Eco Movers Reviews - www.ecomovers.co.uk

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★★★★★
4.9 / 5
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★★★★★

“Highly recommended”

Written on: 10/12/2012 by robabbott (1 review written)

EcoMovers were the first people to respond to my request for a quote so I used them and I'm glad I did. Everything was organised with the minimum of fuss and the two guys that carried out the move were friendly and super-efficient. I am also very grateful to them for disassembling and reassembling a bed that wouldn't fit up the stairs. Indeed, the whole process ran like clockwork from start to finish and I was very happy with the price as well. I wouldn't hesitate to recommend these guys to… Read Full Review

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★★★★★

“little move”

Written on: 26/11/2012 by guest87687687 (1 review written)

really pleased with the help to move a few bulky items. very flexible to accommodate last-minute request to collect and dispose a few pieces of furniture. Cheers Vasily… Read Full Review

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★★★★★

“Absolutely perfect service”

Written on: 23/11/2012 by ShabadooGMan (1 review written)

Completely exceeded expectations. It could not have been more straightforward and easy. Not a single hitch - the whole removal process was perfect and utterly painless (I wish I could say the same about our experience with Currys, but that's for another time). The two chaps from Eco Movers who cleared the house were great. They got on with the job with absolutely no fuss and had the flat clear in less than an hour and a half (and we had a lot of stuff). They gave me a lift over to the new… Read Full Review

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★★★★★

“Excellent service - professional, efficient and good value”

Written on: 23/11/2012

I relocated from London to Yorkshire, with 4 months in temporary accommodation between properties. Eco Movers moved my furniture and belongings from London to storage, then from storage to Yorkshire. The service was very professional throughout. The pricing is clear and fair (I paid less than quoted for the final leg of the move), and the storage costs are very reasonable. The office staff are helpful and personable and helped to make a stressful time much less stressful - nothing was too much… Read Full Review

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★★★★★

“WHOLLY SATISFIED - A REALLY PROFESSIONAL JOB”

Written on: 10/11/2012 by PeterCharles (1 review written)

We had hired a van with two men to do a complicated three stage move - and it wasn't a big move, and we did one last minute change of date, so we didn't expect to be flavour of the month with Ecomovers. However, they were extremely efficient, and very understanding - and made the whole thing a pleasure and almost a doddle. The two men, Doug and Gabor were excellent in every respect - working fast but also very carefully and sensibly. I don't write reviews too often - but these people really… Read Full Review

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★★☆☆☆

“removals guys great, admin dealing with a complaint...”

Written on: 05/11/2012

We moved in august this year and whilst the two guys worked none stop and where very good, they did break our tv. The estimated time was not exact and I spent £30.00 on parking permit tickets. When dealing with the general manager regarding our tv and varies other issues he hide behing his policies and procedures, therefore being very partonising and not forgiving of the issues I was not satisfied with. He has made me they upset throughout the process so our move cost not only more time and… Read Full Review

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Darrenpardy's Comment

Written on: 06/11/2012

Dear Rachel

Thank you for taking the time to provide feedback on the service you received. I really appreciate you pointing out the positive aspects of your move as well as the aspects you were not happy with. We are very proud of our operatives and how hard they work and will certainly pass your comments onto the team who moved you.

I really am sorry that you were not happy with the way we handled your claim for the TV you reported as being damaged during the move. I am particularly sorry that you felt our response was patronising. Clarity is at the heart of our customer service goals and we have worked very hard to be as transparent as possible regarding how we operate. To this end our terms have been ratified by the Office of Fair Trading.

As with all British Association of Removers (BAR) registered moving companies, we do have very clearly defined policies and procedures. We would not be able to deliver a consistent service without them. We did explain verbally before accepting your booking and in our confirmation email, on the PDA handset which you signed prior to our crew commencing work and in our terms and conditions that you were responsible for arranging parking.

We estimated that your move would take 9.08 hours. You did accept that this was an estimated price and not a fixed price quotation which we would happily have provided following a site survey. In reality your move took 9 hours and 30 minutes. I am sorry that you felt that 22 minutes was such an unacceptable variance on the estimate. Within our industry a variance of 3% is considered very accurate.

I would welcome the opportunity to prove we can deliver on your expectations and would like to offer you or your family or friends 15% off your next move. Please do call or email me to discuss.

With kind regards
Darren Pardy
General Manager
Eco Movers Ltd
020 8971 4323
d.pardy@ecomovers.co.uk

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★★★★★

“Outstanding service; good price”

Written on: 17/10/2012 by wardy2012 (1 review written)

Enjoyed two house moves very recently with Eco Movers - London to Cheshire and back. Outstanding service: friendly two-man team each time; very professional; no damage to any of our possessions; bang on time. Price was very good, and the phone suport prompt when required. Will definitely use Eco Movers again, and would not hesitate to anyone looking for a reliable firm. … Read Full Review

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★★★★★

“Flexible and accommodating all the way”

Written on: 07/10/2012 by SusanandKate (1 review written)

I am still thinking about how lucky we were to find Eco Movers. We booked late in the day,; had to change the date ven nearer the time; we had far more stuff than we'd realised in the loft; and we had loads of book boxes. From the guys in the office to the wonderful removers, you never turned a hair. You work hard, do what you say you will do, and don't make a fuss. How amazing that you are also very reasonably priced. Our move was local between two places in the Surbiton-New Malden area… Read Full Review

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★★★★☆

“great removals team Norbert, Artur and Balasz.”

