ASAP Tickets Services Reviews - www.asaptickets.com

★★★★★
4.5 / 5
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★★★★★

“Super friendly people and approachable”

Written on: 26/01/2017 by Trujillohw330 (1 review written)

There's no NEGETIVE comment. Again super fast and nice esp ms. Gigi q from ASAP ticket. Again Thankyou… Read Full Review

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★★★★★

“Charm was a Great Agent. She did everything right.”

Written on: 26/01/2017 by McClure257 (1 review written)

I will use Charm as my agent in the future. She is a very nice young woman and I like how she handle my ticket… Read Full Review

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★★★★★

“Wonderful Customer Service”

Written on: 25/01/2017 by morrisov (1 review written)

This is the first time I used your service. This is also my first trip out of the USA. I was extremely impressed with my travel agent. She stayed in constant contact with me, no matter how many changes to my itinerary. She was extremely professional and went the extra mile when it comes to customer service. I am planning another European vacation in Dec and look forward to using your service again. I hope my travel experience is a wonderful as my experience using your service. Thank You… Read Full Review

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★★★★★

“gets the job done!”

Written on: 24/01/2017

made a complex trip itenerary and my rep quickly and efficiently and patiently got it accomplished and completed for me. thank you… Read Full Review

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★★★★★

“You were recommended by friends.”

Written on: 24/01/2017 by Mackenzie351 (1 review written)

We had never heard of this site before friends returning to Africa as missionaries told us the great deal they got. We decided to try you out and found the customer service exceptional. It was nice to talk with the same agent so that details didn't need to be reviewed at the beginning of each conversation. Because of our tardiness we weren't able to take advantage of the best price--but we will know next time. Thank you for your help in re-grouping… Read Full Review

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★☆☆☆☆

“Travel Agent Sucks”

Written on: 23/01/2017 by PabloHarrison (1 review written)

I booked 2 flights for me and my grandma. I used my sister's credit card # and I was informed by the travel Agent that there's a procedure where they will send an amount for verification, but there's another option where they can do a conference call with my sister for verification. I informed the travel agent that since my sister is at home and not working I told her to do the conference call so we can complete the transaction right away instead of going through the process of verification… Read Full Review

Asaptickets's Comment

Written on: 23/01/2017

Thank you for your feedback. The credit card verification value is a useful security feature that helps prevent fraud during card-not-present transaction. Sometimes it may take a bit more time, but it adds an extra layer of security to prevent the use of the card in the event the account number or card is stolen.
Airlines can change their fares and availability of the seats on a daily basis. Most airlines file their fares with the Airline Tariff Publishing Company and these updates can happen few times a day. In most cases, airlines decrease or increase their seat availability through their reservation system according to the factors like reservation cancellations or load factor on certain flights. We cannot predict the fare value nor we can guarantee that the airlines will not release cheaper seat inventory. Please send us an email to us with your booking details and we will be glad to assist you.

With kind regards,
ITN Team

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★★★★★

“He helped me find a reasonable flight on those dates...”

Written on: 22/01/2017 by Prattcx355 (1 review written)

He helped me find a reasonable flight on those dates that I want to travel. He responded to my requests and walked me through whatever needed to finalize this. He is professional and sounded kind through all of the process. I'm very thankful for his kindness and patience… Read Full Review

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★☆☆☆☆

“Transferred. Held. Hung up.”

Written on: 13/01/2017 by b1991 (1 review written)

I basically just got transferred and placed on hold, then transferred again, then spoke with the same agent, then transferred and placed on hold again, then hung up on. I understand that I have to be transferred to a previous agent who I spoke to last year, if that's the company's protocol, I guess that's fine. I also understand that being a call center agent must be tough; Having to deal with a lot of rude and impatient customers and all. But I was extremely cooperative and patient, I was… Read Full Review

Asaptickets's Response to b1991's Review

Written on: 13/01/2017

Thank you for bringing this issue to our attention. This is not how ITN does business as we strive to place our customers in the first place. Please accept our apologies for the way the agent handled the situation. If you still need assistance with flight quote, kindly send your flight details to us and we will be happy to assist you.

