Adore Cruises Reviews

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★★★★★
4.7 / 5
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★★★★★

“NIAGARA,N.Y AND QUEEN VIC.”

Written on: 12/04/2012 by hmouyi (1 review written)

Firstly I would like to commend Adore Cruises for their excellent customer service.We booked our holiday with Aamir who was very courteous and patient,later when my parents added on we dealt with Aamir again and then in his abscence,Ian Gilder,once again the service was exceptional.This was our 16th cruise and was tailormade to perfection.The price was competitive with other companies but the friendly treatment was better than any we have ever received.If I have to be honest the only complaint… Read Full Review

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Adorecruises's Response to hmouyi's Review

Written on: 24/04/2012

Thank you for the kind review. Where possible we try to give the best hotels at the best prices. We rely on bed banks for honest information and occasionally it is not always 100% accurate. The other problem with New York is every room in every hoyel is different. If you are lucky you get a nice big room but occasionally it is a shoe box. This is very much the norm for NYC.

Once again thank you for your review and my team and I look forward to being of service to you in the future.

Regards

Ian

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Adorecruises's Response to hmouyi's Review

Written on: 02/05/2012

Hi Gary,
The voucher is exchangable with the conductor on the train. Hope that helps and have a good time.
regards
Ian

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Guest's Response to hmouyi's Review

Written on: 01/05/2012

I would like some advice. We are also going on an Adore cruise. Fly to Toronto, Niagra then train to NY and QM2 home. The question is, is it difficult to print out the electronic train journey tickets at Niagra as they are Amtrak tickets which is the American train compay. I am slightly worried about this. Many thanks. garysewell @ yahoo.com

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★★★★★

“Excellent service”

Written on: 07/03/2012 by Holidaymaker22 (1 review written)

We booked a holiday through Adore Cruises and received excellent service and support throughout and after the whole process. The holiday involved 3 days in Memphis, Amtrak train journey to NewOrleans followed by a3day stay in the town and a week long Carribean cruise. The itinerary was appealing to begin with and information was supplied re upgrading of aircraft seats. This added to the holiday experience. Flights from our local airport were organised and emails requesting information were… Read Full Review

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Adorecruises's Response to Holidaymaker22's Review

Written on: 30/03/2012

Dear Holiday Maker,

Thank you for your kind review. I am so glad you had a good time.

My staff and I look forward to being or service to you in the future.

Regards

Ian

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★★★★★

“Pre holiday review!”

Written on: 09/02/2012

ON seeing the Adore advert in the daily mail I contacted the company and spoke to their agent called Max. Immediately I felt I was speaking to someone who knows his 'stuff' and felt here is someone I can deal with. I booked up the package involving 3 nights in Hong Kong; 9 nights on the Queen Elizabeth and 3 nights in Singapore. When the itinerary came back I researched the hotels we were allocated and wanted to change them. Nothing wrong with the hotels but they seemed to be a little basic and… Read Full Review

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Max-Adore's Comment

Written on: 11/02/2012

Dear Mr & Mrs Cole, Thank you very much for your time and effort for the feedback. Its highly appreciated. Hope this turns out be your best ever holiday. All the best. Max & Team Adore

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★★★★★

“Las Vegas,+Golden Princess to Hawaii”

Written on: 24/01/2012 by TerryBelly (1 review written)

after much internet browsing for cruise costs from many companies,we settled for Adore cruises.Abta bonded and all that,so although until that point we hadn't heard of them before,we proceeded to book our cruise.A 4 night stay in las Vegas was included in the price which was still cheaper than anyone could offer for the cruise only!! Deposits paid and a mix up with the deposit being taken twice,this was re-imbursed immediately, and the promise of a bottle of champagne in our cabin on arrival… Read Full Review

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Adorecruises's Response to TerryBelly's Review

Written on: 09/02/2012

thank you for your kind review. Occasionally we do make mistakes and when we do we hold our hands up. I like to look after my guests as then hopefully they will bok in the future knowing if their is a problem we will do our best to resolve it.

I am so glad you had a good time and look forward to being of service to you in the future.

