Memory Foam Warehouse Reviews - www.memoryfoamwarehouse.co.uk

★★★★★
4.7 / 5
94% of users recommend this
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Memory Foam Warehouse - www.memoryfoamwarehouse.co.uk

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“love it”

Written on: 11/12/2014 by helenlpage (1 review written)

Really loving my new mattress. I am sleeping so much better! Order arrived quickly which was great - my last one had springs impaling me! Arrived vacuum packed so we could easily get it upstairs to our second floor bedroom. Really good value, really good quality product, delivered promptly. Can't go wrong with that!… Read Full Review

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“Marvellous Memory Mattress”

Written on: 11/12/2014 by suBell153 (1 review written)

What can I say about the service and mattress? Well, the service was second to none. Prompt delivery and staff very pleasant. Mattress is just as I had hoped. Extremely comfortable to lie on .... not to firm or soft.....just right!… Read Full Review

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“Comfort and Happiness!”

Written on: 11/12/2014

The mattress on my bed is very deep and heavy. When changing the bed my husband and I always did it together as it was too heavy for me to haul it up to tuck the sheets under. Unfortunately he died earlier this year so I stood to sleep in "manky" sheets until I got someone to help me!! I then thought of the wonderful plan of buying one of your great mattresses which were comfortable but lighter, so, bliss I can now tuck the sheets under the memory foam mattress, so once again I can have… Read Full Review

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“Like sleeping on a cloud! ”

Written on: 11/12/2014

We bought a mattress topper and it is so comfy! Makes sleeping at night easier. Delivery was excellent and prompt. Very good price! Couldn't believe how cheap it was for the quality of it. Wrapped tightly and easy to unravel. Great quality and easy to fit. Have recommended your website to friends and family who have always wanted a mattress topper but weren't willing to pay extortionate prices. … Read Full Review

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“APPALLING CUSTOMER SERVICE (should be 'DysService),...”

Written on: 09/12/2014 by DesertRoseSA (1 review written)

If you are looking for the great service as advertised by this company, please make a WIDE BERTH around it RIGHT NOW!!! The Customer Services Team and Supervisors leave much to be desired, they are rude, talk over you and are plain outright disrespectful. Sadly, they have the power since they've taken your money, thus you're at their mercy waiting for their product! It's been 2.5 weeks since I ordered my mattress and I've not received it! MANY CALLS and EMAILS later, I'm told it never left… Read Full Review

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By Mfwcustomerservice

Written on: 09/12/2014

Thank you for leaving your comments. I am very concerned with the content and what events led to this. I would be very grateful if you could update your review.

We are not alone in experiencing delays with our deliveries many other big name companies have sent out statements to say deliveries are to be 7 days.

I really would like to speak to you in person to apologise and try and resolve this for you so will await your order number.

Kind Regards,

MFW

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Desertrosesa's reply to Mfwcustomerservice's Comment

Written on: 09/12/2014

There have been so many order numbers with all the mess ups! You're welcome to search SP11 6 UX to find my order details! Last reorder placed due to MFW mess ups was on 3 Dec!

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Desertrosesa's reply to Desertrosesa's Comment

Written on: 09/12/2014

Also, just to add, 7 days would be acceptable BUT 2.5 weeks! I should've gotten better service just over a week ago when MFW messed up the first delivery!!!!

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Desertrosesa's reply to Mfwcustomerservice's Comment

Written on: 09/12/2014

You QUICK to fire back your reply above, but I'm YET to hear from you. Maybe and bane and contact number would suffice?

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“Comfortable topper”

Written on: 07/12/2014

This topper was delivered quickly and is very comfortable. Bought for a university room with a shallow matress… Read Full Review

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“The most comfortable topper ever! ”

Written on: 06/12/2014 by RyleeSweeney (1 review written)

Bought the 7.5 memory foam topper for my parents as an early Xmas present after reading many reviews that raved about it. They were all true! This is the second one they have had but by far the best. My dad has osteoarthritis in his hips so comfort is a must. Both of them love it but the most impressive thing by far is that my mum who always got up very early has been staying in bed much later because the topper has made being in bed so comfortable. I am so impressed that I am going to… Read Full Review

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“Great Company!!!”

Written on: 04/12/2014 by Christina1985 (1 review written)

Great prices. Ordered a king size bed, had a slight problem with bed ( not the companys fault ) phoned customer service they were very helpful, understanding and sorted the problem out. Great customer service couldnt ask for any more. Would and will definately shop here again soon. I love my bed its so compartable, I got the king size bed and matress for £199.00 Fantastic couldnt get it at that price elsewhere :)… Read Full Review

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“Excellent quality”

Written on: 03/12/2014 by OsvaldoMiranda91 (1 review written)

Bought the memory foam pillow and back support. I've been struggling with lower back pain since giving birth to my little girl. The memory foam pillow has helped, I get a good night's sleep and refreshed in the morning. Its comfortable and shaped so your spin is in line… Read Full Review

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“memory foam topper”

Written on: 03/12/2014 by byPritchard479 (1 review written)

This item was delivered with speed & was just as described. It has made a great deal of difference to a good nights sleep in comfort! It is deeper than many toppers & has really enhanced my bed to one of luxury at a reasonable price. Well done Memory foam warehouse!… Read Full Review

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“Value for money mattress topper ”

Written on: 03/12/2014 by Isaiah270 (1 review written)

I purchased a bed with a very firm mattress and as I sleep mainly on my side I started to get pains in my upper back, my wife complained of numbness and tingling in her arm. It was obvious the bed was the cause and I did not want to replace a perfectly good bed with another on, so opted to go for a mattress topper. After some extensive research, I opted for a foam mattress. It was important to get a good quality one that has enough density to last. When we received it, it was well packed and… Read Full Review

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“A really comfortable product!!!”