With kind regards,
ITN team

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B1991's reply to Asaptickets's Comment

Written on: 16/01/2017

That would be great. March 4-28 please, YEG-MNL, 1 Adult. Thank you.

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B1991's reply to Asaptickets's Comment

Written on: 16/01/2017

That would be great. March 4-28 please, YEG-MNL, 1 Adult. Thank you.

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Asaptickets's reply to B1991's Comment

Written on: 17/01/2017

Thank you for your reply. Please be so kind and forward us your best contact details to us and an agent will get in touch with you as soon as possible to discuss your travel details.

With kind regards,
ITN Team

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★☆☆☆☆

“very dissappointed”

Written on: 11/01/2017 by magrey (1 review written)

An agent called Mclaren helped me to purchase my ticket to Ghana. I wanted to use emirates and was made to understand that if my layover is more than 9 hours my tickets entitles me to a hotel. I thought it will be great idea since it will give me a chance to look around. I even called emirates to make sure and they also confirmed it. I became very angry and disappointed to find out in Dubai that i have no hotel booked, after spending 14 hours on flight and now about to spend another 12 hours… Read Full Review

Asaptickets's Response to magrey's Review

Written on: 24/03/2017

We regret to hear about the lack of communication from our agents and the mistakes made during the process. We will do our best to make sure this never happens again! We appreciate your feedback very much and hope you will give us another shot!

With kind regards,
ITN Team

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★★★★★

“ALEXANDRU OPREA”

Written on: 20/12/2016 by opralex33 (1 review written)

I was a nice experience. The agent was helpful in finding the right ticket considering our needs.Thank you… Read Full Review

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★☆☆☆☆

“HORRIBLE SERVICE!”

Written on: 14/12/2016

Don't waste your time on this company. They will do everything in their power to get your money but once they have your money the customer service is gone. They won't pick up your calls or call back. I dealt with three agents and all three agents were horrible and rude. One agent (Ledger) even hung up the phone on me. This company should be shut down… Read Full Review

Asaptickets's Comment

Written on: 04/01/2017

Dear Customer,

We are very sorry for the troubles you're going through.
By our records, the ticket for one of the passengers was successfully refunded.
Refund for another two passengers wasn't processed yet, because we are waiting for the medical documents from the customer, to be able to present them to the airline.
Please be so kind and send the medical documentation to the agent with whom you're working with, so he will be able to follow up on your request.
We apologize if you were under the impression that the agent hanged up. We have verified the case and found that there were some technical difficulties, due to which the call was disconnected. We will do our best to make sure this never happens again!

With kind regards,
ITN Team





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★★☆☆☆

“change flight”

Written on: 16/11/2016 by jcleophas (1 review written)

had a very hard time changing my ticket despite explaining my predicament the rep was very insensitive and rude less offered no helpful advice… Read Full Review

Asaptickets's Response to jcleophas's Review

Written on: 17/11/2016

Thank you for sharing your feedback with us. Please accept our apologies for the possible created inconvenience. Communication skills development is at core of the training we provide to all our Agents. Thank you for bringing this issue to our attention. Kindly send us your booking details and your review will be forwarded to our Quality Assurance Department for investigation.

With kind regards,
ITN Team

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★☆☆☆☆

“changed ticket and terrible experience!!”

Written on: 25/10/2016

I am writing this review on behalf of my friend for the ticket I bought for him a year ago. I was planning to give my feedback but forgot due to my own stuffs. Today I saw their email in my mailbox and writing this review. I felt they provided a cheap ticket (cheaper by just $100 than other online travel sites) and bought it. But they changed the ticket twice and one of them was few days before travel date. I was worried if my friend will travel or not as they may change my ticket again. The… Read Full Review

Asaptickets's Comment

Written on: 01/11/2016

Thank you for sharing your feedback with us. We are sorry to hear that your experience with us was not a pleasant one. We, as a travel agency, are not able to influence the flight schedule without the passengers approval. Your booking had been affected by an involuntary schedule change created by the airline. Involuntary schedule changes can occur due to weather conditions, technical problems or when a new route is introduced to the market. We do our best to notify our customers about the changes in the schedule and are glad to assist them with any possible issue.
Please, do not hesitate to let us know of your next travel planning as it would be a great opportunity for us to change your mind about our service.

