Click Transfers Reviews - www.clicktransfers.co.uk

★★★★★
4.5 / 5
903
90.4% of users recommend this
  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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“Never Use Again”

Written on: 13/05/2016 by Findlay5805 (1 review written)

Twice in the last 2 months I have received an email the night before I was due to go on holiday advising me my airport transfers had been cancelled and a refund would be made. This is totally unacceptable as the company must have known before the day I was due to arrive that they couldn't pick me up especially when one of the holidays was arriving at night with young children. If I hadn't checked my emails I would have arrived at the airport and been waiting for my transfers. The lateness of… Read Full Review

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“Does just what it says on the tin”

Written on: 12/05/2016 by CarsenBowen (1 review written)

This company offered the best price on the market for our transfer in Crete. The booking process is quick and easy and voucher arrived moments of completing the booking with clear instructions which worked perfectly on arrival. Didn't have to wait long to leave the airport and on the way back it was just a case of making a quick telephone call to get the pick up time and the coach picked us up at outside our hotel bang on time to get us back to the airport, so couldn't fault Click Transfers and… Read Full Review

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“Great company !”

Written on: 12/05/2016 by StephanyCostello356 (1 review written)

Used many times, always a good friendly service. Driver even stopped so we could get some water! Just as good on the return, prompt pick up , clean car and friendly driver. Would recommend… Read Full Review

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“ DO NOT BOOK”

Written on: 10/05/2016 by Alice1971 (1 review written)

I had 2 holidays booked so had 2 transfer booked. My husband took I'll so had to cancel, I was able to to take the later holiday however I had already cancelled the transfers and agreed with then I would use the credit for another holiday. When I contacted to rearrange the transfer, they said it would be easier if I placed a new booking and pay for it, then they assured me they would refund me that day!! They have still not refunded me. I have emailed them and rang almost daily. They are just… Read Full Review

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Alice1971's Response to Alice1971's Review

Written on: 13/05/2016

I managed to speak to manager a few days ago, I was told that when I rebooked my transfer the money was not taken from my bank. When I checked this on my online bank statement this was correct, as for the first transfer for 2nd of April I was told I'd receive a full refund. They asked if I'd remove my review as they felt it was unfair. If they had not ignored my calls & emails this could have been avoided. I strongly believe they think if they ignore customers, they will go away. After reading other customers reviews on this site, it seems I'm not the only one being ignored. Click Transfer needs to address this problem, as they will lose customers. I have to say though the actual private transfers I booked were of top quality. The car was of good standards, the drivers were very polite & on time, I also felt safe with their driving. If I was to rate it for the actual transfer I'd rate it 5 stars.

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“Would not use again ”

Written on: 30/04/2016 by Matthewssv1960 (1 review written)

Arrived in Ibiza , and had arranged the transfers with Click transfers, they were there to meet us at the airport as arranged and the transfer went smoothly. The return transfer had to be re-confirmed 24 hours before which we tried to do , but when we rang the instructions were in Spanish with no option to change to English, luckily the receptionist in the hotel was very helpful, and the pick up time was arranged for 9.20 am for a 11.15 flight , as the transfer only 15 mins was not too worried… Read Full Review

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“Left us stranded! ”

Written on: 29/04/2016 by Jessadam (1 review written)

Left us stranded at the airport Apparantly they are happy to take your money but not give a service! I was told we would be refunded for our taxi to our hotel because it was very expensive and not our fault but as a goodwill gesture they would refund by their airport representative and their telephone operator now they are ignoring my emails. Not happy! The last email I got was very poorly written too but nothing since! Come on click transfers even a bit of communication would be nice!!… Read Full Review

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“Prepare To Be Left Stranded And Out Of Pocket”

Written on: 15/04/2016 by Vanceuu418 (1 review written)

Click Transfers cancelled our return hotel transfers by email on a Friday evening the very night before departure from the UK. Any cancellation is a hassle you do not need but the night before is completely unacceptable. We were not able to find an alternative transfer with another company as they all require minimum 24 hours notice. Click Transfers offered no help at all and we have been left greatly out of pocket making our own way to the hotel.I am absolutely disgusted with this company and… Read Full Review

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“Disgusting, DON'T USE”

Written on: 10/04/2016

A few days before our flight, we got an email saying they can not transfer us to our accommodation and cancelled the contract. A frantic search we used Viva Transfers who were great. ( Viva was by shared bus). We got a private taxi for £3.00 more to deliver and collect us from airport to accommodation. We certainly will not use Click Transfer again. The only positive comment is they re payed our funds. … Read Full Review

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Cliffdale's Comment

Written on: 10/04/2016

I meant to say Click was by mini bus and Viva was by taxi for £3.00 more

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“Airport transfer no-show. Customer Service not responding”

Written on: 04/04/2016 by Federhirn (1 review written)

After realising that my evening arrival would make it difficult for me to reach my accommodation (in Crete) using public transport, I booked an airport transfer through Clickstransfers to take me to Rethymno, where I could then catch a bus. I received a booking confirmation. When I arrived at the airport, no one was waiting for me. I followed the instructions and stayed in the terminal. I tried to phone both the regular and the "emergency" phone numbers provided in the booking confirmation… Read Full Review

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“Never collected us!!!”

