Memory Foam Warehouse Reviews - www.memoryfoamwarehouse.co.uk

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Memory Foam Warehouse - www.memoryfoamwarehouse.co.uk

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“Ordering Easy, product perfect”

Written on: 21/01/2015 by MariamLyons (1 review written)

Ordering very easy, staff in shop gave excellent advice on colours, product perfect, finally sorted out family sleeping arrangements at Christmas. 1st class… Read Full Review

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“A great purchase”

Written on: 21/01/2015 by Jadynl449 (1 review written)

We were looking for a memory foam "topper" for our bed and had almost given up when we came across the Memoryfoam Warehouse site. This was after considerable research into the whys and wherefores of choosing a Topper, as well as noting that prices on some sites were less than encouraging. Not only was the site very easy to navigate, but there was also plenty of useful information. Added to that, there were very good discounts on offer. We bought a King Size Coolmax 7.5cm with a coolermax… Read Full Review

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“Mattress topper rules”

Written on: 21/01/2015 by BenWilliams91 (1 review written)

I needed something extra on top of a decent mattress to help me sleep and since I couldn't afford a brand new bed or mattress, i got recommended a memory foam topper. I found memory foam warehouse straight away after searching online and loved the prices of their sales. I found their website easy to navigate and their information trustworthy. I also found no complaints regarding them online, whereas I had done about other providers of similar products. I must say that it has been one of best… Read Full Review

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“Best thing I ever did”

Written on: 21/01/2015 by H1gg0 (1 review written)

I ordered a mattress topper for my spare room double bed as I had a family member come to stay recovering from back surgery, they said it was the best nights sleep they had had in a long time, I have since started getting them for other beds in the house and anyone who sleeps in the rave about how comfy the beds are. It is more cost effective to get a topper than replace the mattress, I have passed on your website details to anyone who is interested. I would fully recommend a topper for a… Read Full Review

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“Yet to deliver - order placed three weeks ago”

Written on: 20/01/2015

Extraordinary. Ordered mattress on 31st December. Nothing came after a week. Spent ages trying to speak to someone on the phone and failed to speak to customer services. Emailed and had a promising response that they were dispatching a new order with extra pillows as a good will gesture. The pillows arrived five days later, but five more days later there is still no sign of the mattress. How is this possible?! I can forgive the five days as we live far from their distribution centre… Read Full Review

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By Mfwcustomerservice

Written on: 23/01/2015

Good Afternoon,

Thank you for your review.

I am very sorry to learn that you have not received your order. I would like to apologise for any inconvenience caused.

I can see that we have recently resolved this issue as the courier have lost your original item for this I do apologise. I can see that we have issued a replacement and this should be with you by the middle of next week.

I will contact you direct via email to discuss this further.

I trust the above is of an assistance and would like to apologise for any inconvenience caused. I would agree that 3 weeks is not a reasonable time as majority of our orders are delivered within 72 hours.

Kind Regards

Lee

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“THEY CAN'T DELIVER THE PRODUCT, HAD MY MONEY BUT NO...”

Written on: 20/01/2015 by VirginiaCook302 (1 review written)

Have waited 3 weeks, have been advised that 3 orders have been placed and to accept one and turn the other two away!!! Trouble is, nothing has arrived. XPD are the courier but, they have admitted they are overwhelmed and can't cope. We are still waiting and are fearful that we won't receive the mattress or our money back. The offer looks really attractive, the prices great, but if they can't deliver what is the point? They have already changed their courier as they weren't efficient… Read Full Review

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By Mfwcustomerservice

Written on: 20/01/2015

Good morning,

I am obviously disappointed by the comments made in your review and need to do something to solve this situation. If we have raised 3 orders then we have tried to resolve the situation and the issue is with the carrier. Please can you update your review with your order number so that I can contact you and have your mattress delivered.

I look forward to speaking to you.

