Worst Customer Service ever. Avoid at any cost. I have bought iPhone X from them and received the device as opened without the original Apple plastic sealing. They even refused to pay for return shipping fees even though it was their mistake. They also delivered the device late after two weeks of the promised delivery date. They didn't even compensate for giving me an opened device. MUST AVOID!!

Even though the payment for a BlackBerry phone was made, plus priority shipping via FedEx, the company refuses to ship the goods until I have send them a TAC code number. This is a number that gets sent to my phone through the "Verified By VISA" process, I enter it into the appropriate spot on their secure paysite, and the payment is authorized by VISA. The code in the meantime expires. I try calling, nobody there to answer the telephone. I send an e-mail explaining all this, and get an answer a day later that request that I send photo ID, and my credit card number!!! The payment however was debited to my VISA account the next day, meaning they should also have a record that payment was made. They still won't ship unless they have this requested information, and this is, get this: For the security of the customer. So, I'm out the money, have no phone, and nobody with whom to address this issue. What a lousy way of doing business. Never again...I wonder who submitted all the good reviews....

At the time of writing I am waiting for a delivery that is 4 days overdue despite paying additional charges for next day delivery. If the item is not in stock then the website ordering system should be sophisticated enough to prevent people from ordering stock that the company does not have. I have emailed the company and had no response apart from an automated email. The telephone number on the website is not being answered apart from a message saying no support is available and to send an email. Furthermore, there are no order cancellation details on the website so despite having paid for an item I have not received, I have no means of contacting the company and therefore cannot cancel the order. I may have to contact the credit card company and put the transaction into dispute.

I made an order of Google Pixel XL on October 25 (two month ago), and the site showed that it would be available on October 29. I paid £724.15. During 2 months they have been shifting the expectation date. And now I'm still waiting for my phone... They take your money, use it, and don't deliver the purchase.

bought the phone for £ 600 but the company until today had not sent me a bill with a serial number. I sent 8 letter with req of receipt, unfortunately, they ignore my all post. (All post was send first Classic sign for). Customer service does not want to talk with the customer after the transaction. Ahhh No words, no morals, No quality and No value!!!!!!!!!!!!. The company is based on the credo of "client have to buy, pay and when money are on account Please back off" based on selling without any value or building a good image of the company. I do not ever be using the services of this company and I advise you to think about before you do.

I bought the Nokia 930 and included with the order wwere two free charging plates. The phone arrived the next day, and no porblems with the phone at all. I love it... But! I didn't receive the free charging plates which were offered with the purchase. I phoned up and they told me that they would be sent separately.. So I waited a few days, they still hadn't arrived so then I emailed them. The reply came back that I should have them within 2-3 working days. A week has passed and still no sign of the chargers. I know they were free, but if they were promised with the order, I should receive them. I'm beginning to wonder if I will ever get them.. I think it is a deal from Nokia anyway, so they aren't going to loose out. So just beware if you are ordering the same phone.

In July I purchased a Motorola Moto G from them from the Czech Republic, paid by a card. They apparently sent the parcel via Roal Mail (I got the tracking number), but it got lost on its way - so it wasn't neither their fault nor an intentional fraud from the beginning. Fair enough until this point. When I contacted them after a while they told me the delivery may 'take a few weeks' Then I had to exchange dozens of e-mails with them with no tangible result - they admitted the parcel was lost but didn't want to give me a refund. I even had to send a written statement I never received the thing etc... to cut things short they seemed to have bet on me getting tired of the whole thing and giving up (I remember sometimes having to write more times to get a answer at all). Luckily an EU customer protection centre helped me out and I got my money back.... after 9 months. I strongly recommend avoiding this company. Jiri.

I am always a bit suspicious of a great deal - they are sometimes too good to be true. So when I found Unlocked Mobiles I did as much research as possible, checking the web for reviews etc.. Having established their credibility through this I phoned them up. Spoke to a guy who gave me as much time to talk to him as I required - something very rare these days. I was reassured. So I ordered my HTC One M8 (great price) and it came next day, mid afternoon. I had checked with them for delivery mid morning - once again they reassured me it would happen. When the item came all was well. Okay - its white box but who needs the box anyway. No instructions but the web is full of Youtube videos. No tool to open the sim slot but we all have paperclips. No headphones but I always trash these straightaway as they are always sub standard. It did come with a charger which is about all you need. Extremely happy - would you again and would very much recommend.

Brilliant service and delivery. Easy to make purchases online. Product description is spot on. Staff are on hand if you have any questions. Ordered my phone at 2pm in the afternoon and received it exactly 24hrs later. I recommend them for unlocked phones and have already recommended them to friends and family.

Got my Sony Z2 next day as promised. Unfortunately i had a issue with the touch screen from the outset and over the weekend i reported it and my emails where answered within minutes and on monday a ADVANCE replacement sent out next day service. I could not fault the two Sales assistants that helped me through out the process and made me feel like a valued customer as i wasn't getting anywhere with Sony so Unlocked Mobiles helped me through out. Brilliant all round and would use them again and recommend.

All Good! Received the phone within 14 hours (I paid 5 pounds extra for quick delivery). The price was far better than any other shop or most internet sellers. I bought the Note3. I would highly recommend. Company is well staffed with good experience and knowledge of phones. As promised the battery life on phone is as required - this was a prerequisite I mentioned to them. I spoke with James, and they kept me informed about the stages of the delivery through out .

Got a phone, arrived quick with no insurance details even-though had requested it. When I finally got hold of customer service (called all morning and emails twice) I was told I didn't actually request the insurance. I unfortunately had an accident with my phone, but it was too convenient to say I haven't chosen to carry it out and use the 3 month free insurance offered by the company. Thought it was dodgy hoped it wasn't to realise it was! Shame.

Was delighted to find the HTC One X+ advertised at a great price. Ordered  on Saturday evening, so expected delivery (to mother-in-law's house as I  work full time) on Tuesday. Money disappeared from my account on Tuesday  but no phone. Order status still showed "In Security Check". Contacted them  by email and got almost instant reply that they would look into it. Couple  of hours later was informed that I had failed the security check. Chased to  find out why - since they already had my money - was given some bull about  being obliged to carry out security checks and the delivery address had  flagged me as high risk! So why offer the alternative delivery address  option!!! Then they told me that because I had threatened to report them to  ASA because I didn't believe they had any stock but were still advertising  they would reject any future orders I submitted!!! The money has since  been refunded to my account - several days after it had initially been  debited

Easy to order and my new phone arrived early and in perfect condition. Would recommend to others.

Phone arrived very quickly and in perfect condition. Would highly recommend using this company to get unlocked mobiles.