Bicycle Hero - www.bicyclehero.com

★★★★☆
4.3
88.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“Shipment never came”

★☆☆☆☆

written by 186Taylor on 22/09/2020

I ordered. They sent verification. And after countless emails, the product never came! DO NOT ORDER WITH THEM!!

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“Never delivered and did't get refund - $200 lost :-(”

★☆☆☆☆

written by anthonygrenier on 15/09/2020

Never got delivered after 3 months No answers to my multiple emails I found post on discussions board from 2014 Makes no sense

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“Ordered Pearl Izumi arm warmers. Waited & waited. Sent...”

★☆☆☆☆

written by martinlangman on 20/01/2019

Ordered Pearl Izumi arm warmers. Waited & waited. Sent reminder emails again and again. Did receive one reply promising to chase things up - never heard a thing. Sent further emails and never heard from them again. Looking at other review sites makes me think that their business is largely questionable. DO NOT TOUCH THEM.

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“faulty item - no return, no repair, no refund”

★☆☆☆☆

written by martinzinkler on 02/11/2017

Ordered a 3speed hub on 31st July 17; the item arrived but broke on first ride. Return was accepted, but 3 months later: numerous contacts were mostly ignored or responded in general terms ("We already sent the item to Sram Customer Support Center and waiting for the answer from them. I will check it again and update it tomorrow"). No sign of any action, be it refund, replacement or repair. I will never do business again with the company, and I advise anyone not to do so. They take your money and don't deliver! Germany

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“Happy with Purchase”

★★★★★

written by KeonMcGarry on 25/08/2017

Great price on Sturmey Archer Hub . Fast shipping to Australia with Fedex I recommend this seller - Happy with purchase :)

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“not recieved item”

★☆☆☆☆

written by 2tonebarrett on 23/03/2017

i ordered a month ago and it still hasnt arrived ,not happy ill be looking for a refund as i cant wait any longer for those peddles as im going touring soon.

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“Very good customer service”

★★★★☆

written by on 02/10/2016

The customer service was very helpful after I experienced difficulties with the delivery. Got my product in the end and it looks very good.

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“Bicycle Hero will take your money and fail to deliver...”

★☆☆☆☆

written by wlDrew1965 on 25/08/2016

Bicycle Hero will take your money and fail to deliver the products you've ordered. I was warned about Bicycle Hero and saw the reviews. But, I ordered from Bicycle Hero anyway as it was the only retailer to offer the parts I wanted. Well, the reviews were right. Bicycle Hero is a bad outfit and will scheme you. DO NOT DO BUSINESS WITH BICYCLE HERO. You've been warned.

Was this review helpful? 1 0

“Still waiting for half my order after 7weeks”

★☆☆☆☆

written by on 25/04/2016

I'm still waiting for half my order to arrive after 7 weeks. Despite several emails sent, not even a reply or any response at all received. Not really any way to contact them. Suggest you review their actual location and attempt to contact them before considering making a purchase.

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“STILL WAITING”

★☆☆☆☆

written by Loomisqu480 on 02/03/2016

ORDERD SOME PARTS FOR MY BIKE 2FEB STILL WAITING SENT 2 E-MAILS ASKING WHERE MY BITS ARE HERD NOTHING IT WOULD BE NICE TO BE ABLE TO TALK TO SOMEONE ???

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“Top quality service. ”

★★★★★

written by ArmaniFrost on 23/02/2016

Thank you for having the parts what I needed were other suppliers did not have the part's your service is fast and prompt. Regards

Was this review helpful? 1 0

“Nice product, timely delivery”

★★★★★

written by zxKirk284 on 10/02/2016

Ordered a cyclic jersy from the store, arrived when it was stated to and is also cheapest place for it I could find online.

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“Purchase”

★★★★☆

written by on 09/02/2016

The goods arrived in good condition, as expected. If I have a criticism at all, it is the length of time to get the part, but considering it came from half way round the world, I dont suppose its too bad. The delivery times were stated, so I was expecting to wait a week or so. We have all been spoiled by next day delivery.

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“Difficult to source the parts in the UK. Good price. ...”

★★★★★

written by Fordhv1966 on 02/02/2016

Difficult to source the parts in the UK. Good price. Excellent service. Thoroughly recommend.

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“SRAM boost hub”

★★★★☆

written by jetpackG on 27/01/2016

Despatch took a week from date of order. Comms were very good, so I wasn't too concerned. Delivery to UK was 7 days from despatch and the item was brand new, boxed and exactly as specced. The item price was 30% lower than the best UK price, so I was very pleased overall. I deducted 1 star for a slow despatch, but that did not cause me any problem.

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“Deuter Rucksack”

★★★★★

written by JoelCombs on 23/01/2016

Terrific item great quality (daft enough to now have 10, 12 and 15 ltr versions. Best for cyclists by a mile. and good service.

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“Excellent Service”

★★★★★

written by Nicholsonws215 on 22/01/2016

Great Service from Bicycle Hero, item not available in UK and none coming in in near future so used BH for first time. Order placed on 07.01.2016 but because of holidays item didn't arrive until 18.01.2016 but it's all correct and I was kept informed

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“Excellent service and prompt delivery. ”

★★★★★

written by 406Hughes on 20/01/2016

Ordered some rockshox v brake bosses here as I couldn't find anything in the UK and I must say that the delivery time was very accurate and the parts well packed so 100% would recommend. the only down side is that some part are a bit expensive but very good service overall.

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“Difficult to find item in stock here!”

★★★★★

written by on 19/01/2016

Bought some grips here at excellent price, when I found them difficult to source locally, they were delivered half way across the world in a timely manner. What's not to love?

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“Excellent service and product”

★★★★★

written by EmilioWatson on 19/01/2016

I was very pleased with this site, originally I was anxious about how long the product would take to arrive and I did have a little issue with getting the right currency on site but it was all fine in the end! My jersey arrived within a week of ordering and is really cool. Maybe slightly smaller than I expected, I might order a size larger next time! But I'd definitely use them again.

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