Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
82% of users recommend this
? Ask our helpful community of experts about this product or company
Cruise118 - www.cruise118.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★★★★★

“VERY HELPFUL STAFF WHO ALWAYS GOT BACK TO ME QUICKLY”

Written on: 01/10/2013 by HJMoss (1 review written)

Excellent web site, I particularly liked the Cruise count down facility. Prices were competitive and the staff were always attentive and very positive when I made contact. They kept me informed as time went buy but without being a nuisance. I would use Cruise 118 again… Read Full Review

Report this review
★★★★★

“Pre-holiday sunshine from Cruise 118.”

Written on: 01/10/2013 by ernest.hart (1 review written)

Every contact I've had with 118 has been positive. All arrangements have been made as promised - promptly and without fault and every contact by phone has been friendly and useful. Help has been offered which I thought was over and above the function of a travel agent. I've been left with the feeling that you have a special interest in my holiday. Many thanks to your excellent staff. They're a credit to your company. Ernest and Margaret Hart… Read Full Review

Report this review
★★★★★

“Exceptional customer care”

Written on: 25/09/2013 by wendy118 (1 review written)

The member of staff went the extra mile to ensure that all of my queries were addressed before booking. I had number ous e-mail exchanges and calls with her and nothing was too much trouble. Many times people do not take the time and trouble to write good reviews and only write when there has been a problem! I would recommend using Cruise 118 to all. Fab service with a smile!… Read Full Review

Report this review
★★★★★

“Friendly and efficient service from concierge staff”

Written on: 17/09/2013 by Pojur (1 review written)

After are initial enquiries we were given a designated concierge. She went out of her way to advise us of the best cabin and location. When we told her we would be celebrating our Ruby wedding on board she contacted the cruise company and asked for an upgrade on our behalf. Although they couldn't oblige they have confirmed cake and wine , a special breakfast in our cabin and a gift each. A super response! Any queries were dealt with promptly and she always telephoned and emailed a response to… Read Full Review

Report this review
★★★★★

“Attention to Detail”

Written on: 10/09/2013 by PaulTurnerStoneBarn (1 review written)

The agent dealing with me called me up a week before we were departing, just to make sure I had everything I needed. Not to sell me anything. At all times the service has been excellent and I would 100% recommend Cruise118 to anyone… Read Full Review

Report this review
★★★★★

“Confident cruising”

Written on: 09/09/2013 by Kelmick (1 review written)

The service we have received has been truly excellent. On the two occasions I have telephoned with a query the staff have been absolutely wonderful. Call was answered quickly and efficiently and really made me feel they cared about helping me which is a rarity these days. I would highly recommend CRUISE 118 to anybody from first time cruisers to regulars. We will definitely be sailing with you again… Read Full Review

Report this review
★★★★★

“travel consultants are tops”

Written on: 02/09/2013 by JERARD.JOICE (1 review written)

I could not fault her my travel consultant and. She explained everything to me and any questions she answered willingly. She was very pleasant and lovely to talk to on the telephone and when she was on her day off I spoke to other consultants who were very helpful and nice. I could not fault any person that answered my calls. I would definitely book with this company agai9n and recommend them to my family and friends. THANK YOU FOR THE HELP WITH MY CRUISE. MARGARETJOYCE… Read Full Review

Report this review
★★★★★

“Our booking for Baltic Cruise was booked by Allison...”

Written on: 02/09/2013 by nirashah (1 review written)

Our booking for Baltic Cruise was booked by Allison Greaves and we received best service from her. I would recommend everyone to book cruise with Cruise 118… Read Full Review

Report this review
★★★★★

“Helping a group of American seniors book a cruise.”

Written on: 21/08/2013

Rebekka has really been a life saver to me here in the USA trying to put together a family group of 8 people to cruise on the " British Isles "Thomson Spirit on August 27. After many trys to contract Thomson about booking on online I was told that people from the USA couldn't not book online which offers great discounts. She has taken the time to answer all of my questions and give my a great price on the quotes. The prices are a little higher than booking online with Thomson but the small fee… Read Full Review

Report this review
★★★★★

“Great Customer Service”

Written on: 18/08/2013 by davez (1 review written)

Just wanted to say how pleased we were with the great customer service we received from the advisor  at Cruise 118 when making our recent cruise booking. He was very professional and courteous, efficient and called back when he said he would with all the information requested to hand. It made the process of booking our cruise holiday much easier as a result. We have always been impressed with Cruise118 when booking but were even happier than usual this time round with his excellent… Read Full Review

Report this review
★★★★★

“Satisfaction guaranteed, Cruise 118 is all you need.”

