Eco Movers Reviews - www.ecomovers.co.uk

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★★★★★
4.9 / 5
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★★★★★

“Outstanding Service!”

Written on: 30/04/2013 by Clareoc (1 review written)

I was very impressed with the service that I received from Eco Movers. I was apprehensive about the move to begin with, but Eco Movers put me at ease from the beginning. The 2 guys that showed up were extremely polite and very respectful of all my belongings. The moved everything out quickly and with ease. The unloading of the truck was even faster. I would highly recommend Eco Movers!… Read Full Review

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★★★★★

“Great job, made moving so much easier than expected!”

Written on: 30/04/2013

From the initial quote discussion to the final invoice great service from Eco Movers. On the day updates from the office on arrival time (we booked flexible time), the guys were friendly, quick and efficient at loading the van managing to fit in all the extra bits I wanted moved. Unloading again very quick and careful and went above and beyond with lifting our fridge freezer into place! Overall very pleased with Eco Movers and would definitely recommend them… Read Full Review

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★★★★★

“A great service again”

Written on: 12/02/2013 by AndrewRyan (1 review written)

I've used Eco Movers twice in the past six months, and both times the service was great. It was a different pair of guys second time round, so it wasn't a fluke. Both times the move was carried out quickly, efficiently and safely. There was no drama - they took everything in their stride. Value for money was also excellent. I have already recommended Eco Movers to other people, and would not hesitate to book them again myself… Read Full Review

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★★★★★

“Value for money - friendly and professional people”

Written on: 04/02/2013 by christelle31 (2 reviews written)

I recommend strongly this company. From start to finish everything was perfect. It is rare enough to write a review. The price for the move was very competitive, the person with who I booked the removal was very professional and patient and the two removers who came to do the work were friendly, professional and efficient. In one hour everything was done! They also sent text to me to let me know that the removers were on their way and they called me the day before to give me a slot of 1 hour. I… Read Full Review

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★★★★★

“Great Service”

Written on: 31/01/2013 by Moddy (1 review written)

It’s not very often we feel the need to write a review of a service, but Itsvan and Daniel from the Eco Movers Team were exceptional in making our move a stress free event. They arrived at our house at the time requested, and worked hard to collect and deliver our belongings to the new house, not only did they take the utmost care of our belongings but also at all times remained professional, friendly and patient qualities which should not be underestimated when moving home. Thanks again to… Read Full Review

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★★★★★

“Excellent Service...from Start to Finish”

Written on: 28/01/2013 by klanc (1 review written)

The Eco Movers Team ensured our move was a stress free event, and it was worth every penny. We were very impressed with the service, right from my initial enquiry, through to the collection and delivery of our belongings. Paul & Saleena were extremely professional & efficient over the phone regarding our quote & booking. The online quote system was great and provided transparency of the costs involved. We also received a courtesy call the day before the move to confirm the arrival… Read Full Review

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★★★★★

“Great job”

Written on: 24/01/2013

Quick and efficient service… Read Full Review

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★★★★★

“Great service, stress-free move - the best movers around!”

Written on: 08/01/2013 by ginny209 (1 review written)

Couldn't be more satisfied with Ecomovers. My husband and I have used other movers in the past but they were careless with our belongings and generally quite rude. The experience we had with Ecomovers couldn't be more different - from the courteous call the day before reminding us of the time window that the movers would be arriving to the attention to detail and the care for our belongings that the movers themselves showed was really impressive. It look the amount of time that was estimated… Read Full Review

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★★★★★

“PROFESSIONAL, COURTEOUS, HELPFUL, EFFICIENT”

Written on: 25/12/2012 by ferguskeogh (1 review written)

Arrived with a professional approach to the task. Recommended altenative methods to those I had intended with more labour saving systems. Courteous when recommending change and explained in detail any risks.Efficientwhen carrying out their tasks… Read Full Review

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★★★★★

“great price offer”

Written on: 21/12/2012 by turkishproperty (6 reviews written)

we were offered a great price ecomovers, but we never moved afterall. i would recommend them to anyone… Read Full Review

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★★★★★

“Highly Recommended”

Written on: 17/12/2012

We used Eco Movers for a packing and delivery job. An excellent service from the beginning at a competitive price. The Sales Manager, David, was helpful and accommodating in the early planning stages. And on the day, the crew (Balazs, Istuan and Jonathan) were enthusiastic, good-natured and very professional at all times even when the job began to run late and they stood to miss their work Christmas party. Highly recommended… Read Full Review

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★★★★★

“Brilliant job”

Written on: 12/12/2012

We recently moved and hired ECO to do everything. And everything went very smooth. They packed, moved and unpacked without a hitch and no request was too much for the guys of ECO. For sure we will hire them again if we move again and I would have no problem recommending them to family and friends… Read Full Review

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★★★★★

“Highly recommended”

Written on: 10/12/2012 by robabbott (1 review written)

