Adore Cruises Reviews

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★★★★★
4.6 / 5
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★★☆☆☆

“where do I start ? N.Falls.... new york ......QM2 ”

Written on: 30/11/2014

This looked like a good price for a package but if you want upgrades etc then this all adds to the cost....... ALL the separate components can be booked yourself via the internet at the same sort of price when added all together! And you would receive instant confirmation It took forever to even get reference numbers from the agent I needed these in order to process my different requirements as the agent said he could only put in requests this I found easy to do myself with the various… Read Full Review

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Adorecruises's Comment

Written on: 05/12/2014

Dear Guest

I would be grateful if you could email me directly so I can look at your points above

Many thanks
Ian Gilder
MD
Adore Cruises

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Manilowmagic's Comment

Written on: 05/12/2014

please supply your direct e mail address, many thanks.

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★★★☆☆

“Lost 2 days holiday”

Written on: 12/11/2014 by DML1954 (1 review written)

Booked a Multicentre holiday with Adore Cruises - Memphis, New Orleans and 7 night caribbean cruise. Nightmare started on arrival at airport. They had booked my name wrong on ticket and it took Adore Cruises 16 hours to fix it and was not booked on a flight until 2 days later and therefore lost 2 days in Memphis. Adore Cruises have not responded to my complaint or provided compensation for the 2 days lost. Would not use them again… Read Full Review

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Adorecruises's Response to DML1954's Review

Written on: 20/11/2014

Hi,

Firstly I would like to duly apologise again for the genuine mistake that my sales staff made. The day it happened we both spent all day in trying to get you away as soon as possible.

The problem was we was getting conflicting information from the airline, the airport and also the flight consolidator. I do believe you only actually missed one night not 2 days but I do appreciate it would have made seeing Memphis a rush.

We responded to your complaint letter as soon as we received it and you would have had an email from myself on Monday

I am not going to hide behind anything my staff member made a genuine mistake and I am dreadfully sorry this spoilt the start of your holiday. I would like to apologise once again for this happening.

Regards

Ian Gilder
Managing Director

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★★★★★

“Adore Cruise Package. Our first Cruise”

Written on: 02/11/2014 by foxybowler (1 review written)

This was the first cruise my wife and I have been on. We started by flying from Heathrow to Detroit then on to Memphis by Delta Airlines, We both felt that despite the long distance the journey was comfortable and the staff excellent. Our stay at the Heartbreak Hotel (3 nights) was adequate and the atmosphere was good although the place is looking a little tired. Amtrak train to New Orleans was top class, as was our stay at the Country Inn (3 nights) in the French Quarter of New Orleans. Then… Read Full Review

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★★★★★

“A Company To Rely On And An Agent To Trust”

Written on: 15/10/2014

Throughout our dealings with ADORE Cruises, from start to finish we found the expert services of the person dealing solely with our cruise to be the most satisfying of any of the travel companies, which are numerous, we have dealt with. There were numerous times we had to contact this person, even while we were in New York, to sort out problems and nothing was too much of a problem, the problems soon being sorted out, making our holidays all the more enjoyable having our minds put at rest. We… Read Full Review

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★★★★☆

“Memorable Relocation Trip”

Written on: 14/10/2014 by didiok63 (1 review written)

As we don`t like flying, this was an ideal journey to see countries we hadn`t visited, and cruise on 2 ships we hadn`t been on before. The Ruby Princess was a very comfortable and enjoyable ship to be on for 2 weeks. Iceland was a welcoming country with friendly people who very proudly gave us lots of information about their history. We were lucky enough to catch a glimpse of the northern lights while on board sailing to the west coast of Iceland. New York was hot, busy and noisy, and… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 24/08/2014 by McCrackenml163 (1 review written)

Expert advice and hotel recommendations by Max the Cruise Specialist with amazing quality and price. Hotel Fontainbleu Miami was a truly first class hotel recommendation and I would not hesitate to go back there, great location, with excellent customer services and amazing sea front rooms, Miami is definitely a great place to visit, lots of great things to see and great shopping. Carnival Cruise was also fabulous with plenty to do and amazing caribbean islands visited. Everything was first… Read Full Review

