Direct Luggage Reviews - www.directluggage.co.uk

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★★★★★
4.7 / 5
94% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Don't be put off by previous poor reviews!”

Written on: 29/12/2011

I found the Samsonite B-Lite spinner suitcase on directluggage.co.uk - it was exactly what I was looking for and by far the cheapest price I could find. Initially I was put off by previous reviews but put their bad experiences down to the Christmas rush! I recieved e-mails updating me with confirmation of my order and then dispatch and delivery details a day later. Two days after submitting my order my case arrived. It was in perfect condition and I am extremely happy with the service… Read Full Review

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★☆☆☆☆

“DON'T USE THIS SITE FOR XMAS, ZERO CUSTOMER SERVICE!”

Written on: 21/12/2011 by Muppetshow (1 review written)

PLACED ORDER ON 08/12 - CONFIRMATION E-MAIL, CARD CHARGED AND THEN...NOTHING. NO FURTHER CONTACT AND NO BAG. PHONE CALLS AND E-MAILS NOT RETURNED. PHONE NOW ON PERMANENT ANSWERPHONE AND E-MAIL SYSTEM OFFLINE. LOOKS LIKE THEY CAN'T COPE WITH THEIR CHRISTMAS ORDERS OR HAVE DONE A RUNNER. WILL MY BAG ARRIVE BEFORE CHRISTMAS? I'M NOT HOLDING MY BREATH… Read Full Review

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★★☆☆☆

“Still waiting .... impossible to communicate with !!”

Written on: 20/12/2011 by ANOtherconsumer (1 review written)

I ordered a suitcase from this company over 3 weeks ago, accepted my order and took payment, still waiting for the goods to be dilevered and it is impossible to communicate with them as all they have is an answering machine and the E mail to track your order no longer works ... e mails remain unanswered.... do not use this company !! If you do ensure you pay by creditcard to obtain a refund when necessary… Read Full Review

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★★★★★

“Direct Luggage; very pleased customer; happy to endorse...”

Written on: 16/12/2011

Review of Direct Luggage - www.directluggage.co.uk I had been looking for a Samsonite Cosmolite at a good price for about a year, since no one seems to offer discounts for this product ( ie John Lewis, Frasers, Amazon etc ). After searching this website, I found this good offer. I got two emails to say; my order was processing; then one to say that it had been shipped. Then Direct Luggage and the delivery company contacted me to say when it would arrive .... with an amazingly precise hour… Read Full Review

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★★☆☆☆

“Where's my Order?”

Written on: 13/12/2011 by sweatherall (1 review written)

Ordered 07.12.2001, payment taken from Bank 08.12.2011. No communication whatsoever, wheres my suitcase… Read Full Review

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★★☆☆☆

“Wrong suitcase delivered,damaged box & poor customer...”

Written on: 09/09/2011

Delivery was very fast & free, which was good. The wrong case was delivered to what I had ordered. The box was also very badly damaged and the suitcase was not inside a protective plastic bag. I e-mailed customer service and received no reply. 2 days later I called and left a message but did not get called back. Then I called again and left a voicemail. Finally I got a call back to arrange for the corret item to be delivered. They definitely need to improve their customer service. Hope the… Read Full Review

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★★★★★

“Definite Customer Satisfaction”

Written on: 22/06/2011

I made an on-line search for Sub Zero G suitcases, saw what I wanted at an excellent price on the Direct Luggage site so ordered two sizes, went through the process of payment then sat back thinking I had done well. Before leaving the site I had another look at what was on offer from Direct Luggage and saw that for only another £35 I could have a third mid size suitcase in the set! I telephoned Customer Care at Direct Luggage and explained to a very helpful guy that I had changed my mind… Read Full Review

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★★★★★

“What a wonderful service! Two suitcases ordered on...”

Written on: 20/05/2011

What a wonderful service! Two suitcases ordered on 18/05/11 and delivered (no delivery charge) on 20/05/11.
How refreshing to find a company that does exactly what it says it will do.
They deserve to go from strength to strength… Read Full Review

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★★★★★

“I was looking for a Sub Zero Lightweight set and found...”

Written on: 06/05/2011

I was looking for a Sub Zero Lightweight set and found one on sale here for £179.95 with free UK delivery for the full set. There are five cases in the set and I was very pleased with the quality of the website, the price and the delivery details which were spot on. Would certainly buy again and thought i'd make an effort to write this and show my appreciation. Rgds, Mike… Read Full Review

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★★★★★

“I wished to purchase 3 Medium Sub Zero Q Super Light...”

Written on: 15/03/2011 by gillyben (1 review written)

I wished to purchase 3 Medium Sub Zero Q Super Light Weight suitcases and caried out a web search for a competative price. Directluggage.co.uk offered the best price and I emailed the company to make a general enquiry. I was contacted within a couple of hours with the answer to my question. I placed the order late Friday evening and received confirmation immediately. I was informed that the cases had been despatched on the Monday and would arrive on Tuesday. There was an option to change… Read Full Review

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★★★★★

“I ordered two samsonite cosmolites and got them within...”

Written on: 15/03/2011

I ordered two samsonite cosmolites and got them within two days! amazing service from this company. Thanks for making this purchase such a pleasure. I found exactly what I was looking for very easily too and got free delivery, which I believe is free for all purchases!… Read Full Review

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★★★★★

“Hi, I bought some Samsonite Cosmolite from this...”

Written on: 21/02/2011

Hi, I bought some Samsonite Cosmolite from this website and I too found it to be really good. I got two emails to say my order was processing and then one to say that it had been shipped. The delivery company even text me to tell me when they would arrive with an hour delivery slot. Very impressive. Good communication throughout… Read Full Review

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★★★★★

“I was very impressed with this company. They answered...”

Written on: 17/02/2011 by annemason (1 review written)

I was very impressed with this company. They answered my queries in a personal way and were easily accessible - which is not always the case!. The bag I bought was as described and exactly what I wanted. The delivery service was the best I've experienced - I was contacted to let me know when my bag would be delivered, with an approx time, of delivery, and I was given the option to change this if it wasn't convenient.
An excellent buying experience - thank you Direct Luggage!… Read Full Review

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