Direct Luggage Reviews - www.directluggage.co.uk

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★★★★★
4.7 / 5
94% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Would highly recommend”

Written on: 03/05/2012

Ordered a samsonite suitcase. Got 10% off for being a new customer and free delivery. Item arrived within 2 days and was perfect. Excellent communication. Would buy from them again… Read Full Review

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★★★★★

“Excellent service”

Written on: 02/05/2012

Overall telephone service informative and efficient. Order a suitcase which was delivered promptly the following day. Very happy with the quality and durability of the case. Would definitely order from this company again. I would rate this review as - 5 stars to this company. As I did not use the website for my order, my score under this section is for the telephone service… Read Full Review

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★★★★★

“Great Service and Quick Next day delivery.”

Written on: 30/04/2012 by keeswanson (1 review written)

As I was flying out within a few days I emailed the customer support and asked whether I would receive my hand luggage within 4 business days. They offered to send it to me with next day delivery and came on time! Great service!… Read Full Review

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★★★★★

“Great Service”

Written on: 29/04/2012 by devondame (1 review written)

Great service and very fast and free delivery. Would definitely use again. Suitcase is very light and easy to manage - looking forward to using it again soon… Read Full Review

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★★★★★

“Awesome service and deal”

Written on: 29/04/2012 by EddieBs (1 review written)

Great case at an excellent price and delivered very fast… Read Full Review

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★★★★★

“Would defo buy from again”

Written on: 27/04/2012 by Kate984 (1 review written)

Great item and fast delivery. V happy. Many thanks… Read Full Review

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★★★★★

“Swift & efficient”

Written on: 27/04/2012

I ordered my luggage on a Monday and it arrived on Wednesday in perfect order. I've said swift in my review title as I ordered a few things online that day from other sites and directluggage's was the first to arrive. One slight reservation was the search facility on the site. I knew what I wanted to order as I'd ordered a smaller bag from the same range a few months earlier. Although I put in the exact search term for the range I wanted I had to look through many products by the same brand but… Read Full Review

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★★★★★

“A very happy shopping experience.”

Written on: 27/04/2012 by michaell41 (1 review written)

I ordered two Rimowa suitcases on Thursday over the telephone. The member of staff I spoke to was courteous, answered my questions clearly and concisely, taking the order efficiently and explaining to me the arrangements for delivery the next day. The following day the cases arrived as promised within the one hour delivery slot I had been given by email sent early on the day of delivery. Excellent service, many thanks. Mike Lovatt… Read Full Review

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★★★★☆

“Got there in the end”

Written on: 14/04/2012

I have just received my Wenger Coral Business case from Direct Luggage and would have to say that overall the experience was pretty good. The delivery was a bit slower than it need to have been and I did call them a couple of times, (spoke to Anna, who was very helpful) and got exactly what i ordered. I saved in the region of £20.00 against St*ples in store price, so would have to recommend them… Read Full Review

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★★★★★

“This is the site for Luggage”

Written on: 06/04/2012

Huge choice of luggage at greatly discounted prices and wonderfull efficient service (thanks Anna).. Will definitely use directluugage in future and recommend to family & friends… Read Full Review

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★★★★★

“Speedy and helpful service”

Written on: 02/04/2012 by travellerabc (1 review written)

Saw IT-0-2 Super Light Weight suitcases in a shop on Saturday (but all out of stock of size I wanted), went online Sunday morning to Direct Luggage and cases arrived Tuesday morning just in time to pack to go on Eurostar. Cases slightly 'shinier' than I expected, but they certainly stand out amonst other luggage, very helpful, and are very light and maneuverable… Read Full Review

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★★★★★

“Great Prices & Service”

Written on: 29/03/2012

Ordered some of the new samsonite cosmolite in orange that i'd seen in a magazine. Was really happy and got it then next day. Awesome site… Read Full Review

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★★★★☆

“Purchase of a small Samsonite suitcase”

Written on: 28/03/2012 by Guest.1 (1 review written)

First time I have used Direct Luggage and was very pleased with the service. The suitcase arrived within a couple of days of ordering without any problems! I had tried to buy the suitcase from Samsonite directly but they were out of stock on my colour choice so I wasn't 100% certain that Direct Luggage would definitely be able send me the suitcase when they said they would (and I needed it pretty urgently). So I was very happy when it arrived with no fuss. I was also very impressed with the… Read Full Review

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★★★★★

“Good service - Good value”

Written on: 24/03/2012

The price of the Samsonite Cases was very competitive. Sales staff were helpful and sent an email advising dispatch. Goods were well packed. The only criticism I had is that the email gave me a tracking number but not the carrier name so I was unable to track the parcel. Nevertheless parcels were delivered promptly by courier the next day. Overall I recommend this Company… Read Full Review

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★★★★★

“Super fast”

Written on: 22/03/2012

My new favourite company. I had ordered 3 suitcases from another online store and after 2 days of silence called them and got the run around and eventually they said they were out of stock on 1 of the suitcases. I found directluggage and ordered at 10:58 am, 10 minutes later I got the shipping confirmation with a tracking number and the suitcases arrived the next day at lunchtime. They were actually cheaper than the other store (which was the lowest I had previously been able to find), next… Read Full Review

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★★★★★

“Excellent”

Written on: 16/03/2012

I am very pleased with the purchase and the fast delivery of the luggages. Very efficient and customer friendly website!… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 01/03/2012 by Samburt (1 review written)

I ordered 3 items of luggage on a Wednesday explaining I was going away a week the following Friday . I was sent an email saying they would be expected to be delivered within 5 working days and I wuld receive a tracking number. When I hadn't received this the following Wednesday I rang and was eventually told " You will receive your order on Thursday or Friday at the latest " then I later received an email to say one of the items wasnt in stock and was offered an alternative which I accepted… Read Full Review

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★★★★★

“Excellent service”

Written on: 29/02/2012

Helpful staff guided me on the phone to the best discounts available. They then ensured that the four bags arrived on time, although one was out of stock… Read Full Review

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★★★★★

“AMAZING SERVICE”

Written on: 01/02/2012

What more can I say:- Ordered the goods at 1.36pm on Tuesday Goods Shipped at 1.45pm on Tuesday Goods Received at 12.38pm on Wednesday SUitcases are fantastic quality and exactly as described.... WIll definitely buy from Direct Luggage again and recommend to all family and friends… Read Full Review

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★☆☆☆☆

“uh oh”

Written on: 04/01/2012

pretty much sure that this is a scam site now - BEWARE!… Read Full Review

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