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★★★★★

“Holiday to Orlando, New York and Queen Mary 2”

Written on: 21/08/2014 by gabbyw (1 review written)

The service was excellent from the very start of booking. Our Agent was Max who went out of his way to book the various aspects of the trip. The hotel in New York was in a fantastic location close to Central Park. Max was always on the end of the phone to answer any queries we had and our e-mails were responded to promptly… Read Full Review

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★★★★★

“Trains & Boats & Planes”

Written on: 24/06/2014 by nacnudnellie (1 review written)

Our itinerary was Edinburgh/London/Chicago - Amtrak - Seattle/Alaskan Cruise/San Francisco/London/Edinburgh. All travel, hotels and cruise with Princess Cruises were arranged through Adore Cruises. Flights were with BA, UK/USA and return, and with Alaskan Airways Seattle/San Francisco. All travel arrangements went like clockwork and hotel bookings offered by Adore Cruises were excellent as was the cruise with Princess Cruises. Our vacation itinerary was beyond the Amtrak/Cruise package… Read Full Review

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★★★★☆

“Monaco Grand Prix”

Written on: 05/06/2014

Just back from our first cruise with onward transfer to the Monaco Grand Prix. We are not seasoned travellers and this was our first cruise. I bought the package for my husbands 60th birthday as a surprise. From the initial phone call enquiring about the package to the reps that arranged transfers etc we were treated with patience (think some of our concerns and questions were at times basic but never having had this kind of holiday were things we were concerned about!). All staff were… Read Full Review

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★★★★★

“Cruise around Italy then Monaco F1 GP”

Written on: 30/05/2014 by Mohammad28 (1 review written)

After Adors Cruises organised Flights, Race Tickets and all transfers for the Spanish Grand Prix last year which all ran very smoothly we decided to litrally push the boat out this year with the Mediterain Cruise and Monaco F1 GP Package. P&O Ventura Cruise for 7 days followed by a transfer to San Remo on the Italian Riviera which we used as a base to go into Monaco. Sunday race tickets were included in the package which we upgraded to include very good grand stand seats and Adore were very… Read Full Review

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★★★★★

“Cape Town trip”

Written on: 30/04/2014 by Taff40 (1 review written)

I wanted a stopover in Cape Town prior to joining a cruise.It was an intimidating proposition for two seniors with no previous experience given the reputation of the country for violence.Max of Adore cruises did a great job of arranging secure transport and tours.His recommended hotel the Cape Milner was excellent and very well placed for all highlights especially Table Mountain which we could see close up from our room window.The staff were delightful and could not do enough to help us enjoy… Read Full Review

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★★★★★

“excellent”

Written on: 24/04/2014 by Fletcherp371 (1 review written)

never booked with this company before but would do so again, helpful and efficient, our holiday was very smooth, hope they put some good deals on again because I will be booking with them if they do. Thanks Aamir and co… Read Full Review

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Adorecruises's Comment

Written on: 28/04/2014

Thank you for your kind review. I am so glad you had a good time. Aamir and my staff look forward to being of service to you in future.

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★★★★★

“great service”

Written on: 03/02/2014

I have not booked with this company previously and was very impressed with the great service that I received from their representative Max.He was extremely helpful in choosing staterooms for ourselves and our friends and took the time to research a few matters for me, getting back to us very promptly. Everything was deal with promptly. Thank you for great and professional service… Read Full Review

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Adorecruises's Comment

Written on: 28/04/2014

Thank you for your kind review. My staff and I look forward to being of service to you in the future

Regards

Ian Gilder
MD

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★★★★★

“31 NIGHT HOLIDAY TO THE USA”

Written on: 28/11/2013 by DOTRIPLEY (0 reviews written)

