Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
82% of users recommend this
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★★★★★

“first class service from Cruise118”

Written on: 09/04/2013

My wife & I have contacted several cruise firms regarding a cruise involving Venice & the Greek islands in September. Some could not find one others could not find the flights. I contacted Ben at Cruise118 he found me a Celebrity cruise at a great price with flights. He was very patient & offered useful advice even to find flights cheaper from Birmingham than Manchester. I will recommend the company for their polite knowledgeable & friendly staff. My only gripe is that one of our friends who… Read Full Review

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★★★★★

“well done Rebekka”

Written on: 08/04/2013 by Evertonian10 (1 review written)

I am contacting you regarding Rebekka and would like to take this opportunity to express our gratitude to Rebekka. She has been a model of how excellent customer services should be provided by any business. From our initial contact with yourselves Rebekka has been truly exceptional in the way she has managed our enquiry and more importantly delivered on every aspect of the enquiry. Nothing has been too much trouble, she has maintained contact, provided an ongoing update and gave us both the… Read Full Review

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★★★★☆

“Booking a Cruise”

Written on: 06/04/2013

Have just booked a week's cruise on the Azamara Journey - very happy with advice and knowledge of the specialist I spoke with - very knowledgable and answered all my questions and queries with expertise and courtesy - never felt under pressure and I was given time to confirm everything to my liking. Looking forward to my holiday and will report back on my return! … Read Full Review

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★★★★★

“Service like it used to be.”

Written on: 05/04/2013 by Chartman (1 review written)

We have done a number of big ship cruises but are completely green when it comes to river cruising. Fortunately we found Cruise 118 and our own personal River Voyages Concierge (Sandie). This lady should write the definitive manual on customer relations. She is polite, courteous, knowledgeable, patient, enthusiastic, friendly, everything you should expect, but rarely get, from a voice at the end of a telephone. Every conversation we have had has been like talking to an old friend and someone… Read Full Review

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★★★★★

“Gemma Hart”

Written on: 05/04/2013 by pinecross (1 review written)

Most helpful breath of fresh air I have encountered in a long time. Nothing too much trouble and with a wonderful attitude. Thank you… Read Full Review

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★★★★★

“friendly and helpful”

Written on: 03/04/2013

I can only say that it was a pleasure to deal with Cruise118. I found everyone I dealt with to be very friendly. helpful and efficient in every respect… Read Full Review

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★★★★★

“ I would like to commend Cruise 118 for their...”

Written on: 29/03/2013 by RCGOSLING (1 review written)

I would like to commend Cruise 118 for their excellent knowledge and who's staff were willing to share their personal cruising experiences. They were very friendly, and approachable. Their approach, placed me at ease, when making difficult decisions, regarding my choice of cruise. They were a credit to their trade and business. At no time was I made to feel pressured or inadequate. Their suggestions were central to me making the right choices. Thankfully, they repackaged my initial… Read Full Review

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★★★☆☆

“Disability trips in Caribbean ”

Written on: 01/03/2013

Very dissapointed that when we booked trips from Cruise 118 when visiting The Caribbean on Arcadia we booked 3 as a disabled person no one bothered to say wheelchair access did not apply, so I had to do them on my crutches. All Acadia staff said was tough luck you have to help yourself, we can't help to many old people on this cruise. It was supposed to be holiday of a lifetime, Ruby wedding & my Wife suffering with Cancer & me with one leg… Read Full Review

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★★☆☆☆

“Is anyone there?”

Written on: 25/02/2013 by jimvic73 (1 review written)

Booked a cruise through this company following a "cruise sale" mailshot Jaqui took my booking and seemed to be knowledgeable. However my documents never arrived, Insurance and parking information was not forth coming. Failure to reply to emails, Not able to price match other operators. Not the cheapest as stated on their website. Not the concierge service promised ----very disappointing… Read Full Review

Kendz98's Response to jimvic73's Review

Written on: 09/03/2013

very strange I have had nothing but great service from this company. I recently booked a cruise with Cruise 118 and not only did they offer me a better price than every other company I tried but the girl I spoke to was great.

