Adore Cruises Reviews

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★★★★★
4.6 / 5
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★★★★★

“Adore/America--Amazing Experience”

Written on: 24/10/2013

Since childhood I had a dream to travel across the ocean to the USA,and to visit the great natural features of "The West". Thanks to Adore cruises,and their agent Max I had my every wish fulfilled. Thanks to the flexibility of their staff, I was able to combine a packaged tour with several additional requirements, such as visiting the Grand Canyon. The "Queen Mary" gave to us a taste of luxury never before experienced,with many unexpected events such as lectures on a wide range of topics.The… Read Full Review

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★★★★★

“Queen Mary 2 New York Niagara Canada”

Written on: 30/09/2013

Good contact Greg everything slotted into place .Price good value. R Shattock… Read Full Review

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★★★☆☆

“Availability of Tickets”

Written on: 30/07/2013 by Berrybrookmeadow (1 review written)

Although I have paid my cruise and flight package, I am told the tickets will not be available until 3 to 4 weeks before departure. In the past with other travel operators I have recieved my tickets (air, hotel and cruise ) almost straight away. Obviously I am a bit nervouse, we travel in October and will be away until a few days before travelling to Genoa to catch the MSC Opera to Cape Town. Shelley from Adore has been a delightful person to speak to, but she is following company policy… Read Full Review

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Adorecruises's Response to Berrybrookmeadow's Review

Written on: 22/10/2013

Sorry for the delay in replying to your review. I am trusting that you have all of your tickets and you have got away safely. Unfortunately the travel industry has changed over the last few years with the cost saving of e tickets and e personalisers. I can assure you we do our best to get our tickets out as soon as possible.

The companies line is we tell guests to expect their tickets 10 -7 days before departure. In reality we work one month ahead with our ticketing report. We ticket as early as we can so one the guests feel reassured but also if there are any problems we have time to resolve them

I hope you had a good holiday

Regards

Ian Gilder
MD

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★★★★★

“Another wonderful cruise!”

Written on: 28/07/2013

Just returned from a Baltic cruise with Carnival booked with Adore Cruises. It was everything we expected and more and equalled the information supplied before we booked and travelled. We sailed from Dover for the first time and were impressed by the ease and swiftness of the embarkation process. We really enjoyed the whole experience. Our booking was handled by Max and we had enquiries delt with by Shelley. Emails were always dealt with immediately and they were pleasant and helpful on the… Read Full Review

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★★★★★

“Med cruise and monaco grand prix”

Written on: 18/06/2013

Following a great cruise around the med on the msc splendida we were late disembarking at Genoa, we were met by adore cruise reps and put on themed coaches to get us in the Grand Prix mood and taken to San Remo for a night. We were due to take a train to monaco the next morning for the race but received the amazing news that at their expense, Adore were putting on coaches at their expense to make it easier for us. Not only did they go the extra mile to make our experience a truly magical one… Read Full Review

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★★★★☆

“Niagra Falls New York and Queen Mary 2”

Written on: 11/06/2013 by MalcolmSpringalll (1 review written)

This is the third holiday booked with Adore and the 4th in October. This Niagra Falls New York and transatlantic home on the Queen Mary 2 is very good value. Adore are very helpfull and willing to change things around to suit your needs. Lots of good memories and the ship is fantastic experience. Lots of moving suit cases around so don't take more than you need. This is the second time we have done this trip and find it good value. The Falls are quite spectacular and a trip to the lakes is… Read Full Review

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★★★★☆

“MED & MONACO ”

Written on: 01/06/2013 by JTBoucher (1 review written)

Recently returned from a cruise aboard the MSC Splendida followed by a trip to San Remo and the Monaco Grand Prix organised by Adore Cruises. Booking with Adore was easy and all the staff are very helpful ( and patient(!!). Trip was "splendid" and the few hiccups were sorted with a smile. MSC Splendida is a beautiful ship. Hotel in Sanremo was lovely, we even had a sea view which was a bonus. Monaco Grand Prix trip was as expected, AMAZING! Worth seeing if you ever get the chance. We… Read Full Review

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★★★★★

“HOLIDAY TO AMERICA/CANADA”

Written on: 13/05/2013 by hatfield14 (1 review written)

We have recently returned from a holiday to Canada and America which was booked through Adore Cruises. The holiday was a package deal which included Niagara Falls, New York, and returning on the Queen Mary 2 .The deal was booked with Gregg at Adore and he was just superb in the way he handled our booking especially as we wanted to make changes. Even after we made the booking we changed some items and all the staff we dealt with at Adore were very accomodating and helpful. I would recommend… Read Full Review

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★★★★☆

“Fabulous holiday.”