Kind Regards,

Carol

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“Stained Item”

Written on: 17/01/2015 by Perez135 (1 review written)

I ordered by mattress on 7th January and had an email confirming that it had been dispatched under order delivery reference 100241128. It was delivered on 12th January and left under a gazebo as requested. The outer packaging was torn but on further examination there was a stain on the edge of the mattress but under the outer packaging. It was the wrap used directly on the mattress which was ripped which had resulted in a stain of about 3 inches. We contacted customer services on the 13th… Read Full Review

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“Customer Service non existant (literally)”

Written on: 16/01/2015 by Sleepyboathead (1 review written)

I placed an order for two identical single mattresses which arrived as expected. On opening them 1 was as ordered but the other was not, no problem contact Memory foam warehouse and they will put it right, have used several times in the past and customer service have been very responsive. Monday 12/1 emailed, no reply, Tuesday 13/1 phoned gave up after 30 mins waiting and only moved up 4 places in a queue of 9! Online chat advised to email a photo. Done in minutes. 16/1 still not had any… Read Full Review

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By Mfwcustomerservice

Written on: 16/01/2015

Gosh ! I am sorry to hear that you are having issues getting int touch with us. Our lines are busy due to the demand on the winter sale so we do have queues at peak times.

We are on top of the emails so wonder if you had a response back when you sent the emails as sometimes the files can be too large.

Please can you add your order number to the review and I will call you personally to resolve.

Many thanks

Carol

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“Wow”

Written on: 12/01/2015 by Tomsmithy (1 review written)

Just simple, easy and service is great I ordered on my topper on Tuesday, called customer services to confirm everything and they couldn't do enough for me They tracked my order, told me the steps on how my order arrives..... Bingo Friday I got my item very happy..... Ps I have always said a bad comment goes miles a excellent one never does… Read Full Review

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“Very good service”

Written on: 12/01/2015 by DorianShields174 (1 review written)

Decent price and a good service. My only criticism was that the delivery tracking was quite misleading until on the actual day of delivery. However, once the day came, the communication was excellent… Read Full Review

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“very bad service”

Written on: 10/01/2015 by Santos1975 (1 review written)

First you have to wait 30 min to get through. Then customer service team dnt know any thing after chasing for 3 days I finally got my bed but they only delivered 2 parts. They promise to get back on Saturday but no phone call.now god knows how many days will it take . I am VERY DISAPPOINTED. WILL NEVER REFER TO A FRIEND… Read Full Review

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By Mfwcustomerservice

Written on: 14/01/2015

Good Morning,

Thank you for your review.

I am very sorry to learn about your long wait time to speak to our Customer Services team We have unfortunately received a high number of calls due to our popular winter sale which was more popular than our predictions. For this I do apologise.

i would like to discuss this further in person and find out exactly what has happened. If you are able to update your review with your order number this will enable me to contact you directly.

I trust the above is of an assistance and apologise for any inconvenience caused. I look forward to speak to you soon.

Kind Regards

Lee

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“A poor experience in terms of product and customer service”

Written on: 06/01/2015 by cuFigueroa303 (1 review written)

I read all the positive reviews, felt reassured, and decided to buy my mattress with this company. I sat in for a delivery which didn't arrive. I had to sit in another day. After a few weeks I took advantage of the 60 night trial as the new mattress seemed very firm, caused backache which I have never suffered from before, and was smelly even after quite a while. Thats where the problems really started. I experienced a repeated sequence of scheduled deliveries of a replacement mattress which… Read Full Review

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By Mfwcustomerservice

Written on: 07/01/2015

Dear customer,

I am saddened by the details in your review. We are a reputable family business who manufacture excellent products at a good price and proud to be part of the National Bed Federation.

we are not alone with the delivery issues of late as all the UK suffered delays with the large volume of orders which has been largely publicized.

what I want to do is help with the mattress and talk through the events and look for a suitable exchange for you.

