ASAP Tickets Services Reviews - www.asaptickets.com

★★★★☆
4.4 / 5
254
88.2% of users recommend this
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★★★★★

“Irwin a! The best.. Highly recomended”

Written on: 17/08/2015 by 44Duffy (1 review written)

Highly recomended...Irwin help me a lot! He is so pleasant and patient… Read Full Review

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★★★★★

“Excellence Customer Service”

Written on: 17/08/2015 by RavenMcDermott (1 review written)

The Travel Agent was very professional, helpful and always there to pick my call and answer any questions i have. I really love their service and understanding. I will definitely recommend to friends and family and co-workers too. I will also be back to guy again. Thanks… Read Full Review

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★★★★★

“fantastic”

Written on: 16/08/2015 by Aileen448 (1 review written)

Thank you very , you were so professional!… Read Full Review

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★★★★★

“Thank you very much! ”

Written on: 16/08/2015 by Gregoryu197 (1 review written)

You are the best! The site & team are very friendly, They did there best to meet my needs. Really appreciated. Special thanks to the person I dealt with !!! … Read Full Review

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★★★★★

“Patience, Persistence & Perseverance”

Written on: 16/08/2015 by sourmug (1 review written)

The entire procedure took 45', and the representative was respectful, thorough and pleasant. He really did try to explore all alternatives, and I feel good about calling him for other journeys again. I would and will recommend him and his company in the future… Read Full Review

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★☆☆☆☆

“ALERT!!!!”

Written on: 16/08/2015 by daradewole (1 review written)

Don't do business with this company, they will take your payment then come back with all sorts of conditions not previously stated and hold you to ransom, give you ultimatums! DO NOT BUY FROM THESE PEOPLE - ask me, I have proof!!!… Read Full Review

Asapsupport's Response to daradewole's Review

Written on: 24/08/2015

Dear Customer,

Although we are grateful for you taking the time to share your feedback, we genuinely appreciate accurate reviews as they give us the opportunity to appropriately follow up on your experience. We would never make our customers do anything against their own will or give ultimatums. Our agents are instructed to mention all the restrictions that might apply to particular fares and we include breakdowns for all the charges we make, so that you could make an informed decision considering these factors.

We strive to place our customers at the center of our service, so when we get things wrong or fail to meet your expectations we welcome the opportunity to make things right. To help us address your concern please send us a direct message with your full name and the email address you mentioned to the agent. We will get back to you as soon as we get the results. We are sorry to hear about your unpleasant experience!

Kind regards,
ASAP Tickets Team

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★★★★★

“my experience with ASAP”

Written on: 16/08/2015 by 301McClellan (1 review written)

the person I dealt with was very customer service was the best I have experience I've had from a company. Would use them again. … Read Full Review

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★★★★★

“good service and patient .”

Written on: 16/08/2015 by Weekswf167 (1 review written)

I am not english native speaking, so could not grasp everything right away, but lookily my assistant was very patient. Actually everything was clear and easy to book. Thank you.Everything was well explained… Read Full Review

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★★★★★

“Excellent Customer Care”

Written on: 16/08/2015 by Daney71 (1 review written)

I am glad I decided to call the toll free number. I was helped by a great customer service representative who took the time to understand my needs and helped me get the best rate possible. I am more than satisfied with the rate and most of all with the great service. Thanks you!… Read Full Review

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★★★★☆

“My experience”

Written on: 15/08/2015 by EastCoast1 (1 review written)

The gentleman that handled my situation was patient and thorough. I've always used another site to book my reservations and I mean for the last ten years or so. The site I used was giving me crazy prices for a trip I just took last month. This gentleman took his time and gave me a great price and I must say it was worth the wait. I am totally satisfied with my purchase and I would use and recommend them again. My pros was that I received the price I was happy with. I would have wished it was… Read Full Review

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★★★★★

“Just what I need”

Written on: 15/08/2015 by MalakiThompson (1 review written)

Timing, location and price drove our decision to use ASAP. Everything we needed was accomplished. Thank you… Read Full Review

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★★★★★

“Booking a flight ”

Written on: 15/08/2015

Wonderful service. My agent was the best. Keep up the good work… Read Full Review

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★★★★★

“Awesome”

Written on: 15/08/2015 by CalvinPeterson215 (1 review written)

First of all I want to thank the agent for the value time that was well spent to make sure that everything in detail was what I was expecting. From the Airlines, cost of the ticket and the time of travel. It was a blessing to have such great agent working on my behalf. I have no bad report to say it was all good. … Read Full Review

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★★★★★

“Silver did a great job with helping us with our...”