Written on: 30/03/2016 by Nancy321 (1 review written)

Worst experience I can recall. Not only did no-one collect us and our child from the airport, leaving us stranded in a strange country in the middle of the night. 4 days later we can still not get hold of anyone at click transfers! They have basically taken our money and done nothing! They don't respond to emails or phonecalls and the local agent stopped working with them 4 months ago because they had so many problems, I see why! DO NOT USE THEY CANNOT BE TRUSTED… Read Full Review

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K20Cal's Comment

Written on: 31/03/2016

That's terrible, they should be totally ashamed of themselves. I won't risk using them then!

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“Good Service ”

Written on: 19/03/2016

Used this service 5 times and had no problems. Always found them reliable… Read Full Review

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“great service great value”

Written on: 15/03/2016 by AileenMurphy-Alt309 (1 review written)

I would definitely recommend this company. I am a female who travels on holiday alone, so its really important for me to feel safe and looked after. Click transfers does this every time I travel with them. Always waiting for me, no hassle, airconditioned coaches, and great value too, would definitely recommend… Read Full Review

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“Great service - great price! ”

Written on: 09/03/2016 by Star-ickle (1 review written)

Can't recommend this company enough. Used it for the third time last year when I booked a week in Spain for myself, brother and sister-in-law. We were greeted at the arrivals at the airport as soon as we landed, with a lovely guy with my name clearly shown on a card. He took us to the minibus and very kindly offered to take my case too. It was a quick journey to the apartment and as we hadn't been to the resort before, he showed us exactly where to go to check in. The return journey was just… Read Full Review

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“Click transfers failed to pick us up Do NOT use this...”

Written on: 08/03/2016 by Julieburks (1 review written)

Do NOT use Click Transfers, they were not there to meet us at airport and do not take responsibility for letting us down. Our trip cost us a foretune in taxi fares due to this company not informing us before our departure that the company they use abroad had stopped operating. If they had of let us know prior we could have made alternative arrangements but they failed to do this and then do NOT reimburse you. I definitely would NEVER use this Company, they are useless… Read Full Review

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“Best price and excellent service”

Written on: 28/02/2016 by Simpsonox303 (1 review written)

This was by far the best price I was offered and the service was excellent. Half hour wait on arrival is no more than to be expected. Prompt and quick service on return… Read Full Review

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“Service as it shoud be !!!”

Written on: 21/02/2016

It is nice to write a positive review for a change. We could not have been more pleased with the service from start to finish of our journey from Krakow airport to Bialka ski area in Poland. Both journeys to and from were very smooth, with nice clean cars and very nice polite drivers who both spoke good English. We were met at the airport with a sign with our name on and a very warm welcome from Paulo our driver, he also pushed our trolley through the airport to the car park. Will 100% be using… Read Full Review

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“Faultless service ”

Written on: 21/02/2016 by Ewan009 (1 review written)

Just used this company for a return transfer for my family to/from Madrid airport. Everything was perfect. The driver was waiting for us on our arrival. There were 7 of us including a 5 month old baby. I'd requested a suitable car seat and was a bit worried beforehand that it wouldn't be there. However it was provided as requested on both journeys. On our return, the driver arrived on time. I couldn't have asked for a better and easy service. Thank you. … Read Full Review

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“Lonely arrival ”

Written on: 18/02/2016 by Dicksonrm181 (1 review written)

I booked a private transfer to pick me up at the airport when I went to Budapest, but when I got there nobody was there to meet me. I had to call the emergency number on my mobile which wasn't cheap and then wait nearly an hour to be picked up. I completed when I got home, but they weren't interested and were not very helpful. Won't be using them again… Read Full Review

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“Lonely arrival”

Written on: 16/02/2016 by Jackiek99 (1 review written)

I booked a private transfer to meet me at the airport in Budapest and take me to my hotel, but when I arrived there was nobody there to meet me. I had to call the emergency number and wait nearly an hour for someone to collect me. Terrible service and customer services was not interested when I complained. Definitely won't be using this 'service' again… Read Full Review

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“Worst company ever”

Written on: 12/01/2016 by RyderSalisbury35 (1 review written)

Travelled to Turkey September 15 arriving at Dalaman airport in the early hours to find there was no one to pick us up, resulting in us having to pay £60 for a taxi to our hotel for which we obtained a receipt, after a number of phone calls and emails clicktransfers.co.UK agreed to refund us if we sent a copy of receipt. On our return home we did as requested but after numerous emails they decided that the receipt said Turkish lira not GBP so we're not refunding, but the receipt clearly says… Read Full Review

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