Eco Movers Reviews - www.ecomovers.co.uk

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★★★★★
4.9 / 5
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★★★★★

“Amazing Company to use !!!”

Written on: 20/01/2012

We contacted numerous removal companies for quotes and eco movers came back as the cheapest. The day before i was called to give a time of arrival as a curtesy which was great. On the day the 2 men arrived on the dot very impressed, very friendly, but most of all took into consideration our needs as moving home is a very stressful time. I am amazed with this company and would reccomend them to absolutely anybody. what also got me was their pricing structure unlike most companies they dont… Read Full Review

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★★☆☆☆

“Poor advice, planning and execution; damaged & soiled...”

Written on: 08/01/2012

We did a double move with Eco Movers, first from our old flat to their storage, and then from their storage to our new flat. To start off we were given poor advice in planning our move. First we were advised to use two trucks rather than one, which we agreed to. Then the day before the move we were advised that one truck would be sufficient - I now suspect they needed the second truck for another job. One truck turned out to be insufficient for the job and our truck needed to go back and forth… Read Full Review

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Cadogantate's Comment

Written on: 12/01/2012

Dear Mr XXX

We are really very sorry that you were unhappy with your move and the events following it.
However, as you can see from previous reviews across the internet, we have a justified reputation for providing excellent service at competitive prices and we have not achieved this through treating our customers unfairly or through being incompetent at what we do.

We originally proposed a “two van two crew move” because this was what was required to do the job in one journey. Instead you were happy to do the move with one van given the opportunity to save money. We advised you that with only one van this would almost certainly involve more than one trip but to help you cut costs we agreed to go ahead with one van and in addition to absorb the cost of travel time if more than one trip was needed. This generous offer by us saved you money but the move of course took longer than if we had used two vans. We were still very happy to offer you a two van service. This was your decision, it was not a failing on our part.

As regards your complaint about the insurance excess, because even with the best operatives and packing materials moving is a risky business, we offer our valued customers a range of insurance options. We provide free of charge insurance for any loss or damage over £500 or, for only £50 more, provide comprehensive cover for loss or damage over £50. This was not buried in the small print as you suggest. You signed the insurance instruction stating in full size type and clear as day “I understand that in the event of a claim against you in respect of the work, I am responsible for the first £500”. We are an ethical company that offers a fair deal at a fair price and always makes the terms clear and straightforward.

In summary, we told you clearly in advance that more than one trip would probably be involved and that in the event of loss or damage you would be responsible for the first £500. You could have paid a little more to avoid these risks but chose instead to save the cost and take the risks. In all fairness it is, at best, unfair of you to now complain at the two trips and the £500 excess.

Nevertheless we are grateful to you for your feedback and in the interests of goodwill, we would like to offer a you 25% discount on your next move with us. Feedback from our customers, whether critical or supportive is crucial to the continued success of our business and I would welcome the opportunity to discuss your move with you further if you wish so please do not hesitate to contact me on my direct line 020 8971 4323. Darren Pardy General Manager Eco Movers.

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★★★★★

“I would highly recommend ECOMOVERS”

Written on: 28/10/2011

I do not usually write online reviews but decided that I should for ECOMOVERS because of the excellent service that I received last week when I moved house. They were fantastic from start to finish. Lorenzo & Yusef kept in touch to let me know what time they would arrive. Once they had they immediately set to work in an effeicient, friendly and professional manner which made the whole experience a lot less stressful. I would 100% recommend them to any friend and will use them in future… Read Full Review

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★★★★★

“Too good, but true!”

