Eco Movers Reviews - www.ecomovers.co.uk

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★★★★★
4.9 / 5
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★★★★★

“Highly recommended”

Written on: 26/06/2012

Before I moved, I spent time looking at what company to use for the move. I wanted a company who could pack and move me over 2 days and liked the fact they were environmentally friendly. I read great reviews about EcoMovers and they also used paper to wrap not bubble wrap and I was also given the option of having used boxes rather than buying new ones. The team of Andy, Peter and Danny were great. They were efficient, courteous, polite and fun. They did a fantastic job and were patient when… Read Full Review

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★★★★★

“Tough job done well”

Written on: 20/06/2012 by iansherratt80 (1 review written)

Small lift,Lot's of boxes but not enough.No problem just got on with it well pleased with removel men and Errol and Paul in the office as i had several quotes over many months as things kept changeing.Would reccomend to anyone, keep the good work up lads your doing a great job. Kind Regards Ian Sherratt… Read Full Review

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★★★★★

“EcoMovers excellent service for home removals -...”

Written on: 09/06/2012 by Trond (1 review written)

We were so impressed by the level of service provided by EcoMovers helping us with our relocation. They showed up in good time and were extremely helpful on the day of the move. EcoMovers had been recommended by a good friend who had used their services late last year, and we would absolutely recommend the two guys who helped us, arriving as requested, they were both exceptionally helpful, polite, friendly and professional. They made a stressful move a hell of a lot easier! HIGHLY… Read Full Review

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★★★★★

“Hard working”

Written on: 22/05/2012

The removal guys I had were great. They called in advance to let me know how far away they were and worked quickly and efficiently all afternoon. The guys were friendly and super helpful and I would definitely use them again for another move, as they really took the hard work out of the day for us. Thank you very much for being so great!… Read Full Review

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★★★★★

“Stressfree, helpful movers”

Written on: 30/04/2012

Eco movers were fantastic, from the guys in the office who did their best to get the best price, to the three different men who actually moved our stuff over two days. We had a last minute change as the overnight storage we had booked originally was really poor (not Eco movers!) and there was a rush to another storage company. The guys were unfazed and helpful in getting everything sorted. They were careful with our belongings, efficient and I was kept informed of charges to my account… Read Full Review

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★★★★★

“Another great move with ECO Movers”

Written on: 12/04/2012

Having had a great experience with ECO movers the first time round I decided to contact them again for my next move. The guys in the admin office were welcoming and friendly and managed to find me the best deal they could based on my earlier move with them and provided some much needed boxes and packing material; very much appreciated. So a great start. When the movers came on the day they were so calm (while everyone else was flapping about as expected)and even helped pack up the bits I'd… Read Full Review

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★★★★★

“Excellent all round”

Written on: 11/04/2012 by MNT1 (1 review written)

This was a move we didn't want - we were flooded and forced out. It was a stressful period. But these guys were the only bright spark in a genuinely difficult time - professional, hugely careful, fair on the pricing (in regards to minutes worked and charging for them) and really nice people. I would definitely recommend them to anyone, and will use them again (if I am unlucky enough to need them!) The areas of greatest concern for me, beforehand, were how careful they would be with my… Read Full Review

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★★★★★

“Professional, Efficient, Friendly, Fantastic value!”

Written on: 08/03/2012

I couldn't recommend Eco Movers more. When speaking to them on the phone, whoever we dealt with each time we called up was friendly and professional. Nothing sounds like a problem to them, they are very happy to give advice and be helpful. On the big day, we had a van and two men who were amazing. We just couldn't believe how they got through everything. We were in total chaos but our two movers didn't bat an eye - they'd seen it all before and went round and finished up everything in a… Read Full Review

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★★★★★

“Fabulous service from start to finish”

Written on: 08/02/2012 by Ivan_Harknett (1 review written)

Having read other positive reviews for EcoMovers, I booked their service for my recent move. All I can say is that, on each occasion I interacted with them, their staff were efficient, polite and helpful. On a number of occasions, I collected packing materials from their base, and each time it was no inconvenience to them and the cost of the materials were simply charged directly to my account. I also liked the fact that I could get recycled packing boxes from them - which seemed sensible… Read Full Review

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★★★★★

“Great, efficient friendly removal service”

Written on: 07/02/2012

We got the 2 men and a van service with Eco movers and the staff was not only very polite and friendly but amazingly efficient. They went out of their way to help out and even went to the store to get a missing screw to re-assemble a bed. Definitely would recommend them, very impressed with the quality of the service… Read Full Review

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★★★★★

“Arek and Peter arrived early, and we weren't exactly...”

Written on: 27/01/2012 by AnnaReilly (1 review written)

Arek and Peter arrived early, and we weren't exactly ready for them. They were patient and helpful, and clearly not fazed by a rather neurotic and stressed woman flapping about (me). They gave great advice and nothing was too much trouble for them. All my furniture and boxes were expertly packed and we incurred no damage at all. In addition, the communication with the company prior to the move was very good. Overall, the service was excellent - great value for money and I'd highly recommend… Read Full Review

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★★★★★

“OH MY BETTER THAN SUPER MAN”

Written on: 26/01/2012 by theyak (1 review written)

What can I say they called the day before to let me know they were coming. Called 30 minds before they arrived. Moved everything carefully so quick and then unloaded even quicker. This is no spam , my email address is ivorjacobs@aol.com and I am happy to reply to anyone. and I though moving was going to be hard. Not forgetting the price was great. If only all companies were the same Keep it up!… Read Full Review

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★★★★★

“Amazing Company to use !!!”