My husband and I booked this 31 night holiday with Adore Cruises (MAX). The holiday consisted of a 14 night Princess Cruise Southampton to Port Everglades Florida. 3 night hotel stay in Fort Lauderdale. 30 Hour Amtrak train journey to New York from Florida. 6 Night stay in New York. 7 Night transatalantic cruise to Southampton from New York on the Queen Mary. The package was put together by the above cruise company and handled by Max. The holiday was like an adventure. Every day was different… Read Full Review

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Adorecruises's Response to DOTRIPLEY's Review

Written on: 28/04/2014

Hi,

So glad you had a good time. My staff and I look forward to being of service to you in the future

Kind regards

Ian Gilder
MD

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★★★★★

“Exceptional value,nice people”

Written on: 26/10/2013

I found Adore Cruises very helpful, they offered a lot at great value, and delivered everything that was offered. On our Cruise we had a flight to and fro the west coast of America 4 Nights in Las Vegas , and 1night in Los Angeles before boarding the Star Princess Cruise Liner at exceptional Value. The only thing we didn't like was the 10Hr flight which was unavoidable… Read Full Review

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Adorecruises's Comment

Written on: 28/04/2014

I am so glad you had a good time and everything went smoothly.

My staff and I look forward to being of service to you in the future

regards

Ian Gilder
MD

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★★★★★

“Adore/America--Amazing Experience”

Written on: 24/10/2013

Since childhood I had a dream to travel across the ocean to the USA,and to visit the great natural features of "The West". Thanks to Adore cruises,and their agent Max I had my every wish fulfilled. Thanks to the flexibility of their staff, I was able to combine a packaged tour with several additional requirements, such as visiting the Grand Canyon. The "Queen Mary" gave to us a taste of luxury never before experienced,with many unexpected events such as lectures on a wide range of topics.The… Read Full Review

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★★★★★

“Queen Mary 2 New York Niagara Canada”

Written on: 30/09/2013

Good contact Greg everything slotted into place .Price good value. R Shattock… Read Full Review

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★★★☆☆

“Availability of Tickets”

Written on: 30/07/2013 by Berrybrookmeadow (1 review written)

Although I have paid my cruise and flight package, I am told the tickets will not be available until 3 to 4 weeks before departure. In the past with other travel operators I have recieved my tickets (air, hotel and cruise ) almost straight away. Obviously I am a bit nervouse, we travel in October and will be away until a few days before travelling to Genoa to catch the MSC Opera to Cape Town. Shelley from Adore has been a delightful person to speak to, but she is following company policy… Read Full Review

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Adorecruises's Response to Berrybrookmeadow's Review

Written on: 22/10/2013

Sorry for the delay in replying to your review. I am trusting that you have all of your tickets and you have got away safely. Unfortunately the travel industry has changed over the last few years with the cost saving of e tickets and e personalisers. I can assure you we do our best to get our tickets out as soon as possible.

The companies line is we tell guests to expect their tickets 10 -7 days before departure. In reality we work one month ahead with our ticketing report. We ticket as early as we can so one the guests feel reassured but also if there are any problems we have time to resolve them

I hope you had a good holiday

Regards

Ian Gilder
MD

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★★★★★

“Another wonderful cruise!”

Written on: 28/07/2013

Just returned from a Baltic cruise with Carnival booked with Adore Cruises. It was everything we expected and more and equalled the information supplied before we booked and travelled. We sailed from Dover for the first time and were impressed by the ease and swiftness of the embarkation process. We really enjoyed the whole experience. Our booking was handled by Max and we had enquiries delt with by Shelley. Emails were always dealt with immediately and they were pleasant and helpful on the… Read Full Review

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★★★★★

“Med cruise and monaco grand prix”

Written on: 18/06/2013

Following a great cruise around the med on the msc splendida we were late disembarking at Genoa, we were met by adore cruise reps and put on themed coaches to get us in the Grand Prix mood and taken to San Remo for a night. We were due to take a train to monaco the next morning for the race but received the amazing news that at their expense, Adore were putting on coaches at their expense to make it easier for us. Not only did they go the extra mile to make our experience a truly magical one… Read Full Review

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