I promptly received all my documents and they had even checked me in online. I will definatley be using them again and recommending them to my friends

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★★★★☆

“Reveiw covering the booking ”

Written on: 10/12/2012

From the first enquiry with Sandie Collier to receiving impressive documentation we've had extremely good service. Our trip amendments were handled quickly and efficiently and we were able to finalise everything to our satisfaction easily, although we did have to pay extra for this service ,we upgraded to Mini Suite. Documentation has arrived in good time and our final paperwork arrived early,although it did appear with the Spam , not your fault !! It was presented in an attractive booklet… Read Full Review

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★★★★★

“As good a service as we've ever had!”

Written on: 27/10/2012 by Ciderfox (1 review written)

From the first enquiry to receiving impressive documentation and luggage tags, we've had extremely good service. Our trip amendments were handled quickly and efficiently and we were able to finalise everything to our satisfaction easily. Documentation came in good time and our final paperwork was earlier than expected, which was a nice surprise, especially as it was presneted in a beautiful wallet with accompanying leather luggage tags! All parts of the trip had clear instructions and… Read Full Review

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★★★★★

“excellentt customer service”

Written on: 30/09/2012 by yvette40 (1 review written)

Your representative Joe, did everything we asked him and found us a fabulous deal, he was efficient, curtious and helpful at all times and I would have no hesitation in recommending your company to anyone in the future… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 20/09/2012 by nsowdentay (1 review written)

I am very disappointed with Cruise 118. Their telephone service is deplorable and the patronising message provided by the automatic telephone announcer only makes matters worse. I needed to speak to a human shortly before departing for a cruise holiday that was arranged by Cruise 118. I telephoned all possible numbers that were advertised. No one bothered to return my call. No telephones were ever answered. The company are either too busy, understaffed or in business difficulty. Despite… Read Full Review

Kiddo57's Response to nsowdentay's Review

Written on: 01/11/2012

I completely agree. My daughter, who is a cruise novice, booked a last minute fly cruise with RCI through Cruise118 for her honeymoon. The agents booked them on a low budget airline, with a notorious reputation for lateness, which, even if the flight was on time, only allowed 90 minutes to clear customs, collect luggage and take a 40 minute taxi ride to the port. When she queried the timing, the salesperson said not to worry as the airline always allowed time in their schedules and that the cruise118 'concierge' would monitor progress and text her if there were any problems. Guess what - the flight was an hour late, there were no text messages and no-one at cruise118 were answering their phones. Even the Directors failed to respond to voicemail messages. To avoid my daughter and her husband being stranded in France I called RCI and they kept the checkin open until an hour before the ship sailed - which they caught with literally 2 minutes to spare. Not a good start for a honeymoon and a complete lack of service from the cruise agent. DONT USE THEM!!

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Patrica.micallef's reply to Kiddo57's Comment

Written on: 23/05/2014

I agree.. DO NOT USE THEM.,...try vacationstogo.

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★★★★☆

“Our last trip was the fjords on the marco polo the...”

Written on: 14/09/2012 by focus62 (1 review written)

Our last trip was the fjords on the marco polo the service was excellent we were well looked after from the start from booking to boarding ship. would recommend to anyone well done Janet… Read Full Review

Patrica.micallef's Response to focus62's Review

Written on: 23/05/2014

glad you were taken care of...wish I had same experience!

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★★★★★

“First Class Service!”

