Direct Luggage Reviews - www.directluggage.co.uk

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★★★★★
4.7 / 5
94% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Suitcase”

Written on: 18/02/2013

The item was as described, very pleased with the service. Delivery was the next day. I would buy from this supplier again… Read Full Review

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★★★★★

“The item was just what I wanted and from ordering to...”

Written on: 17/02/2013

The item was just what I wanted and from ordering to delivery was less than 24hrs - a fantastic service… Read Full Review

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★★★★☆

“Suitcase Purchase”

Written on: 11/02/2013

Provided an excellent service. I had to contact them and they were very helpful. The case arrived as expected on time but one slight niggle I didn't get email telling me of delivery date. Still overall a very good service and recommended… Read Full Review

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★★★★★

“outstanding!”

Written on: 17/01/2013 by Karolla (1 review written)

great service - starts from a great prices, excellent communication from courtesy and friendly customer service, super fast delivery. Ordered my sons trunkie grufallo ride on suitcase Sunday night, we had it by Wednesday afternoon! great:)… Read Full Review

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★★★★★

“GREAT SERVICE, FAST DELIVERY”

Written on: 17/01/2013

I ordered my Samsonite on Thursday, received a 10% first-purchase discount and free luggage scales, it got delivered on Saturday. What better service than this?!!! And the luggage scale is marvellous. Perfect perfect perfect. Thank you very much for such a satisfying purchase… Read Full Review

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★★★★★

“Excellent customer service and delivery”

Written on: 28/12/2012

I am very satisfied with the service I received from Direct Luggage. I wanted to buy a specific vanity case to give as a present for Christmas to my mother in law and other online shops were unable to ensure a delivery by the 22nd December. So I contacted Direct luggage by email to ask if they could do a next day delivery. They immediately emailed me back and the purchase and delivery date were arranged with no delay. Thank you Direct Luggage! An excellent service overall!… Read Full Review

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★★★★★

“Very satisfied customer”

Written on: 18/12/2012

Bought 3 suitcases and all three were delivered very promptly despite me being out the first time delivery was attempted. Great system with ability for me to specify delivery time which worked brilliantly. Will definitely use again and recommend highly… Read Full Review

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★★★★★

“Great service, fast delivery and excellent after care...”

Written on: 10/12/2012 by Shellyjriley (1 review written)

Item was delivered as promised I had however selected the wrong size. The assistacen I received to rectify this was excellent even though my error. Strongly recommend… Read Full Review

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★★★★★

“I love this company!”

Written on: 08/12/2012 by MrsBliss (1 review written)

I have bought all my luggage there for last few years, they are amazingly fast at delivery. You cannot beat their prices, I have tried! Also the discount and free gift are a nice touch. Last time I purchased I needed the item urgently and the communication from Anna was superb. Highly recommended buy with confidence from directluggage.co.uk… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 27/11/2012 by AmanS (1 review written)

I ordered a great product at a great price. In addition I received an extra 10 % discount and a set of weighing scales for free. Placed the order on Sunday and it was with me on Tuesday morning. What more can I ask for? Free delivery? ...... Got that too. Without doubt a company that understands what constitutes great customer service and makes an exceptional effort. Will certainly use them again… Read Full Review

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★★★★★

“Great”

Written on: 26/11/2012 by Bondstylz (1 review written)

This was a great experience as I went into the luggage company store the day before and saw the exact suitcase. I then went online the same night and found this website with the exact same model for £80 less. I paid and got my delivery within 2 working days included for free a weighing scale. There was constant communication in terms of delivery dates and times. I would definitely recommend this site… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 11/11/2012 by MikeProcter (1 review written)

After I placed an order I found a discount voucher which I had received from you with a previous order. I asked for the voucher value to be credited to my card. You did it immediately. Thank you. Excellent customer service and I'll ceratinly shop with you again… Read Full Review

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★★★★☆

“Quick delivery”

Written on: 09/11/2012

Great website and used the online helpful customer service, quick delivery but packaging was not taped shut properly and free luggage scales were out of their packaging. This may have been the fault of the couriers however. Item just as described,perfect… Read Full Review

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★★★★☆

“Pleased with service”

Written on: 07/11/2012 by PatriciaBain (1 review written)

As new customers we were attracted by the 10% off and started to order 3 cases, but stopped because no discount appeared. I Emailed Anna, got a speedy explanatory reply and placed the order. This time only 2 of the 3 free luggage scales were acknowledged, but another Email to Anna remedied matters. The Website was very helpful in helping us to narrow down our choice, by category, brand etc. It also has the facility to compare products. Our purchases arrived very promptly and well packaged. We… Read Full Review

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★★★★★

“Very Quick Delivery!”

Written on: 18/10/2012

I was astonished to see my suitcase delivered the day after I placed the order, this good service will ensure that I order other items from your website, I will be recommending your company to my friends, many thanks! Alan… Read Full Review

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★★★★★

“Just what I wanted.”

Written on: 17/10/2012 by DogHeaven48 (1 review written)

This site has a wide range of products. The case I wanted was only featured on this and one other site, and this site was cheaper. I phoned up to check a detail and was pleased with the helpful and curteous reply. The order came very quickly as promised and was in perfect order - exactly like the photo and description on the site. I was very pleased with the overall service and would definitely shop there again. … Read Full Review

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★★★★★

“Great choice & service”

Written on: 16/10/2012

We needed quite a large suitcase in a rush. Direct Luggage had the best selection we could find at great prices, and we looked at a lot of websites! We rang them before placing the order to check delivery times and we were advised the suitcase we wanted should be delivered the next working day. It did arrive the next day, quite early which was great - thanks very much ! :-)… Read Full Review

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★★★★★

“Great Service”

Written on: 02/10/2012 by LedZeplin (4 reviews written)

Very pleased with this company. I ordered a top end Samsonite Cubelite Spinner case normally retailing for £425 and received a 10% discount just by signing up for their news letter, plus free delivery. I also received a free good quality, digital, luggage scale costing £20. The company kept me informed of my order by email and I received a final email to inform me of the day and a one hour time-slot that the case would be delivered. Interlink Express delivered exactly as per email… Read Full Review

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★★★★★

“VERY STRAIGHT FORWARD SERVICE”

Written on: 19/09/2012

EXTREMELY SATISFIED WITH THE SERVICE, QUALITY AND NEXT DAY DELIVERY. ALL WITH NO HIDDEN EXRAS OR PROBLEMS. QUITE REFRESHING EXPERIENCE… Read Full Review

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★★★★★

“Perfect for carry-on with laptop”

Written on: 16/09/2012

As a regular traveller, I searched everywhere to try and find a carry-on bag which would conform to low cost carrier requirements and allow me to carry my laptop without having to open the main section of the bag at the airport and this Rock Rome case seemed to be the solution from the wide choice on the website. Direct Luggage offered the best price and delivered the day after it was ordered ! I've now used the bag for a couple of months and am very pleased to say that it's been great - no… Read Full Review

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