Written on: 03/10/2012

We did a Eco Movers house move from Richmond to Oxford in September and the guys Norbert, Artur and Balasz were great, they worked so hard and refused to stop for any kind of break, just wanted to get the job done and were sweating like crazy. Packing was efficient and careful (used lots of paper). I have my reservations about the head office estimating system though - we tried to get the office to come round to give a detailed quote but no one was interested, inevitably the estimate was very… Read Full Review

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★★★★★

“EcoMovers home move west london”

Written on: 28/09/2012

We had EcoMovers (Balazs and Csaba) move our stuff last weekend - they were extremely helpful, friendly and professional. They had a very long and hard day's work - but all the way, they did everything they could do make things go smoothly and quickly. We have had ecomovers before and they were also really good- certainly would use them again… Read Full Review

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★★★★★

“Excellent service!”

Written on: 24/09/2012

I just wanted to say thank you for such a professional service. The movers came on time and were very co-operative. The service was top quality. In particular, I want to thank Gabor and Ishtar for such a great job! They were amazing!… Read Full Review

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★★★☆☆

“Awful admin good move guys though”

Written on: 21/09/2012 by nishul1 (1 review written)

Mover guys worked very very hard and efficiently although a couple of slightly clumsy moments. They did overall pretty well and get an A+ for effort. Where I was annoyed was on the admin. I asked for 3 guys but they delivered 2. They also overcharged significantly and I had to call to correct them. On the flip side they did follow up on other things I needed like van info so I could get a parking permit for them. Mixed overall… Read Full Review

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Eco Movers Ltd's Response to nishul1's Review

Written on: 28/09/2012

Dear **********

I really appreciate you taking the time to review the service you received and particularly appreciate you pointing out the positive aspects of your experience as well as the areas where our performance was substandard. Our road teams are our single biggest asset and we are immensely proud of how hard they work and the pride they take in delivering an efficient moving service.

However, I would like to apologize once again on behalf of the office team for the administrative error that led to you receiving a two man team and not the three man service you originally requested. The overcharging was the result of you having already paid a deposit for the three man service. We did immediately refund the difference on the day of the move and I hope that the third man we did send to complete your move free of charge as soon as we could went some way to making up for this mistake. We are keen to prove to you that we can live up to your expectations and would like to offer you or your friends and family a 10% discount on your next move with us.

I am always keen to discuss customer experiences so that we can continue to develop the quality of the service we deliver. Should you wish to discuss your move further, please do not hesitate to contact me on my direct line 0208 971 4323 or my email d.pardy@ecomovers.co.uk.

Yours sincerely
Darren Pardy
General Manager
Eco Movers Ltd

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★★★★★

“More than I could have asked for”

Written on: 13/09/2012

I called Cadogan Tate to plan a home move and mid-long term storage to cover a temporary move abroad. I had done quite a bit of research and they came out very highly rated and so I thought I would give them a try. It was relatively last minute and my plans changed constantly. However, the experience was first rate from start to finish: from the first contact to the day of my actual move. I was able to review and amend my quote online as my circumstances changed - it was no problem to move the… Read Full Review

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★★★★★

“Professional, Honest & Friendly”

Written on: 12/09/2012 by JoeHacker (1 review written)

I have used Eco Movers on a number of big moving jobs this year. From my very first contact with Errol in the office through working with Balasz, Nick, Danny, Michael and others on the job I was impressed by their care and attention not only to the details of the job but also to the way they treated me as a customer. Together they really are delivering a service that is far more than just moving boxes. They make an intimidating and often terrifying task feel manageable and even empowering. I… Read Full Review

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★★★★★

“Organised, personable and the real deal! ”

Written on: 07/09/2012 by matthewsims (1 review written)

EcoMovers supported Croydon BID with our recent move to new premises and I must say that from start to finish, EcoMovers were fantastic. They were first and foremost well organised and led by a knowledgable and structured member of the team which is essential when moving house or business. They were also incredibly efficient. The element of their service which shone above all other factors was their personable approach to the move. They were simply great to work with. I would recommend… Read Full Review

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★★★★★

“Excellent service”

Written on: 05/09/2012

The Ecomovers staff were friendly and hardworking and the move was swift and efficient. It was good value for money and I would recommend them… Read Full Review

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★★★★★

“Swift and Friendly”

Written on: 30/08/2012

The staff were really friendly and very efficient, and it meant that what might have been a long painful process was in fact short and relatively easy. Definitely recommend… Read Full Review

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★★★★★

“Moving made easy!!”

Written on: 08/08/2012

Excellent service, good communication. Kept me informed. Quick efficent and professional. Very competative on price. Would definately use again and recommend… Read Full Review

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★★★★★

“Efficient cheery and quick”

Written on: 08/08/2012

We needed to have a bed moved from the top of our tall thin house to the basement. I liked being able to make the arrangements online by 'chat' and before the end of the day, 2 cheery, efficient and professional young chaps had managed to perform what turned out to be quite a tricky manoeuvre. I still expect these kinds of things to cost 20 quid or so, so had choked a bit on the £60 +VAT when I thought it would be a 10 minute job, but it was well worth it. Would certainly use again and… Read Full Review

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★★★★★

“A Top Notch Removal Company - Excellent Service”

Written on: 05/08/2012 by SaraLondonUK (1 review written)

I have now used Eco Movers twice most recently in June 2012. I found the level of service provided really exceptional. Arranging the removal was quick and made very simple and straightforward. They provided clear and concise information about the service and the methodical approach made me consider issues that I might have otherwise over looked - for example, parking suspensions etc. My move date was still to be confirmed on my initial call. I found them flexible - but also just really… Read Full Review

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