Written on: 06/05/2013 by Holidayaddict1 (1 review written)

Adore cruises were helpful from the enquiry stage, through booking, and right up to our departure. Just prior to departure we were given a named contact in case of any problems whilst on holiday. Max was very helpful when we encountered a small problem and has ensured this has been fully resolved. This is the second time we have been with Adore and we would not hesitate to book with them again. We had a fabulous holiday… Read Full Review

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★★★★★

“cruising the china sea, with 3days in Beijing and Bangkok”

Written on: 27/04/2013

What a fantanstic itenary, from start to finish we couldn't fault this holiday, Adore cruises did us proud with not one problem. The pre and post cruise days were well organised, with very good hotels and plenty of excursions of great interest. The hotel in Bangkok even had a free shuttle bus to evening markets and shopping malls. Thank you Adore cruises for such good organisation we will certainly use you again… Read Full Review

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★★★★★

“Diamond Princess Cruise Beijing to Bangkok”

Written on: 24/04/2013 by DandBMawby (1 review written)

We have just returned from the above and it was everything we expected and more! The service we received from the Adore Cruises staff was excellent - always patient with our quiries and very professional. The hotels, arranged tours and tour guides in Beijing and Bangkok were all excellent - we have no hesitation in recommending this cruise package. A memorable holiday for us both. D and B Mawby… Read Full Review

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★★★★☆

“Far East Cruise”

Written on: 16/04/2013 by blackspider (1 review written)

Had never booked through Adore Cruises before, and spoke to them re 3 night Hong Kong stay, 8 nightd Queen Victoria cruise, and 3 night Singapore stay. Should have had a list of questions prepared as after giving my card details found hotels were 3 star and flights were indirect with Turkish Airlines. Although only on phone for minutes informed to cancel would cost 200 pounds. Anyway stuck with it and glad we did. Upgraded hotels to 4* for minimum cost, and he also changed flights to direct… Read Full Review

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★★★★★

“New York and Bahamas Cruise - Feb 2013”

Written on: 25/02/2013 by annexzpy (1 review written)

Booked a cruise with Adore cruises departing February 8th 2013. Should have included a 2 night stay in New York and then an 8 night cruise to the Bahamas. Due to the snow storm on the East coast of America all flights were cancelled into New York on the Friday. We were turned back from Manchester airport and told to return home. We phoned the airport and the airline help desk, but were told no flights available (All New york airports closed) and they could not find any alternative flights… Read Full Review

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Adorecruises's Response to annexzpy's Review

Written on: 25/02/2013

Dear Anne,

Thanks for the kind words and thanks for your patience in what was a difficult matter which came out of the blue. I am glad you had a good time and the snow did not spoil your holiday. These things happen occasionally and we always do our best for customers. What was refreshing was you knew it was not our fault but worked with us to get you away.

Looking forward to helping you on your next holiday.

Regards

Ian

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★★★★★

“Cunard World Cruise to San Francisco”

Written on: 10/02/2013 by FCATIDMAN (1 review written)

We responded to an Add in the Daily Mail for a Cunard cruise which we had been looking at in the Cunard brochure. Looked to good to be true but sure enough it was the real thing. 24 day cruise from Southampton via the Panama Canal with a 3 night stay in San Francisco and return flight with Virgin Atlantic. Dealt with Max throughout who responded by return regarding any queries and some chosen upgrades on cruise, hotel and flight. All arrangements were confirmed by email with full… Read Full Review

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★★★★★

“Retrospective review for two holidays”

Written on: 09/02/2013 by audal29 (1 review written)

My wife and I have experienced two great holidays with Adore and will definitely use them again. In 2011 Andrew arranged our Alaskan holiday with a flight to Chicago where we were to make our own transfer arrangements both to our hotel & two days later to the Amtrak station - I have to admit I was a little concerned but really it was so simple & probably much quicker than if we had to look for anything arranged by others. Yes the hotel was basic, coffee maker, tv, etc. but perfectly acceptable… Read Full Review

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Adorecruises's Response to audal29's Review

Written on: 25/02/2013

Dear Audal

Thanks for your kind reviews and it has been a pleasure in servicing your holiday requests. You know our details and looking forward to getting your next cruise all booked for you

regards

Ian

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★☆☆☆☆

“Las Vegas and Hawaii Cruise”

Written on: 06/02/2013 by Hoober (1 review written)

