Cruise118 Reviews - www.cruise118.com

★★★★☆
4.4 / 5
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★★★★★

“travel consultants are tops”

Written on: 02/09/2013 by JERARD.JOICE (1 review written)

I could not fault her my travel consultant and. She explained everything to me and any questions she answered willingly. She was very pleasant and lovely to talk to on the telephone and when she was on her day off I spoke to other consultants who were very helpful and nice. I could not fault any person that answered my calls. I would definitely book with this company agai9n and recommend them to my family and friends. THANK YOU FOR THE HELP WITH MY CRUISE. MARGARETJOYCE… Read Full Review

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★★★★★

“Our booking for Baltic Cruise was booked by Allison...”

Written on: 02/09/2013 by nirashah (1 review written)

Our booking for Baltic Cruise was booked by Allison Greaves and we received best service from her. I would recommend everyone to book cruise with Cruise 118… Read Full Review

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★★★★★

“Helping a group of American seniors book a cruise.”

Written on: 21/08/2013

Rebekka has really been a life saver to me here in the USA trying to put together a family group of 8 people to cruise on the " British Isles "Thomson Spirit on August 27. After many trys to contract Thomson about booking on online I was told that people from the USA couldn't not book online which offers great discounts. She has taken the time to answer all of my questions and give my a great price on the quotes. The prices are a little higher than booking online with Thomson but the small fee… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 18/08/2013 by davez (1 review written)

Just wanted to say how pleased we were with the great customer service we received from the advisor  at Cruise 118 when making our recent cruise booking. He was very professional and courteous, efficient and called back when he said he would with all the information requested to hand. It made the process of booking our cruise holiday much easier as a result. We have always been impressed with Cruise118 when booking but were even happier than usual this time round with his excellent… Read Full Review

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★★★★★

“Satisfaction guaranteed, Cruise 118 is all you need.”

Written on: 25/06/2013 by billybet (1 review written)

I kept getting e.mails from various companies as you do and after 18 cruises we were quite popular. I gave cruise 118 a try and they were brilliant. Our contact was lovely, bubbly and chatty, kept telephone appointments, I felt as if I had known her for years, you know the feeling. She did her best to get us the best possible price for the cruise we wanted, Arctic Circle with Fred Olsen. Follow up e.mails and questions were answered quickly and positively. This is not to say other companies… Read Full Review

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★★★★★

“Brilliant service ”

Written on: 22/06/2013 by mebates (1 review written)

From the moment I contacted Cruise 118 and my advisor I have 1st class service. She talked me through the entire holiday (a Baltic Cruise) giving sound advice and with many details that I couldn't have imagined. We're about to set sail safe in the knowledge that every thing possible has been done to ensure we have a good holiday. Thanks Cruise118… Read Full Review

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★★★★☆

“very satisfied with service”

Written on: 21/06/2013

I have never booked with 118 before I certainly will again. When I phoned to book a cruise , I was speaking to someone straight away .There was no waiting or music like other companys. I spoke to Gemma who was very good with me as I am deaf , she wss very helpful. I have already told some friends to use 118 when they want to book a cruise… Read Full Review

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★★★★★

“6-Star Conceirge Service”

Written on: 14/06/2013 by AdrianTomkinson (1 review written)

I have been a client of many travel agents, usually seeking the cheapest deals. However, the ultra-professional, competent and yet friendly service I have received from a Cruise Concierge with Cruise 118, demonstrate that the security of agent efficiency is more rewarding than penny-pinching. And this is not a one-off; she has been so consistent in her quality of service that I have written before to commend her to her managers. When I place myself and my expensive arrangements in the hands of… Read Full Review

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★★★★★

“the most helpful company for booking a holiday”

Written on: 28/05/2013 by slancaster (1 review written)

e came across it by email, typed in what we wanted and from there the information came quickly and very helpful whether on line or speaking with the team, if the original person dealing with it was not there then the next person had all the details and before we knew it we had the perfect break with an excellent room booked at most of all an excellent price. All the tickets and invoice sent quickly via email it is the first time I have booked a holiday this way usually going to travel agents… Read Full Review

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★★★★★

“holiday fly cruise for the family”