EcoMovers were the first people to respond to my request for a quote so I used them and I'm glad I did. Everything was organised with the minimum of fuss and the two guys that carried out the move were friendly and super-efficient. I am also very grateful to them for disassembling and reassembling a bed that wouldn't fit up the stairs. Indeed, the whole process ran like clockwork from start to finish and I was very happy with the price as well. I wouldn't hesitate to recommend these guys to… Read Full Review

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★★★★★

“little move”

Written on: 26/11/2012 by guest87687687 (1 review written)

really pleased with the help to move a few bulky items. very flexible to accommodate last-minute request to collect and dispose a few pieces of furniture. Cheers Vasily… Read Full Review

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★★★★★

“Absolutely perfect service”

Written on: 23/11/2012 by ShabadooGMan (1 review written)

Completely exceeded expectations. It could not have been more straightforward and easy. Not a single hitch - the whole removal process was perfect and utterly painless (I wish I could say the same about our experience with Currys, but that's for another time). The two chaps from Eco Movers who cleared the house were great. They got on with the job with absolutely no fuss and had the flat clear in less than an hour and a half (and we had a lot of stuff). They gave me a lift over to the new… Read Full Review

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★★★★★

“Excellent service - professional, efficient and good value”

Written on: 23/11/2012

I relocated from London to Yorkshire, with 4 months in temporary accommodation between properties. Eco Movers moved my furniture and belongings from London to storage, then from storage to Yorkshire. The service was very professional throughout. The pricing is clear and fair (I paid less than quoted for the final leg of the move), and the storage costs are very reasonable. The office staff are helpful and personable and helped to make a stressful time much less stressful - nothing was too much… Read Full Review

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★★★★★

“WHOLLY SATISFIED - A REALLY PROFESSIONAL JOB”

Written on: 10/11/2012 by PeterCharles (1 review written)

We had hired a van with two men to do a complicated three stage move - and it wasn't a big move, and we did one last minute change of date, so we didn't expect to be flavour of the month with Ecomovers. However, they were extremely efficient, and very understanding - and made the whole thing a pleasure and almost a doddle. The two men, Doug and Gabor were excellent in every respect - working fast but also very carefully and sensibly. I don't write reviews too often - but these people really… Read Full Review

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★★☆☆☆

“removals guys great, admin dealing with a complaint...”

Written on: 05/11/2012

We moved in august this year and whilst the two guys worked none stop and where very good, they did break our tv. The estimated time was not exact and I spent £30.00 on parking permit tickets. When dealing with the general manager regarding our tv and varies other issues he hide behing his policies and procedures, therefore being very partonising and not forgiving of the issues I was not satisfied with. He has made me they upset throughout the process so our move cost not only more time and… Read Full Review

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Darrenpardy's Comment

Written on: 06/11/2012

Dear Rachel

Thank you for taking the time to provide feedback on the service you received. I really appreciate you pointing out the positive aspects of your move as well as the aspects you were not happy with. We are very proud of our operatives and how hard they work and will certainly pass your comments onto the team who moved you.

I really am sorry that you were not happy with the way we handled your claim for the TV you reported as being damaged during the move. I am particularly sorry that you felt our response was patronising. Clarity is at the heart of our customer service goals and we have worked very hard to be as transparent as possible regarding how we operate. To this end our terms have been ratified by the Office of Fair Trading.

As with all British Association of Removers (BAR) registered moving companies, we do have very clearly defined policies and procedures. We would not be able to deliver a consistent service without them. We did explain verbally before accepting your booking and in our confirmation email, on the PDA handset which you signed prior to our crew commencing work and in our terms and conditions that you were responsible for arranging parking.

We estimated that your move would take 9.08 hours. You did accept that this was an estimated price and not a fixed price quotation which we would happily have provided following a site survey. In reality your move took 9 hours and 30 minutes. I am sorry that you felt that 22 minutes was such an unacceptable variance on the estimate. Within our industry a variance of 3% is considered very accurate.

I would welcome the opportunity to prove we can deliver on your expectations and would like to offer you or your family or friends 15% off your next move. Please do call or email me to discuss.

With kind regards
Darren Pardy
General Manager
Eco Movers Ltd
020 8971 4323
d.pardy@ecomovers.co.uk

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★★★★★

“Outstanding service; good price”

Written on: 17/10/2012 by wardy2012 (1 review written)

Enjoyed two house moves very recently with Eco Movers - London to Cheshire and back. Outstanding service: friendly two-man team each time; very professional; no damage to any of our possessions; bang on time. Price was very good, and the phone suport prompt when required. Will definitely use Eco Movers again, and would not hesitate to anyone looking for a reliable firm. … Read Full Review

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★★★★★

“Flexible and accommodating all the way”

Written on: 07/10/2012 by SusanandKate (1 review written)

I am still thinking about how lucky we were to find Eco Movers. We booked late in the day,; had to change the date ven nearer the time; we had far more stuff than we'd realised in the loft; and we had loads of book boxes. From the guys in the office to the wonderful removers, you never turned a hair. You work hard, do what you say you will do, and don't make a fuss. How amazing that you are also very reasonably priced. Our move was local between two places in the Surbiton-New Malden area… Read Full Review

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