Regards

Ian

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★★★★★

“Happy Holidays and a BIG Thank You from Steve and Karen”

Written on: 17/01/2012

Here's just a little note to say a BIG thank you to Robin and Max at 'Adore' for arranging a holiday of a lifetime for us. We had a truly wonderful time in Las Vegas and Hawaii ; the experience is now a very special jewel held in our memories, infact everytime we talk about it/look at the photos we beam with happiness. Every moment was perfect from your advice, admin and paperwork to seats on flights, transfers, hotels and the cruise - everything was faultless and ran very smoothly. Also the… Read Full Review

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Adorecruises's Comment

Written on: 17/01/2012

Dear Steve and Karen,

Thank you for your kind words and the lovely review. As you can see from the other reviews and the amount of guests we had onboard everyone had a great time.]

My team and I look forward to being of service to you in future.

regards

Ian

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★★★★★

“Amazing value and service from Adore Cruises.”

Written on: 13/01/2012 by bitterwell (1 review written)

We have just had an absolutely wonderful holiday- 5 days Vegas, 4 days New York and 7 nights QM2 from New York to Southampton. It was fantastic value for money . To be honest with you, when I first saw it advertised on Travelzoo I thought the price was too good to be true and was quite sceptical about booking. I spoke to Ian on the phone who 75% convinced me that it was all above board,I had googled him as instructed but I remained a bit concerned until I had all the 'tickets' to hand!!… Read Full Review

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Adorecruises's Response to bitterwell's Review

Written on: 13/01/2012

Dear Guest,

Thank you for your kind review. Most people are too quick to critercise but when we get nice reviews it really is appreciated.

Thank you for your kind comments and review and we look forward to being of service to you in the future.
Regards
Ian

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★★★★★

“Brilliant 10 day break”

Written on: 13/01/2012 by susanfrumin (1 review written)

Robin at Adore was brilliant and never tired of our questions. New York was amazing and the trip back across the Atlantic on Queen Mary - just fabulous. All the info we got from Robin was spot on and clear to understand. He even sent through a mock up Birthday card for our daughter as the trip was for her 18th… Read Full Review

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Adorecruises's Response to susanfrumin's Review

Written on: 13/01/2012

Dear Sue,

Thanks for the kind review and glad you had a good time. My team and I look forward to being of service to you in the future.

Regards
Ian

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★★★★★

“Adore Cruises Southampton toNYK cruise on QM2 & Las...”

Written on: 12/01/2012 by Yvonne36a (2 reviews written)

Our trip was faultless from start to finish. The cruise was fantastic other than the hurricane force gales and 20ft waves BUT I know Adore Cruises unfortunately couldnt do anything about that !!! We had a basic inside cabin and it was perfect. The food, entertainment and the ship itself was better than any other cruise ship we have been on and we had a fabulous time. When we arrived in New York we went straight to our hotel which was picked for us by Adore Cruises and much to our surprise we… Read Full Review

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Adorecruises's Response to Yvonne36a's Review

Written on: 13/01/2012

Hi Yvonne,

Thanks for the lovely review, glad you had a great time.

My team and I look forward to being of service to you in the future.

Ian

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★★★★★

“Chigaco, Seattle & Alaska Cruise - Excellent throughout”

Written on: 10/01/2012 by kenandann (1 review written)

We recently returned from the above holiday. All organised exceptionally well by Aamir at Adore Cruises.The flight times were perfect, the hotels chosen for us were just as requested, central and friendly, The cruise itself was great. In fact when it came to booking our next cruise we were so pleased with the service provided we rang Adore to arrange it for us… Read Full Review

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Mandyelizabeth's Response to kenandann's Review

Written on: 13/01/2012

I thought these cruises stopped in September so when exactly did you return as you say recently? Can you tell us more about the rail journey and what you saw? Were you picked up from the airport and did you think it was good value?

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Garyth's Response to kenandann's Review

Written on: 13/01/2012

Hopefully i could afford this summer!

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★★★★★

“FANTASTIC!!”