Written on: 24/10/2011 by Racc (1 review written)

I sometimes question if the overly positive reviews on sites such as this are real. Perhaps a friend of a friend has written the review, I wonder? But I had a 100% positive experience with Ecomovers and that's the truth! Before appointing a moving company I did some research and it was hard to tell a difference between lots of the companies. So I chose to use the same company the people I was buying from were using, because I thought it might make the 'swap' on the day easier. I found… Read Full Review

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★★★★★

“Excellent”

Written on: 19/10/2011

We hired Ecomovers to move from a 1st floor flat to a first floor flat. They were fantastic! Not only were they polite, reliable, and trustworthy, but they took great care with our new floor. Also, we had a particularly stubborn piece of furniture that was extremely heavy that they attempted 3 different ways to try and get it in our flat. I would definitely recommend them again!… Read Full Review

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★★★★★

“Efficient and Friendly Movers”

Written on: 07/10/2011 by dcousin (1 review written)

I was slightly apprenhensive beforehand as Eco Movers quote was so much cheaper than anyone else and friends were warning me to be careful..... but Shaun on the phone & email beforehand reassured me that it would all go smoothly. On the day Adam and his team were truly amazing - they called before their arrival time to apologise that they were caught in traffic and would be a few minutes late, but they made up for it when they arrived..... nothing was too much trouble and their efficient but… Read Full Review

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★★★★★

“Excellent service!”

Written on: 26/09/2011

I used EcoMovers recently to move my belongings within London. Clearly somewhat dreading the day of the actual move, I was very positively surprised with how easy it all was in the end - thanks to the two hard-working, fast yet careful, and friendly helpers from EcoMovers who got all my stuff (including some rather heavy and awkwardly shaped furniture) down one and up again 3 floors within the minimum time of 2 hrs. I was also pleased with being informed in time that the van would turn up a… Read Full Review

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★★★★☆

“Hard working, trustworthy and reliable removable firm”

Written on: 23/09/2011 by joerolls (1 review written)

I used Eco Movers on a recent house moving, they were used as a packing and removal service and found them very good, and would recommend using them again and to friends. There is always a concern to find reliable tradesmen but I was very happy with the service I received from Eco Movers, from the removal men themselves to those on the end of the telephone. They were reliable, courteous, hard working and careful with our belongings. They turned up on time and worked quickly, plus they also… Read Full Review

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★★★★★

“Excellent and fast service”

Written on: 08/09/2011 by Jen64 (1 review written)

I've used Eco Movers before and been impressed and they were just as good this time. Easy to book and get a realistic quote; received two calls to let me know when they would be with me and the movers themselves were charming, ridiculous strong and very energetic. Had all my stuff down two flights of stairs in 20 minutes but were still really careful and considerate with the boxes. Fantastic value for the service they deliver. … Read Full Review

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★★★★★

“Strong excellent movers”

Written on: 06/09/2011

The estimate was fair and pretty accurate. The movers were polite, on time and, above all, strong. Very careful and quick packers. I had a pretty big move to the fifth floor without a lift and Shane and his team worked tirelessly without complaint. Highly recommended… Read Full Review

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★★★★★

“Excellent service, great team of people”

Written on: 25/08/2011 by djhworld (4 reviews written)

Initially I was a bit unsure about using a removals company as I've never had any experience of using one in the past. So when it came to having to search for one, I was largely unimpressed with what was out there on the market, that was until I found EcoMovers. First impressions are extremely important so I was hugely impressed with their website. The website is genuinely brilliant and shows that the company understands the power of good design and most notably, understands the power of the… Read Full Review

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Djhworld's Response to djhworld's Review

Written on: 25/08/2011

(for some reason my review got cut off)
The "instant quote" feature was absolutely superb and gave a good breakdown of timed estimates and roughly how much the service was going to set you back. You wouldn't believe how many competitors fail at this task, as a person who's new to having a removals service done I really wasn't sure how long a move would take, so the "instant quote" feature gave me confidence to go ahead with booking a move with EcoMovers.

Prior to my move my circumstances changed and I needed to put my stuff into storage as the tenant in my new address refused to move out (thus leaving me in a tricky situation!), thankfully Alex in the office gave me a call and said this would be fine and suggested I used their storage facilities for my stuff. Figuring this would be less hassle I agreed and looked forward to my move.

