Hirecars.co.uk Reviews - www.hirecars.co.uk

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★★★★☆
4.3 / 5
94% of users recommend this
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  • Customer Service

  • Value For Money

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★★★★★

“great overall experience; would do it again. thanks.”

Written on: 14/10/2013

great overall experience; would do it again. Thanks… Read Full Review

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★★★★★

“Great service - even with stoic salesperson”

Written on: 11/10/2013

The car was great, though the rather austere and unfriendly sales person at Corfu tried to offer us a different kind of car - which we refused and asked for what we ordered, which was no problem. She was, however, such an unpleasant person that we didn't bother trying to get a local map or directions, we just wanted to get away! The car, however, was fine - slightly confusing because our paperwork showed that it would come full of fuel, which it didn't. But we weren't expected to return it… Read Full Review

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★★★★★

“Excellent Service”

Written on: 06/10/2013

The smooth collection and delivery of car is very important in both instances. I would definitely recommend this site for the excellent service and attention to clients satisfaction… Read Full Review

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★★★★☆

“Easy car hire”

Written on: 03/10/2013

Great experience no problems and excellent value ... Car hire that is idiot proof so to speak… Read Full Review

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★★★★☆

“Good Service and reasonable prices”

Written on: 27/09/2013

Virtually everything went to plan , our only issue was that we were told to look for a Hipercars representative on arrival at Palma airport and that he will be wearing a yellow jacket. The only problem was that vitually all the airport staff also wear yellow jackets not dissimilar to those of Hipercar, so we spent half an hour trying to locate our contact. Otherwise everything was as expected… Read Full Review

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★★★★☆

“Really good service”

Written on: 27/09/2013

Very pleased with the overall service. Quick and easy drop-off with friendly staff, eager to help. After a disastrous experience with Hertz last year I would definitely recommend this company… Read Full Review

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★★★★★

“We liked everything. More such sites. Thank you very...”

Written on: 26/09/2013

We liked everything. More such sites. Thank you very much. With best regards, Gregory… Read Full Review

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★★★★☆

“dublin car hire”

Written on: 25/09/2013 by TJ19 (1 review written)

good service. best price. would use again. good staff at car rental office & at airport office… Read Full Review

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★★★★★

“Good service and prices”

Written on: 21/09/2013 by dickeyboy (1 review written)

Prices were competetive and the site was in the main easy to use. I would have liked it to be a bit easier to see the total price including extras and insurance without having to go through to the payment confirmation page. Car was ready on time and was fine for a holiday car rental. Obviously well used and abused but did what was required. Actually got a bigger car than ordered due to availability which was a bonus… Read Full Review

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★★★★★

“Great service, car and price”

Written on: 20/09/2013

Easy drop off at a different airport than we picked the car up at. And not a bad price either. The car got 550 miles to the tank. unheard of over here in the usa. Great customer service. A very pleasant experience all round… Read Full Review

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★★★★☆

“North and south”

Written on: 20/09/2013

The staff at gatwick were good, although i would have preferred to pick car up at north terminal but had to go to south, Also when i returned the car to South terminal as advised i was told i could have returned to the north! Returning was easy and quick… Read Full Review

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★★★★★

“Economical ”

Written on: 20/09/2013

The Hyundai i20 was nice to drive, extremely economical producing 50+MPG for the entire journey. It was clean and well presented and big enough for all our needs. It never missed a beat through all types of driving and weather… Read Full Review

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★★★★☆

“hire cars alamo are best”

Written on: 18/09/2013

I am more than happy with our hire car easy pick up and no problem when wanted dropped off at a different place… Read Full Review

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★★★★☆

“Good choice, no surprises.”

Written on: 17/09/2013 by TiborTiborTibor (1 review written)

Overall a good choice. The downside is that on the Saturday at Nice Airport we had to stand in a LONG line for MORE than an hour at the Hertz desk to collect keys and deal with paperwork. We also had to take a shuttle bus from Terminal 1 to 2 in order to collect the car. This fact was not made clear to us at the time of booking. The car was fine for the purpose, as we needed a big one for 5 people at times. I suggest informing the client of the expected transit from terminal to terminal and… Read Full Review

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★☆☆☆☆

“Easy friendly and effiicent”

Written on: 17/09/2013 by Julienne1 (1 review written)

Attended to straight away found car easily it was an upgrade free Car was new clean and comfortable Car had sat nav which in hind site would have been handy will book it next time Drop off was as good as pick up Did not get the lads names but they were all helpful and welcoming. There was nothing to complain about we'll done I wish all companies were half as good… Read Full Review

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★★★★★

“Great experience”

Written on: 15/09/2013 by Starrsheryl (1 review written)

I arrived on location and was served promptly. The representative was friendly and courteous. I returned the following day and had another great experience… Read Full Review

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★★★★★

“Good value and good customer service! ”

Written on: 15/09/2013 by JPC1010 (4 reviews written)

Easy to book, best value I could find online, easy to pick-up, and easy to drop off. Car was virtually new (3000 kms) it was clean, and it was exactly as described at the time of making the reservation. They didn't press me to buy 'extras' although they were available and they did point them out, but no pressure. The car was half full of petrol, they offered to fill it up but as I didn't plan to cover a lot of distance we agreed that I'd return it half full at the end. The service was fast… Read Full Review

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★★★☆☆

“Hidden fees and high cancellation fee”

Written on: 14/09/2013 by Krieung (1 review written)

There were a lot of additional fees hidden in the terms and conditions including an airport pickup fee and fee for declining insurance coverage in Ireland. Even after I went through customer service, and was assured that if I had a statement from my credit card company showing insurance coverage, that I wouldn't be charged the 30 Euro fee for declining coverage, when I went to pick up the car, they insisted on charging me anyway. Also, there's a very high cancellation fee for cancelling… Read Full Review

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★★★★★

“Great car experience”

Written on: 11/09/2013 by Eeyorepigletandpooh (1 review written)

We booked a great rental car - a black Corsa who we called Wolfgang Das Auto or Wolfie for short - easy to pick up from Basel airport. We had bought our excess insurance in advance online so were not pressured into any additional purchase. All defects were noted on the form and it was easy to check them. The car was clean, freshly washed and ran really well. Had learned from a bad experience with another company the previous year and made sure we filled up the car before returning it. Very… Read Full Review

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★★★☆☆

“We were ripped off”

Written on: 11/09/2013

We have used your site before with ease and satisfaction so decided to go with you again to book our car in Menorca, Spain. We were very pleased with the car , a Peugeot instead of the Corsa we booked. However, when we asked if we could bring back the car with a full tank of diesel, we were told we'd have to pay an extra 20 Euros on top of paying for a full tank the car came with. We have never come across this before and have hired cars many times all over the world. So what we thought was a… Read Full Review

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Hirecars01's Comment

Written on: 17/09/2013

Hi there,

Thank you for taking the time to review our company.

We are very sorry to hear that your car rental experience did not meet your expectations and we would like to apologise for any inconvenience this caused you.

We cannot confirm why the local supplier tried to charge more for fuel when you requested to return the car with a full tank of deisel. However, all information relating to your rental agreement, including your fuel policy was provided in the T&C's on the final page of the booking, before you completed your booking.

Customers are required to tick a box indicating that they have read and agree to these T&C's and this is our way of ensuring that customers have read and understood all aspects of the rental car they are about to book. Local suppliers should follow the terms of the rental agreed with us at the time of booking.

Once again, we are very sorry for any inconvenience this caused you and we do hope this experience does not deter you from using Hirecars to find your future car rental.

Kind regards,

Hirecars.co.uk

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