Flooring Supplies www.flooringsupplies.co.uk

Flooring Supplies www.flooringsupplies.co.uk
★★★★★
4.5
92.0% of users recommend this
  • Value For Money

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Latest Reviews

“Extremely poor after sales service!! Beware”

★☆☆☆☆

written by deepaknayak on 12/07/2021

Great pre sales service let down by delivery delays and multiple reschedules. Delivery team has rescheduled the shipment 5 times yes 5 different dates given. I have in-fact an email saying they have no idea where shipment is. Hope you can feel how a customer who has given £5000 pounds would feel hearing it. So before you make big purchases look around for other options and not fall into cheap price trap.

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“Customer Care”

★★★★★

written by Eliezern87 on 31/03/2021

I rang Flooring supplies re a purchase i had made months before (November 2020) and forgotten the details but wanted to place an similar order March 2021). The customer advisor was able to retrieve the details, was very calm, expertly guided me through, very calm and empathetic gentleman. I will defo buy again from Flooring Supplies. Your customer care is second to none. I will defo recommend Flooring Supplies to colleagues and friends.

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“Awesome Flooring”

★★★★☆

written by Faras on 26/03/2021

I bought flooring supplies, both were good and looks great. Reliable service. Good Quality. Samples helps us to choose better.

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“Good Quality Flooring”

★★★★☆

written by Miabrown on 02/01/2021

Simple to Coop with and good communication. They send some free samples also to avoid confusion. This is the best thing, I Liked it.

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“Great quality, price and service!”

★★★★★

written by NickCStewart on 02/01/2020

Have used Flooring Supplies many times over the years. They have great customer service with a knowledgeable team and a large range of product. In my experience the flooring always arrives well packaged, undamaged and complete. I have found the quality higher and price here cheaper than available elsewhere on the market. I would have no hesitation in highly recommending this company and intend to use them again for all future jobs.

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“Natura Engineered Ironbark Manor”

★★★★★

written by Caroline23 on 04/11/2019

Really happy with flooring and even though I under ordered they were really kind to deliver another pack without additional delivery charge. Would use again. Staff very friendly and helpful.

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“Oak flooring ”

★★★☆☆

written by Prestonv on 18/08/2019

I ordered this line because of the thickness of the actual wood 6m I was not impressed by the agent telling me it’s only kerbside drop ,luckily the delivery driver did bring it in the house for me ,having got the floor laid it looks good but I am very worried how easily it scratches , I need to fine some coloured wax to cover scratches or it won’t stay nice

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“Exceptional Service”

★★★★★

written by Niall0 on 10/08/2019

I have used Flooring Supplies for wood flooring for 3 houses. In each case I have experienced superb service, and great products at what I think are probably the best prices. Special thanks to the sales team at the Norwich showroom. They have gone to great lengths with samples and advice to ensure that we have ended up with the right choice. I wouldn't go anywhere else and would thoroughly recommend the company.

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“Bit of a minefield”

★★★★★

written by MPG911 on 13/07/2019

It can be a bit of a minefield when you are looking for new flooring, so many to choose from, choice is great, but sometimes too much choice just makes it all confusing. The team were amazing. Asking me about my flat, what was the look I was wanting to achieve. What I liked and didn’t, and then the samples came out. As I looked at each one, we remove those that fell out of favour, this meant I wasn’t overwhelmed by choice. I only had three to choose from at any one time. Discussing the pro and cons of each one, and where the flooring was being used. I would wholeheartedly recommend FlooringSupplies as a go-to place for your flooring. They take the time to care about what you want, and want to make sure you are happy with your choice. 10/10 from me..!

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“Returns policy is a joke! ”

★☆☆☆☆

written by Edwards2076 on 10/07/2019

I was sold floor and advised to upgrade my underlay to a better quality. When it arrived it was 2nm thick and utter rubbish so I asked to send it back. I was told that I had to pay for the return of the underlay and on top of this was going to be charged a 15% restocking fee. The underlay wasn’t even unpacked. Really really disappointed as this company was recommended by a friend. I am in the process of reflooring my house and business. Needless to say I won’t be a returning customer. Feeling ripped off and very annoyed.