Written on: 03/12/2014 by Clairedurandt (1 review written)

I Ordered the mattress topper for a spare bed, is so comfortable that now my daughter sleeps on it and if I didn't already have a memory foam matress I would order the topper for my own bed!! … Read Full Review

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“Bed broke waiting for new one is very slow”

Written on: 03/12/2014 by 361Spence (1 review written)

Brought two beds on split on the side board after two weeks three days after calling I'm still waiting to do a swap old bed for new sleeping on floor until this happens beds should least longer than two week got a feeling the swap will take longer than was told… Read Full Review

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By Mfwcustomerservice

Written on: 03/12/2014

Dear customer,

I would like to apologise for the issue you are having with your bed. We can normally have a replacement delivery within 48 hours unless there is a stock issue with he supplier.

So that I can understand the issue and more importantly contact you with an update I ask you to update your review with your order number so that I can contact you.

I will await your reply,

Kind Regards,

Carol

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“Rubbish service”

Written on: 25/11/2014 by CeceliaGriffin-Alt (1 review written)

I did buy a ottoman bed and mattress. But clearly the communications between the delivery people and the memory foam warehouse was a total shambles.... After waiting in for three days and being told by the customer service of the memory Foam Warehouse that my item should be delivered the next day and next day and next day and so on.. Nothing was being delivered. The only people that were telling me the truth was the delivery people who kept telling me that nothing was coming to me as they were… Read Full Review

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By Mfwcustomerservice

Written on: 03/12/2014

Good morning,

Many thanks for your comments. I am disappointed by the points listed on your review. I would like to understand more about how this went so badly wrong as it is important for us to learn from mistakes and highlight any cases of poor service.

I would be grateful if you could update your review with your order number so that I can contact you to discuss and offer the apology you have been missed.

Kind Regards,

Carol

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“Courier Failed Terribly but great customer service”

Written on: 17/11/2014 by AminaGunn10 (1 review written)

I was disappointed with the courier - YODEL who were late with my original order and attempted to deliver a damaged package and product. On contacting Memory Foam Warehouse a new mattress was sent out; and YODEL again informed me it would be late, so I asked Memory Foam Warehouse if I could come to collect instead and they arranged it for me. The delivery and courier was a complete shambles and shocking service however the memory foam topper mattress is great! The staff did their best to help… Read Full Review

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By Mfwcustomerservice

Written on: 27/11/2014

Thank you for leaving your comments regarding your order.

I would like to apologise for the disappointment and inconvenience caused by this matter. I am currently unable to review your order to understand how this went so terribly wrong so would ask that you update your review with your order number so that I can look into the details and more importantly contact you to discuss.

Many thanks

Carol

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“ABSOLUTELY FABULOUS ! ”

Written on: 30/10/2014 by Tinkpixie (1 review written)

Late in writing review as has to pack mattress away dye to unforeseen circumstances. Finally have bed set up. It's a dream (pardon the pun) to sleep on. So very worth the extra money I was originally intending to spend on one. Would recommend to anyone and everyone. I used to sleep badly or not at all but now I sleep like a baby and don't want to get up on a morning ! The store is so easy to deal with too. Simple ordering system and speedy delivery. Would recommend and will definitely buy again… Read Full Review

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“very fast and efficent service. very good products”

Written on: 23/10/2014 by HoldenPadilla (1 review written)

very fast and efficent service. very good products… Read Full Review

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“Fabulous Customer Service”

Written on: 12/10/2014 by WilsonFamilyFour (1 review written)

We wanted a new bed for our son quickly whilst he was away. Ordering was made very easy by the lovely lady on the phone and she helped enormously. Delivery was next day and even though we thought we were missing part of the bed, the delivery driver came back with it full of apologies. Overall fabulous service and a great bed and mattress to boot. We would highly recommend your company to anyone… Read Full Review

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“I should have done this years ago.”

Written on: 11/10/2014 by 214Vega (1 review written)

My wife and I wanted a memory foam mattress after hearing friends who had one, rave about how good they were. So I decided to treat us both, with the Christmas 'tips' I received last year from my postal round. I picked the 'Double Outlast Superior Memory Foam Mattress, from the Memory Foam Warehouse. It was a good choice. When it was delivered by just one man, all rolled up, I thought it was a joke. But as soon as it was unwraped and left to fill out, all the nights of rolling into the middle… Read Full Review

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“Memory foam topper and cool cover”

Written on: 09/10/2014

We ordered a memory foam mattress for our mobile home. Our order was delivered promptly. However when we unwrapped it we found we had been sent a double instead of a king . The company sent out packaging and the mattress was exchanged for the correct king size. We were delighted with our second mattress which was the correct size however the cover included in the order turned out to be a double. We now have a mattress that fits but the cover is too small. However we are very happy with the… Read Full Review

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By Mfwcustomerservice

Written on: 09/10/2014

Thank you for your comments.

I would be more than happy to send you the correct size cover, as you have signed in as a guest I could not call you. Please can you call our Customer service team who will happily help you and correct our mistake.

Many thanks

Carol

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