With kind regards,
ITN Team

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★★★★★

“great service”

Written on: 20/10/2016 by anitagur (1 review written)

Just want to give a "shout out" to your agent. who have helped us to get the best rate, than took care of the seats, and took the time to call us back to check if we recieved a confirmation from the airline regarding the seats. What a great service. We will continue to use his services and spread his name. Thanks!!!… Read Full Review

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★★★★★

“Already Referred My Family ”

Written on: 15/09/2016 by Contractlegal (1 review written)

I must admit I was apprehensive after I read the reviews of the experiences of others. But she was professional, knowledgeable, and so courteous. I told her what I was looking for and although it took some time (for which she apologized) I was able to purchase tickets that actually exceeded my expectations. She talked me through each step and was patient as I read all of the terms and agreement. I was looking for a "gotcha" and there were NONE! I looked up my tickets on my carrier's website… Read Full Review

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★☆☆☆☆

“Won't leave me alone”

Written on: 23/08/2016 by MalachiRussell157 (1 review written)

While I was waiting to get a quote, I found another site with the flight I wanted at a price I could afford, so I bought; when I got a quote from ASAP it was a couple dollars more plus fifty for the service which declined,and now they keep calling and emailing me, when I've told them by phone and email I already purchased a ticket… Read Full Review

Asaptickets's Comment

Written on: 02/09/2016

We appreciate you taking the time to send us your feedback. We are very sorry for the created inconvenience. We try to provide our customers with the lowest price available on the market. Sometimes the increase of price depends on the airline, as they are changing their seat availability and fares.
On our website in "about us" section you can find our contact information. Please email us with with following subject: Review Centre claim. In the email please specify your full name and your email address.
Please provide us your contact information to be able to solve your issue and forward the message not to contact you any longer.

With kind regards,
ITN Team

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★★★★★

“Wonderful service!”

Written on: 18/08/2016 by Twalbert (2 reviews written)

I'm so very pleased with this website! They went above & beyond to meet my travel needs! My agent was very patient and adaptive to all my needs! Thanks for such a wonderful service!… Read Full Review

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★★★★★

“Wonderful service!”

Written on: 18/08/2016 by Twalbert (2 reviews written)

I'm so very pleased with this website! They went above & beyond to meet my travel needs! My agent was very patient and adaptive to all my needs! Thanks for such a wonderful service!… Read Full Review

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★★★★★

“Although my trip has to be cancelled due to personal...”

Written on: 09/08/2016 by luWard1959 (1 review written)

Although my trip has to be cancelled due to personal reason, I would like to highlight ASAP ticket airconcierge, for being so awesome! He handled my queries and correspond promptly to my emails… Read Full Review

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★☆☆☆☆

“Manipulates airline system for flights that aren't...”

Written on: 19/07/2016 by Kenny465 (1 review written)

This company that claims is based in San Francisco use outsourced staff with trunk lines for each sales rep.The initial customer service was very attentive in trying to get a sale with so called great deals. Once I booked my ticket paid for it and received a confirmation I checked with the airlines and apparently there was no such booking as they try to beat the airline system to get you the great deals. Conclusion I booked other tickets for my travel based on their confirmation and was left… Read Full Review

Asaptickets's Comment

Written on: 26/07/2016

Thank you for your feedback. The low prices for our tickets are not obtained by manipulating the system, we are proud to have private contracts and bulk fares with the majority of the carriers, this is why we can provide fares lower than available online. We are sorry to hear that your experience with us was not a pleasant one. Kindly send us your booking details to us and we will be glad to assist you.

With kind regards,
ITN Team

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