Please can you update your review with you order number so that I can call you personally.

Many thanks

Carol

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“Good service - British Product”

Written on: 31/12/2014 by hoppyuk (1 review written)

Fantastic service by the team at the Wakefield Branch. Each mattress was explained to us and the pros and cons to match. Would recommend to anyone thinking of swapping their old mattress and their prices are very reasonable. … Read Full Review

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“Excellent memory foam mattress, good price”

Written on: 28/12/2014 by nkanani (1 review written)

The mattress delivery was prompt and it settled pretty quickly. Although, it took a couple of days to get the smell out, but once it was done, this is an excellent product at a very good price. We have been using it since 5 months now and get good, comfortable night's sleep every night. Mattress is soft and you won't notice if your partner takes turns. Highly recommended for comfortable sleep every night… Read Full Review

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“RUBBISH!RUBBISH!RUBBISH!”

Written on: 25/12/2014 by fvPerry261 (1 review written)

I bought a mattress topper for m mother in law for Christmas. She is quite a hard lady to Lease so when she said it had arrived and was rubbish, looked like it had just been cut from a sheet, I thought she must be exaggerating until i saw it myself. It really was rubbish and I was embarrassed that I had bought this as a gift! I emailed them and no response! On their website the 'chat' was activated until I wrote my complaint and suddenly the 'chat' was unavailable!? Just what I expected… Read Full Review

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By Mfwcustomerservice

Written on: 29/12/2014

29.12.14

Good Morning,

Thank you for leaving your review.

I am quiet concerned by the remarks made in regards to your recent order and would very much like to find out what has happened here and apologise in person.

I am unfortunately unable to locate any order under the name provided on your review. In order for me to investigate can you please update your review with your order number so that I can call you direct?

Kind Regards

Lee

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“Shocking”

Written on: 18/12/2014 by Daverobbo23 (1 review written)

Ordered a mattress online nearly 2 weeks ago now after reading the good reviews from this company I would of liked to be reviewing the mattress but still not received it to date from a company that advertisers next day delivery is Discussting after numerous phone calls to the company and delivery company both giving false promises I might recieve my order one day! Please think twice if ordering from this company you will have a long wait in one word shocking!!… Read Full Review

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By Mfwcustomerservice

Written on: 19/12/2014

Thank you for leaving your review. I am quiet concerned by the remarks made and would very much like to find out what has happened here and apologise in person.

Please can you update your review with your order number so that I can call you.

Many thanks

Carol

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“Fantastic buy”

Written on: 16/12/2014 by Nialah (1 review written)

I have been looking for a memory foam mattresses for my daughters and for myself for sometimes and have found they have very expensive and I couldn't afford it until I came across your website. My daughters said the mattresses is very comfy and it's the best nights sleep they have had in months and I second that. I have been telling all my friends about as I believe your prices are unbeatable. I am one happy customer. … Read Full Review

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“Warm and cosy nights”

Written on: 15/12/2014 by Elliot117 (1 review written)

It's like a dream to get into a warm soft bed every night. The memory foam makes the bed warm within a couple of seconds. Gives you a restful, cosy sleep and makes you reluctant to get up in a morning. Cannot fault the product one bit… Read Full Review

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“Simple simple simple”

Written on: 14/12/2014 by Garcia68 (1 review written)

Easy to navigate web site with good filters to narrow your search. Checkout was good with no issues, and the delivery updates were helpful and informative. Delivered on time too… Read Full Review

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“Transformed my sleep!”

Written on: 14/12/2014

Memory Foam Warehouse offers excellent service. The website is very clear and it's easy to work out which product is the one for you. Ordering was very straightforward and delivery was very prompt. The product (a memory foam topper) is excellent and I am now sleeping so much better thanks to my topper. It is exteremly comfortable and has transformed my sleep. The only slight problem was that the foam had a slightly strange smell for the first week or so. This has gone now. I have since bought… Read Full Review

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