Hirecars.co.uk Reviews - www.hirecars.co.uk

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★★★★☆
4.3 / 5
438
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★★★☆☆

“Had to buy additional insurance”

Written on: 28/04/2014 by McCullough81 (1 review written)

A couple of days before my trip, I recieved an email urging me to buy more and save, but i ignored it because I had ALREADY purchased was comprehensive insurance. Upon arrival, I was informed that I should buy additional insurance, which was sneaky and unpleasant. The whole thing was expensive and more insurance set me back another £60. Would have been good to know in advance… Read Full Review

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Hirecars01's Comment

Written on: 30/04/2014

Hi there


We very sorry to learn you have had problems the time of collection.

All prices are displayed at the time of booking and all insurance charges are shown in the supplier's T&Cs which have to be ticked as read and understood before a car can be booked.

In the supplier T&Cs is clearly shows customers how much the excess on the car hire insurance will be at the time of collection. This can not be displayed in the car hire price as every local supplier will have different excess charges depending on their own insurance company, which is why it is always shown in the T&Cs and has to be read and agreed before a booking can be completed

We sell a product on our site called Excess Protection, which will protect against the excess on a car hire should you have an accident at the time of rental. You have to still pay a deposit to the supplier at the time of collection to cover the excess and they give you this back if the car is returned undamaged, should the car be damaged however, the supplier keeps this deposit and you claim it back from the insurer when you return from your trip.

If a customer does not purchase this at the time of booking the car rental supplier will sell you this at the time of pick up.

Customers are able to refuse to purchase this excess cover with some suppliers however some suppliers will insist that this policy is purchased it is down to individual suppliers what their policy is on this before a car can be taken as they need to make sure that their own assets are covered. With excess on car hire insurance ranging from between £600 - £2000 pounds it as a big risk to not have the excess protected.

We show information on our site about this policy and what do to at the time of collection should you purchase the policy.

We do hope this helps clarify this for you. Once again, we are very sorry you experienced problems with this policy and do that this does not affect your decision to book your future car hire with us.

Kind regards
Customer support

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★★★★★

“Great car. Good price. Easy collection and drop off...”

Written on: 22/04/2014 by Maciec313 (1 review written)

Great car. Good price. Easy collection and drop off from Geneva airport. Staff at airport were very helpful and clear. Would definitely use again… Read Full Review

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★★★★★

“Great experience”

Written on: 21/04/2014 by HeavenAlvarado31 (1 review written)

Desk directly opposite arrivals hall. Although 4/5 door booked we were told it was a 3 door vehicle - very helpful assistant didn't question it and automatically offered to change to 5 door as booked! No problem!!!! Very helpful plus a nearly new car with 300 miles on the clock. Great service, great value, great price - a great experience!!!!!… Read Full Review

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★★★★☆

“Easy peasy”

Written on: 20/04/2014 by Baggas (1 review written)

Cheap, good customer service and euro car at Inverness Airport were great. Only one negative was the steep price for extending the hire for one day. It cost £30 when 6 days cost only £83!! Never the less would use them again… Read Full Review

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★★★★★

“very good easy nice car thanks”

Written on: 18/04/2014 by 252Benton (1 review written)

top class service very nice car easy to use will book again… Read Full Review

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★☆☆☆☆

“service is not good enough”

Written on: 13/04/2014 by Celested141 (1 review written)

I turned up , couldn't rent as car as i didn't have a paper part of my driving licence, NOWHERE on your website does it say i need a paper part of a licence. i had to pay three days rent, i think this is disgraceful and i very not happy with the lack of information on the web site a "full" drivers licence is not a provisional drivers licence and so i brought my card as i have used that before to book cars when travelling the world .. Very poor service to leave someone who had travelled 12… Read Full Review

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Hirecars01's Comment

Written on: 15/04/2014

Dear customer

We are sorry to have received your unhappy review.

All information regarding licenses and anything else customers need to know can be found on the second page after customers have entered in all their trip details and in the Terms and Conditions provided on the last page of the booking form, next to the ‘Book Now’ button.

Customer have to confirm they have read understood and agree to these T&C before any money is taken or any car is booked.

