Discount Mobility Direct - www.discountmobilitydirect.co.uk

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Discount Mobility Direct - www.discountmobilitydirect.co.uk
★★★★★
4.6
91.0% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

“Sunfire gt 318 powerchair .”

★★★★★

written by DarrellPeterson on 17/02/2017

Excellent product.... ordered and delivered within 5 working days. Staff very helpful . Would not hesitate to recommend them.

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“paid never got”

★☆☆☆☆

written by Gallegos186 on 02/06/2016

My Wife paid this Company £1,250 Pounds for our 44 wedding Anniversary present for me I am very disabled and needed it in a hurry I was told 4-5 weeks and it would be delivered with people able to fix it up and take my old bed away I phone and have written no reply this is the last Time I will ever have to deal with this my wife paid with her card so the bank told her what ever happens they will reimburse her the man saw hove bad I am and he said we will be very quick. Please show this to the whole of the UK.

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“Terrible !! Check t & c returning products can cost...”

★☆☆☆☆

written by Dianeandpatrick on 14/11/2013

When you receive such terrible customer service from a company who's customer base is primarily going to be elderly, disabled or people caring for them, you expect them to be a caring compassionate company. DMD or Care Co are neither of these. I ordered a De Luxe wheely cosy for my elderly disabled mother and was surprised when two arrived. As there was no return instructions or address stickers etc in either parcel I phoned the company for help. I explained the situation and how I wished to return the one they had sent by mistake and exchange the other one for a smaller size. I was initially accused of both orders, one online and one by telephone which I denied any knowledge of the telephone one. When they realised I had indeed not made this phone call, it was in fact an error with their ordering system from their sister company they didn't even apologise, instead they said they would get THEIR MISTAKE collected from my address free of charge but if I wanted to return the one I wished to exchange collected at same time it would cost £25 (they later said this was mistake and should be £15. They refer to this as a restocking fee. I was horrified at this charge but they said I should of read the terms and conditions. I even offered to make both parcels into one parcel to be collected at the same time and they said it was still going to be £15 for my bit. After a lengthy telephone which got us nowhere it has concluded that they will send out returns paperwork and either collect mine for £15 or I send through post office, charge unknown. Will I order smaller one through them ? absolutely not far better companies out there that deserve business.

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Alan-Simpson's Response to Dianeandpatrick's Review

Written on: 05/01/2014

Most firms charge between 10% and 100% restocking fee. (Laura Ahley online & shops charge 100%). They did not charge for the return that they made mistake for. Returns almost always involve buyer paying returns costs. [ nil to do with Seller, other that I am a very happy customer of an electric wheelchair at very good price from them last year)..

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Kipper2307's Response to Dianeandpatrick's Review

Written on: 03/06/2016

I agree the service was terrible

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“Non existent customer service”

★★☆☆☆

written by unhappycustomer1980 on 23/10/2013

If your looking for excellent customer service, avoid this company at all costs. They are obviously great at the initial stages of receiving your order, and of course taking your money, but that I'm afraid is where it ends. I purchased a mobility scooter for my father, I was told that this particular product was on order, and they would take stock of it mid October. This date passed, phoned Careco, to be told the scooter would come in on the 21st October, this date also came and went. Another phone call to Careco, this time the lady could not even tell me when the scooter would be sent out at all. In the end, I phoned to get my money back, they said then that a manager would phone the company supplying the scooter direct and get back to me about date of delivery. I'm still waiting. There customer service is terrible, DO NOT USE THEM

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Jmj1959's Response to unhappycustomer1980's Review

Written on: 30/05/2014

I only wished I had looked at this web site and your review prior to purchasing and cancelling my mobility scooter two weeks ago. The will lie to you. plus use any excuse possible about giving you a refund. Thank god the Credit Card Company are dealing with this issue now.

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“Thank you to everyone at Careco, I purchased the Go-Go...”

★★★★★

written by brenda1941 on 08/10/2013

Thank you to everyone at Careco, I purchased the Go-Go Plus with suspension seat, as we have a folding camper and go on grass quite a lot,this is the most comfortable scooter I have had.Over cobbles in York fine it makes you feel safe and knowing it will go so far with the larger battery is peace of mind in its self.Very good Customer Service.Scooter was delivered very quick. Would Recommend this company.

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“Roma City Walker Rollator Model 2465”

★★★★★

written by gsdmorgan4 on 21/08/2013

Extremely helpful staff, I made several phone calls - initially regarding a similar item - after discussing the needs of the user, we decided on the Roma City Walker. A further telephone call confirmed that Next Day Delivery was available, which was of considerable importance. This item is for use by a gentleman suffering from Parkinson's Disease, and within 24 hours had proved its worth. It cannot prevent the "freezing" caused by Parkinson's, but it provides extremely good support during those moments but equally moves on smoothly again when required. Easy folding/unfolding system, which is good for storage at home or in a car and relatively lightweight - tho' would probably need a carer/able bodies person to lift it into a vehicle.

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“The recliner chair that lasted 4 months!”

★☆☆☆☆

written by geopaul on 18/08/2013

I bought a Lars Rise Recliner Chair last October. Within 4 months the leather on one side was showing wear,which got worse by the day. After contacting them they sent a box to pack it up in and send back to the manufacturers. A few days later they changed their mind and sent an engineer to examine the chair and give a report. That is the last I have heard from them. The chair, which cost me £465 is in the box they supplied,in my garage and they refuse to reply to letters emails or return my phone calls. So for £465 I have had a chair that lasted 4 months and is now too worn to use. Do not touch this company with a 20 foot barge pole,they may be cheap but the customer service is abysmal to non-existent and it ends up being costly in the end.