Written on: 25/06/2013 by billybet (1 review written)

I kept getting e.mails from various companies as you do and after 18 cruises we were quite popular. I gave cruise 118 a try and they were brilliant. Our contact was lovely, bubbly and chatty, kept telephone appointments, I felt as if I had known her for years, you know the feeling. She did her best to get us the best possible price for the cruise we wanted, Arctic Circle with Fred Olsen. Follow up e.mails and questions were answered quickly and positively. This is not to say other companies… Read Full Review

Report this review
★★★★★

“Brilliant service ”

Written on: 22/06/2013 by mebates (1 review written)

From the moment I contacted Cruise 118 and my advisor I have 1st class service. She talked me through the entire holiday (a Baltic Cruise) giving sound advice and with many details that I couldn't have imagined. We're about to set sail safe in the knowledge that every thing possible has been done to ensure we have a good holiday. Thanks Cruise118… Read Full Review

Report this review
★★★★☆

“very satisfied with service”

Written on: 21/06/2013

I have never booked with 118 before I certainly will again. When I phoned to book a cruise , I was speaking to someone straight away .There was no waiting or music like other companys. I spoke to Gemma who was very good with me as I am deaf , she wss very helpful. I have already told some friends to use 118 when they want to book a cruise… Read Full Review

Report this review
★★★★★

“6-Star Conceirge Service”

Written on: 14/06/2013 by AdrianTomkinson (1 review written)

I have been a client of many travel agents, usually seeking the cheapest deals. However, the ultra-professional, competent and yet friendly service I have received from a Cruise Concierge with Cruise 118, demonstrate that the security of agent efficiency is more rewarding than penny-pinching. And this is not a one-off; she has been so consistent in her quality of service that I have written before to commend her to her managers. When I place myself and my expensive arrangements in the hands of… Read Full Review

Report this review
★★★★★

“the most helpful company for booking a holiday”

Written on: 28/05/2013 by slancaster (1 review written)

e came across it by email, typed in what we wanted and from there the information came quickly and very helpful whether on line or speaking with the team, if the original person dealing with it was not there then the next person had all the details and before we knew it we had the perfect break with an excellent room booked at most of all an excellent price. All the tickets and invoice sent quickly via email it is the first time I have booked a holiday this way usually going to travel agents… Read Full Review

Report this review
★★★★★

“holiday fly cruise for the family”

Written on: 22/05/2013

Having been on our first cruise last year (2012)to Norway for 12 nights we were realy glad of the experience.We got in touch with the same conciage and booked this fly/cruise with a stop over in same port as embarcation. All accommodation and transfers have been sorted out without a hitch, nothing was to much trouble, the feedback was terific when ever we had a query. Many thanks David Lambert… Read Full Review

Report this review
★★★★★

“late booking”

Written on: 19/05/2013 by MOTORING1999 (1 review written)

We decided to take a late deal on the MSC Opera - NEVER cruised with MSC before however cruise dates fitted perfectly with other commitments A lady took the inial enquiry, was very polite, frank, efficient and we proceeded to book. All paperwork emailed same/next day, hassle free NO problems with teh booking, this is in no way a review on MSC but totally on this lady. Will leave any comments MSC ubtil cruise completed We have been cruising for many years, booked both with agents and direct… Read Full Review

Report this review
★★★★★

“Professional, friendly, advice.Thank you ”

Written on: 15/05/2013 by ManonWilliams (1 review written)

At the week end I booked a family cruise with MSC cruises with your agent. From the first phone call I made a week ago I have nothing but praise for the service I received. She was professional and knowledgeable throughout the process which resulted in me booking for another 2 people a few days later. I made other cruise enquiries with other companies and had phone calls from various agents who I must say I found to be 'pushy' and 'hard selling'. At no point did the advisor put pressure on me… Read Full Review

Report this review
★★★★★

“Fantastic Holiday Cruise”

Written on: 05/05/2013 by Regprice (1 review written)

Great holiday everything went smoothly as arranged. Would book again with cruise118.com. Great help from all the personnel with all my queries and help that they provided… Read Full Review

Report this review
★★★★★

“great customer service”

Written on: 17/04/2013

the attention we have received from Debbie and Jackie has been second to none they are so pleasant and have the time to explain everything I have no hesitation in recommending Cruise 118… Read Full Review

Report this review
overview