Written on: 20/01/2012

We contacted numerous removal companies for quotes and eco movers came back as the cheapest. The day before i was called to give a time of arrival as a curtesy which was great. On the day the 2 men arrived on the dot very impressed, very friendly, but most of all took into consideration our needs as moving home is a very stressful time. I am amazed with this company and would reccomend them to absolutely anybody. what also got me was their pricing structure unlike most companies they dont… Read Full Review

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★★☆☆☆

“Poor advice, planning and execution; damaged & soiled...”

Written on: 08/01/2012

We did a double move with Eco Movers, first from our old flat to their storage, and then from their storage to our new flat. To start off we were given poor advice in planning our move. First we were advised to use two trucks rather than one, which we agreed to. Then the day before the move we were advised that one truck would be sufficient - I now suspect they needed the second truck for another job. One truck turned out to be insufficient for the job and our truck needed to go back and forth… Read Full Review

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Cadogantate's Comment

Written on: 12/01/2012

Dear Mr XXX

We are really very sorry that you were unhappy with your move and the events following it.
However, as you can see from previous reviews across the internet, we have a justified reputation for providing excellent service at competitive prices and we have not achieved this through treating our customers unfairly or through being incompetent at what we do.

We originally proposed a “two van two crew move” because this was what was required to do the job in one journey. Instead you were happy to do the move with one van given the opportunity to save money. We advised you that with only one van this would almost certainly involve more than one trip but to help you cut costs we agreed to go ahead with one van and in addition to absorb the cost of travel time if more than one trip was needed. This generous offer by us saved you money but the move of course took longer than if we had used two vans. We were still very happy to offer you a two van service. This was your decision, it was not a failing on our part.

As regards your complaint about the insurance excess, because even with the best operatives and packing materials moving is a risky business, we offer our valued customers a range of insurance options. We provide free of charge insurance for any loss or damage over £500 or, for only £50 more, provide comprehensive cover for loss or damage over £50. This was not buried in the small print as you suggest. You signed the insurance instruction stating in full size type and clear as day “I understand that in the event of a claim against you in respect of the work, I am responsible for the first £500”. We are an ethical company that offers a fair deal at a fair price and always makes the terms clear and straightforward.

In summary, we told you clearly in advance that more than one trip would probably be involved and that in the event of loss or damage you would be responsible for the first £500. You could have paid a little more to avoid these risks but chose instead to save the cost and take the risks. In all fairness it is, at best, unfair of you to now complain at the two trips and the £500 excess.

Nevertheless we are grateful to you for your feedback and in the interests of goodwill, we would like to offer a you 25% discount on your next move with us. Feedback from our customers, whether critical or supportive is crucial to the continued success of our business and I would welcome the opportunity to discuss your move with you further if you wish so please do not hesitate to contact me on my direct line 020 8971 4323. Darren Pardy General Manager Eco Movers.

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★★★★★

“I would highly recommend ECOMOVERS”

Written on: 28/10/2011

I do not usually write online reviews but decided that I should for ECOMOVERS because of the excellent service that I received last week when I moved house. They were fantastic from start to finish. Lorenzo & Yusef kept in touch to let me know what time they would arrive. Once they had they immediately set to work in an effeicient, friendly and professional manner which made the whole experience a lot less stressful. I would 100% recommend them to any friend and will use them in future… Read Full Review

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★★★★★

“Too good, but true!”

Written on: 24/10/2011 by Racc (1 review written)

I sometimes question if the overly positive reviews on sites such as this are real. Perhaps a friend of a friend has written the review, I wonder? But I had a 100% positive experience with Ecomovers and that's the truth! Before appointing a moving company I did some research and it was hard to tell a difference between lots of the companies. So I chose to use the same company the people I was buying from were using, because I thought it might make the 'swap' on the day easier. I found… Read Full Review

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★★★★★

“Excellent”

Written on: 19/10/2011

We hired Ecomovers to move from a 1st floor flat to a first floor flat. They were fantastic! Not only were they polite, reliable, and trustworthy, but they took great care with our new floor. Also, we had a particularly stubborn piece of furniture that was extremely heavy that they attempted 3 different ways to try and get it in our flat. I would definitely recommend them again!… Read Full Review

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★★★★★

“Efficient and Friendly Movers”

Written on: 07/10/2011 by dcousin (1 review written)

I was slightly apprenhensive beforehand as Eco Movers quote was so much cheaper than anyone else and friends were warning me to be careful..... but Shaun on the phone & email beforehand reassured me that it would all go smoothly. On the day Adam and his team were truly amazing - they called before their arrival time to apologise that they were caught in traffic and would be a few minutes late, but they made up for it when they arrived..... nothing was too much trouble and their efficient but… Read Full Review

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★★★★★

“Excellent service!”

Written on: 26/09/2011

I used EcoMovers recently to move my belongings within London. Clearly somewhat dreading the day of the actual move, I was very positively surprised with how easy it all was in the end - thanks to the two hard-working, fast yet careful, and friendly helpers from EcoMovers who got all my stuff (including some rather heavy and awkwardly shaped furniture) down one and up again 3 floors within the minimum time of 2 hrs. I was also pleased with being informed in time that the van would turn up a… Read Full Review

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★★★★☆

“Hard working, trustworthy and reliable removable firm”

Written on: 23/09/2011 by joerolls (1 review written)

I used Eco Movers on a recent house moving, they were used as a packing and removal service and found them very good, and would recommend using them again and to friends. There is always a concern to find reliable tradesmen but I was very happy with the service I received from Eco Movers, from the removal men themselves to those on the end of the telephone. They were reliable, courteous, hard working and careful with our belongings. They turned up on time and worked quickly, plus they also… Read Full Review

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