Kind regards,
Customer support

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★★★★★

“Great service”

Written on: 12/04/2014 by Thorpe219 (1 review written)

Easy to use site, great price and service. Good quality vehicle with easy no fuss collection and drop off. Can't ask for more!… Read Full Review

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★★★★☆

“Good service, and value for money. Would use again.”

Written on: 11/04/2014 by Naomik338 (1 review written)

Good service, and value for money. Would use again… Read Full Review

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★★★☆☆

“experience”

Written on: 08/04/2014 by stanre (1 review written)

Confusing location at the airport, a lot of info that are not disclosed or easy to find, huge deductable in case of a problem. Promised car was not even available, got smaller car then expected… Read Full Review

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★★★★★

“France in style!”

Written on: 04/04/2014 by Miyaa140 (1 review written)

I hired a car with my wife and two children starting at CDG and dropping off at Gare de Lyon. Received a great car, pretty fast service at CDG, excellent service at Gare de Lyon. Easy instructions to exit the airport. The drive was excellent. Great option to hire at airport and drop off down town. It was a little difficult to find the drop off point but we got there in the end. NO HIDDEN CHARGES! Reputable car rental company supplying cary (in my case Citer/Enterprise). Cost of rental… Read Full Review

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★★★★★

“Easy car hire”

Written on: 04/04/2014 by 57Davies (1 review written)

Easy to book. Got a 1 week old Fiat 500 in Spain. car was ready to collect. Staff member very efficient, he spoke very good english. Will use again in any country. Only problem was the address to pick up the car from was a street building number not the name of the firm… Read Full Review

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★★★☆☆

“Almost there!”

Written on: 31/03/2014 by anilow (1 review written)

Staff not necessary customer conscience but once focused were efficient. Collection and drop off were simple. The car was not as clean as I would have expected but a fabulous and comfortable car to drive. (Citroen C4). Had to pay a large deposit. Unfortunately due to a small incident ( not our fault) we were given little information about damage report or the process of how it would be dealt with. As I write we still have had no communication regarding this. Thankfully I took out extra… Read Full Review

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★★★★★

“Excellent service”

Written on: 29/03/2014 by Aubriey108 (1 review written)

We were very happy with the service provided by Hirecars for finding the best price and in providing excellent customer service… Read Full Review

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★★★★☆

“UK CAR HIRE”

Written on: 29/03/2014

Good price good service… Read Full Review

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★★★★★

“Good customer service”

Written on: 21/03/2014 by Gilbertz1979 (1 review written)

I booked through hirecars.co.uk and found it really simple site too use. They found me a good price for my car hire. No problems with the hire at all, seamless pick up and drop off service… Read Full Review

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★★★★☆

“Easy to use and good value for money”

Written on: 17/03/2014 by ChanaBroussard294 (1 review written)

Staff at Alamo in Naples Airport were knowledgeable and extremely helpful… Read Full Review

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★★★☆☆

“unroadworthy car”

Written on: 15/03/2014

The car hire company Orlando were efficient in collecting us from the airport and consigning the car but the car had not been checked as it was dirty inside. On driving the car pulled continually to the left especially when I braked. The car was badly damaged and had been filled and rubbed down but not painted. The tyres were in poor condition. I know this as I am a car mechanic and I feel it should have been taken off the road in this condition. When we arrived back with the car, it was given… Read Full Review

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Hirecars01's Comment

Written on: 18/03/2014


Dear customer

I work for Hirecars and was alarmed to read this post as we take pride in providing excellent customer support. I would also like to re-iterate that we are a price comparison site and work with a number of suppliers but take our supplier relationships very seriously and would want to know about any partner that did not come up to standard or if anyone has any issues we should know about.

Contact Hirecars customer support with full details including your reference number and we will contact the correct supplier immediately.

Kind regard,
Customer Support

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★★★★★

“car rental survey”

Written on: 09/03/2014 by Zelley (3 reviews written)

Easy collection, good upgrade, annoying that the last service did not reset the computer programming of the car on the dashboard… Read Full Review

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★★★★★

“Good car and good service”

Written on: 03/03/2014

Good car and good service… Read Full Review

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★★★★★

“Easy process, rented great car for a reasonable price.”

Written on: 12/02/2014

It was all fine, but I really wanted the Mercedes, but it was the similar car I got. Slight disappointment, but what can you do. The other car was quite something… Read Full Review

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