What can only be described as appalling organisation ! Prior to departure the flights were changed several times, they even wanted us to fly out of one airport and return to another. On arrival in Vegas we found that we had no hotel reservation and despite telephoning every day for 5 days they failed to get it sorted. On our last day Adore told us to settle the bill and they would refund us on our return. One month later we are still waiting to be reimbursed. They do not reply to e mails or… Read Full Review

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Adorecruises's Response to Hoober's Review

Written on: 08/02/2013

Dear Guest,

I am sorry that you have to take the time to post a review on this website. Unfortunetly I do not agree with all of your comments. Yes I 100% admit that there ahs been a problem as we have been let down by our bed provider Low Cost Beds. We have taken the steps to take them off our approved suppliers list as this is not the first time a guest has arrived and the booking has not been there.

When you called in, we made 4 phone calls to LCB who informed us that it had been resolved and you would not be charged. Unfortunately someone in their company has not done what is asked of them. I understand we do not reply to emails, I have in front of me, emails sent to you.

However we are speaking to Low Cost to find out what has happened. They have 28 days to acknowledge and respond.

As a company we have been let down by a supplier and if you check all of our other reviews we pride ourselves on our customer service. I will be emailing you shortly to set out the position but you can rest assured you will be obtaining any refund due to you and a gesture for the inconvenience.

Regards

Ian Gilder

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Hoober's reply to Adorecruises's Comment

Written on: 08/02/2013

In answer to your response I have the following comments to make.

Firstly its a shame that I felt it necessary to take to making comments on the internet. Had someone in authority spoken to me personally then I wouldn't have made my views public. You need to look how you deal with customers

Secondly my contract is with Adore cruises and not low cost beds, how you investigate that is your issue not mine That is something you need to deal with behind the scene, you shouldn't try to deflect the blame on them. Your procedures failed.
I gave Adore Cruises ample opportunity to resolve this whilst we were in Vegas and nobody was prepared to either speak to me or have the courtesy to call me back
What angers me is that I am still awaiting solution, it shouldn't take 28 days!

Please give me the courtesy of a phone call to discuss

regards

Dave

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Hoober's reply to Hoober's Comment

Written on: 23/03/2013

Well the 28 days has passed and we are still awaiting a response regarding as previously stated by Mr Gilder he has not either e-mailed or telephoned.

When using a travel agent you expect them to respond especially if they cause the problem. Its when it goes wrong you need the travel agent to sort it.not abandon you! They tell you to pay the bill and they will refund you on your return but in reality they just ignore you.

Well Mr Gilder it looks like we are off to court. This may not seem a lot of money to you but it is the principle that counts to me.

Regards

Dave Thompson.

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★★★★★

“Great booking experience”

Written on: 25/01/2013 by grandmatina (1 review written)

The process of booking our stay and cruise holiday was speedy and efficient. We were given a wide choice of hotels in San Francisco by Aamir, who picked up on my limited mobility and made every effort to tailor the booking to my needs, even going so far as to book a wheelchair at the airports. This is something I normally have to do myself. We were able to choose a suitable cabin with a balcony near the lifts for our 10 night Alaska cruise on the Grand Princess. Not only did we get great… Read Full Review

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★★★★★

“Amazing VFM”

Written on: 18/01/2013

For a good deal less than the price of a business class air fare, we flew to NYC, spent three nights in a reasonable Manhattan hotel and then seven nights on the QM2 back across the Atlantic to Southampton. What a way to start the new year. Kudos to Adore for arranging all this pleasantly and absolutely painlessly. The highlights? Definitely the QM2. We are seasoned travellers but have never cruised before. To be honest, what appealed was the trans-Atlantic crossing on probably the most… Read Full Review

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★★★★★

“Excellent service from Adore Cruises”

Written on: 23/11/2012

I must praise the excellent service received from Adore Cruises and particularly from Max re our Princess cruise to the Far East. The full itinerary included 3 night stays in both Bangkok and Beijing in addition to the 16 day cruise which called into amazing ports in between. The booking was dealt with efficiently and emails always answered the same day if not within the first hour. All paper work arrived in plenty of time and was complete. Visa advice was given appropriately. We were fortunate… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 11/10/2012

We booked our cruise with MSC through Adore and from start to finish the service was first class. The cruise itself was fantastic apart from Embarkation and Disembarkation at Genoa.On arrival there were no MSC staff to direct from the coach to the terminal but it was worse still when we left the ship as we were all directed to the wrong side of the terminal and again no MSC staff to assist. I sent a complaint to MSC and copied Adore in and i received a mail back from Ian at Adore stating he… Read Full Review

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