Written on: 10/01/2012 by michele35 (2 reviews written)

This was our first ever cruise and first time visiting the US, so a big trip for us (QM2, NYC and Vegas). Adore were absolutely great, we still can't believe the price we paid and the fact that everything ran so smoothly. Ian and Robin were always so helpful, even with my annoying little questions. Booking was easy and personal, nice to have a human on the other end of the phone, and all paperwork was sent over promptly. No hidden costs or catches. Thank you adore, we really did have a trip… Read Full Review

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Adorecruises's Response to michele35's Review

Written on: 10/01/2012

Hi Michele,

Thanks for the kind review. I am glad you had a good time and look forward to being of service to you in the future.

Kidn regards

Ian

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★★★★★

“Great assistance with booking and later amendment.”

Written on: 21/12/2011 by FredK (1 review written)

We have just booked an advertised holiday involving flights, hotels, a two-night rail journey and a cruise, by phone and then email. Our contact, Max, talked us through all the options and then dealt with us patiently, as we discussed these while studying train details and ship plans on our computer. We rang off, considered the options again and rang back. Max then dealt with yet more queries and we confirmed the booking. The first emails confirming flights and trains arrived promptly and… Read Full Review

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Adorecruises's Response to FredK's Review

Written on: 23/12/2011

Dear Mr K.

Thank you for your kind review, we try and accomodate our guests as much as possible and be courteous, friendly and efficient.

Your business is appreciated and if you have any further questions please do not hesitate to contact Mas or our customer services.

Kind regards

Ian Gilder

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★☆☆☆☆

“rubbish”

Written on: 09/12/2011

I know that this company writes there own reviews. If hesitant about booking you get bullied in making snap decisions and if you feel you have made a mistake, you don,t get any money from your deposit, even within 24 hrs. This company tailor makes holidays, which means they buy each element of your holiday separately. The deposits are quite high as they cover the cost of flights as well as reserving your cabins. You should get your taxes on flights back, which are substantial, hotels are free… Read Full Review

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Guest's Comment

Written on: 20/12/2011

Dear Guest, Yes we do tailor make our holidays and to get the great prices that we achieve we sometimes use pay in full fares. At the time of booking it is explained any changes or alterations wll include charges and the deposit is non refundable. When someone cancels like you, we apply to the flight consolidator who we book the flight through and they advise if any taxes come back.

When you look at taxes they look enormous, this is due to them rolling lots of elements including APD, Fuel and other bits to make the flight price look cheaper. When we apply for refund invariably after the consolidator levies there charge very little if anything comes back. The other point I would like to make is your should be covered by your travel insurance which you would have been advised to take out at time of booking.

If you would like to email me ian at adorecruises.co.uk and I will duly look at your complaint. I would also like to explain the reviews on this page are all genuine as I run an ethical based company. I await your contact.

Regards

Ian

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★★★★★

“Super Impressed with Adore Cruises”

Written on: 07/12/2011 by andy21uk (1 review written)

We nervously booked our first cruise having never been on one previously. We found a great Xmas cruise on the Queen Mary 2 to New York with a stay in Vegas and booked this. EVERY member of staff I have dealt with at Adore have been really great and professional. I feel you get that personal touch by using a company like Adore. We wanted to stay in another hotel when the trip got closer and I rang Adore and without delay arranged a refund of the hotel so we could book our own. We will… Read Full Review

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Adorecruises's Response to andy21uk's Review

Written on: 20/12/2011

Thank you for your kind review. I trust that you will have a fantastic time on your holiday. My team and I look forward to being of service in future.

Kind regards

Ian

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★★★★★

“Efficient, stressfree and organised”

Written on: 25/09/2011

We booked our cruise over the telephone and were offered free hotel pre cruise with transfers included. The young man was very proficient and provided quotes etc in record time. This was all arranged and details sent via email. This was the first time we have organised a holiday without tickets etc just copies of etickets and booking receipts, but everything worked superbly with transfers all on time. We even had a reminder fax sent to the hotel about our transfer to the cruise terminal… Read Full Review

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Adorecruises's Comment

Written on: 20/12/2011

Thank you for kind review. As a small team every guest counts. Due to our years of experience in the industry we try and make a difference as every customer has their own different needs.

My team and I look forward to of being service to you in the future.