Written on: 14/08/2015 by nagshead6 (1 review written)

Silver did a great job with helping us with our airfares! What separates Silver (from other agents) is that she came into work on her day off to help us with our fares… Read Full Review

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★★★☆☆

“variable service”

Written on: 14/08/2015 by primerouso (1 review written)

This was a last minute booking to Mexico. Their "too good to miss" price when you search is usually not what you are going to get unless you are very flexible with your dates. However, having said that, they were still able to get me a reasonably priced airfare 1 week before flying to Cancun. But it was not without its hassle. The first agent I spoke with , was very inexperienced and messed up our booking resulting in a cancellation of our flights. When that happened, she said the best she… Read Full Review

Asapsupport's Response to primerouso's Review

Written on: 18/08/2015

Dear Customer,

Thank you for your review. We highly appreciate any feedback that might help us improve the service.

The lowest price on our website is a special ASAP Tickets Super Saver Fare with advance purchase requirement. This option is appropriate for those travelers, who are quite flexible with their dates.

We always strive to provide the lowest price for our customers that are not available online.

The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include for example reservation cancellations or load factor on certain flights. We cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory.

We strive to place our customers at the center of our service, so when we get things wrong or fail to meet your expectations we welcome the opportunity to make things right.

We wish you a great flight and please don’t hesitate to contact your travel agent directly should you have any concerns regarding your trip.

Kind regards,
ASAP Tickets team

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★★★★★

“Excellent customer service ”

Written on: 14/08/2015 by IsaacFournier122 (1 review written)

Excellent customer service pretty sure I'm going to recommend this to family and frien. I recommend Mollly to my friends who will be traveling soon .i… Read Full Review

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★★★★★

“Best travel agency!”

Written on: 14/08/2015 by 21McCallum (1 review written)

ASAP representative was very helpful and very nice. She makes sure I am satisfied with every details of my flight. She even help me go through on line how to fill up all the details to make it easier. I was hesistant in the beginning to call the ASAP number for the fear that the person on the other line will not really help me but I was wrong! it was a very easy and pleasant experience using the travel agency. Thanks a lot!!… Read Full Review

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★★★★★

“Best Bargain deal and customer service!”

Written on: 13/08/2015 by CamrenNash425 (1 review written)

ASAP tickets had the best bargain deal compared to other travel networks and I do shop around much. I thought their deal was too good to be true and was initially concerned they were a hoax company but when I called the airline directly to confirm that the ticket was legit and the reservation was real I was so happy and excited to confirm that it was real! They are very quick in responding and matching flight details. Their customer service is excellent! I have dealt with 4 different agents in… Read Full Review

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★★★★★

“Cool breeze”

Written on: 13/08/2015 by Welcome60 (1 review written)

This was my first experience booking travel with ASAP I had some concerns because I was searching for airfare some what at the last minute. I did not like not knowing if I would get the flight that was agreed upon but at the end of the day my agent worked very hard at making it happen. I would differently recommend ASAP to Family and friends… Read Full Review

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★★★★★

“GREAT PRICES AND SERVICE!”

Written on: 13/08/2015 by AllaS (1 review written)

I had a great representative and She was patient and willing to go the extra mile by making sure I was happy with all the flight details. Not only did he contact me directly, but followed all the way thru the process! I saved about $100 + per ticket! Definitely will use them again and will recommend to my friends and family! Thank you AirConcierge and Fritzie!!!… Read Full Review

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