)

Free very quick delivery, excellent product at an unbeatable price. Will definitely will use again… Read Full Review

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★★★★★

“Great price, excellent service”

Written on: 20/02/2012 by Steve662 (1 review written)

I ordered these pants on line and although I had some difficulties in processing the order, Phil Parker provided excellent support and advice and guided me through the process. I'm 171cm, 67kg and the size S regular fits perfectly. The quality of workmanship from Arcteryx is exceptional as I've come to expect. Steve… Read Full Review

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★★★★★

“Good prices & excellent service”

Written on: 18/01/2012 by jt42 (2 reviews written)

Ordered a jacket from this company and was impressed by the service. Price of the jacket was very good and arrived promptly. Unfortunately it didn't fit but they refunded it very quickly after sending it back and sent an email to let me know. Would recommend and use them again… Read Full Review

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★★★★★

“Excellent service and fast delivery”

Written on: 18/01/2012 by dado5271 (2 reviews written)

Great products and acceptable prices. Excellent service and fast delivery at no shipping fees to Europe. Thanks, will buy again. David… Read Full Review

Dado5271's Response to dado5271's Review

Written on: 18/01/2012

sory, my mistake
I meant LOW shipping fees to Europe

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★★★★★

“Fantastic customer service”

Written on: 04/01/2012

On ordering a "Mountain Hardwear Mecurial Jacket", technical problems at Outside prevented me from finalising the transaction. My wife phoned Outside and they explained they were having problems processing some payments and were working on it. They contacted me later in the afternoon to advise that they were still having problems and took the card details over the phone, saying they would endeavour to post the item that day. I did indeed receive the item the next day. I am very happy with… Read Full Review

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★★★★★

“Great service”

Written on: 23/12/2011 by mplogas (1 review written)

During the last month I ordered multiple times through Outside.co.uk because of the great customer service. Returning non-fitting or defect items from Germany has never been a problem and my issues were handled very attentive and courteous. Phil Parker is very helpful and doing an outstanding job solving the issues that may arise. So, whenever I need to buy some outdoor gear again, I will go to outside.co.uk first. That's for sure!… Read Full Review

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★★★★★

“haglofs flint pants”

Written on: 20/12/2011

Softshell mountain trousers,excellent fit fully feautured four way stretch very comfortable with built in gaiters and reinforced kick patches for crampon use… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 20/12/2011

As usual I was having difficulty getting City Link to deliver a package sent from Outside. After days of banging my head against the wall I turned to the customer services department on line at Outside and got an immediate response as they sorted out the problem with City LInk while I waited and even offered to phone me back if the link was cut. Outside resolved all the problems with City Link (and there are many)and had the package deliverd when convenient for me the customer instead of when… Read Full Review

Guest's Comment

Written on: 20/12/2011

Very good customer service :) had a problem with city link ie they didnt deliver it, even though it was next day :( said they had to many parcels, but failed to tell Outside, not very good so they have refunded my £3.95 back, City Link i wouldnt use them again !!!

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★★★★★

“Excellent service”

Written on: 15/12/2011 by Alison44 (1 review written)

Ordered a pair of North Face gloves (as this site was the cheapest) and they arrived promptly. Phil Parker was extremely helpful answering all my questions and really did go out of his way to help me. Makes such a refreshing change to have such excellent customer service these days and I would highly recommend anyone to use this company. They definitely have my custom in the future. Nothing to dislike, Well done!… Read Full Review

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★★★★★

“Tilley Braid ”

Written on: 06/12/2011 by DieS (1 review written)

Great communication and customer service particularly as it was for such a small purchase… Read Full Review

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★★★★★

“Great customer service”

Written on: 04/12/2011

I had to return an item as it did not fit me well and I got great customer support, excellent communication and a super fast delivery. I would recommend this website. The goods are also exactly what expected. Fab job… Read Full Review

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★★★★★

“tlley braid fo tilley hat”

Written on: 30/11/2011 by derertrow (1 review written)

A first class service I didnt specify what colour, had a email to ask what colour was required posted quickly. I had looked on other websites were either out of stock or no choice of colour or much more expencive. I found this companies website easy to use With excellent info by email as when item was posted order excepted all in all they were very good to deal with. There was nothing to dislike… Read Full Review

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★★★★★

“Brilliant service”

Written on: 25/11/2011 by vikkisunshine (1 review written)

I bought a present for a friend, outside.co.uk had the best price online. I had to return the item just because i'd ordered too small a size, they were fantastic and refunded the item really quickly. I will definately order again from them in the future… Read Full Review

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★★★★★

“Outstanding Service!”

Written on: 25/11/2011 by grantross1984 (1 review written)

After searching the web for a good price on the Arcteryx Atom SV Hoody, I found that Outside were 10% cheaper than every other competitor. Unfortunately, they didn't have my size in the colour I wanted. I emailed the website and Phil got back to me advising that they were expecting a delivery in a few weeks and would inform me when they were in stock. I received an email a few weeks later telling me my jacket was in stock and they had sat one aside for me. It took me a week and a half to place… Read Full Review

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★★★★★

“Service Was Outstanding”

Written on: 15/11/2011 by SteveClimbs (1 review written)

Tried to order the Five Ten Camp Fours, because Outside is cheaer than the other stores, and they had my size as well. However, had a problem getting them ordered on the website. Phil Parker was kind enough to call me to see what the problem was, and in no time he sorted it out. Thanks Outside, but bigger thanks to Phil. The shoes haven't arrived yet as I've only just ordered them, but I wanted to thank Phil. Low score on the website as it doesn't let me use my BFPO address, hence the… Read Full Review

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★★★★★

“Great price, excellent customer service!”

Written on: 08/11/2011

I ordered the TNF Malaku jacket from them, simply because their price was far lower than elsewhere. But I made a few mistakes in the ordering process so I was concerned about delivery. Phil Parker from Outside reacted promptly to my emails, rectified mistakes and made sure delivery went through smoothly. In short - lowest prices and highest customer service!… Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 28/10/2011 by iamagd (1 review written)

Ordered a Lifeventure mug which arrived damaged. Liaised with Phil Parker at Outside who arranged for it to be replaced immediately. Was so pleased with product and service, ordered another but colour I wanted was out of stock. Phil agreed to let me know when they received new stock. E-mail received a few days later to say he had put one aside for me and to submit a new order. Mug received the next day! So impressed have ordered 2 more mugs as presents for relaitives. First class service and… Read Full Review

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