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“Customer Service Did not Exist”

★☆☆☆☆

written by TessyBear on 02/08/2013

We were delighted with the speed of delivery and with the look of the Excell All Terrain Self Propelled Wheelchair. On the first trip to our local store, we got from the car park to the front of the store, when the noise from the wheel stopped us. We had only had the wheelchair for one month, but took it back to the car having transferred me to a store one. It took numerous calls to get through to this company, (most went unanswered), this followed an email on 19 June to advise them the large Wheel Bearing had collapsed. To this day we have not received a reply to any of the emails we sent them. When my husband did get through on the phone, in the belief that it would speed things up, he said he was happy to receive a replacement bearing instead of a complete wheel. He spent some time explaining that it was the large, main wheel that was affected. - A small front wheel bearing came, more time was spent trying to contact someone from this company to advise them that they had sent the wrong one. When he did get through they agreed to send the correct bearing out, which was finally received a full month after the original ignored email to get the correct part. I was without a wheelchair for the that month. Despite my suggestion that I would be left with requesting a refund under the Sale of Goods Act, DMD has never replied to any emails or instigated any phone calls. They have never contacted us to check whether the wheelchair was repaired.

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“My new scooter from DMD”

★★★★★

written by covesandy on 01/08/2013

Checked out lots of websites for my new scooter when I phoned Discount Mobility Direct I told them what I was looking for and they were very helpful great value getting my new from scooter from Discount Mobility Direct was 1st class. Thank all at DMD .Alan Preston

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“Could not have got better service anywhere.”

★★★★★

written by on 31/07/2013

Ordered a Pride gogo elite traveller lx scooter on Friday, delivered following Tuesday. Service and product FIRST CLASS. [second to none.] For value and service you cannot better this. Thanks. Ivan.

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“Very efficient service”

★★★★★

written by Sheffield15 on 31/07/2013

I ordered the enigma self propel wheelchair in blue which came ultra fast and was ready to use. Very impressed with the advice and the fast delivery as was desperate for this product. The wheelchair is extremely good value for money and will make a big difference to me. The colour is finished to a good standard and the seating and back are really comfortable, this wheelchair is light and easy to handle

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“Great Service - Speedy Delivery - Brilliant Product”

★★★★★

written by on 28/07/2013

Called on Wednesday Evening few minutes before closing to order Rise Recliner Chair in sale. They phoned to verify product in stock again first thing Thursday morning. Customer service excelllent. Looked on email Friday morning saw Chair already dispatched and arrived few minutes later - literally. ~Delivered from Chelmsford to Paisley Scotland. What speed of delivery!. And opening boxes and trying Chair was delight. Delighted with product finishes too.

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“Sale and delivery of wheelchair.”

★★★★★

written by nicko4 on 23/07/2013

I ordered my new wheelchair on Saturday 20/09/2013, and was delighted when it was delivered on Tuesday 23/09.I found that ordering it from your website both pain-free and simple. I know exactly where I shall be coming when I need my new scooter and rise and recline chair. I shall be recommending you to my family and friends. Best regards, Nick.

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“Excellent service and ease of ordering.”

★★★★★

written by budwat6 on 18/07/2013

This was the first site I went on, the ordering was easy,I didn't expect it to be delivered so quickly. My parcel arrived within 24 hours. Excellent quality of goods and value for money, and simple to put together, well wrapped,I am really pleased and satisfied.Would recommend the company to everyone.

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“Fast and efficient, value for money service”

★★★★★

written by on 15/07/2013

I ordered a mobility scooter for delivery to my father. Very good phone support on ordering - asking about how and where the scooter would be used, to ensure I was ordering the correct scooter. Item was at a very competitive price. Item was as ordered and arrived 3 days after ordering. Would use the company again and recommend - the only disadvantage is that you cannot see before you buy, but if you do your research then you know what you are getting and there is help when you order.

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“Best Piece of equipment I have ever purchased”

★★★★★

written by Robertkenneth on 12/07/2013

As you are aware we started off on the wrong foot but it was soon cleared up and I am very happy with the equipment that was sent to me after the initial problems sorted out and I would recommend the company to anybody again just make sure that you keep up the good work in a good standard of Efficiency that you've shown to me over the last few weeks. I found after the initial problems that the staff did a great deal for me I have already considered and I'm in the process of working out how I can do it in buying more equipment from you one of your full all weather Canopies for my scooter.

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“Superb service”

★★★★★

written by on 10/07/2013

I ordered an Aquatech toilet seat for my elderly mother - it was received within 24 hours of ordering, and at the best price available on the internet. The item was just what we needed and was installed in a short time. This company provides excellent, superfast service in an unreliable market - definitely my first choice for similar items in the future.

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“Lars Dual Motor Riser Recliner”

★★★★★

written by on 10/07/2013

After much research I decided that the Lars chair would be my best option. However, even though DMD did not show that the colour Burgundy was stocked I telephoned and was pleased to find that it could be ordered. I have just received the chair and was able to assemble it with little trouble and the final result is excellent, I am delighted with both the chair and the service from DMD, quick delivery, as promised, and the sales staff were most courteous and helpful.

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“WC06017 BLK Black Crutch/Walking Stick Bag ”

★★★★★

written by Steveyarham on 09/07/2013

I ordered the item at 3.30pm Monday and it arrived 10.30am the following morning! Talk about service - just great! The item fits snugly onto my Shoprider Cadiz without having to make any adjustments. The bag is a little thinner than I expected, but to carry the paraphernalia I have to cart around it's just perfect. In fact any deeper would cause the bag to drag on the ground when fitted to my chair.

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“Top quality service”

★★★★★

written by rodway on 09/07/2013

Friendly telephone response,immediately identified needs. Costs clearly stated and ,above all,promises kept. Value and quality of product outstanding!

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