Written on: 31/08/2012

What a first class service we have had from Kevin, /in future we will ring him up for any help or advice on any trips, we travel a lot so he could be a good help he most certainly knows his job thanking him… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/08/2012

I must say that I was extremely satisfied with your service, particularly your timely responses and helpfulness. The only fly in the ointment is that my request for second sitting dining has not been confirmed yet but I appreciate that slotting in this regard is the line's prerogative… Read Full Review

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★★★★☆

“A curise helper”

Written on: 02/08/2012

Alison has been my advisor over the last few weeks. I am sure that at times I have asked her some very silly questions, but not once has she made me feel uncomfotable. Alison has always called me back, when ever I could not speak to her. Alison even picked up the phone one evening after her day had finished. I wish that NCL could have been half as good. Thanks Alison… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 26/07/2012 by Sandra.oxtoby (1 review written)

I have used Cruise118 twice now when looking to book a cruise holiday. On both occasions they have been extremely helpful, professional and offered excellent customer service. No request was too difficult and I really did feel as though my custom was valued and I felt Cruise118 tried to meet all of my requirements. I really liked the idea of dealing with one person throughout the whole booking process, it was nice being able to speak to the same person every time instead of having to explain… Read Full Review

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★★☆☆☆

“Hassle free I dont think....”

Written on: 07/04/2012

This was the first time we had booked a cruise and didn't know all in the ins and outs. Sadly Cruise118 initially give the opinion that they know what they are talking about - but most of the staff don't and just say you have booked a wonderful cruise line, ship, bla bla after taking your money etc. Their deals are all the same as the other on-line agents. We eventually booked a Holland America cruise to Norway with Cruise 118 but the problems started there. They didn't tell us about the… Read Full Review

Guest's Comment

Written on: 04/05/2012

I do agree with the above person totally ,the cruise118 is absolute rubbish and unable to answer simpe questions , they just ignore you after they have your mony !!.I am booked on a cruise in 2 days time ,but they will not reply to my e mail queery ,
I might even have to cancell and lose a lot of money
Please, please do not book throgh them , I have spent hours and hours
to sort my problem out still did not get anywhere.

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Patrica.micallef's Comment

Written on: 23/05/2014

I had same problems!

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Guest's Comment

Written on: 19/06/2012

I have worked within the travel industry for many years, cruise118 is one of the most conscientious companies operating in the retail cruise market place. Cruise is a competitive area of the travel industry with margins as low as 3% of the booking total. It appears that cruise118 have realised they made a mistake and refunded you some money, this is a miracle in today’s travel industry, I can assure you after many dealing with Holland America they would not of offered this. Admin charges are common place in my industry and most companies use home workers as it keeps the cost of your holiday low, and experienced staff at work. I have many clients who I now refer to cruise118’s team because I have complete faith in their abilities to effectively manage holiday bookings. I am also confident If cruise118 do make a mistake, and we all do from time to time will react accordingly. I might also add that in a past life I packaged holidays to be sold on the high street through conventional travel agents for the uk’s largest travel company, they take 28 days to issue any form of refund.

I might add that in future before booking any form of holiday to do some research yourself to back up what your travel agent has told you. Cruise118 are one of the very few 5* cruise retailers out there at the moment, who I have complete faith in. Please ignore the ignorance of the above reviews, I have hundreds of clients who I have referred to cruise118 without issue.

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Patrica.micallef's Comment

Written on: 23/05/2014

Really, then I think you are missing truly what Good Customer Service is...this is one terrible company with a good front!

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★★★★★

“customer service is excellent!!!!”

Written on: 20/03/2012 by Lorrainetenerife (1 review written)

I would like to say that if you are looking for cruise I would recommend you book through this company. Ryan Creeney who has been looking after my booking should receive at least 5 stars for his competent personal services. He will find exact what you are looking forward and go the extra mile to make sure your booking is plain sailing!!!!!! well done Ryan… Read Full Review

Bobgulley's Response to Lorrainetenerife's Review

Written on: 15/10/2012

I had never used Cruise 118.com before and in fact only found it by chance. That was my lucky day, not only did they get the cruise I was after but the service I received from (name removed) was first class. Highly impressed and would certainly recommend them to any one who asks how I booked.

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Patrica.micallef's reply to Bobgulley's Comment

Written on: 23/05/2014

You were one of the lucky ones!

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