Written on: 22/05/2013

Having been on our first cruise last year (2012)to Norway for 12 nights we were realy glad of the experience.We got in touch with the same conciage and booked this fly/cruise with a stop over in same port as embarcation. All accommodation and transfers have been sorted out without a hitch, nothing was to much trouble, the feedback was terific when ever we had a query. Many thanks David Lambert… Read Full Review

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★★★★★

“late booking”

Written on: 19/05/2013 by MOTORING1999 (1 review written)

We decided to take a late deal on the MSC Opera - NEVER cruised with MSC before however cruise dates fitted perfectly with other commitments A lady took the inial enquiry, was very polite, frank, efficient and we proceeded to book. All paperwork emailed same/next day, hassle free NO problems with teh booking, this is in no way a review on MSC but totally on this lady. Will leave any comments MSC ubtil cruise completed We have been cruising for many years, booked both with agents and direct… Read Full Review

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★★★★★

“Professional, friendly, advice.Thank you ”

Written on: 15/05/2013 by ManonWilliams (1 review written)

At the week end I booked a family cruise with MSC cruises with your agent. From the first phone call I made a week ago I have nothing but praise for the service I received. She was professional and knowledgeable throughout the process which resulted in me booking for another 2 people a few days later. I made other cruise enquiries with other companies and had phone calls from various agents who I must say I found to be 'pushy' and 'hard selling'. At no point did the advisor put pressure on me… Read Full Review

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★★★★★

“Fantastic Holiday Cruise”

Written on: 05/05/2013 by Regprice (1 review written)

Great holiday everything went smoothly as arranged. Would book again with cruise118.com. Great help from all the personnel with all my queries and help that they provided… Read Full Review

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★★★★★

“great customer service”

Written on: 17/04/2013

the attention we have received from Debbie and Jackie has been second to none they are so pleasant and have the time to explain everything I have no hesitation in recommending Cruise 118… Read Full Review

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★★★★★

“first class service from Cruise118”

Written on: 09/04/2013

My wife & I have contacted several cruise firms regarding a cruise involving Venice & the Greek islands in September. Some could not find one others could not find the flights. I contacted Ben at Cruise118 he found me a Celebrity cruise at a great price with flights. He was very patient & offered useful advice even to find flights cheaper from Birmingham than Manchester. I will recommend the company for their polite knowledgeable & friendly staff. My only gripe is that one of our friends who… Read Full Review

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★★★★★

“well done Rebekka”

Written on: 08/04/2013 by Evertonian10 (1 review written)

I am contacting you regarding Rebekka and would like to take this opportunity to express our gratitude to Rebekka. She has been a model of how excellent customer services should be provided by any business. From our initial contact with yourselves Rebekka has been truly exceptional in the way she has managed our enquiry and more importantly delivered on every aspect of the enquiry. Nothing has been too much trouble, she has maintained contact, provided an ongoing update and gave us both the… Read Full Review

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★★★★☆

“Booking a Cruise”

Written on: 06/04/2013

Have just booked a week's cruise on the Azamara Journey - very happy with advice and knowledge of the specialist I spoke with - very knowledgable and answered all my questions and queries with expertise and courtesy - never felt under pressure and I was given time to confirm everything to my liking. Looking forward to my holiday and will report back on my return! … Read Full Review

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★★★★★

“Service like it used to be.”

Written on: 05/04/2013 by Chartman (1 review written)

We have done a number of big ship cruises but are completely green when it comes to river cruising. Fortunately we found Cruise 118 and our own personal River Voyages Concierge (Sandie). This lady should write the definitive manual on customer relations. She is polite, courteous, knowledgeable, patient, enthusiastic, friendly, everything you should expect, but rarely get, from a voice at the end of a telephone. Every conversation we have had has been like talking to an old friend and someone… Read Full Review

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★★★★★

“Gemma Hart”

Written on: 05/04/2013 by pinecross (1 review written)

Most helpful breath of fresh air I have encountered in a long time. Nothing too much trouble and with a wonderful attitude. Thank you… Read Full Review

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★★★★★

“friendly and helpful”

Written on: 03/04/2013

I can only say that it was a pleasure to deal with Cruise118. I found everyone I dealt with to be very friendly. helpful and efficient in every respect… Read Full Review

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