Regards

Ian

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★★★★★

“A happy customer”

Written on: 18/06/2011

Came back from Boston washington New York and Queen Mary 2 Cruise in May. Thoroughly enjoyed it from start to finish. I booked through agent Max who is very efficient and informative and after-sales department very helpful too. Hotels were decent and in fantastic locations. the only little issue was a touch smaller room in New York hotel but did not affect us at all. Highly recommeded and will definitely use them in future… Read Full Review

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Guest's Comment

Written on: 20/06/2011

Thank you for your kind review. I am glad you had a great time. Yes hotel rooms in New York are not the largest I am afraid but it is not a place where you spend much time in your room.

Myself and my team look forward to being of service to you in the future.

regards

Ian

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★★★★★

“Fantastic!”

Written on: 15/06/2011

Professional, efficient and informative. The agent Max was very efficient, giving me his operating hours and direct telephone number from the first call and was never pushy with the sale which is a breath of fresh air. I have never used this company before but for the short time I have been dealing with them, they have knocked socks off the competition with their customer service. I also saved a considerable amount of money on my holiday (which was booked with another agent) and that has put… Read Full Review

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Guest's Comment

Written on: 16/06/2011

Thank you for your kind review and I am glad that we have managed to save you some money and put a smile on your face. Please tell of your friends and family and we look forward to being of sevice to you in the future

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★★★★★

“I was very pleased with the service received when...”

Written on: 12/05/2011 by seaview17 (1 review written)

I was very pleased with the service received when booking a cruise with this company.After booking I realised the dates clashed with a previously booked appointment. After explaining the situation I was offered an alternative date which we chose. Everything from flights to hotel stay prior to the cruise and the cruise itself was taken care of with professionalism.
I will certainly have no doubts about using this firm in the future.
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Guest's Response to seaview17's Review

Written on: 27/05/2011

Dear Seaview,

Thank you for your kind review, we always try and treat our guests with respect and courtesyn and appreciate the positive review. We look forward to being of service to you in the future.

Ian

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★★★★★

“I have just booked my Alaska Cruise through Adore...”

Written on: 29/04/2011

I have just booked my Alaska Cruise through Adore Cruises. What a change to most agents that you speak to. The consultant Ian was outstanding. Nothing was too much trouble for him, he knew so much about Alaska and actually took the time and trouble explaining everything to us. He emailed us before we booked all the information that we requested and a whole lot more on how to make the most of our cruise and save us money.

I had written confirmation within 24 hours and I am soo looking forward… Read Full Review

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Guest's Comment

Written on: 27/05/2011

Thank you for your kind review. I am glad I was able to help secure your holiday. The advantage of being on over 60 cruises certainly helps in giving you the guest what you are after. Please let me know how the trip went. Personally Alaska is just awesome and I am certain you will enjoy. Regards Ian

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★★★★☆

“Having booked cruise holidays with many of the leading...”

Written on: 11/04/2011 by maureen beaumont (1 review written)

Having booked cruise holidays with many of the leading companies,I was somewhat nervous with this unfamilier named company,but I was pleasantly surprised and impressed with the way the travel consultant Max and latterly Ian dealt with my requirements and the knowledge they displayed with answering my many questions and their imformative views on our impending holiday. We are sad that we have to wait till May 2012 to enjoy this holiday they are arranging.I have great confidence now with booking… Read Full Review

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Guest's Response to maureen beaumont's Review

Written on: 27/05/2011

Dear Mrs Beaument,

It was a pleasure speaking to you on the phone and I am glad we have dispelled any anixities that you had. Without guests I dont have a business and it is my number 1 priority to look after every guest that I have. Please let me know how the holiday went upon your return. regards Ian

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★★★★★

“I recently booked a cruise on the MSC Lirica for March...”

Written on: 31/03/2011 by freddavies (1 review written)

I recently booked a cruise on the MSC Lirica for March of 2012. The consultant I dealt with Andrew, was extremely efficient and very knowledgably. We booked a very good offer calling around other Travel Agents to compare but Adore Cruises were certainly the best. Would highly recommend… Read Full Review

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Guest's Response to freddavies's Review

Written on: 27/05/2011

Dear Mr Davies,
Thank you for takinjg the time to post a review about us. It is very easy for people to post negative reviews but to post a positive one is really appreciated.

The hotel in Dubai is excellent and I am certain you will have a great time .

regards - IAN Adore Cruises

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