Direct Luggage Reviews - www.directluggage.co.uk

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★★★★★
4.7 / 5
94% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“great service and turnaround”

Written on: 01/09/2012

great service and turnaround… Read Full Review

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★★★★★

“Good price, quick delivery and helpful customer service”

Written on: 23/08/2012 by Simon300 (2 reviews written)

I ordered a suitcase using the 10% newletter discount code which made them a few % cheaper than anyone else I found online. The case arrived next day, safely packed in a box. I needed a VAT receipt (which their website didn't really provide) but Anna emailed me one very quickly. I would use directluggage.co.uk again… Read Full Review

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★★★★☆

“Happy with price and delivery”

Written on: 16/08/2012

I had searched the web for the best price for the product I ordered and this was the cheapest by quite a bit on various sites. I am pleased to say that the item is better in real life than the pictures on the website so very satisfied with purchase… Read Full Review

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★★★★★

“Simply Excellent”

Written on: 16/08/2012 by Sunbedted (1 review written)

After scouring the Internet for a certain suitcase it had proven very difficult to find them in stock. One quick phone call and directluggage had plenty of stock. I ordered online using the 10% few customer code and was checked out within a minute or two very easily. Within 30 mins I'd had a despatch email. Amazing service and very quick too, 22hrs later I had the suitcases in my possession in Scotland!… Read Full Review

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★★★★★

“Fantastic customer service ”

Written on: 06/08/2012

I was very impressed with Anna's customer service. She has done everything possible to help me out! I havn't received my goods yet but am already very impressed! I will be writing another review tomorrow when it arrives!! Will recommend this company to everyone… Read Full Review

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★★★★☆

“Not a good transaction....... but...ABSOLUTELY SPLENDID!”

Written on: 13/06/2012 by Korsan (1 review written)

Customer Service excellent Product superb; exactly what I needed. Discovered the 10% discount offer after payment made. 10% refund given immediately after a short email request. Small delivery hiccup: "Please deliver to neighbours if I'm not in", message apparently did not get through to driver, but problem easily resolved now. This is a commendable business that I would recommend and not hesitate to use again. Keep up the good work folks… Read Full Review

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★★★★★

“Excellent service!”

Written on: 13/06/2012

I recently purchased a leather messenger type bag (which my other half thinks is one of the nicest things I have ever bought!). It arrived very quickly. In my checkout process I was offered a discount if I signed up for a newsletter. Fair enough I thought, but the discount wasn't immediately applied. A quick telephone call was made the following morning and the polite lady said she would sort it out (which she did). It is so nice to deal with a website that actually gives you a telephone number… Read Full Review

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★★★★★

“Returning customer, second time as good as first”

Written on: 12/06/2012

Bought 2 suitcases from Direct Luggage on-line at 11.20pm Thursday 7 June. Delivered to Southern Scotland by 2pm on 10 June. Price was excellent. Signifcantly less than same product on the High Street. Web site easy to use. I am very happy with the service but if I were to gripe and this is really nitpicking I did not get an acknowledgement of order although I did get a Paypal receipt and did get an e-mail from Direct Luggage on delivery day advising of time of delivery to within 1… Read Full Review

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★★★★★

“Really fast delivery”

Written on: 12/06/2012 by gskcbr (1 review written)

A good price and really fast delivery completely for free (bought on Friday morning, delivered on Monday afternoon)!… Read Full Review

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★★★★★

“PROMPT DELIVERY ”

Written on: 12/06/2012 by AGODDARD (1 review written)

SUPERB SERVICE AND NEXT DAY DELIVERY!WOULD USE AGAIN THANK YOU!… Read Full Review

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★★★★★

“Fantastic service.”

Written on: 08/06/2012

This company offers superb service. The suitcases were a better price than in the shops and as a new customer I was entitled to a 10% discount. I ordered them in the early afternoon and they were delivered the next morning. An email was sent to me telling me exactly as to when they would be delivered within an hours window. I would not hesitate to use this company again… Read Full Review

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★★★★★

“Highly recommended”

Written on: 20/05/2012

Very pleased with purchase, price and speedy delivery… Read Full Review

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★★★★★

“Great friendly personal service!”

Written on: 18/05/2012 by oly4d (1 review written)

Airlines are pumping up their profits by charging excess weight on baggage and our old cases weigh a ton.I was looking for the latest technology lightweight luggage.I checked out many websites and came across direct luggage.co.uk What friendly and efficient service! I bought the largest size available in their range. It was delivered from UK to Ireland in less than 48 hours. I was so satisfied and delighted that I will be back to replace all my families cases no matter what size.Already I have… Read Full Review

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★★★★★

“Fast, efficient service, helpful advice. ”

Written on: 16/05/2012 by malkin14 (1 review written)

Found this website after using Internet search engine. Read lots of positive reviews and would agree with them. I was looking for cabin luggage to use on Ryanair of which direct luggage had several options. I used the online 'chat' facility and received useful advice. I ended up purchasing 2 Rock Rome luxury lightweight cases and although I haven't yet tested them on the airline I'm initially pleased - they appear to be well made with plenty of space and good value for money. Would definitely… Read Full Review

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★★★★★

“luggage”

Written on: 11/05/2012

outstanding service, delivery and performance very good products… Read Full Review

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★★★★★

“Excellent”

Written on: 11/05/2012

I ordered a set of 2 suitcases, however when it came to dispatching the items they found they were out of stock of the smaller item. They called me imediately and offered me the slightly larger case at no extra cost. We all know things can go wrong but it how you deal with those problems that sets you apart from the rest… Read Full Review

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★★★★★

“Direct Luggage Scores Full Marks - Again!”

Written on: 10/05/2012 by Eyeman (1 review written)

Some two or three months ago I decided that I wanted to replace my old Samsonite luggage which in comparison to today's product weighs a ton. I chose a medium size Samsonite Cosmolite Spinner suitcase in Red. My local Department Stores had one or two but in the wrong colour, but we did manage to buy a small cabin size spinner for my wife, but they only had one in stock I was going down to Kent aand went to a large department store but the one assistant was dealing with an elderly couple and… Read Full Review

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★★★★★

“great service”

Written on: 10/05/2012

So helpful, kept me informed at all times luggage arrived when expected and Samsonite Firelite as good as described will definately recommend to everybody thanks… Read Full Review

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★★★★★

“Nice bag; good value for money”

Written on: 09/05/2012 by a1anne (1 review written)

I ordered this black holdall from Direct Luggage and was pleased to receive the bag promptly and in good shape. It seems sturdy, has lots of useful pockets and is not too big to carry on the shoulder. I haven't used it yet but have a brief trip to New York planned and hope to take this as carry-on luggage without the need to check any bags in. The details indicated that it is OK for cabin baggage so I hope that is the case!… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 09/05/2012 by shellthegal (1 review written)

Will definitely recommend and use again. Ordered two giant pieces of luggage which were delivered the following day and no freight charges. Many thanks for an excellent service… Read Full Review

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