So on the day I was greeted by Sam and Antonio, two really friendly chaps who were amused at how little stuff I had and they hauled it all out into the van (which was quite far away from the property) in around 30 minutes. Couldn't have been happier with the result really, both of them were professional and friendly and put me at ease for what was, until that point, a very stressful week for me.

After the move into storage, there was a minor mishap with the invoices but the team in the office (Alex and Khuram) resolved my issues promptly and to a satisfactory standard.

So to conclude, I was more than happy with the service provided by EcoMovers and I'd heartily recommend them to anyone thinking of using a removals company. Good prices, good communication and eco-minded (obviously)

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★★★★★

“Excellent service”

Written on: 22/08/2011

We recently moved house and used Ecomovers to pack and move all of our belongings. Ian, Peter and Sam arrived on time and were fantastic. They were cheerful, upbeat and enthusiastic which is just what you need when moving house. Nothing was too much trouble and they delivered a great service. Would definitely recommend Ecomovers to anyone!! Thank you!!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/06/2011

I have had the pleasure of using Eco Movers on 3 occasions, all of which have been very successful. I was advised to use them by my sister who has used them twice. They are very efficient, nothing is too much bother for them and a process that has in the past (when using another removal service) has been very stressful was a complete stress free process. Each time I have had different removal men and each one of them was polite and efficient. The administration side is quick and easy. I would… Read Full Review

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★★★★★

“Excellent service from an Eco friendly removals company”

Written on: 27/05/2011

Fast, efficient and friendly service. After i got a estimate online Alex in the office really looked after me and helped plan my move down to the last detail. The men that moved me (nick and erhan) were really friendly and actually made the whole move fun. Very reasonably priced given the level of professional service. Eco friendly too!!!!! Big thumbs up. Well done Eco movers… Read Full Review

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★★★★★

“Excellent price, excellent quality, excellent service,...”

Written on: 17/05/2011

Excellent price, excellent quality, excellent service, friendly and careful removal staff... Cant fault them at all… Read Full Review

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★★★★★

“Ecomovers helped us pack and move hundreds of boxes of...”

Written on: 30/04/2011

Ecomovers helped us pack and move hundreds of boxes of books and other office stuff; they were helpful, efficient and patient, even though our lift didn't work. We liked the fact that they reused some of their old boxes and that these were free… Read Full Review

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★★★★★

“Service with a smile.. Eco Move are the best and I...”

Written on: 21/04/2011

Service with a smile.. Eco Move are the best and I would highly recommend their services. Harry in the office is polite and efficient and Dean, Russell & Erron were able to take the stress out of moving house by being fast, careful with our valuables and considerate of our privacy. Nothing was every too much trouble and I couldn't recommend them enough… Read Full Review

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★★★★★

“We loved you guys!!! Dean and Chris did a sterling job...”

Written on: 18/04/2011 by thesalters (1 review written)

We loved you guys!!! Dean and Chris did a sterling job of moving us from London to Ludlow and despite our endless boxes and awkward stairs they just kept going and smiling!! Moving house is a pretty stressful time especially as we have two small children, eco movers made the actual move as painless as possible for us - thankyou xx… Read Full Review

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★★★★★

“An excellent, reliable service with consistently...”

Written on: 18/04/2011 by Tess Willy (1 review written)

An excellent, reliable service with consistently friendly and efficient staff - it made moving as good as it possibly could be!… Read Full Review

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★★★★★

“I booked Eco movers for my move across london and was...”

Written on: 13/04/2011

I booked Eco movers for my move across london and was so happy with their service that i would always recommened them to everyone i know. They took great care carrying all my belongings and even specialist care over my valuable chairs. The guys who moved me were very professional, friendly and very helpful in a stressful situation. And the payment plan was a 50% deposit up front and then the rest was taken 3days later, what a brilliant service. Thank you so much Eco Movers, you made the move… Read Full Review

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