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“Supplier of QuickStep flooring”

★★★★★

written by PriscillaClayton1981 on 22/06/2019

Have used QuickStep flooring before and it is brilliant so was very keen to order this again, FlooringSupplies one of very few online retailers that stock QS floors and were cheaper then QS directly. Had a query about the colour matching sealer and quick friendly response.

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“Personal and efficient ”

★★★★★

written by Longun1 on 21/06/2019

The website was informative and easy to use, but I called in for a price match, which was approved, and I then got a link to complete the purchase online. The person I dealt with was really helpful and even though the flooring had stock issues, I was kept informed and delivery was rebooked. It was a good joined up offline / online experience. Although I’ve not fitted it yet, the flooring looks great quality, but even though I got it at the best possible price it still seems expensive!

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“The best supplier!”

★★★★★

written by AidanCH on 15/06/2019

The quality of our Nature Oak Stornaway was superb. Hardly any knots, and no sap wood. Flooring Supplies were very flexible about delivery date. We ordered almost a month before the floor was ready to lay, and they held onto it and needed only three days notice for a delivery date.

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“Beautiful Kronospan Vario quickstep walnut ”

★★★★★

written by LouiseH19 on 29/05/2019

I’m always a little bit reticent when I make a more expensive purchase online from a retailer I’ve not used previously. Buying from yourselves has been stress free and a pleasure. I really like the telephone call you receive after purchase to check I have ordered the correct items, need any extras and always so polite. Easy delivery to the door. Would def recommend purchasing a tester piece. Secondly the flooring I chose is beautiful, since I put it down on my first bedroom I’ve since had it laid in a second bedroom and recently purchased it for my 3rd. I have no reason to purchase from any other supplier in future, you’re my favourite. Thank you, I will definitely be purchasing from yourselves again and will highly recommend to friends and family.

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“Great service from the beginning was really helpful...”

★★★★★

written by Mhdp on 28/05/2019

Great service from the beginning was really helpful with sending samples quotes and types of flooring no question ( and I had many ) was a problem always friendly by email and on the phone Samples were received promptly Quick delivery and friendly helpful service Alsibwas able to help with finding someone to fit flooring as well Highly recommended

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“Delivery times really?”

★★★★☆

written by Reallydelivery on 20/05/2019

I can't believe that in this day and age, you have to set aside a whole day to wait in for a delivery because you can't give your customers a more precise delivery time.

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“Excellent service - even checked what I'd ordered made...”

★★★★★

written by on 17/05/2019

I'd bought from these people before so knew what to expect, and they didn't let me down. I was ordering laminate and Scotia for a new floor, Scotia for an existing laminate floor, and already had underlay so ordered what I needed. They rang me up to discuss what I'd ordered and make sure I'd not forgotten the underlay and knew I'd ordered two different scotias. Delivered on time, with a delivery window given and the driver rang ten minutes before arrival too. Wish all companies were this goood.

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“Good products, good service”

★★★★★

written by on 11/05/2019

This is the second time we've used Flooring Supplies, the quality of their wood flooring is great, the customer service is helpful, and they put us in touch with an excellent fitter.

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“The delivery made by the courier damaged some...”

★★★☆☆

written by fabio5mani on 04/05/2019

The delivery made by the courier damaged some tiles. For the rest the quality seems good but I don t know perhaps in comparison to other retailers you can find something better in terms of quality/price.

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“As good as can be”

★★★★★

written by AndrasB on 30/04/2019

For a person of a generally critical nature as myself, it is no little thing to be absolutely impressed by this company. It is not only that purchase went ahead as should be (which is, after all, a minimum), but also the approach of the employees was the ideal mix of the professional – answering questions maningfully, with knowledge – and the human in that outgoing, friendly. All I 've been in contact with, whether over the phone or in a show room were intelligent, seemingly interested in their work, helpful, understanding, and had when relevant, sense of humour. I am running out of words of praise. Really, very good! As to the product I bought (engineered wood), I have no comparison to make. This was a first for me, and was just fitted, but I can say that it corresponds as things stand to my expectations quite well. And looks very nice.

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